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So I received an update from our back end team, and I want can we try to use these credentials to log in to the router's interface, please? Hang on. I'm going to send it to you. Can we try to yeah. At the router's interface? The one that we're trying to log in? Yeah. That's correct. Sure. So I sent you via email the username and password. Sure. Yeah. That's correct. Yeah. I already send it. Does it go through? Okay. That's good. Can you find the PPPoE settings? Usually, under Internet or WAN settings. Usually under Internet or WAN settings. Sorry. What is it? Mhmm. Mhmm. Is that the only tab? Mhmm. The PPPoE setting. It's triple PoE. Mhmm. Is there a username and password below that one? Can you send it via email as well? The username? Yeah. Or let let can you check if it match what I'm going to dictate? Okay. So for the username, it should be one zero zero five three @airtel.net.au. Is that correct? Mhmm. And for the password, it's AirA, small I r one 23@1005three. Mhmm. Okay. I think that's the reason. Should be matched with Sonar system. So for the password, it's AirA, SmallIR 123 010053. Mhmm. Okay. Okay. Hang on. Let me just check it on our end. Is it okay if you send me a screenshot of that one as well? The username and password? Okay. Thank you. Or mhmm. Or mhmm. Or yeah. Yeah. Or it's okay, Ethan. You just take a picture of it. To your phone. Okay. Sure. Yes. Okay. I'll check it. Okay. I received the picture. So what I'm going to do now is report the report this to the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think. Because since the router is correctly configured, there's no fault on their end. So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system. You can still cannot establish a connection. So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by tomorrow. Is that okay? Yeah. Mhmm. Okay. Sure. Sorry. I mhmm. Okay. Sure. This is noted. Okay. Mhmm. Okay. Sure. I'll I'll delete this number on our system and just save the other one. Mhmm. Mhmm. Yeah. Okay. Then I'll update you about the network team once I receive an update from them. Just keep the router turned on. Do not turn it off until we have successfully resolved the issue. Mhmm. Yeah. Mhmm. Yeah. Mhmm. It will just once the network team resolved the issue, it will just automatically have an Internet connection. Do yeah. Mhmm. Yes. Okay. I'll give you a callback then tomorrow. Mhmm. Yeah. Our office hour is 9AM to 6PM, so probably I'll give you a call by morning before lunch. Okay. Yeah. Actually, once the issues has been resolved, I'll just update you if there's your services online. But if there's still a problem, I'll email you instead. Mhmm. Yeah. Mhmm. Yeah. Or just or check your email if ever I will update via email instead of calling. Okay. Mhmm. Okay then. Okay. Thank you for your cooperation. 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Hello. Good evening. This is Maureen again from Airtel tech support. Am I speaking with Krishna?\n\nYeah. Yeah. So I received an update from our back end team, and I want can we try to use these credentials to log in to the router's interface, please? Hang on. I'm going to send it to you.\n\nCan we try to yeah. At the router's interface? The one that we're trying to log in? Yeah. That's correct.\n\nSure. So I sent you via email the username and password. Sure. Yeah. That's correct.\n\nYeah. I already send it. Does it go through? Okay. That's good.\n\nCan you find the PPPoE settings? Usually, under Internet or WAN settings. Usually under Internet or WAN settings. Sorry. What is it?\n\nMhmm. Mhmm. Is that the only tab? Mhmm. The PPPoE setting.\n\nIt's triple PoE. Mhmm. Is there a username and password below that one? Can you send it via email as well? The username?\n\nYeah. Or let let can you check if it match what I'm going to dictate? Okay. So for the username, it should be one zero zero five three @airtel.net.au. Is that correct?\n\nMhmm. And for the password, it's AirA, small I r one 23@1005three. Mhmm. Okay. I think that's the reason.\n\nShould be matched with Sonar system. So for the password, it's AirA, SmallIR 123 010053. Mhmm. Okay. Okay.\n\nHang on. Let me just check it on our end. Is it okay if you send me a screenshot of that one as well? The username and password? Okay.\n\nThank you. Or mhmm. Or mhmm. Or yeah. Yeah.\n\nOr it's okay, Ethan. You just take a picture of it. To your phone. Okay. Sure.\n\nYes. Okay. I'll check it. Okay. I received the picture.\n\nSo what I'm going to do now is report the report this to the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think. Because since the router is correctly configured, there's no fault on their end. So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system. You can still cannot establish a connection. So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by tomorrow.\n\nIs that okay? Yeah. Mhmm. Okay. Sure.\n\nSorry. I mhmm. Okay. Sure. This is noted.\n\nOkay. Mhmm. Okay. Sure. I'll I'll delete this number on our system and just save the other one.\n\nMhmm. Mhmm. Yeah. Okay. Then I'll update you about the network team once I receive an update from them.\n\nJust keep the router turned on. Do not turn it off until we have successfully resolved the issue. Mhmm. Yeah. Mhmm.\n\nYeah. Mhmm. It will just once the network team resolved the issue, it will just automatically have an Internet connection. Do yeah. Mhmm.\n\nYes. Okay. I'll give you a callback then tomorrow. Mhmm. Yeah.\n\nOur office hour is 9AM to 6PM, so probably I'll give you a call by morning before lunch. Okay. Yeah. Actually, once the issues has been resolved, I'll just update you if there's your services online. But if there's still a problem, I'll email you instead.\n\nMhmm. Yeah. Mhmm. Yeah. Or just or check your email if ever I will update via email instead of calling.\n\nOkay. Mhmm. Okay then. Okay. Thank you for your cooperation.\n\nAnd bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.28797170519828796},{"text":"Hello.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.27698764204978943},{"text":"Good evening.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.3483006954193115},{"text":"This is Maureen again from Airtel tech support.","start":6.08,"end":8.82,"sentiment":"neutral","sentiment_score":0.1728763747960329},{"text":"Am I speaking with Krishna?","start":8.96,"end":10.34,"sentiment":"neutral","sentiment_score":0.061506273597478865}],"sentiment":"neutral","sentiment_score":0.17365312379072695,"num_words":17,"start":4.56,"end":10.34},{"sentences":[{"text":"Yeah.","start":13.275,"end":13.775,"sentiment":"neutral","sentiment_score":0.08407808095216751},{"text":"Yeah.","start":14.555,"end":14.875,"sentiment":"neutral","sentiment_score":0.062435273081064224},{"text":"So I 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settings?","start":224.18999,"end":227.17,"sentiment":"neutral","sentiment_score":0.03894961687425772},{"text":"Usually, under Internet or WAN settings.","start":227.79,"end":232.53,"sentiment":"neutral","sentiment_score":0.00931882249036183},{"text":"Usually under Internet or WAN settings.","start":240.75499,"end":244.215,"sentiment":"neutral","sentiment_score":-0.0010279651420811813},{"text":"Sorry.","start":250.84999,"end":251.09,"sentiment":"neutral","sentiment_score":-0.058446649461984634},{"text":"What is it?","start":251.09,"end":251.98999,"sentiment":"neutral","sentiment_score":-0.051954721411069237}],"sentiment":"neutral","sentiment_score":0.003142365074547177,"num_words":22,"start":224.18999,"end":251.98999},{"sentences":[{"text":"Mhmm.","start":253.73,"end":254.23,"sentiment":"neutral","sentiment_score":-0.025409389287233353},{"text":"Mhmm.","start":255.97,"end":256.47,"sentiment":"neutral","sentiment_score":-0.022249840199947357},{"text":"Is that the only tab?","start":258.37,"end":259.83,"sentiment":"neutral","sentiment_score":-0.0041820545680820945},{"text":"Mhmm.","start":272.685,"end":272.845,"sentiment":"neutral","sentiment_score":0.004234946332871914},{"text":"The PPPoE setting.","start":272.845,"end":275.02502,"sentiment":"neutral","sentiment_score":0.011928702083726725}],"sentiment":"neutral","sentiment_score":-0.002595313613049009,"num_words":11,"start":253.73,"end":275.02502},{"sentences":[{"text":"It's triple PoE.","start":275.325,"end":276.625,"sentiment":"neutral","sentiment_score":0.01677050907164812},{"text":"Mhmm.","start":282.62997,"end":283.12997,"sentiment":"neutral","sentiment_score":0.0158403180539608},{"text":"Is there a username and password below that one?","start":284.46997,"end":288.25,"sentiment":"neutral","sentiment_score":0.02508216371966733},{"text":"Can you send it via email as well?","start":291.68503,"end":294.105,"sentiment":"neutral","sentiment_score":0.0400534444488585},{"text":"The username?","start":295.125,"end":295.785,"sentiment":"neutral","sentiment_score":0.012889929115772246}],"sentiment":"neutral","sentiment_score":0.027743423155144505,"num_words":23,"start":275.325,"end":295.785},{"sentences":[{"text":"Yeah.","start":299.765,"end":300.265,"sentiment":"neutral","sentiment_score":0.05317982658743858},{"text":"Or let let can you check if it match what I'm going to dictate?","start":300.325,"end":306.265,"sentiment":"neutral","sentiment_score":0.04709976805107934},{"text":"Okay.","start":309.77,"end":310.27,"sentiment":"neutral","sentiment_score":0.01590476743876934},{"text":"So for the username, it should be one zero zero five three @airtel.net.au.","start":310.49,"end":319.21,"sentiment":"neutral","sentiment_score":0.014410941360088496},{"text":"Is