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The is it connected to the block box on your wall mounted on your wall? How about the router? May I know where it is connected? On what port? Is it on the WAN port? Mhmm. Mhmm. Okay. Can we try to connect it to the last port, the fourth one, isn't it? Yeah. The last four is Mhmm. Okay. I'll check. Mhmm. Yeah. That's correct. Because our provisioning team already configured it, so that should be working when you plug it in. But let's check why it's not connecting. Mhmm. Mhmm. Okay. Is it okay if I request a picture of the router by at my email for me to forward this to the provisioning team? Yeah. So hang on. Let me just send you a email. I'm going to send you an email then just reply to that email with the pictures. Is that okay? Yeah. Okay. Then I'll send you the email, then we'll review the picture once received. I'm the one who will send you the email. Let me just check, yeah, if I have your email on there correct here. Your email is harrowjazz721@hotmail.com. Jarrow. Okay. Okay. Then I'll send an email message this email shortly. There you go. So that I can send it to the provisioning team, the one that configure router on where we will going to log in the cable. Yeah. Mhmm. The yes. I think the problem is we the cables are not properly plugged in because we were advised that it should be at the last port to the right, but still not working. Yeah. There is. Mhmm. Okay. Where did you put it in right now? So that means the it is properly plugged in? Mhmm. Yeah. But still not working. Yeah. So I'm going to send the picture that you'll send me on my back end team for their check. Okay. Then I'll just wait for the picture, then I'll get back to you. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Mhmm. Yeah. The new block box on your mhmm.\n\nThe is it connected to the block box on your wall mounted on your wall? How about the router? May I know where it is connected? On what port? Is it on the WAN port?\n\nMhmm. Mhmm. Okay. Can we try to connect it to the last port, the fourth one, isn't it? Yeah.\n\nThe last four is Mhmm. Okay. I'll check. Mhmm. Yeah.\n\nThat's correct. Because our provisioning team already configured it, so that should be working when you plug it in. But let's check why it's not connecting. Mhmm. Mhmm.\n\nOkay. Is it okay if I request a picture of the router by at my email for me to forward this to the provisioning team? Yeah. So hang on. Let me just send you a email.\n\nI'm going to send you an email then just reply to that email with the pictures. Is that okay? Yeah. Okay. Then I'll send you the email, then we'll review the picture once received.\n\nI'm the one who will send you the email. Let me just check, yeah, if I have your email on there correct here. Your email is harrowjazz721@hotmail.com. Jarrow. Okay.\n\nOkay. Then I'll send an email message this email shortly. There you go. So that I can send it to the provisioning team, the one that configure router on where we will going to log in the cable. Yeah.\n\nMhmm. The yes. I think the problem is we the cables are not properly plugged in because we were advised that it should be at the last port to the right, but still not working. Yeah. There is.\n\nMhmm. Okay. Where did you put it in right now? So that means the it is properly plugged in? Mhmm.\n\nYeah. But still not working. Yeah. So I'm going to send the picture that you'll send me on my back end team for their check. Okay.\n\nThen I'll just wait for the picture, then I'll get back to you. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.20919644832611084},{"text":"Good afternoon.