{"metadata":{"transaction_key":"deprecated","request_id":"019fc591-0003-7d92-b7e9-27bb19862aea","sha256":"bb7638dbc9446932f0f7887b02eac66a478c0ecf01c77b2bc2dc95ba80b44699","created":"2026-08-03T03:00:43.971Z","duration":25.631937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":67,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":80,"output_tokens":80},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":80,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Lorena. I'm currently unable to pick up the phone right now. 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You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return your call as soon as possible. If it's urgent, please do send me a message instead.\n\nI'm more likely to reply to that than to listen to my voice mails. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.023300427943468097},{"text":"You've reached Lorena.","start":1.76,"end":2.82,"sentiment":"neutral","sentiment_score":0.008648627437651157},{"text":"I'm currently unable to pick up the phone right now.","start":3.36,"end":6.18,"sentiment":"negative","sentiment_score":-0.5044561147689819},{"text":"So please do leave your name and your number so I can return your call as soon as possible.","start":6.3199997,"end":11.86,"sentiment":"neutral","sentiment_score":-0.1879231482744217},{"text":"If it's urgent, please do send me a message instead.","start":12.24,"end":15.46,"sentiment":"neutral","sentiment_score":-0.3070309489965439}],"sentiment":"neutral","sentiment_score":-0.2706084684793686,"num_words":43,"start":1.28,"end":15.46},{"sentences":[{"text":"I'm more likely to reply to that than to listen to my voice mails.","start":15.755,"end":19.455,"sentiment":"negative","sentiment_score":-0.5386306728635516},{"text":"Thank you.","start":19.675,"end":20.415,"sentiment":"neutral","sentiment_score":0.32171541452407837}],"sentiment":"negative","sentiment_score":-0.4310874119400978,"num_words":16,"start":15.755,"end":20.415}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return your call as soon as possible. If it's urgent, please do send me a message instead.\n\nI'm more likely to reply to that than to listen to my voice mails. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.023300427943468097},{"text":"You've reached Lorena.","start":1.76,"end":2.82,"sentiment":"neutral","sentiment_score":0.008648627437651157},{"text":"I'm currently unable to pick up the phone right now.","start":3.36,"end":6.18,"sentiment":"negative","sentiment_score":-0.5044561147689819},{"text":"So please do leave your name and your number so I can return your call as soon as possible.","start":6.3199997,"end":11.86,"sentiment":"neutral","sentiment_score":-0.1879231482744217},{"text":"If it's urgent, please do send me a message instead.","start":12.24,"end":15.46,"sentiment":"neutral","sentiment_score":-0.3070309489965439}],"sentiment":"neutral","sentiment_score":-0.2706084684793686,"channel":1,"num_words":43,"start":1.28,"end":15.46},{"sentences":[{"text":"I'm more likely to reply to that than to listen to my voice mails.","start":15.755,"end":19.455,"sentiment":"negative","sentiment_score":-0.5386306728635516},{"text":"Thank you.","start":19.675,"end":20.415,"sentiment":"neutral","sentiment_score":0.32171541452407837}],"sentiment":"negative","sentiment_score":-0.4310874119400978,"channel":1,"num_words":16,"start":15.755,"end":20.415}]},"summary":{"result":"success","short":"The customer's voicemail greets the caller and informs them that they are unable to answer the phone. The caller is directed to leave their name and number so the representative can return their call as soon as possible, but in case of urgency, they should send a message instead. The representative is more likely to respond to the caller rather than listen to their voicemail."},"intents":{"segments":[{"text":"So please do leave your name and your number so I can return your call as soon as possible. If it's urgent, please do send me a message instead. I'm more likely to reply to that than to listen to my voice mails. Thank you.","start_word":14,"end_word":58,"intents":[{"intent":"Return call","confidence_score":0.18440898}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Lorena.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.01197000127285719},{"text":"I'm currently unable to pick up the phone right now.","start_word":4,"end_word":13,"sentiment":"negative","sentiment_score":-0.4744424223899842},{"text":"So please do leave your name and your number so I can return your call as soon as possible. If it's urgent, please do send me a message instead.","start_word":14,"end_word":42,"sentiment":"neutral","sentiment_score":-0.2405414879322052},{"text":"I'm more likely to reply to that than to listen to my voice mails.","start_word":43,"end_word":56,"sentiment":"negative","sentiment_score":-0.5280076265335083},{"text":"Thank you.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.3878405094146729}],"average":{"sentiment":"neutral","sentiment_score":-0.29102578163146975}}}}