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I see. Dylan Pam? Yeah. Hang on. Let me just check your account. Okay. So do you have the router now? Do you have the router? The router is the one is the modem that we sent you. Yeah. So can you see the NTD box? It's the network termination device, like a other modem mounted on your wall. Like a black modem. Okay. Is there other box other than that? That's a small box. Right? Block small box? Yeah. Is there other box beside it? Is it a block box also? Is it a black box also? Yeah. Can you see if there's an available port below it? Like, you can plug in the cable that we provided you? Yeah. The yellow cable. It fits. Okay. We can try to plug it in there still. Yeah. So please get the router. Yeah. Yeah. That's correct. Yeah. Mhmm. Yeah. And how about the block box on the wall? Is there also a green light at the sides or front of it? How about the modem on the wall? The one you mentioned that do not touch? Yeah. But is the yellow cable fit there? The low yeah. Yeah. Because for you to establish a connection, the yellow cable should connected to that box, and the other end is on the router. The router is the one that we provided you. It's connected now to the NTT box, the box on the wall. Yeah. And how about at the back of the router? Is it at the one port? It says w a n port on your router? Yeah. Okay. Yeah. That's correct. So upon checking on there and the service is now online, can we try to use the Internet? Let's see if it'll work. Yeah. Or I can stay on the line while you're checking it. Yeah. Just to make sure. Can you see the Wi Fi name at the available Wi Fi? Yeah. I think there's an Airtel Airtel 5 or 24 Yeah. And the password is at the back of your router. There's a sticker. Yeah. It says maybe Wi Fi key or w LAN keys. Yeah. Can you see it? Or w LAN key. Yeah. Is there a Wi Fi key? Yeah. That one. Okay. Mhmm. Great. So you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime. Mhmm. Mhmm. Did Yeah. Mhmm. I can't see. Yeah. I think you're referring to I think you're referring to the new dwelling fee. Yeah. So Yeah. So, actually, the new development charges is a one time fee applied to a certain new property development. So it helps cover the cost of connecting new premises to the Internet network. If you were yeah. If you were renting, yeah, please inform your landlord so they're aware of this charge. But if you are the owner property owner, then you will be the one responsible for paying it. Actually yeah. Yeah. So it's the yeah. So it's the property manager who who needs to settle this. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. Yeah. It's very possible for that. Mhmm. Yeah. Because that is, yeah, that's the responsible of the landlord since he or she is the owner of the property. And Yeah. No worries. You're welcome. Just give us a call if you run into any issues. Then regarding the NDC, I think I suggest you coordinate with the Supa network and forward the, yeah, forward the invoice to your landlord. Within this address? Yeah. Mhmm. And I think Super Network will the one who will contact him or her if ever. Other than you. Yeah. Okay. You're welcome. Bye. 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Good afternoon. Yeah. This is Maureen from Airtel tech support. How can I assist you today?\n\nOkay. I see may I know your full name, please, for me to check the account? Mhmm. Mhmm. Okay.\n\nI see. Dylan Pam? Yeah. Hang on. Let me just check your account.\n\nOkay. So do you have the router now? Do you have the router? The router is the one is the modem that we sent you. Yeah.\n\nSo can you see the NTD box? It's the network termination device, like a other modem mounted on your wall. Like a black modem. Okay. Is there other box other than that?\n\nThat's a small box. Right? Block small box? Yeah. Is there other box beside it?\n\nIs it a block box also? Is it a black box also? Yeah. Can you see if there's an available port below it? Like, you can plug in the cable that we provided you?\n\nYeah. The yellow cable. It fits. Okay. We can try to plug it in there still.\n\nYeah. So please get the router. Yeah. Yeah. That's correct.\n\nYeah. Mhmm. Yeah. And how about the block box on the wall? Is there also a green light at the sides or front of it?\n\nHow about the modem on the wall? The one you mentioned that do not touch? Yeah. But is the yellow cable fit there? The low yeah.\n\nYeah. Because for you to establish a connection, the yellow cable should connected to that box, and the other end is on the router. The router is the one that we provided you. It's connected now to the NTT box, the box on the wall. Yeah.\n\nAnd how about at the back of the router? Is it at the one port? It says w a n port on your router? Yeah. Okay.\n\nYeah. That's correct. So upon checking on there and the service is now online, can we try to use the Internet? Let's see if it'll work. Yeah.\n\nOr I can stay on the line while you're checking it. Yeah. Just to make sure. Can you see the Wi Fi name at the available Wi Fi? Yeah.\n\nI think there's an Airtel Airtel 5 or 24 Yeah. And the password is at the back of your router. There's a sticker. Yeah. It says maybe Wi Fi key or w LAN keys.\n\nYeah. Can you see it? Or w LAN key. Yeah. Is there a Wi Fi key?\n\nYeah. That one. Okay. Mhmm. Great.\n\nSo you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime. Mhmm. Mhmm. Did Yeah.\n\nMhmm. I can't see. Yeah. I think you're referring to I think you're referring to the new dwelling fee. Yeah.\n\nSo Yeah. So, actually, the new development charges is a one time fee applied to a certain new property development. So it helps cover the cost of connecting new premises to the Internet network. If you were yeah. If you were renting, yeah, please inform your landlord so they're aware of this charge.\n\nBut if you are the owner property owner, then you will be the one responsible for paying it. Actually yeah. Yeah. So it's the yeah. So it's the property manager who who needs to settle this.\n\nYou will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. Yeah. It's very possible for that. Mhmm. Yeah.\n\nBecause that is, yeah, that's the responsible of the landlord since he or she is the owner of the property. And Yeah. No worries. You're welcome. Just give us a call if you run into any issues.\n\nThen regarding the NDC, I think I suggest you coordinate with the Supa network and forward the, yeah, forward the invoice to your landlord. Within this address? Yeah. Mhmm. And I think Super Network will the one who will contact him or her if ever.\n\nOther than you. Yeah. Okay. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.1219434216618538},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.33180662989616394},{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3549923300743103},{"text":"This is Maureen from Airtel tech support.","start":3.6799998,"end":6.3399997,"sentiment":"positive","sentiment_score":0.3812113404273987},{"text":"How can I assist you today?","start":6.8799996,"end":8.82,"sentiment":"positive","sentiment_score":0.3975796699523926}],"sentiment":"positive","sentiment_score":0.36438273024909634,"num_words":17,"start":1.8399999,"end":8.82},{"sentences":[{"text":"Okay.","start":17.795,"end":18.035,"sentiment":"neutral","sentiment_score":-0.012038088403642178},{"text":"I see may I know your full name, please, for me to check the 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just check your account.","start":47.324997,"end":48.945,"sentiment":"neutral","sentiment_score":0.04403769597411156}],"sentiment":"neutral","sentiment_score":0.031895164758540116,"num_words":13,"start":41.37,"end":48.945},{"sentences":[{"text":"Okay.","start":56.445,"end":56.945,"sentiment":"neutral","sentiment_score":0.02628581039607525},{"text":"So do you have the router now?","start":58.87,"end":61.449997,"sentiment":"neutral","sentiment_score":0.011896186907376562},{"text":"Do you have the router?","start":64.15,"end":65.45,"sentiment":"neutral","sentiment_score":-0.01658839248120785},{"text":"The router is the one is the modem that we sent you.","start":72.735,"end":76.755,"sentiment":"neutral","sentiment_score":-0.038009162992239},{"text":"Yeah.","start":79.615,"end":80.115,"sentiment":"neutral","sentiment_score":0.06654190272092819}],"sentiment":"neutral","sentiment_score":-0.013959649878625687,"num_words":26,"start":56.445,"end":80.115},{"sentences":[{"text":"So can you see the NTD box?","start":80.255,"end":83.875,"sentiment":"neutral","sentiment_score":0.0301010576742036},{"text":"It's the network termination device, like a other modem mounted on your wall.","start":84.255,"end":90.240005,"sentiment":"neutral","sentiment_score":0.02170091910431018},{"text":"Like a black modem.","start":93.18,"end":94.48,"sentiment":"neutral","sentiment_score":0.0036716233007609844},{"text":"Okay.","start":98.54,"end":98.955,"sentiment":"neutral","sentiment_score":-0.007325664162635803},{"text":"Is there other box other than