that correct?","start":319.21,"end":320.055,"sentiment":"neutral","sentiment_score":0.04257663587729136}],"sentiment":"neutral","sentiment_score":0.032611046626698226,"num_words":32,"start":299.765,"end":320.055},{"sentences":[{"text":"Mhmm.","start":322.615,"end":323.115,"sentiment":"neutral","sentiment_score":0.03762064129114151},{"text":"And for the password, it's AirA, small I r one 23@1005three.","start":323.255,"end":336.25,"sentiment":"neutral","sentiment_score":0.018977459604767235},{"text":"Mhmm.","start":345.91,"end":346.23,"sentiment":"neutral","sentiment_score":-0.003484944812953472},{"text":"Okay.","start":346.23,"end":346.73,"sentiment":"neutral","sentiment_score":0.021509967744350433},{"text":"I think that's the reason.","start":348.095,"end":349.795,"sentiment":"neutral","sentiment_score":0.023744647204875947}],"sentiment":"neutral","sentiment_score":0.020164260836808306,"num_words":19,"start":322.615,"end":349.795},{"sentences":[{"text":"Should be matched with Sonar system.","start":351.61502,"end":353.71503,"sentiment":"neutral","sentiment_score":0.03870050019274155},{"text":"So for the password, it's AirA, SmallIR 123 010053.","start":354.015,"end":366.18002,"sentiment":"neutral","sentiment_score":0.021347502039538488},{"text":"Mhmm.","start":369.2,"end":369.7,"sentiment":"neutral","sentiment_score":0.06417818367481232},{"text":"Okay.","start":370.32,"end":370.82,"sentiment":"neutral","sentiment_score":0.08603042364120483},{"text":"Okay.","start":375.04,"end":375.36002,"sentiment":"neutral","sentiment_score":0.07894887775182724}],"sentiment":"neutral","sentiment_score":0.03630488914334112,"num_words":18,"start":351.61502,"end":375.36002},{"sentences":[{"text":"Hang on.","start":375.36002,"end":375.68002,"sentiment":"neutral","sentiment_score":0.06380870379507542},{"text":"Let me just check it on our end.","start":375.68002,"end":377.79498,"sentiment":"neutral","sentiment_score":0.12343811430037022},{"text":"Is it okay if you send me a screenshot of that one as well?","start":384.655,"end":388.51498,"sentiment":"neutral","sentiment_score":0.12199218571186066},{"text":"The username and password?","start":388.94,"end":390.8,"sentiment":"neutral","sentiment_score":0.04634257033467293},{"text":"Okay.","start":394.22,"end":394.72,"sentiment":"neutral","sentiment_score":0.19012904167175293}],"sentiment":"neutral","sentiment_score":0.11029352568860712,"num_words":29,"start":375.36002,"end":394.72},{"sentences":[{"text":"Thank you.","start":394.78,"end":395.52,"sentiment":"positive","sentiment_score":0.4070848077535629},{"text":"Or mhmm.","start":457.185,"end":458.04214,"sentiment":"neutral","sentiment_score":-0.06950797699391842},{"text":"Or mhmm.","start":458.04214,"end":458.8993,"sentiment":"neutral","sentiment_score":-0.055553071200847626},{"text":"Or yeah.","start":458.8993,"end":461.52502,"sentiment":"neutral","sentiment_score":-0.057547204196453094},{"text":"Yeah.","start":462.225,"end":462.545,"sentiment":"neutral","sentiment_score":-0.02870248071849346}],"sentiment":"neutral","sentiment_score":0.04669451444513268,"num_words":9,"start":394.78,"end":462.545},{"sentences":[{"text":"Or it's okay, Ethan.","start":462.545,"end":464.005,"sentiment":"neutral","sentiment_score":0.1477041831240058},{"text":"You just take a picture of it.","start":464.545,"end":466.48502,"sentiment":"neutral","sentiment_score":0.0853145814367703},{"text":"To your phone.","start":468.44,"end":469.34,"sentiment":"neutral","sentiment_score":-0.03724359472592672},{"text":"Okay.","start":470.19998,"end":470.69998,"sentiment":"neutral","sentiment_score":-0.02946658246219158},{"text":"Sure.","start":473.63998,"end":474.13998,"sentiment":"neutral","sentiment_score":0.06164702773094177}],"sentiment":"neutral","sentiment_score":0.06927927897777408,"num_words":16,"start":462.545,"end":474.13998},{"sentences":[{"text":"Yes.","start":508.435,"end":508.835,"sentiment":"neutral","sentiment_score":0.051179636269807816},{"text":"Okay.","start":508.835,"end":509.335,"sentiment":"neutral","sentiment_score":0.05797632783651352},{"text":"I'll check it.","start":509.395,"end":510.935,"sentiment":"neutral","sentiment_score":0.06518679857254028},{"text":"Okay.","start":585.415,"end":585.735,"sentiment":"neutral","sentiment_score":0.08858424425125122},{"text":"I received the picture.","start":585.735,"end":587.115,"sentiment":"neutral","sentiment_score":0.10948350839316845}],"sentiment":"neutral","sentiment_score":0.08312346376478671,"num_words":10,"start":508.435,"end":587.115},{"sentences":[{"text":"So what I'm going to do now is report the report this to the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think.","start":587.255,"end":600.78,"sentiment":"neutral","sentiment_score":-0.04275899790227413},{"text":"Because since the router is correctly configured, there's no fault on their end.","start":600.78,"end":606.56,"sentiment":"neutral","sentiment_score":-0.09124012348743585},{"text":"So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system.","start":607.02,"end":616.97504,"sentiment":"neutral","sentiment_score":-0.2252434572825829},{"text":"You can still cannot establish a connection.","start":617.195,"end":619.53503,"sentiment":"negative","sentiment_score":-0.35636840973581585},{"text":"So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by tomorrow.","start":620.55505,"end":627.66,"sentiment":"neutral","sentiment_score":-0.10814335960894823}],"sentiment":"neutral","sentiment_score":-0.12461317842826247,"num_words":104,"start":587.255,"end":627.66},{"sentences":[{"text":"Is that okay?","start":627.8,"end":628.69995,"sentiment":"neutral","sentiment_score":0.0010300955424706142},{"text":"Yeah.","start":637.8,"end":637.95996,"sentiment":"neutral","sentiment_score":-0.16076970100402832},{"text":"Mhmm.","start":637.95996,"end":638.04,"sentiment":"neutral","sentiment_score":-0.10955334454774857},{"text":"Okay.","start":638.04,"end":638.36,"sentiment":"neutral","sentiment_score":-0.08576501160860062},{"text":"Sure.","start":638.36,"end":638.86,"sentiment":"neutral","sentiment_score":-0.06549224257469177}],"sentiment":"neutral","sentiment_score":-0.059784287586808205,"num_words":7,"start":627.8,"end":638.86},{"sentences":[{"text":"Sorry.","start":639.365,"end":639.865,"sentiment":"neutral","sentiment_score":-0.2791532874107361},{"text":"I mhmm.","start":640.901,"end":644.47296,"sentiment":"neutral","sentiment_score":-0.3066968247294426},{"text":"Okay.","start":645.509,"end":646.009,"sentiment":"neutral","sentiment_score":-0.09096639603376389},{"text":"Sure.","start":647.045,"end":647.545,"sentiment":"neutral","sentiment_score":-0.07844442129135132},{"text":"This is noted.","start":647.605,"end":648.58496,"sentiment":"neutral","sentiment_score":-0.15640798956155777}],"sentiment":"neutral","sentiment_score":-0.19139771535992622,"num_words":8,"start":639.365,"end":648.58496},{"sentences":[{"text":"Okay.","start":653.76495,"end":654.24,"sentiment":"neutral","sentiment_score":-0.2414287775754929},{"text":"Mhmm.","start":656.08,"end":656.58,"sentiment":"neutral","sentiment_score":-0.06936431676149368},{"text":"Okay.","start":657.44,"end":657.94,"sentiment":"neutral","sentiment_score":-0.03996552899479866},{"text":"Sure.","start":658.24,"end":658.74,"sentiment":"neutral","sentiment_score":-0.00351574644446373},{"text":"I'll I'll delete this number on our system and just save the other one.","start":658.95996,"end":664.08,"sentiment":"neutral","sentiment_score":-0.05206236908478396}],"sentiment":"neutral","sentiment_score":-0.06017486316462358,"num_words":18,"start":653.76495,"end":664.08},{"sentences":[{"text":"Mhmm.","start":664.08,"end":664.58,"sentiment":"neutral","sentiment_score":-0.006500267423689365},{"text":"Mhmm.","start":666.32,"end":666.82,"sentiment":"neutral","sentiment_score":0.018664617091417313},{"text":"Yeah.","start":670.825,"end":671.22504,"sentiment":"neutral","sentiment_score":0.04377330094575882},{"text":"Okay.","start":671.22504,"end":671.54504,"sentiment":"neutral","sentiment_score":0.06700389832258224},{"text":"Then I'll update you about the network team once I receive an update from them.","start":671.54504,"end":677.80505,"sentiment":"neutral","sentiment_score":0.08130832041303317}],"sentiment":"neutral","sentiment_score":0.07066138711218771,"num_words":19,"start":664.08,"end":677.80505},{"sentences":[{"text":"Just keep the router turned on.","start":677.945,"end":681.16504,"sentiment":"neutral","sentiment_score":0.17247163504362106},{"text":"Do not turn it off until we have successfully resolved the issue.","start":682.265,"end":687.35,"sentiment":"neutral","sentiment_score":-0.02923825227965911},{"text":"Mhmm.","start":689.89,"end":690.39,"sentiment":"neutral","sentiment_score":0.046016812324523926},{"text":"Yeah.","start":691.17,"end":691.67,"sentiment":"neutral","sentiment_score":0.02805667743086815},{"text":"Mhmm.","start":691.81,"end":692.31,"sentiment":"neutral","sentiment_score":0.018292775377631187}],"sentiment":"neutral","sentiment_score":0.036968430858992395,"num_words":21,"start":677.945,"end":692.31},{"sentences":[{"text":"Yeah.","start":695.57,"end":696.07,"sentiment":"neutral","sentiment_score":0.028940299525856972},{"text":"Mhmm.","start":697.09,"end":697.59,"sentiment":"neutral","sentiment_score":0.036771513521671295},{"text":"It will just once the network team resolved the issue, it will just automatically have an Internet connection.","start":698.095,"end":707.395,"sentiment":"neutral","sentiment_score":0.11379704996943474},{"text":"Do