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Have you already has the account with us? And then your okay. That's perfect. May I have your first name, please? Thank you. Thank you so much. Nice to have you in the line, Ashley. And your date of birth, please? Thank you. That would Ashley. One moment here. And you said you were trying to connect your router? Oh, you you need the router. Okay. I got it. Thank you so much. One moment. Okay? Would you mind staying the line for a minute or two, please? Thank you so much. Thank you so much for staying on the line, Ashley. So, yeah, I've checked on here that you signed up for twelve month contract. So, basically, with our promo to get a free router still on. So, technically, what you need to pay is the delivery charge. We have two options here. Standard delivery, you have to pay $20. You will be receiving the router within three to five days. And then express $30, you will be receiving the router within one to three days. That's a free router associated with your twelve month contract, but you need to pay the drawer postage. Mhmm. If you could pay this afternoon, your router might be dispatched tomorrow because the provisioning team will be sending the router once the delivery charge has been, paid. Okay. So, here's what I'm going to do, Ashley. I'll go ahead and arrange your $30 express postage, and then I'll send to you via email, including the payment instructions. And then I'll call you afternoon if you would like to do it over the phone for your convenience. Okay? And the same address. Right? Your service address will be the same to your shipping where we will be sending your router? Okay. Thank you so much. And I believe you are aware that when you processed your order, the a front payment did not go through. Right? Because you yes. If you still remember, you ordered the super standard and then the twelve month contract. You're supposed to have a front payment of $67.45 towards the plan. However, it did not go through. It says insufficient funds, something like that. But since you signed up for twelve month contract, we are not requiring you to pay that upfront because you are also eligible for a three month service. So, technically, your first invoice will be by next month. So we're good to go good to go on that. You're welcome. And the service has been activated. I'll arrange your express postage to get your router, and nothing to worry with the router. You'll receive it preconfigured. So once you get it, you just need to plug in and play. And then if you need any assistance to get connected to the active services, just call us, and we will help you to get connected. Okay? Alright. You're welcome, Ashley. I'll call you afternoon. Alright? I'll arrange this. You're welcome. You do have a great day. Talk to you soon, and bye bye. Cheers. 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Thank you so much for calling your toll accounts. How may I help you today? I'm good. Thank you for asking.\n\nHow about yourself? Mhmm. Oh, sure. Let me just go ahead and pull out your account. Have you already has the account with us?\n\nAnd then your okay. That's perfect. May I have your first name, please? Thank you. Thank you so much.\n\nNice to have you in the line, Ashley. And your date of birth, please? Thank you. That would Ashley. One moment here.\n\nAnd you said you were trying to connect your router? Oh, you you need the router. Okay. I got it. Thank you so much.\n\nOne moment. Okay? Would you mind staying the line for a minute or two, please? Thank you so much. Thank you so much for staying on the line, Ashley.\n\nSo, yeah, I've checked on here that you signed up for twelve month contract. So, basically, with our promo to get a free router still on. So, technically, what you need to pay is the delivery charge. We have two options here. Standard delivery, you have to pay $20.\n\nYou will be receiving the router within three to five days. And then express $30, you will be receiving the router within one to three days. That's a free router associated with your twelve month contract, but you need to pay the drawer postage. Mhmm. If you could pay this afternoon, your router might be dispatched tomorrow because the provisioning team will be sending the router once the delivery charge has been, paid.\n\nOkay. So, here's what I'm going to do, Ashley. I'll go ahead and arrange your $30 express postage, and then I'll send to you via email, including the payment instructions. And then I'll call you afternoon if you would like to do it over the phone for your convenience. Okay?\n\nAnd the same address. Right? Your service address will be the same to your shipping where we will be sending your router? Okay. Thank you so much.\n\nAnd I believe you are aware that when you processed your order, the a front payment did not go through. Right? Because you yes. If you still remember, you ordered the super standard and then the twelve month contract. You're supposed to have a front payment of $67.45 towards the plan.