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4203662723302841},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.98,"sentiment":"positive","sentiment_score":0.42324925320489065},{"text":"How can I assist you 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I just received my modem because I'm activating my service, but it's not working. It says that I have to connect my modem to the port one directly to the fiber optic box, but it's blinking red. Yes. Yes. Well, it does she has one w a n port. This router, this standard router only has four. Because, for example, I have a older one that I I I have been using this weekend, and it was working. And mine have one extra port that is WAN. I configure the the user and the password, and it was working during the weekend. I just received the one that you you send me, but it this doesn't have. This only have one four LAN ports, and it's connected to the number one. The four one. Okay. So I I will restart it. One one second. Okay. I just connected to number four, and now it's blinking because I just turn turn it off and turn it on. But, yes, it's it's really weird because with with my router, it was working properly. But when I receive it, it it it is not working, so it's weird. And when I opened the config the the the setting of this new modem, it already had the the settings already pre preconfig. So Yeah. Yeah. That that that is why it's weird because mine was working perfectly, but this one is not. It's it's leaking. Okay. I can see the network. Let me try to sign in to the network. It says no Internet, and it's solid thread again. Sure. Let me Okay. Okay. Let me try. Okay. What is your email? That's correct. Okay. Let me try to refresh my email. Yeah. So I'll reply. Reply. But I can see here the configuration is is the same that I did previously. So that is why I'm not sure what is happening because the settings are the same that I use. So it's it's weird. Okay. Yes. It's the last four to the right. Yes. That is number four. Yes. He's in four right now. Yes. Uh-huh. Okay. Okay. 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I just received my modem because I'm activating my service, but it's not working. It says that I have to connect my modem to the port one directly to the fiber optic box, but it's blinking red. Yes. Yes.\n\nWell, it does she has one w a n port. This router, this standard router only has four. Because, for example, I have a older one that I I I have been using this weekend, and it was working. And mine have one extra port that is WAN. I configure the the user and the password, and it was working during the weekend.\n\nI just received the one that you you send me, but it this doesn't have. This only have one four LAN ports, and it's connected to the number one. The four one. Okay. So I I will restart it.\n\nOne one second. Okay. I just connected to number four, and now it's blinking because I just turn turn it off and turn it on. But, yes, it's it's really weird because with with my router, it was working properly. But when I receive it, it it it is not working, so it's weird.\n\nAnd when I opened the config the the the setting of this new modem, it already had the the settings already pre preconfig. So Yeah. Yeah. That that that is why it's weird because mine was working perfectly, but this one is not. It's it's leaking.\n\nOkay. I can see the network. Let me try to sign in to the network. It says no Internet, and it's solid thread again. Sure.\n\nLet me Okay. Okay. Let me try. Okay. What is your email?\n\nThat's correct. Okay. Let me try to refresh my email. Yeah. So I'll reply.\n\nReply. But I can see here the configuration is is the same that I did previously. So that is why I'm not sure what is happening because the settings are the same that I use. So it's it's weird. Okay.\n\nYes. It's the last four to the right. Yes. That is number four. Yes.\n\nHe's in four right now. Yes. Uh-huh. Okay. Okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.022705143317580223},{"text":"I just received my modem because I'm activating my service, but it's not working.","start":7.8399997,"end":16.585001,"sentiment":"neutral","sentiment_score":-0.04703755623527935},{"text":"It says that I have to connect my modem to the port one directly to the fiber optic box, but it's blinking red.","start":16.805,"end":28.38,"sentiment":"neutral","sentiment_score":-0.04868396969370382},{"text":"Yes.","start":36.86,"end":37.1,"sentiment":"neutral","sentiment_score":0.02914576232433319},{"text":"Yes.","start":37.1,"end":37.6,"sentiment":"neutral","sentiment_score":0.02593320608139038}],"sentiment":"neutral","sentiment_score":-0.04251182446314487,"num_words":40,"start":6.8799996,"end":37.6},{"sentences":[{"text":"Well, it does she has one w a n 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have.","start":80.805,"end":86.88,"sentiment":"neutral","sentiment_score":-0.00327470377087593},{"text":"This