yeah.","start":709.215,"end":710.995,"sentiment":"neutral","sentiment_score":0.2519279569387436},{"text":"Mhmm.","start":711.295,"end":711.795,"sentiment":"neutral","sentiment_score":0.10263679921627045}],"sentiment":"neutral","sentiment_score":0.11828484459091788,"num_words":23,"start":695.57,"end":711.795},{"sentences":[{"text":"Yes.","start":712.62,"end":713.12,"sentiment":"neutral","sentiment_score":0.1711660623550415},{"text":"Okay.","start":715.10004,"end":715.60004,"sentiment":"neutral","sentiment_score":0.07601425051689148},{"text":"I'll give you a callback then tomorrow.","start":715.66003,"end":717.44,"sentiment":"neutral","sentiment_score":0.0588471953357969},{"text":"Mhmm.","start":719.9,"end":720.4,"sentiment":"neutral","sentiment_score":-0.00886549986898899},{"text":"Yeah.","start":720.86,"end":721.36,"sentiment":"neutral","sentiment_score":0.0038710394874215126}],"sentiment":"neutral","sentiment_score":0.05946511089463125,"num_words":11,"start":712.62,"end":721.36},{"sentences":[{"text":"Our office hour is 9AM to 6PM, so probably I'll give you a call by morning before lunch.","start":724.485,"end":732.505,"sentiment":"neutral","sentiment_score":0.014711829161064493},{"text":"Okay.","start":742.80005,"end":743.30005,"sentiment":"neutral","sentiment_score":0.01946960017085075},{"text":"Yeah.","start":745.60004,"end":746.10004,"sentiment":"neutral","sentiment_score":0.02229275554418564},{"text":"Actually, once the issues has been resolved, I'll just update you if there's your services online.","start":747.04004,"end":756.38495,"sentiment":"neutral","sentiment_score":0.020316838868893683},{"text":"But if there's still a problem, I'll email you instead.","start":757.40497,"end":760.865,"sentiment":"neutral","sentiment_score":-0.06481178291141987}],"sentiment":"neutral","sentiment_score":-0.00035811144777614135,"num_words":46,"start":724.485,"end":760.865},{"sentences":[{"text":"Mhmm.","start":763.485,"end":763.95,"sentiment":"neutral","sentiment_score":0.018909752368927},{"text":"Yeah.","start":769.23004,"end":769.73004,"sentiment":"neutral","sentiment_score":0.0192171111702919},{"text":"Mhmm.","start":770.35004,"end":770.85004,"sentiment":"neutral","sentiment_score":0.004446526989340782},{"text":"Yeah.","start":776.27,"end":776.75,"sentiment":"neutral","sentiment_score":-0.013190539553761482},{"text":"Or just or check your email if ever I will update via email instead of calling.","start":776.75,"end":787.685,"sentiment":"neutral","sentiment_score":-0.0012615088489837945}],"sentiment":"neutral","sentiment_score":0.0004599354695528746,"num_words":20,"start":763.485,"end":787.685},{"sentences":[{"text":"Okay.","start":787.825,"end":788.325,"sentiment":"neutral","sentiment_score":0.03964298591017723},{"text":"Mhmm.","start":789.025,"end":789.525,"sentiment":"neutral","sentiment_score":0.03738721087574959},{"text":"Okay then.","start":790.065,"end":790.965,"sentiment":"neutral","sentiment_score":0.10311315581202507},{"text":"Okay.","start":791.66504,"end":792.065,"sentiment":"neutral","sentiment_score":0.2899866998195648},{"text":"Thank you for your cooperation.","start":792.065,"end":793.445,"sentiment":"positive","sentiment_score":0.5969514846801758}],"sentiment":"positive","sentiment_score":0.3558000631630421,"num_words":10,"start":787.825,"end":793.445},{"sentences":[{"text":"And bye.","start":794.269,"end":795.009,"sentiment":"neutral","sentiment_score":0.32049329578876495}],"sentiment":"neutral","sentiment_score":0.32049329578876495,"num_words":2,"start":794.269,"end":795.009}]}}]},{"alternatives":[{"transcript":"Hi. Good evening. Yes, ma'am. Yes. Yes, ma'am. Yes. Krishna with you. What should we do? New credential. Which means at the lap At the laptop which we were trying, is it the same thing? What? What? One second, ma'am. One second. I'm just typing in that address. Yes, ma'am. Okay. I will have a look. One second. Hold on. I'm just going to that website. But my my my Wi Fi should be changed. Right? It should be that five g, you know, you said or 2.4 g. Wait a minute. Yeah. Yeah. Yeah. Because I'm not on that one second. Yeah. I got that username and password page. Go to your email. One second. Not yet received, ma'am, your new username and password. Have you sent it already? Wait. Wait. On the way. Oh, it's come. 1919. Where it is? 1905. Okay. Got it. Wow. Something happened good. Some some it went through. Yes. Where to find it, ma'am? In settings, there's a tab called settings. There is a tab called settings. Is that the one? Yeah. In this yeah. There is a tab called settings in which there is username, password. What are you looking for, ma'am? WAN access type PPPOE, it says. PPPOE. And then there is yes. There is. Do you to to you? I will send you by email. Okay. Yeah. Yeah. Correct. That's correct. That's correct. Mhmm. Correct. Yeah. No. It's 123010053. There is no add there. There is zero. Mhmm. Okay. Yeah. Exactly. This is what I have here. I will send it to you. No problem. One second. One second, ma'am. One second. No. Okay. There is no Internet. I need to connect to my normal Internet to send it to you. Oh, this is crazy. Now do I do it otherwise? Wait a second. Wait a second. Maybe I can do it like this. Wait a second. Wait a second, ma'am. Wait a second. Yeah. Tell me. I'll do it. No. No. I'm I'm doing it right away. Let me I should let me let me try. Let me try. Let me try. Send. It shows sent, ma'am. Please check your email. It should be coming in a few minute also. Okay, ma'am. But my request again, you're calling me on this number. Please do not call me on this number. It will not be with me tomorrow. So please delete this number from your system completely after you talk to me and call me on the other number. Because if you call me on this number, I will not answer and the whole day will be lost, you know, tomorrow. So please don't call me on this number. Call me on the other number. Yeah. Yeah. Exactly, ma'am. Because then for once and for all, we have the other number and then, you know, it's easy then. Okay. Okay. Okay. I'll keep it on like this the whole day. So so if somebody will call tomorrow, so I'll just leave it overnight like this only. You mean to say I should leave it like this with the power on. Okay. Okay. Okay, ma'am. Great. Okay. I hope so. I hope so. I hope so. Yeah. Tomorrow morning. No, ma'am. Approximately what time, ma'am, would you call? Yeah, ma'am. Actually, I have work some tomorrow at 10:00. I will leave. Is it possible you call me before between nine and 09:45, let's say, in as soon as you come? Okay. Okay, ma'am. Okay. So I will be out of home, but I I will keep the router, this one on, the modem, and then then then I will wait for your call. No? Whatever you advise me, we will accordingly do it. No? Alright. Okay. Alright. Alright. That's all. Okay, madam. Okay. Alright. Okay. Thank you. Thank you very much. Thank you. Thank you. Thank you for your cooperation. Bye. Bye. 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Good evening. Yes, ma'am. Yes. Yes, ma'am.\n\nYes. Krishna with you. What should we do? New credential. Which means at the lap At the laptop which we were trying, is it the same thing?\n\nWhat? What? One second, ma'am. One second. I'm just typing in that address.\n\nYes, ma'am. Okay. I will have a look. One second. Hold on.\n\nI'm just going to that website. But my my my Wi Fi should be changed. Right? It should be that five g, you know, you said or 2.4 g. Wait a minute.\n\nYeah. Yeah. Yeah. Because I'm not on that one second. Yeah.\n\nI got that username and password page. Go to your email. One second. Not yet received, ma'am, your new username and password. Have you sent it already?\n\nWait. Wait. On the way. Oh, it's come. 1919.\n\nWhere it is? 1905. Okay. Got it. Wow.\n\nSomething happened good. Some some it went through. Yes. Where to find it, ma'am? In settings, there's a tab called settings.\n\nThere is a tab called settings. Is that the one? Yeah. In this yeah. There is a tab called settings in which there is username, password.\n\nWhat are you looking for, ma'am? WAN access type PPPOE, it says. PPPOE. And then there is yes. There is.\n\nDo you to to you? I will send you by email. Okay. Yeah. Yeah.\n\nCorrect. That's correct. That's correct. Mhmm. Correct.\n\nYeah. No. It's 123010053. There is no add there. There is zero.\n\nMhmm. Okay. Yeah. Exactly. This is what I have here.\n\nI will send it to you. No problem. One second. One second, ma'am. One second.\n\nNo. Okay. There is no Internet. I need to connect to my normal Internet to send it to you. Oh, this is crazy.\n\nNow do I do it otherwise? Wait a second. Wait a second. Maybe I can do it like this. Wait a second.\n\nWait a second, ma'am. Wait a second. Yeah. Tell me. I'll do it.\n\nNo. No. I'm I'm doing it right away. Let me I should let me let me try. Let me try.\n\nLet me try. Send. It shows sent, ma'am. Please check your email. It should be coming in a few minute also.\n\nOkay, ma'am. But my request again, you're calling me on this number. Please do not call me on this number. It will not be with me tomorrow. So please delete this number from your system completely after you talk to me and call me on the other number.\n\nBecause if you call me on this number, I will not answer and the whole day will be lost, you know, tomorrow. So please don't call me on this number. Call me on the other number. Yeah. Yeah.\n\nExactly, ma'am. Because then for once and for all, we have the other number and then, you know, it's easy then. Okay. Okay. Okay.