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I'm well. Thank you, mate. How can I help you? Yeah. I'm not sure what it's in regard to. Oh, that wasn't '25. I finished with them in '23. So 2020 '3, I finished with them. So that was three years ago. For what format? I don't work for Car Transport anymore. Yeah. I do. Yeah. I mean, it's it's a very small company. We don't we do everything manually. We don't have a server. We don't have any of that sort of stuff in place. Well, we have stand alone we have stand alone PCs, and we use OneDrive, mate. It's very unsophisticated. It's a very unsophisticated business. It's not like car transport that was a big corporate. This is a very small small little family business. So it's it's not it's not at the same scale. It's probably not gonna suit you, to be honest. Okay. Well, that's alright. Thank you for the call, mate. No worries. 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I'm well. Thank you, mate. How can I help you? Yeah.\n\nI'm not sure what it's in regard to. Oh, that wasn't '25. I finished with them in '23. So 2020 '3, I finished with them. So that was three years ago.\n\nFor what format? I don't work for Car Transport anymore. Yeah. I do. Yeah.\n\nI mean, it's it's a very small company. We don't we do everything manually. We don't have a server. We don't have any of that sort of stuff in place. Well, we have stand alone we have stand alone PCs, and we use OneDrive, mate.\n\nIt's very unsophisticated. It's a very unsophisticated business. It's not like car transport that was a big corporate. This is a very small small little family business. So it's it's not it's not at the same scale.\n\nIt's probably not gonna suit you, to be honest. Okay. Well, that's alright. Thank you for the call, mate. 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Good afternoon. Lyle, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm well. Thank you, mate. How can I help you?\n\nChannel 0: Yeah. Sir, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2025. Name of the company again, sir, it's cloud solution IT.\n\nChannel 1: Yeah. I'm not sure what it's in regard to.\n\nChannel 0: Yeah. Yes, sir. Actually, I think the first time the last time that we touched base with you, you are still working with the Cahill Transport, if not mistaken.\n\nChannel 1: Oh, that\n\nChannel 0: And\n\nChannel 1: wasn't '25. I finished with them in '23.\n\nChannel 0: yep.\n\nChannel 1: So\n\nChannel 0: We\n\nChannel 1: 2020\n\nChannel 0: we\n\nChannel 1: '3, I finished with them.\n\nChannel 0: we\n\nChannel 1: So that was three years\n\nChannel 0: yes, sir. 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Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.07302575185894966}],"sentiment":"neutral","sentiment_score":0.07302575185894966,"channel":1,"num_words":2,"start":1.4399999,"end":2.26},{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.22186216711997983},{"text":"Good afternoon.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.5232650935649872},{"text":"Lyle, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.74,"sentiment":"positive","sentiment_score":0.43369692138263155},{"text":"How are you doing today?","start":9.599999,"end":10.82,"sentiment":"positive","sentiment_score":0.4244947850704193}],"sentiment":"positive","sentiment_score":0.4284496486186981,"channel":0,"num_words":15,"start":3.4399998,"end":10.82},{"sentences":[{"text":"I'm 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you.","start":123.57088,"end":124.29088,"sentiment":"positive","sentiment_score":0.7627460062503815}],"sentiment":"positive","sentiment_score":0.7627460062503815,"channel":0,"num_words":2,"start":123.57088,"end":124.29088},{"sentences":[{"text":"Bye bye.","start":123.83094,"end":124.49094,"sentiment":"positive","sentiment_score":0.48322373628616333}],"sentiment":"positive","sentiment_score":0.48322373628616333,"channel":1,"num_words":2,"start":123.83094,"end":124.49094},{"sentences":[{"text":"Have a good day.","start":124.29088,"end":125.01088,"sentiment":"positive","sentiment_score":0.6694315671920776},{"text":"Bye bye.","start":125.01088,"end":125.670876,"sentiment":"neutral","sentiment_score":0.0802571028470993}],"sentiment":"positive","sentiment_score":0.47304007907708484,"channel":0,"num_words":6,"start":124.29088,"end":125.670876}]},"summary":{"result":"success","short":"The customer, Ronald, calls the agent, Lyle, from Cloud Solution IT to discuss their services for managed service. Lyle explains that they are still working with the Cahill Transport and uses a small family business called Quality Control Freight Management. They discuss the need for IT requirements and Lyle offers to help. They end the call cordially."