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Okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03191659599542618},{"text":"It's Karen.","start":0.48,"end":4.66,"sentiment":"neutral","sentiment_score":0.1252535805106163},{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.13055115938186646},{"text":"No.","start":19.985,"end":20.385,"sentiment":"neutral","sentiment_score":-0.2031918168067932},{"text":"I don't think you have spoken to me because I would have been pretty clear about that.","start":20.385,"end":24.064999,"sentiment":"neutral","sentiment_score":-0.13921292652102077}],"sentiment":"neutral","sentiment_score":-0.09803802960298279,"num_words":22,"start":0.24,"end":24.064999},{"sentences":[{"text":"I work for a big company, and so we would do anything globally ourselves.","start":24.064999,"end":28.005001,"sentiment":"neutral","sentiment_score":-0.01764264183917216},{"text":"Correct.","start":35.2,"end":35.6,"sentiment":"neutral","sentiment_score":-0.1381453573703766},{"text":"I do not.","start":35.6,"end":36.42,"sentiment":"neutral","sentiment_score":-0.20920480291048685},{"text":"Thank you.","start":37.44,"end":38.26,"sentiment":"positive","sentiment_score":0.47711122035980225},{"text":"Okay.","start":38.48,"end":38.98,"sentiment":"neutral","sentiment_score":0.2907713055610657}],"sentiment":"neutral","sentiment_score":0.011058904496686799,"num_words":21,"start":24.064999,"end":38.98},{"sentences":[{"text":"Bye bye.","start":39.2,"end":39.94,"sentiment":"neutral","sentiment_score":0.17413954436779022}],"sentiment":"neutral","sentiment_score":0.17413954436779022,"num_words":2,"start":39.2,"end":39.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? It's\n\nChannel 0: Hello, ma'am. Good afternoon.\n\nChannel 1: Karen. Hi.\n\nChannel 0: Hi. This is Abby from Techno One in Springfield, Brisbane. We wanted to reach out to you because we spoke with you in the past, I believe, months ago, and we wanted to check if you're already open for a quick IT review.\n\nChannel 1: No. I don't think you have spoken to me because I would have been pretty clear about that. I work for a big company, and so we would do anything globally ourselves.\n\nChannel 0: Oh, alright. So all set with your IT right now. You don't want to check the any\n\nChannel 1: Correct. I do not.\n\nChannel 0: what alright. But\n\nChannel 1: Thank\n\nChannel 0: thank you,\n\nChannel 1: you.\n\nChannel 0: ma'am, for your time.\n\nChannel 1: Okay.\n\nChannel 0: Take care.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.03191659599542618},{"text":"It's","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.08574153482913971}],"sentiment":"neutral","sentiment_score":0.058829065412282944,"channel":1,"num_words":2,"start":0.24,"end":0.98},{"sentences":[{"text":"Hello, ma'am.","start":2.1599998,"end":2.96,"sentiment":"neutral","sentiment_score":0.172409787774086},{"text":"Good 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you,","start":37.52,"end":37.84,"sentiment":"positive","sentiment_score":0.5584189295768738}],"sentiment":"positive","sentiment_score":0.5584189295768738,"channel":0,"num_words":2,"start":37.52,"end":37.84},{"sentences":[{"text":"you.","start":37.76,"end":38.26,"sentiment":"positive","sentiment_score":0.48663967847824097}],"sentiment":"positive","sentiment_score":0.48663967847824097,"channel":1,"num_words":1,"start":37.76,"end":38.26},{"sentences":[{"text":"ma'am, for your time.","start":37.84,"end":38.8,"sentiment":"positive","sentiment_score":0.49787627160549164}],"sentiment":"positive","sentiment_score":0.49787627160549164,"channel":0,"num_words":4,"start":37.84,"end":38.8},{"sentences":[{"text":"Okay.","start":38.48,"end":38.98,"sentiment":"neutral","sentiment_score":0.2907713055610657}],"sentiment":"neutral","sentiment_score":0.2907713055610657,"channel":1,"num_words":1,"start":38.48,"end":38.98},{"sentences":[{"text":"Take 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Karen tells her that she doesn't need the review as she already has a busy day at work, but Abby thanks her for her time and ends the call."},"intents":{"segments":[{"text":"We wanted to reach out to you because we spoke with you in the past, I believe, months ago, and we wanted to check if you're already open for a quick IT review.","start_word":18,"end_word":50,"intents":[{"intent":"Check availability","confidence_score":0.13787743}]}]},"sentiments":{"segments":[{"text":"Hello? It's Hello, ma'am.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1318000853061676},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.357819527387619},{"text":"Karen. Hi. Hi. This is Abby from Techno One in Springfield, Brisbane. We wanted to reach out to you because we spoke with you in the past, I believe, months ago, and we wanted to check if you're already open for a quick IT review. No. I don't think you have spoken to me because I would have been pretty clear about that. I work for a big company, and so we would do anything globally ourselves. Oh, alright. So all set with your IT right now. You don't want to check the any Correct. I do not. what alright.","start_word":6,"end_word":105,"sentiment":"neutral","sentiment_score":0.011398294009268284},{"text":"But Thank thank you, you. ma'am, for your time.","start_word":106,"end_word":114,"sentiment":"positive","sentiment_score":0.4637872278690338},{"text":"Okay.","start_word":115,"end_word":115,"sentiment":"neutral","sentiment_score":0.2907713055610657},{"text":"Take care.","start_word":116,"end_word":117,"sentiment":"positive","sentiment_score":0.34440261125564575},{"text":"Bye bye.","start_word":118,"end_word":119,"sentiment":"neutral","sentiment_score":0.1957962065935135}],"average":{"sentiment":"neutral","sentiment_score":0.07980574439553653}}}}