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So you would have received an email with the the credentials? Okay. Okay. So with with NBN, because Telstra and all those other ones, they work on a NBN. NBN has upgraded to a DHCP setups where you don't have to do nothing. Just plug it in, either press the reset button, away it goes. But with the Linum Network, its credentials is set up with a p p p o e username and password. So do you what's so in the Linum Networks, in the actual apartment, whether it's an apartment or a business, you got a little black box and next to it, there's a a white box. Okay. Okay. The white box, that's the optical box. That's optical box that's connected to the network terminal device, which is the black box. Underneath the black box, you'll only have one Ethernet data port or four. Does it have one? One. Okay. So in that one there, you connect a data cable. And at the other end on your router, you plug it into your WAN port. Okay. Now you need what you need to do now is connect even though there's no Internet yet, you need to connect to your router either via Ethernet cable or through the Wi Fi. Yep. Okay. Now I'm thinking about that. Okay. I I want you to start again with the app. Yeah. Just go back to the start on your app. And you on the app, you need to look for the Internet connection type. It's asking for which well, sorry, of Authentication setup. Yep. Mhmm. Yeah. I'll I'll bypass all that. I'll go to everything's already done. Just go to the stage. Okay. So what can you just quickly tell me again what model router it is? How do you spell that? That's Orbi Net seven. What? Orbi what is it? Net seven. What series was it again? I'll be seven mesh. Yep. That one? Hang on. I'm just checking now. Because they're they're they're not, like, they're bloody expensive, these things. Yeah. Okay. Let's have a look. The Wi Fi seven is that a Wi Fi seven, is it? Yeah. Must be. Yeah. If it's okay. Here we go. So the old b Okay. So you've got 2.5 gigs Ethernet ports, which is the where? Is it a long is it a a long rectangle one? Okay. Do you do you have a laptop? Okay. Yeah. No. Well, you're in a you're Linum Networks, they've got fiber to the premises. And a lot of the services Linum Network provides is a lot better than NBN. It all depends on what you're used to and what you're not used to. So as I said, NBN, if it's fiber to the premises that you move into, they have that set up on a DHCP type of technology. We just press the reset button. It'll pick up the connection automatically. It used to be what you have now in this apartment, but NBN has updated all that for all the new customers. So if you if you no. Why connect? Because we need we need to provision it, and we need to put in the username and password that was sent to you by text. That's what I'm saying. We need to find the technology type. So that'll have three types. It'll have the the dynamic IP, the triple PIE, I o e I type, and the static IP. So out of the three different types, we need to select the triple PIE. O e. Once you select that, it'll ask you to put in that username and password that we sent you. Once you put that in, your Internet will come live straight away. Okay. I'm gonna give you a mobile number, which is one of our after hour stations. 0403. No. It's not difficult. Just the the different setup. Depends on what you're used to. I was just calling you now. 625 Oh, it's gone to voice mail. Okay. Alright. Yeah. I just want you to send the photo to that number or screenshot of what you see when you first connect to that Orbi eight seven series router. Yeah. I need to see what the app's doing so I can guide you in the right direction. Because if you're not used to it, then it's gonna be hard for you to yeah. Alright. Just wait till I receive it. Hang on a sec. I haven't got it yet. Do you have WhatsApp? Okay. Yeah. Yeah. Hang on a sec. They're much better with WhatsApp. Hey. You got you got data on your phone. Right? Yeah. Because you haven't it's not provisioned yet. I've just text you. You would've just received a text now, but if you're not okay. Here you go. I didn't okay. No. No. I'll just send you a text to send photo through WhatsApp. Send photo here, please. Oh, you should have it. No. It's it's you see here the two lines, which means it's gone through. Mhmm. So check open up your WhatsApp. Yep. So you set that up correctly. Right? You all be Hang on. Hang on a sec. You got modem, all be plugged one in the Ethernet cable to an available yellow port on your modem. So why is the same modem? It should be okay. Alright. So you got the the plug into the black box on the wall and the other one in the WAN port of your Orbi. Right? Yeah. Yeah, please. Yeah. Yep. That will be good. Is that a Nickio one? Yeah. I think it was it. Okay. So you've got that. Okay. That's alright. Hang on a sec. Alright. I'm just checking. Hi, guys. Welcome to my channel. In today's video, you will get the complete installation NETGEAR Orbi three seventy series WiFi seven mesh system. Let's start the process. First of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store. After download, plug the Orbi three seventy series Wi Fi seven mesh system into a power. Then open the Wi Fi connection list on your mobile. Here, you need to connect your mobile device to your Orbi three So is the your mobile device connected to the Orbi? Alright. Okay. 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this is our tech support. Yep. Okay. May I have the name? Okay.\n\nAccount name holder, whether it's a business name or okay. Got it. Yep. Yep. Yep.\n\nYep. Okay. So you would have received an email with the the credentials? Okay. Okay.\n\nSo with with NBN, because Telstra and all those other ones, they work on a NBN. NBN has upgraded to a DHCP setups where you don't have to do nothing. Just plug it in, either press the reset button, away it goes. But with the Linum Network, its credentials is set up with a p p p o e username and password. So do you what's so in the Linum Networks, in the actual apartment, whether it's an apartment or a business, you got a little black box and next to it, there's a a white box.\n\nOkay. Okay. The white box, that's the optical box. That's optical box that's connected to the network terminal device, which is the black box. Underneath the black box, you'll only have one Ethernet data port or four.\n\nDoes it have one? One. Okay. So in that one there, you connect a data cable. And at the other end on your router, you plug it into your WAN port.\n\nOkay. Now you need what you need to do now is connect even though there's no Internet yet, you need to connect to your router either via Ethernet cable or through the Wi Fi. Yep. Okay. Now I'm thinking about that.\n\nOkay. I I want you to start again with the app. Yeah. Just go back to the start on your app. And you on the app, you need to look for the Internet connection type.\n\nIt's asking for which well, sorry, of Authentication setup. Yep. Mhmm. Yeah. I'll I'll bypass all that.\n\nI'll go to everything's already done. Just go to the stage. Okay. So what can you just quickly tell me again what model router it is? How do you spell that?\n\nThat's Orbi Net seven. What? Orbi what is it? Net seven. What series was it again?\n\nI'll be seven mesh. Yep. That one? Hang on. I'm just checking now.\n\nBecause they're they're they're not, like, they're bloody expensive, these things. Yeah. Okay. Let's have a look. The Wi Fi seven is that a Wi Fi seven, is it?\n\nYeah. Must be. Yeah. If it's okay. Here we go.\n\nSo the old b Okay. So you've got 2.5 gigs Ethernet ports, which is the where? Is it a long is it a a long rectangle one? Okay. Do you do you have a laptop?\n\nOkay. Yeah. No. Well, you're in a you're Linum Networks, they've got fiber to the premises. And a lot of the services Linum Network provides is a lot better than NBN.\n\nIt all depends on what you're used to and what you're not used to. So as I said, NBN, if it's fiber to the premises that you move into, they have that set up on a DHCP type of technology. We just press the reset button. It'll pick up the connection automatically. It used to be what you have now in this apartment, but NBN has updated all that for all the new customers.\n\nSo if you if you no. Why connect? Because we need we need to provision it, and we need to put in the username and password that was sent to you by text. That's what I'm saying. We need to find the technology type.\n\nSo that'll have three types. It'll have the the dynamic IP, the triple PIE, I o e I type, and the static IP. So out of the three different types, we need to select the triple PIE. O e. Once you select that, it'll ask you to put in that username and password that we sent you.\n\nOnce you put that in, your Internet will come live straight away. Okay. I'm gonna give you a mobile number, which is one of our after hour stations. 0403. No.\n\nIt's not difficult. Just the the different setup. Depends on what you're used to. I was just calling you now. 625 Oh, it's gone to voice mail.\n\nOkay. Alright. Yeah. I just want you to send the photo to that number or screenshot of what you see when you first connect to that Orbi eight seven series router. Yeah.\n\nI need to see what the app's doing so I can guide you in the right direction. Because if you're not used to it, then it's gonna be hard for you to yeah. Alright. Just wait till I receive it. Hang on a sec.\n\nI haven't got it yet. Do you have WhatsApp? Okay. Yeah. Yeah.\n\nHang on a sec. They're much better with WhatsApp. Hey. You got you got data on your phone. Right?\n\nYeah. Because you haven't it's not provisioned yet. I've just text you. You would've just received a text now, but if you're not okay. Here you go.\n\nI didn't okay. No. No. I'll just send you a text to send photo through WhatsApp. Send photo here, please.\n\nOh, you should have it. No. It's it's you see here the two lines, which means it's gone through. Mhmm. So check open up your WhatsApp.\n\nYep. So you set that up correctly. Right? You all be Hang on. Hang on a sec.\n\nYou got modem, all be plugged one in the Ethernet cable to an available yellow port on your modem. So why is the same modem? It should be okay. Alright. So you got the the plug into the black box on the wall and the other one in the WAN port of your Orbi.\n\nRight? Yeah. Yeah, please. Yeah. Yep.\n\nThat will be good. Is that a Nickio one? Yeah. I think it was it. Okay.\n\nSo you've got that. Okay. That's alright. Hang on a sec. Alright.\n\nI'm just checking. Hi, guys. Welcome to my channel. In today's video, you will get the complete installation NETGEAR Orbi three seventy series WiFi seven mesh system. Let's start the process.\n\nFirst of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store. After download, plug the Orbi three seventy series Wi Fi seven mesh system into a power. Then open the Wi Fi connection list on your mobile. Here, you need to connect your mobile device to your Orbi three So is the your mobile device connected to the Orbi? Alright.\n\nOkay. Go to manually.","paragraphs":[{"sentences":[{"text":"And this is our tech support.","start":0.24,"end":1.38,"sentiment":"neutral","sentiment_score":0.08481901759902637},{"text":"Yep.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.23199105262756348},{"text":"Okay.","start":11.04,"end":11.44,"sentiment":"neutral","sentiment_score":0.08318676054477692},{"text":"May I have the name?","start":11.44,"end":12.66,"sentiment":"neutral","sentiment_score":0.03339172974228859},{"text":"Okay.","start":18.085,"end":18.404999,"sentiment":"neutral","sentiment_score":0.013105101883411407}],"sentiment":"neutral","sentiment_score":0.07172540495438236,"num_words":14,"start":0.24,"end":18.404999},{"sentences":[{"text":"Account name holder, whether it's a business name or okay.","start":18.404999,"end":23.925,"sentiment":"neutral","sentiment_score":0.016114985616877676},{"text":"Got it.","start":23.925,"end":24.244999,"sentiment":"neutral","sentiment_score":0.08872391656041145},{"text":"Yep.","start":24.244999,"end":24.485,"sentiment":"neutral","sentiment_score":0.08236643671989441},{"text":"Yep.","start":24.485,"end":24.724998,"sentiment":"neutral","sentiment_score":0.06712163984775543},{"text":"Yep.","start":24.724998,"end":24.965,"sentiment":"neutral","sentiment_score":0.06511952728033066}],"sentiment":"neutral","sentiment_score":0.03688035287583868,"num_words":15,"start":18.404999,"end":24.965},{"sentences":[{"text":"Yep.","start":24.965,"end":25.17,"sentiment":"neutral","sentiment_score":0.06333660334348679},{"text":"Okay.","start":25.33,"end":25.57,"sentiment":"neutral","sentiment_score":0.04674334824085235},{"text":"So you would have received an email with the the credentials?","start":25.57,"end":30.31,"sentiment":"neutral","sentiment_score":0.04697767916050824},{"text":"Okay.","start":36.45,"end":36.95,"sentiment":"neutral","sentiment_score":-0.041397497057914734},{"text":"Okay.","start":45.795,"end":46.274998,"sentiment":"neutral","sentiment_score":-0.11593955010175704}],"sentiment":"neutral","sentiment_score":0.03129982501268387,"num_words":15,"start":24.965,"end":46.274998},{"sentences":[{"text":"So with with NBN, because Telstra and all those other ones, they work on a NBN.","start":46.274998,"end":51.254997,"sentiment":"neutral","sentiment_score":-0.034398332820273936},{"text":"NBN has upgraded to a DHCP setups where you don't have to do nothing.","start":51.81,"end":56.79,"sentiment":"neutral","sentiment_score":0.0555472361988255},{"text":"Just plug it in, either press the reset button, away it goes.","start":57.010002,"end":59.910004,"sentiment":"neutral","sentiment_score":0.008641763279835383},{"text":"But with the Linum Network, its credentials is set up with a p p p o e username and password.","start":60.050003,"end":66.630005,"sentiment":"neutral","sentiment_score":0.04972364045679569},{"text":"So do you what's so in the Linum Networks, in the actual apartment, whether it's an apartment or a business, you got a little black box and next to it, there's a a white box.","start":67.895004,"end":77.595,"sentiment":"neutral","sentiment_score":-0.002890737953462771}],"sentiment":"neutral","sentiment_score":0.01262150641012284,"num_words":97,"start":46.274998,"end":77.595},{"sentences":[{"text":"Okay.","start":79.015,"end":79.515,"sentiment":"neutral","sentiment_score":0.035258855670690536},{"text":"Okay.","start":80.32,"end":80.56,"sentiment":"neutral","sentiment_score":0.020468831062316895},{"text":"The white box, that's the optical box.","start":80.56,"end":82.479996,"sentiment":"neutral","sentiment_score":0.010200648169432367},{"text":"That's optical box that's connected to the network terminal device, which is the black box.","start":82.479996,"end":88.979996,"sentiment":"neutral","sentiment_score":0.014548290645082791},{"text":"Underneath the black box, you'll only have one Ethernet