{"metadata":{"transaction_key":"deprecated","request_id":"019efc34-05b3-75c1-b47d-641abad79b94","sha256":"3b5b53ba01898036e435f7316999feae156733daa10b67575b0ca50e5a148cfc","created":"2026-06-25T00:35:30.008Z","duration":51.04794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":151,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":171},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, yes. Hi. I was trying to get ahold of Shane. Oh, it's alright. That's probably why she wasn't able to answer. Well, it's alright. I'm just going to try and reach her out later. Thank you.","confidence":0.9970703,"words":[{"word":"oh","start":19.665,"end":19.985,"confidence":0.9892578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04920434206724167},{"word":"yes","start":19.985,"end":20.305,"confidence":0.9970703,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.037056609988212585},{"word":"hi","start":20.305,"end":20.805,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02445606328547001},{"word":"i","start":21.025,"end":21.185001,"confidence":0.54296875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009859319776296616},{"word":"was","start":21.185001,"end":21.425,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.011119196191430092},{"word":"trying","start":21.425,"end":21.744999,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.005851931869983673},{"word":"to","start":21.744999,"end":21.825,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009167375043034554},{"word":"get","start":21.825,"end":22.065,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.011625677347183228},{"word":"ahold","start":22.065,"end":22.385,"confidence":0.6911621,"punctuated_word":"ahold","sentiment":"neutral","sentiment_score":-0.009793974459171295},{"word":"of","start":22.385,"end":22.705,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01505383849143982},{"word":"shane","start":22.705,"end":23.205,"confidence":0.93237305,"punctuated_word":"Shane.","sentiment":"neutral","sentiment_score":0.0035941191017627716},{"word":"oh","start":34.23,"end":34.73,"confidence":0.8503418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1404140591621399},{"word":"it's","start":34.79,"end":35.03,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1699288785457611},{"word":"alright","start":35.03,"end":35.53,"confidence":0.9975586,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.17278429865837097},{"word":"that's","start":35.59,"end":35.91,"confidence":0.75024414,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.31564030051231384},{"word":"probably","start":35.91,"end":36.39,"confidence":0.9980469,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.3062184453010559},{"word":"why","start":36.39,"end":36.79,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2600651681423187},{"word":"she","start":36.79,"end":36.95,"confidence":0.9472656,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.3300614058971405},{"word":"wasn't","start":36.95,"end":37.27,"confidence":0.99194336,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.3317056894302368},{"word":"able","start":37.27,"end":37.59,"confidence":0.99609375,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.3035140037536621},{"word":"to","start":37.59,"end":37.67,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3058707118034363},{"word":"answer","start":37.67,"end":38.17,"confidence":0.99609375,"punctuated_word":"answer.","sentiment":"neutral","sentiment_score":-0.2508904039859772},{"word":"well","start":39.27,"end":39.510002,"confidence":0.9379883,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.07942584902048111},{"word":"it's","start":39.510002,"end":39.75,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11931969970464706},{"word":"alright","start":39.75,"end":40.25,"confidence":0.9970703,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.07280347496271133},{"word":"i'm","start":40.31,"end":40.39,"confidence":0.890625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05441654473543167},{"word":"just","start":40.39,"end":40.63,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04100771248340607},{"word":"going","start":40.63,"end":40.87,"confidence":0.9838867,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.03778756782412529},{"word":"to","start":40.87,"end":41.190002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03899585455656051},{"word":"try","start":41.190002,"end":41.35,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03864932805299759},{"word":"and","start":41.35,"end":41.510002,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.028935901820659637},{"word":"reach","start":41.510002,"end":41.75,