{"metadata":{"transaction_key":"deprecated","request_id":"019ff8b9-4895-7a00-88a1-7ce6cd239737","sha256":"2880493758f1c992a391e0a78ef418fad9151c533fe09de867a7c7cbf6f4bf50","created":"2026-08-13T01:25:21.317Z","duration":53.711937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":163,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":187,"output_tokens":187},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":187,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Yeah. Siakbe, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Sheyakmay, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Okay. That's why? Alright. No worries. Take care.","confidence":0.99902344,"words":[{"word":"yeah","start":3.36,"end":3.6799998,"confidence":0.8666992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10650867223739624},{"word":"good","start":3.6799998,"end":3.84,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3809621632099152},{"word":"morning","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2577284872531891},{"word":"yeah","start":4.88,"end":5.38,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21546365320682528},{"word":"siakbe","start":5.92,"end":6.3999996,"confidence":0.60928345,"punctuated_word":"Siakbe,","sentiment":"neutral","sentiment_score":0.22038185596466064},{"word":"it's","start":6.3999996,"end":6.8999996,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.216007262468338},{"word":"ronald","start":7.04,"end":7.54,"confidence":0.98828125,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2468710094690323},{"word":"from","start":7.68,"end":8.18,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22809796035289764},{"word":"cloud","start":8.32,"end":8.639999,"confidence":0.6855469,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2508470118045807},{"word":"solution","start":8.639999,"end":9.139999,"confidence":0.95410156,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.22887641191482544},{"word":"it","start":9.28,"end":9.78,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.20862650871276855},{"word":"how","start":10.4,"end":10.559999,"confidence":0.9902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27261415123939514},{"word":"are","start":10.559999,"end":10.639999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2631593644618988},{"word":"you","start":10.639999,"end":10.8,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2630830705165863},{"word":"doing","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.23194734752178192},{"word":"today","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.13263726234436035},{"word":"alright","start":13.5199995,"end":13.84,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.26055264472961426},{"word":"okay","start":13.84,"end":14.08,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4581787586212158},{"word":"that's","start":14.08,"end":14.24,"confidence":0.9675293,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.8067600727081299},{"word":"wonderful","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7342828512191772},{"word":"sheyakmay","start":15.775001,"end":16.275002,"confidence":0.5907715,"punctuated_word":"Sheyakmay,","sentiment":"neutral","sentiment_score":0.2191248834133148},{"word":"i","start":16.415,"end":16.495,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21916009485721588},{"word":"hope","start":16.495,"end":16.655,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.1994631141424179},{"word":"you","start":16.655,"end":16.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1197630539536476},{"word":"still","start":16.815,"end":17.315,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.09190481901168825},{"word":"remember","start":17.375,"end":17.855,"confidence":0.9482422,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.104738287627697},{"word":"the","start":17.855,"end":18.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12327708303928377},{"word":"company","start":18.015,"end":18.415,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.17238472402095795},{"word":"because","start":18.415,"end":18.735,"confidence":0.5957031,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.11050774902105331},{"word":"the","start":18.735,"end":18.895,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.109370157122612},{"word":"last","start":18.895,"end":19.135,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.08137884736061096},{"word":"time","start":19.135,"end":19.375,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.11105699092149734},{"word":"that","start":19.375,"end":19.535,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