data port or four.","start":89.759995,"end":94.34,"sentiment":"neutral","sentiment_score":-0.004644572860203111}],"sentiment":"neutral","sentiment_score":0.007702084767909066,"num_words":37,"start":79.015,"end":94.34},{"sentences":[{"text":"Does it have one?","start":94.799995,"end":95.865,"sentiment":"neutral","sentiment_score":0.009247553069144487},{"text":"One.","start":96.025,"end":96.265,"sentiment":"neutral","sentiment_score":0.006007956340909004},{"text":"Okay.","start":96.265,"end":96.744995,"sentiment":"neutral","sentiment_score":0.019338641315698624},{"text":"So in that one there, you connect a data cable.","start":96.744995,"end":99.485,"sentiment":"neutral","sentiment_score":0.01202007569372654},{"text":"And at the other end on your router, you plug it into your WAN port.","start":100.825,"end":106.205,"sentiment":"neutral","sentiment_score":0.02446818947792053}],"sentiment":"neutral","sentiment_score":0.017727755130298676,"num_words":31,"start":94.799995,"end":106.205},{"sentences":[{"text":"Okay.","start":108.020004,"end":108.340004,"sentiment":"neutral","sentiment_score":0.21357160806655884},{"text":"Now you need what you need to do now is connect even though there's no Internet yet, you need to connect to your router either via Ethernet cable or through the Wi Fi.","start":108.340004,"end":122.600006,"sentiment":"neutral","sentiment_score":0.1355693078402317},{"text":"Yep.","start":133.795,"end":134.295,"sentiment":"neutral","sentiment_score":-0.047399040311574936},{"text":"Okay.","start":140.25,"end":140.75,"sentiment":"neutral","sentiment_score":-0.31281396746635437},{"text":"Now I'm thinking about that.","start":143.13,"end":144.25,"sentiment":"neutral","sentiment_score":-0.327780145406723}],"sentiment":"neutral","sentiment_score":0.06556695199957709,"num_words":41,"start":108.020004,"end":144.25},{"sentences":[{"text":"Okay.","start":144.25,"end":144.65001,"sentiment":"neutral","sentiment_score":-0.07113560289144516},{"text":"I I want you to start again with the app.","start":144.65001,"end":146.99,"sentiment":"neutral","sentiment_score":0.0008994638919830322},{"text":"Yeah.","start":151.965,"end":152.285,"sentiment":"neutral","sentiment_score":0.03966284170746803},{"text":"Just go back to the start on your app.","start":152.285,"end":155.265,"sentiment":"neutral","sentiment_score":0.05521365627646446},{"text":"And you on the app, you need to look for the Internet connection type.","start":156.285,"end":160.945,"sentiment":"neutral","sentiment_score":0.012802611969943558}],"sentiment":"neutral","sentiment_score":0.01867661005152123,"num_words":35,"start":144.25,"end":160.945},{"sentences":[{"text":"It's asking for which well, sorry, of Authentication setup.","start":173.08,"end":176.08499,"sentiment":"neutral","sentiment_score":-0.07058910487426652},{"text":"Yep.","start":193.08,"end":193.58,"sentiment":"neutral","sentiment_score":0.07186230272054672},{"text":"Mhmm.","start":197.08,"end":197.58,"sentiment":"neutral","sentiment_score":0.013559650629758837},{"text":"Yeah.","start":200.2,"end":200.52,"sentiment":"neutral","sentiment_score":0.03148868680000305},{"text":"I'll I'll bypass all that.","start":200.52,"end":201.96,"sentiment":"neutral","sentiment_score":0.006530144065618515}],"sentiment":"neutral","sentiment_score":-0.028572975493529263,"num_words":17,"start":173.08,"end":201.96},{"sentences":[{"text":"I'll go to everything's already done.","start":201.96,"end":204.535,"sentiment":"neutral","sentiment_score":0.049953143733243145},{"text":"Just go to the stage.","start":204.535,"end":205.755,"sentiment":"neutral","sentiment_score":0.029549653455615044},{"text":"Okay.","start":218.33,"end":218.73001,"sentiment":"neutral","sentiment_score":0.024560460820794106},{"text":"So what can you just quickly tell me again what model router it is?","start":218.73001,"end":224.11,"sentiment":"neutral","sentiment_score":0.01353227732969182},{"text":"How do you spell that?","start":233.89499,"end":235.11499,"sentiment":"neutral","sentiment_score":0.004617068544030189}],"sentiment":"neutral","sentiment_score":0.022082735994650472,"num_words":31,"start":201.96,"end":235.11499},{"sentences":[{"text":"That's Orbi Net seven.","start":243.36,"end":245.22,"sentiment":"neutral","sentiment_score":0.07078845519572496},{"text":"What?","start":250.88,"end":251.38,"sentiment":"neutral","sentiment_score":0.03127482905983925},{"text":"Orbi what is it?","start":252.88,"end":254.32,"sentiment":"neutral","sentiment_score":0.024366828612983227},{"text":"Net seven.","start":254.32,"end":255.22,"sentiment":"neutral","sentiment_score":0.014439883641898632},{"text":"What series was it again?","start":256.72,"end":258.195,"sentiment":"neutral","sentiment_score":0.018574796989560126}],"sentiment":"neutral","sentiment_score":0.03335310728289187,"num_words":16,"start":243.36,"end":258.195},{"sentences":[{"text":"I'll be seven mesh.","start":267.23502,"end":268.435,"sentiment":"neutral","sentiment_score":0.04280328378081322},{"text":"Yep.","start":268.435,"end":268.755,"sentiment":"neutral","sentiment_score":0.07832804322242737},{"text":"That one?","start":268.755,"end":269.415,"sentiment":"neutral","sentiment_score":0.043898653239011765},{"text":"Hang on.","start":277.77,"end":278.25,"sentiment":"neutral","sentiment_score":0.019251542165875435},{"text":"I'm just checking now.","start":278.25,"end":279.47,"sentiment":"neutral","sentiment_score":0.08205462247133255}],"sentiment":"neutral","sentiment_score":0.05415846608006037,"num_words":13,"start":267.23502,"end":279.47},{"sentences":[{"text":"Because they're they're they're not, like, they're bloody expensive, these things.","start":281.13,"end":284.51,"sentiment":"neutral","sentiment_score":-0.07726613228971307},{"text":"Yeah.","start":291.845,"end":292.345,"sentiment":"neutral","sentiment_score":0.10949057340621948},{"text":"Okay.","start":292.725,"end":293.04498,"sentiment":"neutral","sentiment_score":0.08337489515542984},{"text":"Let's have a look.","start":293.04498,"end":293.845,"sentiment":"neutral","sentiment_score":0.06828967481851578},{"text":"The Wi Fi seven is that a Wi Fi seven, is it?","start":293.845,"end":298.025,"sentiment":"neutral","sentiment_score":0.04688360976676146}],"sentiment":"neutral","sentiment_score":0.006162069994827797,"num_words":29,"start":281.13,"end":298.025},{"sentences":[{"text":"Yeah.","start":298.71,"end":298.95,"sentiment":"neutral","sentiment_score":0.03595365583896637},{"text":"Must be.","start":298.95,"end":299.85,"sentiment":"neutral","sentiment_score":0.03290777467191219},{"text":"Yeah.","start":300.07,"end":300.39,"sentiment":"neutral","sentiment_score":0.11086612194776536},{"text":"If it's okay.","start":300.39,"end":301.19,"sentiment":"neutral","sentiment_score":0.17631536722183228},{"text":"Here we go.","start":301.19,"end":301.75,"sentiment":"neutral","sentiment_score":0.12631835043430328}],"sentiment":"neutral","sentiment_score":0.11205364800989628,"num_words":10,"start":298.71,"end":301.75},{"sentences":[{"text":"So the old b Okay.","start":301.75,"end":315.45502,"sentiment":"neutral","sentiment_score":0.13485031127929686},{"text":"So you've got 2.5 gigs Ethernet ports, which is the where?","start":315.595,"end":326.335,"sentiment":"neutral","sentiment_score":0.05050161345438524},{"text":"Is it a long is it a a long rectangle one?","start":339.25,"end":342.71002,"sentiment":"neutral","sentiment_score":0.03862190195782618},{"text":"Okay.","start":357.41,"end":357.81,"sentiment":"neutral","sentiment_score":0.021958965808153152},{"text":"Do you do you have a laptop?","start":357.81,"end":359.19,"sentiment":"neutral","sentiment_score":-0.0029158294200897217}],"sentiment":"neutral","sentiment_score":0.047318811022809576,"num_words":35,"start":301.75,"end":359.19},{"sentences":[{"text":"Okay.","start":363.65,"end":363.97,"sentiment":"neutral","sentiment_score":-0.06949299573898315},{"text":"Yeah.","start":363.97,"end":364.47,"sentiment":"neutral","sentiment_score":-0.14515967667102814},{"text":"No.","start":375.975,"end":376.215,"sentiment":"neutral","sentiment_score":-0.11593253910541534},{"text":"Well, you're in a you're Linum Networks, they've got fiber to the premises.","start":376.215,"end":380.875,"sentiment":"neutral","sentiment_score":0.18012686933462435},{"text":"And a lot of the services Linum Network provides is a lot better than NBN.","start":381.33502,"end":385.595,"sentiment":"positive","sentiment_score":0.5910999059677124}],"sentiment":"positive","sentiment_score":0.3508891186887218,"num_words":31,"start":363.65,"end":385.595},{"sentences":[{"text":"It all depends on what you're used to and what you're not used to.","start":386.54,"end":389.42,"sentiment":"neutral","sentiment_score":0.17139284206288202},{"text":"So as I said, NBN, if it's fiber to the premises that you move into, they have that set up on a DHCP type of technology.","start":389.42,"end":398.08002,"sentiment":"neutral","sentiment_score":0.20214456921586624},{"text":"We just press the reset button.","start":398.79498,"end":400.635,"sentiment":"neutral","sentiment_score":0.1474402149518331},{"text":"It'll pick up the connection automatically.","start":400.635,"end":402.415,"sentiment":"neutral","sentiment_score":0.15209213395913443},{"text":"It used to be what you have now in this apartment, but NBN has updated all that for all the new customers.","start":403.115,"end":410.975,"sentiment":"neutral","sentiment_score":0.23836212198842655}],"sentiment":"neutral","sentiment_score":0.1986002616987035,"num_words":74,"start":386.54,"end":410.975},{"sentences":[{"text":"So if you if you no.","start":411.275,"end":416.05,"sentiment":"neutral","sentiment_score":-0.15619908149043718},{"text":"Why connect?","start":416.05,"end":416.53,"sentiment":"neutral","sentiment_score":-0.22252152860164642},{"text":"Because we need we need to provision it, and we need to put in the username and password that was sent to you by text.","start":416.53,"end":422.63,"sentiment":"neutral","sentiment_score":-0.1933763098716736},{"text":"That's what I'm saying.","start":425.09,"end":426.07,"sentiment":"neutral","sentiment_score":-0.0494961878284812},{"text":"We need to find the technology type.","start":426.21,"end":429.35,"sentiment":"neutral","sentiment_score":-0.019667102290051326}],"sentiment":"neutral","sentiment_score":-0.14891590364277363,"num_words":44,"start":411.275,"end":429.35},{"sentences":[{"text":"So that'll have three types.","start":429.705,"end":431.465,"sentiment":"neutral","sentiment_score":0.02252429202198982},{"text":"It'll have the the dynamic IP, the triple PIE, I o e I type, and the static IP.","start":431.465,"end":440.125,"sentiment":"neutral","sentiment_score":0.010945261973473761},{"text":"So out of the three different types, we need to select the triple PIE.","start":440.585,"end":443.965,"sentiment":"neutral","sentiment_score":0.021856330701016953},{"text":"O e.","start":444.19,"end":444.93,"sentiment":"neutral","sentiment_score":0.01441651489585638},{"text":"Once you select that, it'll ask you to put in that username and password that we sent you.","start":445.23,"end":448.91,"sentiment":"neutral","sentiment_score":0.053717321819729276}],"sentiment":"neutral","sentiment_score":0.02826964259637814,"num_words":57,"start":429.705,"end":448.91},{"sentences":[{"text":"Once you put that in, your Internet will come live straight away.","start":448.91,"end":451.97,"sentiment":"neutral","sentiment_score":0.1507612830027938},{"text":"Okay.","start":456.445,"end":456.945,"sentiment":"neutral","sentiment_score":-0.08501575887203217},{"text":"I'm gonna give you a mobile number, which is one of our after hour stations.","start":457.24503,"end":461.665,"sentiment":"neutral","sentiment_score":-0.005515980534255505},{"text":"0403.","start":463.005,"end":464.86502,"sentiment":"neutral","sentiment_score":-0.004568357020616531},{"text":"No.","start":475.8,"end":475.96,"sentiment":"neutral","sentiment_score":-0.09316784888505936}],"sentiment":"neutral","sentiment_score":0.05145479077473283,"num_words":30,"start":448.91,"end":475.96},{"sentences":[{"text":"It's not difficult.","start":475.96,"end":476.91998,"sentiment":"neutral","sentiment_score":-0.056462512662013374},{"text":"Just the the different setup.","start":476.91998,"end":478.21997,"sentiment":"neutral","sentiment_score":-0.051310007274150846},{"text":"Depends on what you're used to.","start":478.52,"end":480.13998,"sentiment":"neutral","sentiment_score":-0.008044936383763948},{"text":"I was just calling you now.","start":489.615,"end":491.07498,"sentiment":"neutral","sentiment_score":-0.01615857457121213},{"text":"625 Oh, it's gone to voice mail.","start":493.615,"end":496.495,"sentiment":"neutral","sentiment_score":-0.10807380752105798}],"sentiment":"neutral","sentiment_score":-0.04917315899015025,"num_words":27,"start":475.96,"end":496.495},{"sentences":[{"text":"Okay.","start":496.495,"end":496.895,"sentiment":"neutral","sentiment_score":-0.010696535930037498},{"text":"Alright.","start":496.895,"end":497.395,"sentiment":"neutral","sentiment_score":0.047606926411390305},{"text":"Yeah.","start":502.86,"end":503.09998,"sentiment":"neutral","sentiment_score":0.06051929295063019},{"text":"I just want you to send the photo to that number or screenshot of what you see when you first connect to that Orbi eight seven series router.","start":503.09998,"end":514.84503,"sentiment":"neutral","sentiment_score":0.10378590518874782},{"text":"Yeah.","start":517.545,"end":517.78503,"sentiment":"neutral","sentiment_score":0.018321923911571503}],"sentiment":"neutral","sentiment_score":0.09442990476964042,"num_words":32,"start":496.495,"end":517.78503},{"sentences":[{"text":"I need to see what the app's doing so I can guide you in the right direction.","start":517.78503,"end":522.045,"sentiment":"neutral","sentiment_score":0.1133572308017927},{"text":"Because if you're not used to it, then it's gonna be hard for you to yeah.","start":522.185,"end":530.3,"sentiment":"neutral","sentiment_score":-0.2981853848323226},{"text":"Alright.","start":541.795,"end":542.295,"sentiment":"neutral","sentiment_score":0.0934685468673706},{"text":"Just wait till I receive it.","start":554.515,"end":555.635,"sentiment":"neutral","sentiment_score":0.021447171767552693},{"text":"Hang on a sec.","start":555.635,"end":556.435,"sentiment":"neutral","sentiment_score":-0.03394362889230251}],"sentiment":"neutral","sentiment_score":-0.06267082208598201,"num_words":44,"start":517.78503,"end":556.435},{"sentences":[{"text":"I haven't got it yet.","start":556.435,"end":557.43,"sentiment":"neutral","sentiment_score":-0.06969369500875473},{"text":"Do you have