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Is now a good time for you? Perfect. Not a problem. Just to get a start on that one, Ben, if I could just pass through security with that name, date of birth, and current address, we can get stuck into that. Perfect. Thanks for that one. And I do have to let you know these calls are recorded for quality and training there. In addition to that, just because it has been just a little bit since we last filled out your details in regards to your fact, can I just confirm that there's been, like, no changes in your occupation, daily life, anything like that? So in regards to because I had 89 Mayer Road here originally. Is that just because someone moved out? Or yeah. I I do have that. Yeah. Perfect. No. Because I did update that when we spoke there back in in February, so that's all good. But other than that, no no updates? Perfect. So this advice is just going there to your email there at BenjamindCotterwiththethedotsinbetween@Gmail.com, if that's still correct? Perfect. I'll just be sending that one now. We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there. And then with that, you'll just have your updated statement advice. It's nothing too crazy in regards to that one. I know you're largely sort of happy with how everything was going in regards to your insurances in in super and that. We're just doing a bit of a refresh in regards to your investment and just touching on the estate planning side of things. In regards to your superannuation or And with your your portfolio. Yeah. So with that, we're just reviewing your portfolio then just everything that is going on in the world just to make sure that it's appropriate moving forward. 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afternoon, Benjamin. It's Kyle calling from IQ Financial. How are you today? Yeah. Not too bad at all.\n\nThanks for asking. I just scheduled in for that statement advice this afternoon. Is now a good time for you? Perfect. Not a problem.\n\nJust to get a start on that one, Ben, if I could just pass through security with that name, date of birth, and current address, we can get stuck into that. Perfect. Thanks for that one. And I do have to let you know these calls are recorded for quality and training there. In addition to that, just because it has been just a little bit since we last filled out your details in regards to your fact, can I just confirm that there's been, like, no changes in your occupation, daily life, anything like that?\n\nSo in regards to because I had 89 Mayer Road here originally. Is that just because someone moved out? Or yeah. I I do have that. Yeah.\n\nPerfect. No. Because I did update that when we spoke there back in in February, so that's all good. But other than that, no no updates? Perfect.\n\nSo this advice is just going there to your email there at BenjamindCotterwiththethedotsinbetween@Gmail.com, if that's still correct? Perfect. I'll just be sending that one now. We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there. And then with that, you'll just have your updated statement advice.\n\nIt's nothing too crazy in regards to that one. I know you're largely sort of happy with how everything was going in regards to your insurances in in super and that. We're just doing a bit of a refresh in regards to your investment and just touching on the estate planning side of things. In regards to your superannuation or And with your your portfolio. Yeah.\n\nSo with that, we're just reviewing your portfolio then just everything that is going on in the world just to make sure that it's appropriate moving forward. Does that make sense?","paragraphs":[{"sentences":[{"text":"Good afternoon, Benjamin.","start":2.56,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3612740834554036},{"text":"It's Kyle calling from IQ Financial.","start":3.4399998,"end":5.04,"sentiment":"neutral","sentiment_score":0.25516034414370853},{"text":"How are you today?","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.29938410967588425},{"text":"Yeah.