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Yes. Yep. No. No.\n\nYou're not. Yep. Yes. Base like, it'll all like, the it it becomes two different policies technically because of the dates that the policies were engaged in, but it'll come out in one reporting for the client. It'll just get merged within their systems.\n\nWhat they're looking for is they have requirements for certain benefit, like, benefit amounts. So if you insure a client for over $2,000,000, they straight up want to know why with justification for why you're insuring that much, and then they're gonna immediately, irrespective of age, they're gonna go straight to we want a medical. So they always ask, do you have a current policy? Are you replacing this policy? If it's replacements well, in the back end, if you say yes, we're replacing, that means they're gonna go cancel the policy on the client, which it's if it's a replacement of, not an issue, but this is top up.\n\nSo we're retaining the current policy. It's basically a retained plus. 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Just a quick question. I always get confused with these, like, the top up kinda bucket in our patients. So I'm I'm just quickly pre filling a bit before I call her, Nicole Rowley, because she's obviously already got live TPD, and we're just we're we're increasing those but also adding IP. It's asking other than this insurance application, is the client currently applying for, or do they currently have insurance cover with Clearview? So I say yes, and I provided the the policy number. And then they're asking, are they replacing this cover? We're no. We're not replacing it. But so in the back end, just so I've got can wrap my head around it. In the back end, once we submit this, they just merge the two policies together. Like, they note yeah. That's what happened in the back end. Yeah. Yeah. Yeah. Yeah. Okay. Yeah. That makes sense. I was just yeah. Right. Okay. Yeah. That makes sense. I just wanna make sure I was doing the right thing, but that that completely makes sense. Okay. Okay. Cool. I'll give her a call now. Thank you, Larissa. 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Larissa.","start":124.645004,"end":125.465004,"sentiment":"positive","sentiment_score":0.8133290410041809},{"text":"Bye.","start":127.605,"end":128.10501,"sentiment":"neutral","sentiment_score":-0.09978178143501282}],"sentiment":"positive","sentiment_score":0.5850513353943825,"num_words":4,"start":124.645004,"end":128.10501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Jack.\n\nChannel 1: Hey. Just a quick question. I always get confused with these, like, the top up kinda bucket in our patients. So I'm I'm just quickly pre filling a bit before I call her, Nicole Rowley, because she's obviously already got live TPD, and we're just we're we're increasing those but also adding IP. It's asking other than this insurance application, is the client currently applying for, or\n\nChannel 0: Yes.\n\nChannel 1: do they currently have insurance cover with Clearview? So I say yes, and I provided the the policy number.\n\nChannel 0: Yep.\n\nChannel 1: And then they're asking, are they replacing this cover?\n\nChannel 0: No.\n\nChannel 1: We're\n\nChannel 0: No.\n\nChannel 1: no. We're\n\nChannel 0: You're\n\nChannel 1: not\n\nChannel 0: not.\n\nChannel 1: replacing it. But so in the back end, just so I've got can wrap my head around it. In the back end, once we submit this, they just merge the two policies together.\n\nChannel 0: Yep.\n\nChannel 1: Like, they note yeah. That's what happened in the back end.\n\nChannel 0: Yes. Base like, it'll all like, the it it becomes two different policies technically because of the dates that the policies were engaged in, but it'll\n\nChannel 1: Yeah.\n\nChannel 0: come\n\nChannel 1: Yeah.\n\nChannel 0: out in one reporting for the client. It'll just get merged within their systems. What they're looking for is they have requirements for certain benefit, like, benefit amounts. So if you insure a client for over $2,000,000,\n\nChannel 1: Yeah.\n\nChannel 0: they straight up want to know why with justification for why you're insuring that much, and then they're gonna immediately, irrespective of age, they're gonna go straight to we want a medical.\n\nChannel 1: Yeah. Okay. Yeah. That makes\n\nChannel 0: So\n\nChannel 1: sense. I\n\nChannel 0: they\n\nChannel 1: was just\n\nChannel 0: always\n\nChannel 1: yeah.\n\nChannel 0: ask,\n\nChannel 1: Right.\n\nChannel 0: do you have a current policy? Are you replacing this policy? If it's replacements well, in the back end, if you say yes, we're replacing, that means they're gonna go cancel the policy on the client, which it's if it's a replacement of, not an issue, but this is top up. So we're retaining the current policy. It's basically a retained plus.\n\nSo retaining current policy and adding a new one. So all they all they need to know is basically are we contravening the allowable benefit amounts that they have set under their PDF?\n\nChannel 1: Okay. Yeah. That makes sense. I just wanna make\n\nChannel 0: Yeah.\n\nChannel 1: sure I was doing the right thing, but that that completely\n\nChannel 0: Yeah.\n\nChannel 1: makes sense. Okay. Okay. Cool. I'll give her a call now.\n\nThank you, Larissa.\n\nChannel 0: You're okay, my love. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jack.","start":0.08,"end":0.9,"sentiment":"neutral","sentiment_score":0.07054836675524712}],"sentiment":"neutral","sentiment_score":0.07054836675524712,"channel":0,"num_words":2,"start":0.08,"end":0.9},{"sentences":[{"text":"Hey.