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But please do take note that we can send you a technician, but we have to confirm first if this is a network fault or fault from the router. Because like I mentioned before, if you're using your own router, you're the one who is responsible for configuring it. That is why we're helping you to configure. Yeah. But that is already configured, so no need for you to like like what you're doing right now, logging in to the router's interface, entering the username and password. You just need to connect it to the GE one port and the one port at the back of your router. Yeah. But last thing before we send, if ever a technician to confirm, is it okay if you request a picture that the cable at the yellow are you using the yellow cable or still the white one? Yeah. Yeah. But, unfortunately, for our on call tech, there's a service charge fee if you insist for us to send a technician visit. That's why we're confirming you mean cancel the service? Okay. But please do take note that for the cancellation, we cannot refund anything for the payment you have made. If ever Yeah. Yeah. That's why we're helping you to troubleshoot the issue and asking for a picture to confirm if the cable is connected to g e one and a screenshot to the router's interface for us to further troubleshoot what is the causing you to prevent connecting to the Internet. Mhmm. Yeah. Because for on on call technician, if the customer needs on on tech visit, we require $120 technician visit. But if we confirm that this is a network fault, then the technician is technician visit is free. That's why we're asking for a picture to confirm if this need the technician visit or not. Because if there's a network fault, we can send a free technician ASAP if we confirm. Mhmm. Yeah. Using the yellow cable instead of this white one because you send me the white one, and it's connected to the GE two. Can I kindly ask to switch it to GE one instead of GE two? The then using the yellow cable instead of this white one. Because the yellow cable is the compatible one for better stability of Internet. Mhmm. And have you tried to reset the router again and enter the PPPoE username and password? After you yeah. So after you use the yellow cable and connect it to the GE one instead of GE two, kindly reset the router again, then enter the PPPoE username and password at the router's interface like what we did before. Then if there's still an error message, like, it cannot connect, then kindly send us a screenshot again. Mhmm. Yeah. Okay. Sure. Yeah. I'll just wait for the picture. So just to repeat again, change the yellow cable, connect it to the GE one instead. Then at the router, it should be at the WAN port, which is correct. And after that, reset the router again and enter the username and password. Then if it's still not connecting, like the error message here saying no Internet connection, kindly send this again with the username and password that you entered as well. Yeah. Is it okay if you click the I next to the password for us to check if the password you entered is also correct for us to have a just a reference have a reference? Yeah. Because right. Based on the picture you sent, it's hidden. Just for us to check the password also. Okay then. I'll wait for the pictures. Thank you. 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Good morning. This is Maureen from Airtel tech support. Am I speaking with yes. Yeah.\n\nBut please do Mhmm. Yeah. But please do take note that we can send you a technician, but we have to confirm first if this is a network fault or fault from the router. Because like I mentioned before, if you're using your own router, you're the one who is responsible for configuring it. That is why we're helping you to configure.\n\nYeah. But that is already configured, so no need for you to like like what you're doing right now, logging in to the router's interface, entering the username and password. You just need to connect it to the GE one port and the one port at the back of your router. Yeah. But last thing before we send, if ever a technician to confirm, is it okay if you request a picture that the cable at the yellow are you using the yellow cable or still the white one?\n\nYeah. Yeah. But, unfortunately, for our on call tech, there's a service charge fee if you insist for us to send a technician visit. That's why we're confirming you mean cancel the service? Okay.