12134053558111192},{"word":"we","start":19.535,"end":19.855,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14314384758472443},{"word":"touched","start":19.855,"end":20.255001,"confidence":0.58496094,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.14326532185077667},{"word":"base","start":20.255001,"end":20.494999,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.13250891864299774},{"word":"with","start":20.494999,"end":20.655,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13759921491146088},{"word":"you","start":20.655,"end":21.155,"confidence":0.9904785,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.13612084090709686},{"word":"it","start":21.455,"end":21.615,"confidence":0.9819336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09250058233737946},{"word":"was","start":21.615,"end":22.115,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06907881796360016},{"word":"october","start":22.335,"end":22.835,"confidence":0.8676758,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.08558133244514465},{"word":"of","start":22.895,"end":22.975,"confidence":0.9135742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10675619542598724},{"word":"last","start":22.975,"end":23.375,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.08600223809480667},{"word":"year","start":23.375,"end":23.875,"confidence":0.9736328,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.12305797636508942},{"word":"and","start":24.335,"end":24.735,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10727860033512115},{"word":"during","start":24.735,"end":25.135,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.07546021789312363},{"word":"that","start":25.135,"end":25.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08645912259817123},{"word":"time","start":25.375,"end":25.775,"confidence":0.9975586,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.07685650885105133},{"word":"i","start":25.775,"end":25.935001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09051475673913956},{"word":"was","start":25.935001,"end":26.415,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0696856901049614},{"word":"trying","start":26.415,"end":26.895,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.08100691437721252},{"word":"to","start":26.895,"end":27.055,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09028972685337068},{"word":"arrange","start":27.055,"end":27.535,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.09756021946668623},{"word":"a","start":27.535,"end":27.695,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11480751633644104},{"word":"meeting","start":27.695,"end":28.015,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.09123420715332033},{"word":"with","start":28.015,"end":28.175,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1003543734550476},{"word":"you","start":28.175,"end":28.675,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13697338104248047},{"word":"together","start":29.1,"end":29.5,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.10327985882759094},{"word":"with","start":29.5,"end":29.82,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11610813438892365},{"word":"my","start":29.82,"end":30.060001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.14440666139125824},{"word":"cto","start":30.060001,"end":30.560001,"confidence":0.98502606,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.13540127873420715},{"word":"mister","start":30.7,"end":31.1,"confidence":0.9951172,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.145206481218338},{"word":"baljit","start":31.1,"end":31.6,"confidence":0.5797119,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.1267712116241455},{"word":"singh","start":31.66,"end":32.14,"confidence":0.92993164,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.13308070600032806},{"word":"to","start":32.14,"end":32.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14161095023155212},{"word":"introduce","start":32.54,"end":33.04,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.08983075618743896},{"word":"our","start":33.1,"end":33.34,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10488677024841309},{"word":"company","start":33.34,"end":33.74,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1244943141937256},{"word":"and","start":33.74,"end":33.9,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13771139085292816},{"word":"our","start":33.9,"end":34.14,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10780565440654756},{"word":"services","start":34.14,"end":34.64,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.07860399782657623},