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This is Chris. Hey. Not bad. Hey.\n\nI'm gonna have to give you a call on I'm gonna have to speak on Monday, if that's okay. Just note on the today. Give me a bill Monday, similar time. Is this yeah. That's fine.\n\nIs this your new number? 0489952208. I don't think I've had got this number. Maybe I got a new phone, but maybe. Okay.\n\nI'll call you back on this number. This is your number. Yeah? Okay. Okay.\n\nDone. Thanks, Mike. Yeah. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.08266095817089081},{"text":"This is Chris.","start":1.68,"end":2.58,"sentiment":"neutral","sentiment_score":0.07255808760722478},{"text":"Hey.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.15245775878429413},{"text":"Not bad.","start":6.64,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.18339665234088898},{"text":"Hey.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.08043747395277023}],"sentiment":"neutral","sentiment_score":0.11250296980142593,"num_words":8,"start":1.28,"end":7.7799997},{"sentences":[{"text":"I'm gonna have to give you a call on I'm gonna have to speak on Monday, if that's okay.","start":8.32,"end":12.5,"sentiment":"neutral","sentiment_score":0.014935022943015946},{"text":"Just note on the today.","start":12.88,"end":14.099999,"sentiment":"neutral","sentiment_score":0.028553958982229233},{"text":"Give me a bill Monday, similar time.","start":14.355,"end":20.515,"sentiment":"neutral","sentiment_score":0.06318613374605775},{"text":"Is this yeah.","start":20.515,"end":21.074999,"sentiment":"neutral","sentiment_score":0.0017652921378612518},{"text":"That's fine.","start":21.074999,"end":21.555,"sentiment":"neutral","sentiment_score":0.044278157874941826}],"sentiment":"neutral","sentiment_score":0.026741398867064465,"num_words":36,"start":8.32,"end":21.555},{"sentences":[{"text":"Is this your new number?","start":21.555,"end":22.695,"sentiment":"neutral","sentiment_score":-0.001121670939028263},{"text":"0489952208.","start":26.035,"end":28.480001,"sentiment":"neutral","sentiment_score":-0.00040388238267041743},{"text":"I don't think I've had got this number.","start":28.480001,"end":30.080002,"sentiment":"neutral","sentiment_score":-0.11512096226215363},{"text":"Maybe I got a new phone, but maybe.","start":30.080002,"end":31.68,"sentiment":"neutral","sentiment_score":-0.12353621795773506},{"text":"Okay.","start":31.68,"end":31.92,"sentiment":"neutral","sentiment_score":0.010399854741990566}],"sentiment":"neutral","sentiment_score":-0.0828204271345622,"num_words":23,"start":21.555,"end":31.92},{"sentences":[{"text":"I'll call you back on this number.","start":31.92,"end":32.96,"sentiment":"neutral","sentiment_score":0.011466973993395056},{"text":"This is your number.","start":32.96,"end":33.760002,"sentiment":"neutral","sentiment_score":0.017214488703757524},{"text":"Yeah?","start":33.760002,"end":34.260002,"sentiment":"neutral","sentiment_score":0.014693206176161766},{"text":"Okay.","start":35.52,"end":36.02,"sentiment":"neutral","sentiment_score":0.12567785382270813},{"text":"Okay.","start":47.094936,"end":47.414936,"sentiment":"neutral","sentiment_score":0.12074755132198334}],"sentiment":"neutral","sentiment_score":0.029303241720689193,"num_words":14,"start":31.92,"end":47.414936},{"sentences":[{"text":"Done.","start":47.414936,"end":47.814938,"sentiment":"neutral","sentiment_score":0.23910240828990936},{"text":"Thanks, Mike.","start":47.814938,"end":48.634937,"sentiment":"positive","sentiment_score":0.5236830115318298},{"text":"Yeah.","start":49.414936,"end":49.654938,"sentiment":"positive","sentiment_score":0.3486038148403168},{"text":"Bye.","start":49.654938,"end":49.974937,"sentiment":"neutral","sentiment_score":0.21996013820171356},{"text":"Bye.","start":49.974937,"end":50.474937,"sentiment":"neutral","sentiment_score":0.1098785474896431}],"sentiment":"neutral","sentiment_score":0.3274851553142071,"num_words":6,"start":47.414936,"end":50.474937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Chris.\n\nChannel 0: Okay. Chris, how are you?\n\nChannel 1: Hey. Not bad. Hey. I'm gonna have to give you a call on I'm gonna have to speak on Monday, if that's okay. Just note on the today.\n\nGive me a bill Monday, similar\n\nChannel 0: I will leave it to you. When you are available, you give me a callback.\n\nChannel 1: time. Is\n\nChannel 0: I\n\nChannel 1: this\n\nChannel 0: think\n\nChannel 1: yeah. That's\n\nChannel 0: I've called\n\nChannel 1: fine. Is this your new number?\n\nChannel 0: same number. Yeah, Chris?\n\nChannel 1: 0489952208. I don't think I've had got this number. Maybe I got a new phone, but maybe. Okay. I'll call you back on\n\nChannel 0: Okay.\n\nChannel 1: this number. This is your number. Yeah?\n\nChannel 0: Yeah. Yeah. Yeah. No problem.\n\nChannel 1: Okay.\n\nChannel 0: And I will I will pass this opportunity to Henry. He's looking after some accounts. So I'll I'll get Henry to just give you a call so that you can coordinate with Henry. Yeah?\n\nChannel 1: Okay. Done. Thanks, Mike.\n\nChannel 0: Thank you. 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the customer, is calling to discuss billing and is speaking with an agent named Chris. Chris asks if he has the same number as Chris's and offers to call Henry to coordinate with him regarding his accounts. Chris gives his number and agrees to call Henry soon."},"intents":{"segments":[{"text":"Give me a bill Monday, similar I will leave it to you. When you are available, you give me a callback. time.","start_word":37,"end_word":58,"intents":[{"intent":"Schedule bill","confidence_score":0.0007761445}]},{"text":"When you are available, you give me a callback. time.","start_word":49,"end_word":58,"intents":[{"intent":"Call back","confidence_score":0.02546141}]}]},"sentiments":{"segments":[{"text":"Hello. This is Chris. Okay. Chris, how are you? Hey. Not bad. Hey. I'm gonna have to give you a call on I'm gonna have to speak on Monday, if that's okay. Just note on the today. Give me a bill Monday, similar I will leave it to you. When you are available, you give me a callback. time. Is I this think yeah. That's I've called fine. Is this your new number? same number. Yeah, Chris? 0489952208. I don't think I've had got this number. Maybe I got a new phone, but maybe. Okay. I'll call you back on Okay. this number. This is your number. Yeah? Yeah. Yeah. Yeah. No problem. Okay. And I will I will pass this opportunity to Henry. He's looking after some accounts. So I'll I'll get Henry to just give you a call so that you can coordinate with Henry. Yeah? Okay. Done.","start_word":0,"end_word":149,"sentiment":"neutral","sentiment_score":0.04570891708135605},{"text":"Thanks, Mike. Thank you. Thank you, Chris, Yeah.","start_word":150,"end_word":157,"sentiment":"positive","sentiment_score":0.4924497902393341},{"text":"ma'am. Bye. Bye. Bye.","start_word":158,"end_word":161,"sentiment":"neutral","sentiment_score":0.21788476407527924}],"average":{"sentiment":"neutral","sentiment_score":0.07888336479663849}}}}