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":0.25120335817337036},{"text":"Not too bad at all.","start":8.0,"end":8.8,"sentiment":"positive","sentiment_score":0.38965349197387694}],"sentiment":"neutral","sentiment_score":0.3164100827355134,"num_words":19,"start":2.56,"end":8.8},{"sentences":[{"text":"Thanks for asking.","start":8.8,"end":9.679999,"sentiment":"positive","sentiment_score":0.7203334371248881},{"text":"I just scheduled in for that statement advice this afternoon.","start":9.679999,"end":12.08,"sentiment":"positive","sentiment_score":0.48371459245681764},{"text":"Is now a good time for you?","start":12.08,"end":13.305,"sentiment":"positive","sentiment_score":0.42779989327703205},{"text":"Perfect.","start":14.985001,"end":15.385,"sentiment":"positive","sentiment_score":0.4552663564682007},{"text":"Not a problem.","start":15.385,"end":15.945,"sentiment":"neutral","sentiment_score":0.32969305912653607}],"sentiment":"positive","sentiment_score":0.4765454592804114,"num_words":24,"start":8.8,"end":15.945},{"sentences":[{"text":"Just to get a start on that one, Ben, if I could just pass through security with that name, date of birth, and current address, we can get stuck into that.","start":15.945,"end":21.725,"sentiment":"neutral","sentiment_score":0.1926693065512565},{"text":"Perfect.","start":30.2,"end":30.68,"sentiment":"positive","sentiment_score":0.5088378190994263},{"text":"Thanks for that one.","start":30.68,"end":31.64,"sentiment":"positive","sentiment_score":0.6203003227710724},{"text":"And I do have to let you know these calls are recorded for quality and training there.","start":31.64,"end":35.18,"sentiment":"neutral","sentiment_score":0.17296235613963185},{"text":"In addition to that, just because it has been just a little bit since we last filled out your details in regards to your fact, can I just confirm that there's been, like, no changes in your occupation, daily life, anything like that?","start":36.04,"end":48.635002,"sentiment":"neutral","sentiment_score":0.027048144619478735}],"sentiment":"neutral","sentiment_score":0.13610643631545827,"num_words":96,"start":15.945,"end":48.635002},{"sentences":[{"text":"So in regards to because I had 89 Mayer Road here originally.","start":57.43,"end":61.91,"sentiment":"neutral","sentiment_score":-0.01649406653208037},{"text":"Is that just because someone moved out?","start":61.91,"end":63.83,"sentiment":"neutral","sentiment_score":-0.038862752595118115},{"text":"Or yeah.","start":63.83,"end":70.125,"sentiment":"neutral","sentiment_score":-0.03703183960169554},{"text":"I I do have that.","start":70.125,"end":71.744995,"sentiment":"neutral","sentiment_score":-0.039025578647851944},{"text":"Yeah.","start":73.805,"end":74.045,"sentiment":"neutral","sentiment_score":0.0686858668923378}],"sentiment":"neutral","sentiment_score":-0.02483236192967053,"num_words":27,"start":57.43,"end":74.045},{"sentences":[{"text":"Perfect.","start":74.045,"end":74.524994,"sentiment":"neutral","sentiment_score":0.14753863215446472},{"text":"No.","start":74.524994,"end":74.685,"sentiment":"neutral","sentiment_score":0.014754265546798706},{"text":"Because I did update that when we spoke there back in in February, so that's all good.","start":74.685,"end":79.68,"sentiment":"neutral","sentiment_score":0.1825672105392989},{"text":"But other than that, no no updates?","start":80.06,"end":82.88,"sentiment":"neutral","sentiment_score":-0.10957646582807813},{"text":"Perfect.","start":85.579994,"end":86.079994,"sentiment":"neutral","sentiment_score":0.2704164385795593}],"sentiment":"neutral","sentiment_score":0.10256728350564286,"num_words":27,"start":74.045,"end":86.079994},{"sentences":[{"text":"So this advice is just going there to your email there at BenjamindCotterwiththethedotsinbetween@Gmail.com, if that's still correct?","start":86.299995,"end":95.345,"sentiment":"neutral","sentiment_score":0.07816278912565287},{"text":"Perfect.","start":97.244995,"end":97.744995,"sentiment":"positive","sentiment_score":0.3984823226928711},{"text":"I'll just be sending that one now.","start":98.045,"end":99.165,"sentiment":"neutral","sentiment_score":0.24718919822147914},{"text":"We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there.","start":99.165,"end":105.744995,"sentiment":"neutral","sentiment_score":0.14816897601953574},{"text":"And then with that, you'll just have your updated statement advice.","start":105.86,"end":108.26,"sentiment":"neutral","sentiment_score":0.2617488977583972}],"sentiment":"neutral","sentiment_score":0.16383661451982334,"num_words":64,"start":86.299995,"end":108.26},{"sentences":[{"text":"It's nothing too crazy in regards to that one.","start":108.26,"end":110.979996,"sentiment":"neutral","sentiment_score":0.265275239944458},{"text":"I know you're largely sort of happy with how everything was going in regards to your insurances in in super and that.","start":110.979996,"end":117.299995,"sentiment":"positive","sentiment_score":0.4239607033404437},{"text":"We're just doing a bit of a refresh in regards to your investment and just touching on the estate planning side of 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I'm alright, mate. You too? Sure. Sure. Benjamin, you've got up 1990. 