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.018420062959194183},{"word":"her","start":41.75,"end":41.91,"confidence":0.9941406,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.052254170179367065},{"word":"out","start":41.91,"end":42.39,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.025378912687301636},{"word":"later","start":42.39,"end":42.89,"confidence":0.9941406,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":-0.023201679810881615},{"word":"thank","start":42.902874,"end":43.402874,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36149320006370544},{"word":"you","start":46.975407,"end":47.475407,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5343517065048218}],"paragraphs":{"transcript":"\nOh, yes. Hi. I was trying to get ahold of Shane. Oh, it's alright. That's probably why she wasn't able to answer.\n\nWell, it's alright. I'm just going to try and reach her out later. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":19.665,"end":20.305,"sentiment":"neutral","sentiment_score":0.04313047602772713},{"text":"Hi.","start":20.305,"end":20.805,"sentiment":"neutral","sentiment_score":0.02445606328547001},{"text":"I was trying to get ahold of Shane.","start":21.025,"end":23.205,"sentiment":"neutral","sentiment_score":-0.008609649259597063},{"text":"Oh, it's alright.","start":34.23,"end":35.53,"sentiment":"neutral","sentiment_score":-0.16104241212209067},{"text":"That's probably why she wasn't able to answer.","start":35.59,"end":38.17,"sentiment":"neutral","sentiment_score":-0.30049576610326767}],"sentiment":"neutral","sentiment_score":-0.1293297065421939,"num_words":22,"start":19.665,"end":38.17},{"sentences":[{"text":"Well, it's alright.","start":39.27,"end":40.25,"sentiment":"neutral","sentiment_score":-0.09051634122927983},{"text":"I'm just going to try and reach her out later.","start":40.31,"end":42.89,"sentiment":"neutral","sentiment_score":-0.03590477351099253},{"text":"Thank you.","start":42.902874,"end":47.475407,"sentiment":"positive","sentiment_score":0.4479224532842636}],"sentiment":"neutral","sentiment_score":0.017683209851384163,"num_words":15,"start":39.27,"end":47.475407}]}}]},{"alternatives":[{"transcript":"Thank you for calling Microchannel, a leading provider of business technology solutions. We will be with you shortly. In the meantime, to learn more about us, visit our website at Welcome to Fuzifilm Microchannel. How can I help you? Hello? Yep. Okay. He's calling the meeting at the moment. Yeah. Can I help you out in the meantime, please? Oh, he wasn't. Oh, okay. Up to you. Thank you. Okay. Take care. Thanks.","confidence":0.99902344,"words":[{"word":"thank","start":1.1999999,"end":1.52,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6811851263046265},{"word":"you","start":1.52,"end":1.5999999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6732925772666931},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6399762630462646},{"word":"calling","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6093401908874512},{"word":"microchannel","start":3.52,"end":4.02,"confidence":0.7552083,"punctuated_word":"Microchannel,","sentiment":"positive","sentiment_score":0.6132789850234985},{"word":"a","start":4.4,"end":4.72,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.626765787601471},{"word":"leading","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"leading","sentiment":"positive","sentiment_score":0.5703310370445251},{"word":"provider","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"provider","sentiment":"positive","sentiment_score":0.5624700784683228},{"word":"of","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.6037459969520569},{"word":"business","start":5.7599998,"end":6.24,"confidence":0.99902344,"punctuated_word":"business","sentiment":"positive","sentiment_score":0.5943756103515625},{"word":"technology","start":6.24,"end":6.74,"confidence":0.99902344,"punctuated_word":"technology","sentiment":"positive","sentiment_score":0.48729321360588074},{"word":"solutions","start":6.8799996,"end":7.3799996,"confidence":0.92700195,"punctuated_word":"solutions.","sentiment":"positive","sentiment_score":0.6263500452041626},{"word":"we","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.5201568603515625},{"word":"will","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.4645752906799317},{"word":"be","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4227989315986634},{"word":"with","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3956935405731201},{"word":"you","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.468999058008194},{"word":"shortly","start":8.8,"end":9.3,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