WhatsApp?","start":561.27,"end":562.41,"sentiment":"neutral","sentiment_score":-0.07646290864795446},{"text":"Okay.","start":565.02997,"end":565.52997,"sentiment":"neutral","sentiment_score":-0.013196755200624466},{"text":"Yeah.","start":567.11,"end":567.27,"sentiment":"neutral","sentiment_score":0.0046186018735170364},{"text":"Yeah.","start":567.27,"end":567.51,"sentiment":"neutral","sentiment_score":0.007489249110221863}],"sentiment":"neutral","sentiment_score":-0.05461741782103976,"num_words":12,"start":556.435,"end":567.51},{"sentences":[{"text":"Hang on a sec.","start":567.51,"end":568.49,"sentiment":"neutral","sentiment_score":-0.0025725020095705986},{"text":"They're much better with WhatsApp.","start":568.55,"end":570.08997,"sentiment":"neutral","sentiment_score":0.1301221013069153},{"text":"Hey.","start":570.185,"end":570.26495,"sentiment":"neutral","sentiment_score":0.03743667155504227},{"text":"You got you got data on your phone.","start":570.26495,"end":571.945,"sentiment":"neutral","sentiment_score":0.03944129031151533},{"text":"Right?","start":571.945,"end":572.445,"sentiment":"neutral","sentiment_score":0.02184288203716278}],"sentiment":"neutral","sentiment_score":0.05342791445161167,"num_words":19,"start":567.51,"end":572.445},{"sentences":[{"text":"Yeah.","start":582.6,"end":582.83997,"sentiment":"neutral","sentiment_score":-0.24716512858867645},{"text":"Because you haven't it's not provisioned yet.","start":582.83997,"end":585.26,"sentiment":"negative","sentiment_score":-0.3439830413886479},{"text":"I've just text you.","start":607.005,"end":608.145,"sentiment":"neutral","sentiment_score":-0.2150363102555275},{"text":"You would've just received a text now, but if you're not okay.","start":610.14,"end":612.78,"sentiment":"neutral","sentiment_score":-0.23038492103417715},{"text":"Here you go.","start":612.78,"end":613.60004,"sentiment":"neutral","sentiment_score":-0.06430960446596146}],"sentiment":"neutral","sentiment_score":-0.23973109352367897,"num_words":27,"start":582.6,"end":613.60004},{"sentences":[{"text":"I didn't okay.","start":615.66003,"end":617.12,"sentiment":"neutral","sentiment_score":-0.18627527356147766},{"text":"No.","start":619.26,"end":619.42004,"sentiment":"neutral","sentiment_score":-0.21682848036289215},{"text":"No.","start":619.42004,"end":619.74005,"sentiment":"neutral","sentiment_score":-0.2445109337568283},{"text":"I'll just send you a text to send photo through WhatsApp.","start":619.74005,"end":622.24005,"sentiment":"neutral","sentiment_score":-0.12134035270322453},{"text":"Send photo here, please.","start":626.235,"end":627.615,"sentiment":"neutral","sentiment_score":-0.06807395629584789}],"sentiment":"neutral","sentiment_score":-0.13136024698615073,"num_words":20,"start":615.66003,"end":627.615},{"sentences":[{"text":"Oh, you should have it.","start":631.03503,"end":632.255,"sentiment":"neutral","sentiment_score":-0.14568499028682708},{"text":"No.","start":640.235,"end":640.635,"sentiment":"neutral","sentiment_score":-0.14582133293151855},{"text":"It's it's you see here the two lines, which means it's gone through.","start":640.635,"end":644.2,"sentiment":"neutral","sentiment_score":-0.04511589499620291},{"text":"Mhmm.","start":645.86005,"end":646.26,"sentiment":"neutral","sentiment_score":-0.004246952012181282},{"text":"So check open up your WhatsApp.","start":646.26,"end":648.12,"sentiment":"neutral","sentiment_score":0.005943448593219121}],"sentiment":"neutral","sentiment_score":-0.05497458383727532,"num_words":26,"start":631.03503,"end":648.12},{"sentences":[{"text":"Yep.","start":667.04504,"end":667.54504,"sentiment":"neutral","sentiment_score":0.04994791001081467},{"text":"So you set that up correctly.","start":706.7,"end":708.22,"sentiment":"neutral","sentiment_score":0.05946155823767185},{"text":"Right?","start":708.22,"end":708.7,"sentiment":"neutral","sentiment_score":0.0425068736076355},{"text":"You all be Hang on.","start":708.7,"end":712.615,"sentiment":"neutral","sentiment_score":0.0503452692180872},{"text":"Hang on a sec.","start":712.995,"end":713.795,"sentiment":"neutral","sentiment_score":0.01973435841500759}],"sentiment":"neutral","sentiment_score":0.04587575957617339,"num_words":17,"start":667.04504,"end":713.795},{"sentences":[{"text":"You got modem, all be plugged one in the Ethernet cable to an available yellow port on your modem.","start":713.795,"end":720.535,"sentiment":"neutral","sentiment_score":0.03223609169454951},{"text":"So why is the same modem?","start":728.24,"end":729.76,"sentiment":"neutral","sentiment_score":-0.015222685722013317},{"text":"It should be okay.","start":729.76,"end":731.14,"sentiment":"neutral","sentiment_score":0.14549580961465836},{"text":"Alright.","start":732.0,"end":732.4,"sentiment":"neutral","sentiment_score":0.11174944043159483},{"text":"So you got the the plug into the black box on the wall and the other one in the WAN port of your Orbi.","start":732.4,"end":738.8,"sentiment":"neutral","sentiment_score":0.06190057750791311}],"sentiment":"neutral","sentiment_score":0.05000918827675007,"num_words":54,"start":713.795,"end":738.8},{"sentences":[{"text":"Right?","start":738.8,"end":739.3,"sentiment":"neutral","sentiment_score":0.03481057658791542},{"text":"Yeah.","start":741.215,"end":741.375,"sentiment":"neutral","sentiment_score":0.025087004527449608},{"text":"Yeah, please.","start":741.375,"end":741.935,"sentiment":"neutral","sentiment_score":0.051054447889328},{"text":"Yeah.","start":741.935,"end":742.335,"sentiment":"neutral","sentiment_score":0.12142116576433182},{"text":"Yep.","start":742.335,"end":742.655,"sentiment":"neutral","sentiment_score":0.20525133609771729}],"sentiment":"neutral","sentiment_score":0.08144649645934503,"num_words":6,"start":738.8,"end":742.655},{"sentences":[{"text":"That will be good.","start":742.655,"end":743.795,"sentiment":"positive","sentiment_score":0.3608332723379135},{"text":"Is that a Nickio one?","start":777.125,"end":778.565,"sentiment":"neutral","sentiment_score":0.06933874636888504},{"text":"Yeah.","start":778.565,"end":778.805,"sentiment":"neutral","sentiment_score":0.03228474408388138},{"text":"I think it was it.","start":778.805,"end":779.945,"sentiment":"neutral","sentiment_score":0.02526136189699173},{"text":"Okay.","start":797.65497,"end":797.975,"sentiment":"neutral","sentiment_score":0.03980129957199097}],"sentiment":"neutral","sentiment_score":0.12427622964605689,"num_words":16,"start":742.655,"end":797.975},{"sentences":[{"text":"So you've got that.","start":797.975,"end":799.995,"sentiment":"neutral","sentiment_score":0.042890059761703014},{"text":"Okay.","start":801.735,"end":801.975,"sentiment":"neutral","sentiment_score":0.06485169380903244},{"text":"That's alright.","start":801.975,"end":802.71497,"sentiment":"neutral","sentiment_score":0.07249504700303078},{"text":"Hang on a sec.","start":803.415,"end":804.475,"sentiment":"neutral","sentiment_score":0.023568905889987946},{"text":"Alright.","start":834.035,"end":834.355,"sentiment":"neutral","sentiment_score":0.05633699148893356}],"sentiment":"neutral","sentiment_score":0.04433455349256595,"num_words":12,"start":797.975,"end":834.355},{"sentences":[{"text":"I'm just checking.","start":834.355,"end":835.33496,"sentiment":"neutral","sentiment_score":0.043176889419555664},{"text":"Hi, guys.","start":843.8,"end":844.46,"sentiment":"neutral","sentiment_score":0.18921932578086853},{"text":"Welcome to my channel.","start":845.56,"end":846.86,"sentiment":"neutral","sentiment_score":0.2584459260106087},{"text":"In today's video, you will get the complete installation NETGEAR Orbi three seventy series WiFi seven mesh system.","start":848.36,"end":856.635,"sentiment":"neutral","sentiment_score":0.2067923570672671},{"text":"Let's start the process.","start":857.655,"end":859.03503,"sentiment":"neutral","sentiment_score":0.17809196934103966}],"sentiment":"neutral","sentiment_score":0.19278655898186467,"num_words":31,"start":834.355,"end":859.03503},{"sentences":[{"text":"First of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store.","start":860.375,"end":866.955,"sentiment":"neutral","sentiment_score":0.11579850353300572},{"text":"After download, plug the Orbi three seventy series Wi Fi seven mesh system into a power.","start":867.95996,"end":874.06,"sentiment":"neutral","sentiment_score":0.09260802576318383},{"text":"Then open the Wi Fi connection list on your mobile.","start":875.0,"end":878.22,"sentiment":"neutral","sentiment_score":0.07697807401418685},{"text":"Here, you need to connect your mobile device to your Orbi three So is the your mobile device connected to the Orbi?","start":879.16,"end":886.91504,"sentiment":"neutral","sentiment_score":0.06267462061210112},{"text":"Alright.","start":898.5308,"end":898.61084,"sentiment":"neutral","sentiment_score":-0.10390757769346236}],"sentiment":"neutral","sentiment_score":0.08467265650414038,"num_words":69,"start":860.375,"end":898.61084},{"sentences":[{"text":"Okay.","start":898.61084,"end":898.69086,"sentiment":"neutral","sentiment_score":-0.08458976447582245},{"text":"Go to manually.","start":898.69086,"end":900.1509,"sentiment":"neutral","sentiment_score":-0.13736363252003989}],"sentiment":"neutral","sentiment_score":-0.12417016550898552,"num_words":4,"start":898.61084,"end":900.1509}]}}]},{"alternatives":[{"transcript":"Hello. I've just just hooked up to your Internet service. I'm more I got a partner with a Linham Networks, and my my my the business name or the name you give me on the account? It's Morris Herman. It's Morris Herman. Yeah. But how do I normally, every I don't normally do a partner once. This is very new for me. So, normally, I go to my my normal s with Telstra, and I plug it in, and it just fires up. And I just go, look. Dun dun. But it seem I don't know how to do this one. I don't I've got no server. Yeah. Yeah. Yes. Correct. I'm I'm I'm I'm looking at it now. Yep. One. One. Yep. Done that. Yep. I I'm I'm using Orbital. I'm using Orbital, the ORBI system seven. And I'm on the I'm on the app, and it won't allow me to go any further. It says keep saying check your Internet cable. Every time I press check, it just says it does not connect. So so so re re just reboot that? Yep. Okay. It's uploading. So all was not set up. Continue. It's asking for all the setup. So oh, wait. I'm using it's asking for application setup. Now it's asking to find my units. How many what was he got? It's asking to go away based. Now it's asking to plug in the router, unplug the router, which I'm doing now. I agree to plug up unplug everything. There's also the cable in, which I've done. Connect the cable. Now connect the Oh, it's supposed to do. Is it is it now it's asking to LED is, like, white solid. It's uploading. It's gonna take two minutes to upload again. I have to start to wait two minutes again to upload. The router is the the orbital net seven, the seven one. The the router is o r v I net seven. Yep. Let me look at the series. Seven seven is all the this is all the 30 yeah. Yeah. Yeah. Mesh. Yeah. The mesh. It's a mesh one. Can you use mesh for this? And, yeah, of course, they are. They are more secure more secure. Yeah. Wi Fi seven. Yeah. I've got this in as I said, I've got this in my other house, the same system. I'm running because the new one's set up for the apartment. And as I said, I plug in play. It it works straight away. It's about okay. Now it's asked, is the is the LED light white, solid white? I'm going through the steps of this this app. Yep. The white is solid white. It goes blue. It says the same style. Yes. It is. Yep. This is the next step. It tells me connect to Orbi Wi Fi. You must go to Wi Fi settings. Use Orbit app. Open your phone settings. So so I'm just gonna check my phone settings first. No. As I said, I'm in the apartment now at the moment. I said, I didn't think it'd be that hard. I don't I don't like these Wi Fi. I like to go straight to to a server like a proper NBN connection. This is new to me. Yeah. Yeah. Well, it won't it won't connect. It won't connect. It's gone through the same thing again. It says unable to I've got that, but I don't know where to put it into. Where am I gonna put it into? Yeah. Well, at the moment, it can't even recognize this this this system. Sorry. Did you mess SMS it to me? As I said, I've only got a mobile phone in this file. I've got no PIN. I've only just got here, and it's just not working. I said I I didn't expect it to be this difficult. Can you yeah. Just you have to SMS it to me. So what what what device what do you need what okay. Yeah. I got you with phone call. Is it your number now? Do you wanna see what my app's doing? Okay. Okay. I'll take a phone shot with with what the app's telling me, and then I'll send that to you. I gotta save it. Save it. That's the stage I'm at now. And it's after the redo it again. It says it says message failed. Yep. Same number. Yeah. But I was yep. It said I hooked up to my it said my mobile phone is hooked up to my orbit. It's it's Wi Fi connected to it. There's no Internet. You got the phone, No. I haven't got it yet. I might have just I might have just get my router because I'm I'm connected to a router which is not having Wi Fi, so I might be trying to get on to that that server. Let me just get off my I just wanna just just remove this router to get this network for now. Yeah. I got it now. Sorry. I'll just send you the photo. Yeah. I I had to disconnect it off my Wi Fi. My my orbit was actually throwing it off. That's what it's telling me now. And every time I press the bottom part, it it sends me back here. So I'll press it again. Yeah. It's very simple. It just it tells you exactly what to do. I could I could take a photo of it to show you what I what I've done. Yeah. I said, I know what else I can do. I I disconnected it because I couldn't couldn't message you. It's asked it's come back to me. It goes no Internet detected. 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I've just just hooked up to your Internet service. I'm more I got a partner with a Linham Networks, and my my my the business name or the name you give me on the account? It's Morris Herman. It's Morris Herman.\n\nYeah. But how do I normally, every I don't normally do a partner once. This is very new for me. So, normally, I go to my my normal s with Telstra, and I plug it in, and it just fires up. And I just go, look.\n\nDun dun. But it seem I don't know how to do this one. I don't I've got no server. Yeah. Yeah.\n\nYes. Correct. I'm I'm I'm I'm looking at it now. Yep. One.\n\nOne. Yep. Done that. Yep. I I'm I'm using Orbital.\n\nI'm using Orbital, the ORBI system seven. And I'm on the I'm on the app, and it won't allow me to go any further. It says keep saying check your Internet cable. Every time I press check, it just says it does not connect. So so so re re just reboot that?\n\nYep. Okay. It's uploading. So all was not set up. Continue.\n\nIt's asking for all the setup. So oh, wait. I'm using it's asking for application setup. Now it's asking to find my units. How many what was he got?