89 Mayer Road, Landauley. Mhmm. I mean, I live on my own now, and I'm renting on my own, but that's about it. No. So I moved from Cranbrook to Landau. So I've only been living here just under a year. Yep. Alright. Cool. Oh, good. No. No. No. No update. Mhmm. Yeah. Well, I sorta I did a update not that long ago. Like, I called up and changed a few things. No. Just like the yeah. Yeah. In the super stuff, like, I changed to, like, a small a more risky cut stuff and all that. Yeah. 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I'm alright, mate. You too? Sure. Sure.\n\nBenjamin, you've got up 1990. 89 Mayer Road, Landauley. Mhmm. I mean, I live on my own now, and I'm renting on my own, but that's about it. No.\n\nSo I moved from Cranbrook to Landau. So I've only been living here just under a year. Yep. Alright. Cool.\n\nOh, good. No. No. No. No update.\n\nMhmm. Yeah. Well, I sorta I did a update not that long ago. Like, I called up and changed a few things. No.\n\nJust like the yeah. Yeah. In the super stuff, like, I changed to, like, a small a more risky cut stuff and all that. Yeah. Mhmm.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.05028623342514038},{"text":"I'm alright, mate.","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.2736350695292155},{"text":"You too?","start":6.7999997,"end":7.46,"sentiment":"neutral","sentiment_score":0.1997050791978836},{"text":"Sure.","start":13.485,"end":13.985,"sentiment":"neutral","sentiment_score":0.3250300884246826},{"text":"Sure.","start":21.564999,"end":22.064999,"sentiment":"neutral","sentiment_score":0.07897218316793442}],"sentiment":"neutral","sentiment_score":0.2093254840001464,"num_words":8,"start":1.4399999,"end":22.064999},{"sentences":[{"text":"Benjamin, you've got up 1990.","start":22.845001,"end":26.305,"sentiment":"neutral","sentiment_score":0.044340934976935385},{"text":"89 Mayer Road, Landauley.","start":27.165,"end":29.28,"sentiment":"neutral","sentiment_score":0.038459536619484425},{"text":"Mhmm.","start":35.420002,"end":35.920002,"sentiment":"neutral","sentiment_score":0.04570313170552254},{"text":"I mean, I live on my own now, and I'm renting on my own, but that's about it.","start":50.425,"end":55.004997,"sentiment":"neutral","sentiment_score":-0.05468799277312226},{"text":"No.","start":64.64,"end":64.88,"sentiment":"neutral","sentiment_score":-0.09417357295751572}],"sentiment":"neutral","sentiment_score":-0.022665913441571695,"num_words":29,"start":22.845001,"end":64.88},{"sentences":[{"text":"So I moved from Cranbrook to Landau.","start":64.88,"end":67.94,"sentiment":"neutral","sentiment_score":-0.06268036631601197},{"text":"So I've only been living here just under a year.","start":69.6,"end":72.784996,"sentiment":"neutral","sentiment_score":-0.027246938087046146},{"text":"Yep.","start":76.204994,"end":76.524994,"sentiment":"neutral","sentiment_score":0.05050414055585861},{"text":"Alright.","start":76.524994,"end":76.845,"sentiment":"neutral","sentiment_score":0.0936422199010849},{"text":"Cool.","start":76.845,"end":77.345,"sentiment":"neutral","sentiment_score":0.12406967580318452}],"sentiment":"neutral","sentiment_score":-0.022150795441120863,"num_words":20,"start":64.88,"end":77.345},{"sentences":[{"text":"Oh, good.","start":79.645,"end":80.384995,"sentiment":"neutral","sentiment_score":0.27700038254261017},{"text":"No.","start":80.445,"end":80.945,"sentiment":"neutral","sentiment_score":-0.08834988623857498},{"text":"No.","start":83.52,"end":83.68,"sentiment":"neutral","sentiment_score":-0.1331481635570526},{"text":"No.","start":83.68,"end":84.0,"sentiment":"neutral","sentiment_score":-0.13091303408145905},{"text":"No