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Good morning. This is yes. Hello. This is Maureen from Airtel tech support.\n\nJust wanted to provide you your EBC number because we're trying to email it to you, but I think we have your email incorrect. That's why it's not sending. Yeah. Let me just double check again. It's 13778532.\n\nMhmm. And let me just confirm the email as well. It's a.g.Podham2025@Gmail.com.au. Yeah. But it's not letting us to to send you an email message.\n\nDot com dot a u. Yeah. That's what we're that's what we have here. Okay. We'll try to send again an email just to check.\n\nOkay. No worries. We did send you again an email. Have you received it? Yeah.\n\nAnything else? Okay. And so just give us a callback or email us again if you have any other concern. Yeah. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.159316286444664},{"text":"Good morning.","start":4.0,"end":4.64,"sentiment":"neutral","sentiment_score":0.33240869641304016},{"text":"This is yes.","start":4.64,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.20899788041909537},{"text":"Hello.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.04876260459423065},{"text":"This is Maureen from Airtel tech support.","start":7.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.05780342487352235}],"sentiment":"neutral","sentiment_score":0.13603670708835125,"num_words":14,"start":3.04,"end":9.94},{"sentences":[{"text":"Just wanted to provide you your EBC number because we're trying to email it to you, but I think we have your email incorrect.","start":10.8,"end":21.314999,"sentiment":"neutral","sentiment_score":-0.12221328200151522},{"text":"That's why it's not sending.","start":22.575,"end":24.035,"sentiment":"neutral","sentiment_score":-0.22393608689308167},{"text":"Yeah.","start":29.76,"end":30.26,"sentiment":"neutral","sentiment_score":-0.007785513997077942},{"text":"Let me just double check again.","start":35.6,"end":37.62,"sentiment":"neutral","sentiment_score":-0.004807264699290196},{"text":"It's 13778532.","start":38.72,"end":46.754997,"sentiment":"neutral","sentiment_score":0.0038342855405062437}],"sentiment":"neutral","sentiment_score":-0.10741472983193633,"num_words":38,"start":10.8,"end":46.754997},{"sentences":[{"text":"Mhmm.","start":49.774998,"end":50.274998,"sentiment":"neutral","sentiment_score":0.01294780895113945},{"text":"And let me just confirm the email as well.","start":51.295,"end":54.835,"sentiment":"neutral","sentiment_score":0.017559619206521247},{"text":"It's a.g.Podham2025@Gmail.com.au.","start":56.495,"end":63.66,"sentiment":"neutral","sentiment_score":0.0055225257528945795},{"text":"Yeah.","start":70.68,"end":71.0,"sentiment":"neutral","sentiment_score":-0.03750179708003998},{"text":"But it's not letting us to to send you an email message.","start":71.0,"end":75.645,"sentiment":"neutral","sentiment_score":-0.257550956060489}],"sentiment":"neutral","sentiment_score":-0.11784335345961154,"num_words":25,"start":49.774998,"end":75.645},{"sentences":[{"text":"Dot com dot a u.","start":88.28001,"end":89.58,"sentiment":"neutral","sentiment_score":-0.12403872460126877},{"text":"Yeah.","start":89.96001,"end":90.36,"sentiment":"neutral","sentiment_score":-0.0768858790397644},{"text":"That's what we're that's what we have here.","start":90.36,"end":93.58,"sentiment":"neutral","sentiment_score":-0.0911612156778574},{"text":"Okay.","start":99.72,"end":100.22,"sentiment":"neutral","sentiment_score":-0.012342328205704687},{"text":"We'll try to send again an email just to check.","start":101.505005,"end":105.045,"sentiment":"neutral","sentiment_score":-0.018470140546560286}],"sentiment":"neutral","sentiment_score":-0.064936518445611,"num_words":25,"start":88.28001,"end":105.045},{"sentences":[{"text":"Okay.","start":121.72,"end":122.04,"sentiment":"neutral","sentiment_score":0.03253369405865669},{"text":"No worries.","start":122.04,"end":122.86,"sentiment":"neutral","sentiment_score":0.08378169685602188},{"text":"We did send you again an email.","start":123.64,"end":125.740005,"sentiment":"neutral","sentiment_score":0.0934801772236824},{"text":"Have you received it?","start":125.96001,"end":126.975,"sentiment":"neutral","sentiment_score":0.06372387800365686},{"text":"Yeah.","start":132.255,"end":132.755,"sentiment":"neutral","sentiment_score":0.10898569226264954}],"sentiment":"neutral","sentiment_score":0.08122263550758362,"num_words":15,"start":121.72,"end":132.755},{"sentences":[{"text":"Anything else?","start":133.055,"end":133.955,"sentiment":"neutral","sentiment_score":0.08198641613125801},{"text":"Okay.","start":136.655,"end":137.155,"sentiment":"neutral","sentiment_score":0.14595215022563934},{"text":"And so just give us a callback or email us again if