"positive","sentiment_score":0.4406810402870178},{"word":"in","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.2461991906166077},{"word":"the","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17828649282455444},{"word":"meantime","start":10.16,"end":10.66,"confidence":0.99609375,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.13237689435482025},{"word":"to","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13372375071048737},{"word":"learn","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"learn","sentiment":"neutral","sentiment_score":0.1288028061389923},{"word":"more","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.10824380069971085},{"word":"about","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.1147010400891304},{"word":"us","start":11.679999,"end":12.179999,"confidence":0.77124023,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.15795740485191345},{"word":"visit","start":12.24,"end":12.559999,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.12790153920650482},{"word":"our","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.19486607611179352},{"word":"website","start":12.719999,"end":13.219999,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.15540389716625214},{"word":"at","start":13.5199995,"end":13.759999,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.19381171464920044},{"word":"welcome","start":15.205,"end":15.525001,"confidence":0.72558594,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2416836768388748},{"word":"to","start":15.525001,"end":15.765,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.40916961431503296},{"word":"fuzifilm","start":15.765,"end":16.265,"confidence":0.6626953,"punctuated_word":"Fuzifilm","sentiment":"neutral","sentiment_score":0.3181849420070648},{"word":"microchannel","start":16.725,"end":17.225,"confidence":0.72420245,"punctuated_word":"Microchannel.","sentiment":"neutral","sentiment_score":0.3273560404777527},{"word":"how","start":17.445,"end":17.525,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3450285792350769},{"word":"can","start":17.525,"end":17.605,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2489922940731049},{"word":"i","start":17.605,"end":17.685,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27499210834503174},{"word":"help","start":17.685,"end":17.925,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.19233274459838867},{"word":"you","start":17.925,"end":18.425,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.22112023830413816},{"word":"hello","start":20.645,"end":21.145,"confidence":0.99365234,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01169825065881014},{"word":"yep","start":24.965,"end":25.285,"confidence":0.8156738,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02760121040046215},{"word":"okay","start":25.285,"end":25.785,"confidence":0.94799805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.033334508538246155},{"word":"he's","start":27.285,"end":27.525,"confidence":0.9748535,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.017266733571887016},{"word":"calling","start":27.525,"end":27.845001,"confidence":0.89453125,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0004026181995868683},{"word":"the","start":27.845001,"end":27.925,"confidence":0.6303711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004518631845712662},{"word":"meeting","start":27.925,"end":28.244999,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.007493022829294205},{"word":"at","start":28.244999,"end":28.404999,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.001843046396970749},{"word":"the","start":28.404999,"end":28.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006522580981254578},{"word":"moment","start":28.485,"end":28.985,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.019238397479057312},{"word":"yeah","start":30.65,"end":30.89,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0662757009267807},{"word":"can","start":30.89,"end":31.050001,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04786328971385956},{"word":"i","start":31.050001,"end":31.130001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04639250785112381},{"word":"help","start":31.130001,"end":31.29,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06575322151184082},{"word":"you","start":31.29,"end":31.37,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06218646839261055},{"word":"out","start":31.37,"end":31.53,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.08367690443992615},{"word":"in","start":31.53,"end":31.61,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04320190101861954},{"word":"the","