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This is Ross again with tech hello. Can you hear me? Hello? Yep.\n\nDoing very well. Janet, actually, I just wanted to inquire about the product. It's spark availability. X s. Hello?\n\nX s one thirty eight Zed three nine. DoubleZed. NCNForNancyCForCatDouble A, A a. Yep. It's a so false extreme protection.\n\nI see it as one thirty. Extreme production. Yep. Stock and pricing, both. Yep.\n\nThirty nine months. I'm up to two units. Sorry. Come again? Tech Home Systems.\n\nYep. Tech Home Systems. We are partner with Blue Chip. O m yep. T e c h o m Systems.\n\nYep. I'm sorry. Come again? 404058. For hardware.\n\nGive me a second. Give me a second. I'll just note down. And, Janet, actually, your voice is breaking too much. Nope.\n\nStill breaking. It's okay now. Can you repeat the price? $8.09 6.81. 2058Point38.\n\nThis is for? Licensing. Right? For $2.00 $5.8.38. Correct?\n\nHardware is 89681, and licensing is 205831 38. Perfect. And I I was I was after two units, Janet. So do you have stock for two? Oh, three units.\n\nWith three. Perfect. No worries. Got you. So, yep, I'll update this and get back to you, Janet.\n\nAlright? So what's the procedure to place an order if the customer is, like, that is that he's doing, like, he's off he's, like hello? Hello? Like, I need to send an email for placing an order? Oh, copy of your p o.\n\nOkay. Alright. Got you. No worries. Thank you, Janet.\n\nThank you for your assistance. Bye. 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Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. Please wait while we connect your call. Good morning. Thank you for calling Bay Trip. This is Janet speaking. How can I help? Hello? Yep. Are you doing well? Sure. Can I have the product number, please? Mhmm. Yep. Mhmm. Oh, I said 39. Mhmm. Okay. Yep. Alright. Thank you so much. Let me just pull that up here. Please give me a moment. Alright. Would you like to know if we do have an XGS one thirty stone hand? Would you like to know about the pricing of the Extreme Protection? Okay. For the hardware, we have stocks available in Victoria Warehouse. Just trying to check the pricing. This is for the thirty nine months? Okay. Let me confirm your company name, sir. Techcom. Your company name is Techcom. Is that correct? Is that t u c h and then c o m? Is that correct? Okay. Alright. I'm just trying to pull up here the pricing for the extreme protection. Okay. I can see here that the ZIP code for the bundle. So your buy price for the Xfreme protection for the nine months is $2.58 8. And for the hardware, it's $8.96.81. For the Xfinity, it's $2.00 $5.8.38. No, sir. 20538 For the $8.09 6.81, excluding the GST. Okay. How about I'll call you back on this phone number. Alright. For the hardware, it's $8.09 6.81. Yep. And for the extreme, it's $2.00 $5.8.38. The extreme protection for thirty nine months. That's correct. Mhmm. That's correct. We do have two units available in Victoria where yep. Awesome. Thank you so much, Ross. Yeah. You can place the order through our website or, yeah, you can send us a copy of the PO through the email care@blueshipic.com.au. Mhmm. Yeah. The copy of your PO. Mhmm. You're you're welcome. Have a good one. 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to Binfotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. Please wait while we connect your call. Good morning. Thank you for calling Bay Trip. This is Janet speaking.\n\nHow can I help? Hello? Yep. Are you doing well? Sure.\n\nCan I have the product number, please? Mhmm. Yep. Mhmm. Oh, I said 39.\n\nMhmm. Okay. Yep. Alright. Thank you so much.\n\nLet me just pull that up here. Please give me a moment. Alright. Would you like to know if we do have an XGS one thirty stone hand? Would you like to know about the pricing of the Extreme Protection?\n\nOkay. For the hardware, we have stocks available in Victoria Warehouse. Just trying to check the pricing. This is for the thirty nine months? Okay.\n\nLet me confirm your company name, sir. Techcom. Your company name is Techcom. Is that correct? Is that t u c h and then c o m?