\n\nHowever, it did not go through. It says insufficient funds, something like that. But since you signed up for twelve month contract, we are not requiring you to pay that upfront because you are also eligible for a three month service. So, technically, your first invoice will be by next month. So we're good to go good to go on that.\n\nYou're welcome. And the service has been activated. I'll arrange your express postage to get your router, and nothing to worry with the router. You'll receive it preconfigured. So once you get it, you just need to plug in and play.\n\nAnd then if you need any assistance to get connected to the active services, just call us, and we will help you to get connected. Okay? Alright. You're welcome, Ashley. I'll call you afternoon.\n\nAlright? I'll arrange this. You're welcome. You do have a great day. Talk to you soon, and bye bye.\n\nCheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.28,"sentiment":"positive","sentiment_score":0.35802990198135376},{"text":"Thank you so much for calling your toll accounts.","start":1.28,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6613822513156467},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5606684883435568},{"text":"I'm good.","start":7.9199996,"end":8.559999,"sentiment":"positive","sentiment_score":0.5177312344312668},{"text":"Thank you for asking.","start":8.559999,"end":9.679999,"sentiment":"positive","sentiment_score":0.5898415446281433}],"sentiment":"positive","sentiment_score":0.5940595336935737,"num_words":22,"start":1.04,"end":9.679999},{"sentences":[{"text":"How about yourself?","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":0.3247770567735036},{"text":"Mhmm.","start":15.735,"end":16.235,"sentiment":"neutral","sentiment_score":-0.004961977247148752},{"text":"Oh, sure.","start":21.814999,"end":22.455,"sentiment":"neutral","sentiment_score":0.03749292716383934},{"text":"Let me just go ahead and pull out your account.","start":22.455,"end":24.455,"sentiment":"neutral","sentiment_score":0.03258419837802649},{"text":"Have you already has the account with us?","start":24.455,"end":27.435,"sentiment":"neutral","sentiment_score":0.010463310405611992}],"sentiment":"neutral","sentiment_score":0.060579313101091735,"num_words":24,"start":9.679999,"end":27.435},{"sentences":[{"text":"And then your okay.","start":27.84,"end":29.52,"sentiment":"neutral","sentiment_score":0.06462922599166632},{"text":"That's perfect.","start":29.52,"end":30.24,"sentiment":"positive","sentiment_score":0.4895554482936859},{"text":"May I have your first name, 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It's Ashley Ferguson Coin. How are you? Good. Thank you. I need to I I just signed up with you guys, but I need a modem or router. Sorry. Whatever it is. Yeah. I think so. Ashley, a s h l e I g h. And last name's f e r g u s o n. Twenty eighth of the eighth nineteen eighty nine. No. I need one. When I signed up mhmm. Thank you. Yeah. That's fine. Thank you. Okay. Yeah. Do express. Yep. Can you bill that? Because I didn't get paid till this afternoon. So does that get filled, or do I have to pay that now? Okay. Well, I'll call back this afternoon then. Yep. Perfect. Thank you so much. Yeah. 801 Slash 220 Millrose Drive. Oh, goodness. Okay. Perfect. Thank you so much. Thank you. Thank you so much, darling. Alright. Thank you so much. Thank you. Okay. You too. Thank you. 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It's Ashley Ferguson Coin. How are you? Good. Thank you.\n\nI need to I I just signed up with you guys, but I need a modem or router. Sorry. Whatever it is. Yeah. I think so.\n\nAshley, a s h l e I g h. And last name's f e r g u s o n. Twenty eighth of the eighth nineteen eighty nine. No. I need one.\n\nWhen I signed up mhmm. Thank you. Yeah. That's fine. Thank you.\n\nOkay. Yeah. Do express. Yep. Can you bill that?\n\nBecause I didn't get paid till this afternoon. So does that get filled, or do I have to pay that now? Okay. Well, I'll call back this afternoon then. Yep.\n\nPerfect. Thank you so much. Yeah. 801 Slash 220 Millrose Drive. Oh, goodness.\n\nOkay. Perfect. Thank you so much. Thank you. Thank you so much, darling.\n\nAlright. Thank you so much. Thank you. Okay. You too.\n\nThank you. 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Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. It's Ashley Ferguson Coin. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Good. Thank you. I need to I I just signed up with you guys, but I need\n\nChannel 0: Mhmm.\n\nChannel 1: a modem or router. Sorry. Whatever it is.\n\nChannel 0: Oh, sure. Let me just go ahead and pull out your account. Have you already has the account with us?\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: think\n\nChannel 0: your\n\nChannel 1: so.\n\nChannel 0: okay. That's perfect. May I have your first name, please?\n\nChannel 1: Ashley, a s h l e I g h.\n\nChannel 0: Thank you.\n\nChannel 1: And last name's f e r g u s o n.\n\nChannel 0: Thank you so much. Nice to have you in the line, Ashley. And your date of birth, please?\n\nChannel 1: Twenty eighth of the eighth nineteen eighty nine.\n\nChannel 0: Thank you. That would Ashley. One moment here. And you said you were trying to connect your router?