start":31.61,"end":31.69,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04289822280406952},{"word":"meantime","start":31.69,"end":32.190002,"confidence":0.98657227,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.05187185853719711},{"word":"please","start":32.81,"end":33.31,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03636705130338669},{"word":"oh","start":39.45,"end":39.690002,"confidence":0.9145508,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11625420302152634},{"word":"he","start":39.690002,"end":40.010002,"confidence":0.8198242,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.11505924165248872},{"word":"wasn't","start":40.010002,"end":40.510002,"confidence":0.80525714,"punctuated_word":"wasn't.","sentiment":"neutral","sentiment_score":-0.11029523611068726},{"word":"oh","start":40.92294,"end":41.42294,"confidence":0.5983887,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03865573927760124},{"word":"okay","start":45.48294,"end":45.96294,"confidence":0.9785156,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.29987555742263794},{"word":"up","start":45.96294,"end":46.202938,"confidence":0.85546875,"punctuated_word":"Up","sentiment":"positive","sentiment_score":0.3513503968715668},{"word":"to","start":46.202938,"end":46.28294,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3557935953140259},{"word":"you","start":46.28294,"end":46.78294,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3864249289035797},{"word":"thank","start":46.84294,"end":47.08294,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6398538947105408},{"word":"you","start":47.08294,"end":47.58294,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3464328646659851},{"word":"okay","start":49.48294,"end":49.96294,"confidence":0.9890137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2929101884365082},{"word":"take","start":49.96294,"end":50.202938,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.42263925075531006},{"word":"care","start":50.202938,"end":50.44294,"confidence":0.99902344,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3394432067871094},{"word":"thanks","start":50.44294,"end":50.94294,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3073523938655853}],"paragraphs":{"transcript":"\nThank you for calling Microchannel, a leading provider of business technology solutions. We will be with you shortly. In the meantime, to learn more about us, visit our website at Welcome to Fuzifilm Microchannel. How can I help you? Hello?\n\nYep. Okay. He's calling the meeting at the moment. Yeah. Can I help you out in the meantime, please?\n\nOh, he wasn't. Oh, okay. Up to you. Thank you. Okay.\n\nTake care. Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Microchannel, a leading provider of business technology solutions.","start":1.1999999,"end":7.3799996,"sentiment":"positive","sentiment_score":0.6073670759797096},{"text":"We will be with you shortly.","start":7.9199996,"end":9.3,"sentiment":"positive","sentiment_score":0.4521507869164149},{"text":"In the meantime, to learn more about us, visit our website at Welcome to Fuzifilm Microchannel.","start":9.84,"end":17.225,"sentiment":"neutral","sentiment_score":0.1980418050661683},{"text":"How can I help you?","start":17.445,"end":18.425,"sentiment":"neutral","sentiment_score":0.2564931929111481},{"text":"Hello?","start":20.645,"end":21.145,"sentiment":"neutral","sentiment_score":0.01169825065881014}],"sentiment":"positive","sentiment_score":0.3616035682382062,"num_words":40,"start":1.1999999,"end":21.145},{"sentences":[{"text":"Yep.","start":24.965,"end":25.285,"sentiment":"neutral","sentiment_score":0.02760121040046215},{"text":"Okay.","start":25.285,"end":25.785,"sentiment":"neutral","sentiment_score":0.033334508538246155},{"text":"He's calling the meeting at the moment.","start":27.285,"end":28.985,"sentiment":"neutral","sentiment_score":0.00625091977417469},{"text":"Yeah.","start":30.65,"end":30.89,"sentiment":"neutral","sentiment_score":0.0662757009267807},{"text":"Can I help you out in the meantime, please?","start":30.89,"end":33.31,"sentiment":"neutral","sentiment_score":0.05335682506362597}],"sentiment":"neutral","sentiment_score":0.03427259388722872,"num_words":19,"start":24.965,"end":33.31},{"sentences":[{"text":"Oh, he wasn't.","start":39.45,"end":40.510002,"sentiment":"neutral","sentiment_score":-0.11386956026156743},{"text":"Oh, okay.","start":40.92294,"end":45.96294,"sentiment":"neutral","sentiment_score":0.13060990907251835},{"text":"Up to you.","start":45.96294,"end":46.78294,"sentiment":"positive","sentiment_score":0.3645229736963908},{"text":"Thank