\n\nIs that correct? Okay. Alright. I'm just trying to pull up here the pricing for the extreme protection. Okay.\n\nI can see here that the ZIP code for the bundle. So your buy price for the Xfreme protection for the nine months is $2.58 8. And for the hardware, it's $8.96.81. For the Xfinity, it's $2.00 $5.8.38. No, sir.\n\n20538 For the $8.09 6.81, excluding the GST. Okay. How about I'll call you back on this phone number. Alright. For the hardware, it's $8.09 6.81.\n\nYep. And for the extreme, it's $2.00 $5.8.38. The extreme protection for thirty nine months. That's correct. Mhmm.\n\nThat's correct. We do have two units available in Victoria where yep. Awesome. Thank you so much, Ross. Yeah.\n\nYou can place the order through our website or, yeah, you can send us a copy of the PO through the email care@blueshipic.com.au. Mhmm. Yeah. The copy of your PO. Mhmm.\n\nYou're you're welcome. Have a good one. Tuesday.","paragraphs":[{"sentences":[{"text":"Blue to Binfotech.","start":0.39999998,"end":1.46,"sentiment":"neutral","sentiment_score":0.09415813783804576},{"text":"Thank you for calling.","start":1.68,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4774414822459221},{"text":"If you know the extension of the person you are calling, please enter a now.","start":2.6399999,"end":6.58,"sentiment":"neutral","sentiment_score":0.10882917841275533},{"text":"Otherwise, please select from the following six options.","start":6.72,"end":9.62,"sentiment":"neutral","sentiment_score":0.049618409015238285},{"text":"For sales, please press 1.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":0.015793685242533682}],"sentiment":"neutral","sentiment_score":0.12287410620067801,"num_words":35,"start":0.39999998,"end":11.94},{"sentences":[{"text":"For accounts payable, please press 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6.81.","start":341.58002,"end":345.185,"sentiment":"neutral","sentiment_score":0.01423179591074586}],"sentiment":"neutral","sentiment_score":-0.0009363895425429711,"num_words":26,"start":295.795,"end":345.185},{"sentences":[{"text":"Yep.","start":351.245,"end":351.745,"sentiment":"neutral","sentiment_score":0.031194988638162613},{"text":"And for the extreme, it's $2.00 $5.8.38.","start":351.965,"end":357.47998,"sentiment":"neutral","sentiment_score":0.018125882505306175},{"text":"The extreme protection for thirty nine months.","start":364.66,"end":367.47998,"sentiment":"neutral","sentiment_score":0.009324039066476482},{"text":"That's correct.","start":374.27502,"end":375.17502,"sentiment":"neutral","sentiment_score":0.06214378401637077},{"text":"Mhmm.","start":376.995,"end":377.495,"sentiment":"neutral","sentiment_score":0.012554891407489777}],"sentiment":"neutral","sentiment_score":0.020010383282270696,"num_words":18,"start":351.245,"end":377.495},{"sentences":[{"text":"That's correct.","start":385.16998,"end":386.06998,"sentiment":"neutral","sentiment_score":0.08117717877030373},{"text":"We do have two units available in Victoria where yep.","start":395.88998,"end":401.875,"sentiment":"neutral","sentiment_score":0.05302006676793099},{"text":"Awesome.","start":409.055,"end":409.455,"sentiment":"positive","sentiment_score":0.4991072118282318},{"text":"Thank you so much, Ross.","start":409.455,"end":410.58,"sentiment":"positive","sentiment_score":0.3883582681417465},{"text":"Yeah.","start":419.93997,"end":420.25998,"sentiment":"neutral","sentiment_score":0.10300196707248688}],"sentiment":"neutral","sentiment_score":0.17033976551733518,"num_words":19,"start":385.16998,"end":420.25998},{"sentences":[{"text":"You can place the order through our website or, yeah, you can send us a copy of the PO through the email care@blueshipic.com.au.","start":420.25998,"end":428.615,"sentiment":"neutral","sentiment_score":0.10466037885002467},{"text":"Mhmm.","start":435.315,"end":435.79498,"sentiment":"neutral","sentiment_score":0.02972438558936119},{"text":"Yeah.","start":435.79498,"end":436.29,"sentiment":"neutral","sentiment_score":0.03396026790142059},{"text":"The copy of your