{"metadata":{"transaction_key":"deprecated","request_id":"019f8ce9-d338-7572-91d5-9cd8f92ed63e","sha256":"43e4a412f134af709fea6e1788b9b842f1810565e84ebf01a92e74c87aa285ff","created":"2026-07-23T02:59:23.137Z","duration":38.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":130,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":145,"output_tokens":145},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":145,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Jay. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, I'm sorry. Yeah. Well, actually, we have spoken before. Vigilance AI, we have actually sent you an email. The first time you were busy, so I sent you one. And I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.","confidence":0.9980469,"words":[{"word":"oh","start":2.96,"end":3.28,"confidence":0.9748535,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.005868716165423393},{"word":"hi","start":3.28,"end":3.52,"confidence":0.98876953,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.026301275938749313},{"word":"jay","start":3.52,"end":3.84,"confidence":0.99658203,"punctuated_word":"Jay.","sentiment":"neutral","sentiment_score":0.014325713738799095},{"word":"it's","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02385261468589306},{"word":"andrew","start":4.24,"end":4.72,"confidence":0.71972656,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.025593619793653488},{"word":"from","start":4.72,"end":5.04,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.026102643460035324},{"word":"vigilance","start":5.04,"end":5.54,"confidence":0.89501953,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.022152971476316452},{"word":"ai","start":5.68,"end":6.16,"confidence":0.9375,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.023527637124061584},{"word":"have","start":6.16,"end":6.3999996,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.11330478638410568},{"word":"i","start":6.3999996,"end":6.64,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22394698858261108},{"word":"caught","start":6.64,"end":6.8799996,"confidence":0.99609375,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.2670820355415344},{"word":"you","start":6.8799996,"end":7.04,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2760438919067383},{"word":"in","start":7.04,"end":7.2,"confidence":0.875,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.33822378516197205},{"word":"a","start":7.2,"end":7.2799997,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2862713634967804},{"word":"bad","start":7.2799997,"end":7.52,"confidence":0.99902344,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.39717400074005127},{"word":"time","start":7.52,"end":8.02,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.37604668736457825},{"word":"oh","start":13.295,"end":13.695001,"confidence":0.9873047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.16304662823677063},{"word":"i'm","start":13.695001,"end":13.935,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16865059733390808},{"word":"sorry","start":13.935,"end":14.255,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.12584812939167023},{"word":"yeah","start":14.255,"end":14.755,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05088777467608452},{"word":"well","start":14.975,"end":15.135,"confidence":0.8466797,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03700930625200272},{"word":"actually","start":15.135,"end":15.455,"confidence":0.9797363,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.039326492697000504},{"word":"we","start":15.455,"end":15.615,"confidence":0.6977539,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03264671564102173},{"word":"have","start":15.615,"end":15.8550005,"confidence":0.6899414,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0213059950619936},{"word":"spoken","start":15.8550005,"end":16.255001,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.023750273510813713},{"word":"before","start":16.255001,"end":16.735,"confidence":0.9226074,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.026707325130701065},{"word":"vigilance","start":16.735,"end":17.235,"confidence":0.96655273,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.027996277436614037},{"word":"ai","start":17.375,"end":17.875,"confidence":0.78637695,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.01786751300096512},{"word":"we","start":18.895,"end":19.055,"confidence":0.79248047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.005687035620212555},{"word":"have","start":19.055,"end":19.295,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.008795708417892456},{"word":"actually","start":19.295,"end":19.695,"confidence":0.9902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.031460948288440704},{"word":"sent","start":19.695,"end":19.935,"confidence":0.6503906,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.04146888107061386},{"word":"you","start":19.935,"end":20.095001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022373028099536896},{"word":"an","start":20.095001,"end":20.335,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.017102807760238647},{"word":"email","start":20.335,"end":20.815,"confidence":0.8154297,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.03145844116806984},{"word":"the","start":20.815,"end":20.975,"confidence":0.7890625,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1371112763881683},{"word":"first","start":20.975,"end":21.295,"confidence":0.78466797,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.19066482782363892},{"word":"time","start":21.295,"end":21.455,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.22854310274124143},{"word":"you","start":21.455,"end":21.695,"confidence":0.7470703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3597073554992676},{"word":"were","start":21.695,"end":21.935001,"confidence":0.9980469,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.3045242130756378},{"word":"busy","start":21.935001,"end":22.335,"confidence":0.9309082,"punctuated_word":"busy,","sentiment":"neutral","sentiment_score":-0.20715738832950592},{"word":"so","start":22.335,"end":22.835,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1428271383047104},{"word":"i","start":22.895,"end":23.055,"confidence":0.89990234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05339410901069641},{"word":"sent","start":23.055,"end":23.215,"confidence":0.8964844,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.052494317293167114},{"word":"you","start":23.215,"end":23.375,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07746617496013641},{"word":"one","start":23.375,"end":23.615,"confidence":0.92041016,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.09676919877529144},{"word":"and","start":23.615,"end":23.775,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013786934316158296},{"word":"i","start":23.775,"end":23.935001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026443228125572205},{"word":"just","start":23.935001,"end":24.095001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.017713166773319244},{"word":"wanted","start":24.095001,"end":24.415,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.007621265947818756},{"word":"to","start":24.415,"end":24.