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Good. How are you? Yeah. It could be some sort of a network issue.\n\nHang on a sec. When did this happen? Not working. Right? Yeah.\n\nWhat's the name of the account holder's name? T o n y? Okay. Got it. Tony Nguyen.\n\nYour service is offline. The the address is Unit 7121 Meredith Street. Yeah? Alright. Let's find out what's going on.\n\nThis probably might be just a temporary thing. Because we've never we never had problems with this address. No. The the Internet's definitely there, so there's something wrong with it. I I I don't know.\n\nI'm not too sure. That's the thing. I know. Well, the service is saying it's active. Okay.\n\nSo you got a white box on the wall. That that that's all there. Is everything plugged in? Okay. On your router, can you tell me what color the lights are?\n\nYep. Flashing red. The the can you have a look at the little white box on the wall that it's connected to? On the side of that little white box is these flash these these lights. There's about four lights for one the top one.\n\nIt's called the s SFP light. Is that flashing? No. No. That's alright.\n\nAs long as the SFP is flashing. Yep. I wanna give you a mobile number. Can you write it down? Yep.\n\n0403763 744. Yeah. I want you to send me a photo of the router to that number if it's alright if you can do that. Alright. Thanks, man.\n\nI'll call you after through the mobile phone. Alright? Alright. Excuse me.","paragraphs":[{"sentences":[{"text":"Good afternoon, Intel.","start":1.4399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.16759033997853598},{"text":"Good.","start":5.3599997,"end":5.7599998,"sentiment":"positive","sentiment_score":0.5004740357398987},{"text":"How are you?","start":5.7599998,"end":6.58,"sentiment":"neutral","sentiment_score":0.3178939421971639},{"text":"Yeah.","start":13.805,"end":14.045,"sentiment":"neutral","sentiment_score":-0.15643410384655},{"text":"It could be some sort of a network issue.","start":14.045,"end":15.965,"sentiment":"neutral","sentiment_score":-0.20092490149868858}],"sentiment":"neutral","sentiment_score":-0.00046066676869111904,"num_words":17,"start":1.4399999,"end":15.965},{"sentences":[{"text":"Hang on a sec.","start":15.965,"end":16.945,"sentiment":"neutral","sentiment_score":-0.08621577173471451},{"text":"When did this 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at the little white box on the wall that it's connected to?","start":147.125,"end":151.46501,"sentiment":"neutral","sentiment_score":-0.007786277061218004},{"text":"On the side of that little white box is these flash these these lights.","start":153.125,"end":156.80501,"sentiment":"neutral","sentiment_score":-0.000627376338733094},{"text":"There's about four lights for one the top one.","start":156.80501,"end":159.125,"sentiment":"neutral","sentiment_score":0.0006210361348672046}],"sentiment":"neutral","sentiment_score":-0.006739493047482231,"num_words":45,"start":136.75,"end":159.125},{"sentences":[{"text":"It's called the s SFP light.","start":159.125,"end":161.93001,"sentiment":"neutral","sentiment_score":0.0017624506726860998},{"text":"Is that flashing?","start":161.93001,"end":162.83,"sentiment":"neutral","sentiment_score":-0.006872745541234811},{"text":"No.","start":168.17,"end":168.33,"sentiment":"neutral","sentiment_score":-0.07867252081632614},{"text":"No.","start":168.33,"end":168.57,"sentiment":"neutral","sentiment_score":-0.07554610818624496},{"text":"That's alright.","start":168.57,"end":169.21,"sentiment":"neutral","sentiment_score":-0.045878008008003235}],"sentiment":"neutral","sentiment_score":-0.01969370596970503,"num_words":13,"start":159.125,"end":169.21},{"sentences":[{"text":"As long as the SFP is flashing.","start":169.21,"end":170.99,"sentiment":"neutral","sentiment_score":-0.02548504594181265},{"text":"Yep.","start":173.61,"end":174.015,"sentiment":"neutral","sentiment_score":0.025090601295232773},{"text":"I wanna give you a mobile number.","start":175.055,"end":176.835,"sentiment":"neutral","sentiment_score":0.035794416442513466},{"text":"Can you write it 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Yeah. Hello. How's it