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a great day.","start":97.70294,"end":98.76294,"sentiment":"positive","sentiment_score":0.5276555567979813}],"sentiment":"positive","sentiment_score":0.4754040837287903,"channel":0,"num_words":6,"start":96.90294,"end":98.76294}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer named Finn Abbo to ask if he needs assistance with setting up his router service. The customer is at work and the representative offers after-hours customer support and a callback number for future inquiries. The call ends with the representative sending a SMS message and thanking the customer."},"intents":{"segments":[{"text":"I just wanted to ask because upon checking, the router has been delivered already, but the service at the address is still not online. Just wanted to ask if you need assistance on setting it up or you're having technical issues.","start_word":23,"end_word":63,"intents":[{"intent":"Assist with setting up router","confidence_score":0.014227362}]},{"text":"So the router has been delivered. If you need assistance later on when you got home, just give us a callback so we can assist you on setting it up. Okay.","start_word":92,"end_word":122,"intents":[{"intent":"Request callback","confidence_score":0.14996013}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.07336822897195816},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.372689425945282},{"text":"This is Maureen from Airtel tech support. Yeah. Am I speaking with Yes. Finn Abbo? Yeah. Yes. Yeah. I just wanted to ask because upon checking, the router has been delivered already, but the service at the address is still not online. Just wanted to ask if you need assistance on setting it up or you're having technical issues. I'm not at home yet. I'm Mhmm. at work. Hello? Okay. I see. Yeah. Hello? Can you hear me? I'm saying I'm at work. Mhmm. Okay. I see. So the router has been delivered. If you need assistance later on when you got home, just give us a callback so we can assist you on setting it up. Okay. Probably tomorrow Yeah. because I'll Sorry? be finishing at nine. Probably tomorrow because I'll be finishing at nine. We do have after hours customer support. Do you have that number? Because we have twenty four hours customer service. You can call us still at 9PM. Mhmm. Or do you want me to dictate that now instead? I don't have a pen. Okay. I see. Okay. We'll then send you the number Okay. by SMS. Thank you. Alright. Okay. Thank you. Okay. You're Bye.","start_word":5,"end_word":205,"sentiment":"neutral","sentiment_score":-0.005856176372617483},{"text":"welcome. Bye. Have a great day.","start_word":206,"end_word":211,"sentiment":"positive","sentiment_score":0.47786325216293335}],"average":{"sentiment":"neutral","sentiment_score":0.016432878672118355}}}}