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Thank you so much for calling your toll accounts. How may I help you today? What is your name, please? Samantha.\n\nAnd your last name, please? And your date of birth? Sorry. You you caught up. What is your date of birth?\n\nThank you so much. And you're calling in behalf of miss Suhata? And to whom I'm speaking with? P I t t? Okay.\n\nThank you. One moment. Alright. So I do see on here that we received the order activation from miss Suhata, 05/27/2026, and we activated the services. Our tech rep sent an email, an SMS on how to be connected to the service.\n\nAnd then, she called us, and, also, I believe we talked to miss Suhata. She is aware that the service has been activated, and also she received the NDC invoice, which is affiliated to her address that is first time connecting to the Internet services. And then she said she will call us back because she is busy transferring her staff to her new location. So the services has been activated. 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I just need a favor. We recently, you know, purchased Internet from you guys, but you guys are not able to provide the service to us. And we would like to discontinue the service, and we are asking for refund. Sujata, s u j a t a. Yes. V h I m I r e. It's 03/1944 01/1945. Okay. Part February 1994. Yes. Yes. Correct. Pete, p I t t. Thank you. Yes. Yes. Yes. Mhmm. Mhmm. Mhmm. Yes. Mhmm. So okay. So I yesterday, I was talking me and Suzanna was talking to one of your your your team. Okay? We were trying to connect the Internet. Okay? And then it didn't work. So it's not working. And I tried this morning as well. It's not connecting. And I asked I asked his staff to send your tech tie to fix the Internet or to connect the service, but I have not received any response yet. 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I just need a favor. We recently, you know, purchased Internet from you guys, but you guys are not able to provide the service to us. And we would like to discontinue the service, and we are asking for refund. Sujata, s u j a t a.\n\nYes. V h I m I r e. It's 03/1944 01/1945. Okay. Part February 1994.\n\nYes. Yes. Correct. Pete, p I t t. Thank you.\n\nYes. Yes. Yes. Mhmm. Mhmm.\n\nMhmm. Yes. Mhmm. So okay. So I yesterday, I was talking me and Suzanna was talking to one of your your your team.\n\nOkay? We were trying to connect the Internet. Okay? And then it didn't work. So it's not working.\n\nAnd I tried this morning as well. It's not connecting. And I asked I asked his staff to send your tech tie to fix the Internet or to connect the service, but I have not received any response yet. 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Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. I just need a favor. We recently, you know, purchased Internet from you guys, but you guys are not able to provide the service to us. And we would like to discontinue the service, and we are asking for refund.\n\nChannel 0: What is your name, please?\n\nChannel 1: Sujata, s u j a t a.\n\nChannel 0: Samantha.\n\nChannel 1: Yes.\n\nChannel 0: And your last name, please?\n\nChannel 1: V h I m I r e.\n\nChannel 0: And your date of birth?\n\nChannel 1: It's 03/1944 01/1945.\n\nChannel 0: Sorry. You you caught up. What is your date of birth?\n\nChannel 1: Okay. Part February 1994.\n\nChannel 0: Thank you so much.\n\nChannel 1: Yes.\n\nChannel 0: And you're calling in behalf of miss Suhata?\n\nChannel 1: Yes. Correct.\n\nChannel 0: And to whom I'm speaking with?\n\nChannel 1: Pete, p I t t.\n\nChannel 0: P I t t?\n\nChannel 1: Thank you. Yes.\n\nChannel 0: Okay. Thank you. One moment. Alright. So I do see on here that we received the order activation from miss Suhata,\n\nChannel 1: Yes.\n\nChannel 0: 05/27/2026,\n\nChannel 1: Yes.\n\nChannel 0: and we activated the services.\n\nChannel 1: Mhmm.\n\nChannel 0: Our tech rep sent\n\nChannel 1: Mhmm.\n\nChannel 0: an email,\n\nChannel 1: Mhmm.\n\nChannel 0: an SMS on how to be connected to the service.\n\nChannel 1: Yes.\n\nChannel 0: And then, she called us, and, also, I believe we talked to miss Suhata.\n\nChannel 1: Mhmm.\n\nChannel 0: She is aware that the service has been activated, and also she received the NDC invoice, which is affiliated to her address that is first time connecting to the Internet services. And then she said she will call us back because she is busy transferring her staff to her new location. So the services has been activated. So how come you said that we can't provide the services? We're just waiting for miss Suhata to get connected to the services.\n\nChannel 1: So okay. So I yesterday, I was talking me and Suzanna was talking to one of your your your team. Okay? We were trying to connect the Internet. Okay?\n\nAnd then it didn't work. So it's not working. And I tried this morning as well. It's not connecting.\n\nChannel 0: Okay.\n\nChannel 1: And I asked I asked his staff to send your tech tie to fix the Internet or to connect the service, but I have not received any response yet. And we are very frustrated with your services, and that's the reason why we would like to stop the service.\n\nChannel 0: Oh, let let me just go ahead and connect you to the","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"positive","sentiment_score":0.34345781803131104},{"text":"Thank you so much for calling your toll accounts.","start":0.71999997,"end":2.96,"sentiment":"positive","sentiment_score":0.6346100105179681},{"text":"How may I help you today?","start":2.96,"end":4.26,"sentiment":"positive","sentiment_score":0.5412113120158514}],"sentiment":"positive","sentiment_score":0.5813884865492582,"channel":0,"num_words":16,"start":0.39999998,"end":4.26},{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.0001831110566854477},{"text":"I just need a favor.","start":6.3999996,"end":7.7,"sentiment":"neutral","sentiment_score":-0.06619088277220726},{"text":"We recently, you know, purchased Internet from 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Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5689257979393005},{"text":"Hi. I just need a favor. We recently, you know, purchased Internet from you guys, but you guys are not able to provide the service to us. And we would like to discontinue the service, and we are asking for refund. What is your name, please? Sujata, s u j a t a. Samantha. Yes. And your last name, please? V h I m I r e. And your date of birth? It's 03/1944 01/1945. Sorry. You you caught up. What is your date of birth? Okay. Part February 1994.","start_word":16,"end_word":105,"sentiment":"neutral","sentiment_score":-0.0994081124663353},{"text":"Thank you so much.","start_word":106,"end_word":109,"sentiment":"positive","sentiment_score":0.34985074400901794},{"text":"Yes. And you're calling in behalf of miss Suhata? Yes. Correct. And to whom I'm speaking with? Pete, p I t t. P I t t? Thank you. Yes. Okay. Thank you. 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