\n\nBut please do take note that for the cancellation, we cannot refund anything for the payment you have made. If ever Yeah. Yeah. That's why we're helping you to troubleshoot the issue and asking for a picture to confirm if the cable is connected to g e one and a screenshot to the router's interface for us to further troubleshoot what is the causing you to prevent connecting to the Internet. Mhmm.\n\nYeah. Because for on on call technician, if the customer needs on on tech visit, we require $120 technician visit. But if we confirm that this is a network fault, then the technician is technician visit is free. That's why we're asking for a picture to confirm if this need the technician visit or not. Because if there's a network fault, we can send a free technician ASAP if we confirm.\n\nMhmm. Yeah. Using the yellow cable instead of this white one because you send me the white one, and it's connected to the GE two. Can I kindly ask to switch it to GE one instead of GE two? The then using the yellow cable instead of this white one.\n\nBecause the yellow cable is the compatible one for better stability of Internet. Mhmm. And have you tried to reset the router again and enter the PPPoE username and password? After you yeah. So after you use the yellow cable and connect it to the GE one instead of GE two, kindly reset the router again, then enter the PPPoE username and password at the router's interface like what we did before.\n\nThen if there's still an error message, like, it cannot connect, then kindly send us a screenshot again. Mhmm. Yeah. Okay. Sure.\n\nYeah. I'll just wait for the picture. So just to repeat again, change the yellow cable, connect it to the GE one instead. Then at the router, it should be at the WAN port, which is correct. And after that, reset the router again and enter the username and password.\n\nThen if it's still not connecting, like the error message here saying no Internet connection, kindly send this again with the username and password that you entered as well. Yeah. Is it okay if you click the I next to the password for us to check if the password you entered is also correct for us to have a just a reference have a reference? Yeah. Because right.\n\nBased on the picture you sent, it's hidden. Just for us to check the password also. Okay then. I'll wait for the pictures. 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See, it's yes. It's not it's not working. Okay? If you can provide us a technician on-site, then this would be fine because we have not studied how to fix the Internet. We have we are the customer. Right? Yes. So this is your thing to to do and fix it. It's not our job. Right? So the service, I don't feel like the service is I don't know. So I was calling to I was calling to your team to inform that, you know, I think we have to stop the service because yeah. I'm not I'm really not happy with with the, what do you call, support that I'm I'm I'm I'm getting from you guys. Yeah. It's not very disappointing. No. No. No. No. No. Yesterday yes. Listen. Yesterday, I talked with you. Okay? You mentioned that if I purchase a router from you guys, you will deliver it to us, and we are we are supposed to connect by ourselves. Right? Yeah. I did that. I did that. It's not working. You know? For us to fix this Internet, I have to, you know, stay at home. I'm getting late for the work. It's frustrating. Yes. Yes. I am. Please do not ask any more picture from me. If you really want to fix this Internet for us, then please provide a technician. He and ask the pictures with him, not with me. Sorry. I'm tired. No. Not good. Okay. Okay. Okay. Hang on. Hang on. We would like to stop the service, please. We don't want any services from you. Please stop the service. Yes. Cancel the service. We don't want. Yeah. Mhmm. But we have not we have not used your Internet even a single megabyte, one megabyte. So how that works? Help me to understand. Yes. You are asking me to fix it. And when I asked the technician from you guys, you are asking me additional service fee. I don't know what kind of service is this. Help me to understand, please. So I think I already sent you a picture. Right? So you want other picture again? Yeah. Yeah. I have connected that, and it's still showing the same thing. There's a red that I haven't that I have not done yet. I have not used it. Okay. 