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Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: Hi there.\n\nChannel 0: Yes. Hello? How can I assist you?\n\nChannel 1: I have Airtel SIM,\n\nChannel 0: Mhmm.\n\nChannel 1: Bus is Indian SIM. Okay. I have Indian number. Can you help me on that?\n\nChannel 0: Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Okay.\n\nChannel 0: we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: All good. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: You too. 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can I assist you?","start":10.08,"end":11.46,"sentiment":"neutral","sentiment_score":0.12665507793426514}],"sentiment":"neutral","sentiment_score":0.1253445361341749,"channel":0,"num_words":7,"start":8.24,"end":11.46},{"sentences":[{"text":"I have Airtel SIM,","start":11.759999,"end":13.46,"sentiment":"neutral","sentiment_score":-0.001039381604641676}],"sentiment":"neutral","sentiment_score":-0.001039381604641676,"channel":1,"num_words":4,"start":11.759999,"end":13.46},{"sentences":[{"text":"Mhmm.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":-0.0006528730737045407}],"sentiment":"neutral","sentiment_score":-0.0006528730737045407,"channel":0,"num_words":1,"start":14.32,"end":14.82},{"sentences":[{"text":"Bus is Indian SIM.","start":15.615,"end":17.155,"sentiment":"neutral","sentiment_score":-0.004010186064988375},{"text":"Okay.","start":18.095,"end":18.494999,"sentiment":"neutral","sentiment_score":0.013813231140375136},{"text":"I have Indian number.","start":18.494999,"end":19.715,"sentiment":"neutral","sentiment_score":0.012086831964552402},{"text":"Can you help me on that?","start":19.775,"end":21.315,"sentiment":"neutral","sentiment_score":0.02206168541063865}],"sentiment":"neutral","sentiment_score":0.01189932848016421,"channel":1,"num_words":15,"start":15.615,"end":21.315},{"sentences":[{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":23.375,"end":27.794998,"sentiment":"neutral","sentiment_score":-0.11013942753726785},{"text":"Unfortunately,","start":28.43,"end":28.93,"sentiment":"neutral","sentiment_score":-0.1747487187385559}],"sentiment":"neutral","sentiment_score":-0.11552353513737519,"channel":0,"num_words":12,"start":23.375,"end":28.93},{"sentences":[{"text":"Okay.","start":28.735,"end":29.235,"sentiment":"neutral","sentiment_score":-0.19158676266670227}],"sentiment":"neutral","sentiment_score":-0.19158676266670227,"channel":1,"num_words":1,"start":28.735,"end":29.235},{"sentences":[{"text":"we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":29.630001,"end":35.010002,"sentiment":"negative","sentiment_score":-0.39615161903202534},{"text":"So I suggest you contact them directly because they're the one who have your account.","start":35.55,"end":40.53,"sentiment":"neutral","sentiment_score":-0.12655703475077948}],"sentiment":"neutral","sentiment_score":-0.2657026266378741,"channel":0,"num_words":31,"start":29.630001,"end":40.53},{"sentences":[{"text":"All good.","start":42.13894,"end":42.858936,"sentiment":"positive","sentiment_score":0.33482247591018677},{"text":"Thank you.","start":42.858936,"end":43.678936,"sentiment":"positive","sentiment_score":0.42182913422584534}],"sentiment":"positive","sentiment_score":0.37832580506801605,"channel":1,"num_words":4,"start":42.13894,"end":43.678936},{"sentences":[{"text":"Okay.","start":44.518936,"end":44.758938,"sentiment":"neutral","sentiment_score":0.2660106420516968},{"text":"You're welcome.","start":44.758938,"end":45.498936,"sentiment":"positive","sentiment_score":0.43042387068271637},{"text":"Bye.","start":45.558937,"end":45.878937,"sentiment":"positive","sentiment_score":0.3901608884334564},{"text":"Have a great","start":45.878937,"end":46.358936,"sentiment":"positive","sentiment_score":0.5842489798863729}],"sentiment":"positive","sentiment_score":0.46710945878710064,"channel":0,"num_words":7,"start":44.518936,"end":46.358936},{"sentences":[{"text":"Bye.","start":46.29894,"end":46.79894,"sentiment":"positive","sentiment_score":0.4396316707134247}],"sentiment":"positive","sentiment_score":0.4396316707134247,"channel":1,"num_words":1,"start":46.29894,"end":46.79894},{"sentences":[{"text":"day.","start":46.358936,"end":46.858936,"sentiment":"neutral","sentiment_score":0.3214271068572998}],"sentiment":"neutral","sentiment_score":0.3214271068572998,"channel":0,"num_words":1,"start":46.358936,"end":46.858936},{"sentences":[{"text":"You too.","start":46.93894,"end":47.418938,"sentiment":"neutral","sentiment_score":0.22358520328998566},{"text":"Bye.","start":47.418938,"end":47.918938,"sentiment":"neutral","sentiment_score":0.08529458194971085}],"sentiment":"neutral","sentiment_score":0.17748832950989404,"channel":1,"num_words":3,"start":46.93894,"end":47.918938}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls a customer named Indian SIM to report an issue with their SIM card. The customer explains that they are from Australia and the representative suggests they contact Airtel India directly. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I have Airtel SIM, Mhmm. Bus is Indian SIM. Okay. I have Indian number. Can you help me on that? Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Okay. we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. All good.","start_word":19,"end_word":84,"intents":[{"intent":"Assist with idm issue","confidence_score":0.014502752}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. Hi there. Yes. Hello? How can I assist you? I have Airtel SIM, Mhmm. Bus is Indian SIM. Okay. I have Indian number. Can you help me on that? Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Okay.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.03950349986553192},{"text":"we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":52,"end_word":67,"sentiment":"negative","sentiment_score":-0.3936561048030853},{"text":"So I suggest you contact them directly because they're the one who have your account.","start_word":68,"end_word":82,"sentiment":"neutral","sentiment_score":-0.12253204733133316},{"text":"All good. Thank you.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.36751049757003784},{"text":"Okay.","start_word":87,"end_word":87,"sentiment":"neutral","sentiment_score":0.2660106420516968},{"text":"You're welcome. Bye. Have a great Bye.","start_word":88,"end_word":94,"sentiment":"positive","sentiment_score":0.4634282886981964},{"text":"day. You too. Bye.","start_word":95,"end_word":98,"sentiment":"neutral","sentiment_score":0.20244696736335752}],"average":{"sentiment":"neutral","sentiment_score":0.026287634078770467}}}}