\n\nI'll keep it on like this the whole day. So so if somebody will call tomorrow, so I'll just leave it overnight like this only. You mean to say I should leave it like this with the power on. Okay. Okay.\n\nOkay, ma'am. Great. Okay. I hope so. I hope so.\n\nI hope so. Yeah. Tomorrow morning. No, ma'am. Approximately what time, ma'am, would you call?\n\nYeah, ma'am. Actually, I have work some tomorrow at 10:00. I will leave. Is it possible you call me before between nine and 09:45, let's say, in as soon as you come? Okay.\n\nOkay, ma'am. Okay. So I will be out of home, but I I will keep the router, this one on, the modem, and then then then I will wait for your call. No? Whatever you advise me, we will accordingly do it.\n\nNo? Alright. Okay. Alright. Alright.\n\nThat's all. Okay, madam. Okay. Alright. Okay.\n\nThank you. Thank you very much. Thank you. Thank you. Thank you for your cooperation.\n\nBye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.2911456823348999},{"text":"Good evening.","start":2.6399999,"end":3.3,"sentiment":"positive","sentiment_score":0.4216771423816681},{"text":"Yes, ma'am.","start":9.36,"end":10.099999,"sentiment":"neutral","sentiment_score":0.11864003166556358},{"text":"Yes.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.08553624153137207},{"text":"Yes, ma'am.","start":11.12,"end":11.679999,"sentiment":"neutral","sentiment_score":0.12358652055263519}],"sentiment":"neutral","sentiment_score":0.2130611641332507,"num_words":8,"start":2.3999999,"end":11.679999},{"sentences":[{"text":"Yes.","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.1309918314218521},{"text":"Krishna with you.","start":12.16,"end":13.46,"sentiment":"neutral","sentiment_score":0.1324763223528862},{"text":"What should we do?","start":26.814999,"end":27.93,"sentiment":"neutral","sentiment_score":-0.014218347147107124},{"text":"New credential.","start":29.69,"end":30.51,"sentiment":"neutral","sentiment_score":-0.004948234185576439},{"text":"Which means at the lap At the laptop which we were trying, is it the same thing?","start":36.81,"end":42.585,"sentiment":"neutral","sentiment_score":-0.016226291492143097}],"sentiment":"neutral","sentiment_score":0.00688162911683321,"num_words":27,"start":11.679999,"end":42.585},{"sentences":[{"text":"What?","start":43.945,"end":44.445,"sentiment":"neutral","sentiment_score":0.00796700268983841},{"text":"What?","start":44.825,"end":45.325,"sentiment":"neutral","sentiment_score":0.004552715457975864},{"text":"One second, ma'am.","start":45.864998,"end":46.905,"sentiment":"neutral","sentiment_score":0.0029385732486844063},{"text":"One second.","start":46.905,"end":47.805,"sentiment":"neutral","sentiment_score":0.008354551158845425},{"text":"I'm just typing in that 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website.","start":100.665,"end":102.045,"sentiment":"neutral","sentiment_score":0.013344217247019211},{"text":"But my my my Wi Fi should be changed.","start":109.705,"end":113.225,"sentiment":"neutral","sentiment_score":-0.004962160769436095},{"text":"Right?","start":113.225,"end":113.465,"sentiment":"neutral","sentiment_score":0.020353060215711594},{"text":"It should be that five g, you know, you said or 2.4 g.","start":113.465,"end":117.4,"sentiment":"neutral","sentiment_score":0.010316603709585391},{"text":"Wait a minute.","start":117.4,"end":118.22,"sentiment":"neutral","sentiment_score":-0.00347884992758433}],"sentiment":"neutral","sentiment_score":0.005607444225461222,"num_words":32,"start":100.665,"end":118.22},{"sentences":[{"text":"Yeah.","start":120.6,"end":120.92,"sentiment":"neutral","sentiment_score":0.0313643217086792},{"text":"Yeah.","start":120.92,"end":121.08,"sentiment":"neutral","sentiment_score":0.019471069797873497},{"text":"Yeah.","start":121.08,"end":121.32,"sentiment":"neutral","sentiment_score":-0.00114361010491848},{"text":"Because I'm not on that one second.","start":121.32,"end":123.34,"sentiment":"neutral","sentiment_score":-0.056259561862264364},{"text":"Yeah.","start":127.215004,"end":127.535,"sentiment":"neutral","sentiment_score":-0.016864296048879623}],"sentiment":"neutral","sentiment_score":-0.03281722251664509,"num_words":11,"start":120.6,"end":127.535},{"sentences":[{"text":"I got that username and password page.","start":127.535,"end":130.115,"sentiment":"neutral","sentiment_score":0.00017454688038144792},{"text":"Go to your email.","start":131.295,"end":132.335,"sentiment":"neutral","sentiment_score":-0.0033104063477367163},{"text":"One second.","start":132.335,"end":133.155,"sentiment":"neutral","sentiment_score":-0.01740263495594263},{"text":"Not yet received, ma'am, your new username and password.","start":144.83,"end":148.05,"sentiment":"neutral","sentiment_score":-0.039667357173230916},{"text":"Have you sent it already?","start":150.35,"end":151.65001,"sentiment":"neutral","sentiment_score":-0.04127667173743248}],"sentiment":"neutral","sentiment_score":-0.02260054223653343,"num_words":27,"start":127.535,"end":151.65001},{"sentences":[{"text":"Wait.","start":156.295,"end":156.775,"sentiment":"neutral","sentiment_score":-0.01627470925450325},{"text":"Wait.","start":156.775,"end":157.25499,"sentiment":"neutral","sentiment_score":-0.01414570864289999},{"text":"On the way.","start":157.25499,"end":164.245,"sentiment":"neutral","sentiment_score":-0.002217961475253105},{"text":"Oh, it's come.","start":172.45001,"end":173.25,"sentiment":"neutral","sentiment_score":-0.005258327039579551},{"text":"1919.","start":173.25,"end":174.31,"sentiment":"neutral","sentiment_score":-0.00757896201685071}],"sentiment":"neutral","sentiment_score":-0.00671424949541688,"num_words":9,"start":156.295,"end":174.31},{"sentences":[{"text":"Where it is?","start":174.93001,"end":175.91,"sentiment":"neutral","sentiment_score":-0.006346534471958876},{"text":"1905.","start":178.45001,"end":179.75,"sentiment":"neutral","sentiment_score":0.002389035653322935},{"text":"Okay.","start":182.05,"end":182.29001,"sentiment":"neutral","sentiment_score":0.02687807008624077},{"text":"Got it.","start":182.29001,"end":183.03,"sentiment":"neutral","sentiment_score":0.05336616188287735},{"text":"Wow.","start":213.38501,"end":213.865,"sentiment":"neutral","sentiment_score":0.09968580305576324}],"sentiment":"neutral","sentiment_score":0.027080703643150628,"num_words":8,"start":174.93001,"end":213.865},{"sentences":[{"text":"Something happened good.","start":213.865,"end":215.24501,"sentiment":"neutral","sentiment_score":0.128311887383461},{"text":"Some some it went through.","start":216.985,"end":219.46501,"sentiment":"neutral","sentiment_score":0.014004451408982276},{"text":"Yes.","start":219.46501,"end":219.96501,"sentiment":"neutral","sentiment_score":0.09794372320175172},{"text":"Where to find it, ma'am?","start":234.76001,"end":236.205,"sentiment":"neutral","sentiment_score":0.012334506399929524},{"text":"In settings, there's a tab called settings.","start":246.685,"end":249.105,"sentiment":"neutral","sentiment_score":-0.010122582582490785}],"sentiment":"neutral","sentiment_score":0.025891242681869438,"num_words":21,"start":213.865,"end":249.105},{"sentences":[{"text":"There is a tab called settings.","start":252.34,"end":254.36,"sentiment":"neutral","sentiment_score":-0.027524399881561596},{"text":"Is that the one?","start":255.46,"end":256.42,"sentiment":"neutral","sentiment_score":-0.02822460513561964},{"text":"Yeah.","start":256.42,"end":256.92,"sentiment":"neutral","sentiment_score":-0.008620936423540115},{"text":"In this yeah.","start":258.02,"end":262.34,"sentiment":"neutral","sentiment_score":0.0016880473122000683},{"text":"There is a tab called settings in which there is username, password.","start":262.34,"end":268.935,"sentiment":"neutral","sentiment_score":0.015827880551417668}],"sentiment":"neutral","sentiment_score":-0.0035256556808375395,"num_words":26,"start":252.34,"end":268.935},{"sentences":[{"text":"What are you looking for, ma'am?","start":269.155,"end":270.855,"sentiment":"neutral","sentiment_score":0.018569551563511293},{"text":"WAN access type PPPOE, it says.","start":278.51,"end":281.63,"sentiment":"neutral","sentiment_score":0.010074646212160587},{"text":"PPPOE.","start":281.63,"end":282.13,"sentiment":"neutral","sentiment_score":0.007464876398444176},{"text":"And then there is yes.","start":284.19,"end":288.67,"sentiment":"neutral","sentiment_score":0.02634010724723339},{"text":"There is.","start":288.67,"end":289.41,"sentiment":"neutral","sentiment_score":0.038940755650401115}],"sentiment":"neutral","sentiment_score":0.01944560552947223,"num_words":20,"start":269.155,"end":289.41},{"sentences":[{"text":"Do you to to you?","start":295.085,"end":297.485,"sentiment":"neutral","sentiment_score":0.011771372146904468},{"text":"I will send you by email.","start":297.485,"end":298.925,"sentiment":"neutral","sentiment_score":0.03508153433601061},{"text":"Okay.","start":298.925,"end":299.425,"sentiment":"neutral","sentiment_score":0.06167013198137283},{"text":"Yeah.","start":313.7,"end":314.2,"sentiment":"neutral","sentiment_score":0.010571636259555817},{"text":"Yeah.","start":314.98,"end":315.48,"sentiment":"neutral","sentiment_score":0.015089007094502447}],"sentiment":"neutral","sentiment_score":0.025476917291858366,"num_words":14,"start":295.085,"end":315.48},{"sentences":[{"text":"Correct.","start":316.42,"end":316.92,"sentiment":"neutral","sentiment_score":0.03853389248251915},{"text":"That's correct.","start":319.475,"end":320.29498,"sentiment":"neutral","sentiment_score":0.06035975553095341},{"text":"That's