going? Yeah. Good. I'm just wondering. I just got home, and my Internet's not working, and the modem is, like it's flashing red. Yeah. I don't know. I just I got home, like, around 11:30, and then I turned on my TV. The Internet was working, so I just unplugged it from the PowerPoint, and then I plugged it back in. And yeah. But it wasn't working. It it wasn't working before that in anyways. You know what I mean? Tony Nguyen? Yeah. T o n y n g u y e n. Yeah. Seven one seven yeah. Correct. Yeah. Yeah. That's I don't know what it is. So and, like, I'm trying, like, get it won't come up on my Wi Fi or anything. So okay. Is that just me, or is that, like, the whole, like, suburb? Yeah. Yeah. Everything's plugged in. Yeah. I'll just I'll tell you now. I'll go have a look at it. For some reason, it's flashing red. Yep. Yeah. That's flashing. And the was it p o e is not flashing? And the rest It's flashing. Yeah. SFP is flashing and the rest yep. Just give let me get a pen. Yep. Zero four zero three seven six three. Correct? 744. Yeah. Okay. Okay. Okay. I'll send you Alright. Thanks, man. Alright. Thank you. I'll call you later. Okay. No worries. Thank you, brother. Bye 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red.","start":139.455,"end":141.54,"sentiment":"neutral","sentiment_score":-0.0869423933327198}],"sentiment":"neutral","sentiment_score":0.0015553724344657815,"num_words":23,"start":127.135,"end":141.54},{"sentences":[{"text":"Yep.","start":162.565,"end":162.965,"sentiment":"neutral","sentiment_score":0.00649920804426074},{"text":"Yeah.","start":162.965,"end":163.285,"sentiment":"neutral","sentiment_score":0.005841699428856373},{"text":"That's flashing.","start":163.285,"end":164.025,"sentiment":"neutral","sentiment_score":-0.013930765911936758},{"text":"And the was it p o e is not flashing?","start":164.08499,"end":167.94499,"sentiment":"neutral","sentiment_score":-0.0353026220574975},{"text":"And the rest It's flashing.","start":168.325,"end":171.21,"sentiment":"neutral","sentiment_score":-0.05464812181890011}],"sentiment":"neutral","sentiment_score":-0.03377828705369642,"num_words":19,"start":162.565,"end":171.21},{"sentences":[{"text":"Yeah.","start":171.53001,"end":172.01001,"sentiment":"neutral","sentiment_score":0.005295907147228718},{"text":"SFP is flashing and the rest yep.","start":172.01001,"end":177.95001,"sentiment":"neutral","sentiment_score":0.022932826674410274},{"text":"Just give let me get a pen.","start":179.05,"end":180.43001,"sentiment":"neutral","sentiment_score":0.011191911463226591},{"text":"Yep.","start":184.855,"end":185.355,"sentiment":"neutral","sentiment_score":0.01647624373435974},{"text":"Zero four zero three seven six 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Alright.","start":212.205,"end":214.685,"sentiment":"neutral","sentiment_score":0.12236415222287178},{"text":"Thanks, man.","start":214.685,"end":215.245,"sentiment":"positive","sentiment_score":0.3905177265405655},{"text":"Alright.","start":215.245,"end":215.485,"sentiment":"positive","sentiment_score":0.349583238363266},{"text":"Thank you.","start":215.485,"end":216.145,"sentiment":"positive","sentiment_score":0.47035692632198334}],"sentiment":"neutral","sentiment_score":0.2620519187301397,"num_words":10,"start":211.965,"end":216.145},{"sentences":[{"text":"I'll call you later.","start":216.925,"end":218.065,"sentiment":"neutral","sentiment_score":0.21393030509352684},{"text":"Okay.","start":219.165,"end":219.485,"sentiment":"neutral","sentiment_score":0.1143077090382576},{"text":"No worries.","start":219.485,"end":219.965,"sentiment":"neutral","sentiment_score":0.21026873588562012},{"text":"Thank you, brother.","start":219.965,"end":220.785,"sentiment":"positive","sentiment_score":0.3868127167224884},{"text":"Bye bye.","start":221.965,"end":222.705,"sentiment":"neutral","sentiment_score":0.029428597539663315}],"sentiment":"neutral","sentiment_score":0.21748847886919975,"num_words":12,"start":216.925,"end":222.705}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon,\n\nChannel 1: Hello?\n\nChannel 0: Intel.\n\nChannel 1: Yeah. Hello. How's it going?\n\nChannel 0: Good. How are you?