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See, it's yes. It's not it's not working. Okay? If you can provide us a technician on-site, then this would be fine because we have not studied how to fix the Internet.\n\nWe have we are the customer. Right? Yes. So this is your thing to to do and fix it. It's not our job.\n\nRight? So the service, I don't feel like the service is I don't know. So I was calling to I was calling to your team to inform that, you know, I think we have to stop the service because yeah. I'm not I'm really not happy with with the, what do you call, support that I'm I'm I'm I'm getting from you guys. Yeah.\n\nIt's not very disappointing. No. No. No. No.\n\nNo. Yesterday yes. Listen. Yesterday, I talked with you. Okay?\n\nYou mentioned that if I purchase a router from you guys, you will deliver it to us, and we are we are supposed to connect by ourselves. Right? Yeah. I did that. I did that.\n\nIt's not working. You know? For us to fix this Internet, I have to, you know, stay at home. I'm getting late for the work. It's frustrating.\n\nYes. Yes. I am. Please do not ask any more picture from me. If you really want to fix this Internet for us, then please provide a technician.\n\nHe and ask the pictures with him, not with me. Sorry. I'm tired. No. Not good.\n\nOkay. Okay. Okay. Hang on. Hang on.\n\nWe would like to stop the service, please. We don't want any services from you. Please stop the service. Yes. Cancel the service.\n\nWe don't want. Yeah. Mhmm. But we have not we have not used your Internet even a single megabyte, one megabyte. So how that works?\n\nHelp me to understand. Yes. You are asking me to fix it. And when I asked the technician from you guys, you are asking me additional service fee. I don't know what kind of service is this.\n\nHelp me to understand, please. So I think I already sent you a picture. Right? So you want other picture again? Yeah.\n\nYeah. I have connected that, and it's still showing the same thing. There's a red that I haven't that I have not done yet. I have not used it. Okay.\n\nI will give it a last try. If this if this if this system doesn't work, then I'll I'll I'll talk to you then. Yeah. Okay. Mhmm.\n\nSure. Mhmm. 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please.","start":171.56,"end":173.15999,"sentiment":"neutral","sentiment_score":-0.3001380041241646},{"text":"We don't want any services from you.","start":173.15999,"end":175.15999,"sentiment":"negative","sentiment_score":-0.37572371108191355},{"text":"Please stop the service.","start":175.15999,"end":176.37999,"sentiment":"neutral","sentiment_score":-0.21517791599035263},{"text":"Yes.","start":180.92,"end":181.15999,"sentiment":"neutral","sentiment_score":-0.09707632660865784},{"text":"Cancel the service.","start":181.15999,"end":182.12,"sentiment":"neutral","sentiment_score":-0.18593328694502512}],"sentiment":"neutral","sentiment_score":-0.28464164617268933,"num_words":23,"start":171.56,"end":182.12},{"sentences":[{"text":"We don't 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again?","start":279.815,"end":281.595,"sentiment":"neutral","sentiment_score":0.0011895547310511272},{"text":"Yeah.","start":301.39,"end":301.89,"sentiment":"neutral","sentiment_score":0.047006890177726746}],"sentiment":"neutral","sentiment_score":0.004018568349155514,"num_words":22,"start":232.95999,"end":301.89},{"sentences":[{"text":"Yeah.","start":313.32498,"end":313.645,"sentiment":"neutral","sentiment_score":0.03757969290018082},{"text":"I have connected that, and it's still showing the same thing.","start":313.645,"end":317.62,"sentiment":"neutral","sentiment_score":-0.052719217132438316},{"text":"There's a red that I haven't that I have not done yet.","start":317.68,"end":330.345,"sentiment":"neutral","sentiment_score":-0.156649611890316},{"text":"I have not used 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0: Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking\n\nChannel 1: Yes,\n\nChannel 0: with\n\nChannel 1: Maureen. See,\n\nChannel 0: yes.\n\nChannel 1: it's yes. It's not it's not working. Okay? If you can provide us a technician on-site, then this would be fine because we have not studied how to fix the Internet. We have we are the customer.\n\nRight?\n\nChannel 0: Yeah. But\n\nChannel 1: Yes.