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May I know since when it happened? The low the slow speed? Okay. And have you tried to run a speed test already? Yeah. But before we did the speed test, so we did the reboot on the network side on your end. So is it okay if we do a full power cycle first in the router? Yes. Please unplug the router. Keep it unplugged for twenty minutes. And after that, plug it back in. Mhmm. Can you hear me? So to do the full power cycle, please unplug please unplug the router. Keep it unplugged for twenty minutes for it to reboot. This often clears out any lingering connectivity issues. And after that, plug it back in and check your Internet connection. Yeah. So mhmm. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Yeah. But since I already emailed you also regarding this, if the power cycle did not work after your twenty minute wait, you can just send me the screenshot of the speed test. I'll send you via email the link where you you should run a speed test and send the result. Mhmm. Just reply to that email? Yeah. Okay. Sure. Yeah. That's it. 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Hello? Can you hear me? Yeah. This is Maureen from Airtel tech support.\n\nAm I speaking with Nav? Yeah. This is regarding the speed issue that you're facing regarding your Internet. Yeah. May I know since when it happened?\n\nThe low the slow speed? Okay. And have you tried to run a speed test already? Yeah. But before we did the speed test, so we did the reboot on the network side on your end.\n\nSo is it okay if we do a full power cycle first in the router? Yes. Please unplug the router. Keep it unplugged for twenty minutes. And after that, plug it back in.\n\nMhmm. Can you hear me? So to do the full power cycle, please unplug please unplug the router. Keep it unplugged for twenty minutes for it to reboot. This often clears out any lingering connectivity issues.\n\nAnd after that, plug it back in and check your Internet connection. Yeah. So mhmm. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nYeah. But since I already emailed you also regarding this, if the power cycle did not work after your twenty minute wait, you can just send me the screenshot of the speed test. I'll send you via email the link where you you should run a speed test and send the result. Mhmm. Just reply to that email?\n\nYeah. Okay. Sure. Yeah. That's it.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":-0.0016368967480957508},{"text":"Hello?","start":9.599999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.0011151032522320747},{"text":"Can you hear me?","start":10.0,"end":10.98,"sentiment":"neutral","sentiment_score":-0.035559297539293766},{"text":"Yeah.","start":11.44,"end":11.84,"sentiment":"neutral","sentiment_score":0.0162922665476799},{"text":"This is Maureen from Airtel tech support.","start":12.0,"end":14.74,"sentiment":"neutral","sentiment_score":0.06996610627642699}],"sentiment":"neutral","sentiment_score":0.025790415737511858,"num_words":14,"start":8.0,"end":14.74},{"sentences":[{"text":"Am I speaking with Nav?","start":15.525,"end":16.985,"sentiment":"neutral","sentiment_score":0.03394304998219013},{"text":"Yeah.","start":19.925,"end":20.425,"sentiment":"neutral","sentiment_score":0.0019219694659113884},{"text":"This is regarding the 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Hello? Yeah. Who is this? Yes. Yes. You are. Yeah. Uh-huh. I just I just activated it today, so I guess this is my first day with the Internet. I did. And the speed test result is you want me to do a speed test, click a screenshot, and send you? Uh-huh. Yeah. How do we do that? Sorry? Can you repeat it? Uh-huh. Uh-huh. Uh-huh. Alright. I didn't do that. Anything? Mhmm. No problem. Sure. Yep. Mhmm. Okay. Sure. No problem. I'll do that. And and if it still doesn't work, we'll we'll send you a screenshot and then no problem. Yep. 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Hello? Yeah. Who is this? Yes.