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The College Floor. You're speaking with Phoebe. How may I direct your call?\n\nChannel 0: Oh, yes. Hi. Ma'am, my name is Andrew, and I was trying to get a hold of Kunal.\n\nChannel 1: No worries. Give me one second. Let me have a look if he's available.\n\nChannel 0: Thank you.\n\nChannel 1: He's actually in another phone call at the moment. Can I please take a message?\n\nChannel 0: Oh, it's alright. I was just checking on him because I didn't answer when I called his number. Now I know. Alright. Well, thank you.\n\nAppreciate it.\n\nChannel 1: No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":32.05,"end":32.85,"sentiment":"neutral","sentiment_score":0.30162855982780457},{"text":"The College Floor.","start":32.85,"end":33.649998,"sentiment":"neutral","sentiment_score":0.18649783730506897},{"text":"You're speaking with Phoebe.","start":33.649998,"end":35.09,"sentiment":"neutral","sentiment_score":0.11594444699585438},{"text":"How may I direct your call?","start":35.09,"end":36.629997,"sentiment":"neutral","sentiment_score":0.09288572520017624}],"sentiment":"neutral","sentiment_score":0.14558951805035272,"channel":1,"num_words":15,"start":32.05,"end":36.629997},{"sentences":[{"text":"Oh, yes.","start":37.675,"end":38.315,"sentiment":"neutral","sentiment_score":0.05285073444247246},{"text":"Hi.","start":38.315,"end":38.475,"sentiment":"neutral","sentiment_score":0.06058943644165993},{"text":"Ma'am, my name is Andrew, and I was trying to get a hold of Kunal.","start":39.195,"end":43.135,"sentiment":"neutral","sentiment_score":0.038463884592056276}],"sentiment":"neutral","sentiment_score":0.04129162078930272,"channel":0,"num_words":18,"start":37.675,"end":43.135},{"sentences":[{"text":"No worries.","start":45.115,"end":45.835003,"sentiment":"neutral","sentiment_score":0.06660092249512672},{"text":"Give me one second.","start":45.835003,"end":47.035004,"sentiment":"neutral","sentiment_score":0.042255220003426075},{"text":"Let me have a look if he's available.","start":47.035004,"end":49.055,"sentiment":"neutral","sentiment_score":0.07007726794108748}],"sentiment":"neutral","sentiment_score":0.061631490609475544,"channel":1,"num_words":14,"start":45.115,"end":49.055},{"sentences":[{"text":"Thank you.","start":50.46,"end":51.2,"sentiment":"positive","sentiment_score":0.3685789406299591}],"sentiment":"positive","sentiment_score":0.3685789406299591,"channel":0,"num_words":2,"start":50.46,"end":51.2},{"sentences":[{"text":"He's actually in another phone call at the moment.","start":52.875,"end":55.115,"sentiment":"neutral","sentiment_score":-0.013085676357150078},{"text":"Can I please take a message?","start":55.115,"end":56.575,"sentiment":"neutral","sentiment_score":0.00043645935753981274}],"sentiment":"neutral","sentiment_score":-0.007676822071274122,"channel":1,"num_words":15,"start":52.875,"end":56.575},{"sentences":[{"text":"Oh, it's alright.","start":57.739998,"end":58.78,"sentiment":"neutral","sentiment_score":-0.004637746761242549},{"text":"I was just checking on him because I didn't answer when I called his number.","start":58.78,"end":62.7,"sentiment":"neutral","sentiment_score":-0.08602528497576714},{"text":"Now I know.","start":62.7,"end":63.52,"sentiment":"neutral","sentiment_score":-0.02980643759171168},{"text":"Alright.","start":64.33094,"end":64.73094,"sentiment":"neutral","sentiment_score":0.18501822650432587},{"text":"Well, thank you.","start":64.73094,"end":65.61094,"sentiment":"positive","sentiment_score":0.5190847516059875}],"sentiment":"neutral","sentiment_score":0.013942426145076752,"channel":0,"num_words":25,"start":57.739998,"end":65.61094},{"sentences":[{"text":"Appreciate it.","start":65.61094,"end":66.59094,"sentiment":"positive","sentiment_score":0.5946171879768372}],"sentiment":"positive","sentiment_score":0.5946171879768372,"channel":0,"num_words":2,"start":65.61094,"end":66.59094},{"sentences":[{"text":"No worries.","start":66.17,"end":66.97,"sentiment":"neutral","sentiment_score":0.1838594377040863},{"text":"Thank you.","start":66.97,"end":67.61,"sentiment":"positive","sentiment_score":0.3830435127019882},{"text":"Bye.","start":67.61,"end":68.11,"sentiment":"neutral","sentiment_score":0.12469902634620668}],"sentiment":"neutral","sentiment_score":0.25170098543167113,"channel":1,"num_words":5,"start":66.17,"end":68.11}]},"summary":{"result":"success","short":"The customer calls the College Floor and is directed to Phoebe. When the agent picks up, there is a brief exchange of pleasantries but the agent is informed that the College Floor is currently on another call and offers to take a message. The customer decides to leave a message and thanks the agent before ending the call."},"intents":{"segments":[{"text":"You're speaking with Phoebe. How may I direct your call? Oh, yes.","start_word":5,"end_word":16,"intents":[{"intent":"Call phoebe","confidence_score":0.033199452}]},{"text":"Hi. Ma'am, my name is Andrew, and I was trying to get a hold of Kunal. No worries.","start_word":17,"end_word":34,"intents":[{"intent":"Contact kunal","confidence_score":0.14722914}]},{"text":"Can I please take a message?","start_word":58,"end_word":63,"intents":[{"intent":"Take message","confidence_score":0.08877318}]}]},"sentiments":{"segments":[{"text":"Good afternoon. The College Floor. You're speaking with Phoebe. How may I direct your call? Oh, yes. Hi. Ma'am, my name is Andrew, and I was trying to get a hold of Kunal. No worries. Give me one second. Let me have a look if he's available.","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":0.08204755187034607},{"text":"Thank you.","start_word":47,"end_word":48,"sentiment":"positive","sentiment_score":0.35153836011886597},{"text":"He's actually in another phone call at the moment. Can I please take a message? Oh, it's alright. I was just checking on him because I didn't answer when I called his number. Now I know. Alright.","start_word":49,"end_word":85,"sentiment":"neutral","sentiment_score":-0.023713214322924617},{"text":"Well, thank you. Appreciate it.","start_word":86,"end_word":90,"sentiment":"positive","sentiment_score":0.5508677363395691},{"text":"No worries.","start_word":91,"end_word":92,"sentiment":"neutral","sentiment_score":0.1929033249616623},{"text":"Thank you.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.37016332149505615},{"text":"Bye.","start_word":95,"end_word":95,"sentiment":"neutral","sentiment_score":0.1668771356344223}],"average":{"sentiment":"neutral","sentiment_score":0.0910593391264845}}}}