correct.","start":320.35498,"end":321.255,"sentiment":"neutral","sentiment_score":0.09906265139579772},{"text":"Mhmm.","start":328.915,"end":329.415,"sentiment":"neutral","sentiment_score":0.013634296134114264},{"text":"Correct.","start":331.155,"end":331.655,"sentiment":"neutral","sentiment_score":0.027871159836649895}],"sentiment":"neutral","sentiment_score":0.05698345175811222,"num_words":7,"start":316.42,"end":331.655},{"sentences":[{"text":"Yeah.","start":336.56998,"end":336.72998,"sentiment":"neutral","sentiment_score":0.004084882326424122},{"text":"No.","start":336.72998,"end":337.12997,"sentiment":"neutral","sentiment_score":-0.04886655509471893},{"text":"It's 123010053.","start":337.12997,"end":341.69,"sentiment":"neutral","sentiment_score":-0.034414906054735184},{"text":"There is no add there.","start":341.69,"end":343.05,"sentiment":"neutral","sentiment_score":-0.1220043107867241},{"text":"There is zero.","start":343.05,"end":343.845,"sentiment":"neutral","sentiment_score":-0.12024435897668202}],"sentiment":"neutral","sentiment_score":-0.09036384297845264,"num_words":12,"start":336.56998,"end":343.845},{"sentences":[{"text":"Mhmm.","start":359.205,"end":359.46,"sentiment":"neutral","sentiment_score":0.015597912482917309},{"text":"Okay.","start":361.13998,"end":361.63998,"sentiment":"neutral","sentiment_score":0.008131248876452446},{"text":"Yeah.","start":362.66,"end":363.16,"sentiment":"neutral","sentiment_score":0.008280018344521523},{"text":"Exactly.","start":366.66,"end":367.16,"sentiment":"neutral","sentiment_score":0.1402510404586792},{"text":"This is what I have here.","start":367.22,"end":368.84,"sentiment":"neutral","sentiment_score":0.12687077124913534}],"sentiment":"neutral","sentiment_score":0.09334848476573825,"num_words":10,"start":359.205,"end":368.84},{"sentences":[{"text":"I will send it to you.","start":391.41998,"end":392.46,"sentiment":"neutral","sentiment_score":0.08993612974882126},{"text":"No problem.","start":392.46,"end":393.19998,"sentiment":"neutral","sentiment_score":0.20949221402406693},{"text":"One second.","start":394.38,"end":395.19998,"sentiment":"neutral","sentiment_score":0.21160487830638885},{"text":"One second, ma'am.","start":395.82,"end":397.19998,"sentiment":"neutral","sentiment_score":0.09359363218148549},{"text":"One second.","start":397.25998,"end":398.0,"sentiment":"neutral","sentiment_score":-0.005188042297959328}],"sentiment":"neutral","sentiment_score":0.11014771834015846,"num_words":15,"start":391.41998,"end":398.0},{"sentences":[{"text":"No.","start":444.53003,"end":444.85,"sentiment":"neutral","sentiment_score":-0.09841923415660858},{"text":"Okay.","start":444.85,"end":445.35,"sentiment":"neutral","sentiment_score":-0.114846870303154},{"text":"There is no Internet.","start":445.73,"end":446.85,"sentiment":"neutral","sentiment_score":-0.2829087823629379},{"text":"I need to connect to my normal Internet to send it to you.","start":446.85,"end":449.81003,"sentiment":"neutral","sentiment_score":-0.15379862888501242},{"text":"Oh, this is crazy.","start":449.81003,"end":451.03003,"sentiment":"negative","sentiment_score":-0.48796626180410385}],"sentiment":"neutral","sentiment_score":-0.23026732420143875,"num_words":23,"start":444.53003,"end":451.03003},{"sentences":[{"text":"Now do I do it otherwise?","start":452.685,"end":454.14502,"sentiment":"neutral","sentiment_score":-0.31593534847100574},{"text":"Wait a second.","start":454.36502,"end":455.08502,"sentiment":"neutral","sentiment_score":-0.17661431431770325},{"text":"Wait a second.","start":455.08502,"end":455.805,"sentiment":"neutral","sentiment_score":-0.15766171117623648},{"text":"Maybe I can do it like 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try.","start":471.55,"end":472.37,"sentiment":"neutral","sentiment_score":-0.0024326623727877936},{"text":"Send.","start":502.12997,"end":502.62997,"sentiment":"neutral","sentiment_score":0.05702250450849533},{"text":"It shows sent, ma'am.","start":502.77,"end":503.97,"sentiment":"neutral","sentiment_score":0.08354951813817024},{"text":"Please check your email.","start":503.97,"end":505.16998,"sentiment":"neutral","sentiment_score":0.05180344916880131},{"text":"It should be coming in a few minute also.","start":505.16998,"end":508.62997,"sentiment":"neutral","sentiment_score":0.06924638773004214}],"sentiment":"neutral","sentiment_score":0.05782637505659035,"num_words":21,"start":471.55,"end":508.62997},{"sentences":[{"text":"Okay, ma'am.","start":629.375,"end":629.855,"sentiment":"neutral","sentiment_score":-0.12319174408912659},{"text":"But my request again, you're calling me on this number.","start":629.855,"end":632.835,"sentiment":"neutral","sentiment_score":-0.29614427536725996},{"text":"Please do not call me on this number.","start":632.93,"end":634.69,"sentiment":"negative","sentiment_score":-0.6292052790522575},{"text":"It will not be with me tomorrow.","start":634.69,"end":636.47,"sentiment":"negative","sentiment_score":-0.4958025813102722},{"text":"So please delete this number from your system completely after you talk to me and call me on the other number.","start":639.17,"end":645.045,"sentiment":"neutral","sentiment_score":-0.29975811214674086}],"sentiment":"negative","sentiment_score":-0.37514597705254954,"num_words":48,"start":629.375,"end":645.045},{"sentences":[{"text":"Because if you call me on this number, I will not answer and the whole day will be lost, you know, tomorrow.","start":647.845,"end":652.58496,"sentiment":"negative","sentiment_score":-0.5281304920261557},{"text":"So please don't call me on this number.","start":652.725,"end":654.90497,"sentiment":"neutral","sentiment_score":-0.2831910029053688},{"text":"Call me on the other number.","start":655.045,"end":656.425,"sentiment":"neutral","sentiment_score":-0.18180337299903235},{"text":"Yeah.","start":662.65,"end":663.13,"sentiment":"neutral","sentiment_score":-0.020511215552687645},{"text":"Yeah.","start":663.13,"end":663.63,"sentiment":"neutral","sentiment_score":-0.0401686355471611}],"sentiment":"negative","sentiment_score":-0.3956815509713794,"num_words":38,"start":647.845,"end":663.63},{"sentences":[{"text":"Exactly, ma'am.","start":664.33,"end":665.13,"sentiment":"neutral","sentiment_score":0.05778930336236954},{"text":"Because then for once and for all, we have the other number and then, you know, it's easy then.","start":665.13,"end":669.71,"sentiment":"neutral","sentiment_score":0.0489144782094579},{"text":"Okay.","start":675.57495,"end":676.07495,"sentiment":"neutral","sentiment_score":0.02714313566684723},{"text":"Okay.","start":681.975,"end":682.475,"sentiment":"neutral","sentiment_score":0.12797582149505615},{"text":"Okay.","start":688.05,"end":688.37,"sentiment":"neutral","sentiment_score":0.19893458485603333}],"sentiment":"neutral","sentiment_score":0.058291968113432326,"num_words":24,"start":664.33,"end":688.37},{"sentences":[{"text":"I'll keep it on like this the whole day.","start":688.37,"end":690.05,"sentiment":"neutral","sentiment_score":0.32229947215980953},{"text":"So so if somebody will call tomorrow, so I'll just leave it overnight like this only.","start":690.05,"end":694.20996,"sentiment":"neutral","sentiment_score":0.024853842915035784},{"text":"You mean to say I should leave it like this with the power on.","start":694.20996,"end":697.08997,"sentiment":"neutral","sentiment_score":0.016729619220963547},{"text":"Okay.","start":697.08997,"end":697.41,"sentiment":"neutral","sentiment_score":0.04335399344563484},{"text":"Okay.","start":697.41,"end":697.91,"sentiment":"neutral","sentiment_score":0.06173115968704224}],"sentiment":"neutral","sentiment_score":0.08872333069036646,"num_words":41,"start":688.37,"end":697.91},{"sentences":[{"text":"Okay, ma'am.","start":697.97,"end":698.79,"sentiment":"neutral","sentiment_score":0.09116443246603012},{"text":"Great.","start":708.30505,"end":708.705,"sentiment":"positive","sentiment_score":0.4989109933376312},{"text":"Okay.","start":708.705,"end":709.10504,"sentiment":"neutral","sentiment_score":0.30535888671875},{"text":"I hope so.","start":709.10504,"end":710.005,"sentiment":"neutral","sentiment_score":0.32939520478248596},{"text":"I hope so.","start":711.585,"end":712.405,"sentiment":"neutral","sentiment_score":0.15580898026625314}],"sentiment":"neutral","sentiment_score":0.24422113001346588,"num_words":10,"start":697.97,"end":712.405},{"sentences":[{"text":"I hope so.","start":712.465,"end":713.185,"sentiment":"neutral","sentiment_score":0.17086556057135263},{"text":"Yeah.","start":713.185,"end":713.685,"sentiment":"neutral","sentiment_score":0.08885979652404785},{"text":"Tomorrow morning.","start":718.07,"end":718.79004,"sentiment":"neutral","sentiment_score":0.009993753395974636},{"text":"No, ma'am.","start":718.79004,"end":719.53,"sentiment":"neutral","sentiment_score":-0.050823088735342026},{"text":"Approximately what time, ma'am, would you call?","start":719.59,"end":721.85004,"sentiment":"neutral","sentiment_score":-0.009441836936665433}],"sentiment":"neutral","sentiment_score":0.030246996600180865,"num_words":15,"start":712.465,"end":721.85004},{"sentences":[{"text":"Yeah, ma'am.","start":733.925,"end":734.565,"sentiment":"neutral","sentiment_score":0.03046851046383381},{"text":"Actually, I have work some tomorrow at 10:00.","start":734.565,"end":737.52496,"sentiment":"neutral","sentiment_score":-0.007706827716901898},{"text":"I will leave.","start":737.52496,"end":738.08496,"sentiment":"neutral","sentiment_score":-0.008323143546779951},{"text":"Is it possible you call me before between nine and 