PO.","start":436.53,"end":441.51,"sentiment":"neutral","sentiment_score":0.02337203100323677},{"text":"Mhmm.","start":444.21002,"end":444.71002,"sentiment":"neutral","sentiment_score":0.1676269918680191}],"sentiment":"neutral","sentiment_score":0.08888259722340491,"num_words":31,"start":420.25998,"end":444.71002},{"sentences":[{"text":"You're you're welcome.","start":446.29,"end":447.97,"sentiment":"positive","sentiment_score":0.4701966643333435},{"text":"Have a good one.","start":447.97,"end":449.03,"sentiment":"positive","sentiment_score":0.7674020379781723},{"text":"Tuesday.","start":454.67896,"end":455.17896,"sentiment":"neutral","sentiment_score":-0.08237506449222565}],"sentiment":"positive","sentiment_score":0.5497278850525618,"num_words":8,"start":446.29,"end":455.17896}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Blue to Binfotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. Please wait while we connect your call. Good morning. Thank you for calling Bay Trip. This is Janet speaking.\n\nHow can I help?\n\nChannel 0: Good afternoon,\n\nChannel 1: Hello?\n\nChannel 0: John. This is Ross again with tech hello. Can you hear me?\n\nChannel 1: Yep. Are you doing well?\n\nChannel 0: Hello? Yep. Doing very well. Janet, actually, I just wanted to inquire about the product. It's spark availability.\n\nChannel 1: Sure. Can I have the product number, please?\n\nChannel 0: X s.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: Hello? X s one thirty eight\n\nChannel 1: Mhmm.\n\nChannel 0: Zed three nine.\n\nChannel 1: Oh, I said 39. Mhmm.\n\nChannel 0: DoubleZed.\n\nChannel 1: Okay.\n\nChannel 0: NCNForNancyCForCatDouble\n\nChannel 1: Yep.\n\nChannel 0: A, A\n\nChannel 1: Alright. Thank you so much. Let me just pull that up here. Please give me a moment.\n\nChannel 0: a. Yep. It's a so false extreme protection.\n\nChannel 1: Alright. Would you like to know if we do have an XGS one thirty stone hand?\n\nChannel 0: I see it as one thirty. Extreme production.\n\nChannel 1: Would you like to know about the pricing of the Extreme Protection?\n\nChannel 0: Yep. Stock and pricing, both.\n\nChannel 1: Okay. For the hardware, we have stocks available in Victoria Warehouse. Just trying to check the pricing. This is for the thirty nine months?\n\nChannel 0: Yep. Thirty nine months.\n\nChannel 1: Okay. Let me confirm your\n\nChannel 0: I'm\n\nChannel 1: company\n\nChannel 0: up to two\n\nChannel 1: name,\n\nChannel 0: units.\n\nChannel 1: sir. Techcom.\n\nChannel 0: Sorry. Come again?\n\nChannel 1: Your company name is Techcom. Is that correct?\n\nChannel 0: Tech Home Systems. Yep. Tech Home Systems. We are partner with Blue\n\nChannel 1: Is that t u c h and then\n\nChannel 0: Chip.\n\nChannel 1: c o m? Is that correct?\n\nChannel 0: O m yep. T e c h o m Systems.\n\nChannel 1: Okay. Alright. I'm just trying to pull up here the pricing for the extreme protection.\n\nChannel 0: Yep.\n\nChannel 1: Okay. I can see here that the ZIP code for the bundle. So your buy price for the Xfreme protection for the nine months is $2.58 8. And for the hardware, it's $8.96.81.\n\nChannel 0: I'm sorry. Come again?\n\nChannel 1: For the Xfinity, it's $2.00 $5.8.38.\n\nChannel 0: 404058.\n\nChannel 1: No, sir. 20538\n\nChannel 0: For hardware.\n\nChannel 1: For the $8.09 6.81, excluding the GST.\n\nChannel 0: Give me a second. Give me a second. I'll just note down. And, Janet, actually, your voice is breaking too much. Nope.\n\nStill breaking.\n\nChannel 1: Okay. How about I'll call you back on this phone number.\n\nChannel 0: It's okay now. Can you repeat the price?\n\nChannel 1: Alright. For the hardware, it's $8.09 6.81.\n\nChannel 0: $8.09 6.81.\n\nChannel 1: Yep. And for the extreme, it's $2.00 $5.8.38.\n\nChannel 0: 2058Point38. This is for?\n\nChannel 1: The extreme protection for thirty nine months.\n\nChannel 0: Licensing. Right? For $2.00 $5.8.38.\n\nChannel 1: That's correct.\n\nChannel 0: Correct?\n\nChannel 1: Mhmm.\n\nChannel 0: Hardware is 89681, and licensing is 205831 38.\n\nChannel 1: That's correct.\n\nChannel 0: Perfect. And I I was I was after two units, Janet. So do you have stock for two?