},"intents":{"segments":[{"text":"Sir, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2025. Name of the company again, sir, it's cloud solution IT. Yeah.","start_word":28,"end_word":66,"intents":[{"intent":"Inquire about company name","confidence_score":0.0024991028},{"intent":"Inquire about company history","confidence_score":0.024191437},{"intent":"Mention company affiliation","confidence_score":0.0058464454},{"intent":"Mention company name","confidence_score":0.0019832165}]},{"text":"Sir, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2025. Name of the company again, sir, it's cloud solution IT. Yeah. I'm not sure what it's in regard to. Yeah.","start_word":28,"end_word":75,"intents":[{"intent":"Express confusion about company's role","confidence_score":0.00023967533}]},{"text":"Actually, I think the first time the last time that we touched base with you, you are still working with the Cahill Transport, if not mistaken.","start_word":78,"end_word":103,"intents":[{"intent":"Confirm previous interaction","confidence_score":0.0006761734},{"intent":"Ask about previous engagement","confidence_score":0.000040963394},{"intent":"Confirm current job of cahill transport","confidence_score":8.778814e-7},{"intent":"Inquire about current job","confidence_score":0.022899227},{"intent":"Inform about new job","confidence_score":0.001547473},{"intent":"Ask about current job status","confidence_score":0.0045954133}]},{"text":"I understand. So it's Alright. it's not it's not at the same scale. It's probably not gonna Mhmm. suit you, to be honest. Yes, sir.","start_word":284,"end_word":308,"intents":[{"intent":"Confirm understanding","confidence_score":0.001215401}]}]},"sentiments":{"segments":[{"text":"Hello, speaking. Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.12263789027929306},{"text":"Good afternoon. Lyle, it's Ronald from Cloud Solution IT. How are you doing today? I'm well. Thank you, mate. How can I help you?","start_word":3,"end_word":26,"sentiment":"positive","sentiment_score":0.48234373331069946},{"text":"Yeah. Sir, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2025. Name of the company again, sir, it's cloud solution IT. Yeah. I'm not sure what it's in regard to. Yeah. Yes, sir. Actually, I think the first time the last time that we touched base with you, you are still working with the Cahill Transport, if not mistaken. Oh, that And wasn't '25. I finished with them in '23. yep. So We 2020 we '3, I finished with them. we So that was three years yes, sir. Actually, sir, reason for my call today, we're hoping to have an introductory meeting with you regarding our services for a managed service, sir. ago. For what format?","start_word":27,"end_word":160,"sentiment":"neutral","sentiment_score":-0.006480224430561066},{"text":"I don't work for Car Transport anymore.","start_word":161,"end_word":167,"sentiment":"negative","sentiment_score":-0.4141118228435517},{"text":"I know. Right now, sir, I understand you're working with a company called Quality Control Freight Management. Yeah. I do. Yeah. I mean, it's it's a very small company. We don't we do everything manually. We don't have a server. We don't have any of that sort of stuff in place. Alright. So you you do do you have any IT requirements that maybe we Well, can help we you have with? stand alone we have stand alone PCs, and we use OneDrive, mate.","start_word":168,"end_word":251,"sentiment":"neutral","sentiment_score":-0.04969464570638679},{"text":"It's very unsophisticated.","start_word":252,"end_word":254,"sentiment":"negative","sentiment_score":-0.4101199507713318},{"text":"It's a Yes, very sir. unsophisticated business. It's not like car transport that was a big corporate. This is a very small small little Mhmm. family business. Yes, sir. I understand. So it's Alright. it's not it's not at the same scale. It's probably not gonna Mhmm. suit you, to be honest. Yes, sir. Okay. Got it. No. No worries.","start_word":255,"end_word":314,"sentiment":"neutral","sentiment_score":-0.14580975472927094},{"text":"Well, thank you so much, Okay.","start_word":315,"end_word":320,"sentiment":"positive","sentiment_score":0.3457348048686981},{"text":"Clyde, for Well, answering my call that's again. alright.","start_word":321,"end_word":329,"sentiment":"neutral","sentiment_score":0.1774650514125824},{"text":"Thank you for the Alright.","start_word":330,"end_word":334,"sentiment":"positive","sentiment_score":0.40070658922195435},{"text":"call, mate.","start_word":335,"end_word":336,"sentiment":"neutral","sentiment_score":0.2264084368944168},{"text":"No worries. Thank you. Bye bye. Have a good day.","start_word":337,"end_word":346,"sentiment":"positive","sentiment_score":0.5724374651908875},{"text":"Bye bye.","start_word":347,"end_word":348,"sentiment":"neutral","sentiment_score":0.2760275900363922}],"average":{"sentiment":"neutral","sentiment_score":0.017414769762873435}}}}