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Okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.04793335497379303},{"text":"My name is Renuka.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":0.038493082858622074},{"text":"I I have a prepaid Apple mobile number from India.","start":9.76,"end":15.505,"sentiment":"neutral","sentiment_score":0.02876498196274042},{"text":"Do you want okay.","start":18.765,"end":28.224998,"sentiment":"neutral","sentiment_score":-0.06472212914377451},{"text":"Okay.","start":39.079998,"end":39.559998,"sentiment":"neutral","sentiment_score":0.1063995510339737}],"sentiment":"neutral","sentiment_score":0.01685332702472806,"num_words":20,"start":6.56,"end":39.559998},{"sentences":[{"text":"Thank you.","start":39.559998,"end":40.3,"sentiment":"neutral","sentiment_score":0.302561491727829}],"sentiment":"neutral","sentiment_score":0.302561491727829,"num_words":2,"start":39.559998,"end":40.3}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hi. My name is Renuka. I I have a prepaid Apple mobile number from India.\n\nChannel 0: Okay. I'm\n\nChannel 1: Do\n\nChannel 0: so\n\nChannel 1: you want\n\nChannel 0: sorry. Yeah. Actually, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services.\n\nChannel 1: okay.\n\nChannel 0: We don't cater any other phone number. So about your Indian phone number, you have to contact your local network, which is Airtel India.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"positive","sentiment_score":0.3582662045955658},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.56932532787323},{"text":"Thank you so much for calling your Total account.","start":1.5999999,"end":3.6799998,"sentiment":"positive","sentiment_score":0.7744694881969028},{"text":"How may I help you today?","start":3.6799998,"end":4.9,"sentiment":"positive","sentiment_score":0.6116281549135844}],"sentiment":"positive","sentiment_score":0.674272843533092,"channel":0,"num_words":18,"start":0.64,"end":4.9},{"sentences":[{"text":"Hi.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.04793335497379303},{"text":"My name is Renuka.","start":6.8799996,"end":7.94,"sentiment":"neutral","sentiment_score":0.038493082858622074},{"text":"I I have a prepaid Apple mobile number from India.","start":9.76,"end":15.505,"sentiment":"neutral","sentiment_score":0.02876498196274042}],"sentiment":"neutral","sentiment_score":0.03263703373571237,"channel":1,"num_words":15,"start":6.56,"end":15.505},{"sentences":[{"text":"Okay.","start":17.564999,"end":18.064999,"sentiment":"neutral","sentiment_score":-0.0009056562557816504},{"text":"I'm","start":18.685,"end":18.925,"sentiment":"neutral","sentiment_score":-0.01799815334379673}],"sentiment":"neutral","sentiment_score":-0.00945190479978919,"channel":0,"num_words":2,"start":17.564999,"end":18.925},{"sentences":[{"text":"Do","start":18.765,"end":19.005,"sentiment":"neutral","sentiment_score":-0.03331434354186058}],"sentiment":"neutral","sentiment_score":-0.03331434354186058,"channel":1,"num_words":1,"start":18.765,"end":19.005},{"sentences":[{"text":"so","start":18.925,"end":19.244999,"sentiment":"neutral","sentiment_score":-0.049358583986759186}],"sentiment":"neutral","sentiment_score":-0.049358583986759186,"channel":0,"num_words":1,"start":18.925,"end":19.244999},{"sentences":[{"text":"you want","start":19.005,"end":19.585,"sentiment":"neutral","sentiment_score":-0.08336585387587547}],"sentiment":"neutral","sentiment_score":-0.08336585387587547,"channel":1,"num_words":2,"start":19.005,"end":19.585},{"sentences":[{"text":"sorry.","start":19.244999,"end":19.744999,"sentiment":"neutral","sentiment_score":-0.07761955261230469},{"text":"Yeah.","start":20.285,"end":20.525,"sentiment":"neutral","sentiment_score":-0.06567448377609253},{"text":"Actually, you have reached wrong phone number.","start":20.525,"end":22.445,"sentiment":"neutral","sentiment_score":-0.2568403354712895},{"text":"This is Airtel AU.","start":22.445,"end":24.044998,"sentiment":"neutral","sentiment_score":-0.07991430908441544},{"text":"We are a Internet service provider and a mobile plan services.","start":24.044998,"end":28.064999,"sentiment":"neutral","sentiment_score":-0.056861056184226814}],"sentiment":"neutral","sentiment_score":-0.12026271829381585,"channel":0,"num_words":24,"start":19.244999,"end":28.064999},{"sentences":[{"text":"okay.","start":27.724998,"end":28.224998,"sentiment":"neutral","sentiment_score":-0.05884246528148651}],"sentiment":"neutral","sentiment_score":-0.05884246528148651,"channel":1,"num_words":1,"start":27.724998,"end":28.224998},{"sentences":[{"text":"We don't cater any other phone number.","start":28.76,"end":31.0,"sentiment":"neutral","sentiment_score":-0.18152473654065812},{"text":"So about your Indian phone number, you have to contact your local network, which is Airtel India.","start":31.0,"end":37.02,"sentiment":"neutral","sentiment_score":-0.07846415853675674}],"sentiment":"neutral","sentiment_score":-0.10852349378789465,"channel":0,"num_words":24,"start":28.76,"end":37.02},{"sentences":[{"text":"Okay.","start":39.079998,"end":39.559998,"sentiment":"neutral","sentiment_score":0.1063995510339737},{"text":"Thank you.","start":39.559998,"end":40.3,"sentiment":"neutral","sentiment_score":0.302561491727829}],"sentiment":"neutral","sentiment_score":0.23717417816321054,"channel":1,"num_words":3,"start":39.079998,"end":40.3},{"sentences":[{"text":"Yeah.","start":40.12,"end":40.52,"sentiment":"neutral","sentiment_score":0.16139346361160278},{"text":"Thank you.","start":40.52,"end":41.08,"sentiment":"positive","sentiment_score":0.34927134215831757},{"text":"Goodbye.","start":41.08,"end":41.58,"sentiment":"neutral","sentiment_score":0.0926179215312004}],"sentiment":"neutral","sentiment_score":0.23813851736485958,"channel":0,"num_words":4,"start":40.12,"end":41.58}]},"summary":{"result":"success","short":"The customer called Total account and spoke to Renuka, explaining that they had a prepaid Apple mobile number from India and were not a carrier. Renuka advised the customer to contact Airtel India for their Indian phone number and ended the call."},"intents":{"segments":[{"text":"Actually, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services.","start_word":41,"end_word":62,"intents":[{"intent":"Clarify account details","confidence_score":0.0000317759}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.6524898409843445},{"text":"Hi. My name is Renuka. I I have a prepaid Apple mobile number from India. Okay. I'm Do so you want sorry. Yeah. Actually, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services. okay. We don't cater any other phone number. So about your Indian phone number, you have to contact your local network, which is Airtel India. Okay. Thank you. Yeah.","start_word":18,"end_word":91,"sentiment":"neutral","sentiment_score":-0.051082793623209},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.34276866912841797},{"text":"Goodbye.","start_word":94,"end_word":94,"sentiment":"neutral","sentiment_score":0.11702141165733336}],"average":{"sentiment":"neutral","sentiment_score":0.07826473463827105}}}}