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.050562784075737},{"text":"Just a quick question.","start":2.24,"end":3.12,"sentiment":"neutral","sentiment_score":0.022253279108554125},{"text":"I always get confused with these, like, the top up kinda bucket in our patients.","start":3.12,"end":8.88,"sentiment":"neutral","sentiment_score":-0.25354516704877217},{"text":"So I'm I'm just quickly pre filling a bit before I call her, Nicole Rowley, because she's obviously already got live TPD, and we're just we're we're increasing those but also adding IP.","start":8.88,"end":21.785,"sentiment":"neutral","sentiment_score":-0.04044754842691349},{"text":"It's asking other than this 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The agent explains that the policy is merged into the system and confirms that the customer is retaining their current policy and adding a new one. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"Just a quick question. I always get confused with these, like, the top up kinda bucket in our patients.","start_word":3,"end_word":21,"intents":[{"intent":"Request clarification","confidence_score":0.016065873}]},{"text":"they straight up want to know why with justification for why you're insuring that much, and then they're gonna immediately, irrespective of age, they're gonna go straight to we want a medical. Yeah.","start_word":219,"end_word":251,"intents":[{"intent":"Inquire about justification","confidence_score":0.022477338}]},{"text":"do you have a current policy? Are you replacing this policy?","start_word":266,"end_word":276,"intents":[{"intent":"Ask about current policy","confidence_score":0.027429309}]},{"text":"So we're retaining the current policy. It's basically a retained plus. So retaining current policy and adding a new one. So all they all they need to know is basically are we contravening the allowable benefit amounts that they have set under their PDF? Okay.","start_word":317,"end_word":361,"intents":[{"intent":"Suggest policy retention","confidence_score":0.0014807973}]},{"text":"So we're retaining the current policy. It's basically a retained plus. So retaining current policy and adding a new one. So all they all they need to know is basically are we contravening the allowable benefit amounts that they have set under their PDF? Okay. Yeah.","start_word":317,"end_word":362,"intents":[{"intent":"Confirm policy retention","confidence_score":0.08624249}]},{"text":"I'll give her a call now.","start_word":388,"end_word":393,"intents":[{"intent":"Request call back","confidence_score":0.066775925}]}]},"sentiments":{"segments":[{"text":"Hi, Jack. Hey. Just a quick question. I always get confused with these, like, the top up kinda bucket in our patients. So I'm I'm just quickly pre filling a bit before I call her, Nicole Rowley, because she's obviously already got live TPD, and we're just we're we're increasing those but also adding IP. It's asking other than this insurance application, is the client currently applying for, or Yes. do they currently have insurance cover with Clearview? So I say yes, and I provided the the policy number. Yep. And then they're asking, are they replacing this cover?","start_word":0,"end_word":98,"sentiment":"neutral","sentiment_score":-0.057901374995708466},{"text":"No.","start_word":99,"end_word":99,"sentiment":"negative","sentiment_score":-0.4129822254180908},{"text":"We're No.","start_word":100,"end_word":101,"sentiment":"neutral","sentiment_score":-0.3287883400917053},{"text":"no.","start_word":102,"end_word":102,"sentiment":"negative","sentiment_score":-0.4056466519832611},{"text":"We're You're not not. replacing it. But so in the back end, just so I've got can wrap my head around it. In the back end, once we submit this, they just merge the two policies together. Yep. Like, they note yeah. That's what happened in the back end. Yes. Base like, it'll all like, the it it becomes two different policies technically because of the dates that the policies were engaged in, but it'll Yeah. come Yeah. out in one reporting for the client. It'll just get merged within their systems. What they're looking for is they have requirements for certain benefit, like, benefit amounts. So if you insure a client for over $2,000,000, Yeah. they straight up want to know why with justification for why you're insuring that much, and then they're gonna immediately, irrespective of age, they're gonna go straight to we want a medical. Yeah. Okay. Yeah. That makes So sense. I they was just always yeah. ask, Right. do you have a current policy? Are you replacing this policy? If it's replacements well, in the back end, if you say yes, we're replacing, that means they're gonna go cancel the policy on the client, which it's if it's a replacement of, not an issue, but this is top up. So we're retaining the current policy. It's basically a retained plus. So retaining current policy and adding a new one. So all they all they need to know is basically are we contravening the allowable benefit amounts that they have set under their PDF? Okay. Yeah. That makes sense. I just wanna make Yeah. sure I was doing the right thing, but that that completely Yeah. makes sense. Okay. Okay.","start_word":103,"end_word":386,"sentiment":"neutral","sentiment_score":-0.0186515042532078},{"text":"Cool.","start_word":387,"end_word":387,"sentiment":"positive","sentiment_score":0.3347601890563965},{"text":"I'll give her a call now.","start_word":388,"end_word":393,"sentiment":"neutral","sentiment_score":0.2033216953277588},{"text":"Thank you, Larissa. You're okay, my love. Bye bye.","start_word":394,"end_word":402,"sentiment":"positive","sentiment_score":0.6879940032958984},{"text":"Bye.","start_word":403,"end_word":403,"sentiment":"neutral","sentiment_score":0.2526855170726776}],"average":{"sentiment":"neutral","sentiment_score":-0.004600400265312517}}}}