that?","start":99.195,"end":101.775,"sentiment":"neutral","sentiment_score":-0.01922044437378645}],"sentiment":"neutral","sentiment_score":0.011426158453105018,"num_words":32,"start":80.255,"end":101.775},{"sentences":[{"text":"That's a small box.","start":102.395004,"end":103.515,"sentiment":"neutral","sentiment_score":-0.00924047315493226},{"text":"Right?","start":103.515,"end":103.835,"sentiment":"neutral","sentiment_score":-0.001820305362343788},{"text":"Block small box?","start":103.835,"end":105.535,"sentiment":"neutral","sentiment_score":-0.0008486186464627582},{"text":"Yeah.","start":108.555,"end":108.795,"sentiment":"neutral","sentiment_score":-0.012607306241989136},{"text":"Is there other box beside it?","start":108.795,"end":111.21,"sentiment":"neutral","sentiment_score":-0.01929598953574896}],"sentiment":"neutral","sentiment_score":-0.011314086491862933,"num_words":15,"start":102.395004,"end":111.21},{"sentences":[{"text":"Is it a block box also?","start":134.025,"end":135.725,"sentiment":"neutral","sentiment_score":-0.04498961257437865},{"text":"Is it a black box also?","start":138.91,"end":140.85,"sentiment":"neutral","sentiment_score":-0.04824188289542993},{"text":"Yeah.","start":143.63,"end":144.13,"sentiment":"neutral","sentiment_score":0.0011244378983974457},{"text":"Can you see if there's an available port below it?","start":144.67,"end":149.73,"sentiment":"neutral","sentiment_score":-0.009492227248847485},{"text":"Like, you can plug in the cable that we provided you?","start":150.11,"end":153.925,"sentiment":"neutral","sentiment_score":-0.029917332682419907}],"sentiment":"neutral","sentiment_score":-0.028890513732810232,"num_words":34,"start":134.025,"end":153.925},{"sentences":[{"text":"Yeah.","start":160.065,"end":160.465,"sentiment":"neutral","sentiment_score":-0.10365492105484007},{"text":"The yellow cable.","start":160.465,"end":161.445,"sentiment":"neutral","sentiment_score":-0.12615216275056204},{"text":"It fits.","start":165.745,"end":166.44,"sentiment":"neutral","sentiment_score":-0.12315691262483597},{"text":"Okay.","start":174.68001,"end":175.16,"sentiment":"neutral","sentiment_score":-0.04422779381275177},{"text":"We can try to plug it in there still.","start":175.16,"end":178.22,"sentiment":"neutral","sentiment_score":-0.04033648305469089}],"sentiment":"neutral","sentiment_score":-0.070980085991323,"num_words":16,"start":160.065,"end":178.22},{"sentences":[{"text":"Yeah.","start":180.215,"end":180.715,"sentiment":"neutral","sentiment_score":0.010482102632522585},{"text":"So please get the router.","start":181.175,"end":183.515,"sentiment":"neutral","sentiment_score":0.019976972416043282},{"text":"Yeah.","start":184.135,"end":184.635,"sentiment":"neutral","sentiment_score":0.02381034381687641},{"text":"Yeah.","start":193.015,"end":193.495,"sentiment":"neutral","sentiment_score":0.03158961609005928},{"text":"That's correct.","start":193.495,"end":194.395,"sentiment":"neutral","sentiment_score":0.02750325109809637}],"sentiment":"neutral","sentiment_score":0.02207734268158674,"num_words":10,"start":180.215,"end":194.395},{"sentences":[{"text":"Yeah.","start":195.70999,"end":196.20999,"sentiment":"neutral","sentiment_score":0.006288002245128155},{"text":"Mhmm.","start":196.98999,"end":197.48999,"sentiment":"neutral","sentiment_score":-0.011328104883432388},{"text":"Yeah.","start":198.34999,"end":198.84999,"sentiment":"neutral","sentiment_score":0.023223144933581352},{"text":"And how about the block box on the wall?","start":198.90999,"end":202.18999,"sentiment":"neutral","sentiment_score":0.026260030559367604},{"text":"Is there also a green light at the sides or front of it?","start":202.18999,"end":207.32999,"sentiment":"neutral","sentiment_score":0.013011151494888159}],"sentiment":"neutral","sentiment_score":0.016946731470525264,"num_words":25,"start":195.70999,"end":207.32999},{"sentences":[{"text":"How about the modem on the wall?","start":213.855,"end":216.75499,"sentiment":"neutral","sentiment_score":-0.025322312090013708},{"text":"The one you mentioned that do not touch?","start":218.09499,"end":221.155,"sentiment":"neutral","sentiment_score":-0.05983434268273413},{"text":"Yeah.","start":234.02,"end":234.52,"sentiment":"neutral","sentiment_score":-0.04297731444239616},{"text":"But is the yellow cable fit there?","start":234.58,"end":237.0,"sentiment":"neutral","sentiment_score":-0.04852337336965969},{"text":"The low yeah.","start":241.605,"end":246.505,"sentiment":"neutral","sentiment_score":-0.28165145715077716}],"sentiment":"neutral","sentiment_score":-0.07244331636824287,"num_words":26,"start":213.855,"end":246.505},{"sentences":[{"text":"Yeah.","start":251.86,"end":252.18001,"sentiment":"neutral","sentiment_score":0.01774410717189312},{"text":"Because for you to establish a connection, the yellow cable should connected to that box, and the other end is on the router.","start":252.18001,"end":261.88,"sentiment":"neutral","sentiment_score":0.08156076365191003},{"text":"The router is the one that we provided you.","start":262.415,"end":264.915,"sentiment":"neutral","sentiment_score":0.09886340134673649},{"text":"It's connected now to the NTT box, the box on the 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work.","start":308.03998,"end":309.41998,"sentiment":"neutral","sentiment_score":0.04159224927425385},{"text":"Yeah.","start":315.60498,"end":315.925,"sentiment":"neutral","sentiment_score":0.13970577716827393}],"sentiment":"neutral","sentiment_score":0.05578442945800446,"num_words":27,"start":300.495,"end":315.925},{"sentences":[{"text":"Or I can stay on the line while you're checking it.","start":315.925,"end":319.145,"sentiment":"neutral","sentiment_score":0.15471697734160858},{"text":"Yeah.","start":321.685,"end":322.185,"sentiment":"neutral","sentiment_score":0.08533798158168793},{"text":"Just to make sure.","start":322.965,"end":324.26498,"sentiment":"neutral","sentiment_score":0.06440627109259367},{"text":"Can you see the Wi Fi name at the available Wi 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key?","start":378.125,"end":379.665,"sentiment":"neutral","sentiment_score":0.007592250670616825}],"sentiment":"neutral","sentiment_score":-0.001983087684493512,"num_words":16,"start":367.29,"end":379.665},{"sentences":[{"text":"Yeah.","start":381.005,"end":381.405,"sentiment":"neutral","sentiment_score":0.01226847991347313},{"text":"That one.","start":381.405,"end":382.225,"sentiment":"neutral","sentiment_score":0.014617526903748512},{"text":"Okay.","start":409.145,"end":409.645,"sentiment":"neutral","sentiment_score":0.05511871352791786},{"text":"Mhmm.","start":409.945,"end":410.445,"sentiment":"neutral","sentiment_score":0.067848339676857},{"text":"Great.","start":413.225,"end":413.725,"sentiment":"positive","sentiment_score":0.7227336168289185}],"sentiment":"neutral","sentiment_score":0.1478673672924439,"num_words":6,"start":381.005,"end":413.725},{"sentences":[{"text":"So you're all set now.","start":414.185,"end":416.04,"sentiment":"positive","sentiment_score":0.6989264488220215},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime.","start":416.6,"end":422.14,"sentiment":"neutral","sentiment_score":0.287314052383105},{"text":"Mhmm.","start":427.16,"end":427.66,"sentiment":"neutral","sentiment_score":-0.009856121614575386},{"text":"Mhmm.","start":438.745,"end":439.245,"sentiment":"neutral","sentiment_score":-0.031380683183670044},{"text":"Did Yeah.","start":439.945,"end":443.165,"sentiment":"neutral","sentiment_score":-0.06336643919348717}],"sentiment":"neutral","sentiment_score":0.3147524260674362,"num_words":27,"start":414.185,"end":443.165},{"sentences":[{"text":"Mhmm.","start":457.195,"end":457.275,"sentiment":"neutral","sentiment_score":-0.10581303387880324},{"text":"I can't see.","start":457.275,"end":458.175,"sentiment":"neutral","sentiment_score":-0.17233653366565704},{"text":"Yeah.","start":460.555,"end":461.055,"sentiment":"neutral","sentiment_score":-0.05921575054526329},{"text":"I think you're referring to I think you're referring to the new dwelling fee.","start":461.515,"end":466.975,"sentiment":"neutral","sentiment_score":-0.0635892464114087},{"text":"Yeah.","start":469.115,"end":469.615,"sentiment":"neutral","sentiment_score":-0.05031991004943848}],"sentiment":"neutral","sentiment_score":-0.0811303872615099,"num_words":20,"start":457.195,"end":469.615},{"sentences":[{"text":"So Yeah.","start":469.8,"end":486.715,"sentiment":"neutral","sentiment_score":-0.05148051306605339},{"text":"So, actually, the new development charges is a one time fee applied to a certain new property development.","start":486.715,"end":494.655,"sentiment":"neutral","sentiment_score":-0.03412231316583024},{"text":"So it helps cover the cost of connecting new premises to the Internet network.","start":495.435,"end":500.37,"sentiment":"neutral","sentiment_score":-0.0052568915167025155},{"text":"If you were yeah.","start":501.41,"end":502.63,"sentiment":"neutral","sentiment_score":-0.0341782346367836},{"text":"If you were renting, yeah, please inform your landlord so they're aware of this charge.","start":503.57,"end":509.51,"sentiment":"neutral","sentiment_score":-0.05947751800219218}],"sentiment":"neutral","sentiment_score":-0.03433273307416799,"num_words":53,"start":469.8,"end":509.51},{"sentences":[{"text":"But