{"word":"okay","start":42.315,"end":42.555,"confidence":0.8149414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08299523591995239},{"word":"that's","start":42.555,"end":42.875,"confidence":0.94262695,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05895182490348816},{"word":"why","start":42.875,"end":43.375,"confidence":0.80200195,"punctuated_word":"why?","sentiment":"neutral","sentiment_score":-0.074723020195961},{"word":"alright","start":47.835,"end":48.335,"confidence":0.99194336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06527069211006165},{"word":"no","start":48.555,"end":48.875,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0836663618683815},{"word":"worries","start":48.875,"end":49.375,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.11546427756547928},{"word":"take","start":49.595,"end":49.754997,"confidence":0.97509766,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.1478356420993805},{"word":"care","start":49.754997,"end":50.254997,"confidence":0.99853516,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.13254347443580627}],"paragraphs":{"transcript":"\nYeah. Good morning. Yeah. Siakbe, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful. Sheyakmay, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nOkay. That's why? Alright. No worries. Take care.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.10650867223739624},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"neutral","sentiment_score":0.3193453252315521},{"text":"Yeah.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.21546365320682528},{"text":"Siakbe, it's Ronald from Cloud Solution IT.","start":5.92,"end":9.78,"sentiment":"neutral","sentiment_score":0.22852971724101476},{"text":"How are you doing today?","start":10.4,"end":11.54,"sentiment":"neutral","sentiment_score":0.2326882392168045}],"sentiment":"neutral","sentiment_score":0.23273826204240322,"num_words":16,"start":3.36,"end":11.54},{"sentences":[{"text":"Alright.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.26055264472961426},{"text":"Okay.","start":13.84,"end":14.08,"sentiment":"positive","sentiment_score":0.4581787586212158},{"text":"That's wonderful.","start":14.08,"end":14.74,"sentiment":"positive","sentiment_score":0.7705214619636536},{"text":"Sheyakmay, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":15.775001,"end":23.875,"sentiment":"neutral","sentiment_score":0.12662856777509054},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.335,"end":34.64,"sentiment":"neutral","sentiment_score":0.1076918296791889}],"sentiment":"neutral","sentiment_score":0.14920980645851656,"num_words":55,"start":13.5199995,"end":34.64},{"sentences":[{"text":"Okay.","start":42.315,"end":42.555,"sentiment":"neutral","sentiment_score":-0.08299523591995239},{"text":"That's why?","start":42.555,"end":43.375,"sentiment":"neutral","sentiment_score":-0.06683742254972458},{"text":"Alright.","start":47.835,"end":48.335,"sentiment":"neutral","sentiment_score":0.06527069211006165},{"text":"No worries.","start":48.555,"end":49.375,"sentiment":"neutral","sentiment_score":0.09956531971693039},{"text":"Take care.","start":49.595,"end":50.254997,"sentiment":"neutral","sentiment_score":0.14018955826759338}],"sentiment":"neutral","sentiment_score":0.041013795882463455,"num_words":8,"start":42.315,"end":50.254997}]}}]},{"alternatives":[{"transcript":"Schedule fee. Yep. Mhmm. I did that. No. I'm sorry. I I I don't think I'm interested on that one. So we can we can no. We just haven't too flat out with everything that's going on right now. Alright. Thank you. Bye.","confidence":0.9577637,"words":[{"word":"schedule","start":1.28,"end":1.78,"confidence":0.1149292,"punctuated_word":"Schedule","sentiment":"neutral","sentiment_score":0.003964145667850971},{"word":"fee","start":3.1999998,"end":3.6999998,"confidence":0.52490234,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.008089150302112103},{"word":"yep","start":5.12,"end":5.62,"confidence":0.7426758,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.23527221381664276},{"word":"mhmm","start":10.88,"end":11.38,"confidence":0.9838867,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.18357296288013455},{"word":"i","start":12.08,"end":12.24,"confidence":0.77978516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1701129674911499},{"word":"did","start":12.24,"end":12.559999,"confidence":0.75927734,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.16227281093597412},{"word":"that","start":12.559999,"end":12.975,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1418347954750061},{"word":"no","start":34.72,"end":34.96,"confidence":0.7324219,