only have one four LAN ports, and it's connected to the number one.","start":88.159996,"end":95.38,"sentiment":"neutral","sentiment_score":-0.06113676620381219},{"text":"The four one.","start":104.165,"end":105.305,"sentiment":"neutral","sentiment_score":-0.013580447373290857},{"text":"Okay.","start":105.445,"end":105.945,"sentiment":"neutral","sentiment_score":0.004518837668001652},{"text":"So I I will restart it.","start":107.125,"end":110.345,"sentiment":"neutral","sentiment_score":-0.014901085446278254}],"sentiment":"neutral","sentiment_score":-0.026427289757591028,"num_words":39,"start":80.805,"end":110.345},{"sentences":[{"text":"One one second.","start":113.924995,"end":115.465,"sentiment":"neutral","sentiment_score":-0.009601051919162273},{"text":"Okay.","start":116.725,"end":117.225,"sentiment":"neutral","sentiment_score":0.00030504167079925537},{"text":"I just connected to number four, and now it's blinking because I just turn turn it off and turn it on.","start":118.38,"end":129.84,"sentiment":"neutral","sentiment_score":-0.0008352846128954774},{"text":"But, yes, it's it's really weird because with with my router, it was working properly.","start":133.605,"end":139.865,"sentiment":"neutral","sentiment_score":-0.22688759466012318},{"text":"But when I receive it, it it it is not working, so it's weird.","start":140.885,"end":146.185,"sentiment":"negative","sentiment_score":-0.38750376233032774}],"sentiment":"neutral","sentiment_score":-0.16434084599044313,"num_words":54,"start":113.924995,"end":146.185},{"sentences":[{"text":"And when I opened the config the the the setting of this new modem, it already had the the settings already pre preconfig.","start":146.78001,"end":160.0,"sentiment":"neutral","sentiment_score":-0.23754782067692798},{"text":"So Yeah.","start":160.455,"end":171.755,"sentiment":"neutral","sentiment_score":-0.04845242388546467},{"text":"Yeah.","start":174.95,"end":175.35,"sentiment":"neutral","sentiment_score":-0.15443693101406095},{"text":"That that that is why it's weird because mine was working perfectly, but this one is not.","start":175.35,"end":182.79001,"sentiment":"neutral","sentiment_score":-0.25762565171017365},{"text":"It's it's leaking.","start":182.79001,"end":183.85,"sentiment":"negative","sentiment_score":-0.5633084376653036}],"sentiment":"neutral","sentiment_score":-0.25618484883528686,"num_words":46,"start":146.78001,"end":183.85},{"sentences":[{"text":"Okay.","start":186.765,"end":187.265,"sentiment":"neutral","sentiment_score":-0.16954636573791504},{"text":"I can see the network.","start":188.365,"end":189.985,"sentiment":"neutral","sentiment_score":-0.08683229684829712},{"text":"Let me try to sign in to the network.","start":191.16501,"end":193.905,"sentiment":"neutral","sentiment_score":-0.047202667221426964},{"text":"It says no Internet, and it's solid thread again.","start":200.045,"end":204.93,"sentiment":"neutral","sentiment_score":-0.2702849457661311},{"text":"Sure.","start":217.16501,"end":217.66501,"sentiment":"neutral","sentiment_score":0.1354607790708542}],"sentiment":"neutral","sentiment_score":-0.13302542351186275,"num_words":25,"start":186.765,"end":217.66501},{"sentences":[{"text":"Let me Okay.","start":218.205,"end":221.02501,"sentiment":"neutral","sentiment_score":0.09923299650351207},{"text":"Okay.","start":230.94,"end":231.44,"sentiment":"neutral","sentiment_score":0.06408952176570892},{"text":"Let me try.","start":242.345,"end":243.465,"sentiment":"neutral","sentiment_score":0.041402588287989296},{"text":"Okay.","start":243.465,"end":243.965,"sentiment":"neutral","sentiment_score":0.03876487165689469},{"text":"What is your email?","start":244.66501,"end":245.88501,"sentiment":"neutral","sentiment_score":0.019561973866075277}],"sentiment":"neutral","sentiment_score":0.0502507536051174,"num_words":12,"start":218.205,"end":245.88501},{"sentences":[{"text":"That's correct.","start":267.38,"end":268.245,"sentiment":"neutral","sentiment_score":0.06509678065776825},{"text":"Okay.","start":311.6,"end":312.1,"sentiment":"neutral","sentiment_score":0.04306092858314514},{"text":"Let me try to refresh my