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This is Ross calling from Tech Room. How are you, ma'am? That's good thing, buddy. David, could you please transfer this call to Fred?\n\n01:00. K. Alright. Actually, he sent me through a quote, and I wanted to proceed with the, yeah, I wanted to proceed with the order. Okay.\n\nAlright. One sec. I have replied him, but I haven't mentioned the purchase order. I'll mention purchase order as well. Yep.\n\n1755110. Did you find it? Okay. Message for the phone. One one k.\n\nJust a second. I have sent my email address. It's from Tech Home Sales. Let me see. I haven't sent purchase order.\n\nI'm sending through. One sec. Okay. So what's the email address? I'll cc you.\n\nOkay. Alright. So have you received my email? Okay. I've already sent.\n\nPlease check. Dash one zero two two five five. Mhmm. Okay. Okay.\n\nAlright. Thanks. Thanks for letting me Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, David.","start":32.75,"end":33.95,"sentiment":"positive","sentiment_score":0.3629685441652934},{"text":"This is Ross calling from Tech Room.","start":33.95,"end":36.11,"sentiment":"neutral","sentiment_score":0.2666568862540381},{"text":"How are you, ma'am?","start":36.11,"end":36.945,"sentiment":"positive","sentiment_score":0.4044070839881897},{"text":"That's good thing, buddy.","start":40.305,"end":41.525,"sentiment":"positive","sentiment_score":0.6428904831409454},{"text":"David, could you please transfer this call to 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Decatura. David speaking. I'm good. Thank you. How are you? Oh, he's on lunch at the moment. He will be back at 01:00. Yeah. Oh, yep. Alright. Awesome. Oh, okay. Yep. We just need to reply to the email with your purchase order. Yeah. We will need your purchase order. What's the code number? Maybe I can have a look at for you. Now what's the code number that he gave you? 1755110. Okay. Yes. I have found it to read to this. This is for the DP 9800 w f m k. Okay. Yep. Yep. So we need to we need your purchase order. If you could reply on the letters send us your purchase order from the letters email that you sent to him. Give me one second. Oh, yeah. Yeah. If you reply directly on the email, it will goes to him. Yeah. I just need to send the just to reply to the email. We are working from the same email, which is sales, yeah, sales@speakerdata.com.au. Keep refreshing this. Okay. Yep. No worries. Oh, yep. Got it. 339495. Okay. Yep. No problem. We have received this. And, yeah, he it already goes to his inbox his folders. So, yeah, he will see the email. I will also let him know. Yep. No worries. All good. Thank you so much, Ross. Yeah. Bye. 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Decatura. David speaking. I'm good. Thank you.\n\nHow are you? Oh, he's on lunch at the moment. He will be back at 01:00. Yeah. Oh, yep.\n\nAlright. Awesome. Oh, okay. Yep. We just need to reply to the email with your purchase order.\n\nYeah. We will need your purchase order. What's the code number? Maybe I can have a look at for you. Now what's the code number that he gave you?\n\n1755110. Okay. Yes. I have found it to read to this. This is for the DP 9800 w f m k.\n\nOkay. Yep. Yep. So we need to we need your purchase order. If you could reply on the letters send us your purchase order from the letters email that you sent to him.\n\nGive me one second. Oh, yeah. Yeah. If you reply directly on the email, it will goes to him. Yeah.\n\nI just need to send the just to reply to the email. We are working from the same email, which is sales, yeah, sales@speakerdata.com.au. Keep refreshing this. Okay. Yep.\n\nNo worries. Oh, yep. Got it. 339495. Okay.\n\nYep. No problem. We have received this. And, yeah, he it already goes to his inbox his folders. So, yeah, he will see the email.\n\nI will also let him know. Yep. No worries. All good. Thank you so much, Ross.\n\nYeah. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":28.589998,"end":29.23,"sentiment":"neutral","sentiment_score":0.2804248183965683},{"text":"Decatura.","start":29.23,"end":29.73,"sentiment":"neutral","sentiment_score":0.1269342303276062},{"text":"David speaking.","start":29.869999,"end":30.769999,"sentiment":"neutral","sentiment_score":0.09140023216605186},{"text":"I'm good.","start":37.79,"end":38.19,"sentiment":"positive","sentiment_score":0.6549299955368042},{"text":"Thank you.","start":38.19,"end":38.75,"sentiment":"positive","sentiment_score":0.6886632740497589}],"sentiment":"positive","sentiment_score":0.39530787451399696,"num_words":9,"start":28.589998,"end":38.75},{"sentences":[{"text":"How are you?","start":38.75,"end":39.57,"sentiment":"positive","sentiment_score":0.356841375430425},{"text":"Oh, he's on lunch at the moment.","start":47.585,"end":49.845,"sentiment":"neutral","sentiment_score":0.024992912475551878},{"text":"He will be back at 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Decatura. David speaking.