\n\nIt's asking to go away based. Now it's asking to plug in the router, unplug the router, which I'm doing now. I agree to plug up unplug everything. There's also the cable in, which I've done. Connect the cable.\n\nNow connect the Oh, it's supposed to do. Is it is it now it's asking to LED is, like, white solid. It's uploading. It's gonna take two minutes to upload again. I have to start to wait two minutes again to upload.\n\nThe router is the the orbital net seven, the seven one. The the router is o r v I net seven. Yep. Let me look at the series. Seven seven is all the this is all the 30 yeah.\n\nYeah. Yeah. Mesh. Yeah. The mesh.\n\nIt's a mesh one. Can you use mesh for this? And, yeah, of course, they are. They are more secure more secure. Yeah.\n\nWi Fi seven. Yeah. I've got this in as I said, I've got this in my other house, the same system. I'm running because the new one's set up for the apartment. And as I said, I plug in play.\n\nIt it works straight away. It's about okay. Now it's asked, is the is the LED light white, solid white? I'm going through the steps of this this app. Yep.\n\nThe white is solid white. It goes blue. It says the same style. Yes. It is.\n\nYep. This is the next step. It tells me connect to Orbi Wi Fi. You must go to Wi Fi settings. Use Orbit app.\n\nOpen your phone settings. So so I'm just gonna check my phone settings first. No. As I said, I'm in the apartment now at the moment. I said, I didn't think it'd be that hard.\n\nI don't I don't like these Wi Fi. I like to go straight to to a server like a proper NBN connection. This is new to me. Yeah. Yeah.\n\nWell, it won't it won't connect. It won't connect. It's gone through the same thing again. It says unable to I've got that, but I don't know where to put it into. Where am I gonna put it into?\n\nYeah. Well, at the moment, it can't even recognize this this this system. Sorry. Did you mess SMS it to me? As I said, I've only got a mobile phone in this file.\n\nI've got no PIN. I've only just got here, and it's just not working. I said I I didn't expect it to be this difficult. Can you yeah. Just you have to SMS it to me.\n\nSo what what what device what do you need what okay. Yeah. I got you with phone call. Is it your number now? Do you wanna see what my app's doing?\n\nOkay. Okay. I'll take a phone shot with with what the app's telling me, and then I'll send that to you. I gotta save it. Save it.\n\nThat's the stage I'm at now. And it's after the redo it again. It says it says message failed. Yep. Same number.\n\nYeah. But I was yep. It said I hooked up to my it said my mobile phone is hooked up to my orbit. It's it's Wi Fi connected to it. There's no Internet.\n\nYou got the phone, No. I haven't got it yet. I might have just I might have just get my router because I'm I'm connected to a router which is not having Wi Fi, so I might be trying to get on to that that server. Let me just get off my I just wanna just just remove this router to get this network for now. Yeah.\n\nI got it now. Sorry. I'll just send you the photo. Yeah. I I had to disconnect it off my Wi Fi.\n\nMy my orbit was actually throwing it off. That's what it's telling me now. And every time I press the bottom part, it it sends me back here. So I'll press it again. Yeah.\n\nIt's very simple. It just it tells you exactly what to do. I could I could take a photo of it to show you what I what I've done. Yeah. I said, I know what else I can do.\n\nI I disconnected it because I couldn't couldn't message you. It's asked it's come back to me. It goes no Internet detected. It's set up manually now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.1853630244731903},{"text":"I've just just hooked up to your Internet service.","start":3.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.2912428461843067},{"text":"I'm more I got a partner with a Linham Networks, and my my my the business name or the name you give me on the account?","start":7.44,"end":17.635,"sentiment":"neutral","sentiment_score":0.059943382090960555},{"text":"It's Morris Herman.","start":20.975,"end":22.195,"sentiment":"neutral","sentiment_score":0.021566467359662056},{"text":"It's Morris Herman.","start":22.415,"end":23.475,"sentiment":"neutral","sentiment_score":0.030925656979282696}],"sentiment":"neutral","sentiment_score":0.10767983208366093,"num_words":42,"start":2.48,"end":23.475},{"sentences":[{"text":"Yeah.","start":31.43,"end":31.67,"sentiment":"neutral","sentiment_score":-0.030357329174876213},{"text":"But how do I normally, every I don't normally do a partner once.","start":31.67,"end":35.11,"sentiment":"neutral","sentiment_score":-0.2002345363681133},{"text":"This is very new for me.","start":35.11,"end":36.285,"sentiment":"negative","sentiment_score":-0.5109927852948507},{"text":"So, normally, I go to my my normal s with Telstra, and I plug it in, and it just fires up.","start":36.365,"end":41.405,"sentiment":"neutral","sentiment_score":0.02443451780293669},{"text":"And I just go, look.","start":41.405,"end":42.445,"sentiment":"neutral","sentiment_score":-0.004221444949507713}],"sentiment":"neutral","sentiment_score":-0.11320316010033307,"num_words":46,"start":31.43,"end":42.445},{"sentences":[{"text":"Dun dun.","start":42.445,"end":43.165,"sentiment":"neutral","sentiment_score":-0.10861209407448769},{"text":"But it seem I don't know how to do this one.","start":43.165,"end":45.485,"sentiment":"neutral","sentiment_score":-0.22184497659856622},{"text":"I don't I've got no server.","start":45.485,"end":47.184998,"sentiment":"neutral","sentiment_score":-0.14869743709762892},{"text":"Yeah.","start":56.089996,"end":56.589996,"sentiment":"neutral","sentiment_score":6.0908496379852295e-6},{"text":"Yeah.","start":67.175,"end":67.675,"sentiment":"neutral","sentiment_score":0.02973038330674171}],"sentiment":"neutral","sentiment_score":-0.1676174799601237,"num_words":21,"start":42.445,"end":67.675},{"sentences":[{"text":"Yes.","start":77.9,"end":78.22,"sentiment":"neutral","sentiment_score":0.028679288923740387},{"text":"Correct.","start":78.22,"end":78.54,"sentiment":"neutral","sentiment_score":0.041944824159145355},{"text":"I'm I'm I'm I'm looking at it 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Orbital.","start":123.765,"end":125.765,"sentiment":"neutral","sentiment_score":0.05080215558409691}],"sentiment":"neutral","sentiment_score":0.052765213139355185,"num_words":10,"start":96.305,"end":125.765},{"sentences":[{"text":"I'm using Orbital, the ORBI system seven.","start":125.765,"end":131.14499,"sentiment":"neutral","sentiment_score":0.0567245286490236},{"text":"And I'm on the I'm on the app, and it won't allow me to go any further.","start":131.525,"end":137.74,"sentiment":"neutral","sentiment_score":-0.23452994383542852},{"text":"It says keep saying check your Internet cable.","start":137.74,"end":139.76001,"sentiment":"negative","sentiment_score":-0.4369804561138153},{"text":"Every time I press check, it just says it does not connect.","start":139.98001,"end":143.20001,"sentiment":"negative","sentiment_score":-0.38351455082496005},{"text":"So so so re re just reboot 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setup.","start":169.21,"end":170.73,"sentiment":"neutral","sentiment_score":-0.057845343525211014},{"text":"So oh, wait.","start":170.73,"end":172.43,"sentiment":"neutral","sentiment_score":-0.04171229153871536},{"text":"I'm using it's asking for application setup.","start":175.725,"end":178.285,"sentiment":"neutral","sentiment_score":-0.018804284344826425},{"text":"Now it's asking to find my units.","start":178.285,"end":180.145,"sentiment":"neutral","sentiment_score":-0.03199339418538979},{"text":"How many what was he got?","start":181.565,"end":182.865,"sentiment":"neutral","sentiment_score":-0.05065965031584104}],"sentiment":"neutral","sentiment_score":-0.03902588232324041,"num_words":29,"start":169.21,"end":182.865},{"sentences":[{"text":"It's asking to go away based.","start":182.925,"end":184.365,"sentiment":"neutral","sentiment_score":-0.2059286410609881},{"text":"Now it's asking to plug in the router, unplug the router, which I'm doing now.","start":184.365,"end":190.15999,"sentiment":"neutral","sentiment_score":-0.05436959614356359},{"text":"I agree to plug up unplug everything.","start":190.93999,"end":192.79999,"sentiment":"neutral","sentiment_score":0.025560266404811825},{"text":"There's also the cable in, which I've done.","start":194.22,"end":196.78,"sentiment":"neutral","sentiment_score":0.026035303249955177},{"text":"Connect the cable.","start":196.78,"end":197.76,"sentiment":"neutral","sentiment_score":0.007939109578728676}],"sentiment":"neutral","sentiment_score":-0.04205369663974031,"num_words":39,"start":182.925,"end":197.76},{"sentences":[{"text":"Now connect the Oh, it's supposed to do.","start":200.29999,"end":201.59999,"sentiment":"neutral","sentiment_score":0.010520939715206623},{"text":"Is it is it now it's asking to LED is, like, white solid.","start":207.42499,"end":211.36499,"sentiment":"neutral","sentiment_score":0.006862209339697774},{"text":"It's uploading.","start":211.98499,"end":212.805,"sentiment":"neutral","sentiment_score":-0.029631790705025196},{"text":"It's gonna take two minutes to upload again.","start":212.94499,"end":214.625,"sentiment":"neutral","sentiment_score":-0.06476731738075614},{"text":"I have to start to wait two minutes again to upload.","start":214.625,"end":216.89499,"sentiment":"neutral","sentiment_score":-0.08639848570932042}],"sentiment":"neutral","sentiment_score":-0.03224783866954524,"num_words":42,"start":200.29999,"end":216.89499},{"sentences":[{"text":"The router is the the orbital net seven, the seven one.","start":224.72,"end":234.02,"sentiment":"neutral","sentiment_score":0.014248017645017668},{"text":"The the router is o r v I net seven.","start":235.735,"end":241.275,"sentiment":"neutral","sentiment_score":0.007325003575533629},{"text":"Yep.","start":241.415,"end":241.915,"sentiment":"neutral","sentiment_score":0.017736777663230896},{"text":"Let me look at the series.","start":259.245,"end":260.285,"sentiment":"neutral","sentiment_score":0.04601756917933623},{"text":"Seven seven is all the this is all the 30 yeah.","start":260.285,"end":268.925,"sentiment":"neutral","sentiment_score":0.05195045979185538}],"sentiment":"neutral","sentiment_score":0.028083986674363796,"num_words":39,"start":224.72,"end":268.925},{"sentences":[{"text":"Yeah.","start":268.925,"end":269.005,"sentiment":"neutral","sentiment_score":0.052962061017751694},{"text":"Yeah.","start":269.005,"end":269.165,"sentiment":"neutral","sentiment_score":0.05776750296354294},{"text":"Mesh.","start":269.165,"end":269.405,"sentiment":"neutral","sentiment_score":0.06527499854564667},{"text":"Yeah.","start":269.405,"end":269.645,"sentiment":"neutral","sentiment_score":0.06978246569633484},{"text":"The 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seven.","start":298.99002,"end":299.97,"sentiment":"neutral","sentiment_score":0.033897249648968376},{"text":"Yeah.","start":300.03,"end":300.53,"sentiment":"neutral","sentiment_score":0.07715433835983276},{"text":"I've got this in as I said, I've got this in my other house, the same system.","start":302.27002,"end":305.49002,"sentiment":"neutral","sentiment_score":0.14918600504889207},{"text":"I'm running because the new one's set up for the apartment.","start":305.55002,"end":307.65002,"sentiment":"neutral","sentiment_score":0.22530901499769904},{"text":"And as I said, I plug in play.","start":308.19,"end":310.03,"sentiment":"neutral","sentiment_score":0.23644266091287136}],"sentiment":"neutral","sentiment_score":0.1771237156353891,"num_words":40,"start":298.99002,"end":310.03},{"sentences":[{"text":"It it works straight away.","start":310.03,"end":311.25,"sentiment":"positive","sentiment_score":0.41916513442993164},{"text":"It's about okay.","start":325.365,"end":326.96002,"sentiment":"neutral","sentiment_score":0.03368420836826166},{"text":"Now it's asked, is the is the LED light white, solid white?","start":326.96002,"end":330.32,"sentiment":"neutral","sentiment_score":0.030405292520299554},{"text":"I'm going through the steps of this this app.","start":330.32,"end":332.26,"sentiment":"neutral","sentiment_score":0.0572356345752875},{"text":"Yep.","start":336.80002,"end":337.12003,"sentiment":"neutral","sentiment_score":0.08804066479206085}],"sentiment":"neutral","sentiment_score":0.1054967727822562,"num_words":30,"start":310.03,"end":337.12003},{"sentences":[{"text":"The white is solid white.","start":337.12003,"end":338.42,"sentiment":"neutral","sentiment_score":0.057374166697263716},{"text":"It goes blue.","start":339.44,"end":340.42,"sentiment":"neutral","sentiment_score":0.04100093493858973},{"text":"It says the same style.","start":340.425,"end":342.3271,"sentiment":"neutral","sentiment_score":0.0363480668514967},{"text":"Yes.","start":342.3271,"end":342.7075,"sentiment":"neutral","sentiment_score":0.08669690042734146},{"text":"It is.","start":342.7075,"end":343.46832,"sentiment":"neutral","sentiment_score":0.07532154768705368}],"sentiment":"neutral","sentiment_score":0.051809623022563756,"num_words":16,"start":337.12003,"end":343.46832},{"sentences":[{"text":"Yep.","start":343.46832,"end":343.84875,"sentiment":"neutral","sentiment_score":0.10812222957611084},{"text":"This is the next step.","start":343.84875,"end":345.75082,"sentiment":"neutral","sentiment_score":0.10839705914258957},{"text":"It tells me connect to Orbi Wi Fi.","start":345.75082,"end":348.79416,"sentiment":"neutral","sentiment_score":0.08262603543698788},{"text":"You must go to Wi Fi settings.","start":348.79416,"end":351.4571,"sentiment":"neutral","sentiment_score":0.052536806889942715},{"text":"Use Orbit app.","start":351.4571,"end":352.59833,"sentiment":"neutral","sentiment_score":0.08219875767827034}],"sentiment":"neutral","sentiment_score":0.08022790541872382,"num_words":24,"start":343.46832,"end":352.59833},{"sentences":[{"text":"Open your phone settings.","start":352.59833,"end":354.12,"sentiment":"neutral","sentiment_score":0.06797136180102825},{"text":"So so I'm just gonna check my phone settings first.","start":354.12,"end":356.94,"sentiment":"neutral","sentiment_score":0.06033614780753851},{"text":"No.","start":359.88,"end":360.28,"sentiment":"neutral","sentiment_score":-0.2300761640071869},{"text":"As I said, I'm in the apartment now at the moment.","start":360.28,"end":362.62,"sentiment":"neutral","sentiment_score":-0.17185346646742386},{"text":"I said, I didn't think it'd be that hard.","start":365.32,"end":367.16,"sentiment":"neutral","sentiment_score":-0.30886322922176784}],"sentiment":"neutral","sentiment_score":-0.11499961236757891,"num_words":35,"start":352.59833,"end":367.16},{"sentences":[{"text":"I don't I don't like these Wi Fi.","start":367.16,"end":368.84,"sentiment":"negative","sentiment_score":-0.46101105958223343},{"text":"I like to go straight to to a server like a proper NBN