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2633465528488159},{"word":"i'm","start":34.96,"end":35.199997,"confidence":0.8215332,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.258947491645813},{"word":"sorry","start":35.199997,"end":35.68,"confidence":0.95288086,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.35042235255241394},{"word":"i","start":35.68,"end":36.08,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4327548444271088},{"word":"i","start":36.08,"end":36.48,"confidence":0.8071289,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.36256468296051025},{"word":"i","start":36.48,"end":36.64,"confidence":0.89501953,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3900562226772308},{"word":"don't","start":36.64,"end":36.879997,"confidence":0.78027344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.37373900413513184},{"word":"think","start":36.879997,"end":37.36,"confidence":0.99902344,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4159344434738159},{"word":"i'm","start":37.36,"end":37.86,"confidence":0.9577637,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4262132346630096},{"word":"interested","start":38.079998,"end":38.579998,"confidence":0.32739258,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.3604109287261963},{"word":"on","start":38.72,"end":38.879997,"confidence":0.7680664,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4084203541278839},{"word":"that","start":38.879997,"end":39.04,"confidence":0.9921875,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3542385399341583},{"word":"one","start":39.04,"end":39.28,"confidence":0.84643555,"punctuated_word":"one.","sentiment":"negative","sentiment_score":-0.3651806116104126},{"word":"so","start":39.28,"end":39.519997,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15422450006008148},{"word":"we","start":39.519997,"end":39.68,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12123581767082214},{"word":"can","start":39.68,"end":39.92,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.12449751794338226},{"word":"we","start":39.92,"end":40.079998,"confidence":0.9165039,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1025618389248848},{"word":"can","start":40.079998,"end":40.32,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.13575173914432526},{"word":"no","start":43.965,"end":44.204998,"confidence":0.97265625,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2576538324356079},{"word":"we","start":44.204998,"end":44.364998,"confidence":0.98828125,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.30833670496940613},{"word":"just","start":44.364998,"end":44.605,"confidence":0.68115234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2710348963737488},{"word":"haven't","start":44.605,"end":44.844997,"confidence":0.75024414,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.3055671453475952},{"word":"too","start":44.844997,"end":45.004997,"confidence":0.5678711,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.3584192991256714},{"word":"flat","start":45.004997,"end":45.245,"confidence":0.7421875,"punctuated_word":"flat","sentiment":"negative","sentiment_score":-0.36542052030563354},{"word":"out","start":45.245,"end":45.324997,"confidence":0.9873047,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.3963804543018341},{"word":"with","start":45.324997,"end":45.484997,"confidence":0.99902344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4266927838325501},{"word":"everything","start":45.484997,"end":45.805,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.301379531621933},{"word":"that's","start":45.805,"end":46.045,"confidence":0.8029785,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.3067231774330139},{"word":"going","start":46.045,"end":46.285,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.25519803166389465},{"word":"on","start":46.285,"end":46.445,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.30184268951416016},{"word":"right","start":46.445,"end":46.684998,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.26744964718818665},{"word":"now","start":46.684998,"end":47.184998,"confidence":0.99560547,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.27440309524536133},{"word":"alright","start":49.885,"end":50.385,"confidence":0.8178711,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21723487973213196},{"word":"thank","start":50.605,"end":50.925,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4610389173030853},{"word":"you","start":50.925,"end":51.245,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3509652614593506},{"word":"bye","start":51.245,"end":51.745,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12428557872772215}],"paragraphs":{"transcript":"\nSchedule fee. Yep. Mhmm. I did that. No.