\n\nChannel 1: No. I need one. When I signed\n\nChannel 0: Oh, you\n\nChannel 1: up\n\nChannel 0: you need the router. Okay. I\n\nChannel 1: mhmm.\n\nChannel 0: got it. Thank you so much. One moment. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: Would you mind staying the line for a minute or two, please?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you so much.\n\nChannel 1: you.\n\nChannel 0: Thank you so much for staying on the line, Ashley. So, yeah,\n\nChannel 1: Okay.\n\nChannel 0: I've checked on here that you signed up for twelve month contract. So, basically, with our promo to get a free router still on. So, technically, what you need to pay is the delivery charge. We have two options here. Standard delivery, you have to pay $20.\n\nYou will be receiving the router within three to five days. And then express $30, you will be receiving the router within one to three days.\n\nChannel 1: Yeah.\n\nChannel 0: That's a\n\nChannel 1: Do\n\nChannel 0: free\n\nChannel 1: express.\n\nChannel 0: router associated with your twelve month contract,\n\nChannel 1: Yep.\n\nChannel 0: but you need to pay the drawer postage.\n\nChannel 1: Can you bill that? Because I didn't get paid till this afternoon.\n\nChannel 0: Mhmm.\n\nChannel 1: So does that get filled, or do I have to pay that now?\n\nChannel 0: If you could pay this afternoon, your router might be dispatched tomorrow because the provisioning team will be sending the router once the delivery charge has been, paid.\n\nChannel 1: Okay. Well, I'll call back this afternoon then.\n\nChannel 0: Okay. So, here's what I'm going to do, Ashley. I'll go ahead and arrange your $30 express postage, and then I'll send to you via email, including the payment instructions. And\n\nChannel 1: Yep.\n\nChannel 0: then I'll call you afternoon if you would like to do it over the phone\n\nChannel 1: Perfect.\n\nChannel 0: for your convenience. Okay?\n\nChannel 1: Thank you\n\nChannel 0: And\n\nChannel 1: so much.\n\nChannel 0: the same address. Right? Your service address will be the same to your shipping where we will be sending your router?\n\nChannel 1: Yeah. 801 Slash 220 Millrose Drive.\n\nChannel 0: Okay. Thank you so much. And I believe you are aware that when you processed your order, the a front payment did not go through. Right? Because\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: goodness.\n\nChannel 0: yes. If you still remember, you ordered the super standard and then the twelve month contract. You're supposed to have a front payment of $67.45 towards the plan. However, it did not go through. It says insufficient funds, something like that.\n\nBut since you signed up for twelve month contract, we are not requiring you to pay that upfront because you are also eligible for a three month service. So, technically, your first invoice will be by next month.\n\nChannel 1: Okay.\n\nChannel 0: So we're\n\nChannel 1: Perfect.\n\nChannel 0: good to go good to go\n\nChannel 1: Thank\n\nChannel 0: on\n\nChannel 1: you\n\nChannel 0: that.\n\nChannel 1: so much.\n\nChannel 0: You're welcome. And the service has been activated. I'll arrange your express postage to get your router, and nothing to worry with the router. You'll receive it preconfigured. So once you get it, you just need to plug in and play.\n\nAnd then if you need any assistance to get connected to the active services, just call us, and we will help you to get\n\nChannel 1: Thank\n\nChannel 0: connected.\n\nChannel 1: you.\n\nChannel 0: Okay?\n\nChannel 1: Thank you\n\nChannel 0: Alright.\n\nChannel 1: so much, darling.\n\nChannel 0: You're welcome, Ashley. I'll call you afternoon. Alright?\n\nChannel 1: Alright.\n\nChannel 0: I'll arrange\n\nChannel 1: Thank you\n\nChannel 0: this.\n\nChannel 1: so much.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you.\n\nChannel 0: You do\n\nChannel 1: Okay.\n\nChannel 0: have a great day. Talk to you soon, and\n\nChannel 1: You too. Thank\n\nChannel 0: bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Bye.\n\nChannel 0: Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.28,"sentiment":"positive","sentiment_score":0.35802990198135376},{"text":"Thank you so much for calling your toll accounts.","start":1.28,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6613822513156467},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5606684883435568}],"sentiment":"positive","sentiment_score":0.6046550683677197,"channel":0,"num_words":16,"start":1.04,"end":4.74},{"sentences":[{"text":"Hi.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.21006757020950317},{"text":"It's Ashley Ferguson Coin.","start":5.2,"end":6.56,"sentiment":"neutral","sentiment_score":0.22994347289204597},{"text":"How are 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The representative informed her that she needed to pay a delivery charge and that she would receive her router within three to five days. The representative also informed her that she is eligible for a three month service and that she will arrange the payment and shipment of her router."