\n\nChannel 1: Yeah. Good. I'm just wondering. I just got home, and my Internet's not working, and the modem is, like it's flashing red.\n\nChannel 0: Yeah. It could be some sort of a network issue. Hang on a sec.\n\nChannel 1: Yeah.\n\nChannel 0: When did this happen?\n\nChannel 1: I don't know. I just I got home, like, around 11:30, and then I turned on my TV. The Internet was working, so I just unplugged it from the PowerPoint, and then I plugged it back in. And yeah.\n\nChannel 0: Not\n\nChannel 1: But\n\nChannel 0: working.\n\nChannel 1: it wasn't working.\n\nChannel 0: Right?\n\nChannel 1: It it wasn't working before that in anyways. You know what I mean?\n\nChannel 0: Yeah. What's the name of the account holder's name?\n\nChannel 1: Tony Nguyen?\n\nChannel 0: T o n y?\n\nChannel 1: Yeah. T o n y n g u y e n.\n\nChannel 0: Okay. Got it. Tony Nguyen. Your service is offline.\n\nChannel 1: Yeah.\n\nChannel 0: The the address is Unit\n\nChannel 1: Seven one seven\n\nChannel 0: 7121 Meredith Street. Yeah?\n\nChannel 1: yeah. Correct.\n\nChannel 0: Alright. Let's find out what's going on. This probably might be just a temporary thing. Because\n\nChannel 1: Yeah.\n\nChannel 0: we've never we never had problems with this address.\n\nChannel 1: Yeah. That's I don't know what it is. So and, like, I'm trying, like, get it won't come up on my Wi Fi or anything. So\n\nChannel 0: No. The the Internet's definitely there, so there's something wrong with it.\n\nChannel 1: okay. Is that just me, or is that, like, the whole, like,\n\nChannel 0: I\n\nChannel 1: suburb?\n\nChannel 0: I I don't know. I'm not too sure. That's the thing. I know. Well, the service is saying it's active.\n\nOkay. So you got a white box on the wall. That that that's all\n\nChannel 1: Yeah.\n\nChannel 0: there. Is everything plugged in?\n\nChannel 1: Yeah. Everything's plugged in.\n\nChannel 0: Okay. On your router, can you tell me what color the lights are?\n\nChannel 1: Yeah. I'll just I'll tell you now. I'll go have a look at it.\n\nChannel 0: Yep.\n\nChannel 1: For some reason, it's flashing red.\n\nChannel 0: Flashing red. The the can you have a look at the little white box on the wall that it's connected to? On the side of that little white box is these flash these these lights. There's about four lights for one the top one. It's called the s SFP light.\n\nIs that flashing?\n\nChannel 1: Yep. Yeah. That's flashing. And the was it p o e is not flashing?\n\nChannel 0: No.\n\nChannel 1: And\n\nChannel 0: No.\n\nChannel 1: the\n\nChannel 0: That's\n\nChannel 1: rest\n\nChannel 0: alright. As long as the SFP is flashing.\n\nChannel 1: It's flashing. Yeah. SFP is flashing\n\nChannel 0: Yep. I\n\nChannel 1: and\n\nChannel 0: wanna\n\nChannel 1: the\n\nChannel 0: give\n\nChannel 1: rest\n\nChannel 0: you a mobile number. Can you\n\nChannel 1: yep.\n\nChannel 0: write it down?\n\nChannel 1: Just give let me get a pen.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: 0403763\n\nChannel 1: Zero four zero three seven six three. Correct?\n\nChannel 0: 744. Yeah.\n\nChannel 1: 744.\n\nChannel 0: I want you to send me a photo of the router\n\nChannel 1: Yeah.\n\nChannel 0: to that number if it's alright if you can do that.\n\nChannel 1: Okay. Okay. Okay. I'll send you\n\nChannel 0: Alright. Thanks,\n\nChannel 1: Alright.\n\nChannel 0: man.\n\nChannel 1: Thanks, man. Alright. Thank you.\n\nChannel 0: I'll\n\nChannel 1: I'll\n\nChannel 0: call you\n\nChannel 1: call\n\nChannel 0: after\n\nChannel 1: you later.\n\nChannel 0: through the mobile phone. Alright?\n\nChannel 1: Okay. No worries. Thank you, brother.\n\nChannel 0: Alright. Excuse me.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon,","start":1.4399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1977212056517601}],"sentiment":"neutral","sentiment_score":0.1977212056517601,"channel":0,"num_words":2,"start":1.4399999,"end":2.1599998},{"sentences":[{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.1399243026971817}],"sentiment":"neutral","sentiment_score":0.1399243026971817,"channel":1,"num_words":1,"start":2.08,"end":2.58},{"sentences":[{"text":"Intel.