email.","start":312.40002,"end":315.14,"sentiment":"neutral","sentiment_score":0.02970025608582156},{"text":"Yeah.","start":317.36002,"end":317.86002,"sentiment":"neutral","sentiment_score":0.04833650588989258},{"text":"So I'll reply.","start":318.48,"end":320.75,"sentiment":"neutral","sentiment_score":0.05764118582010269}],"sentiment":"neutral","sentiment_score":0.04302973898925951,"num_words":14,"start":267.38,"end":320.75},{"sentences":[{"text":"Reply.","start":322.325,"end":322.825,"sentiment":"neutral","sentiment_score":0.06509791314601898},{"text":"But I can see here the configuration is is the same that I did previously.","start":339.81,"end":345.99,"sentiment":"neutral","sentiment_score":-0.025975788508852325},{"text":"So that is why I'm not sure what is happening because the settings are the same that I use.","start":346.69,"end":356.48502,"sentiment":"neutral","sentiment_score":-0.13542669815452477},{"text":"So it's it's weird.","start":357.825,"end":359.845,"sentiment":"neutral","sentiment_score":-0.07980369310826063},{"text":"Okay.","start":379.385,"end":379.785,"sentiment":"neutral","sentiment_score":-0.025304187089204788}],"sentiment":"neutral","sentiment_score":-0.08105412847362459,"num_words":40,"start":322.325,"end":379.785},{"sentences":[{"text":"Yes.","start":379.785,"end":380.105,"sentiment":"neutral","sentiment_score":-0.0022165318951010704},{"text":"It's the last four to the right.","start":380.105,"end":382.505,"sentiment":"neutral","sentiment_score":-0.0013350407992090499},{"text":"Yes.","start":382.505,"end":383.005,"sentiment":"neutral","sentiment_score":0.017834147438406944},{"text":"That is number 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now.","start":393.12,"end":394.98,"sentiment":"neutral","sentiment_score":0.030373696610331534},{"text":"Yes.","start":400.96,"end":401.46,"sentiment":"neutral","sentiment_score":0.00515596941113472},{"text":"Uh-huh.","start":405.6,"end":406.1,"sentiment":"neutral","sentiment_score":-0.06841534376144409},{"text":"Okay.","start":415.08502,"end":415.58502,"sentiment":"neutral","sentiment_score":0.03435366973280907},{"text":"Okay.","start":422.17886,"end":422.25888,"sentiment":"neutral","sentiment_score":0.10163794457912444}],"sentiment":"neutral","sentiment_score":0.024955635890364647,"num_words":9,"start":393.12,"end":422.25888},{"sentences":[{"text":"Thank you.","start":422.25888,"end":426.43887,"sentiment":"neutral","sentiment_score":0.1419694535434246}],"sentiment":"neutral","sentiment_score":0.1419694535434246,"num_words":2,"start":422.25888,"end":426.43887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. I just received\n\nChannel 0: Mhmm.\n\nChannel 1: my modem because\n\nChannel 0: Mhmm.\n\nChannel 1: I'm activating my service, but it's\n\nChannel 0: Mhmm.\n\nChannel 1: not\n\nChannel 0: Mhmm.\n\nChannel 1: working. It says that I have to connect my modem to the port one directly to the fiber optic box, but\n\nChannel 0: Yeah. The\n\nChannel 1: it's\n\nChannel 0: new\n\nChannel 1: blinking\n\nChannel 0: block box on\n\nChannel 1: red.\n\nChannel 0: your mhmm. The is it connected to the block box on your wall mounted on your wall?\n\nChannel 1: Yes. Yes.\n\nChannel 0: How about the router? May I know where it is connected? On what port? Is it on the WAN port?\n\nChannel 1: Well, it does she has one w a n port. This router, this standard router only has four. Because, for example, I have a older one that I I I have been using this weekend, and it was working. And mine have one extra port that is WAN.\n\nChannel 0: Mhmm.\n\nChannel 1: I configure the the user and\n\nChannel 0: Mhmm.\n\nChannel 1: the password, and it was working during the weekend. I just received the one that you\n\nChannel 0: Okay.\n\nChannel 1: you send me, but it this doesn't have. This only have one four LAN ports, and it's connected to the number one.\n\nChannel 0: Can we try to connect it to the last port, the fourth one, isn't it?\n\nChannel 1: The four one. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: The last\n\nChannel 1: I\n\nChannel 0: four is\n\nChannel 1: I will restart it.\n\nChannel 0: Mhmm.\n\nChannel 1: One one second. Okay. I just connected to number four, and now it's blinking because\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: I'll\n\nChannel 1: just\n\nChannel 0: check.\n\nChannel 1: turn turn it off\n\nChannel 0: Mhmm.