\n\nChannel 0: please\n\nChannel 1: So this\n\nChannel 0: do\n\nChannel 1: is your thing to to do and fix it. It's not our job. Right? So the service, I don't feel like the service is I don't know. So\n\nChannel 0: Mhmm.\n\nChannel 1: I was calling to I was calling to your team to inform that, you know, I think we have to stop the service because yeah. I'm not I'm really not happy with with the, what do you call, support that I'm I'm I'm I'm getting from you guys. Yeah. It's not very disappointing.\n\nChannel 0: Yeah. But please do take note that we can send you a technician, but we have to confirm first if this is a network fault or fault from the router. Because like I mentioned before, if you're using your own router, you're the one who is responsible for configuring it. That\n\nChannel 1: No.\n\nChannel 0: is why\n\nChannel 1: No.\n\nChannel 0: we're\n\nChannel 1: No.\n\nChannel 0: helping\n\nChannel 1: No. No.\n\nChannel 0: you to configure.\n\nChannel 1: Yesterday yes. Listen. Yesterday, I talked with you. Okay? You mentioned that if I purchase a router from you guys, you will deliver it to us, and we are we are supposed to connect by ourselves.\n\nRight?\n\nChannel 0: Yeah. But that is already configured, so no need for you to like like what you're doing right now, logging in to the router's interface, entering the username and password. You just need to connect it to the GE one port and the one\n\nChannel 1: Yeah.\n\nChannel 0: port\n\nChannel 1: I did\n\nChannel 0: at\n\nChannel 1: that.\n\nChannel 0: the back of\n\nChannel 1: I\n\nChannel 0: your\n\nChannel 1: did\n\nChannel 0: router.\n\nChannel 1: that. It's not working. You know? For us to fix this Internet, I have to, you know, stay at home. I'm getting late for the work.\n\nIt's frustrating.\n\nChannel 0: Yeah. But last thing before we send, if ever a technician to confirm, is it okay if you request a picture that the cable at the yellow are you using the yellow cable\n\nChannel 1: Yes. Yes.\n\nChannel 0: or\n\nChannel 1: I\n\nChannel 0: still\n\nChannel 1: am.\n\nChannel 0: the white one?\n\nChannel 1: Please\n\nChannel 0: Yeah.\n\nChannel 1: do not ask any more picture from me. If you really want to fix this Internet for us, then please provide a technician. He and ask the pictures with him, not with me. Sorry. I'm tired.\n\nChannel 0: Yeah. But, unfortunately, for our on call tech, there's a service charge fee if you insist for us to send a technician visit. That's why we're\n\nChannel 1: No. Not\n\nChannel 0: confirming\n\nChannel 1: good. Okay. Okay. Okay. Hang on.\n\nHang on. We would like to stop the service, please. We don't want any services from you. Please stop the service.\n\nChannel 0: you mean cancel the service?\n\nChannel 1: Yes. Cancel the service. We don't want.\n\nChannel 0: Okay. But\n\nChannel 1: Yeah.\n\nChannel 0: please do take note that for the cancellation, we cannot refund anything\n\nChannel 1: Mhmm.\n\nChannel 0: for the payment you have made.\n\nChannel 1: But we\n\nChannel 0: If\n\nChannel 1: have\n\nChannel 0: ever\n\nChannel 1: not we have not used your Internet even a single megabyte, one megabyte. So how that works? Help me to understand.\n\nChannel 0: Yeah. Yeah. That's why we're helping you to troubleshoot the issue and asking for a picture to confirm if the cable is connected to g e one and a screenshot to the router's interface for us to further troubleshoot what is the causing you to prevent connecting to the Internet.\n\nChannel 1: Yes. You are asking me to fix it. And when I asked the technician from you guys, you are asking me additional service fee. I don't know what kind of service is this. Help me to understand, please.\n\nChannel 0: Mhmm. Yeah. Because for on on call technician, if the customer needs on on tech visit, we require $120 technician visit. But if we confirm that this is a network fault, then the technician is technician visit is free. That's why we're asking for a picture to confirm if this need the technician visit or not.\n\nBecause if there's a network fault, we can send a free technician ASAP if we confirm.\n\nChannel 1: So I think I already sent you a picture. Right? So\n\nChannel 0: Mhmm.\n\nChannel 1: you want other picture again?\n\nChannel 0: Yeah. Using the yellow cable instead of this white one because you send me the white one, and it's connected to the GE two. Can I kindly ask to switch it to GE one instead of GE two? The\n\nChannel 1: Yeah.