update.","start":84.0,"end":84.58,"sentiment":"neutral","sentiment_score":-0.07660162821412086}],"sentiment":"neutral","sentiment_score":0.006912346397127424,"num_words":7,"start":79.645,"end":84.58},{"sentences":[{"text":"Mhmm.","start":95.52,"end":96.02,"sentiment":"neutral","sentiment_score":0.07581298053264618},{"text":"Yeah.","start":123.235,"end":123.555,"sentiment":"neutral","sentiment_score":0.08517509698867798},{"text":"Well, I sorta I did a update not that long ago.","start":123.555,"end":128.055,"sentiment":"neutral","sentiment_score":0.0017620308155363257},{"text":"Like, I called up and changed a few things.","start":128.515,"end":130.775,"sentiment":"neutral","sentiment_score":-0.012384919242726432},{"text":"No.","start":136.83499,"end":137.155,"sentiment":"neutral","sentiment_score":-0.08167020976543427}],"sentiment":"neutral","sentiment_score":-0.0005549594112064527,"num_words":23,"start":95.52,"end":137.155},{"sentences":[{"text":"Just like the yeah.","start":137.155,"end":138.435,"sentiment":"neutral","sentiment_score":-0.052641595248132944},{"text":"Yeah.","start":138.435,"end":138.675,"sentiment":"neutral","sentiment_score":-0.010163342580199242},{"text":"In the super stuff, like, I changed to, like, a small a more risky cut stuff and all that.","start":138.675,"end":143.55,"sentiment":"neutral","sentiment_score":-0.0083537825236195},{"text":"Yeah.","start":147.69,"end":148.19,"sentiment":"neutral","sentiment_score":0.021557673811912537},{"text":"Mhmm.","start":151.13,"end":151.63,"sentiment":"neutral","sentiment_score":-0.015853887423872948}],"sentiment":"neutral","sentiment_score":-0.014374915582056228,"num_words":26,"start":137.155,"end":151.63}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon, Benjamin. It's Kyle calling from IQ Financial. How are you today?\n\nChannel 1: I'm alright, mate. You too?\n\nChannel 0: Yeah. Not too bad at all. Thanks for asking. I just scheduled in for that statement advice this afternoon. Is now a good time for you?\n\nChannel 1: Sure.\n\nChannel 0: Perfect. Not a problem. Just to get a start on that one, Ben, if I could just pass through security with that name, date of birth, and current address, we can get stuck into that.\n\nChannel 1: Sure. Benjamin, you've got up 1990. 89 Mayer Road, Landauley.\n\nChannel 0: Perfect. Thanks for that one. And I do have to let you know these calls are recorded for quality and training there.\n\nChannel 1: Mhmm.\n\nChannel 0: In addition to that, just because it has been just a little bit since we last filled out your details in regards to your fact, can I just confirm that there's been, like, no changes in your occupation, daily life, anything like that?\n\nChannel 1: I mean, I live on my own now, and I'm renting on my own, but that's about it.\n\nChannel 0: So in regards to because I had 89 Mayer Road here originally. Is that just because someone moved out? Or\n\nChannel 1: No. So I moved from Cranbrook to Landau. So\n\nChannel 0: yeah. I\n\nChannel 1: I've\n\nChannel 0: I\n\nChannel 1: only\n\nChannel 0: do\n\nChannel 1: been living\n\nChannel 0: have that.\n\nChannel 1: here just under a year.\n\nChannel 0: Yeah. Perfect. No. Because I did update that\n\nChannel 1: Yep.\n\nChannel 0: when\n\nChannel 1: Alright.\n\nChannel 0: we\n\nChannel 1: Cool.\n\nChannel 0: spoke there back in in February, so that's all good.\n\nChannel 1: Oh, good.\n\nChannel 0: But\n\nChannel 1: No.\n\nChannel 0: other than that, no no updates?\n\nChannel 1: No. No. No update.\n\nChannel 0: Perfect. So this advice is just going there to your email there at BenjamindCotterwiththethedotsinbetween@Gmail.com, if that's still correct?\n\nChannel 1: Mhmm.\n\nChannel 0: Perfect. I'll just be sending that one now. We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there. And then with that, you'll just have your updated statement advice. It's nothing too crazy in regards to that one.\n\nI know you're largely sort of happy with how everything was going in regards to your insurances in in super and that. We're just doing a bit of a refresh in regards to your investment and just touching on the estate planning side of things.\n\nChannel 1: Yeah. Well, I sorta I did a update not that long ago. Like, I called up and changed a few things.\n\nChannel 0: In regards to your superannuation or\n\nChannel 1: No. Just like the yeah. Yeah. In the super stuff, like, I changed to, like, a small a more risky cut stuff and all that.\n\nChannel 0: And with your your portfolio. Yeah. So with that, we're\n\nChannel 1: Yeah.