\n\nChannel 1: We do have two units available in Victoria\n\nChannel 0: Oh, three\n\nChannel 1: where\n\nChannel 0: units. With three.\n\nChannel 1: yep.\n\nChannel 0: Perfect. No worries. Got you. So, yep, I'll update this and get back to you, Janet. Alright?\n\nChannel 1: Awesome. Thank you so\n\nChannel 0: So\n\nChannel 1: much,\n\nChannel 0: what's\n\nChannel 1: Ross.\n\nChannel 0: the procedure to place an order if the customer is, like, that is that he's doing, like, he's off he's, like hello?\n\nChannel 1: Yeah. You can place the\n\nChannel 0: Hello?\n\nChannel 1: order through our website or, yeah, you can send us a copy of the PO through the email care@blueshipic.com.au.\n\nChannel 0: Like, I need to send an email for placing an order?\n\nChannel 1: Mhmm. Yeah. The copy of your\n\nChannel 0: Oh, copy of your\n\nChannel 1: PO.\n\nChannel 0: p o. Okay. Alright. Got you. No worries.\n\nChannel 1: Mhmm.\n\nChannel 0: Thank you, Janet. Thank you for your assistance.\n\nChannel 1: You're you're welcome. Have a good one.\n\nChannel 0: Bye. You too.\n\nChannel 1: Tuesday.","paragraphs":[{"sentences":[{"text":"Blue to Binfotech.","start":0.39999998,"end":1.46,"sentiment":"neutral","sentiment_score":0.09415813783804576},{"text":"Thank you for calling.","start":1.68,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4774414822459221},{"text":"If you know the extension of the person you are calling, please enter a now.","start":2.6399999,"end":6.58,"sentiment":"neutral","sentiment_score":0.10882917841275533},{"text":"Otherwise, please select from the following six options.","start":6.72,"end":9.62,"sentiment":"neutral","sentiment_score":0.049618409015238285},{"text":"For sales, please press 1.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":0.015793685242533682}],"sentiment":"neutral","sentiment_score":0.12287410620067801,"channel":1,"num_words":35,"start":0.39999998,"end":11.94},{"sentences":[{"text":"For accounts payable, please press 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The customer inquires about the availability of spark protection and is informed of pricing and stock availability. The customer is put on hold briefly before being connected to a representative who provides information on purchasing and placing an order."},"intents":{"segments":[{"text":"Janet, actually, I just wanted to inquire about the product. It's spark availability. Sure.","start_word":89,"end_word":102,"intents":[{"intent":"Check availability","confidence_score":0.008179147}]},{"text":"Would you like to know about the pricing of the Extreme Protection? Yep.","start_word":184,"end_word":196,"intents":[{"intent":"Confirm price","confidence_score":0.02942043}]},{"text":"I can see here that the ZIP code for the bundle.","start_word":308,"end_word":318,"intents":[{"intent":"Find zip code","confidence_score":0.004442553}]},{"text":"So your buy price for the Xfreme protection for the nine months is $2.58 8. And for the hardware, it's $8.96.81. I'm sorry.","start_word":320,"end_word":342,"intents":[{"intent":"Provide price","confidence_score":0.049895555},{"intent":"Provide information","confidence_score":0.08095679}]},{"text":"Thank you, Janet. Thank you for your assistance.","start_word":589,"end_word":596,"intents":[{"intent":"Express gratitude","confidence_score":0.0013288902}]},{"text":"Thank you for your assistance.","start_word":592,"end_word":596,"intents":[{"intent":"Offer assistance","confidence_score":0.065687545}]}]},"sentiments":{"segments":[{"text":"Blue to Binfotech.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0953698456287384},{"text":"Thank you for calling.","start_word":3,"end_word":6,"sentiment":"positive","sentiment_score":0.4754352569580078},{"text":"If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. Please wait while we connect your call.","start_word":7,"end_word":47,"sentiment":"neutral","sentiment_score":0.06127273291349411},{"text":"Good morning. Thank you for calling Bay Trip. This is Janet speaking. How can I help?","start_word":48,"end_word":63,"sentiment":"positive","sentiment_score":0.4481299221515655},{"text":"Good afternoon, Hello? John. This is