\n\nChannel 1: and turn it on. But, yes, it's it's really weird because with with my router, it was working properly. But when I receive it, it it it is not working, so it's weird. And when I opened the config the the the setting of this new modem, it already had the the settings already pre preconfig. So\n\nChannel 0: Yeah. That's correct. Because our provisioning team already configured it, so that should be working when you plug it in. But let's\n\nChannel 1: Yeah.\n\nChannel 0: check why it's not connecting.\n\nChannel 1: Yeah. That that that is why it's weird because\n\nChannel 0: Mhmm.\n\nChannel 1: mine was working perfectly, but this one is\n\nChannel 0: Mhmm.\n\nChannel 1: not. It's it's leaking. Okay. I can see the network. Let me try to sign in to the network.\n\nIt says no Internet, and it's solid thread again.\n\nChannel 0: Okay. Is it okay if I request a picture of the router by at my email for me to forward this to the provisioning team?\n\nChannel 1: Sure. Let\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: hang on. Let me just send you a email. I'm going to send you an email then just reply to that email with the pictures. Is that okay?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Okay. Then I'll send you the email, then we'll review the picture\n\nChannel 1: Let me try. Okay.\n\nChannel 0: once\n\nChannel 1: What is your email?\n\nChannel 0: received. I'm the one who will send you the email. Let me just check, yeah, if I have your email on there correct here. Your email is harrowjazz721@hotmail.com.\n\nChannel 1: That's correct.\n\nChannel 0: Jarrow. Okay. Okay. Then I'll send an email message this email shortly. There you go.\n\nChannel 1: Okay. Let me try to refresh my email. Yeah. So I'll reply. Reply.\n\nChannel 0: So that I can send it to the provisioning team, the one that configure router on where we will going to log in the cable.\n\nChannel 1: But I can see here the configuration is is the same that\n\nChannel 0: Yeah.\n\nChannel 1: I did previously. So that is why I'm not sure what is happening because the settings are the same that I\n\nChannel 0: Mhmm.\n\nChannel 1: use. So it's it's\n\nChannel 0: The\n\nChannel 1: weird.\n\nChannel 0: yes. I think the problem is we the cables are not properly plugged in because we were advised that it should be at the last port to the right, but still not working. Yeah.\n\nChannel 1: Okay. Yes. It's the last four to the right. Yes. That is\n\nChannel 0: There\n\nChannel 1: number\n\nChannel 0: is.\n\nChannel 1: four.\n\nChannel 0: Mhmm. Okay. Where did you put it in right now?\n\nChannel 1: Yes. He's in four right now.\n\nChannel 0: So that means the it is properly plugged in?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. Yeah. But still not working.\n\nChannel 1: Uh-huh.\n\nChannel 0: Yeah. So I'm going to send the picture that you'll send me on my back end team\n\nChannel 1: Okay.\n\nChannel 0: for their check. Okay. Then I'll just wait for the picture, then I'll get back to\n\nChannel 1: Okay. Thank\n\nChannel 0: you. Okay. Thank you. Bye for now.\n\nChannel 1: you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.20919644832611084},{"text":"Good afternoon.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4203662723302841},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.98,"sentiment":"positive","sentiment_score":0.42324925320489065},{"text":"How can I assist you today?","start":5.04,"end":6.42,"sentiment":"positive","sentiment_score":0.44638309876124066}],"sentiment":"positive","sentiment_score":0.41818577237427235,"channel":0,"num_words":16,"start":1.28,"end":6.42},{"sentences":[{"text":"Hello.