\n\nYes. You are. Yeah. Uh-huh. I just I just activated it today, so I guess this is my first day with the Internet.\n\nI did. And the speed test result is you want me to do a speed test, click a screenshot, and send you? Uh-huh. Yeah. How do we do that?\n\nSorry? Can you repeat it? Uh-huh. Uh-huh. Uh-huh.\n\nAlright. I didn't do that. Anything? Mhmm. No problem.\n\nSure. Yep. Mhmm. Okay. Sure.\n\nNo problem. I'll do that. And and if it still doesn't work, we'll we'll send you a screenshot and then no problem. Yep. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":-0.003560522571206093},{"text":"Hello?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.0018270057626068592},{"text":"Yeah.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.00028668902814388275},{"text":"Who is this?","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":-0.03346685320138931},{"text":"Yes.","start":11.679999,"end":12.015,"sentiment":"neutral","sentiment_score":0.04992334172129631}],"sentiment":"neutral","sentiment_score":-0.007939722455505813,"num_words":7,"start":1.8399999,"end":12.015},{"sentences":[{"text":"Yes.","start":17.935001,"end":18.175,"sentiment":"neutral","sentiment_score":0.05153089761734009},{"text":"You are.","start":18.175,"end":18.915,"sentiment":"neutral","sentiment_score":0.04749674163758755},{"text":"Yeah.","start":23.935001,"end":24.435001,"sentiment":"neutral","sentiment_score":-0.04058661311864853},{"text":"Uh-huh.","start":27.99,"end":28.49,"sentiment":"neutral","sentiment_score":-0.026703348383307457},{"text":"I just I just activated it today, so I guess this is my first day with the Internet.","start":33.59,"end":40.295,"sentiment":"neutral","sentiment_score":0.1033977944817808}],"sentiment":"neutral","sentiment_score":0.08436498782880929,"num_words":23,"start":17.935001,"end":40.295},{"sentences":[{"text":"I did.","start":46.274998,"end":46.934998,"sentiment":"neutral","sentiment_score":0.1242252066731453},{"text":"And the speed test result is you want me to do a speed test, click a screenshot, and send you?","start":47.074997,"end":56.309998,"sentiment":"neutral","sentiment_score":0.09387314803898335},{"text":"Uh-huh.","start":61.57,"end":62.07,"sentiment":"neutral","sentiment_score":-0.05550453066825867},{"text":"Yeah.","start":71.445,"end":71.685,"sentiment":"neutral","sentiment_score":0.023207778111100197},{"text":"How do we do that?","start":71.685,"end":72.905,"sentiment":"neutral","sentiment_score":0.013741115480661393}],"sentiment":"neutral","sentiment_score":0.074562834447314,"num_words":29,"start":46.274998,"end":72.905},{"sentences":[{"text":"Sorry?","start":78.725,"end":79.225,"sentiment":"neutral","sentiment_score":-0.04349745810031891},{"text":"Can you repeat it?","start":82.005,"end":82.92,"sentiment":"neutral","sentiment_score":-0.07531315367668867},{"text":"Uh-huh.","start":88.2,"end":88.7,"sentiment":"neutral","sentiment_score":-0.04418901726603508},{"text":"Uh-huh.","start":94.04,"end":94.54,"sentiment":"neutral","sentiment_score":0.0679057165980339},{"text":"Uh-huh.","start":97.0,"end":97.5,"sentiment":"neutral","sentiment_score":0.20528164505958557}],"sentiment":"neutral","sentiment_score":-0.01446896605193615,"num_words":8,"start":78.725,"end":97.5},{"sentences":[{"text":"Alright.","start":106.385,"end":106.885,"sentiment":"neutral","sentiment_score":0.06773814558982849},{"text":"I didn't do that.","start":107.185,"end":108.325,"sentiment":"neutral","sentiment_score":-0.015241220884490758},{"text":"Anything?","start":108.465004,"end":108.965004,"sentiment":"neutral","sentiment_score":-0.004939552396535873},{"text":"Mhmm.","start":121.04,"end":121.54,"sentiment":"neutral","sentiment_score":-0.04496161639690399},{"text":"No