\n\nChannel 0: then using the yellow cable instead of this white one. Because the yellow cable is the compatible one for better stability of Internet.\n\nChannel 1: Yeah. I have connected that, and\n\nChannel 0: Mhmm.\n\nChannel 1: it's still showing the same thing. There's a red\n\nChannel 0: And have you tried to reset the router again and enter the PPPoE username and password? After\n\nChannel 1: that\n\nChannel 0: you\n\nChannel 1: I haven't that I have not done yet. I have not\n\nChannel 0: yeah. So after you use the yellow cable and connect\n\nChannel 1: used\n\nChannel 0: it to the GE one instead of GE\n\nChannel 1: it.\n\nChannel 0: two, kindly reset the router again, then enter the PPPoE username and password at the router's interface like what we did before. Then if there's still an error message, like, it cannot connect, then kindly send us a screenshot again.\n\nChannel 1: Okay. I will\n\nChannel 0: Mhmm.\n\nChannel 1: give it a last try. If this\n\nChannel 0: Yeah.\n\nChannel 1: if this if this system doesn't work, then I'll I'll I'll talk to you then. Yeah.\n\nChannel 0: Okay. Sure. Yeah. I'll just wait for the picture. So just to repeat again, change the yellow cable, connect it to the GE one instead.\n\nThen at the router, it should be at the WAN port, which is correct. And after that, reset the router again and enter the username and password. Then if it's still not connecting, like the error message here saying no Internet connection, kindly send this again with the username and password that you entered as well.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Is it okay if you click the I next to the password for us to check if the password you entered is also correct for us to have a just a reference have a reference?\n\nChannel 1: Mhmm. Sure.\n\nChannel 0: Yeah. Because right. Based on the picture you sent, it's hidden. Just for us to check the password also.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Okay then. I'll wait for the pictures. Thank you. And sorry","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.05866008996963501},{"text":"Good morning.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2021140456199646},{"text":"This is Maureen from Airtel tech support.","start":2.48,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.0872701672571046},{"text":"Am I 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The representative informs the customer that they cannot cancel the service and requests a picture of the cable and router's interface to troubleshoot the issue. The representative also asks the customer to check their password and reset the router again."},"intents":{"segments":[{"text":"If you can provide us a technician on-site, then this would be fine because we have not studied how to fix the Internet. We have we are the customer.","start_word":26,"end_word":54,"intents":[{"intent":"Fix internet","confidence_score":0.19822049}]},{"text":"But last thing before we send, if ever a technician to confirm, is it okay if you request a picture that the cable at the yellow are you using the yellow cable Yes.","start_word":332,"end_word":364,"intents":[{"intent":"Request picture","confidence_score":0.8168367}]},{"text":"We would like to stop the service, please. We don't want any services from you. Please stop the service.","start_word":447,"end_word":465,"intents":[{"intent":"Stop service","confidence_score":0.8735321}]},{"text":"That's why we're helping you to troubleshoot the issue and asking for a picture to confirm if the cable is connected to g e one and a screenshot to the router's interface for us to further troubleshoot what is the causing you to prevent connecting to the Internet. Yes.","start_word":528,"end_word":576,"intents":[{"intent":"Troubleshoot issue","confidence_score":0.39800683}]},{"text":"Because for on on call technician, if the customer needs on on tech visit, we require $120 technician visit. But if we confirm that this is a network fault, then the technician is technician visit is free. That's why we're asking for a picture to confirm if this need the technician visit or not.","start_word":616,"end_word":669,"intents":[{"intent":"Confirm technician visit","confidence_score":0.016394338}]},{"text":"Because if there's a network fault, we can send a free technician ASAP if we confirm.","start_word":671,"end_word":686,"intents":[{"intent":"Send