if you are the owner property owner, then you will be the one responsible for paying it.","start":509.97,"end":515.325,"sentiment":"neutral","sentiment_score":-0.07827587839629915},{"text":"Actually yeah.","start":516.205,"end":520.60504,"sentiment":"neutral","sentiment_score":-0.09138797782361507},{"text":"Yeah.","start":520.60504,"end":521.085,"sentiment":"neutral","sentiment_score":-0.0402451790869236},{"text":"So it's the yeah.","start":521.085,"end":524.525,"sentiment":"neutral","sentiment_score":-0.04744293075054884},{"text":"So it's the property manager who who needs to settle this.","start":524.525,"end":528.45,"sentiment":"neutral","sentiment_score":-0.060292516073042694}],"sentiment":"neutral","sentiment_score":-0.06902712071314454,"num_words":36,"start":509.97,"end":528.45},{"sentences":[{"text":"You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date.","start":528.85004,"end":540.945,"sentiment":"neutral","sentiment_score":-0.06683210620807635},{"text":"Yeah.","start":546.865,"end":547.365,"sentiment":"neutral","sentiment_score":-0.038929324597120285},{"text":"It's very possible for that.","start":555.02,"end":557.04,"sentiment":"neutral","sentiment_score":-0.2089012920856476},{"text":"Mhmm.","start":569.63495,"end":570.13495,"sentiment":"neutral","sentiment_score":-0.041737452149391174},{"text":"Yeah.","start":581.475,"end":581.795,"sentiment":"neutral","sentiment_score":-0.1100698709487915}],"sentiment":"neutral","sentiment_score":-0.08240068972938591,"num_words":45,"start":528.85004,"end":581.795},{"sentences":[{"text":"Because that is, yeah, that's the responsible of the landlord since he or she is the owner of the property.","start":581.795,"end":591.12,"sentiment":"neutral","sentiment_score":-0.16791317686438562},{"text":"And Yeah.","start":592.94,"end":612.48,"sentiment":"neutral","sentiment_score":0.03458518534898757},{"text":"No worries.","start":612.48,"end":613.22,"sentiment":"neutral","sentiment_score":0.08297159150242805},{"text":"You're welcome.","start":615.6,"end":616.42,"sentiment":"positive","sentiment_score":0.3472437560558319},{"text":"Just give us a call if you run into any issues.","start":616.48,"end":619.3,"sentiment":"neutral","sentiment_score":0.12936129827391019}],"sentiment":"neutral","sentiment_score":-0.027180761904329866,"num_words":37,"start":581.795,"end":619.3},{"sentences":[{"text":"Then regarding the NDC, I think I suggest you coordinate with the Supa network and forward the, yeah, forward the invoice to your landlord.","start":619.92,"end":632.145,"sentiment":"neutral","sentiment_score":0.0591415356999884},{"text":"Within this address?","start":637.405,"end":638.525,"sentiment":"neutral","sentiment_score":-0.0061762984842062},{"text":"Yeah.","start":638.525,"end":639.025,"sentiment":"neutral","sentiment_score":0.005632954649627209},{"text":"Mhmm.","start":640.125,"end":640.59,"sentiment":"neutral","sentiment_score":0.002776331501081586},{"text":"And I think Super Network will the one who will contact him or her if 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Hello. I just wonder, like, I just received the modem, and now I just want to connect, but don't know how. My full name is d I e u l I n h as the middle name, and p h a m for the last name. Yeah. Yeah. That's right. Sorry? I'm not really sure what the outer mean. Oh, yeah. Yeah. Yeah. Yeah. Already good. I just have, like, the BG SAP or something like that. Yes. Small, black box. Yes. But, like, it said, charges apply for unauthorized equipment handling or something like that. Yeah. So I'm not touching. Sorry? Yeah. Yeah. Block box. Fuck in the yellow cable, isn't it? Yeah. There's one, but, like, it said, it just said, like, charge is applied if touched. Okay. So so if, like, for example, if it's work, it's gonna turn green. Right? I can see the red color the red line here. It's more, like, turn green, isn't it? Sorry? Can you repeat it again? Chili Link. It's not the modem. It's like I don't know what it is, but it just said, like, fiber or wanting to attach that device. I don't know. There's, like, the thing that can flop the cable. I'm not sure how. Maybe try to plug it. Oh, it's green now. So is that mean, like, it's working? Or maybe. Because it turned green now. It's all already, like, connected with that box that it said don't touch or something. Yeah. I plug it in w a n one. One something. Yeah. Yeah. Okay. Okay. If it's work, like if it's not working, I'll call you later. But if it's work, that's fine. Oh, okay. Oh, because I'd like have to, like, log in, isn't it? Like, it have the password underneath or something? Yeah. Yep. Yeah. I already see the name. 424. Yeah. Yeah. Oh, it's a Wi Fi key. Not the password under the username, isn't it? It's Wi Fi key. Yeah. Joining. Let me try. Oh, it's working. I just want to ask about the Supa network because it said, like, I'm the first, like, tenant, so it will have, like, the dueing fee or something like that, like, $300. But, like, I know you're not related to that, but just wonder if you know any information about that because I thought that is, like, under the landlord responsibility because I I just pay, like, the bill from yours. Just wonder if you know any information about the super network. They send me, like, the invoice, but, like, the network is already working. So I think it's, like, automatically when I check with the landlord, and she says she doesn't know. And she forced me to pay that bill. So that's why I'm wondering, should I pay it or not? Yeah. Yeah. Yeah. I'm not the owner. I just ran here. Yeah. And suddenly, you send me an invoice, like, $300. Yeah. Oh, yeah. Because it said, like, due date immediately. So that's why I'm I'm just wondering, like, it was, like, few days ago, but I agree with the landlord that she have to pay. But, like, she pushed yeah. She said, like, I have to pay, so we are viewing on that. So it's, like, knowing nowhere. And then I I emailed the super network that I'm not the landlord. So please, like, for what? The invoice for the landlord. Yeah. But, like, I haven't had any reply back. So, yeah, just just wonder, like, on your point of view because I didn't know. Because, like, my first time, like, doing that, normally, I just use, like, the Optus, like, five g to because I don't have any end to end before. So, yeah, that's why this time, I want to change and suddenly it's happened. Thank you so much for for supporting. It's all work now. Thank you so much. Oh, good. All right. Thank you. Yep. Sure. Yeah. Yeah. I already, you know, emailed them and then wait for them to reply. Alright. Yeah. Yeah. Thank you. Yeah. Thank you so much. Okay. 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Hello. I just wonder, like, I just received the modem, and now I just want to connect, but don't know how. My full name is d I e u l I n h as the middle name, and p h a m for the last name. Yeah.\n\nYeah. That's right. Sorry? I'm not really sure what the outer mean. Oh, yeah.\n\nYeah. Yeah. Yeah. Already good. I just have, like, the BG SAP or something like that.\n\nYes. Small, black box. Yes. But, like, it said, charges apply for unauthorized equipment handling or something like that. Yeah.\n\nSo I'm not touching. Sorry? Yeah. Yeah. Block box.\n\nFuck in the yellow cable, isn't it? Yeah. There's one, but, like, it said, it just said, like, charge is applied if touched. Okay. So so if, like, for example, if it's work, it's gonna turn green.\n\nRight? I can see the red color the red line here. It's more, like, turn green, isn't it? Sorry? Can you repeat it again?\n\nChili Link. It's not the modem. It's like I don't know what it is, but it just said, like, fiber or wanting to attach that device. I don't know. There's, like, the thing that can flop the cable.\n\nI'm not sure how. Maybe try to plug it. Oh, it's green now. So is that mean, like, it's working? Or maybe.\n\nBecause it turned green now. It's all already, like, connected with that box that it said don't touch or something. Yeah. I plug it in w a n one. One something.\n\nYeah. Yeah. Okay. Okay. If it's work, like if it's not working, I'll call you later.\n\nBut if it's work, that's fine. Oh, okay. Oh, because I'd like have to, like, log in, isn't it? Like, it have the password underneath or something? Yeah.\n\nYep. Yeah. I already see the name. 424. Yeah.\n\nYeah. Oh, it's a Wi Fi key. Not the password under the username, isn't it? It's Wi Fi key. Yeah.\n\nJoining. Let me try. Oh, it's working. I just want to ask about the Supa network because it said, like, I'm the first, like, tenant, so it will have, like, the dueing fee or something like that, like, $300. But, like, I know you're not related to that, but just wonder if you know any information about that because I thought that is, like, under the landlord responsibility because I I just pay, like, the bill from yours.