\n\nChannel 0: just reviewing your portfolio then\n\nChannel 1: Mhmm.\n\nChannel 0: just everything that is going on in the world just to make sure that it's appropriate moving forward. Does that make sense?","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.05028623342514038}],"sentiment":"neutral","sentiment_score":0.05028623342514038,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Good afternoon, Benjamin.","start":2.56,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3612740834554036},{"text":"It's Kyle calling from IQ Financial.","start":3.4399998,"end":5.04,"sentiment":"neutral","sentiment_score":0.25516034414370853},{"text":"How are you today?","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.29938410967588425}],"sentiment":"neutral","sentiment_score":0.2932554426101538,"channel":0,"num_words":13,"start":2.56,"end":5.8599997},{"sentences":[{"text":"I'm alright, mate.","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.2736350695292155},{"text":"You 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I live on my own now, and I'm renting on my own, but that's about it.","start":50.425,"end":55.004997,"sentiment":"neutral","sentiment_score":-0.05468799277312226}],"sentiment":"neutral","sentiment_score":-0.05468799277312226,"channel":1,"num_words":18,"start":50.425,"end":55.004997},{"sentences":[{"text":"So in regards to because I had 89 Mayer Road here originally.","start":57.43,"end":61.91,"sentiment":"neutral","sentiment_score":-0.01649406653208037},{"text":"Is that just because someone moved out?","start":61.91,"end":63.83,"sentiment":"neutral","sentiment_score":-0.038862752595118115},{"text":"Or","start":63.83,"end":64.33,"sentiment":"neutral","sentiment_score":-0.04366689175367355}],"sentiment":"neutral","sentiment_score":-0.025681747915223242,"channel":0,"num_words":20,"start":57.43,"end":64.33},{"sentences":[{"text":"No.","start":64.64,"end":64.88,"sentiment":"neutral","sentiment_score":-0.09417357295751572},{"text":"So I moved from Cranbrook to 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than that, no no updates?","start":80.53999,"end":82.88,"sentiment":"neutral","sentiment_score":-0.12437549605965614}],"sentiment":"neutral","sentiment_score":-0.12437549605965614,"channel":0,"num_words":6,"start":80.53999,"end":82.88},{"sentences":[{"text":"No.","start":83.52,"end":83.68,"sentiment":"neutral","sentiment_score":-0.1331481635570526},{"text":"No.","start":83.68,"end":84.0,"sentiment":"neutral","sentiment_score":-0.13091303408145905},{"text":"No update.","start":84.0,"end":84.58,"sentiment":"neutral","sentiment_score":-0.07660162821412086}],"sentiment":"neutral","sentiment_score":-0.10431611351668835,"channel":1,"num_words":4,"start":83.52,"end":84.58},{"sentences":[{"text":"Perfect.","start":85.579994,"end":86.079994,"sentiment":"neutral","sentiment_score":0.2704164385795593},{"text":"So this advice is just going there to your email there at BenjamindCotterwiththethedotsinbetween@Gmail.com, if that's still correct?","start":86.299995,"end":95.345,"sentiment":"neutral","sentiment_score":0.07816278912565287}],"sentiment":"neutral","sentiment_score":0.08884354742864768,"channel":0,"num_words":18,"start":85.579994,"end":95.345},{"sentences":[{"text":"Mhmm.","start":95.52,"end":96.02,"sentiment":"neutral","sentiment_score":0.07581298053264618}],"sentiment":"neutral","sentiment_score":0.07581298053264618,"channel":1,"num_words":1,"start":95.52,"end":96.02},{"sentences":[{"text":"Perfect.","start":97.244995,"end":97.744995,"sentiment":"positive","sentiment_score":0.3984823226928711},{"text":"I'll just be sending that one now.","start":98.045,"end":99.165,"sentiment":"neutral","sentiment_score":0.24718919822147914},{"text":"We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there.","start":99.165,"end":105.744995,"sentiment":"neutral","sentiment_score":0.14816897601953574},{"text":"And then with that, you'll just have your updated statement advice.","start":105.86,"end":108.26,"sentiment":"neutral","sentiment_score":0.2617488977583972},{"text":"It's nothing too crazy in regards to that one.","start":108.26,"end":110.979996,"sentiment":"neutral","sentiment_score":0.265275239944458}],"sentiment":"neutral","sentiment_score":0.20614737631486996,"channel":0,"num_words":56,"start":97.244995,"end":110.979996},{"sentences":[{"text":"I know you're largely sort