connection.","start":368.84,"end":372.915,"sentiment":"neutral","sentiment_score":-0.15041136794856616},{"text":"This is new to me.","start":374.015,"end":375.155,"sentiment":"negative","sentiment_score":-0.42216339111328127},{"text":"Yeah.","start":403.515,"end":404.015,"sentiment":"neutral","sentiment_score":0.15231308341026306},{"text":"Yeah.","start":411.195,"end":411.595,"sentiment":"neutral","sentiment_score":0.006664165295660496}],"sentiment":"neutral","sentiment_score":-0.26709266671718196,"num_words":29,"start":367.16,"end":411.595},{"sentences":[{"text":"Well, it won't it won't connect.","start":411.595,"end":412.975,"sentiment":"neutral","sentiment_score":-0.1911181112130483},{"text":"It won't connect.","start":413.15,"end":413.87,"sentiment":"negative","sentiment_score":-0.3575575351715088},{"text":"It's gone through the same thing again.","start":413.87,"end":415.07,"sentiment":"neutral","sentiment_score":-0.30314632824489046},{"text":"It says unable to I've got that, but I don't know where to put it into.","start":415.07,"end":424.67,"sentiment":"neutral","sentiment_score":-0.1834039525128901},{"text":"Where am I gonna put it into?","start":424.67,"end":425.925,"sentiment":"neutral","sentiment_score":-0.07048638431089264}],"sentiment":"neutral","sentiment_score":-0.19921214104844973,"num_words":39,"start":411.595,"end":425.925},{"sentences":[{"text":"Yeah.","start":452.125,"end":452.365,"sentiment":"neutral","sentiment_score":-0.07592055946588516},{"text":"Well, at the moment, it can't even recognize this this this system.","start":452.365,"end":456.625,"sentiment":"negative","sentiment_score":-0.40675504008928937},{"text":"Sorry.","start":464.91,"end":465.31,"sentiment":"neutral","sentiment_score":-0.07544854283332825},{"text":"Did you mess SMS it to me?","start":465.31,"end":466.91,"sentiment":"neutral","sentiment_score":-0.14010709949902125},{"text":"As I said, I've only got a mobile phone in this file.","start":466.91,"end":468.99,"sentiment":"neutral","sentiment_score":-0.18895333632826805}],"sentiment":"neutral","sentiment_score":-0.2509278580546379,"num_words":33,"start":452.125,"end":468.99},{"sentences":[{"text":"I've got no PIN.","start":468.99,"end":469.97,"sentiment":"neutral","sentiment_score":-0.30837713927030563},{"text":"I've only just got here, and it's just not working.","start":470.19,"end":472.53,"sentiment":"negative","sentiment_score":-0.3584293186664581},{"text":"I said I I didn't expect it to be this difficult.","start":472.67,"end":475.25,"sentiment":"negative","sentiment_score":-0.3433794758536599},{"text":"Can you yeah.","start":485.08502,"end":485.64502,"sentiment":"neutral","sentiment_score":0.006955871203293403},{"text":"Just you have to SMS it to me.","start":485.64502,"end":487.58502,"sentiment":"neutral","sentiment_score":0.0017593090888112783}],"sentiment":"neutral","sentiment_score":-0.23777871921710256,"num_words":36,"start":468.99,"end":487.58502},{"sentences":[{"text":"So what what what device what do you need what okay.","start":488.52502,"end":491.98502,"sentiment":"neutral","sentiment_score":-0.016521887938407333},{"text":"Yeah.","start":499.6,"end":500.0,"sentiment":"neutral","sentiment_score":0.04956960305571556},{"text":"I got you with phone call.","start":500.0,"end":501.44,"sentiment":"neutral","sentiment_score":0.08604070668419202},{"text":"Is it your number now?","start":501.44,"end":502.82,"sentiment":"neutral","sentiment_score":0.058688987791538236},{"text":"Do you wanna see what my app's doing?","start":514.72504,"end":516.66504,"sentiment":"neutral","sentiment_score":0.08216072712093592}],"sentiment":"neutral","sentiment_score":0.04305818812140534,"num_words":31,"start":488.52502,"end":516.66504},{"sentences":[{"text":"Okay.","start":526.22003,"end":526.62006,"sentiment":"neutral","sentiment_score":-0.01069221831858158},{"text":"Okay.","start":526.62006,"end":526.94,"sentiment":"neutral","sentiment_score":0.015661368146538734},{"text":"I'll take a phone shot with with what the app's telling me, and then I'll send that to you.","start":526.94,"end":532.80005,"sentiment":"neutral","sentiment_score":0.0687298262981992},{"text":"I gotta save it.","start":536.695,"end":538.695,"sentiment":"neutral","sentiment_score":0.03241523401811719},{"text":"Save it.","start":538.695,"end":539.355,"sentiment":"neutral","sentiment_score":0.030236804857850075}],"sentiment":"neutral","sentiment_score":0.05559149612155226,"num_words":27,"start":526.22003,"end":539.355},{"sentences":[{"text":"That's the stage I'm at now.","start":548.95,"end":550.33,"sentiment":"neutral","sentiment_score":0.038721032440662384},{"text":"And it's after the redo it again.","start":551.99,"end":553.69,"sentiment":"neutral","sentiment_score":0.025481417775154114},{"text":"It says it says message failed.","start":557.11,"end":558.89,"sentiment":"neutral","sentiment_score":-0.1384310945868492},{"text":"Yep.","start":563.985,"end":564.485,"sentiment":"neutral","sentiment_score":-0.012102767825126648},{"text":"Same number.","start":565.58496,"end":566.40497,"sentiment":"neutral","sentiment_score":-0.010609057731926441}],"sentiment":"neutral","sentiment_score":-0.020600515079091896,"num_words":22,"start":548.95,"end":566.40497},{"sentences":[{"text":"Yeah.","start":572.625,"end":573.02496,"sentiment":"neutral","sentiment_score":-0.024291427806019783},{"text":"But I was yep.","start":573.02496,"end":574.32495,"sentiment":"neutral","sentiment_score":-0.14282027631998062},{"text":"It said I hooked up to my it said my mobile phone is hooked up to my orbit.","start":575.51,"end":579.21,"sentiment":"neutral","sentiment_score":-0.1624709309803115},{"text":"It's it's Wi Fi connected to it.","start":579.43,"end":580.95,"sentiment":"neutral","sentiment_score":-0.15303764172962733},{"text":"There's no Internet.","start":580.95,"end":581.93,"sentiment":"neutral","sentiment_score":-0.32459702094395954}],"sentiment":"neutral","sentiment_score":-0.1686395104748733,"num_words":33,"start":572.625,"end":581.93},{"sentences":[{"text":"You got the phone, No.","start":617.425,"end":628.78503,"sentiment":"neutral","sentiment_score":-0.1548630028963089},{"text":"I haven't got it yet.","start":628.78503,"end":629.925,"sentiment":"negative","sentiment_score":-0.3920965552330017},{"text":"I might have just I might have just get my router because I'm I'm connected to a router which is not having Wi Fi, so I might be trying to get on to that that server.","start":631.39,"end":639.08997,"sentiment":"neutral","sentiment_score":-0.26146216690540314},{"text":"Let me just get off my I just wanna just just remove this router to get this network for now.","start":640.02997,"end":658.275,"sentiment":"neutral","sentiment_score":-0.009992100624367594},{"text":"Yeah.","start":663.55,"end":663.79,"sentiment":"neutral","sentiment_score":0.04141422361135483}],"sentiment":"neutral","sentiment_score":-0.18366960579279198,"num_words":67,"start":617.425,"end":663.79},{"sentences":[{"text":"I got it now.","start":663.79,"end":664.51,"sentiment":"neutral","sentiment_score":0.04221316985785961},{"text":"Sorry.","start":664.51,"end":664.99,"sentiment":"neutral","sentiment_score":-0.05025810748338699},{"text":"I'll just send you the photo.","start":664.99,"end":666.45,"sentiment":"neutral","sentiment_score":-0.013432518889506658},{"text":"Yeah.","start":690.48,"end":690.63995,"sentiment":"neutral","sentiment_score":0.001099390909075737},{"text":"I I had to disconnect it off my Wi Fi.","start":690.63995,"end":692.8,"sentiment":"neutral","sentiment_score":-0.1275526449084282}],"sentiment":"neutral","sentiment_score":-0.056201254525645214,"num_words":22,"start":663.79,"end":692.8},{"sentences":[{"text":"My my orbit was actually throwing it off.","start":692.8,"end":695.06,"sentiment":"neutral","sentiment_score":-0.25755300000309944},{"text":"That's what it's telling me now.","start":695.92,"end":697.44,"sentiment":"neutral","sentiment_score":-0.16395895928144455},{"text":"And every time I press the bottom part, it it sends me back here.","start":697.44,"end":701.835,"sentiment":"neutral","sentiment_score":-0.08591803322945323},{"text":"So I'll press it again.","start":702.79504,"end":704.17505,"sentiment":"neutral","sentiment_score":-0.025940009951591493},{"text":"Yeah.","start":709.11505,"end":709.61505,"sentiment":"neutral","sentiment_score":0.03153364732861519}],"sentiment":"neutral","sentiment_score":-0.12779990068691618,"num_words":34,"start":692.8,"end":709.61505},{"sentences":[{"text":"It's very simple.","start":709.755,"end":710.79504,"sentiment":"neutral","sentiment_score":0.1706759619216124},{"text":"It just it tells you exactly what to do.","start":710.79504,"end":712.895,"sentiment":"neutral","sentiment_score":0.10405742666787571},{"text":"I could I could take a photo of it to show you what I what I've done.","start":738.475,"end":742.255,"sentiment":"neutral","sentiment_score":0.03340906463563442},{"text":"Yeah.","start":792.685,"end":792.925,"sentiment":"neutral","sentiment_score":0.02754885144531727},{"text":"I said, I know what else I can do.","start":792.925,"end":794.705,"sentiment":"neutral","sentiment_score":-0.0050557028088304735}],"sentiment":"neutral","sentiment_score":0.051244778224290945,"num_words":39,"start":709.755,"end":794.705},{"sentences":[{"text":"I I disconnected it because I couldn't couldn't message you.","start":887.52496,"end":890.82495,"sentiment":"neutral","sentiment_score":-0.19369139969348909},{"text":"It's asked it's come back to me.","start":891.68,"end":893.12,"sentiment":"neutral","sentiment_score":-0.2802403164761407},{"text":"It goes no Internet detected.","start":893.12,"end":895.22,"sentiment":"negative","sentiment_score":-0.5351913213729859},{"text":"It's set up manually now.","start":895.68,"end":897.38,"sentiment":"negative","sentiment_score":-0.36927334070205686}],"sentiment":"neutral","sentiment_score":-0.31188590824604034,"num_words":27,"start":887.52496,"end":897.38}]}}]}],"paragraphs":{"transcript":"\nChannel 0: And this is our tech support.\n\nChannel 1: Hello. I've just just hooked up to your Internet service.\n\nChannel 0: Yep.\n\nChannel 1: I'm more I got a partner with a Linham Networks,\n\nChannel 0: Okay.\n\nChannel 1: and\n\nChannel 0: May I have the name?\n\nChannel 1: my my my the business name or the name you give me on the account?\n\nChannel 0: Okay. Account name holder, whether it's a business name or\n\nChannel 1: It's Morris Herman. It's Morris Herman.\n\nChannel 0: okay. Got it. Yep. Yep. Yep.\n\nYep. Okay. So you would have received an email with the the credentials?\n\nChannel 1: Yeah. But how do I normally, every I don't normally do a partner once. This is very new for me. So,\n\nChannel 0: Okay.\n\nChannel 1: normally, I go to my my normal s with Telstra, and I plug it in, and it just fires up. And I just go, look. Dun dun. But it seem I don't know how to do this one. I don't\n\nChannel 0: Okay.\n\nChannel 1: I've\n\nChannel 0: So\n\nChannel 1: got no\n\nChannel 0: with\n\nChannel 1: server.\n\nChannel 0: with NBN, because Telstra and all those other ones, they work on a NBN. NBN has upgraded to a DHCP setups where you don't have to\n\nChannel 1: Yeah.\n\nChannel 0: do nothing. Just plug it in, either press the reset button, away it goes. But with the Linum Network, its credentials is set up with a p p p o e username and password.\n\nChannel 1: Yeah.\n\nChannel 0: So do you what's so in the Linum Networks, in the actual apartment, whether it's an apartment or a business, you got a little black box and next to it, there's a a white box.\n\nChannel 1: Yes. Correct. I'm I'm\n\nChannel 0: Okay.\n\nChannel 1: I'm I'm looking at it now.\n\nChannel 0: Okay. The white box, that's the optical box. That's optical box that's connected to the network terminal device, which is the black box.\n\nChannel 1: Yep.\n\nChannel 0: Underneath the black box, you'll only have one Ethernet data port or four. Does it have one?\n\nChannel 1: One.\n\nChannel 0: One. Okay.\n\nChannel 1: One.\n\nChannel 0: So in that one there, you connect a data cable.\n\nChannel 1: Yep.\n\nChannel 0: And at\n\nChannel 1: Done\n\nChannel 0: the other\n\nChannel 1: that.\n\nChannel 0: end on your router, you plug it into your WAN port.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Now you need what you need to do now is connect even though there's no Internet yet, you need to connect to your router either via Ethernet cable or through the Wi Fi.\n\nChannel 1: I I'm I'm using Orbital. I'm using Orbital, the ORBI system seven. And I'm on the I'm on the app,\n\nChannel 0: Yep.\n\nChannel 1: and it won't allow me to go any further. It says keep saying check your Internet cable. Every\n\nChannel 0: Okay.\n\nChannel 1: time I press check, it just says it does not connect.\n\nChannel 0: Now I'm thinking about that. Okay. I I want you to start again with the app.\n\nChannel 1: So so so re re just reboot that?\n\nChannel 0: Yeah. Just go back to the start on your app.\n\nChannel 1: Yep.\n\nChannel 0: And you on the app, you need to look for the Internet connection type.\n\nChannel 1: Okay. It's uploading. So all was not set up. Continue. It's asking for all the setup.\n\nSo oh, wait.\n\nChannel 0: It's asking for which well, sorry, of Authentication setup.\n\nChannel 1: I'm using it's asking for application setup. Now it's asking to find my units. How many what was he got? It's asking to go away based. Now it's asking to plug in the router, unplug the router, which I'm doing now.\n\nI agree to plug up unplug everything.\n\nChannel 0: Yep.\n\nChannel 1: There's also the cable in, which I've done. Connect\n\nChannel 0: Mhmm.\n\nChannel 1: the cable.\n\nChannel 0: Yeah.\n\nChannel 1: Now\n\nChannel 0: I'll\n\nChannel 1: connect the\n\nChannel 0: I'll\n\nChannel 1: Oh, it's supposed\n\nChannel 0: bypass\n\nChannel 1: to do.\n\nChannel 0: all that. I'll go to everything's already done. Just go to the stage.\n\nChannel 1: Is it is it now it's asking to LED is, like, white solid. It's uploading. It's gonna take two minutes to upload again. I have to start to wait two minutes again to upload.\n\nChannel 0: Okay. So what can you just quickly tell me again what model router it is?\n\nChannel 1: The router is the the orbital net seven, the seven one.\n\nChannel 0: How do you spell that?\n\nChannel 1: The the router is o r v I net seven. Yep.\n\nChannel 0: That's Orbi Net seven. What? Orbi what is it? Net seven. What series was it again?\n\nChannel 1: Let me look at the series. Seven seven is all the this is all the\n\nChannel 0: I'll\n\nChannel 1: 30\n\nChannel 0: be seven mesh. Yep.\n\nChannel 1: yeah.\n\nChannel 0: That one?\n\nChannel 1: Yeah. Yeah. Mesh. Yeah. The mesh.\n\nIt's a mesh one. Can you use mesh for this?\n\nChannel 0: Hang on. I'm just checking now. Because they're they're they're not, like, they're bloody expensive, these things.\n\nChannel 1: And, yeah, of course, they are. They are more secure more secure.