\n\nJust wonder if you know any information about the super network. They send me, like, the invoice, but, like, the network is already working. So I think it's, like, automatically when I check with the landlord, and she says she doesn't know. And she forced me to pay that bill. So that's why I'm wondering, should I pay it or not?\n\nYeah. Yeah. Yeah. I'm not the owner. I just ran here.\n\nYeah. And suddenly, you send me an invoice, like, $300. Yeah. Oh, yeah. Because it said, like, due date immediately.\n\nSo that's why I'm I'm just wondering, like, it was, like, few days ago, but I agree with the landlord that she have to pay. But, like, she pushed yeah. She said, like, I have to pay, so we are viewing on that. So it's, like, knowing nowhere. And then I I emailed the super network that I'm not the landlord.\n\nSo please, like, for what? The invoice for the landlord. Yeah. But, like, I haven't had any reply back. So, yeah, just just wonder, like, on your point of view because I didn't know.\n\nBecause, like, my first time, like, doing that, normally, I just use, like, the Optus, like, five g to because I don't have any end to end before. So, yeah, that's why this time, I want to change and suddenly it's happened. Thank you so much for for supporting. It's all work now. Thank you so much.\n\nOh, good. All right. Thank you. Yep. Sure.\n\nYeah. Yeah. I already, you know, emailed them and then wait for them to reply. Alright. Yeah.\n\nYeah. Thank you. Yeah. Thank you so much. Okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.031651608645915985},{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"positive","sentiment_score":0.33877021074295044},{"text":"I just wonder, like, I just received the modem, and now I just want to connect, but don't know how.","start":8.32,"end":15.555,"sentiment":"neutral","sentiment_score":-0.19463925771415233},{"text":"My full name is d I e u l I n h as the middle name, and p h a m for the last name.","start":23.615,"end":39.34,"sentiment":"neutral","sentiment_score":-0.0024291389994323255},{"text":"Yeah.","start":44.915,"end":45.235,"sentiment":"neutral","sentiment_score":0.02015431597828865}],"sentiment":"neutral","sentiment_score":-0.07422786445628542,"num_words":48,"start":1.68,"end":45.235},{"sentences":[{"text":"Yeah.","start":45.235,"end":45.475,"sentiment":"neutral","sentiment_score":0.03684042766690254},{"text":"That's 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good.","start":78.005005,"end":78.90501,"sentiment":"neutral","sentiment_score":0.19401966035366058},{"text":"I just have, like, the BG SAP or something like that.","start":93.13,"end":97.07,"sentiment":"neutral","sentiment_score":-0.008520077660002491}],"sentiment":"neutral","sentiment_score":0.03050040121888742,"num_words":16,"start":77.365005,"end":97.07},{"sentences":[{"text":"Yes.","start":104.565,"end":105.045006,"sentiment":"neutral","sentiment_score":0.004770088009536266},{"text":"Small, black box.","start":105.045006,"end":107.785,"sentiment":"neutral","sentiment_score":-0.018955126715203125},{"text":"Yes.","start":116.01,"end":116.51,"sentiment":"neutral","sentiment_score":-0.03789053857326507},{"text":"But, like, it said, charges apply for unauthorized equipment handling or something like that.","start":116.65,"end":129.715,"sentiment":"neutral","sentiment_score":-0.1581409110554627},{"text":"Yeah.","start":129.935,"end":130.255,"sentiment":"neutral","sentiment_score":-0.028288621455430984}],"sentiment":"neutral","sentiment_score":-0.11661236034706235,"num_words":20,"start":104.565,"end":130.255},{"sentences":[{"text":"So I'm not touching.","start":130.255,"end":131.315,"sentiment":"neutral","sentiment_score":-0.06129714660346508},{"text":"Sorry?","start":137.295,"end":137.795,"sentiment":"neutral","sentiment_score":-0.05195191502571106},{"text":"Yeah.","start":140.895,"end":141.215,"sentiment":"neutral","sentiment_score":-0.013453885912895204},{"text":"Yeah.","start":141.215,"end":141.535,"sentiment":"neutral","sentiment_score":-0.008229812607169151},{"text":"Block box.","start":141.535,"end":142.26,"sentiment":"neutral","sentiment_score":-0.00824671983718872}],"sentiment":"neutral","sentiment_score":-0.03725751551489035,"num_words":9,"start":130.255,"end":142.26},{"sentences":[{"text":"Fuck in the yellow cable, isn't it?","start":156.39499,"end":159.61499,"sentiment":"negative","sentiment_score":-0.45783696855817524},{"text":"Yeah.","start":162.95499,"end":163.45499,"sentiment":"neutral","sentiment_score":-0.08096952736377716},{"text":"There's one, but, like, it said, it just said, like, charge is applied if touched.","start":164.635,"end":172.61,"sentiment":"neutral","sentiment_score":-0.15919436862071354},{"text":"Okay.","start":179.07,"end":179.57,"sentiment":"neutral","sentiment_score":0.005369056016206741},{"text":"So so if, like, for example, if it's work, it's gonna turn green.","start":181.87,"end":190.405,"sentiment":"neutral","sentiment_score":0.011938401569540683}],"sentiment":"neutral","sentiment_score":-0.14900474486922896,"num_words":37,"start":156.39499,"end":190.405},{"sentences":[{"text":"Right?","start":190.405,"end":190.80501,"sentiment":"neutral","sentiment_score":0.015196120366454124},{"text":"I can see the red color the red line here.","start":190.80501,"end":194.825,"sentiment":"neutral","sentiment_score":0.012735672388225793},{"text":"It's more, like, turn green, isn't it?","start":195.60501,"end":197.785,"sentiment":"neutral","sentiment_score":-0.024772411744509424},{"text":"Sorry?","start":210.37001,"end":210.77,"sentiment":"neutral","sentiment_score":-0.05414784699678421},{"text":"Can you repeat it again?","start":210.77,"end":212.23001,"sentiment":"neutral","sentiment_score":-0.031393497809767724}],"sentiment":"neutral","sentiment_score":-0.010082057250353197,"num_words":24,"start":190.405,"end":212.23001},{"sentences":[{"text":"Chili Link.","start":219.005,"end":219.825,"sentiment":"neutral","sentiment_score":-0.045070210471749306},{"text":"It's not the modem.","start":222.845,"end":224.145,"sentiment":"neutral","sentiment_score":-0.2925335541367531},{"text":"It's like I don't know what it is, but it just said, like, fiber or wanting to attach that device.","start":224.285,"end":232.67,"sentiment":"neutral","sentiment_score":-0.2019809488207102},{"text":"I don't know.","start":232.97,"end":233.87001,"sentiment":"neutral","sentiment_score":-0.19136016070842743},{"text":"There's, like, the thing that can flop the cable.","start":240.495,"end":245.075,"sentiment":"negative","sentiment_score":-0.37670081439945435}],"sentiment":"neutral","sentiment_score":-0.2437968796217128,"num_words":38,"start":219.005,"end":245.075},{"sentences":[{"text":"I'm not sure how.","start":246.33499,"end":247.555,"sentiment":"neutral","sentiment_score":-0.19132177904248238},{"text":"Maybe try to plug it.","start":250.095,"end":251.61,"sentiment":"neutral","sentiment_score":-0.15408664345741271},{"text":"Oh, it's green now.","start":265.88498,"end":267.00497,"sentiment":"neutral","sentiment_score":0.09220140613615513},{"text":"So is that mean, like, it's working?","start":267.00497,"end":269.50497,"sentiment":"neutral","sentiment_score":0.06099737861326763},{"text":"Or maybe.","start":270.125,"end":277.50497,"sentiment":"neutral","sentiment_score":0.01993528101593256}],"sentiment":"neutral","sentiment_score":-0.03182102257216519,"num_words":22,"start":246.33499,"end":277.50497},{"sentences":[{"text":"Because it turned green now.","start":277.56497,"end":278.84497,"sentiment":"neutral","sentiment_score":0.005182842537760734},{"text":"It's all already, like, connected with that box that it said don't touch or something.","start":278.84497,"end":283.16998,"sentiment":"neutral","sentiment_score":-0.11815174718697866},{"text":"Yeah.","start":296.13498,"end":296.29498,"sentiment":"neutral","sentiment_score":0.02271047979593277},{"text":"I plug it in w a n one.","start":296.29498,"end":299.115,"sentiment":"neutral","sentiment_score":0.017758683301508427},{"text":"One 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fine.","start":313.47,"end":315.00998,"sentiment":"neutral","sentiment_score":0.1315764586130778},{"text":"Oh, okay.","start":320.19,"end":320.85,"sentiment":"neutral","sentiment_score":0.10788334533572197},{"text":"Oh, because I'd like have to, like, log in, isn't it?","start":323.865,"end":326.985,"sentiment":"neutral","sentiment_score":0.033170402219349686},{"text":"Like, it have the password underneath or something?","start":326.985,"end":329.645,"sentiment":"neutral","sentiment_score":0.009762022877112031},{"text":"Yeah.","start":335.705,"end":336.205,"sentiment":"neutral","sentiment_score":0.06425285339355469}],"sentiment":"neutral","sentiment_score":0.05401603225618601,"num_words":28,"start":313.47,"end":336.205},{"sentences":[{"text":"Yep.","start":338.1,"end":338.6,"sentiment":"neutral","sentiment_score":0.06360606104135513},{"text":"Yeah.","start":340.58002,"end":340.9,"sentiment":"neutral","sentiment_score":0.06593944132328033},{"text":"I already see the 