},"intents":{"segments":[{"text":"Let me just go ahead and pull out your account. Have you already has the account with us? Yeah.","start_word":61,"end_word":79,"intents":[{"intent":"Provide account details","confidence_score":0.0067962264},{"intent":"Verify account status","confidence_score":0.00063524634}]},{"text":"And you said you were trying to connect your router? No. I need one.","start_word":152,"end_word":165,"intents":[{"intent":"Confirm router setup","confidence_score":0.00090148}]},{"text":"Would you mind staying the line for a minute or two, please? 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Nice to have you in the line, Ashley.","start_word":118,"end_word":129,"sentiment":"positive","sentiment_score":0.5731947422027588},{"text":"And your date of birth, please? Twenty eighth of the eighth nineteen eighty nine. Thank you. That would Ashley. One moment here. And you said you were trying to connect your router? No. I need one. When I signed Oh, you up you need the router. Okay. I mhmm. got it. Thank you so much. One moment. Okay? Thank you. Would you mind staying the line for a minute or two, please? Yeah. That's fine.","start_word":130,"end_word":204,"sentiment":"neutral","sentiment_score":0.07061649858951569},{"text":"Thank Thank you so much.","start_word":205,"end_word":209,"sentiment":"positive","sentiment_score":0.4310741424560547},{"text":"you. Thank you so much for staying on the line, Ashley. So, yeah, Okay. I've checked on here that you signed up for twelve month contract. So, basically, with our promo to get a free router still on. So, technically, what you need to pay is the delivery charge. We have two options here. Standard delivery, you have to pay $20. You will be receiving the router within three to five days. And then express $30, you will be receiving the router within one to three days. Yeah. That's a Do free express. router associated with your twelve month contract, Yep. but you need to pay the drawer postage. Can you bill that? Because I didn't get paid till this afternoon. Mhmm. So does that get filled, or do I have to pay that now? If you could pay this afternoon, your router might be dispatched tomorrow because the provisioning team will be sending the router once the delivery charge has been, paid. Okay. Well, I'll call back this afternoon then. Okay. So, here's what I'm going to do, Ashley. I'll go ahead and arrange your $30 express postage, and then I'll send to you via email, including the payment instructions. And Yep. then I'll call you afternoon if you would like to do it over the phone Perfect. for your convenience. Okay? Thank you And so much. the same address. Right? Your service address will be the same to your shipping where we will be sending your router? Yeah. 801 Slash 220 Millrose Drive. Okay. Thank you so much. And I believe you are aware that when you processed your order, the a front payment did not go through. Right? Because Oh, you goodness. yes. If you still remember, you ordered the super standard and then the twelve month contract. You're supposed to have a front payment of $67.45 towards the plan. However, it did not go through. It says insufficient funds, something like that. But since you signed up for twelve month contract, we are not requiring you to pay that upfront because you are also eligible for a three month service. So, technically, your first invoice will be by next month. Okay. So we're Perfect.","start_word":210,"end_word":577,"sentiment":"neutral","sentiment_score":0.04503358460193419},{"text":"good to go good to go Thank on you that. so much. You're welcome.","start_word":578,"end_word":591,"sentiment":"positive","sentiment_score":0.4860067963600158},{"text":"And the service has been activated. I'll arrange your express postage to get your router, and nothing to worry with the router. You'll receive it preconfigured. So once you get it, you just need to plug in and play. And then if you need any assistance to get connected to the active services, just call us, and we will help you to get Thank connected. you. Okay? Thank you Alright.","start_word":592,"end_word":661,"sentiment":"neutral","sentiment_score":0.2501402497291565},{"text":"so much, darling.","start_word":662,"end_word":664,"sentiment":"positive","sentiment_score":0.4407079219818115},{"text":"You're welcome, Ashley. I'll call you afternoon. Alright? Alright. I'll arrange Thank you this.","start_word":665,"end_word":678,"sentiment":"neutral","sentiment_score":0.22852391004562375},{"text":"so much.","start_word":679,"end_word":680,"sentiment":"positive","sentiment_score":0.3622419834136963},{"text":"You're Thank welcome. you.","start_word":681,"end_word":684,"sentiment":"neutral","sentiment_score":0.30627819895744324},{"text":"You do Okay. have a great day.","start_word":685,"end_word":691,"sentiment":"positive","sentiment_score":0.4490868151187897},{"text":"Talk to you soon, and You too. Thank bye you. bye. Bye.","start_word":692,"end_word":703,"sentiment":"neutral","sentiment_score":0.2598040799299876},{"text":"Cheers.","start_word":704,"end_word":704,"sentiment":"positive","sentiment_score":0.6342892646789551},{"text":"Bye bye.","start_word":705,"end_word":706,"sentiment":"neutral","sentiment_score":0.31734031438827515}],"average":{"sentiment":"neutral","sentiment_score":0.13111577217767495}}}}