you have any other concern.","start":137.375,"end":141.555,"sentiment":"neutral","sentiment_score":0.13675892572192586},{"text":"Yeah.","start":144.33,"end":144.65,"sentiment":"neutral","sentiment_score":0.28873586654663086},{"text":"You're welcome.","start":144.65,"end":145.29,"sentiment":"positive","sentiment_score":0.4633635878562927}],"sentiment":"neutral","sentiment_score":0.16740390269652658,"num_words":23,"start":133.055,"end":145.29},{"sentences":[{"text":"Bye.","start":145.29,"end":145.36499,"sentiment":"positive","sentiment_score":0.4281346797943115},{"text":"Have a great day.","start":145.36499,"end":146.51,"sentiment":"positive","sentiment_score":0.5753291547298431}],"sentiment":"positive","sentiment_score":0.5458902597427369,"num_words":5,"start":145.29,"end":146.51}]}}]},{"alternatives":[{"transcript":"English speaking. Okay. Yep. Who's the number three? One three seven seven 8532. Yep. Delete. That's right. It may just be dot com, not dot com dot a u. Yes. Sorry. It might be just dot com. Let me just pull it up in a sec here. Yeah. A.g.bottom2025@gmail.com. No dot a u. Sorry. Yep. That'd be great. Thank you. No. That'd be all. Thank you. Thank you. 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Okay. Yep. Who's the number three? One three seven seven 8532.\n\nYep. Delete. That's right. It may just be dot com, not dot com dot a u. Yes.\n\nSorry. It might be just dot com. Let me just pull it up in a sec here. Yeah. A.g.bottom2025@gmail.com.\n\nNo dot a u. Sorry. Yep. That'd be great. Thank you.\n\nNo. That'd be all. Thank you. Thank you. Will do.","paragraphs":[{"sentences":[{"text":"English speaking.","start":4.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.25551824271678925},{"text":"Okay.","start":22.815,"end":23.315,"sentiment":"neutral","sentiment_score":-0.14604732394218445},{"text":"Yep.","start":26.415,"end":26.915,"sentiment":"neutral","sentiment_score":-0.02068740874528885},{"text":"Who's the number three?","start":28.974998,"end":31.14,"sentiment":"neutral","sentiment_score":-0.011874176794663072},{"text":"One three seven seven 8532.","start":41.94,"end":48.895,"sentiment":"neutral","sentiment_score":-0.0010475047543877735}],"sentiment":"neutral","sentiment_score":0.022428270907347232,"num_words":13,"start":4.0,"end":48.895},{"sentences":[{"text":"Yep.","start":55.434998,"end":55.934998,"sentiment":"neutral","sentiment_score":0.019341107457876205},{"text":"Delete.","start":67.42,"end":67.92,"sentiment":"neutral","sentiment_score":-0.035316795110702515},{"text":"That's right.","start":67.979996,"end":68.8,"sentiment":"neutral","sentiment_score":-0.023922599852085114},{"text":"It may just be dot com, not dot com dot a u.","start":79.175,"end":85.53,"sentiment":"neutral","sentiment_score":-0.19040482739607492},{"text":"Yes.","start":95.59,"end":95.91,"sentiment":"neutral","sentiment_score":-0.026594936847686768}],"sentiment":"neutral","sentiment_score":-0.13972198546809309,"num_words":17,"start":55.434998,"end":95.91},{"sentences":[{"text":"Sorry.","start":95.91,"end":96.15,"sentiment":"neutral","sentiment_score":-0.06943383812904358},{"text":"It might be just dot com.","start":96.15,"end":98.225006,"sentiment":"neutral","sentiment_score":-0.052578747272491455},{"text":"Let me just pull it up in a sec here.","start":107.725006,"end":109.68,"sentiment":"neutral","sentiment_score":-0.0003032791428267956},{"text":"Yeah.","start":113.52,"end":114.02,"sentiment":"neutral","sentiment_score":0.01519211195409298},{"text":"A.g.bottom2025@gmail.com.","start":114.32,"end":117.92,"sentiment":"neutral","sentiment_score":0.008319173008203506}],"sentiment":"neutral","sentiment_score":-0.019180412012103357,"num_words":19,"start":95.91,"end":117.92},{"sentences":[{"text":"No dot a u.","start":117.92,"end":119.38,"sentiment":"neutral","sentiment_score":-0.029874665196985006},{"text":"Sorry.","start":120.0,"end":120.5,"sentiment":"neutral","sentiment_score":-0.02196439914405346},{"text":"Yep.","start":126.475,"end":126.975,"sentiment":"neutral","sentiment_score":0.07315216958522797},{"text":"That'd be great.","start":128.47499,"end":129.19499,"sentiment":"positive","sentiment_score":0.4790993829568227},{"text":"Thank you.","start":129.19499,"end":129.855,"sentiment":"positive","sentiment_score":0.4306905269622803}],"sentiment":"neutral","sentiment_score":0.20276075567711482,"num_words":11,"start":117.92,"end":129.855},{"sentences":[{"text":"No.","start":134.5,"end":134.66,"sentiment":"neutral","sentiment_score":0.03576801344752312},{"text":"That'd be all.","start":134.66,"end":135.3,"sentiment":"neutral","sentiment_score":0.06853175163269043},{"text":"Thank you.","start":135.3,"end":136.04,"sentiment":"neutral","sentiment_score":0.28493595123291016},{"text":"Thank you.","start":142.70894,"end":143.10893,"sentiment":"positive","sentiment_score":0.3663589358329773},{"text":"Will do.","start":143.10893,"end":147.28894,"sentiment":"neutral","sentiment_score":0.20275156199932098}],"sentiment":"neutral","sentiment_score":0.19494561664760113,"num_words":10,"start":134.5,"end":147.28894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: English\n\nChannel 0: Good morning.