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key.","start":375.245,"end":376.36502,"sentiment":"neutral","sentiment_score":-0.0006731166504323483},{"text":"Yeah.","start":376.36502,"end":376.86502,"sentiment":"neutral","sentiment_score":0.008629119023680687}],"sentiment":"neutral","sentiment_score":-0.008246692246757448,"num_words":20,"start":356.375,"end":376.86502},{"sentences":[{"text":"Joining.","start":399.05002,"end":399.55002,"sentiment":"neutral","sentiment_score":0.02138071320950985},{"text":"Let me try.","start":407.46503,"end":408.52502,"sentiment":"neutral","sentiment_score":0.03330692648887634},{"text":"Oh, it's working.","start":410.825,"end":411.80502,"sentiment":"neutral","sentiment_score":0.25233518580595654},{"text":"I just want to ask about the Supa network because it said, like, I'm the first, like, tenant, so it will have, like, the dueing fee or something like that, like, $300.","start":422.82,"end":438.235,"sentiment":"neutral","sentiment_score":-0.027189576445380226},{"text":"But, like, I know you're not related to that, but just wonder if you know any information about that because I thought that is, like, under the landlord responsibility because I I just pay, like, the bill from yours.","start":438.935,"end":454.78,"sentiment":"neutral","sentiment_score":-0.12813168840530592}],"sentiment":"neutral","sentiment_score":-0.06396019543544987,"num_words":78,"start":399.05002,"end":454.78},{"sentences":[{"text":"Just wonder if you know any information about the super network.","start":456.76,"end":459.98,"sentiment":"neutral","sentiment_score":-0.11948098174550316},{"text":"They send me, like, the invoice, but, like, the network is already working.","start":470.085,"end":475.205,"sentiment":"neutral","sentiment_score":-0.07816451988541163},{"text":"So I think it's, like, automatically when I check with the landlord, and she says she doesn't know.","start":475.205,"end":480.88998,"sentiment":"neutral","sentiment_score":-0.10336003369755214},{"text":"And she forced me to pay that bill.","start":481.50998,"end":483.59,"sentiment":"neutral","sentiment_score":-0.2150612734258175},{"text":"So that's why I'm wondering, should I pay it or not?","start":483.59,"end":487.28998,"sentiment":"neutral","sentiment_score":-0.05835033309730617}],"sentiment":"neutral","sentiment_score":-0.10743039370071693,"num_words":61,"start":456.76,"end":487.28998},{"sentences":[{"text":"Yeah.","start":501.02502,"end":501.52502,"sentiment":"neutral","sentiment_score":-0.025786295533180237},{"text":"Yeah.","start":504.04,"end":504.54,"sentiment":"neutral","sentiment_score":-0.03161090612411499},{"text":"Yeah.","start":515.92505,"end":516.42505,"sentiment":"neutral","sentiment_score":-0.08064620941877365},{"text":"I'm not the owner.","start":516.48505,"end":518.025,"sentiment":"neutral","sentiment_score":-0.12996643222868443},{"text":"I just ran here.","start":518.16504,"end":519.465,"sentiment":"neutral","sentiment_score":-0.10669605433940887}],"sentiment":"neutral","sentiment_score":-0.09860848703167656,"num_words":11,"start":501.02502,"end":519.465},{"sentences":[{"text":"Yeah.","start":519.765,"end":520.085,"sentiment":"neutral","sentiment_score":-0.06517282873392105},{"text":"And suddenly, you send me an invoice, like, $300.","start":520.085,"end":522.98505,"sentiment":"neutral","sentiment_score":-0.05279093442691697},{"text":"Yeah.","start":531.91,"end":532.41,"sentiment":"neutral","sentiment_score":-0.01343530509620905},{"text":"Oh, yeah.","start":542.285,"end":542.685,"sentiment":"neutral","sentiment_score":-0.03536498732864857},{"text":"Because it said, like, due date immediately.","start":542.685,"end":544.70496,"sentiment":"neutral","sentiment_score":-0.07693847002727645}],"sentiment":"neutral","sentiment_score":-0.058151290426030754,"num_words":20,"start":519.765,"end":544.70496},{"sentences":[{"text":"So that's why I'm I'm just wondering, like, it was, like, few days ago, but I agree with the landlord that she have to pay.","start":545.08496,"end":553.425,"sentiment":"neutral","sentiment_score":-0.06851021140813827},{"text":"But, like, she pushed yeah.","start":554.045,"end":556.865,"sentiment":"neutral","sentiment_score":-0.12077134028077126},{"text":"She said, like, I have to pay, so we are viewing on that.","start":558.23,"end":561.51,"sentiment":"neutral","sentiment_score":-0.16361534710113818},{"text":"So it's, like, knowing nowhere.","start":561.51,"end":563.11,"sentiment":"neutral","sentiment_score":-0.2279438465833664},{"text":"And then I I emailed the super network that I'm not the landlord.","start":563.11,"end":568.01,"sentiment":"neutral","sentiment_score":-0.17800470613516295}],"sentiment":"neutral","sentiment_score":-0.1294654411737059,"num_words":61,"start":545.08496,"end":568.01},{"sentences":[{"text":"So please, like, for what?","start":568.14996,"end":570.79,"sentiment":"neutral","sentiment_score":-0.059535053372383115},{"text":"The invoice for the landlord.","start":570.79,"end":572.57,"sentiment":"neutral","sentiment_score":-0.07629204094409943},{"text":"Yeah.","start":573.895,"end":574.29504,"sentiment":"neutral","sentiment_score":-0.06965302675962448},{"text":"But, like, I haven't had any reply back.","start":574.29504,"end":576.875,"sentiment":"neutral","sentiment_score":-0.24334093928337097},{"text":"So, yeah, just just wonder, like, on your point of view because I didn't know.","start":577.175,"end":583.195,"sentiment":"neutral","sentiment_score":-0.1424710621436437}],"sentiment":"neutral","sentiment_score":-0.14213476308128414,"num_words":34,"start":568.14996,"end":583.195},{"sentences":[{"text":"Because, like, my first time, like, doing that, normally, I just use, like, the Optus, like, five g to because I don't have any end to end 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right.","start":620.12,"end":620.76,"sentiment":"neutral","sentiment_score":0.09983934834599495},{"text":"Thank you.","start":620.76,"end":621.42,"sentiment":"neutral","sentiment_score":0.1972702294588089},{"text":"Yep.","start":628.66504,"end":629.16504,"sentiment":"neutral","sentiment_score":0.0738920196890831},{"text":"Sure.","start":633.54504,"end":633.945,"sentiment":"neutral","sentiment_score":0.038532719016075134}],"sentiment":"neutral","sentiment_score":0.1311242152005434,"num_words":8,"start":619.64,"end":633.945},{"sentences":[{"text":"Yeah.","start":633.945,"end":634.185,"sentiment":"neutral","sentiment_score":0.020795615389943123},{"text":"Yeah.","start":634.185,"end":634.425,"sentiment":"neutral","sentiment_score":0.01745307445526123},{"text":"I already, you know, emailed them and then wait for them to reply.","start":634.425,"end":638.685,"sentiment":"neutral","sentiment_score":0.0017175719571801333},{"text":"Alright.","start":645.47,"end":645.97,"sentiment":"neutral","sentiment_score":0.009622504003345966},{"text":"Yeah.","start":647.14996,"end":647.55,"sentiment":"neutral","sentiment_score":0.05451831594109535}],"sentiment":"neutral","sentiment_score":0.0073363497195874944,"num_words":17,"start":633.945,"end":647.55},{"sentences":[{"text":"Yeah.","start":647.55,"end":647.94995,"sentiment":"neutral","sentiment_score":0.0985276699066162},{"text":"Thank you.","start":647.94995,"end":648.76996,"sentiment":"neutral","sentiment_score":0.26463185250759125},{"text":"Yeah.","start":650.11,"end":650.43,"sentiment":"neutral","sentiment_score":0.1069076806306839},{"text":"Thank you so much.","start":650.43,"end":651.47,"sentiment":"positive","sentiment_score":0.4647427350282669},{"text":"Okay.","start":651.47,"end":651.94995,"sentiment":"neutral","sentiment_score":0.03953208774328232}],"sentiment":"neutral","sentiment_score":0.29257800926764804,"num_words":9,"start":647.55,"end":651.94995},{"sentences":[{"text":"Bye bye.","start":651.94995,"end":652.61,"sentiment":"neutral","sentiment_score":0.3138776123523712}],"sentiment":"neutral","sentiment_score":0.3138776123523712,"num_words":2,"start":651.94995,"end":652.61}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello.\n\nChannel 1: Hello.\n\nChannel 0: Good afternoon. Yeah. This is Maureen from Airtel tech support. How can I assist you\n\nChannel 1: I\n\nChannel 0: today?\n\nChannel 1: just wonder, like, I just received the modem, and now I just want to connect, but don't know how.\n\nChannel 0: Okay. I see may I know your full name, please, for me to check the account?\n\nChannel 1: My full name is d I e u\n\nChannel 0: Mhmm.\n\nChannel 1: l I n h as the middle name, and p h a m for the last name.\n\nChannel 0: Mhmm. Okay. I see. Dylan Pam?\n\nChannel 1: Yeah. Yeah. That's right.\n\nChannel 0: Yeah. Hang on. Let me just check your account. Okay. So do you have the router now?\n\nChannel 1: Sorry?\n\nChannel 0: Do you have the router?\n\nChannel 1: I'm not really sure what the outer mean.\n\nChannel 0: The router is the one is the modem that we sent you.\n\nChannel 1: Oh, yeah. Yeah. Yeah. Yeah. Already good.\n\nChannel 0: Yeah. So can you see the NTD box? It's the network termination device, like a other modem mounted on your wall.\n\nChannel 1: I\n\nChannel 0: Like\n\nChannel 1: just\n\nChannel 0: a\n\nChannel 1: have,\n\nChannel 0: black\n\nChannel 1: like,\n\nChannel 0: modem.\n\nChannel 1: the BG SAP or something like that.