09:45, let's say, in as soon as you come?","start":738.08496,"end":744.51996,"sentiment":"neutral","sentiment_score":0.0011697068173242243},{"text":"Okay.","start":753.94,"end":754.335,"sentiment":"neutral","sentiment_score":0.011172659695148468}],"sentiment":"neutral","sentiment_score":0.00023363811443700934,"num_words":33,"start":733.925,"end":754.335},{"sentences":[{"text":"Okay, ma'am.","start":761.775,"end":762.495,"sentiment":"neutral","sentiment_score":0.030708984471857548},{"text":"Okay.","start":762.495,"end":762.815,"sentiment":"neutral","sentiment_score":0.028552033007144928},{"text":"So I will be out of home, but I I will keep the router, this one on, the modem, and then then then I will wait for your call.","start":762.815,"end":772.25,"sentiment":"neutral","sentiment_score":0.0114658926453056},{"text":"No?","start":772.25,"end":772.49005,"sentiment":"neutral","sentiment_score":-0.07081657648086548},{"text":"Whatever you advise me, we will accordingly do it.","start":772.49005,"end":775.45,"sentiment":"neutral","sentiment_score":-0.06596334154407184}],"sentiment":"neutral","sentiment_score":-0.005762041945542608,"num_words":42,"start":761.775,"end":775.45},{"sentences":[{"text":"No?","start":775.45,"end":775.95,"sentiment":"neutral","sentiment_score":-0.049310557544231415},{"text":"Alright.","start":784.925,"end":785.325,"sentiment":"neutral","sentiment_score":0.030092304572463036},{"text":"Okay.","start":785.325,"end":785.825,"sentiment":"neutral","sentiment_score":0.03819493949413299},{"text":"Alright.","start":785.96497,"end":786.46497,"sentiment":"neutral","sentiment_score":0.04071877151727677},{"text":"Alright.","start":786.605,"end":787.085,"sentiment":"neutral","sentiment_score":0.026880664750933647}],"sentiment":"neutral","sentiment_score":0.017315224558115006,"num_words":5,"start":775.45,"end":787.085},{"sentences":[{"text":"That's all.","start":787.085,"end":787.825,"sentiment":"neutral","sentiment_score":0.015909910202026367},{"text":"Okay, madam.","start":788.765,"end":789.725,"sentiment":"neutral","sentiment_score":0.04274898208677769},{"text":"Okay.","start":789.725,"end":790.045,"sentiment":"neutral","sentiment_score":0.06171116977930069},{"text":"Alright.","start":790.045,"end":790.545,"sentiment":"neutral","sentiment_score":0.0969606786966324},{"text":"Okay.","start":790.925,"end":791.325,"sentiment":"neutral","sentiment_score":0.17906728386878967}],"sentiment":"neutral","sentiment_score":0.06500813098890441,"num_words":7,"start":787.085,"end":791.325},{"sentences":[{"text":"Thank you.","start":791.325,"end":791.96497,"sentiment":"positive","sentiment_score":0.35817751288414},{"text":"Thank you very much.","start":791.96497,"end":793.005,"sentiment":"positive","sentiment_score":0.6034309938549995},{"text":"Thank you.","start":793.005,"end":793.665,"sentiment":"positive","sentiment_score":0.49899910390377045},{"text":"Thank you.","start":794.125,"end":794.765,"sentiment":"positive","sentiment_score":0.4474383443593979},{"text":"Thank you for your cooperation.","start":794.765,"end":795.985,"sentiment":"positive","sentiment_score":0.7997747302055359}],"sentiment":"positive","sentiment_score":0.601455169916153,"num_words":15,"start":791.325,"end":795.985},{"sentences":[{"text":"Bye.","start":796.205,"end":796.365,"sentiment":"positive","sentiment_score":0.49805864691734314},{"text":"Bye.","start":796.365,"end":796.62885,"sentiment":"neutral","sentiment_score":0.26874226331710815},{"text":"Bye.","start":796.7888,"end":797.2888,"sentiment":"neutral","sentiment_score":-0.08675580471754074}],"sentiment":"neutral","sentiment_score":0.22668170183897018,"num_words":3,"start":796.205,"end":797.2888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Good evening.\n\nChannel 0: Yes. Hello. Good evening. This is Maureen again from Airtel tech support. Am I speaking\n\nChannel 1: Yes, ma'am.\n\nChannel 0: with Krishna?\n\nChannel 1: Yes. Yes, ma'am. Yes. Krishna with you.\n\nChannel 0: Yeah. Yeah. So I received an update from our back end team, and I want can we try to use these credentials to log in to the router's interface, please?\n\nChannel 1: What\n\nChannel 0: Hang\n\nChannel 1: should\n\nChannel 0: on.\n\nChannel 1: we\n\nChannel 0: I'm going\n\nChannel 1: do?\n\nChannel 0: to send it to you.\n\nChannel 1: New credential.\n\nChannel 0: Can we try to yeah. At the router's interface?\n\nChannel 1: Which means\n\nChannel 0: The\n\nChannel 1: at\n\nChannel 0: one\n\nChannel 1: the\n\nChannel 0: that\n\nChannel 1: lap\n\nChannel 0: we're trying to log in?\n\nChannel 1: At the laptop which we were trying, is it the same thing?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: What? What? One second, ma'am. One second.\n\nChannel 0: Sure.\n\nChannel 1: I'm just typing in that address.\n\nChannel 0: So I sent you via email the username and password.\n\nChannel 1: Yes, ma'am. Okay. I will have a look. One second. Hold on.\n\nChannel 0: Sure.\n\nChannel 1: I'm just going to that website. But my my my Wi Fi should be changed. Right? It should be that five g, you know, you said or 2.4 g. Wait a minute.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yeah. Yeah. Yeah. Because I'm not on that one second. Yeah.\n\nI got that username and password page. Go to your email. One second. Not yet received, ma'am, your new username and password. Have you sent it already?\n\nChannel 0: Yeah. I already send it.\n\nChannel 1: Wait. Wait. On the way. Oh, it's come. 1919.\n\nWhere it is? 1905. Okay. Got it. Wow.\n\nSomething happened good. Some\n\nChannel 0: Does\n\nChannel 1: some\n\nChannel 0: it go through?\n\nChannel 1: it went through. Yes.\n\nChannel 0: Okay. That's good. Can you find the PPPoE settings? Usually, under Internet or WAN settings.\n\nChannel 1: Where to find it, ma'am?\n\nChannel 0: Usually under Internet or WAN settings.\n\nChannel 1: In settings, there's a tab called settings.\n\nChannel 0: Sorry. What is it?\n\nChannel 1: There is a tab called\n\nChannel 0: Mhmm.\n\nChannel 1: settings. Is that the\n\nChannel 0: Mhmm.\n\nChannel 1: one? Yeah. In this\n\nChannel 0: Is that the only tab?\n\nChannel 1: yeah. There is a tab called settings in which there is username, password. What are you looking for, ma'am?\n\nChannel 0: Mhmm. The PPPoE setting. It's triple PoE.\n\nChannel 1: WAN access type PPPOE, it says. PPPOE.\n\nChannel 0: Mhmm.\n\nChannel 1: And then\n\nChannel 0: Is there a username and password below\n\nChannel 1: there is\n\nChannel 0: that one?\n\nChannel 1: yes. There is.\n\nChannel 0: Can you send it via email as well?\n\nChannel 1: Do\n\nChannel 0: The\n\nChannel 1: you\n\nChannel 0: username?\n\nChannel 1: to to you? I will send you by email. Okay.\n\nChannel 0: Yeah. Or let let can you check if it match what I'm going to dictate? Okay. So for the username, it should be one zero\n\nChannel 1: Yeah.\n\nChannel 0: zero\n\nChannel 1: Yeah.\n\nChannel 0: five three\n\nChannel 1: Correct.\n\nChannel 0: @airtel.net.au. Is that\n\nChannel 1: That's\n\nChannel 0: correct?\n\nChannel 1: correct. That's correct.\n\nChannel 0: Mhmm. And for the password, it's AirA,\n\nChannel 1: Mhmm.\n\nChannel 0: small I r one\n\nChannel 1: Correct.\n\nChannel 0: 23@1005three.\n\nChannel 1: Yeah. No. It's 123010053. There is no add there. There is zero.\n\nChannel 0: Mhmm. Okay. I think that's the reason. Should be matched with Sonar system. So for the password, it's AirA,\n\nChannel 1: Mhmm.\n\nChannel 0: SmallIR\n\nChannel 1: Okay.\n\nChannel 0: 123\n\nChannel 1: Yeah.\n\nChannel 0: 010053.\n\nChannel 1: Exactly. This is what I have here.\n\nChannel 0: Mhmm. Okay. Okay. Hang on. Let me just check it on our end.\n\nIs it okay if you send me a screenshot of that one as well? The username and password?\n\nChannel 1: I will send it to you. No problem.\n\nChannel 0: Okay.\n\nChannel 1: One second.\n\nChannel 0: Thank you.\n\nChannel 1: One second, ma'am. One second. No. Okay. There is no Internet.\n\nI need to connect to my normal Internet to send it to you. Oh, this is crazy. Now do I do it otherwise? Wait a second. Wait a second.\n\nMaybe I can do it like this. Wait\n\nChannel 0: Or\n\nChannel 1: a second.\n\nChannel 0: mhmm. Or\n\nChannel 1: Wait a\n\nChannel 0: mhmm.\n\nChannel 1: second,\n\nChannel 0: Or\n\nChannel 1: ma'am. Wait a second. Yeah. Tell\n\nChannel 0: yeah.\n\nChannel 1: me.\n\nChannel 0: Yeah.\n\nChannel 1: I'll\n\nChannel 0: Or\n\nChannel 1: do it.\n\nChannel 0: it's okay, Ethan. You just take a picture of it.\n\nChannel 1: No. No. I'm I'm doing it right away. Let\n\nChannel 0: To\n\nChannel 1: me\n\nChannel 0: your\n\nChannel 1: I\n\nChannel 0: phone.\n\nChannel 1: should let me let\n\nChannel 0: Okay.\n\nChannel 1: me try. Let me try. Let me try.\n\nChannel 0: Sure.\n\nChannel 1: Send. It shows sent, ma'am. Please check your email. It should be coming in a few minute also.\n\nChannel 0: Yes. Okay. I'll check it. Okay. I received the picture.\n\nSo what I'm going to do now is report the report this to the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think. Because since the router is correctly configured, there's no fault on their end. So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system. You can still cannot establish a connection. So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by tomorrow.\n\nIs that okay?\n\nChannel 1: Okay, ma'am. But my request again, you're calling me on this number. Please do not call me on this number. It will not be with me tomorrow.\n\nChannel 0: Yeah. Mhmm. Okay. Sure.\n\nChannel 1: So\n\nChannel 0: Sorry.