problem.","start":125.685,"end":126.425,"sentiment":"neutral","sentiment_score":0.12324650958180428}],"sentiment":"neutral","sentiment_score":0.02259612360244824,"num_words":9,"start":106.385,"end":126.425},{"sentences":[{"text":"Sure.","start":128.245,"end":128.745,"sentiment":"neutral","sentiment_score":0.14647144079208374},{"text":"Yep.","start":132.805,"end":133.305,"sentiment":"neutral","sentiment_score":0.10826970636844636},{"text":"Mhmm.","start":136.165,"end":136.665,"sentiment":"neutral","sentiment_score":-0.0714569240808487},{"text":"Okay.","start":141.83,"end":142.33,"sentiment":"neutral","sentiment_score":0.07802735269069672},{"text":"Sure.","start":150.63,"end":151.11,"sentiment":"neutral","sentiment_score":0.14446929097175598}],"sentiment":"neutral","sentiment_score":0.08115617334842681,"num_words":5,"start":128.245,"end":151.11},{"sentences":[{"text":"No problem.","start":151.11,"end":151.75,"sentiment":"neutral","sentiment_score":0.2134479507803917},{"text":"I'll do that.","start":151.75,"end":152.31,"sentiment":"neutral","sentiment_score":0.13726835946242014},{"text":"And and if it still doesn't work, we'll we'll send you a screenshot and then no problem.","start":152.31,"end":158.28294,"sentiment":"neutral","sentiment_score":0.07638375461101532},{"text":"Yep.","start":159.38293,"end":159.70294,"sentiment":"neutral","sentiment_score":0.19271408021450043},{"text":"Alright.","start":159.70294,"end":160.20294,"sentiment":"neutral","sentiment_score":0.24645385146141052}],"sentiment":"neutral","sentiment_score":0.1073496975004673,"num_words":24,"start":151.11,"end":160.20294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hello? Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: Who\n\nChannel 0: you\n\nChannel 1: is\n\nChannel 0: hear\n\nChannel 1: this?\n\nChannel 0: me? Yeah.\n\nChannel 1: Yes.\n\nChannel 0: This is Maureen from Airtel tech support. Am I speaking with Nav?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. This is regarding the speed issue\n\nChannel 1: Yeah.\n\nChannel 0: that you're facing regarding your Internet.\n\nChannel 1: Uh-huh.\n\nChannel 0: Yeah. May I know since when it happened? The low the slow\n\nChannel 1: I\n\nChannel 0: speed?\n\nChannel 1: just I just activated it today, so I guess this is my first day with the Internet.\n\nChannel 0: Okay. And have you tried to run a speed test already?\n\nChannel 1: I did. And the speed test result is you want me to do a speed test, click a screenshot, and send you?\n\nChannel 0: Yeah. But before we did the speed test, so\n\nChannel 1: Uh-huh.\n\nChannel 0: we did the reboot on the network side on your end. So is it okay if we do a full power cycle first in the router?\n\nChannel 1: Yeah. How do we do that?\n\nChannel 0: Yes. Please unplug the router. Keep it unplugged for twenty minutes. And after\n\nChannel 1: Sorry?\n\nChannel 0: that, plug it back in. Mhmm. Can you hear me?\n\nChannel 1: Can you repeat it?\n\nChannel 0: So to do the full power cycle, please\n\nChannel 1: Uh-huh.\n\nChannel 0: unplug please unplug the router. Keep it unplugged for twenty minutes for\n\nChannel 1: Uh-huh.\n\nChannel 0: it to reboot. This\n\nChannel 1: Uh-huh.\n\nChannel 0: often clears out any lingering connectivity issues. And after that, plug it back in and check your Internet connection.\n\nChannel 1: Alright. I didn't\n\nChannel 0: Yeah.\n\nChannel 1: do that.\n\nChannel 0: So\n\nChannel 1: Anything?\n\nChannel 0: mhmm. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can\n\nChannel 1: Mhmm.\n\nChannel 0: continue with the next step or escalate the issue if needed.\n\nChannel 1: No problem.\n\nChannel 0: Yeah. But\n\nChannel 1: Sure.\n\nChannel 0: since I already emailed you also regarding this,\n\nChannel 1: Yep.\n\nChannel 0: if the power cycle did not work after your\n\nChannel 1: Mhmm.\n\nChannel 0: twenty minute wait, you can just send me the screenshot of the speed test. I'll\n\nChannel 1: Okay.\n\nChannel 0: send you via email the link where you you should run a speed test and send the result. Mhmm.