\n\nChannel 0: Okay. Is there other box other than that? That's a small box. Right? Block\n\nChannel 1: Yes.\n\nChannel 0: small box?\n\nChannel 1: Small, black box.\n\nChannel 0: Yeah. Is there other box beside it?\n\nChannel 1: Yes. But, like, it said, charges apply for unauthorized equipment handling or something like that. Yeah. So I'm not touching.\n\nChannel 0: Is it a block box also?\n\nChannel 1: Sorry?\n\nChannel 0: Is it a black box also?\n\nChannel 1: Yeah. Yeah. Block box.\n\nChannel 0: Yeah. Can you see if there's an available port below it? Like, you can plug in the cable that we provided you?\n\nChannel 1: Fuck in the yellow cable, isn't it?\n\nChannel 0: Yeah. The yellow cable.\n\nChannel 1: Yeah. There's one, but, like,\n\nChannel 0: It\n\nChannel 1: it\n\nChannel 0: fits.\n\nChannel 1: said, it just said, like, charge is applied if touched.\n\nChannel 0: Okay. We can try to plug it in there still.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So\n\nChannel 1: So\n\nChannel 0: please get the router. Yeah.\n\nChannel 1: so if, like, for example, if it's work, it's gonna turn green. Right? I can see the red color\n\nChannel 0: Yeah. That's\n\nChannel 1: the red\n\nChannel 0: correct.\n\nChannel 1: line here. It's\n\nChannel 0: Yeah.\n\nChannel 1: more, like, turn green, isn't\n\nChannel 0: Mhmm.\n\nChannel 1: it?\n\nChannel 0: Yeah. And how about the block box on the wall? Is there also a green light at the sides or front of it?\n\nChannel 1: Sorry? Can you repeat it again?\n\nChannel 0: How about the modem on the wall? The one you mentioned\n\nChannel 1: Chili\n\nChannel 0: that\n\nChannel 1: Link.\n\nChannel 0: do not touch?\n\nChannel 1: It's not the modem. It's like I don't know what it is, but it just said, like, fiber or wanting to attach that device. I don't know.\n\nChannel 0: Yeah. But is the yellow cable fit there?\n\nChannel 1: There's, like,\n\nChannel 0: The low\n\nChannel 1: the thing that can flop the cable.\n\nChannel 0: yeah.\n\nChannel 1: I'm not sure how. Maybe try to plug it.\n\nChannel 0: Yeah. Because for you to establish a connection, the yellow cable should connected to that box, and the other end is on the router. The router is the one that we provided you.\n\nChannel 1: Oh, it's green now. So is that mean, like, it's working? Or\n\nChannel 0: It's connected now to the NTT box, the box on the\n\nChannel 1: maybe. Because it turned green now. It's all\n\nChannel 0: wall.\n\nChannel 1: already, like, connected with that box that it said don't touch or something.\n\nChannel 0: Yeah. And how about at the back of the router? Is it at the one port? It says w a n port on your router?\n\nChannel 1: Yeah. I plug it in w a n one. One\n\nChannel 0: Yeah.\n\nChannel 1: something.\n\nChannel 0: Okay. Yeah. That's correct. So upon\n\nChannel 1: Yeah.\n\nChannel 0: checking on there and the service is now online, can we try to use the Internet? Let's see if it'll work.\n\nChannel 1: Yeah. Okay. Okay. If it's work, like if it's not working, I'll call you later. But if it's work, that's fine.\n\nChannel 0: Yeah. Or I can stay on the line while you're checking it.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. Just to make sure.\n\nChannel 1: Oh, because I'd like have to, like, log in, isn't it? Like, it have the password underneath or something?\n\nChannel 0: Can you see the Wi Fi name\n\nChannel 1: Yeah.\n\nChannel 0: at the available\n\nChannel 1: Yep.\n\nChannel 0: Wi Fi? Yeah. I think\n\nChannel 1: Yeah.\n\nChannel 0: there's\n\nChannel 1: I already\n\nChannel 0: an Airtel\n\nChannel 1: see the name.\n\nChannel 0: Airtel 5 or 24\n\nChannel 1: 424.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And the password is at the back of your router. There's a sticker.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It says maybe Wi Fi key or w LAN keys.\n\nChannel 1: Oh, it's a Wi Fi key.\n\nChannel 0: Yeah. Can you see it? Or\n\nChannel 1: Not\n\nChannel 0: w\n\nChannel 1: the password\n\nChannel 0: LAN\n\nChannel 1: under the username, isn't it? It's Wi Fi key. Yeah.\n\nChannel 0: key. Yeah. Is there a Wi Fi key? Yeah. That one.\n\nChannel 1: Joining. Let me try.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: Oh, it's working.\n\nChannel 0: Great. So you're all set now. If you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: I just want to ask about the Supa network\n\nChannel 0: Mhmm.\n\nChannel 1: because it said, like, I'm the first, like, tenant, so it will have, like, the dueing fee or something like that, like, $300.\n\nChannel 0: Mhmm.\n\nChannel 1: But, like,\n\nChannel 0: Did\n\nChannel 1: I know you're not related to that,\n\nChannel 0: Yeah.\n\nChannel 1: but just wonder if you know any information about that because I thought that is, like, under the landlord responsibility because I I just pay, like, the bill from yours. Just wonder\n\nChannel 0: Mhmm. I can't\n\nChannel 1: if you know\n\nChannel 0: see.\n\nChannel 1: any information about the super network.\n\nChannel 0: Yeah. I think you're referring to I think you're referring to the new dwelling fee. Yeah. So\n\nChannel 1: They send me, like, the invoice, but, like, the network is already working. So I think it's, like, automatically when I check with the landlord, and she says she doesn't know. And she forced me to pay that bill. So that's why I'm wondering, should I pay\n\nChannel 0: Yeah.\n\nChannel 1: it or\n\nChannel 0: So,\n\nChannel 1: not?\n\nChannel 0: actually, the new development charges is a one time fee applied to a certain new property development. So it helps cover the cost of connecting new premises to the Internet network.\n\nChannel 1: Yeah.\n\nChannel 0: If you were yeah. If you were\n\nChannel 1: Yeah.\n\nChannel 0: renting, yeah, please inform your landlord so they're aware of this charge. But if you are the owner property owner, then you will be the one responsible for paying it.\n\nChannel 1: Yeah.\n\nChannel 0: Actually\n\nChannel 1: I'm not the owner. I just ran here. Yeah. And\n\nChannel 0: yeah.\n\nChannel 1: suddenly,\n\nChannel 0: Yeah.\n\nChannel 1: you send me\n\nChannel 0: So\n\nChannel 1: an\n\nChannel 0: it's\n\nChannel 1: invoice,\n\nChannel 0: the\n\nChannel 1: like, $300.\n\nChannel 0: yeah. So it's the property manager who who needs to settle this. You will still be able to connect to the Internet even if the\n\nChannel 1: Yeah.\n\nChannel 0: NDC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date.\n\nChannel 1: Oh, yeah. Because it said, like, due date immediately. So that's why I'm I'm just wondering,\n\nChannel 0: Yeah.\n\nChannel 1: like, it was, like, few days ago, but I agree with the landlord that she have to pay. But, like, she\n\nChannel 0: It's very possible\n\nChannel 1: pushed yeah.\n\nChannel 0: for that.\n\nChannel 1: She said, like, I have to pay, so we are viewing on that. So it's, like, knowing nowhere. And then I I emailed the super network that I'm not the landlord. So please,\n\nChannel 0: Mhmm.\n\nChannel 1: like, for what? The invoice for the landlord. Yeah. But, like, I haven't had any reply back. So, yeah, just just wonder, like, on your point of view\n\nChannel 0: Yeah.\n\nChannel 1: because\n\nChannel 0: Because\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: didn't\n\nChannel 0: is,\n\nChannel 1: know.\n\nChannel 0: yeah, that's the responsible of the landlord since he or she is the owner of the property.\n\nChannel 1: Because,\n\nChannel 0: And\n\nChannel 1: like, my first time, like, doing that, normally, I just use, like, the Optus, like, five g to because I don't have any end to end before. So, yeah, that's why this time, I want to change and suddenly it's happened. Thank you so much for for supporting.\n\nChannel 0: Yeah. No\n\nChannel 1: It's\n\nChannel 0: worries.\n\nChannel 1: all work now. Thank you so much.\n\nChannel 0: You're welcome. Just give us a call if you run into any issues.\n\nChannel 1: Oh, good.\n\nChannel 0: Then\n\nChannel 1: All\n\nChannel 0: regarding\n\nChannel 1: right. Thank you.\n\nChannel 0: the NDC, I think I suggest you coordinate with the Supa network and\n\nChannel 1: Yep.\n\nChannel 0: forward the, yeah, forward the invoice to your landlord.\n\nChannel 1: Sure. Yeah. Yeah. I already, you know, emailed them and then wait\n\nChannel 0: Within\n\nChannel 1: for them\n\nChannel 0: this\n\nChannel 1: to\n\nChannel 0: address?\n\nChannel 1: reply.\n\nChannel 0: Yeah. Mhmm. And I think Super Network will the one who will contact him or her if\n\nChannel 1: Alright.\n\nChannel 0: ever.\n\nChannel 1: Yeah. Yeah. Thank you.\n\nChannel 0: Other than you. Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you so much.\n\nChannel 0: Bye.