\n\nChannel 1: speaking.\n\nChannel 0: This is yes. Hello. This is Maureen from Airtel tech support. Just wanted to provide you your EBC number because we're trying to email it to you, but I think we have your email incorrect. That's why\n\nChannel 1: Okay.\n\nChannel 0: it's not sending.\n\nChannel 1: Yep. Who's the\n\nChannel 0: Yeah.\n\nChannel 1: number three?\n\nChannel 0: Let me just double check again. It's 13778532.\n\nChannel 1: One three seven seven 8532.\n\nChannel 0: Mhmm. And let me just confirm the email as well.\n\nChannel 1: Yep.\n\nChannel 0: It's a.g.Podham2025@Gmail.com.au.\n\nChannel 1: Delete. That's right.\n\nChannel 0: Yeah. But it's not letting us to to send you an email message.\n\nChannel 1: It may just be dot com, not dot com dot a u.\n\nChannel 0: Dot com dot a u. Yeah. That's what we're that's what we have here.\n\nChannel 1: Yes. Sorry. It might be just dot com.\n\nChannel 0: Okay. We'll try to send again an email just to check.\n\nChannel 1: Let me just pull it up in a sec here. Yeah. A.g.bottom2025@gmail.com. No dot a u. Sorry.\n\nChannel 0: Okay. No worries. We did send you again an email. Have you received\n\nChannel 1: Yep.\n\nChannel 0: it?\n\nChannel 1: That'd be great. Thank you.\n\nChannel 0: Yeah. Anything else?\n\nChannel 1: No. That'd be all. Thank you.\n\nChannel 0: Okay. And so just give us a callback or email us again if you have any other concern.\n\nChannel 1: Thank you. Will\n\nChannel 0: Yeah. You're welcome. Bye. Have a great day.\n\nChannel 1: do.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.159316286444664}],"sentiment":"neutral","sentiment_score":0.159316286444664,"channel":0,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"English","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":0.26557353138923645}],"sentiment":"neutral","sentiment_score":0.26557353138923645,"channel":1,"num_words":1,"start":4.0,"end":4.48},{"sentences":[{"text":"Good morning.","start":4.0,"end":4.64,"sentiment":"neutral","sentiment_score":0.33240869641304016}],"sentiment":"neutral","sentiment_score":0.33240869641304016,"channel":0,"num_words":2,"start":4.0,"end":4.64},{"sentences":[{"text":"speaking.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.24546295404434204}],"sentiment":"neutral","sentiment_score":0.24546295404434204,"channel":1,"num_words":1,"start":4.48,"end":4.98},{"sentences":[{"text":"This is 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The customer is unable to receive an email message and the representative suggests trying again or contacting the company if there are any further issues. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good English morning. speaking. This is yes. Hello. This is Maureen from Airtel tech support. Just wanted to provide you your EBC number because we're trying to email it to you, but I think we have your email incorrect. That's why Okay. it's not sending. Yep. Who's the Yeah. number three? Let me just double check again. It's 13778532. One three seven seven 8532. Mhmm. And let me just confirm the email as well. Yep. It's a.g.Podham2025@Gmail.com.au. Delete. That's right. Yeah. But it's not letting us to to send you an email message. It may just be dot com, not dot com dot a u. Dot com dot a u. Yeah. That's what we're that's what we have here. Yes. Sorry. It might be just dot com. Okay. We'll try to send again an email just to check. Let me just pull it up in a sec here. Yeah. A.g.bottom2025@gmail.com. No dot a u. Sorry. Okay. No worries. We did send you again an email. Have you received Yep. it?","start_word":0,"end_word":170,"sentiment":"neutral","sentiment_score":-0.04344823211431503},{"text":"That'd be great. Thank you.","start_word":171,"end_word":175,"sentiment":"positive","sentiment_score":0.45584139227867126},{"text":"Yeah. Anything else? No. That'd be all. Thank you. Okay. And so just give us a callback or email us again if you have any other concern.","start_word":176,"end_word":202,"sentiment":"neutral","sentiment_score":0.12632232904434204},{"text":"Thank you.","start_word":203,"end_word":204,"sentiment":"positive","sentiment_score":0.35513052344322205},{"text":"Will Yeah.","start_word":205,"end_word":206,"sentiment":"neutral","sentiment_score":0.28462740778923035},{"text":"You're welcome. Bye. 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