you.","start":46.84294,"end":47.58294,"sentiment":"positive","sentiment_score":0.49314337968826294},{"text":"Okay.","start":49.48294,"end":49.96294,"sentiment":"neutral","sentiment_score":0.2929101884365082}],"sentiment":"neutral","sentiment_score":0.20839790966023097,"num_words":11,"start":39.45,"end":49.96294},{"sentences":[{"text":"Take care.","start":49.96294,"end":50.44294,"sentiment":"positive","sentiment_score":0.3810412287712097},{"text":"Thanks.","start":50.44294,"end":50.94294,"sentiment":"neutral","sentiment_score":0.3073523938655853}],"sentiment":"positive","sentiment_score":0.35647828380266827,"num_words":3,"start":49.96294,"end":50.94294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Microchannel, a leading provider of business technology solutions. We will be with you shortly. In the meantime, to learn more about us, visit our website at Welcome to Fuzifilm Microchannel. How can I help you?\n\nChannel 0: Oh, yes. Hi.\n\nChannel 1: Hello?\n\nChannel 0: I was trying to get ahold of Shane.\n\nChannel 1: Yep. Okay. He's calling the meeting at the moment. Yeah. Can I help you out in the meantime, please?\n\nChannel 0: Oh, it's alright. That's probably why she wasn't able to answer. Well,\n\nChannel 1: Oh,\n\nChannel 0: it's\n\nChannel 1: he\n\nChannel 0: alright.\n\nChannel 1: wasn't.\n\nChannel 0: I'm just going to\n\nChannel 1: Oh,\n\nChannel 0: try and reach her out later. Thank\n\nChannel 1: okay. Up to you. Thank\n\nChannel 0: you.\n\nChannel 1: you. Okay. Take care. Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Microchannel, a leading provider of business technology solutions.","start":1.1999999,"end":7.3799996,"sentiment":"positive","sentiment_score":0.6073670759797096},{"text":"We will be with you shortly.","start":7.9199996,"end":9.3,"sentiment":"positive","sentiment_score":0.4521507869164149},{"text":"In the meantime, to learn more about us, visit our website at Welcome to Fuzifilm Microchannel.","start":9.84,"end":17.225,"sentiment":"neutral","sentiment_score":0.1980418050661683},{"text":"How can I help you?","start":17.445,"end":18.425,"sentiment":"neutral","sentiment_score":0.2564931929111481}],"sentiment":"positive","sentiment_score":0.37057549945819074,"channel":1,"num_words":39,"start":1.1999999,"end":18.425},{"sentences":[{"text":"Oh, yes.","start":19.665,"end":20.305,"sentiment":"neutral","sentiment_score":0.04313047602772713},{"text":"Hi.","start":20.305,"end":20.805,"sentiment":"neutral","sentiment_score":0.02445606328547001}],"sentiment":"neutral","sentiment_score":0.03690567178030809,"channel":0,"num_words":3,"start":19.665,"end":20.805},{"sentences":[{"text":"Hello?","start":20.645,"end":21.145,"sentiment":"neutral","sentiment_score":0.01169825065881014}],"sentiment":"neutral","sentiment_score":0.01169825065881014,"channel":1,"num_words":1,"start":20.645,"end":21.145},{"sentences":[{"text":"I was trying to get ahold of Shane.","start":21.025,"end":23.205,"sentiment":"neutral","sentiment_score":-0.008609649259597063}],"sentiment":"neutral","sentiment_score":-0.008609649259597063,"channel":0,"num_words":8,"start":21.025,"end":23.205},{"sentences":[{"text":"Yep.","start":24.965,"end":25.285,"sentiment":"neutral","sentiment_score":0.02760121040046215},{"text":"Okay.","start":25.285,"end":25.785,"sentiment":"neutral","sentiment_score":0.033334508538246155},{"text":"He's calling the meeting at the moment.","start":27.285,"end":28.985,"sentiment":"neutral","sentiment_score":0.00625091977417469},{"text":"Yeah.","start":30.65,"end":30.89,"sentiment":"neutral","sentiment_score":0.0662757009267807},{"text":"Can I help you out in the meantime, please?","start":30.89,"end":33.31,"sentiment":"neutral","sentiment_score":0.05335682506362597}],"sentiment":"neutral","sentiment_score":0.03427259388722872,"channel":1,"num_words":19,"start":24.965,"end":33.31},{"sentences":[{"text":"Oh, it's alright.","start":34.23,"end":35.53,"sentiment":"neutral","sentiment_score":-0.16104241212209067},{"text":"That's probably why she wasn't able to