of happy with how everything was going in regards to your insurances in in super and that.","start":110.979996,"end":117.299995,"sentiment":"positive","sentiment_score":0.4239607033404437},{"text":"We're just doing a bit of a refresh in regards to your investment and just touching on the estate planning side of things.","start":117.299995,"end":123.005005,"sentiment":"neutral","sentiment_score":0.24141138338524362}],"sentiment":"neutral","sentiment_score":0.33065771758556367,"channel":0,"num_words":45,"start":110.979996,"end":123.005005},{"sentences":[{"text":"Yeah.","start":123.235,"end":123.555,"sentiment":"neutral","sentiment_score":0.08517509698867798},{"text":"Well, I sorta I did a update not that long ago.","start":123.555,"end":128.055,"sentiment":"neutral","sentiment_score":0.0017620308155363257},{"text":"Like, I called up and changed a few things.","start":128.515,"end":130.775,"sentiment":"neutral","sentiment_score":-0.012384919242726432}],"sentiment":"neutral","sentiment_score":-0.00032889701071239655,"channel":1,"num_words":21,"start":123.235,"end":130.775},{"sentences":[{"text":"In regards to your superannuation or","start":133.23999,"end":136.29999,"sentiment":"neutral","sentiment_score":-0.014493061074366173}],"sentiment":"neutral","sentiment_score":-0.014493061074366173,"channel":0,"num_words":6,"start":133.23999,"end":136.29999},{"sentences":[{"text":"No.","start":136.83499,"end":137.155,"sentiment":"neutral","sentiment_score":-0.08167020976543427},{"text":"Just like the yeah.","start":137.155,"end":138.435,"sentiment":"neutral","sentiment_score":-0.052641595248132944},{"text":"Yeah.","start":138.435,"end":138.675,"sentiment":"neutral","sentiment_score":-0.010163342580199242},{"text":"In the super stuff, like, I changed to, like, a small a more risky cut stuff and all that.","start":138.675,"end":143.55,"sentiment":"neutral","sentiment_score":-0.0083537825236195}],"sentiment":"neutral","sentiment_score":-0.01844487205147743,"channel":1,"num_words":25,"start":136.83499,"end":143.55},{"sentences":[{"text":"And with your your portfolio.","start":144.935,"end":146.31499,"sentiment":"neutral","sentiment_score":0.02943541295826435},{"text":"Yeah.","start":146.455,"end":146.69499,"sentiment":"neutral","sentiment_score":0.03560196980834007},{"text":"So with that, we're","start":146.69499,"end":147.89499,"sentiment":"neutral","sentiment_score":0.026432711631059647}],"sentiment":"neutral","sentiment_score":0.028850988112390043,"channel":0,"num_words":10,"start":144.935,"end":147.89499},{"sentences":[{"text":"Yeah.","start":147.69,"end":148.19,"sentiment":"neutral","sentiment_score":0.021557673811912537}],"sentiment":"neutral","sentiment_score":0.021557673811912537,"channel":1,"num_words":1,"start":147.69,"end":148.19},{"sentences":[{"text":"just reviewing your portfolio then","start":147.89499,"end":151.33499,"sentiment":"neutral","sentiment_score":0.02235640212893486}],"sentiment":"neutral","sentiment_score":0.02235640212893486,"channel":0,"num_words":5,"start":147.89499,"end":151.33499},{"sentences":[{"text":"Mhmm.","start":151.13,"end":151.63,"sentiment":"neutral","sentiment_score":-0.015853887423872948}],"sentiment":"neutral","sentiment_score":-0.015853887423872948,"channel":1,"num_words":1,"start":151.13,"end":151.63},{"sentences":[{"text":"just everything that is going on in the world just to make sure that it's appropriate moving forward.","start":151.33499,"end":155.435,"sentiment":"neutral","sentiment_score":0.26822468307283187},{"text":"Does that make sense?","start":158.855,"end":159.995,"sentiment":"neutral","sentiment_score":0.17000088095664978}],"sentiment":"neutral","sentiment_score":0.25036580996079877,"channel":0,"num_words":22,"start":151.33499,"end":159.995}]},"summary":{"result":"success","short":"Kyle from IQ Financial calls Benjamin to confirm if there have been any changes in his occupation, address, or employment status since February. He also asks if there have been any updates on his investment portfolio and estate planning. Kyle informs Benjamin that the call is being recorded and that he will send an updated statement advice via email."