technician","confidence_score":0.2427682}]},{"text":"Using the yellow cable instead of this white one because you send me the white one, and it's connected to the GE two. Can I kindly ask to switch it to GE one instead of GE two?","start_word":704,"end_word":740,"intents":[{"intent":"Change cable","confidence_score":0.047327794}]},{"text":"Is it okay if you click the I next to the password for us to check if the password you entered is also correct for us to have a just a reference have a reference? Mhmm.","start_word":983,"end_word":1018,"intents":[{"intent":"Check password","confidence_score":0.048431855}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking Yes, with Maureen. yes. See, it's yes.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.06504838168621063},{"text":"It's not it's not working.","start_word":20,"end_word":24,"sentiment":"negative","sentiment_score":-0.3797135055065155},{"text":"Okay? If you can provide us a technician on-site, then this would be fine because we have not studied how to fix the Internet. We have we are the customer. Right? Yeah. But Yes. please So this do is your thing to to do and fix it.","start_word":25,"end_word":71,"sentiment":"neutral","sentiment_score":-0.0995095670223236},{"text":"It's not our job.","start_word":72,"end_word":75,"sentiment":"negative","sentiment_score":-0.48685339093208313},{"text":"Right?","start_word":76,"end_word":76,"sentiment":"neutral","sentiment_score":-0.24841813743114471},{"text":"So the service, I don't feel like the service is I don't know.","start_word":77,"end_word":89,"sentiment":"negative","sentiment_score":-0.5591812133789062},{"text":"So Mhmm. I was calling to I was calling to your team to inform that, you know, I think we have to stop the service because yeah.","start_word":90,"end_word":116,"sentiment":"neutral","sentiment_score":-0.31719255447387695},{"text":"I'm not I'm really not happy with with the, what do you call, support that I'm I'm I'm I'm getting from you guys. Yeah. It's not very disappointing.","start_word":117,"end_word":144,"sentiment":"negative","sentiment_score":-0.5376206636428833},{"text":"Yeah. But please do take note that we can send you a technician, but we have to confirm first if this is a network fault or fault from the router. Because like I mentioned before, if you're using your own router, you're the one who is responsible for configuring it. That No. is why No.","start_word":145,"end_word":199,"sentiment":"neutral","sentiment_score":-0.12753073871135712},{"text":"we're No.","start_word":200,"end_word":201,"sentiment":"negative","sentiment_score":-0.34183236956596375},{"text":"helping No. No. you to configure. Yesterday yes. Listen. Yesterday, I talked with you. Okay? You mentioned that if I purchase a router from you guys, you will deliver it to us, and we are we are supposed to connect by ourselves. Right? Yeah. But that is already configured, so no need for you to like like what you're doing right now, logging in to the router's interface, entering the username and password. You just need to connect it to the GE one port and the one Yeah. port I did at that. the back of I your did router.","start_word":202,"end_word":301,"sentiment":"neutral","sentiment_score":-0.02196207270026207},{"text":"that. It's not working. You know? For us to fix this Internet, I have to, you know, stay at home. I'm getting late for the work. It's frustrating. Yeah.","start_word":302,"end_word":330,"sentiment":"negative","sentiment_score":-0.5536213517189026},{"text":"But last thing before we send, if ever a technician to confirm, is it okay if you request a picture that the cable at the yellow are you using the yellow cable Yes. Yes. or I still am. the white one? Please Yeah.","start_word":331,"end_word":373,"sentiment":"neutral","sentiment_score":0.02351161278784275},{"text":"do not ask any more picture from me.","start_word":374,"end_word":381,"sentiment":"negative","sentiment_score":-0.35727444291114807},{"text":"If you really want to fix this Internet for us, then please provide a technician. He and ask the pictures with him, not with me.","start_word":382,"end_word":406,"sentiment":"neutral","sentiment_score":-0.23857995867729187},{"text":"Sorry. I'm tired.","start_word":407,"end_word":409,"sentiment":"negative","sentiment_score":-0.42777833342552185},{"text":"Yeah.","start_word":410,"end_word":410,"sentiment":"neutral","sentiment_score":-0.20182523131370544},{"text":"But, unfortunately, for