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.022705143317580223},{"text":"I just 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during the weekend.","start":76.325,"end":80.345,"sentiment":"neutral","sentiment_score":0.06563099059793684},{"text":"I just received the one that you","start":80.805,"end":83.125,"sentiment":"neutral","sentiment_score":0.058443846979311535}],"sentiment":"neutral","sentiment_score":0.06248661526478827,"channel":1,"num_words":16,"start":76.325,"end":83.125},{"sentences":[{"text":"Okay.","start":83.1075,"end":83.6075,"sentiment":"neutral","sentiment_score":0.021161500364542007}],"sentiment":"neutral","sentiment_score":0.021161500364542007,"channel":0,"num_words":1,"start":83.1075,"end":83.6075},{"sentences":[{"text":"you send me, but it this doesn't have.","start":83.125,"end":86.88,"sentiment":"neutral","sentiment_score":-0.05727843567728996},{"text":"This only have one four LAN ports, and it's connected to the number 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to","start":417.585,"end":422.27887,"sentiment":"neutral","sentiment_score":0.06718104829390843}],"sentiment":"neutral","sentiment_score":0.05717424536123872,"channel":0,"num_words":16,"start":415.985,"end":422.27887},{"sentences":[{"text":"Okay.","start":422.17886,"end":422.25888,"sentiment":"neutral","sentiment_score":0.10163794457912444},{"text":"Thank","start":422.25888,"end":422.75888,"sentiment":"positive","sentiment_score":0.3601089417934418}],"sentiment":"neutral","sentiment_score":0.2308734431862831,"channel":1,"num_words":2,"start":422.17886,"end":422.75888},{"sentences":[{"text":"you.","start":422.61887,"end":423.11887,"sentiment":"neutral","sentiment_score":0.319812536239624},{"text":"Okay.","start":423.45886,"end":423.85886,"sentiment":"neutral","sentiment_score":0.22412553429603577},{"text":"Thank you.","start":423.85886,"end":424.41885,"sentiment":"neutral","sentiment_score":0.2633296176791191},{"text":"Bye for now.","start":424.41885,"end":425.31888,"sentiment":"neutral","sentiment_score":0.03238640228907267}],"sentiment":"neutral","sentiment_score":0.16682235896587372,"channel":0,"num_words":7,"start":422.61887,"end":425.31888},{"sentences":[{"text":"you.","start":425.93887,"end":426.43887,"sentiment":"neutral","sentiment_score":-0.07617003470659256}],"sentiment":"neutral","sentiment_score":-0.07617003470659256,"channel":1,"num_words":1,"start":425.93887,"end":426.43887}]},"summary":{"result":"success","short":"A customer called Airtel tech support to report that their modem is not working. The representative asks for more information about the modem and suggests checking the network settings. The representative promises to send a picture of the router and email the customer to check the configuration."},"intents":{"segments":[{"text":"It says that I have to connect my modem to the port one directly to the fiber optic box, but Yeah.","start_word":35,"end_word":55,"intents":[{"intent":"Connect modem to block box","confidence_score":0.18316965},{"intent":"Connect router to port","confidence_score":0.044452768},{"intent":"Troubleshoot modem connection","confidence_score":0.06403985},{"intent":"Connect modem to lan ports","confidence_score":0.0628524}]},{"text":"I configure the the user and Mhmm. the password, and it was working during the weekend. I just received the one that you Okay.","start_word":152,"end_word":175,"intents":[{"intent":"Configure user","confidence_score":0.12086504}]},{"text":"I I'll just check. turn turn it off Mhmm. and turn it on. But, yes, it's it's really weird because with with my router, it was working properly. But when I receive it, it it it is not working, so it's weird. And when I opened the config the the the setting of this new modem, it already had the the settings already pre preconfig. So Yeah.","start_word":245,"end_word":311,"intents":[{"intent":"Check settings","confidence_score":0.0012894388}]},{"text":"Let me just send you a email. I'm going to send you an email then just reply to that email with the pictures. Is that okay? Okay.","start_word":419,"end_word":445,"intents":[{"intent":"Send email","confidence_score":0.006377249}]},{"text":"Let me try to refresh my email. Yeah.","start_word":514,"end_word":521,"intents":[{"intent":"Refresh email","confidence_score":0.42416936}]},{"text":"I think the problem is we the cables are not properly plugged in because we were advised that it should be at the last port to the right, but still not working. Yeah.","start_word":593,"end_word":625,"intents":[{"intent":"Connect cables","confidence_score":0.00076856837}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20919644832611084},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4288956820964813},{"text":"Hello. I just received Mhmm. my modem Mhmm. because I'm activating my service, but it's Mhmm. not Mhmm. working. It