answer.","start":35.59,"end":38.17,"sentiment":"neutral","sentiment_score":-0.30049576610326767},{"text":"Well,","start":39.27,"end":39.510002,"sentiment":"neutral","sentiment_score":-0.07942584902048111}],"sentiment":"neutral","sentiment_score":-0.2472099345177412,"channel":0,"num_words":12,"start":34.23,"end":39.510002},{"sentences":[{"text":"Oh,","start":39.45,"end":39.690002,"sentiment":"neutral","sentiment_score":-0.11625420302152634}],"sentiment":"neutral","sentiment_score":-0.11625420302152634,"channel":1,"num_words":1,"start":39.45,"end":39.690002},{"sentences":[{"text":"it's","start":39.510002,"end":39.75,"sentiment":"neutral","sentiment_score":-0.11931969970464706}],"sentiment":"neutral","sentiment_score":-0.11931969970464706,"channel":0,"num_words":1,"start":39.510002,"end":39.75},{"sentences":[{"text":"he","start":39.690002,"end":40.010002,"sentiment":"neutral","sentiment_score":-0.11505924165248872}],"sentiment":"neutral","sentiment_score":-0.11505924165248872,"channel":1,"num_words":1,"start":39.690002,"end":40.010002},{"sentences":[{"text":"alright.","start":39.75,"end":40.25,"sentiment":"neutral","sentiment_score":-0.07280347496271133}],"sentiment":"neutral","sentiment_score":-0.07280347496271133,"channel":0,"num_words":1,"start":39.75,"end":40.25},{"sentences":[{"text":"wasn't.","start":40.010002,"end":40.510002,"sentiment":"neutral","sentiment_score":-0.11029523611068726}],"sentiment":"neutral","sentiment_score":-0.11029523611068726,"channel":1,"num_words":1,"start":40.010002,"end":40.510002},{"sentences":[{"text":"I'm just going to","start":40.31,"end":41.190002,"sentiment":"neutral","sentiment_score":-0.043051919899880886}],"sentiment":"neutral","sentiment_score":-0.043051919899880886,"channel":0,"num_words":4,"start":40.31,"end":41.190002},{"sentences":[{"text":"Oh,","start":40.92294,"end":41.42294,"sentiment":"neutral","sentiment_score":-0.03865573927760124}],"sentiment":"neutral","sentiment_score":-0.03865573927760124,"channel":1,"num_words":1,"start":40.92294,"end":41.42294},{"sentences":[{"text":"try and reach her out later.","start":41.190002,"end":42.89,"sentiment":"neutral","sentiment_score":-0.03114000925173362},{"text":"Thank","start":42.902874,"end":43.402874,"sentiment":"positive","sentiment_score":0.36149320006370544}],"sentiment":"neutral","sentiment_score":0.024950449221900532,"channel":0,"num_words":7,"start":41.190002,"end":43.402874},{"sentences":[{"text":"okay.","start":45.48294,"end":45.96294,"sentiment":"neutral","sentiment_score":0.29987555742263794},{"text":"Up to you.","start":45.96294,"end":46.78294,"sentiment":"positive","sentiment_score":0.3645229736963908},{"text":"Thank","start":46.84294,"end":47.08294,"sentiment":"positive","sentiment_score":0.6398538947105408}],"sentiment":"positive","sentiment_score":0.4066596746444702,"channel":1,"num_words":5,"start":45.48294,"end":47.08294},{"sentences":[{"text":"you.","start":46.975407,"end":47.475407,"sentiment":"positive","sentiment_score":0.5343517065048218}],"sentiment":"positive","sentiment_score":0.5343517065048218,"channel":0,"num_words":1,"start":46.975407,"end":47.475407},{"sentences":[{"text":"you.","start":47.08294,"end":47.58294,"sentiment":"positive","sentiment_score":0.3464328646659851},{"text":"Okay.","start":49.48294,"end":49.96294,"sentiment":"neutral","sentiment_score":0.2929101884365082},{"text":"Take care.","start":49.96294,"end":50.44294,"sentiment":"positive","sentiment_score":0.3810412287712097},{"text":"Thanks.","start":50.44294,"end":50.94294,"sentiment":"neutral","sentiment_score":0.3073523938655853}],"sentiment":"positive","sentiment_score":0.3417555809020996,"channel":1,"num_words":5,"start":47.08294,"end":50.94294}]},"summary":{"result":"success","short":"A customer calls Microchannel and is put on hold before being connected with an agent. The customer is trying to reach Shane for a meeting but is informed that Shane is not available. The customer decides to try again later and thanks the agent before ending the call."},"intents":{"segments":[{"text":"I was trying to get ahold of Shane.","start_word":43,"end_word":50,"intents":[{"intent":"Reach shane","confidence_score":0.21730016}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Microchannel, a leading provider of business technology solutions. We will be with you shortly.","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.5618115067481995},{"text":"In the meantime, to learn more about us, visit our website at Welcome to Fuzifilm Microchannel. How can I help you? Oh, yes. Hi. Hello? I was trying to get ahold of Shane. Yep. Okay. He's calling the meeting at the moment. Yeah. Can I help you out in the meantime, please? Oh, it's alright. That's probably why she wasn't able to answer. Well, Oh, it's he alright. wasn't. I'm just going to Oh, try and reach her out later. Thank okay.","start_word":18,"end_word":99,"sentiment":"neutral","sentiment_score":0.004219835624098778},{"text":"Up to you. Thank you. you.","start_word":100,"end_word":105,"sentiment":"positive","sentiment_score":0.431268572807312},{"text":"Okay.","start_word":106,"end_word":106,"sentiment":"neutral","sentiment_score":0.2929101884365082},{"text":"Take care. Thanks.","start_word":107,"end_word":109,"sentiment":"positive","sentiment_score":0.40470942854881287}],"average":{"sentiment":"neutral","sentiment_score":0.11678050972564875}}}}