\n\nChannel 1: please delete this number from\n\nChannel 0: I\n\nChannel 1: your system completely after you talk to me and call me\n\nChannel 0: mhmm.\n\nChannel 1: on the other number.\n\nChannel 0: Okay. Sure. This\n\nChannel 1: Because\n\nChannel 0: is noted.\n\nChannel 1: if you call me on this number, I will not answer and the whole day will be lost, you know, tomorrow. So please don't call me\n\nChannel 0: Okay.\n\nChannel 1: on this number. Call me on the other number.\n\nChannel 0: Mhmm. Okay. Sure. I'll I'll delete this number on our system and just\n\nChannel 1: Yeah.\n\nChannel 0: save\n\nChannel 1: Yeah.\n\nChannel 0: the other one. Mhmm.\n\nChannel 1: Exactly, ma'am. Because then for once and\n\nChannel 0: Mhmm.\n\nChannel 1: for all, we have the other number and then, you know, it's easy then.\n\nChannel 0: Yeah. Okay. Then I'll update you about the network team\n\nChannel 1: Okay.\n\nChannel 0: once I receive an update from them. Just keep the router turned on.\n\nChannel 1: Okay.\n\nChannel 0: Do not turn it off until we have successfully resolved the issue.\n\nChannel 1: Okay. I'll keep it on like this the whole day.\n\nChannel 0: Mhmm.\n\nChannel 1: So so if somebody will call\n\nChannel 0: Yeah.\n\nChannel 1: tomorrow, so\n\nChannel 0: Mhmm.\n\nChannel 1: I'll just leave it overnight like this only. You mean to say I should leave it like\n\nChannel 0: Yeah.\n\nChannel 1: this with the power on. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Okay,\n\nChannel 0: It\n\nChannel 1: ma'am.\n\nChannel 0: will just once the network team resolved the issue, it will just automatically have an Internet connection.\n\nChannel 1: Great. Okay. I\n\nChannel 0: Do\n\nChannel 1: hope so.\n\nChannel 0: yeah. Mhmm.\n\nChannel 1: I hope so. I\n\nChannel 0: Yes.\n\nChannel 1: hope so. Yeah.\n\nChannel 0: Okay. I'll give you a callback then tomorrow.\n\nChannel 1: Tomorrow morning. No, ma'am. Approximately\n\nChannel 0: Mhmm.\n\nChannel 1: what time, ma'am,\n\nChannel 0: Yeah.\n\nChannel 1: would you call?\n\nChannel 0: Our office hour is 9AM to 6PM, so probably I'll give you a call by morning before lunch.\n\nChannel 1: Yeah, ma'am. Actually, I have work some tomorrow at 10:00. I will leave. Is it possible you call me before between nine and 09:45, let's say,\n\nChannel 0: Okay.\n\nChannel 1: in as soon as you come?\n\nChannel 0: Yeah. Actually, once the issues has been resolved, I'll just update you if\n\nChannel 1: Okay.\n\nChannel 0: there's your services online. But if there's still a problem, I'll email you instead.\n\nChannel 1: Okay, ma'am. Okay. So I will be\n\nChannel 0: Mhmm.\n\nChannel 1: out of home, but I I will keep the router, this one on, the modem,\n\nChannel 0: Yeah.\n\nChannel 1: and then then\n\nChannel 0: Mhmm.\n\nChannel 1: then I will wait for your call. No? Whatever you advise me, we will accordingly do it. No?\n\nChannel 0: Yeah. Or just or check your email if ever I will update via email\n\nChannel 1: Alright. Okay. Alright. Alright.\n\nChannel 0: instead of\n\nChannel 1: That's\n\nChannel 0: calling.\n\nChannel 1: all.\n\nChannel 0: Okay.\n\nChannel 1: Okay,\n\nChannel 0: Mhmm.\n\nChannel 1: madam. Okay. Alright.\n\nChannel 0: Okay then.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you\n\nChannel 0: you\n\nChannel 1: very\n\nChannel 0: for\n\nChannel 1: much.\n\nChannel 0: your cooperation.\n\nChannel 1: Thank you. Thank\n\nChannel 0: And\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Thank you for your cooperation. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.2911456823348999},{"text":"Good evening.","start":2.6399999,"end":3.3,"sentiment":"positive","sentiment_score":0.4216771423816681}],"sentiment":"positive","sentiment_score":0.37816665569941205,"channel":1,"num_words":3,"start":2.3999999,"end":3.3},{"sentences":[{"text":"Yes.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.28797170519828796},{"text":"Hello.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.27698764204978943},{"text":"Good evening.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.3483006954193115},{"text":"This is Maureen again from Airtel tech support.","start":6.08,"end":8.82,"sentiment":"neutral","sentiment_score":0.1728763747960329},{"text":"Am I speaking","start":8.96,"end":9.679999,"sentiment":"neutral","sentiment_score":0.06215088069438934}],"sentiment":"neutral","sentiment_score":0.18873495856920877,"channel":0,"num_words":15,"start":4.56,"end":9.679999},{"sentences":[{"text":"Yes, ma'am.","start":9.36,"end":10.099999,"sentiment":"neutral","sentiment_score":0.11864003166556358}],"sentiment":"neutral","sentiment_score":0.11864003166556358,"channel":1,"num_words":2,"start":9.36,"end":10.099999},{"sentences":[{"text":"with Krishna?","start":9.679999,"end":10.34,"sentiment":"neutral","sentiment_score":0.06053936295211315}],"sentiment":"neutral","sentiment_score":0.06053936295211315,"channel":0,"num_words":2,"start":9.679999,"end":10.34},{"sentences":[{"text":"Yes.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.08553624153137207},{"text":"Yes, ma'am.","start":11.12,"end":11.679999,"sentiment":"neutral","sentiment_score":0.12358652055263519},{"text":"Yes.","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.1309918314218521},{"text":"Krishna with you.","start":12.16,"end":13.46,"sentiment":"neutral","sentiment_score":0.1324763223528862}],"sentiment":"neutral","sentiment_score":0.12301858301673617,"channel":1,"num_words":7,"start":10.719999,"end":13.46},{"sentences":[{"text":"Yeah.","start":13.275,"end":13.775,"sentiment":"neutral","sentiment_score":0.08407808095216751},{"text":"Yeah.","start":14.555,"end":14.875,"sentiment":"neutral","sentiment_score":0.062435273081064224},{"text":"So I received an update from our back end team, and I want can we try to use these credentials to log in to the router's interface, please?","start":14.875,"end":25.71,"sentiment":"neutral","sentiment_score":0.04140173557347485}],"sentiment":"neutral","sentiment_score":0.04352539833635092,"channel":0,"num_words":30,"start":13.275,"end":25.71},{"sentences":[{"text":"What","start":26.814999,"end":27.134998,"sentiment":"neutral","sentiment_score":-0.012505818158388138}],"sentiment":"neutral","sentiment_score":-0.012505818158388138,"channel":1,"num_words":1,"start":26.814999,"end":27.134998},{"sentences":[{"text":"Hang","start":26.91,"end":27.15,"sentiment":"neutral","sentiment_score":-0.017200447618961334}],"sentiment":"neutral","sentiment_score":-0.017200447618961334,"channel":0,"num_words":1,"start":26.91,"end":27.15},{"sentences":[{"text":"should","start":27.134998,"end":27.375,"sentiment":"neutral","sentiment_score":-0.015854008495807648}],"sentiment":"neutral","sentiment_score":-0.015854008495807648,"channel":1,"num_words":1,"start":27.134998,"end":27.375},{"sentences":[{"text":"on.","start":27.15,"end":27.39,"sentiment":"neutral","sentiment_score":-0.016588252037763596}],"sentiment":"neutral","sentiment_score":-0.016588252037763596,"channel":0,"num_words":1,"start":27.15,"end":27.39},{"sentences":[{"text":"we","start":27.375,"end":27.615,"sentiment":"neutral","sentiment_score":-0.018550613895058632}],"sentiment":"neutral","sentiment_score":-0.018550613895058632,"channel":1,"num_words":1,"start":27.375,"end":27.615},{"sentences":[{"text":"I'm 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the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think.","start":587.255,"end":600.78,"sentiment":"neutral","sentiment_score":-0.04275899790227413},{"text":"Because since the router is correctly configured, there's no fault on their end.","start":600.78,"end":606.56,"sentiment":"neutral","sentiment_score":-0.09124012348743585},{"text":"So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system.","start":607.02,"end":616.97504,"sentiment":"neutral","sentiment_score":-0.2252434572825829},{"text":"You can still cannot establish a connection.","start":617.195,"end":619.53503,"sentiment":"negative","sentiment_score":-0.35636840973581585},{"text":"So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by 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The agents apologize and promise to report the issue to the network team, and provide a solution by the next day. The customers are instructed to turn off their modem and keep their router on until the issue is resolved. The agents offer to call back if the customers call before lunch."},"intents":{"segments":[{"text":"So I received an update from our back end team, and I want can we try to use these credentials to log in to the router's interface, please? What Hang should on.","start_word":31,"end_word":62,"intents":[{"intent":"Update router's interface","confidence_score":0.0058051893}]},{"text":"New credential.","start_word":72,"end_word":73,"intents":[{"intent":"Send new credential","confidence_score":0.5470226}]},{"text":"I'm just going to that website. But my my my Wi Fi should be changed. Right?","start_word":148,"end_word":163,"intents":[{"intent":"Change router settings","confidence_score":0.0013145463}]},{"text":"Can you send it via email as well? Do The you username?","start_word":363,"end_word":374,"intents":[{"intent":"Send info via email","confidence_score":0.000026996622}]},{"text":"So what I'm going to do now is report the report this to the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think. Because since the router is correctly configured, there's no fault on their end. So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system.","start_word":663,"end_word":739,"intents":[{"intent":"Report network fault","confidence_score":0.38208935}]},{"text":"So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by tomorrow. Is that okay?","start_word":747,"end_word":769,"intents":[{"intent":"Log fault","confidence_score":0.674994}]},{"text":"But my request again, you're calling me on this number. Please do not call me on this number. It will not be with me tomorrow.","start_word":772,"end_word":796,"intents":[{"intent":"Disconnect call","confidence_score":0.00026361525}]},{"text":"Our office hour is 9AM to 6PM, so probably I'll give you a call by morning before lunch.","start_word":1050,"end_word":1067,"intents":[{"intent":"Schedule call","confidence_score":0.32165262}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2911456823348999},{"text":"Good evening.