says that I have to connect my modem to the port one directly to the fiber optic box, but Yeah. The it's new blinking block box on red. your mhmm. The is it connected to the block box on your wall mounted on your wall? Yes. Yes. How about the router? May I know where it is connected? On what port? Is it on the WAN port? Well, it does she has one w a n port. This router, this standard router only has four. Because, for example, I have a older one that I I I have been using this weekend, and it was working. And mine have one extra port that is WAN. Mhmm. I configure the the user and Mhmm. the password, and it was working during the weekend. I just received the one that you Okay. you send me, but it this doesn't have. This only have one four LAN ports, and it's connected to the number one. Can we try to connect it to the last port, the fourth one, isn't it? The four one. Okay. Yeah. So The last I four is I will restart it. Mhmm. One one second. Okay. I just connected to number four, and now it's blinking because Okay. I I'll just check. turn turn it off Mhmm. and turn it on. But, yes, it's it's really weird because with with my router, it was working properly.","start_word":16,"end_word":272,"sentiment":"neutral","sentiment_score":-0.015005080960690975},{"text":"But when I receive it, it it it is not working, so it's weird.","start_word":273,"end_word":286,"sentiment":"negative","sentiment_score":-0.39624008536338806},{"text":"And when I opened the config the the the setting of this new modem, it already had the the settings already pre preconfig. So Yeah. That's correct. Because our provisioning team already configured it, so that should be working when you plug it in. But let's Yeah. check why it's not connecting. Yeah. That that that is why it's weird because Mhmm. mine was working perfectly, but this one is Mhmm. not.","start_word":287,"end_word":358,"sentiment":"neutral","sentiment_score":-0.13854826986789703},{"text":"It's it's leaking.","start_word":359,"end_word":361,"sentiment":"negative","sentiment_score":-0.5633084177970886},{"text":"Okay. I can see the network. Let me try to sign in to the network. It says no Internet, and it's solid thread again. Okay. Is it okay if I request a picture of the router by at my email for me to forward this to the provisioning team? Sure. Let Yeah. me So Okay. hang on. Let me just send you a email. I'm going to send you an email then just reply to that email with the pictures. Is that okay? Okay. Yeah. Okay. Then I'll send you the email, then we'll review the picture Let me try. Okay. once What is your email? received. I'm the one who will send you the email. Let me just check, yeah, if I have your email on there correct here. Your email is harrowjazz721@hotmail.com. That's correct. Jarrow. Okay. Okay. Then I'll send an email message this email shortly. There you go. Okay. Let me try to refresh my email. Yeah. So I'll reply. Reply. So that I can send it to the provisioning team, the one that configure router on where we will going to log in the cable. But I can see here the configuration is is the same that Yeah. I did previously. So that is why I'm not sure what is happening because the settings are the same that I Mhmm. use. So it's it's The weird. yes. I think the problem is we the cables are not properly plugged in because we were advised that it should be at the last port to the right, but still not working. Yeah. Okay. Yes. It's the last four to the right. Yes. That is There number is. four. Mhmm. Okay. Where did you put it in right now? Yes. He's in four right now. So that means the it is properly plugged in? Yes. Mhmm. Yeah. But still not working. Uh-huh. Yeah. So I'm going to send the picture that you'll send me on my back end team Okay. for their check. Okay. Then I'll just wait for the picture, then I'll get back to Okay. Thank you. Okay.","start_word":362,"end_word":712,"sentiment":"neutral","sentiment_score":0.004857788328081369},{"text":"Thank you.","start_word":713,"end_word":714,"sentiment":"positive","sentiment_score":0.3736631572246551},{"text":"Bye for now. you.","start_word":715,"end_word":718,"sentiment":"neutral","sentiment_score":0.0478055439889431}],"average":{"sentiment":"neutral","sentiment_score":-0.01836558217992997}}}}