\n\nChannel 0: Yeah. Okay. Let's have a look. The Wi Fi seven is that a Wi Fi seven, is it?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Must\n\nChannel 1: Wi Fi\n\nChannel 0: be.\n\nChannel 1: seven. Yeah.\n\nChannel 0: Yeah. If it's okay. Here we go. So the old\n\nChannel 1: I've got\n\nChannel 0: b\n\nChannel 1: this in as I said, I've got this in my other house, the same system. I'm running because the new one's set up for the apartment. And as I said, I plug in play. It it works straight away.\n\nChannel 0: Okay. So you've got 2.5 gigs Ethernet ports, which\n\nChannel 1: It's\n\nChannel 0: is\n\nChannel 1: about\n\nChannel 0: the where?\n\nChannel 1: okay. Now it's asked, is the is the LED light white, solid white? I'm going through the steps of this this app. Yep. The white is solid white.\n\nChannel 0: Is\n\nChannel 1: It\n\nChannel 0: it\n\nChannel 1: goes\n\nChannel 0: a long\n\nChannel 1: blue. It\n\nChannel 0: is it\n\nChannel 1: says\n\nChannel 0: a a\n\nChannel 1: the\n\nChannel 0: long\n\nChannel 1: same\n\nChannel 0: rectangle\n\nChannel 1: style.\n\nChannel 0: one?\n\nChannel 1: Yes. It is. Yep. This is the next step. It tells me connect to Orbi Wi Fi.\n\nYou must go to Wi Fi settings. Use Orbit app. Open your phone settings. So so I'm just gonna check my phone settings first.\n\nChannel 0: Okay. Do you do you have a laptop?\n\nChannel 1: No. As I said, I'm in the apartment now at the moment.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: I said, I didn't think it'd be that hard. I don't I don't like these Wi Fi. I like to go straight to to a server like a proper NBN connection. This is new to me.\n\nChannel 0: No. Well, you're in a you're Linum Networks, they've got fiber to the premises. And a lot of the services Linum Network provides is a lot better than NBN. It all depends on what you're used to and what you're not used to. So as I said, NBN, if it's fiber to the premises that you move into, they have that set up on a DHCP type of technology.\n\nWe just press the reset button. It'll pick up the connection automatically. It used\n\nChannel 1: Yeah.\n\nChannel 0: to be what you have now in this apartment, but NBN has updated all that for all the new customers.\n\nChannel 1: Yeah.\n\nChannel 0: So if\n\nChannel 1: Well,\n\nChannel 0: you\n\nChannel 1: it won't it\n\nChannel 0: if\n\nChannel 1: won't\n\nChannel 0: you\n\nChannel 1: connect. It won't connect. It's gone through the same thing again. It says\n\nChannel 0: no. Why connect?\n\nChannel 1: unable\n\nChannel 0: Because we\n\nChannel 1: to\n\nChannel 0: need we need to provision it, and we need to put in the username and password that was sent to you by text.\n\nChannel 1: I've got that, but I don't know where to put it into. Where am I gonna\n\nChannel 0: That's\n\nChannel 1: put\n\nChannel 0: what\n\nChannel 1: it\n\nChannel 0: I'm\n\nChannel 1: into?\n\nChannel 0: saying. We need to find the technology type. So that'll have three types. It'll have the the dynamic IP, the triple PIE, I o e I type, and the static IP. So out of the three different types, we need to select the triple PIE.\n\nO e. Once you select that, it'll ask you to put in that username and password that we sent you. Once you put that in, your Internet will come live straight away.\n\nChannel 1: Yeah. Well, at the moment, it can't even recognize this this this system.\n\nChannel 0: Okay. I'm gonna give you a mobile number, which is one of our after hour stations. 0403.\n\nChannel 1: Sorry. Did you mess SMS it to me? As I said, I've only got a mobile phone in this file. I've got no PIN. I've only just got here, and it's just not working.\n\nI said I I didn't expect it to be this difficult.\n\nChannel 0: No. It's not difficult. Just the the different setup. Depends on what you're used to.\n\nChannel 1: Can you yeah. Just you have to SMS it to me. So what what what device\n\nChannel 0: I was just\n\nChannel 1: what do\n\nChannel 0: calling\n\nChannel 1: you need\n\nChannel 0: you now.\n\nChannel 1: what okay.\n\nChannel 0: 625 Oh, it's gone to voice mail. Okay. Alright.\n\nChannel 1: Yeah. I got you with phone call. Is it your number now?\n\nChannel 0: Yeah. I just want you to send the photo to that number or screenshot of what you see when you first connect to that Orbi eight seven series router.\n\nChannel 1: Do you wanna see what my app's doing?\n\nChannel 0: Yeah. I need to see what the app's doing so I can guide you in the right direction. Because if you're not used to it, then it's gonna be hard for you to\n\nChannel 1: Okay. Okay. I'll take a phone shot with with what the app's telling me,\n\nChannel 0: yeah.\n\nChannel 1: and then I'll send that to you. I gotta save it. Save it.\n\nChannel 0: Alright.\n\nChannel 1: That's the stage I'm at now. And it's after the redo it again.\n\nChannel 0: Just wait till I receive it. Hang on a sec. I haven't got it\n\nChannel 1: It\n\nChannel 0: yet.\n\nChannel 1: says it says message failed.\n\nChannel 0: Do you have WhatsApp?\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Same number.\n\nChannel 0: Yeah. Yeah. Hang on a sec. They're much better with WhatsApp. Hey.\n\nYou got you got data on your phone. Right?\n\nChannel 1: Yeah. But I was yep. It said I hooked up to my it said my mobile phone is hooked up to my orbit. It's it's Wi Fi connected to it. There's no Internet.\n\nChannel 0: Yeah. Because you haven't it's not provisioned yet. I've just text you. You would've just received a text now, but if you're not okay. Here you go.\n\nI didn't okay.\n\nChannel 1: You got the phone,\n\nChannel 0: No. No. I'll just send you a text to send photo through WhatsApp. Send photo here, please.\n\nChannel 1: No. I haven't got it yet.\n\nChannel 0: Oh, you should\n\nChannel 1: I might\n\nChannel 0: have\n\nChannel 1: have\n\nChannel 0: it.\n\nChannel 1: just I might have just get my router because I'm I'm connected to a router which is not having Wi Fi, so I might be trying to get on to that that server. Let\n\nChannel 0: No.\n\nChannel 1: me just get\n\nChannel 0: It's\n\nChannel 1: off\n\nChannel 0: it's\n\nChannel 1: my\n\nChannel 0: you see here the two lines, which means it's gone through. Mhmm. So check open up your WhatsApp.\n\nChannel 1: I just wanna just just remove this router to get this network for now. Yeah. I got it now. Sorry. I'll just send you the photo.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. I I had to disconnect it off my Wi Fi. My my orbit was actually throwing it off. That's what it's telling me now. And every time I press the bottom part, it it sends me back here.\n\nSo I'll press it again.\n\nChannel 0: So you set that up correctly. Right? You all be\n\nChannel 1: Yeah. It's\n\nChannel 0: Hang\n\nChannel 1: very simple. It just it tells you exactly what\n\nChannel 0: on.\n\nChannel 1: to do.\n\nChannel 0: Hang on a sec. You got modem, all be plugged one in the Ethernet cable to an available yellow port on your modem. So why is the same modem? It should be okay. Alright.\n\nSo you got the the plug into the black box on the wall and the other one in the WAN port of your Orbi.\n\nChannel 1: I could I could\n\nChannel 0: Right?\n\nChannel 1: take a photo of it to show you what\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah,\n\nChannel 1: what\n\nChannel 0: please.\n\nChannel 1: I've done.\n\nChannel 0: Yeah. Yep. That will be good. Is that a Nickio one? Yeah.\n\nI think it was it.\n\nChannel 1: Yeah. I said, I know what else I can do.\n\nChannel 0: Okay. So you've got that. Okay. That's alright. Hang on a sec.\n\nAlright. I'm just checking. Hi, guys. Welcome to my channel. In today's video, you will get the complete installation NETGEAR Orbi three seventy series WiFi seven mesh system.\n\nLet's start the process. First of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store. After download, plug the Orbi three seventy series Wi Fi seven mesh system into a power. Then open the Wi Fi connection list on your mobile. Here, you need to connect your mobile device to your Orbi three So is the your mobile device connected to the Orbi?\n\nChannel 1: I I disconnected it because I couldn't couldn't message you. It's asked it's come back to me. It goes no Internet detected. It's set up manually now.\n\nChannel 0: Alright. Okay. Go to manually.","paragraphs":[{"sentences":[{"text":"And this is our tech support.","start":0.24,"end":1.38,"sentiment":"neutral","sentiment_score":0.08481901759902637}],"sentiment":"neutral","sentiment_score":0.08481901759902637,"channel":0,"num_words":6,"start":0.24,"end":1.38},{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.1853630244731903},{"text":"I've just just hooked up to your Internet service.","start":3.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.2912428461843067}],"sentiment":"neutral","sentiment_score":0.28065486401319506,"channel":1,"num_words":10,"start":2.48,"end":5.46},{"sentences":[{"text":"Yep.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.23199105262756348}],"sentiment":"neutral","sentiment_score":0.23199105262756348,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"I'm more I got a partner with a Linham Networks,","start":7.44,"end":10.42,"sentiment":"neutral","sentiment_score":0.12033075243234634}],"sentiment":"neutral","sentiment_score":0.12033075243234634,"channel":1,"num_words":10,"start":7.44,"end":10.42},{"sentences":[{"text":"Okay.","start":11.04,"end":11.44,"sentiment":"neutral","sentiment_score":0.08318676054477692}],"sentiment":"neutral","sentiment_score":0.08318676054477692,"channel":0,"num_words":1,"start":11.04,"end":11.44},{"sentences":[{"text":"and","start":11.28,"end":11.78,"sentiment":"neutral","sentiment_score":0.026592902839183807}],"sentiment":"neutral","sentiment_score":0.026592902839183807,"channel":1,"num_words":1,"start":11.28,"end":11.78},{"sentences":[{"text":"May I have the name?","start":11.44,"end":12.66,"sentiment":"neutral","sentiment_score":0.03339172974228859}],"sentiment":"neutral","sentiment_score":0.03339172974228859,"channel":0,"num_words":5,"start":11.44,"end":12.66},{"sentences":[{"text":"my my my the business name or the name you give me on the account?","start":13.535,"end":17.635,"sentiment":"neutral","sentiment_score":0.02190850048015515}],"sentiment":"neutral","sentiment_score":0.02190850048015515,"channel":1,"num_words":15,"start":13.535,"end":17.635},{"sentences":[{"text":"Okay.","start":18.085,"end":18.404999,"sentiment":"neutral","sentiment_score":0.013105101883411407},{"text":"Account name holder, whether it's a business name or","start":18.404999,"end":20.565,"sentiment":"neutral","sentiment_score":0.009042179056753715}],"sentiment":"neutral","sentiment_score":0.009448471339419484,"channel":0,"num_words":10,"start":18.085,"end":20.565},{"sentences":[{"text":"It's Morris Herman.","start":20.975,"end":22.195,"sentiment":"neutral","sentiment_score":0.021566467359662056},{"text":"It's Morris Herman.","start":22.415,"end":23.475,"sentiment":"neutral","sentiment_score":0.030925656979282696}],"sentiment":"neutral","sentiment_score":0.026246062169472378,"channel":1,"num_words":6,"start":20.975,"end":23.475},{"sentences":[{"text":"okay.","start":23.605,"end":23.925,"sentiment":"neutral","sentiment_score":0.07977024465799332},{"text":"Got it.","start":23.925,"end":24.244999,"sentiment":"neutral","sentiment_score":0.08872391656041145},{"text":"Yep.","start":24.244999,"end":24.485,"sentiment":"neutral","sentiment_score":0.08236643671989441},{"text":"Yep.","start":24.485,"end":24.724998,"sentiment":"neutral","sentiment_score":0.06712163984775543},{"text":"Yep.","start":24.724998,"end":24.965,"sentiment":"neutral","sentiment_score":0.06511952728033066}],"sentiment":"neutral","sentiment_score":0.07863761360446613,"channel":0,"num_words":6,"start":23.605,"end":24.965},{"sentences":[{"text":"Yep.","start":24.965,"end":25.17,"sentiment":"neutral","sentiment_score":0.06333660334348679},{"text":"Okay.","start":25.33,"end":25.57,"sentiment":"neutral","sentiment_score":0.04674334824085235},{"text":"So you would have received an email with the the credentials?","start":25.57,"end":30.31,"sentiment":"neutral","sentiment_score":0.04697767916050824}],"sentiment":"neutral","sentiment_score":0.04821803248845614,"channel":0,"num_words":13,"start":24.965,"end":30.31},{"sentences":[{"text":"Yeah.","start":31.43,"end":31.67,"sentiment":"neutral","sentiment_score":-0.030357329174876213},{"text":"But how do I normally, every I don't normally do a partner once.","start":31.67,"end":35.11,"sentiment":"neutral","sentiment_score":-0.2002345363681133},{"text":"This is very new for me.","start":35.11,"end":36.285,"sentiment":"negative","sentiment_score":-0.5109927852948507},{"text":"So,","start":36.365,"end":36.685,"sentiment":"neutral","sentiment_score":-0.1373319774866104}],"sentiment":"neutral","sentiment_score":-0.27793785672457444,"channel":1,"num_words":21,"start":31.43,"end":36.685},{"sentences":[{"text":"Okay.","start":36.45,"end":36.95,"sentiment":"neutral","sentiment_score":-0.041397497057914734}],"sentiment":"neutral","sentiment_score":-0.041397497057914734,"channel":0,"num_words":1,"start":36.45,"end":36.95},{"sentences":[{"text":"normally, I go to my my normal s with Telstra, and I plug it in, and it just fires up.","start":36.685,"end":41.405,"sentiment":"neutral","sentiment_score":0.03252284256741404},{"text":"And I just go, look.","start":41.405,"end":42.445,"sentiment":"neutral","sentiment_score":-0.004221444949507713},{"text":"Dun dun.","start":42.445,"end":43.165,"sentiment":"neutral","sentiment_score":-0.10861209407448769},{"text":"But it seem I don't know how to do this one.","start":43.165,"end":45.485,"sentiment":"neutral","sentiment_score":-0.22184497659856622},{"text":"I don't","start":45.485,"end":45.805,"sentiment":"neutral","sentiment_score":-0.1821874901652336}],"sentiment":"neutral","sentiment_score":-0.05981360711157322,"channel":1,"num_words":40,"start":36.685,"end":45.805},{"sentences":[{"text":"Okay.","start":45.795,"end":46.274998,"sentiment":"neutral","sentiment_score":-0.11593955010175704}],"sentiment":"neutral","sentiment_score":-0.11593955010175704,"channel":0,"num_words":1,"start":45.795,"end":46.274998},{"sentences":[{"text":"I've","start":46.045,"end":46.285,"sentiment":"neutral","sentiment_score":-0.08984746783971786}],"sentiment":"neutral","sentiment_score":-0.08984746783971786,"channel":1,"num_words":1,"start":46.045,"end":46.285},{"sentences":[{"text":"So","start":46.274998,"end":46.595,"sentiment":"neutral","sentiment_score":-0.0981360524892807}],"sentiment":"neutral","sentiment_score":-0.0981360524892807,"channel":0,"num_words":1,"start":46.274998,"end":46.595},{"sentences":[{"text":"got 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because I'm I'm connected to a router which is not having Wi Fi, so I might be trying to get on to that that