\n\nChannel 0: Good afternoon, David. This is Ross calling from Tech Room. How are you, ma'am?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: That's good thing, buddy. David, could you please transfer this call to Fred?\n\nChannel 1: Oh, he's on lunch at the moment. He will be back at 01:00.\n\nChannel 0: 01:00. K. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Actually, he sent me through a quote,\n\nChannel 1: Oh,\n\nChannel 0: and\n\nChannel 1: yep.\n\nChannel 0: I\n\nChannel 1: Alright.\n\nChannel 0: wanted\n\nChannel 1: Awesome.\n\nChannel 0: to proceed with the, yeah, I wanted to proceed with the order.\n\nChannel 1: Oh, okay. Yep. We just need to reply to the email with your purchase order.\n\nChannel 0: Okay. Alright. One sec. I have replied him, but I haven't mentioned the purchase order. I'll mention purchase order as well.\n\nChannel 1: Yeah. We will need your purchase order. What's the code number? Maybe I can have a look at for you.\n\nChannel 0: Yep.\n\nChannel 1: Now what's the code number that he gave you?\n\nChannel 0: 1755110.\n\nChannel 1: 1755110. Okay.\n\nChannel 0: Did you find\n\nChannel 1: Yes. I have found it to read to this.\n\nChannel 0: it? Okay.\n\nChannel 1: This is for the DP 9800 w f m k.\n\nChannel 0: Message for the phone. One one k.\n\nChannel 1: Okay. Yep. Yep. So we need to we need your purchase order. If you could reply on the letters send us your purchase order from the letters email that you sent to him.\n\nChannel 0: Just a second. I have sent my email address. It's from Tech Home Sales. Let me see.\n\nChannel 1: Give me one second.\n\nChannel 0: I haven't sent purchase order. I'm sending through. One sec.\n\nChannel 1: Oh, yeah. Yeah. If you reply directly on the email, it will goes to him.\n\nChannel 0: Okay. So what's the\n\nChannel 1: Yeah.\n\nChannel 0: email address? I'll cc you.\n\nChannel 1: I just need to send the just to reply to the email. We are working from the same email,\n\nChannel 0: Okay.\n\nChannel 1: which\n\nChannel 0: Alright.\n\nChannel 1: is sales, yeah, sales@speakerdata.com.au.\n\nChannel 0: So have you received my email? Okay.\n\nChannel 1: Keep refreshing this.\n\nChannel 0: I've already sent. Please check.\n\nChannel 1: Okay. Yep. No worries. Oh, yep. Got it.\n\n339495.\n\nChannel 0: Dash one zero two two five five.\n\nChannel 1: Okay. Yep. No problem. We have received this. And, yeah, he it already goes to his inbox his folders.\n\nSo, yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: he will see\n\nChannel 0: Okay.\n\nChannel 1: the email. I will also let him know.\n\nChannel 0: Okay. Alright. Thanks.\n\nChannel 1: Yep.\n\nChannel 0: Thanks for\n\nChannel 1: No worries.\n\nChannel 0: letting me\n\nChannel 1: All good.\n\nChannel 0: Cheers.\n\nChannel 1: Thank you so\n\nChannel 0: Bye.\n\nChannel 1: much, Ross. Yeah. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":28.589998,"end":29.23,"sentiment":"neutral","sentiment_score":0.2804248183965683},{"text":"Decatura.","start":29.23,"end":29.73,"sentiment":"neutral","sentiment_score":0.1269342303276062},{"text":"David speaking.","start":29.869999,"end":30.769999,"sentiment":"neutral","sentiment_score":0.09140023216605186}],"sentiment":"neutral","sentiment_score":0.1741168662905693,"channel":1,"num_words":5,"start":28.589998,"end":30.769999},{"sentences":[{"text":"Good afternoon, David.","start":32.75,"end":33.95,"sentiment":"positive","sentiment_score":0.3629685441652934},{"text":"This is Ross calling from Tech Room.","start":33.95,"end":36.11,"sentiment":"neutral","sentiment_score":0.2666568862540381},{"text":"How are you, 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sales@speakerdata.com.au.","start":245.865,"end":250.285,"sentiment":"neutral","sentiment_score":0.017754997592419386}],"sentiment":"neutral","sentiment_score":0.017754997592419386,"channel":1,"num_words":4,"start":245.865,"end":250.285},{"sentences":[{"text":"So have you received my