{"metadata":{"transaction_key":"deprecated","request_id":"01a0f5bf-d2a6-71c1-acfa-fc2ea61b31b7","sha256":"6e82b6b6e7d3cd75fbbb092b99aa0bf0a19f47eb4346c0b4ebfd42c10391629f","created":"2026-10-01T04:36:25.609Z","duration":53.567936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":65,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":70},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":70,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ross, regarding a Yealink headset.","confidence":0.88916016,"words":[{"word":"ross","start":8.0,"end":8.5,"confidence":0.40246582,"punctuated_word":"Ross,","sentiment":"neutral","sentiment_score":0.05978914722800255},{"word":"regarding","start":8.72,"end":9.22,"confidence":0.9970703,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03555024415254593},{"word":"a","start":9.44,"end":9.5199995,"confidence":0.5410156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11280135810375214},{"word":"yealink","start":9.5199995,"end":10.0,"confidence":0.88916016,"punctuated_word":"Yealink","sentiment":"neutral","sentiment_score":0.13296377658843994},{"word":"headset","start":10.0,"end":10.5,"confidence":0.9453125,"punctuated_word":"headset.","sentiment":"neutral","sentiment_score":0.13168880343437195}],"paragraphs":{"transcript":"\nRoss, regarding a Yealink headset.","paragraphs":[{"sentences":[{"text":"Ross, regarding a Yealink headset.","start":8.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.0945586659014225}],"sentiment":"neutral","sentiment_score":0.0945586659014225,"num_words":5,"start":8.0,"end":10.5}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Ross. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.051757656037807465},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03342324495315552},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01804470643401146},{"word":"record","start":0.96,"end":1.36,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.00970432348549366},{"word":"your","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02027585543692112},{"word":"name","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.013318073004484177},{"word":"and","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017718354240059853},{"word":"reason","start":2.0,"end":2.32,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.016354413703083992},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012126052752137184},{"word":"calling","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.00800647959113121},{"word":"i'll","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033939559012651443},{"word":"see","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.031541548669338226},{"word":"if","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023929310962557793},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013321075588464735},{"word":"person","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.008340813219547272},{"word":"is","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014400338754057884},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.02397608943283558},{"word":"thanks","start":18.495,"end":18.895,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6124332547187805},{"word":"ross","start":18.895,"end":19.395,"confidence":0.99902344,"punctuated_word":"Ross.","sentiment":"positive","sentiment_score":0.5428038835525513},{"word":"please","start":19.695,"end":20.095001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.019847795367240902},{"word":"stay","start":20.095001,"end":20.415,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.02047792077064514},{"word":"on","start":20.415,"end":20.654999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02494114637374878},{"word":"the","start":20.654999,"end":20.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12412837147712708},{"word":"line","start":20.735,"end":21.235,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.06329413503408432},{"word":"i'm","start":42.844997,"end":43.164997,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.33667224645614624},{"word":"sorry","start":43.164997,"end":43.565,"confidence":0.9880371,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.38443171977996826},{"word":"this","start":43.565,"end":43.805,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6263012290000916},{"word":"person","start":43.805,"end":44.204998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5767463445663452},{"word":"is","start":44.204998,"end":44.285,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5640236139297485},{"word":"not","start":44.285,"end":44.605,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5352504849433899},{"word":"available","start":44.605,"end":45.105,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.48388880491256714},{"word":"if","start":45.485,"end":45.725,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.27521470189094543},{"word":"you","start":45.725,"end":45.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1721067726612091},{"word":"would","start":45.885,"end":46.045,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18396320939064023},{"word":"like","start":46.045,"end":46.204998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17282690107822418},{"word":"to","start":46.204998,"end":46.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20305275917053223},{"word":"leave","start":46.445,"end":46.684998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21663442254066467},{"word":"an","start":46.684998,"end":46.844997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2102399617433548},{"word":"additional","start":46.844997,"end":47.324997,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2250799834728241},{"word":"message","start":47.324997,"end":47.824997,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.25959715247154236},{"word":"please","start":48.045,"end":48.364998,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.22108319401741028},{"word":"reply","start":48.364998,"end":48.844997,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.29131633043289185},{"word":"after","start":48.844997,"end":49.165,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15335431694984436},{"word":"the","start":49.165,"end":49.324997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18468792736530304},{"word":"tone","start":49.324997,"end":49.824997,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1190284937620163}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Ross. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.051757656037807465},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.018651264952495694},{"text":"Thanks, Ross.","start":18.495,"end":19.395,"sentiment":"positive","sentiment_score":0.5776185691356659},{"text":"Please stay on the line.","start":19.695,"end":21.235,"sentiment":"neutral","sentiment_score":0.009089933335781097},{"text":"I'm sorry.","start":42.844997,"end":43.565,"sentiment":"negative","sentiment_score":-0.36055198311805725}],"sentiment":"neutral","sentiment_score":0.03191387438430236,"num_words":26,"start":0.16,"end":43.565},{"sentences":[{"text":"This person is not available.","start":43.565,"end":45.105,"sentiment":"negative","sentiment_score":-0.5572420954704285},{"text":"If you would like to leave an additional message, please reply after the tone.","start":45.485,"end":49.824997,"sentiment":"neutral","sentiment_score":-0.20629900906767165}],"sentiment":"neutral","sentiment_score":-0.2986524528578708,"num_words":19,"start":43.565,"end":49.824997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ross, regarding a Yealink headset.\n\nChannel 1: Thanks, Ross. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.051757656037807465},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.018651264952495694}],"sentiment":"neutral","sentiment_score":0.020598699722219917,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"Ross, regarding a Yealink headset.","start":8.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.0945586659014225}],"sentiment":"neutral","sentiment_score":0.0945586659014225,"channel":0,"num_words":5,"start":8.0,"end":10.5},{"sentences":[{"text":"Thanks, Ross.","start":18.495,"end":19.395,"sentiment":"positive","sentiment_score":0.5776185691356659},{"text":"Please stay on the line.","start":19.695,"end":21.235,"sentiment":"neutral","sentiment_score":0.009089933335781097},{"text":"I'm sorry.","start":42.844997,"end":43.565,"sentiment":"negative","sentiment_score":-0.36055198311805725},{"text":"This person is not available.","start":43.565,"end":45.105,"sentiment":"negative","sentiment_score":-0.5572420954704285},{"text":"If you would like to leave an additional message, please reply after the tone.","start":45.485,"end":49.824997,"sentiment":"neutral","sentiment_score":-0.20629900906767165}],"sentiment":"neutral","sentiment_score":-0.18552906305662223,"channel":1,"num_words":28,"start":18.495,"end":49.824997}]},"summary":{"result":"success","short":"The agent is trying to reach someone regarding a Yealink headset and asks the caller to stay on the line. The caller is not available and has the option to leave an additional message after the tone."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ross, regarding a Yealink headset. Thanks, Ross. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":1,"end_word":49,"intents":[{"intent":"Record caller details","confidence_score":0.030375471}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ross, regarding a Yealink headset.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.047537174075841904},{"text":"Thanks, Ross.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.5776185393333435},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":-0.002974078059196472},{"text":"I'm sorry. This person is not available.","start_word":29,"end_word":35,"sentiment":"negative","sentiment_score":-0.4589981734752655},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":36,"end_word":49,"sentiment":"neutral","sentiment_score":-0.21095535159111023}],"average":{"sentiment":"neutral","sentiment_score":-0.06518441608973911}}}}