server.","start":631.87,"end":639.08997,"sentiment":"neutral","sentiment_score":-0.27360007573257794},{"text":"Let","start":640.02997,"end":640.27,"sentiment":"neutral","sentiment_score":-0.16033248603343964}],"sentiment":"neutral","sentiment_score":-0.27026867603554444,"channel":1,"num_words":34,"start":631.87,"end":640.27},{"sentences":[{"text":"No.","start":640.235,"end":640.635,"sentiment":"neutral","sentiment_score":-0.14582133293151855}],"sentiment":"neutral","sentiment_score":-0.14582133293151855,"channel":0,"num_words":1,"start":640.235,"end":640.635},{"sentences":[{"text":"me just 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see here the two lines, which means it's gone through.","start":641.35504,"end":644.2,"sentiment":"neutral","sentiment_score":-0.04201006686145609},{"text":"Mhmm.","start":645.86005,"end":646.26,"sentiment":"neutral","sentiment_score":-0.004246952012181282},{"text":"So check open up your WhatsApp.","start":646.26,"end":648.12,"sentiment":"neutral","sentiment_score":0.005943448593219121}],"sentiment":"neutral","sentiment_score":-0.023927610884937976,"channel":0,"num_words":18,"start":641.35504,"end":648.12},{"sentences":[{"text":"I just wanna just just remove this router to get this network for now.","start":650.095,"end":658.275,"sentiment":"neutral","sentiment_score":0.006786502365555082},{"text":"Yeah.","start":663.55,"end":663.79,"sentiment":"neutral","sentiment_score":0.04141422361135483},{"text":"I got it now.","start":663.79,"end":664.51,"sentiment":"neutral","sentiment_score":0.04221316985785961},{"text":"Sorry.","start":664.51,"end":664.99,"sentiment":"neutral","sentiment_score":-0.05025810748338699},{"text":"I'll just send you the photo.","start":664.99,"end":666.45,"sentiment":"neutral","sentiment_score":-0.013432518889506658}],"sentiment":"neutral","sentiment_score":0.006708642897697596,"channel":1,"num_words":26,"start":650.095,"end":666.45},{"sentences":[{"text":"Yep.","start":667.04504,"end":667.54504,"sentiment":"neutral","sentiment_score":0.04994791001081467}],"sentiment":"neutral","sentiment_score":0.04994791001081467,"channel":0,"num_words":1,"start":667.04504,"end":667.54504},{"sentences":[{"text":"Yeah.","start":690.48,"end":690.63995,"sentiment":"neutral","sentiment_score":0.001099390909075737},{"text":"I I had to disconnect it off my Wi Fi.","start":690.63995,"end":692.8,"sentiment":"neutral","sentiment_score":-0.1275526449084282},{"text":"My my orbit was actually throwing it off.","start":692.8,"end":695.06,"sentiment":"neutral","sentiment_score":-0.25755300000309944},{"text":"That's what it's telling me now.","start":695.92,"end":697.44,"sentiment":"neutral","sentiment_score":-0.16395895928144455},{"text":"And every time I press the bottom part, it it sends me back here.","start":697.44,"end":701.835,"sentiment":"neutral","sentiment_score":-0.08591803322945323}],"sentiment":"neutral","sentiment_score":-0.14157582766925678,"channel":1,"num_words":39,"start":690.48,"end":701.835},{"sentences":[{"text":"So I'll press it again.","start":702.79504,"end":704.17505,"sentiment":"neutral","sentiment_score":-0.025940009951591493}],"sentiment":"neutral","sentiment_score":-0.025940009951591493,"channel":1,"num_words":5,"start":702.79504,"end":704.17505},{"sentences":[{"text":"So you set that up correctly.","start":706.7,"end":708.22,"sentiment":"neutral","sentiment_score":0.05946155823767185},{"text":"Right?","start":708.22,"end":708.7,"sentiment":"neutral","sentiment_score":0.0425068736076355},{"text":"You all be","start":708.7,"end":709.6,"sentiment":"neutral","sentiment_score":0.016114334886272747}],"sentiment":"neutral","sentiment_score":0.04476192276924849,"channel":0,"num_words":10,"start":706.7,"end":709.6},{"sentences":[{"text":"Yeah.","start":709.11505,"end":709.61505,"sentiment":"neutral","sentiment_score":0.03153364732861519},{"text":"It's","start":709.755,"end":710.075,"sentiment":"neutral","sentiment_score":0.05559946224093437}],"sentiment":"neutral","sentiment_score":0.04356655478477478,"channel":1,"num_words":2,"start":709.11505,"end":710.075},{"sentences":[{"text":"Hang","start":709.875,"end":710.375,"sentiment":"neutral","sentiment_score":0.1449788063764572}],"sentiment":"neutral","sentiment_score":0.1449788063764572,"channel":0,"num_words":1,"start":709.875,"end":710.375},{"sentences":[{"text":"very simple.","start":710.075,"end":710.79504,"sentiment":"neutral","sentiment_score":0.22821421176195145},{"text":"It just it tells you exactly what","start":710.79504,"end":712.23505,"sentiment":"neutral","sentiment_score":0.12157795365367617}],"sentiment":"neutral","sentiment_score":0.14527489989995956,"channel":1,"num_words":9,"start":710.075,"end":712.23505},{"sentences":[{"text":"on.","start":712.115,"end":712.615,"sentiment":"neutral","sentiment_score":0.05840453505516052}],"sentiment":"neutral","sentiment_score":0.05840453505516052,"channel":0,"num_words":1,"start":712.115,"end":712.615},{"sentences":[{"text":"to do.","start":712.23505,"end":712.895,"sentiment":"neutral","sentiment_score":0.04273558221757412}],"sentiment":"neutral","sentiment_score":0.04273558221757412,"channel":1,"num_words":2,"start":712.23505,"end":712.895},{"sentences":[{"text":"Hang on a sec.","start":712.995,"end":713.795,"sentiment":"neutral","sentiment_score":0.01973435841500759},{"text":"You got modem, all be plugged one in the Ethernet cable to an available yellow port on your modem.","start":713.795,"end":720.535,"sentiment":"neutral","sentiment_score":0.03223609169454951},{"text":"So why is the same modem?","start":728.24,"end":729.76,"sentiment":"neutral","sentiment_score":-0.015222685722013317},{"text":"It should be okay.","start":729.76,"end":731.14,"sentiment":"neutral","sentiment_score":0.14549580961465836},{"text":"Alright.","start":732.0,"end":732.4,"sentiment":"neutral","sentiment_score":0.11174944043159483}],"sentiment":"neutral","sentiment_score":0.03805352177690057,"channel":0,"num_words":34,"start":712.995,"end":732.4},{"sentences":[{"text":"So you got the the plug into the black box on the wall and the other one in the WAN port of your Orbi.","start":732.4,"end":738.8,"sentiment":"neutral","sentiment_score":0.06190057750791311}],"sentiment":"neutral","sentiment_score":0.06190057750791311,"channel":0,"num_words":24,"start":732.4,"end":738.8},{"sentences":[{"text":"I could I could","start":738.475,"end":738.955,"sentiment":"neutral","sentiment_score":0.044654861092567444}],"sentiment":"neutral","sentiment_score":0.044654861092567444,"channel":1,"num_words":4,"start":738.475,"end":738.955},{"sentences":[{"text":"Right?","start":738.8,"end":739.3,"sentiment":"neutral","sentiment_score":0.03481057658791542}],"sentiment":"neutral","sentiment_score":0.03481057658791542,"channel":0,"num_words":1,"start":738.8,"end":739.3},{"sentences":[{"text":"take a photo of it to show you what","start":738.955,"end":741.275,"sentiment":"neutral","sentiment_score":0.021651458616058033}],"sentiment":"neutral","sentiment_score":0.021651458616058033,"channel":1,"num_words":9,"start":738.955,"end":741.275},{"sentences":[{"text":"Yeah.","start":741.215,"end":741.375,"sentiment":"neutral","sentiment_score":0.025087004527449608}],"sentiment":"neutral","sentiment_score":0.025087004527449608,"channel":0,"num_words":1,"start":741.215,"end":741.375},{"sentences":[{"text":"I","start":741.275,"end":741.435,"sentiment":"neutral","sentiment_score":0.0414104163646698}],"sentiment":"neutral","sentiment_score":0.0414104163646698,"channel":1,"num_words":1,"start":741.275,"end":741.435},{"sentences":[{"text":"Yeah,","start":741.375,"end":741.53503,"sentiment":"neutral","sentiment_score":0.04621810466051102}],"sentiment":"neutral","sentiment_score":0.04621810466051102,"channel":0,"num_words":1,"start":741.375,"end":741.53503},{"sentences":[{"text":"what","start":741.435,"end":741.595,"sentiment":"neutral","sentiment_score":0.042619239538908005}],"sentiment":"neutral","sentiment_score":0.042619239538908005,"channel":1,"num_words":1,"start":741.435,"end":741.595},{"sentences":[{"text":"please.","start":741.53503,"end":741.935,"sentiment":"neutral","sentiment_score":0.05589079111814499}],"sentiment":"neutral","sentiment_score":0.05589079111814499,"channel":0,"num_words":1,"start":741.53503,"end":741.935},{"sentences":[{"text":"I've done.","start":741.595,"end":742.255,"sentiment":"neutral","sentiment_score":0.05522093549370766}],"sentiment":"neutral","sentiment_score":0.05522093549370766,"channel":1,"num_words":2,"start":741.595,"end":742.255},{"sentences":[{"text":"Yeah.","start":741.935,"end":742.335,"sentiment":"neutral","sentiment_score":0.12142116576433182},{"text":"Yep.","start":742.335,"end":742.655,"sentiment":"neutral","sentiment_score":0.20525133609771729},{"text":"That will be good.","start":742.655,"end":743.795,"sentiment":"positive","sentiment_score":0.3608332723379135},{"text":"Is that a Nickio one?","start":777.125,"end":778.565,"sentiment":"neutral","sentiment_score":0.06933874636888504},{"text":"Yeah.","start":778.565,"end":778.805,"sentiment":"neutral","sentiment_score":0.03228474408388138}],"sentiment":"neutral","sentiment_score":0.1790820055951675,"channel":0,"num_words":12,"start":741.935,"end":778.805},{"sentences":[{"text":"I think it was it.","start":778.805,"end":779.945,"sentiment":"neutral","sentiment_score":0.02526136189699173}],"sentiment":"neutral","sentiment_score":0.02526136189699173,"channel":0,"num_words":5,"start":778.805,"end":779.945},{"sentences":[{"text":"Yeah.","start":792.685,"end":792.925,"sentiment":"neutral","sentiment_score":0.02754885144531727},{"text":"I said, I know what else I can do.","start":792.925,"end":794.705,"sentiment":"neutral","sentiment_score":-0.0050557028088304735}],"sentiment":"neutral","sentiment_score":-0.001795247383415699,"channel":1,"num_words":10,"start":792.685,"end":794.705},{"sentences":[{"text":"Okay.","start":797.65497,"end":797.975,"sentiment":"neutral","sentiment_score":0.03980129957199097},{"text":"So you've got that.","start":797.975,"end":799.995,"sentiment":"neutral","sentiment_score":0.042890059761703014},{"text":"Okay.","start":801.735,"end":801.975,"sentiment":"neutral","sentiment_score":0.06485169380903244},{"text":"That's alright.","start":801.975,"end":802.71497,"sentiment":"neutral","sentiment_score":0.07249504700303078},{"text":"Hang on a sec.","start":803.415,"end":804.475,"sentiment":"neutral","sentiment_score":0.023568905889987946}],"sentiment":"neutral","sentiment_score":0.042956579166154064,"channel":0,"num_words":12,"start":797.65497,"end":804.475},{"sentences":[{"text":"Alright.","start":834.035,"end":834.355,"sentiment":"neutral","sentiment_score":0.05633699148893356},{"text":"I'm just checking.","start":834.355,"end":835.33496,"sentiment":"neutral","sentiment_score":0.043176889419555664},{"text":"Hi, guys.","start":843.8,"end":844.46,"sentiment":"neutral","sentiment_score":0.18921932578086853},{"text":"Welcome to my channel.","start":845.56,"end":846.86,"sentiment":"neutral","sentiment_score":0.2584459260106087},{"text":"In today's video, you will get the complete installation NETGEAR Orbi three seventy series WiFi seven mesh system.","start":848.36,"end":856.635,"sentiment":"neutral","sentiment_score":0.2067923570672671}],"sentiment":"neutral","sentiment_score":0.19001258723437786,"channel":0,"num_words":28,"start":834.035,"end":856.635},{"sentences":[{"text":"Let's start the process.","start":857.655,"end":859.03503,"sentiment":"neutral","sentiment_score":0.17809196934103966},{"text":"First of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store.","start":860.375,"end":866.955,"sentiment":"neutral","sentiment_score":0.11579850353300572},{"text":"After download, plug the Orbi three seventy series Wi Fi seven mesh system into a power.","start":867.95996,"end":874.06,"sentiment":"neutral","sentiment_score":0.09260802576318383},{"text":"Then open the Wi Fi connection list on your mobile.","start":875.0,"end":878.22,"sentiment":"neutral","sentiment_score":0.07697807401418685},{"text":"Here, you need to connect your mobile device to your Orbi three So is the your mobile device connected to the Orbi?","start":879.16,"end":886.91504,"sentiment":"neutral","sentiment_score":0.06267462061210112}],"sentiment":"neutral","sentiment_score":0.09248178824782372,"channel":0,"num_words":72,"start":857.655,"end":886.91504},{"sentences":[{"text":"I I disconnected it because I couldn't couldn't message you.","start":887.52496,"end":890.82495,"sentiment":"neutral","sentiment_score":-0.19369139969348909},{"text":"It's asked it's come back to me.","start":891.68,"end":893.12,"sentiment":"neutral","sentiment_score":-0.2802403164761407},{"text":"It goes no Internet detected.","start":893.12,"end":895.22,"sentiment":"negative","sentiment_score":-0.5351913213729859},{"text":"It's set up manually now.","start":895.68,"end":897.38,"sentiment":"negative","sentiment_score":-0.36927334070205686}],"sentiment":"neutral","sentiment_score":-0.31188590824604034,"channel":1,"num_words":27,"start":887.52496,"end":897.38},{"sentences":[{"text":"Alright.","start":898.5308,"end":898.61084,"sentiment":"neutral","sentiment_score":-0.10390757769346236},{"text":"Okay.","start":898.61084,"end":898.69086,"sentiment":"neutral","sentiment_score":-0.08458976447582245},{"text":"Go to manually.","start":898.69086,"end":900.1509,"sentiment":"neutral","sentiment_score":-0.13736363252003989}],"sentiment":"neutral","sentiment_score":-0.1201176479458809,"channel":0,"num_words":5,"start":898.5308,"end":900.1509}]},"summary":{"result":"success","short":"The customer is experiencing issues connecting to their internet service and is trying to connect through Ethernet cable or through the Wi Fi. The agent guides them through the process and suggests using the Orbi Wi Fi app. They provide instructions on connecting to their router and send a photo of their current setup for guidance. The speaker explains that NBN has updated their fiber to the premises technology for all new customers, but they need to provision it and input a username and password. They provide a mobile number for after-hours stations and advise the caller to send a photo of their internet connection to a specific number. The speaker also explains that they need to check their WhatsApp app and remove a router to get their network for now. They guide the caller through installing the Orbi three seventy series WiFi seven mesh system on their mobile device."