our on call tech, there's a service charge fee if you insist for us to send a technician visit. That's why we're No. Not confirming good.","start_word":411,"end_word":439,"sentiment":"negative","sentiment_score":-0.5083382725715637},{"text":"Okay. Okay. Okay. Hang on. Hang on. We would like to stop the service, please.","start_word":440,"end_word":454,"sentiment":"neutral","sentiment_score":-0.20917317271232605},{"text":"We don't want any services from you.","start_word":455,"end_word":461,"sentiment":"negative","sentiment_score":-0.3732996881008148},{"text":"Please stop the service. you mean cancel the service? Yes. Cancel the service. We don't want. Okay. But Yeah. please do take note that for the cancellation, we cannot refund anything Mhmm. for the payment you have made. But we If have ever not we have not used your Internet even a single megabyte, one megabyte. So how that works? Help me to understand. Yeah. Yeah. That's why we're helping you to troubleshoot the issue and asking for a picture to confirm if the cable is connected to g e one and a screenshot to the router's interface for us to further troubleshoot what is the causing you to prevent connecting to the Internet. Yes. You are asking me to fix it.","start_word":462,"end_word":583,"sentiment":"neutral","sentiment_score":-0.1128757745027542},{"text":"And when I asked the technician from you guys, you are asking me additional service fee. I don't know what kind of service is this.","start_word":584,"end_word":608,"sentiment":"negative","sentiment_score":-0.3518123924732208},{"text":"Help me to understand, please. Mhmm. Yeah. Because for on on call technician, if the customer needs on on tech visit, we require $120 technician visit. But if we confirm that this is a network fault, then the technician is technician visit is free. That's why we're asking for a picture to confirm if this need the technician visit or not. Because if there's a network fault, we can send a free technician ASAP if we confirm. So I think I already sent you a picture. Right? So Mhmm. you want other picture again? Yeah. Using the yellow cable instead of this white one because you send me the white one, and it's connected to the GE two. Can I kindly ask to switch it to GE one instead of GE two? The Yeah. then using the yellow cable instead of this white one. Because the yellow cable is the compatible one for better stability of Internet. Yeah. I have connected that, and Mhmm. it's still showing the same thing. There's a red And have you tried to reset the router again and enter the PPPoE username and password? After that you I haven't that I have not done yet. I have not yeah. So after you use the yellow cable and connect used it to the GE one instead of GE it. two, kindly reset the router again, then enter the PPPoE username and password at the router's interface like what we did before. Then if there's still an error message, like, it cannot connect, then kindly send us a screenshot again. Okay. I will Mhmm. give it a last try. If this Yeah. if this if this system doesn't work, then I'll I'll I'll talk to you then. Yeah. Okay. Sure. Yeah. I'll just wait for the picture. So just to repeat again, change the yellow cable, connect it to the GE one instead. Then at the router, it should be at the WAN port, which is correct. And after that, reset the router again and enter the username and password. Then if it's still not connecting, like the error message here saying no Internet connection, kindly send this again with the username and password that you entered as well. Okay. Yeah. Is it okay if you click the I next to the password for us to check if the password you entered is also correct for us to have a just a reference have a reference? Mhmm. Sure. Yeah. Because right. Based on the picture you sent, it's hidden. Just for us to check the password also. Mhmm. Okay. Okay then. I'll wait for the pictures.","start_word":609,"end_word":1047,"sentiment":"neutral","sentiment_score":-0.020488060013749605},{"text":"Thank you.","start_word":1048,"end_word":1049,"sentiment":"positive","sentiment_score":0.6080793142318726},{"text":"And sorry","start_word":1050,"end_word":1051,"sentiment":"neutral","sentiment_score":-0.08658760040998459}],"average":{"sentiment":"neutral","sentiment_score":-0.1241100442820582}}}}