},"intents":{"segments":[{"text":"I just scheduled in for that statement advice this afternoon. Is now a good time for you? Sure.","start_word":28,"end_word":45,"intents":[{"intent":"Schedule statement advice","confidence_score":0.22034636}]},{"text":"I'll just be sending that one now. We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there. And then with that, you'll just have your updated statement advice.","start_word":276,"end_word":321,"intents":[{"intent":"Update information","confidence_score":0.06691237},{"intent":"Update statement advice","confidence_score":0.40082693}]},{"text":"just reviewing your portfolio then Mhmm.","start_word":439,"end_word":444,"intents":[{"intent":"Review portfolio","confidence_score":0.3059263}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.05028623342514038},{"text":"Good afternoon, Benjamin.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.3531000316143036},{"text":"It's Kyle calling from IQ Financial. How are you today? I'm alright, mate. You too? Yeah.","start_word":4,"end_word":19,"sentiment":"neutral","sentiment_score":0.26808589696884155},{"text":"Not too bad at all. Thanks for asking. I just scheduled in for that statement advice this afternoon. Is now a good time for you?","start_word":20,"end_word":44,"sentiment":"positive","sentiment_score":0.477143794298172},{"text":"Sure.","start_word":45,"end_word":45,"sentiment":"neutral","sentiment_score":0.3250300884246826},{"text":"Perfect.","start_word":46,"end_word":46,"sentiment":"positive","sentiment_score":0.4552663564682007},{"text":"Not a problem. Just to get a start on that one, Ben, if I could just pass through security with that name, date of birth, and current address, we can get stuck into that. Sure. Benjamin, you've got up 1990. 89 Mayer Road, Landauley.","start_word":47,"end_word":90,"sentiment":"neutral","sentiment_score":0.15756671130657196},{"text":"Perfect. Thanks for that one.","start_word":91,"end_word":95,"sentiment":"positive","sentiment_score":0.5853310823440552},{"text":"And I do have to let you know these calls are recorded for quality and training there. Mhmm. In addition to that, just because it has been just a little bit since we last filled out your details in regards to your fact, can I just confirm that there's been, like, no changes in your occupation, daily life, anything like that? I mean, I live on my own now, and I'm renting on my own, but that's about it. So in regards to because I had 89 Mayer Road here originally. Is that just because someone moved out? Or No. So I moved from Cranbrook to Landau. So yeah. I I've I only do been living have that. here just under a year. Yeah. Perfect. No. Because I did update that Yep. when Alright. we Cool. spoke there back in in February, so that's all good. Oh, good. But No. other than that, no no updates? No. No. No update. Perfect. So this advice is just going there to your email there at BenjamindCotterwiththethedotsinbetween@Gmail.com, if that's still correct? Mhmm.","start_word":96,"end_word":274,"sentiment":"neutral","sentiment_score":0.03254624576874952},{"text":"Perfect.","start_word":275,"end_word":275,"sentiment":"positive","sentiment_score":0.3984823226928711},{"text":"I'll just be sending that one now. We'll be coming via Odoo sign, which is a bit different to the DocuSign you probably used previously and take a little bit just to come through there. And then with that, you'll just have your updated statement advice. It's nothing too crazy in regards to that one.","start_word":276,"end_word":330,"sentiment":"neutral","sentiment_score":0.20371423661708832},{"text":"I know you're largely sort of happy with how everything was going in regards to your insurances in in super and that.","start_word":331,"end_word":352,"sentiment":"positive","sentiment_score":0.4214643239974976},{"text":"We're just doing a bit of a refresh in regards to your investment and just touching on the estate planning side of things. Yeah. Well, I sorta I did a update not that long ago. Like, I called up and changed a few things. In regards to your superannuation or No. Just like the yeah. Yeah. In the super stuff, like, I changed to, like, a small a more risky cut stuff and all that. And with your your portfolio. Yeah. So with that, we're Yeah. just reviewing your portfolio then Mhmm. just everything that is going on in the world just to make sure that it's appropriate moving forward. Does that make sense?","start_word":353,"end_word":466,"sentiment":"neutral","sentiment_score":0.09310798281640335}],"average":{"sentiment":"neutral","sentiment_score":0.13681994226878277}}}}