\n\nI'm sorry. I I I don't think I'm interested on that one. So we can we can no. We just haven't too flat out with everything that's going on right now. Alright.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Schedule fee.","start":1.28,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.006026647984981537},{"text":"Yep.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.23527221381664276},{"text":"Mhmm.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.18357296288013455},{"text":"I did that.","start":12.08,"end":12.975,"sentiment":"neutral","sentiment_score":0.15807352463404337},{"text":"No.","start":34.72,"end":34.96,"sentiment":"neutral","sentiment_score":-0.2633465528488159}],"sentiment":"neutral","sentiment_score":0.08022156171500683,"num_words":8,"start":1.28,"end":34.96},{"sentences":[{"text":"I'm sorry.","start":34.96,"end":35.68,"sentiment":"neutral","sentiment_score":-0.30468492209911346},{"text":"I I I don't think I'm interested on that one.","start":35.68,"end":39.28,"sentiment":"negative","sentiment_score":-0.38895128667354584},{"text":"So we can we can no.","start":39.28,"end":44.204998,"sentiment":"neutral","sentiment_score":-0.14932087436318398},{"text":"We just haven't too flat out with everything that's going on right now.","start":44.204998,"end":47.184998,"sentiment":"neutral","sentiment_score":-0.31837292130176836},{"text":"Alright.","start":49.885,"end":50.385,"sentiment":"neutral","sentiment_score":0.21723487973213196}],"sentiment":"neutral","sentiment_score":-0.29113815794698894,"num_words":32,"start":34.96,"end":50.385},{"sentences":[{"text":"Thank you.","start":50.605,"end":51.245,"sentiment":"positive","sentiment_score":0.40600208938121796},{"text":"Bye.","start":51.245,"end":51.745,"sentiment":"neutral","sentiment_score":0.12428557872772215}],"sentiment":"neutral","sentiment_score":0.3120965858300527,"num_words":3,"start":50.605,"end":51.745}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Schedule fee.\n\nChannel 0: Yeah. Good morning. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Siakbe, it's Ronald from Cloud Solution IT. How are you doing\n\nChannel 1: Mhmm.\n\nChannel 0: today?\n\nChannel 1: I did that.\n\nChannel 0: Alright. Okay. That's wonderful. Sheyakmay, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nChannel 1: No. I'm sorry. I I I don't think I'm interested on that one. So we can we can\n\nChannel 0: Okay. That's why?\n\nChannel 1: no. We just haven't too flat out with everything that's going on right now.\n\nChannel 0: Alright. No worries. Take care.\n\nChannel 1: Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Schedule fee.","start":1.28,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.006026647984981537}],"sentiment":"neutral","sentiment_score":0.006026647984981537,"channel":1,"num_words":2,"start":1.28,"end":3.6999998},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.10650867223739624},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"neutral","sentiment_score":0.3193453252315521},{"text":"Yeah.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.21546365320682528}],"sentiment":"neutral","sentiment_score":0.24016574397683144,"channel":0,"num_words":4,"start":3.36,"end":5.38},{"sentences":[{"text":"Yep.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.23527221381664276}],"sentiment":"neutral","sentiment_score":0.23527221381664276,"channel":1,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Siakbe, it's Ronald from Cloud Solution IT.","start":5.92,"end":9.78,"sentiment":"neutral","sentiment_score":0.22852971724101476},{"text":"How are you doing","start":10.4,"end":11.04,"sentiment":"neutral","sentiment_score":0.25770098343491554}],"sentiment":"neutral","sentiment_score":0.23913745040243323,"channel":0,"num_words":11,"start":5.92,"end":11.04},{"sentences":[{"text":"Mhmm.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.18357296288013455}],"sentiment":"neutral","sentiment_score":0.18357296288013455,"channel":1,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"today?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.13263726234436035}],"sentiment":"neutral","sentiment_score":0.13263726234436035,"channel":0,"num_words":1,"start":11.04,"end":11.54},{"sentences":[{"text":"I did that.","start":12.08,"end":12.975,"sentiment":"neutral","sentiment_score":0.15807352463404337}],"sentiment":"neutral","sentiment_score":0.15807352463404337,"channel":1,"num_words":3,"start":12.08,"end":12.975},{"sentences":[{"text":"Alright.