\n\nChannel 1: Okay. Bye bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.031651608645915985}],"sentiment":"neutral","sentiment_score":0.031651608645915985,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.1219434216618538}],"sentiment":"neutral","sentiment_score":0.1219434216618538,"channel":0,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"positive","sentiment_score":0.33877021074295044}],"sentiment":"positive","sentiment_score":0.33877021074295044,"channel":1,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.33180662989616394},{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3549923300743103},{"text":"This is Maureen from Airtel tech support.","start":3.6799998,"end":6.3399997,"sentiment":"positive","sentiment_score":0.3812113404273987},{"text":"How can I assist you","start":6.8799996,"end":8.32,"sentiment":"positive","sentiment_score":0.4075304508209229}],"sentiment":"positive","sentiment_score":0.3816491484642029,"channel":0,"num_words":15,"start":2.3999999,"end":8.32},{"sentences":[{"text":"I","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.21355146169662476}],"sentiment":"neutral","sentiment_score":-0.21355146169662476,"channel":1,"num_words":1,"start":8.32,"end":8.559999},{"sentences":[{"text":"today?","start":8.32,"end":8.82,"sentiment":"positive","sentiment_score":0.3478257656097412}],"sentiment":"positive","sentiment_score":0.3478257656097412,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"just wonder, like, I just received the modem, and now I just want to connect, but don't know how.","start":8.559999,"end":15.555,"sentiment":"neutral","sentiment_score":-0.1936438785571801}],"sentiment":"neutral","sentiment_score":-0.1936438785571801,"channel":1,"num_words":19,"start":8.559999,"end":15.555},{"sentences":[{"text":"Okay.","start":17.795,"end":18.035,"sentiment":"neutral","sentiment_score":-0.012038088403642178},{"text":"I see may I know your full name, please, for me to check the account?","start":18.035,"end":22.055,"sentiment":"neutral","sentiment_score":0.004538718983530999}],"sentiment":"neutral","sentiment_score":0.0035026685218326747,"channel":0,"num_words":16,"start":17.795,"end":22.055},{"sentences":[{"text":"My full name is d I e u","start":23.615,"end":26.675,"sentiment":"neutral","sentiment_score":0.004036092199385166}],"sentiment":"neutral","sentiment_score":0.004036092199385166,"channel":1,"num_words":8,"start":23.615,"end":26.675},{"sentences":[{"text":"Mhmm.","start":28.355,"end":28.855,"sentiment":"neutral","sentiment_score":-0.0004931129515171051}],"sentiment":"neutral","sentiment_score":-0.0004931129515171051,"channel":0,"num_words":1,"start":28.355,"end":28.855},{"sentences":[{"text":"l I n h as the middle name, and p h a m for the last name.","start":29.88,"end":39.34,"sentiment":"neutral","sentiment_score":-0.005471600740052322}],"sentiment":"neutral","sentiment_score":-0.005471600740052322,"channel":1,"num_words":17,"start":29.88,"end":39.34},{"sentences":[{"text":"Mhmm.","start":40.329998,"end":40.829998,"sentiment":"neutral","sentiment_score":0.0017874417826533318},{"text":"Okay.","start":41.05,"end":41.37,"sentiment":"neutral","sentiment_score":0.010167742148041723},{"text":"I see.","start":41.37,"end":42.03,"sentiment":"neutral","sentiment_score":0.005909519735723734},{"text":"Dylan Pam?","start":43.245,"end":44.385,"sentiment":"neutral","sentiment_score":0.009681982919573784}],"sentiment":"neutral","sentiment_score":0.007189698206881682,"channel":0,"num_words":6,"start":40.329998,"end":44.385},{"sentences":[{"text":"Yeah.","start":44.915,"end":45.235,"sentiment":"neutral","sentiment_score":0.02015431597828865},{"text":"Yeah.","start":45.235,"end":45.475,"sentiment":"neutral","sentiment_score":0.03684042766690254},{"text":"That's right.","start":45.475,"end":46.215,"sentiment":"neutral","sentiment_score":0.07189362868666649}],"sentiment":"neutral","sentiment_score":0.05019550025463104,"channel":1,"num_words":4,"start":44.915,"end":46.215},{"sentences":[{"text":"Yeah.","start":46.364998,"end":46.864998,"sentiment":"neutral","sentiment_score":0.05163908004760742},{"text":"Hang on.","start":46.925,"end":47.324997,"sentiment":"neutral","sentiment_score":0.03379444032907486},{"text":"Let me just check your account.","start":47.324997,"end":48.945,"sentiment":"neutral","sentiment_score":0.04403769597411156},{"text":"Okay.","start":56.445,"end":56.945,"sentiment":"neutral","sentiment_score":0.02628581039607525},{"text":"So do you have the router now?","start":58.87,"end":61.449997,"sentiment":"neutral","sentiment_score":0.011896186907376562}],"sentiment":"neutral","sentiment_score":0.029000779723419863,"channel":0,"num_words":17,"start":46.364998,"end":61.449997},{"sentences":[{"text":"Sorry?","start":62.66,"end":63.16,"sentiment":"neutral","sentiment_score":-0.01661544293165207}],"sentiment":"neutral","sentiment_score":-0.01661544293165207,"channel":1,"num_words":1,"start":62.66,"end":63.16},{"sentences":[{"text":"Do you have the router?","start":64.15,"end":65.45,"sentiment":"neutral","sentiment_score":-0.01658839248120785}],"sentiment":"neutral","sentiment_score":-0.01658839248120785,"channel":0,"num_words":5,"start":64.15,"end":65.45},{"sentences":[{"text":"I'm not really sure what the outer mean.","start":68.18,"end":71.64,"sentiment":"neutral","sentiment_score":-0.15196905005723238}],"sentiment":"neutral","sentiment_score":-0.15196905005723238,"channel":1,"num_words":8,"start":68.18,"end":71.64},{"sentences":[{"text":"The router is the one is the modem that we sent you.","start":72.735,"end":76.755,"sentiment":"neutral","sentiment_score":-0.038009162992239}],"sentiment":"neutral","sentiment_score":-0.038009162992239,"channel":0,"num_words":12,"start":72.735,"end":76.755},{"sentences":[{"text":"Oh, yeah.","start":76.885,"end":77.365005,"sentiment":"neutral","sentiment_score":0.010699328500777483},{"text":"Yeah.","start":77.365005,"end":77.525,"sentiment":"neutral","sentiment_score":0.029936272650957108},{"text":"Yeah.","start":77.525,"end":77.845,"sentiment":"neutral","sentiment_score":0.055021438747644424},{"text":"Yeah.","start":77.845,"end":78.005005,"sentiment":"neutral","sentiment_score":0.1087302416563034},{"text":"Already good.","start":78.005005,"end":78.90501,"sentiment":"neutral","sentiment_score":0.19401966035366058}],"sentiment":"neutral","sentiment_score":0.08616084725196872,"channel":1,"num_words":7,"start":76.885,"end":78.90501},{"sentences":[{"text":"Yeah.","start":79.615,"end":80.115,"sentiment":"neutral","sentiment_score":0.06654190272092819},{"text":"So can you see the NTD box?","start":80.255,"end":83.875,"sentiment":"neutral","sentiment_score":0.0301010576742036},{"text":"It's the network termination device, like a other modem mounted on your wall.","start":84.255,"end":90.240005,"sentiment":"neutral","sentiment_score":0.02170091910431018}],"sentiment":"neutral","sentiment_score":0.02663625022839932,"channel":0,"num_words":21,"start":79.615,"end":90.240005},{"sentences":[{"text":"I","start":93.13,"end":93.29,"sentiment":"neutral","sentiment_score":-0.005988329648971558}],"sentiment":"neutral","sentiment_score":-0.005988329648971558,"channel":1,"num_words":1,"start":93.13,"end":93.29},{"sentences":[{"text":"Like","start":93.18,"end":93.5,"sentiment":"neutral","sentiment_score":0.0024437010288238525}],"sentiment":"neutral","sentiment_score":0.0024437010288238525,"channel":0,"num_words":1,"start":93.18,"end":93.5},{"sentences":[{"text":"just","start":93.29,"end":93.53,"sentiment":"neutral","sentiment_score":0.007865753024816513}],"sentiment":"neutral","sentiment_score":0.007865753024816513,"channel":1,"num_words":1,"start":93.29,"end":93.53},{"sentences":[{"text":"a","start":93.5,"end":93.66,"sentiment":"neutral","sentiment_score":0.005119798704981804}],"sentiment":"neutral","sentiment_score":0.005119798704981804,"channel":0,"num_words":1,"start":93.5,"end":93.66},{"sentences":[{"text":"have,","start":93.53,"end":93.85,"sentiment":"neutral","sentiment_score":-0.008866501972079277}],"sentiment":"neutral","sentiment_score":-0.008866501972079277,"channel":1,"num_words":1,"start":93.53,"end":93.85},{"sentences":[{"text":"black","start":93.66,"end":93.98,"sentiment":"neutral","sentiment_score":-0.0030323415994644165}],"sentiment":"neutral","sentiment_score":-0.0030323415994644165,"channel":0,"num_words":1,"start":93.66,"end":93.98},{"sentences":[{"text":"like,","start":93.85,"end":94.17,"sentiment":"neutral","sentiment_score":-0.008806675672531128}],"sentiment":"neutral","sentiment_score":-0.008806675672531128,"channel":1,"num_words":1,"start":93.85,"end":94.17},{"sentences":[{"text":"modem.","start":93.98,"end":94.48,"sentiment":"neutral","sentiment_score":0.010155335068702698}],"sentiment":"neutral","sentiment_score":0.010155335068702698,"channel":0,"num_words":1,"start":93.98,"end":94.48},{"sentences":[{"text":"the BG SAP or something like that.","start":94.17,"end":97.07,"sentiment":"neutral","sentiment_score":-0.011132157141608852}],"sentiment":"neutral","sentiment_score":-0.011132157141608852,"channel":1,"num_words":7,"start":94.17,"end":97.07},{"sentences":[{"text":"Okay.","start":98.54,"end":98.955,"sentiment":"neutral","sentiment_score":-0.007325664162635803},{"text":"Is there other box other than that?","start":99.195,"end":101.775,"sentiment":"neutral","sentiment_score":-0.01922044437378645},{"text":"That's a small 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Like, it have the password underneath or something?","start_word":631,"end_word":649,"intents":[{"intent":"Log in","confidence_score":0.6435601}]},{"text":"I just want to ask about the Supa network Mhmm.","start_word":779,"end_word":788,"intents":[{"intent":"Inquire about supa network","confidence_score":0.05592877}]},{"text":"NDC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. Oh, yeah.","start_word":1059,"end_word":1084,"intents":[{"intent":"Clarify payment arrangement","confidence_score":0.012327771}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07679751515388489},{"text":"Good Hello.