email?","start":251.82999,"end":254.48999,"sentiment":"neutral","sentiment_score":0.00908274312193195},{"text":"Okay.","start":254.70999,"end":255.20999,"sentiment":"neutral","sentiment_score":0.0453408882021904}],"sentiment":"neutral","sentiment_score":0.014262478133397443,"channel":0,"num_words":7,"start":251.82999,"end":255.20999},{"sentences":[{"text":"Keep refreshing this.","start":285.81,"end":287.18997,"sentiment":"neutral","sentiment_score":0.05084968854983648}],"sentiment":"neutral","sentiment_score":0.05084968854983648,"channel":1,"num_words":3,"start":285.81,"end":287.18997},{"sentences":[{"text":"I've already sent.","start":288.615,"end":289.655,"sentiment":"neutral","sentiment_score":0.015502393711358309},{"text":"Please check.","start":289.655,"end":290.555,"sentiment":"neutral","sentiment_score":-0.002054366283118725}],"sentiment":"neutral","sentiment_score":0.008479689713567495,"channel":0,"num_words":5,"start":288.615,"end":290.555},{"sentences":[{"text":"Okay.","start":291.88998,"end":292.28998,"sentiment":"neutral","sentiment_score":0.04338132590055466},{"text":"Yep.","start":292.28998,"end":292.78998,"sentiment":"neutral","sentiment_score":0.06036881357431412},{"text":"No worries.","start":293.00998,"end":293.66998,"sentiment":"neutral","sentiment_score":0.08363760635256767},{"text":"Oh, yep.","start":304.36502,"end":304.845,"sentiment":"neutral","sentiment_score":0.07174668461084366},{"text":"Got 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email.","start":323.465,"end":324.125,"sentiment":"neutral","sentiment_score":0.09336263686418533},{"text":"I will also let him know.","start":324.50497,"end":325.965,"sentiment":"neutral","sentiment_score":0.11669553443789482}],"sentiment":"neutral","sentiment_score":0.11086231004446745,"channel":1,"num_words":8,"start":323.465,"end":325.965},{"sentences":[{"text":"Okay.","start":326.9,"end":327.38,"sentiment":"neutral","sentiment_score":0.15126030147075653},{"text":"Alright.","start":327.38,"end":327.88,"sentiment":"neutral","sentiment_score":0.25718098878860474},{"text":"Thanks.","start":328.18,"end":328.68,"sentiment":"positive","sentiment_score":0.38159507513046265}],"sentiment":"neutral","sentiment_score":0.2633454551299413,"channel":0,"num_words":3,"start":326.9,"end":328.68},{"sentences":[{"text":"Yep.","start":328.425,"end":328.925,"sentiment":"neutral","sentiment_score":0.2454436719417572}],"sentiment":"neutral","sentiment_score":0.2454436719417572,"channel":1,"num_words":1,"start":328.425,"end":328.925},{"sentences":[{"text":"Thanks for","start":328.9,"end":329.46,"sentiment":"positive","sentiment_score":0.4693169891834259}],"sentiment":"positive","sentiment_score":0.4693169891834259,"channel":0,"num_words":2,"start":328.9,"end":329.46},{"sentences":[{"text":"No worries.","start":329.22498,"end":329.88498,"sentiment":"positive","sentiment_score":0.371760293841362}],"sentiment":"positive","sentiment_score":0.371760293841362,"channel":1,"num_words":2,"start":329.22498,"end":329.88498},{"sentences":[{"text":"letting me","start":329.46,"end":330.02,"sentiment":"positive","sentiment_score":0.40586109459400177}],"sentiment":"positive","sentiment_score":0.40586109459400177,"channel":0,"num_words":2,"start":329.46,"end":330.02},{"sentences":[{"text":"All good.","start":330.745,"end":331.22498,"sentiment":"positive","sentiment_score":0.46672335267066956}],"sentiment":"positive","sentiment_score":0.46672335267066956,"channel":1,"num_words":2,"start":330.745,"end":331.22498},{"sentences":[{"text":"Cheers.","start":331.22,"end":331.62,"sentiment":"positive","sentiment_score":0.552363395690918}],"sentiment":"positive","sentiment_score":0.552363395690918,"channel":0,"num_words":1,"start":331.22,"end":331.62},{"sentences":[{"text":"Thank you so","start":331.22498,"end":331.705,"sentiment":"positive","sentiment_score":0.5607303380966187}],"sentiment":"positive","sentiment_score":0.5607303380966187,"channel":1,"num_words":3,"start":331.22498,"end":331.705},{"sentences":[{"text":"Bye.","start":331.62,"end":332.12,"sentiment":"neutral","sentiment_score":0.2965545058250427}],"sentiment":"neutral","sentiment_score":0.2965545058250427,"channel":0,"num_words":1,"start":331.62,"end":332.12},{"sentences":[{"text":"much, Ross.","start":331.705,"end":332.44498,"sentiment":"positive","sentiment_score":0.4697032570838928},{"text":"Yeah.","start":332.585,"end":332.905,"sentiment":"positive","sentiment_score":0.3554743230342865},{"text":"Bye.","start":332.905,"end":333.405,"sentiment":"neutral","sentiment_score":0.2871803641319275},{"text":"Bye.","start":334.50497,"end":335.00497,"sentiment":"neutral","sentiment_score":-0.09933876991271973}],"sentiment":"neutral","sentiment_score":0.296544486284256,"channel":1,"num_words":5,"start":331.705,"end":335.00497}]},"summary":{"result":"success","short":"The customer, David, receives a call from Ross at Decatt COF. Ross asks David to transfer the call to Fred, but he is on lunch. Ross asks David to reply to an email with a purchase order, and they discuss the details of the order. They confirm the purchase order and the customer thanks Ross before ending the call."