\n\nChannel 1: Sure. No problem. I'll\n\nChannel 0: Just\n\nChannel 1: do\n\nChannel 0: reply\n\nChannel 1: that. And\n\nChannel 0: to\n\nChannel 1: and\n\nChannel 0: that email?\n\nChannel 1: if it still doesn't work, we'll we'll send you a screenshot and then no problem.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Sure.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. That's it. 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The representative asks Nav to power cycle the router and send a screenshot of the speed test results via email. If the test doesn't work, the representative will escalate the issue and send a screenshot via email."},"intents":{"segments":[{"text":"we did the reboot on the network side on your end.","start_word":118,"end_word":128,"intents":[{"intent":"Restart internet","confidence_score":0.05125602}]},{"text":"often clears out any lingering connectivity issues. And after that, plug it back in and check your Internet connection. Alright.","start_word":205,"end_word":224,"intents":[{"intent":"Get help with connectivity issues","confidence_score":0.00004131888}]},{"text":"So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can Mhmm. continue with the next step or escalate the issue if needed. No problem.","start_word":233,"end_word":276,"intents":[{"intent":"Troubleshoot and escalate the issue","confidence_score":0.0063313213}]},{"text":"twenty minute wait, you can just send me the screenshot of the speed test. I'll Okay.","start_word":299,"end_word":314,"intents":[{"intent":"Send a screenshot of the speed test","confidence_score":0.0060092937}]},{"text":"send you via email the link where you you should run a speed test and send the result. Mhmm.","start_word":315,"end_word":333,"intents":[{"intent":"Send the screenshot to email","confidence_score":0.001995898}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello? Yeah. Can Who you hear is me? this? Yeah. Yes. This is Maureen from Airtel tech support. Am I speaking with Nav? Yes. You are. Yeah. This is regarding the speed issue Yeah. that you're facing regarding your Internet. Uh-huh. Yeah. May I know since when it happened? The low the slow I speed? just I just activated it today, so I guess this is my first day with the Internet. Okay. And have you tried to run a speed test already? I did. And the speed test result is you want me to do a speed test, click a screenshot, and send you? Yeah. But before we did the speed test, so Uh-huh. we did the reboot on the network side on your end. So is it okay if we do a full power cycle first in the router? Yeah. How do we do that? Yes. Please unplug the router. Keep it unplugged for twenty minutes. And after Sorry? that, plug it back in. Mhmm. Can you hear me? Can you repeat it? So to do the full power cycle, please Uh-huh. unplug please unplug the router. Keep it unplugged for twenty minutes for Uh-huh. it to reboot. This Uh-huh. often clears out any lingering connectivity issues. And after that, plug it back in and check your Internet connection. Alright. I didn't Yeah. do that. So Anything? mhmm. So I'll know the step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can Mhmm. continue with the next step or escalate the issue if needed. No problem. Yeah. But Sure. since I already emailed you also regarding this, Yep. if the power cycle did not work after your Mhmm. twenty minute wait, you can just send me the screenshot of the speed test. I'll Okay. send you via email the link where you you should run a speed test and send the result. Mhmm. Sure. No problem. I'll Just do reply that. And to and that email? if it still doesn't work, we'll we'll send you a screenshot and then no problem. Yeah. Okay. Yep. Sure. Alright. Yeah. That's it.","start_word":0,"end_word":369,"sentiment":"neutral","sentiment_score":0.02144898333259531},{"text":"Thank you.","start_word":370,"end_word":371,"sentiment":"positive","sentiment_score":0.5737333297729492}],"average":{"sentiment":"neutral","sentiment_score":0.025308819560261517}}}}