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.26055264472961426},{"text":"Okay.","start":13.84,"end":14.08,"sentiment":"positive","sentiment_score":0.4581787586212158},{"text":"That's wonderful.","start":14.08,"end":14.74,"sentiment":"positive","sentiment_score":0.7705214619636536},{"text":"Sheyakmay, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":15.775001,"end":23.875,"sentiment":"neutral","sentiment_score":0.12662856777509054},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.335,"end":34.64,"sentiment":"neutral","sentiment_score":0.1076918296791889}],"sentiment":"neutral","sentiment_score":0.14920980645851656,"channel":0,"num_words":55,"start":13.5199995,"end":34.64},{"sentences":[{"text":"No.","start":34.72,"end":34.96,"sentiment":"neutral","sentiment_score":-0.2633465528488159},{"text":"I'm sorry.","start":34.96,"end":35.68,"sentiment":"neutral","sentiment_score":-0.30468492209911346},{"text":"I I I don't think I'm interested on that one.","start":35.68,"end":39.28,"sentiment":"negative","sentiment_score":-0.38895128667354584},{"text":"So we can we can","start":39.28,"end":40.32,"sentiment":"neutral","sentiment_score":-0.1276542827486992}],"sentiment":"neutral","sentiment_score":-0.30002781541811097,"channel":1,"num_words":18,"start":34.72,"end":40.32},{"sentences":[{"text":"Okay.","start":42.315,"end":42.555,"sentiment":"neutral","sentiment_score":-0.08299523591995239},{"text":"That's why?","start":42.555,"end":43.375,"sentiment":"neutral","sentiment_score":-0.06683742254972458}],"sentiment":"neutral","sentiment_score":-0.07222336033980052,"channel":0,"num_words":3,"start":42.315,"end":43.375},{"sentences":[{"text":"no.","start":43.965,"end":44.204998,"sentiment":"neutral","sentiment_score":-0.2576538324356079},{"text":"We just haven't too flat out with everything that's going on right now.","start":44.204998,"end":47.184998,"sentiment":"neutral","sentiment_score":-0.31837292130176836}],"sentiment":"neutral","sentiment_score":-0.31403584352561403,"channel":1,"num_words":14,"start":43.965,"end":47.184998},{"sentences":[{"text":"Alright.","start":47.835,"end":48.335,"sentiment":"neutral","sentiment_score":0.06527069211006165},{"text":"No worries.","start":48.555,"end":49.375,"sentiment":"neutral","sentiment_score":0.09956531971693039},{"text":"Take care.","start":49.595,"end":50.254997,"sentiment":"neutral","sentiment_score":0.14018955826759338}],"sentiment":"neutral","sentiment_score":0.10895608961582184,"channel":0,"num_words":5,"start":47.835,"end":50.254997},{"sentences":[{"text":"Alright.","start":49.885,"end":50.385,"sentiment":"neutral","sentiment_score":0.21723487973213196},{"text":"Thank you.","start":50.605,"end":51.245,"sentiment":"positive","sentiment_score":0.40600208938121796},{"text":"Bye.","start":51.245,"end":51.745,"sentiment":"neutral","sentiment_score":0.12428557872772215}],"sentiment":"neutral","sentiment_score":0.2883811593055725,"channel":1,"num_words":4,"start":49.885,"end":51.745}]},"summary":{"result":"success","short":"The customer, Ronald, called Siakbe from Cloud Solution IT to introduce their company and services to a potential customer. He apologizes for not being interested in the meeting with his CTO, Mr. Baljit Singh. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Schedule fee. Yeah. Good morning.","start_word":1,"end_word":5,"intents":[{"intent":"Schedule fee","confidence_score":0.06017699}]}]},"sentiments":{"segments":[{"text":"Schedule fee. Yeah. Good morning. Yeah. Yep. Siakbe, it's Ronald from Cloud Solution IT. How are you doing Mhmm. today? I did that. Alright.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.1999046802520752},{"text":"Okay. That's wonderful.","start_word":24,"end_word":26,"sentiment":"positive","sentiment_score":0.6864576935768127},{"text":"Sheyakmay, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. No. I'm sorry.","start_word":27,"end_word":80,"sentiment":"neutral","sentiment_score":0.08176150918006897},{"text":"I I I don't think I'm interested on that one.","start_word":81,"end_word":90,"sentiment":"negative","sentiment_score":-0.3903065621852875},{"text":"So we can we can Okay. That's why? no. We just haven't too flat out with everything that's going on right now. Alright. No worries. Take care. Alright.","start_word":91,"end_word":118,"sentiment":"neutral","sentiment_score":-0.13364967703819275},{"text":"Thank you.","start_word":119,"end_word":120,"sentiment":"positive","sentiment_score":0.3876565098762512},{"text":"Bye.","start_word":121,"end_word":121,"sentiment":"neutral","sentiment_score":0.16611413657665253}],"average":{"sentiment":"neutral","sentiment_score":0.04812112594033307}}}}