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.40707430243492126},{"text":"Yes. Hello. Good evening. This is Maureen again from Airtel tech support. Am I speaking Yes, ma'am. with Krishna? Yes. Yes, ma'am. Yes. Krishna with you. Yeah. Yeah. So I received an update from our back end team, and I want can we try to use these credentials to log in to the router's interface, please? What Hang should on. we I'm going do? to send it to you. New credential. Can we try to yeah. At the router's interface? Which means The at one the that lap we're trying to log in? At the laptop which we were trying, is it the same thing? Yeah. That's correct. What? What? One second, ma'am. One second. Sure. I'm just typing in that address. So I sent you via email the username and password. Yes, ma'am. Okay. I will have a look. One second. Hold on. Sure. I'm just going to that website. But my my my Wi Fi should be changed. Right? It should be that five g, you know, you said or 2.4 g. Wait a minute. Yeah. That's correct. Yeah. Yeah. Yeah. Because I'm not on that one second. Yeah. I got that username and password page. Go to your email. One second. Not yet received, ma'am, your new username and password. Have you sent it already? Yeah. I already send it. Wait. Wait. On the way. Oh, it's come. 1919. Where it is? 1905. Okay. Got it. Wow. Something happened good. Some Does some it go through? it went through. Yes. Okay. That's good. Can you find the PPPoE settings? Usually, under Internet or WAN settings. Where to find it, ma'am? Usually under Internet or WAN settings. In settings, there's a tab called settings. Sorry. What is it? There is a tab called Mhmm. settings. Is that the Mhmm. one? Yeah. In this Is that the only tab? yeah. There is a tab called settings in which there is username, password. What are you looking for, ma'am? Mhmm. The PPPoE setting. It's triple PoE. WAN access type PPPOE, it says. PPPOE. Mhmm. And then Is there a username and password below there is that one? yes. There is. Can you send it via email as well? Do The you username? to to you? I will send you by email. Okay. Yeah. Or let let can you check if it match what I'm going to dictate? Okay. So for the username, it should be one zero Yeah. zero Yeah. five three Correct. @airtel.net.au. Is that That's correct? correct. That's correct. Mhmm. And for the password, it's AirA, Mhmm. small I r one Correct. 23@1005three. Yeah. No. It's 123010053. There is no add there. There is zero. Mhmm. Okay. I think that's the reason. Should be matched with Sonar system. So for the password, it's AirA, Mhmm. SmallIR Okay. 123 Yeah. 010053. Exactly. This is what I have here. Mhmm. Okay. Okay. Hang on. Let me just check it on our end. Is it okay if you send me a screenshot of that one as well? The username and password? I will send it to you. No problem. Okay. One second.","start_word":3,"end_word":523,"sentiment":"neutral","sentiment_score":0.029996580982334094},{"text":"Thank you.","start_word":524,"end_word":525,"sentiment":"positive","sentiment_score":0.3914812505245209},{"text":"One second, ma'am. One second. No. Okay. There is no Internet. I need to connect to my normal Internet to send it to you.","start_word":526,"end_word":549,"sentiment":"neutral","sentiment_score":-0.0997692495584488},{"text":"Oh, this is crazy.","start_word":550,"end_word":553,"sentiment":"negative","sentiment_score":-0.46425899863243103},{"text":"Now do I do it otherwise? Wait a second. Wait a second. Maybe I can do it like this. Wait Or a second. mhmm. Or Wait a mhmm. second, Or ma'am. Wait a second. Yeah. Tell yeah. me. Yeah. I'll Or do it. it's okay, Ethan. You just take a picture of it. No.","start_word":554,"end_word":607,"sentiment":"neutral","sentiment_score":-0.0589898605313566},{"text":"No. I'm I'm doing it right away.","start_word":608,"end_word":614,"sentiment":"negative","sentiment_score":-0.35375916957855225},{"text":"Let To me your I phone. should let me let Okay. me try. Let me try. Let me try. Sure. Send. It shows sent, ma'am. Please check your email. It should be coming in a few minute also. Yes. Okay. I'll check it. Okay. I received the picture. So what I'm going to do now is report the report this to the escalate the issue to the network team because I think the problem is that the network side, there there should do a port swap, I think. Because since the router is correctly configured, there's no fault on their end. So this I I think this might be a network fault that even though the credentials is correct, it match what's on our system.","start_word":615,"end_word":739,"sentiment":"neutral","sentiment_score":-0.04655085876584053},{"text":"You can still cannot establish a connection.","start_word":740,"end_word":746,"sentiment":"negative","sentiment_score":-0.35937896370887756},{"text":"So I'm logging I'm logging I'll I will log a fault on this one, then I'll update you by tomorrow. Is that okay? Okay, ma'am. But my request again, you're calling me on this number.","start_word":747,"end_word":781,"sentiment":"neutral","sentiment_score":-0.1508466750383377},{"text":"Please do not call me on this number. It will not be with me tomorrow.","start_word":782,"end_word":796,"sentiment":"negative","sentiment_score":-0.5692137479782104},{"text":"Yeah. Mhmm. Okay. Sure. So Sorry. please delete this number from I your system completely after you talk to me and call me mhmm. on the other number. Okay. Sure. This Because is noted.","start_word":797,"end_word":830,"sentiment":"neutral","sentiment_score":-0.21848976612091064},{"text":"if you call me on this number, I will not answer and the whole day will be lost, you know, tomorrow.","start_word":831,"end_word":851,"sentiment":"negative","sentiment_score":-0.5335178971290588},{"text":"So please don't call Okay. me on this number. Call me on the other number. Mhmm. Okay. Sure. I'll I'll delete this number on our system and just Yeah. save Yeah. the other one. Mhmm. Exactly, ma'am. Because then for once and Mhmm. for all, we have the other number and then, you know, it's easy then. Yeah. Okay. Then I'll update you about the network team Okay. once I receive an update from them. Just keep the router turned on. Okay. Do not turn it off until we have successfully resolved the issue. Okay. I'll keep it on like this the whole day. Mhmm. So so if somebody will Yeah. call tomorrow, so Mhmm. I'll just leave it overnight like this only. You mean to say I should leave it like Yeah. this with the power on. Okay. Mhmm. Okay. Okay, It ma'am. will just once the network team resolved the issue, it will just automatically have an Internet connection.","start_word":852,"end_word":1012,"sentiment":"neutral","sentiment_score":0.033522878235541516},{"text":"Great.","start_word":1013,"end_word":1013,"sentiment":"positive","sentiment_score":0.4989109933376312},{"text":"Okay. I Do hope so. yeah. Mhmm. I hope so. I Yes. hope so. Yeah. Okay. I'll give you a callback then tomorrow. Tomorrow morning. No, ma'am. Approximately Mhmm. what time, ma'am, Yeah. would you call? Our office hour is 9AM to 6PM, so probably I'll give you a call by morning before lunch. Yeah, ma'am. Actually, I have work some tomorrow at 10:00. I will leave. Is it possible you call me before between nine and 09:45, let's say, Okay. in as soon as you come? Yeah. Actually, once the issues has been resolved, I'll just update you if Okay. there's your services online. But if there's still a problem, I'll email you instead. Okay, ma'am. Okay. So I will be Mhmm. out of home, but I I will keep the router, this one on, the modem, Yeah. and then then Mhmm. then I will wait for your call. No? Whatever you advise me, we will accordingly do it. No? Yeah. Or just or check your email if ever I will update via email Alright. Okay. Alright. Alright. instead of That's calling. all. Okay. Okay, Mhmm. madam. Okay. Alright. Okay then. Okay.","start_word":1014,"end_word":1206,"sentiment":"neutral","sentiment_score":0.02266566827893257},{"text":"Thank you.","start_word":1207,"end_word":1208,"sentiment":"positive","sentiment_score":0.34886908531188965},{"text":"Okay.","start_word":1209,"end_word":1209,"sentiment":"neutral","sentiment_score":0.2899866998195648},{"text":"Thank Thank you you very for much. your cooperation. Thank you. Thank And you.","start_word":1210,"end_word":1223,"sentiment":"positive","sentiment_score":0.5496187806129456},{"text":"bye.","start_word":1224,"end_word":1224,"sentiment":"neutral","sentiment_score":0.2727382779121399},{"text":"Thank you for your cooperation. Bye.","start_word":1225,"end_word":1230,"sentiment":"positive","sentiment_score":0.6919037103652954},{"text":"Bye. Bye.","start_word":1231,"end_word":1232,"sentiment":"neutral","sentiment_score":0.2334054708480835}],"average":{"sentiment":"neutral","sentiment_score":-0.003854004803706659}}}}