},"intents":{"segments":[{"text":"I've just just hooked up to your Internet service. Yep.","start_word":7,"end_word":16,"intents":[{"intent":"Connect internet service","confidence_score":0.33553237}]},{"text":"Now you need what you need to do now is connect even though there's no Internet yet, you need to connect to your router either via Ethernet cable or through the Wi Fi.","start_word":336,"end_word":368,"intents":[{"intent":"Connect router via ethernet cable or wi-fi","confidence_score":0.08255647}]},{"text":"I I want you to start again with the app. So so so re re just reboot that? Yeah.","start_word":426,"end_word":444,"intents":[{"intent":"Reboot app","confidence_score":0.41177914}]},{"text":"Now it's asking to find my units. How many what was he got?","start_word":504,"end_word":516,"intents":[{"intent":"Find units","confidence_score":0.027111698}]},{"text":"to be what you have now in this apartment, but NBN has updated all that for all the new customers.","start_word":1066,"end_word":1085,"intents":[{"intent":"Provide dbn update","confidence_score":0.000021962389}]},{"text":"I just want you to send the photo to that number or screenshot of what you see when you first connect to that Orbi eight seven series router.","start_word":1379,"end_word":1406,"intents":[{"intent":"Send screenshot","confidence_score":0.036010478}]},{"text":"But I was yep. It said I hooked up to my it said my mobile phone is hooked up to my orbit. It's it's Wi Fi connected to it. There's no Internet. Yeah.","start_word":1541,"end_word":1573,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.00014770638}]},{"text":"I just wanna just just remove this router to get this network for now. Yeah.","start_word":1698,"end_word":1712,"intents":[{"intent":"Disconnect router","confidence_score":0.111554705}]},{"text":"So you set that up correctly. Right?","start_word":1769,"end_word":1775,"intents":[{"intent":"Set up modem","confidence_score":0.5851805}]},{"text":"First of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store.","start_word":1944,"end_word":1963,"intents":[{"intent":"Download and install netgear orbi app","confidence_score":0.024173915}]}]},"sentiments":{"segments":[{"text":"And this is our tech support. Hello. I've just just hooked up to your Internet service. Yep. I'm more I got a partner with a Linham Networks, Okay. and May I have the name? my my my the business name or the name you give me on the account? Okay. Account name holder, whether it's a business name or It's Morris Herman. It's Morris Herman. okay. Got it. Yep. Yep. Yep. Yep. Okay. So you would have received an email with the the credentials? Yeah. But how do I normally, every I don't normally do a partner once.","start_word":0,"end_word":97,"sentiment":"neutral","sentiment_score":0.04383576288819313},{"text":"This is very new for me.","start_word":98,"end_word":103,"sentiment":"negative","sentiment_score":-0.4972130358219147},{"text":"So, Okay. normally, I go to my my normal s with Telstra, and I plug it in, and it just fires up. And I just go, look. Dun dun. But it seem I don't know how to do this one. I don't Okay. I've So got no with server. with NBN, because Telstra and all those other ones, they work on a NBN. NBN has upgraded to a DHCP setups where you don't have to Yeah. do nothing. Just plug it in, either press the reset button, away it goes. But with the Linum Network, its credentials is set up with a p p p o e username and password. Yeah. So do you what's so in the Linum Networks, in the actual apartment, whether it's an apartment or a business, you got a little black box and next to it, there's a a white box. Yes. Correct. I'm I'm Okay. I'm I'm looking at it now. Okay. The white box, that's the optical box. That's optical box that's connected to the network terminal device, which is the black box. Yep. Underneath the black box, you'll only have one Ethernet data port or four. Does it have one? One. One. Okay. One. So in that one there, you connect a data cable. Yep. And at Done the other that. end on your router, you plug it into your WAN port. Yep. Okay. Now you need what you need to do now is connect even though there's no Internet yet, you need to connect to your router either via Ethernet cable or through the Wi Fi. I I'm I'm using Orbital. I'm using Orbital, the ORBI system seven. And I'm on the I'm on the app, Yep.","start_word":104,"end_word":389,"sentiment":"neutral","sentiment_score":0.015671404907349626},{"text":"and it won't allow me to go any further. It says keep saying check your Internet cable.","start_word":390,"end_word":406,"sentiment":"negative","sentiment_score":-0.44903579354286194},{"text":"Every Okay.","start_word":407,"end_word":408,"sentiment":"neutral","sentiment_score":-0.3174561858177185},{"text":"time I press check, it just says it does not connect.","start_word":409,"end_word":419,"sentiment":"negative","sentiment_score":-0.38874340057373047},{"text":"Now I'm thinking about that. Okay. I I want you to start again with the app. So so so re re just reboot that? Yeah. Just go back to the start on your app. Yep. And you on the app, you need to look for the Internet connection type. Okay. It's uploading. So all was not set up. Continue. It's asking for all the setup. So oh, wait. It's asking for which well, sorry, of Authentication setup. I'm using it's asking for application setup. Now it's asking to find my units. How many what was he got? It's asking to go away based. Now it's asking to plug in the router, unplug the router, which I'm doing now. I agree to plug up unplug everything. Yep. There's also the cable in, which I've done. Connect Mhmm. the cable. Yeah. Now I'll connect the I'll Oh, it's supposed bypass to do. all that. I'll go to everything's already done. Just go to the stage. Is it is it now it's asking to LED is, like, white solid. It's uploading. It's gonna take two minutes to upload again. I have to start to wait two minutes again to upload. Okay. So what can you just quickly tell me again what model router it is? The router is the the orbital net seven, the seven one. How do you spell that? The the router is o r v I net seven. Yep. That's Orbi Net seven. What? Orbi what is it? Net seven. What series was it again? Let me look at the series. Seven seven is all the this is all the I'll 30 be seven mesh. Yep. yeah. That one? Yeah. Yeah. Mesh. Yeah. The mesh. It's a mesh one. Can you use mesh for this? Hang on. I'm just checking now. Because they're they're they're not, like, they're bloody expensive, these things. And, yeah, of course, they are. They are more secure more secure. Yeah. Okay. Let's have a look. The Wi Fi seven is that a Wi Fi seven, is it? Yeah. Yeah. Must Wi Fi be. seven. Yeah. Yeah. If it's okay. Here we go. So the old I've got b this in as I said, I've got this in my other house, the same system. I'm running because the new one's set up for the apartment. And as I said, I plug in play.","start_word":420,"end_word":816,"sentiment":"neutral","sentiment_score":0.019189171591581265},{"text":"It it works straight away.","start_word":817,"end_word":821,"sentiment":"positive","sentiment_score":0.40224939584732056},{"text":"Okay. So you've got 2.5 gigs Ethernet ports, which It's is about the where? okay. Now it's asked, is the is the LED light white, solid white? I'm going through the steps of this this app. Yep. The white is solid white. Is It it goes a long blue. It is it says a a the long same rectangle style. one? Yes. It is. Yep. This is the next step. It tells me connect to Orbi Wi Fi. You must go to Wi Fi settings. Use Orbit app. Open your phone settings. So so I'm just gonna check my phone settings first. Okay. Do you do you have a laptop? No. As I said, I'm in the apartment now at the moment. Okay. Yeah. I said, I didn't think it'd be that hard.","start_word":822,"end_word":954,"sentiment":"neutral","sentiment_score":0.002099081641063094},{"text":"I don't I don't like these Wi Fi.","start_word":955,"end_word":962,"sentiment":"negative","sentiment_score":-0.4703397452831268},{"text":"I like to go straight to to a server like a proper NBN connection.","start_word":963,"end_word":976,"sentiment":"neutral","sentiment_score":-0.13806074857711792},{"text":"This is new to me.","start_word":977,"end_word":981,"sentiment":"negative","sentiment_score":-0.4015144109725952},{"text":"No. Well, you're in a you're Linum Networks, they've got fiber to the premises.","start_word":982,"end_word":995,"sentiment":"neutral","sentiment_score":0.13718716374465398},{"text":"And a lot of the services Linum Network provides is a lot better than NBN.","start_word":996,"end_word":1010,"sentiment":"positive","sentiment_score":0.5816640257835388},{"text":"It all depends on what you're used to and what you're not used to. So as I said, NBN, if it's fiber to the premises that you move into, they have that set up on a DHCP type of technology. We just press the reset button. It'll pick up the connection automatically. It used Yeah. to be what you have now in this apartment, but NBN has updated all that for all the new customers. Yeah. So if Well, you it won't if it won't you connect.","start_word":1011,"end_word":1097,"sentiment":"neutral","sentiment_score":0.13434520363807678},{"text":"It won't connect.","start_word":1098,"end_word":1100,"sentiment":"negative","sentiment_score":-0.3670856654644013},{"text":"It's gone through the same thing again. It says no. Why connect? unable Because we to need we need to provision it, and we need to put in the username and password that was sent to you by text. I've got that, but I don't know where to put it into. Where am I gonna That's put what it I'm into? saying. We need to find the technology type. So that'll have three types. It'll have the the dynamic IP, the triple PIE, I o e I type, and the static IP. So out of the three different types, we need to select the triple PIE. O e. Once you select that, it'll ask you to put in that username and password that we sent you. Once you put that in, your Internet will come live straight away. Yeah.","start_word":1101,"end_word":1239,"sentiment":"neutral","sentiment_score":-0.05749087035655975},{"text":"Well, at the moment, it can't even recognize this this this system.","start_word":1240,"end_word":1251,"sentiment":"negative","sentiment_score":-0.39937686920166016},{"text":"Okay. I'm gonna give you a mobile number, which is one of our after hour stations. 0403. Sorry. Did you mess SMS it to me? As I said, I've only got a mobile phone in this file. I've got no PIN.","start_word":1252,"end_word":1292,"sentiment":"neutral","sentiment_score":-0.12181320786476137},{"text":"I've only just got here, and it's just not working. I said I I didn't expect it to be this difficult.","start_word":1293,"end_word":1313,"sentiment":"negative","sentiment_score":-0.34569481015205383},{"text":"No. It's not difficult. Just the the different setup. Depends on what you're used to. Can you yeah. Just you have to SMS it to me. So what what what device I was just what do calling you need you now. what okay. 625 Oh, it's gone to voice mail. Okay. Alright. Yeah. I got you with phone call. Is it your number now? Yeah. I just want you to send the photo to that number or screenshot of what you see when you first connect to that Orbi eight seven series router. Do you wanna see what my app's doing? Yeah. I need to see what the app's doing so I can guide you in the right direction. Because if you're not used to it, then it's gonna be hard for you to Okay. Okay. I'll take a phone shot with with what the app's telling me, yeah. and then I'll send that to you. I gotta save it. Save it. Alright. That's the stage I'm at now. And it's after the redo it again. Just wait till I receive it. Hang on a sec. I haven't got it It yet. says it says message failed. Do you have WhatsApp? Yep. Okay. Same number. Yeah. Yeah. Hang on a sec. They're much better with WhatsApp. Hey. You got you got data on your phone. Right? Yeah. But I was yep. It said I hooked up to my it said my mobile phone is hooked up to my orbit. It's it's Wi Fi connected to it. There's no Internet. Yeah.","start_word":1314,"end_word":1573,"sentiment":"neutral","sentiment_score":-0.021587102616635653},{"text":"Because you haven't it's not provisioned yet.","start_word":1574,"end_word":1580,"sentiment":"negative","sentiment_score":-0.33379125595092773},{"text":"I've just text you. You would've just received a text now, but if you're not okay. Here you go. I didn't okay. You got the phone, No. No. I'll just send you a text to send photo through WhatsApp. Send photo here, please.","start_word":1581,"end_word":1623,"sentiment":"neutral","sentiment_score":-0.16794683039188385},{"text":"No. I haven't got it yet.","start_word":1624,"end_word":1629,"sentiment":"negative","sentiment_score":-0.3769753277301788},{"text":"Oh, you should I might have have it. just I might have just get my router because I'm I'm connected to a router which is not having Wi Fi, so I might be trying to get on to that that server. Let No. me just get It's off it's my you see here the two lines, which means it's gone through. Mhmm. So check open up your WhatsApp. I just wanna just just remove this router to get this network for now. Yeah. I got it now. Sorry. I'll just send you the photo. Yep. Yeah. I I had to disconnect it off my Wi Fi. My my orbit was actually throwing it off. That's what it's telling me now. And every time I press the bottom part, it it sends me back here. So I'll press it again. So you set that up correctly. Right? You all be Yeah. It's Hang very simple. It just it tells you exactly what on. to do. Hang on a sec. You got modem, all be plugged one in the Ethernet cable to an available yellow port on your modem. So why is the same modem? It should be okay. Alright. So you got the the plug into the black box on the wall and the other one in the WAN port of your Orbi. I could I could Right? take a photo of it to show you what Yeah. I Yeah, what please. I've done. Yeah. Yep.","start_word":1630,"end_word":1874,"sentiment":"neutral","sentiment_score":-0.04129652456304401},{"text":"That will be good.","start_word":1875,"end_word":1878,"sentiment":"positive","sentiment_score":0.3502747714519501},{"text":"Is that a Nickio one? Yeah. I think it was it. Yeah. I said, I know what else I can do. Okay. So you've got that. Okay. That's alright. Hang on a sec. Alright. I'm just checking. Hi, guys. Welcome to my channel. In today's video, you will get the complete installation NETGEAR Orbi three seventy series WiFi seven mesh system. Let's start the process. First of all, download and install the NETGEAR Orbi app on your mobile device from App Store or Play Store. After download, plug the Orbi three seventy series Wi Fi seven mesh system into a power. Then open the Wi Fi connection list on your mobile. Here, you need to connect your mobile device to your Orbi three So is the your mobile device connected to the Orbi? I I disconnected it because I couldn't couldn't message you. It's asked it's come back to me.","start_word":1879,"end_word":2028,"sentiment":"neutral","sentiment_score":0.06118367562691371},{"text":"It goes no Internet detected. It's set up manually now.","start_word":2029,"end_word":2038,"sentiment":"negative","sentiment_score":-0.44977402687072754},{"text":"Alright. Okay. Go to manually.","start_word":2039,"end_word":2043,"sentiment":"neutral","sentiment_score":-0.10412432253360748}],"average":{"sentiment":"neutral","sentiment_score":-0.01379910183724046}}}}