},"intents":{"segments":[{"text":"David, could you please transfer this call to Fred?","start_word":30,"end_word":38,"intents":[{"intent":"Transfer call","confidence_score":0.7607619}]},{"text":"David, could you please transfer this call to Fred? Oh, he's on lunch at the moment. He will be back at 01:00. 01:00.","start_word":30,"end_word":52,"intents":[{"intent":"Request callback","confidence_score":0.00006577405}]},{"text":"We just need to reply to the email with your purchase order. Okay.","start_word":85,"end_word":97,"intents":[{"intent":"Respond to email","confidence_score":0.17833412}]},{"text":"What's the code number? Maybe I can have a look at for you. Yep. Now what's the code number that he gave you? 1755110.","start_word":125,"end_word":148,"intents":[{"intent":"Confirm code number","confidence_score":0.06536587},{"intent":"Provide code","confidence_score":0.013303729}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Decatura. David speaking.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.16041485965251925},{"text":"Good afternoon, David.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.352527916431427},{"text":"This is Ross calling from Tech Room.","start_word":8,"end_word":14,"sentiment":"neutral","sentiment_score":0.2632468342781067},{"text":"How are you, ma'am? I'm good. Thank you. How are you? That's good thing, buddy.","start_word":15,"end_word":29,"sentiment":"positive","sentiment_score":0.5385059118270874},{"text":"David, could you please transfer this call to Fred? Oh, he's on lunch at the moment. He will be back at 01:00. 01:00. K. Alright. Yeah. Actually, he sent me through a quote, Oh, and yep. I Alright.","start_word":30,"end_word":67,"sentiment":"neutral","sentiment_score":0.05188731104135513},{"text":"wanted Awesome.","start_word":68,"end_word":69,"sentiment":"positive","sentiment_score":0.4532006680965424},{"text":"to proceed with the, yeah, I wanted to proceed with the order. Oh, okay. Yep. We just need to reply to the email with your purchase order. Okay. Alright. One sec. I have replied him, but I haven't mentioned the purchase order. I'll mention purchase order as well. Yeah. We will need your purchase order. What's the code number? Maybe I can have a look at for you. Yep. Now what's the code number that he gave you? 1755110. 1755110. Okay. Did you find Yes. I have found it to read to this. it? Okay. This is for the DP 9800 w f m k. Message for the phone. One one k. Okay. Yep. Yep. So we need to we need your purchase order. If you could reply on the letters send us your purchase order from the letters email that you sent to him. Just a second. I have sent my email address. It's from Tech Home Sales. Let me see. Give me one second. I haven't sent purchase order. I'm sending through. One sec. Oh, yeah. Yeah. If you reply directly on the email, it will goes to him. Okay. So what's the Yeah. email address? I'll cc you. I just need to send the just to reply to the email. We are working from the same email, Okay. which Alright. is sales, yeah, sales@speakerdata.com.au. So have you received my email? Okay. Keep refreshing this. I've already sent. Please check. Okay. Yep. No worries. Oh, yep. Got it. 339495. Dash one zero two two five five. Okay. Yep. No problem. We have received this. And, yeah, he it already goes to his inbox his folders. So, yeah, Mhmm. he will see Okay. the email. I will also let him know. Okay. Alright.","start_word":70,"end_word":363,"sentiment":"neutral","sentiment_score":0.03823870464804627},{"text":"Thanks.","start_word":364,"end_word":364,"sentiment":"positive","sentiment_score":0.38159507513046265},{"text":"Yep.","start_word":365,"end_word":365,"sentiment":"neutral","sentiment_score":0.2454436719417572},{"text":"Thanks for No worries. letting me All good. Cheers. Thank you so Bye. much, Ross. Yeah.","start_word":366,"end_word":381,"sentiment":"positive","sentiment_score":0.45747073739767075},{"text":"Bye. Bye.","start_word":382,"end_word":383,"sentiment":"neutral","sentiment_score":0.224125012755394}],"average":{"sentiment":"neutral","sentiment_score":0.09398984830501247}}}}