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3378475606441498},{"text":"afternoon.","start_word":4,"end_word":4,"sentiment":"neutral","sentiment_score":0.3276110291481018},{"text":"Yeah. This is Maureen from Airtel tech support. How can I assist you today?","start_word":5,"end_word":18,"sentiment":"positive","sentiment_score":0.3822729289531708},{"text":"I just wonder, like, I just received the modem, and now I just want to connect, but don't know how. Okay. I see may I know your full name, please, for me to check the account? My full name is d I e u Mhmm. l I n h as the middle name, and p h a m for the last name. Mhmm. Okay. I see. Dylan Pam? Yeah. Yeah. That's right. Yeah. Hang on. Let me just check your account. Okay. So do you have the router now? Sorry? Do you have the router? I'm not really sure what the outer mean. The router is the one is the modem that we sent you. Oh, yeah. Yeah. Yeah. Yeah. Already good. Yeah. So can you see the NTD box? It's the network termination device, like a other modem mounted on your wall. I Like just a have, black like, modem. the BG SAP or something like that. Okay. Is there other box other than that? That's a small box. Right? Block Yes. small box? Small, black box. Yeah. Is there other box beside it? Yes. But, like, it said, charges apply for unauthorized equipment handling or something like that. Yeah. So I'm not touching. Is it a block box also? Sorry? Is it a black box also? Yeah. Yeah. Block box. Yeah. Can you see if there's an available port below it? Like, you can plug in the cable that we provided you?","start_word":19,"end_word":262,"sentiment":"neutral","sentiment_score":-0.02898350730538368},{"text":"Fuck in the yellow cable, isn't it?","start_word":263,"end_word":269,"sentiment":"negative","sentiment_score":-0.4460441768169403},{"text":"Yeah. The yellow cable. Yeah. There's one, but, like, It it fits. said, it just said, like, charge is applied if touched. Okay. We can try to plug it in there still. Okay. Yeah. So So please get the router. Yeah. so if, like, for example, if it's work, it's gonna turn green. Right? I can see the red color Yeah. That's the red correct. line here. It's Yeah. more, like, turn green, isn't Mhmm. it? Yeah. And how about the block box on the wall? Is there also a green light at the sides or front of it? Sorry? Can you repeat it again? How about the modem on the wall? The one you mentioned Chili that Link. do not touch? It's not the modem. It's like I don't know what it is, but it just said, like, fiber or wanting to attach that device. I don't know. Yeah. But is the yellow cable fit there? There's, like, The low the thing that can flop the cable. yeah. I'm not sure how. Maybe try to plug it. Yeah. Because for you to establish a connection, the yellow cable should connected to that box, and the other end is on the router. The router is the one that we provided you. Oh, it's green now. So is that mean, like, it's working? Or It's connected now to the NTT box, the box on the maybe. Because it turned green now. It's all wall. already, like, connected with that box that it said don't touch or something. Yeah. And how about at the back of the router? Is it at the one port? It says w a n port on your router? Yeah. I plug it in w a n one. One Yeah. something. Okay. Yeah. That's correct. So upon Yeah. checking on there and the service is now online, can we try to use the Internet? Let's see if it'll work. Yeah. Okay. Okay. If it's work, like if it's not working, I'll call you later. But if it's work, that's fine. Yeah. Or I can stay on the line while you're checking it. Oh, okay. Yeah. Just to make sure. Oh, because I'd like have to, like, log in, isn't it? Like, it have the password underneath or something? Can you see the Wi Fi name Yeah. at the available Yep. Wi Fi? Yeah. I think Yeah. there's I already an Airtel see the name. Airtel 5 or 24 424. Yeah. Yeah. And the password is at the back of your router. There's a sticker. Yeah. Yeah. It says maybe Wi Fi key or w LAN keys. Oh, it's a Wi Fi key. Yeah. Can you see it? Or Not w the password LAN under the username, isn't it? It's Wi Fi key. Yeah. key. Yeah. Is there a Wi Fi key? Yeah. That one. Joining. Let me try. Okay. Mhmm. Oh, it's working.","start_word":270,"end_word":754,"sentiment":"neutral","sentiment_score":-0.009103382232877396},{"text":"Great. So you're all set now.","start_word":755,"end_word":760,"sentiment":"positive","sentiment_score":0.7002663612365723},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime. I just want to ask about the Supa network Mhmm. because it said, like, I'm the first, like, tenant, so it will have, like, the dueing fee or something like that, like, $300. Mhmm. But, like, Did I know you're not related to that, Yeah. but just wonder if you know any information about that because I thought that is, like, under the landlord responsibility because I I just pay, like, the bill from yours. Just wonder Mhmm. I can't if you know see. any information about the super network. Yeah. I think you're referring to I think you're referring to the new dwelling fee. Yeah. So They send me, like, the invoice, but, like, the network is already working. So I think it's, like, automatically when I check with the landlord, and she says she doesn't know. And she forced me to pay that bill. So that's why I'm wondering, should I pay Yeah. it or So, not? actually, the new development charges is a one time fee applied to a certain new property development. So it helps cover the cost of connecting new premises to the Internet network. Yeah. If you were yeah. If you were Yeah. renting, yeah, please inform your landlord so they're aware of this charge. But if you are the owner property owner, then you will be the one responsible for paying it. Yeah. Actually I'm not the owner. I just ran here. Yeah. And yeah. suddenly, Yeah. you send me So an it's invoice, the like, $300. yeah. So it's the property manager who who needs to settle this. You will still be able to connect to the Internet even if the Yeah. NDC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. Oh, yeah. Because it said, like, due date immediately. So that's why I'm I'm just wondering, Yeah. like, it was, like, few days ago, but I agree with the landlord that she have to pay. But, like, she It's very possible pushed yeah. for that. She said, like, I have to pay, so we are viewing on that. So it's, like, knowing nowhere. And then I I emailed the super network that I'm not the landlord. So please, Mhmm. like, for what? The invoice for the landlord. Yeah. But, like, I haven't had any reply back. So, yeah, just just wonder, like, on your point of view Yeah. because Because I that didn't is, know. yeah, that's the responsible of the landlord since he or she is the owner of the property. Because, And like, my first time, like, doing that, normally, I just use, like, the Optus, like, five g to because I don't have any end to end before. So, yeah, that's why this time, I want to change and suddenly it's happened.","start_word":761,"end_word":1257,"sentiment":"neutral","sentiment_score":-0.08191039607348577},{"text":"Thank you so much for for supporting.","start_word":1258,"end_word":1264,"sentiment":"positive","sentiment_score":0.4519364535808563},{"text":"Yeah. No It's worries. all work now.","start_word":1265,"end_word":1271,"sentiment":"neutral","sentiment_score":0.0888279527425766},{"text":"Thank you so much. You're welcome.","start_word":1272,"end_word":1277,"sentiment":"positive","sentiment_score":0.40317416191101074},{"text":"Just give us a call if you run into any issues. Oh, good. Then All regarding right. Thank you. the NDC, I think I suggest you coordinate with the Supa network and Yep. forward the, yeah, forward the invoice to your landlord. Sure. Yeah. Yeah. I already, you know, emailed them and then wait Within for them this to address? reply. Yeah. Mhmm. And I think Super Network will the one who will contact him or her if Alright. ever. Yeah. Yeah. Thank you. Other than you. Yeah. Okay. Yeah. You're Thank welcome.","start_word":1278,"end_word":1370,"sentiment":"neutral","sentiment_score":0.07208288460969925},{"text":"you so much.","start_word":1371,"end_word":1373,"sentiment":"positive","sentiment_score":0.47517889738082886},{"text":"Bye. Okay. Bye bye.","start_word":1374,"end_word":1377,"sentiment":"neutral","sentiment_score":0.23153235763311383},{"text":"Have a great day.","start_word":1378,"end_word":1381,"sentiment":"positive","sentiment_score":0.7682756185531616}],"average":{"sentiment":"neutral","sentiment_score":-0.01843094371503076}}}}