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.10732860863208772}],"sentiment":"neutral","sentiment_score":0.10732860863208772,"channel":0,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.09105882048606873},{"text":"Hello.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.10189983248710632},{"text":"How's it 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happen?","start":18.525,"end":19.585,"sentiment":"neutral","sentiment_score":-0.05159106384962797}],"sentiment":"neutral","sentiment_score":-0.05159106384962797,"channel":0,"num_words":4,"start":18.525,"end":19.585},{"sentences":[{"text":"I don't know.","start":20.255001,"end":20.735,"sentiment":"neutral","sentiment_score":-0.10973022381464641},{"text":"I just I got home, like, around 11:30, and then I turned on my TV.","start":20.735,"end":25.615,"sentiment":"neutral","sentiment_score":-0.056450040390094124},{"text":"The Internet was working, so I just unplugged it from the PowerPoint, and then I plugged it back in.","start":25.615,"end":30.35,"sentiment":"neutral","sentiment_score":-0.07136277383879612},{"text":"And 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Meredith Street.","start":59.81,"end":61.57,"sentiment":"neutral","sentiment_score":0.008082592549423376},{"text":"Yeah?","start":61.57,"end":62.07,"sentiment":"neutral","sentiment_score":0.008332913741469383}],"sentiment":"neutral","sentiment_score":0.008145172847434878,"channel":0,"num_words":4,"start":59.81,"end":62.07},{"sentences":[{"text":"yeah.","start":61.910004,"end":62.230003,"sentiment":"neutral","sentiment_score":0.012878185138106346},{"text":"Correct.","start":62.230003,"end":62.730003,"sentiment":"neutral","sentiment_score":0.030335180461406708}],"sentiment":"neutral","sentiment_score":0.021606682799756527,"channel":1,"num_words":2,"start":61.910004,"end":62.730003},{"sentences":[{"text":"Alright.","start":63.65,"end":64.15,"sentiment":"neutral","sentiment_score":0.037415456026792526},{"text":"Let's find out what's going on.","start":64.21,"end":65.99,"sentiment":"neutral","sentiment_score":-0.0007335289071003596},{"text":"This probably might be just a temporary 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The agent asks for the account holder's name and confirms the address. The agent also asks for a photo of the router and the customer's mobile number. The call ends with the agent telling the customer to call back later."},"intents":{"segments":[{"text":"You know what I mean? Yeah.","start_word":108,"end_word":113,"intents":[{"intent":"Confirm understanding of problem","confidence_score":0.0010580276}]},{"text":"What's the name of the account holder's name? Tony Nguyen?","start_word":114,"end_word":123,"intents":[{"intent":"Provide account holder's name","confidence_score":0.09668422},{"intent":"Clarify account holder's name","confidence_score":0.00022554632}]},{"text":"The the address is Unit Seven one seven 7121 Meredith Street. Yeah? yeah.","start_word":149,"end_word":161,"intents":[{"intent":"Confirm address","confidence_score":0.4176055}]},{"text":"Let's find out what's going on. This probably might be just a temporary thing. 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What's the name of the account holder's name? Tony Nguyen? T o n y? Yeah. T o n y n g u y e n. Okay. Got it. Tony Nguyen. Your service is offline. Yeah. The the address is Unit Seven one seven 7121 Meredith Street. Yeah? yeah. Correct. Alright. Let's find out what's going on. This probably might be just a temporary thing. Because Yeah. we've never we never had problems with this address. Yeah. That's I don't know what it is. So and, like, I'm trying, like, get it won't come up on my Wi Fi or anything. So No. The the Internet's definitely there, so there's something wrong with it. okay. Is that just me, or is that, like, the whole, like, I suburb? I I don't know. I'm not too sure. That's the thing. I know. Well, the service is saying it's active. Okay. So you got a white box on the wall. That that that's all Yeah. there. Is everything plugged in? Yeah. Everything's plugged in. Okay. On your router, can you tell me what color the lights are? Yeah. I'll just I'll tell you now. 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