Ross again with tech hello. Can you hear me? Yep. Are you doing well? Hello? Yep.","start_word":64,"end_word":85,"sentiment":"neutral","sentiment_score":0.11220164597034454},{"text":"Doing very well.","start_word":86,"end_word":88,"sentiment":"positive","sentiment_score":0.38318145275115967},{"text":"Janet, actually, I just wanted to inquire about the product. It's spark availability. Sure. Can I have the product number, please? X s. Mhmm. Yep. Hello? X s one thirty eight Mhmm. Zed three nine. Oh, I said 39. Mhmm. DoubleZed. Okay. NCNForNancyCForCatDouble Yep. A, A Alright.","start_word":89,"end_word":135,"sentiment":"neutral","sentiment_score":0.030301716178655624},{"text":"Thank you so much.","start_word":136,"end_word":139,"sentiment":"positive","sentiment_score":0.4175960123538971},{"text":"Let me just pull that up here. Please give me a moment. a. Yep. It's a so false extreme protection. Alright. Would you like to know if we do have an XGS one thirty stone hand? I see it as one thirty. Extreme production. Would you like to know about the pricing of the Extreme Protection? Yep. Stock and pricing, both. Okay. For the hardware, we have stocks available in Victoria Warehouse. Just trying to check the pricing. This is for the thirty nine months? Yep. Thirty nine months. Okay. Let me confirm your I'm company up to two name, units. sir. Techcom. Sorry. Come again? Your company name is Techcom. Is that correct? Tech Home Systems. Yep. Tech Home Systems. We are partner with Blue Is that t u c h and then Chip. c o m? Is that correct? O m yep. T e c h o m Systems. Okay. Alright. I'm just trying to pull up here the pricing for the extreme protection. Yep. Okay. I can see here that the ZIP code for the bundle. So your buy price for the Xfreme protection for the nine months is $2.58 8. And for the hardware, it's $8.96.81. I'm sorry. Come again? For the Xfinity, it's $2.00 $5.8.38. 404058. No, sir. 20538 For hardware. For the $8.09 6.81, excluding the GST. Give me a second. Give me a second. I'll just note down.","start_word":140,"end_word":374,"sentiment":"neutral","sentiment_score":-0.004322551038274739},{"text":"And, Janet, actually, your voice is breaking too much. Nope. Still breaking.","start_word":375,"end_word":386,"sentiment":"negative","sentiment_score":-0.38954415917396545},{"text":"Okay. How about I'll call you back on this phone number. It's okay now. Can you repeat the price? Alright. For the hardware, it's $8.09 6.81. $8.09 6.81. Yep. And for the extreme, it's $2.00 $5.8.38. 2058Point38. This is for? The extreme protection for thirty nine months. Licensing. Right? For $2.00 $5.8.38. That's correct. Correct? Mhmm. Hardware is 89681, and licensing is 205831 38. That's correct. Perfect. And I I was I was after two units, Janet. So do you have stock for two? We do have two units available in Victoria Oh, three where units. With three. yep. Perfect. No worries. Got you. So, yep, I'll update this and get back to you, Janet. Alright?","start_word":387,"end_word":502,"sentiment":"neutral","sentiment_score":0.05334727466106415},{"text":"Awesome.","start_word":503,"end_word":503,"sentiment":"positive","sentiment_score":0.4991072118282318},{"text":"Thank you so So much, what's Ross. the procedure to place an order if the customer is, like, that is that he's doing, like, he's off he's, like hello? Yeah. You can place the Hello? order through our website or, yeah, you can send us a copy of the PO through the email care@blueshipic.com.au. Like, I need to send an email for placing an order? Mhmm. Yeah. The copy of your Oh, copy of your PO. p o. Okay. Alright. Got you. No worries. Mhmm.","start_word":504,"end_word":588,"sentiment":"neutral","sentiment_score":0.11754246056079865},{"text":"Thank you, Janet. Thank you for your assistance. You're you're welcome. Have a good one. Bye. You too.","start_word":589,"end_word":606,"sentiment":"positive","sentiment_score":0.5480688512325287},{"text":"Tuesday.","start_word":607,"end_word":607,"sentiment":"neutral","sentiment_score":0.13159072399139404}],"average":{"sentiment":"neutral","sentiment_score":0.06278927676327578}}}}