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Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.010078188963234425}],"sentiment":"neutral","sentiment_score":0.010078188963234425,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hello, John?","start":2.56,"end":3.62,"sentiment":"neutral","sentiment_score":0.012735877186059952}],"sentiment":"neutral","sentiment_score":0.012735877186059952,"channel":0,"num_words":2,"start":2.56,"end":3.62},{"sentences":[{"text":"Speaking.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.026243403553962708}],"sentiment":"neutral","sentiment_score":0.026243403553962708,"channel":1,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"Hi, John.","start":5.52,"end":6.08,"sentiment":"neutral","sentiment_score":0.16080361604690552},{"text":"It's Ross again with Tech Home.","start":6.08,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.2080268437663714},{"text":"How's it going over there, ma'am?","start":7.7599998,"end":9.22,"sentiment":"neutral","sentiment_score":0.26608497897783917}],"sentiment":"neutral","sentiment_score":0.22616272632564818,"channel":0,"num_words":14,"start":5.52,"end":9.22},{"sentences":[{"text":"Sorry.","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.01677999272942543},{"text":"From where?","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":-0.012062094639986753}],"sentiment":"neutral","sentiment_score":-0.013634727336466312,"channel":1,"num_words":3,"start":9.36,"end":10.5},{"sentences":[{"text":"From Tech Home Systems.","start":11.44,"end":12.74,"sentiment":"neutral","sentiment_score":0.020802718587219715},{"text":"John, if you remember, I'm just getting to you regarding your inquiry for Synology Plus Zero sixteen terabyte drive.","start":12.96,"end":20.105,"sentiment":"neutral","sentiment_score":0.04622225443783559}],"sentiment":"neutral","sentiment_score":0.04180146559425022,"channel":0,"num_words":23,"start":11.44,"end":20.105},{"sentences":[{"text":"Yeah.","start":19.695,"end":20.195,"sentiment":"neutral","sentiment_score":0.11570355296134947},{"text":"I already bought something.","start":20.335,"end":21.695,"sentiment":"neutral","sentiment_score":0.1917838379740715},{"text":"So","start":21.695,"end":22.015,"sentiment":"neutral","sentiment_score":0.1961464136838913}],"sentiment":"neutral","sentiment_score":0.1798308864235878,"channel":1,"num_words":6,"start":19.695,"end":22.015},{"sentences":[{"text":"Okay.","start":24.165,"end":24.565,"sentiment":"neutral","sentiment_score":0.30894792079925537},{"text":"So you already got okay.","start":24.565,"end":29.4,"sentiment":"positive","sentiment_score":0.4480298340320587},{"text":"Sounds good.","start":29.4,"end":29.960001,"sentiment":"positive","sentiment_score":0.7422830164432526},{"text":"No worries, mate.","start":29.960001,"end":30.94,"sentiment":"positive","sentiment_score":0.4588054120540619}],"sentiment":"positive","sentiment_score":0.49182539636438544,"channel":0,"num_words":11,"start":24.165,"end":30.94},{"sentences":[{"text":"Yeah.","start":30.689999,"end":30.93,"sentiment":"neutral","sentiment_score":0.24032115936279297},{"text":"Okay.","start":30.93,"end":31.43,"sentiment":"neutral","sentiment_score":0.19158783555030823}],"sentiment":"neutral","sentiment_score":0.2159544974565506,"channel":1,"num_words":2,"start":30.689999,"end":31.43},{"sentences":[{"text":"Have you need anything else to make sure to make an inquiry?","start":31.880001,"end":34.52,"sentiment":"neutral","sentiment_score":0.16666355604926744},{"text":"Alright?","start":34.52,"end":35.02,"sentiment":"neutral","sentiment_score":0.16666880249977112}],"sentiment":"neutral","sentiment_score":0.16666395962238312,"channel":0,"num_words":13,"start":31.880001,"end":35.02},{"sentences":[{"text":"Okay.","start":35.41,"end":35.809998,"sentiment":"neutral","sentiment_score":0.277707576751709},{"text":"Thank you.","start":35.809998,"end":36.629997,"sentiment":"positive","sentiment_score":0.4873816967010498}],"sentiment":"positive","sentiment_score":0.41749032338460285,"channel":1,"num_words":3,"start":35.41,"end":36.629997}]},"summary":{"result":"success","short":"A representative from Tech Home Systems named Ross calls a customer named John to follow up on his inquiry for Synology Plus Zero sixteen terabyte drive. 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Have you need anything else to make sure to make an inquiry? Alright? Okay.","start_word":61,"end_word":76,"sentiment":"neutral","sentiment_score":0.184540793299675},{"text":"Thank you.","start_word":77,"end_word":78,"sentiment":"positive","sentiment_score":0.5596230030059814}],"average":{"sentiment":"neutral","sentiment_score":0.18487864635029777}}}}