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012048788368701937},{"word":"follow-up","start":24.575,"end":24.975,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.01705310493707657},{"word":"to","start":24.975,"end":25.135,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.017505280673503876},{"word":"see","start":25.135,"end":25.56,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06025846302509308},{"word":"if","start":25.8,"end":26.039999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.003785703331232071},{"word":"now","start":26.039999,"end":26.279999,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.05929452180862427},{"word":"might","start":26.279999,"end":26.439999,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.01569889485836029},{"word":"be","start":26.439999,"end":26.519999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02507677674293518},{"word":"a","start":26.519999,"end":26.68,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08427257835865021},{"word":"better","start":26.68,"end":26.92,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.13862064480781555},{"word":"time","start":26.92,"end":27.16,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0027431845664978027},{"word":"to","start":27.16,"end":27.32,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.050116799771785736},{"word":"schedule","start":27.32,"end":27.72,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":-0.015709131956100464},{"word":"a","start":27.72,"end":27.88,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018087081611156464},{"word":"quick","start":27.88,"end":28.119999,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.04872385412454605},{"word":"twenty","start":28.119999,"end":28.439999,"confidence":0.984375,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.10560829937458038},{"word":"minute","start":28.439999,"end":28.759998,"confidence":0.99902344,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.07055022567510605},{"word":"demo","start":28.759998,"end":29.0,"confidence":0.9980469,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.11327194422483444},{"word":"with","start":29.0,"end":29.24,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11780635267496108},{"word":"our","start":29.24,"end":29.4,"confidence":0.9604492,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09615395218133926},{"word":"cto","start":29.4,"end":29.9,"confidence":0.87858075,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.026029404252767563}],"paragraphs":{"transcript":"\nOh, hi, Jay. It's Andrew from Vigilance AI. Have I caught you in a bad time? Oh, I'm sorry. Yeah.\n\nWell, actually, we have spoken before. Vigilance AI, we have actually sent you an email. The first time you were busy, so I sent you one. And I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.","paragraphs":[{"sentences":[{"text":"Oh, hi, Jay.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.015498568614323934},{"text":"It's Andrew from Vigilance AI.","start":3.84,"end":6.16,"sentiment":"neutral","sentiment_score":0.02424589730799198},{"text":"Have I caught you in a bad time?","start":6.16,"end":8.02,"sentiment":"neutral","sentiment_score":-0.28476169239729643},{"text":"Oh, I'm sorry.","start":13.295,"end":14.255,"sentiment":"neutral","sentiment_score":-0.152515118320783},{"text":"Yeah.","start":14.255,"end":14.755,"sentiment":"neutral","sentiment_score":-0.05088777467608452}],"sentiment":"neutral","sentiment_score":-0.13094007382169365,"num_words":20,"start":2.96,"end":14.755},{"sentences":[{"text":"Well, actually, we have spoken before.","start":14.975,"end":16.735,"sentiment":"neutral","sentiment_score":-0.030124351382255554},{"text":"Vigilance AI, we have actually sent you an email.","start":16.735,"end":20.815,"sentiment":"neutral","sentiment_score":-0.012498117776380645},{"text":"The first time you were busy, so I sent you one.","start":20.815,"end":23.615,"sentiment":"neutral","sentiment_score":-0.16824173656376926},{"text":"And I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start":23.615,"end":29.9,"sentiment":"neutral","sentiment_score":0.009985953867435456}],"sentiment":"neutral","sentiment_score":-0.03714194948620656,"num_words":51,"start":14.975,"end":29.9}]}}]},{"alternatives":[{"transcript":"Hello. Joe speaking. Yeah. Now is not a great time. Sorry. Who'd you say you were calling from? Where'd you say you were calling from? No. Nothing by that.","confidence":0.9482422,"words":[{"word":"hello","start":0.96,"end":1.36,"confidence":0.5986328,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.009588051587343216},{"word":"joe","start":1.36,"end":1.52,"confidence":0.22595215,"punctuated_word":"Joe","sentiment":"neutral","sentiment_score":0.007193531841039658},{"word":"speaking","start":1.52,"end":2.02,"confidence":0.94189453,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.006490237079560757},{"word":"yeah","start":8.48,"end":8.639999,"confidence":0.78149414,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.5282469987869263},{"word":"now","start":8.639999,"end":8.8,"confidence":0.9941406,"punctuated_word":"Now","sentiment":"negative","sentiment_score":-0.7494207620620728},{"word":"is","start":8.8,"end":8.88,"confidence":0.56103516,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7915353178977966},{"word":"not","start":8.88,"end":9.12,"confidence":0.9482422,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8162810206413269},{"word":"a","start":9.12,"end":9.2,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.7148257493972778},{"word":"great","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"great","sentiment":"negative","sentiment_score":-0.7537641525268555},{"word":"time","start":9.36,"end":9.599999,"confidence":0.9675293,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.7223397493362427},{"word":"sorry","start":9.599999,"end":9.84,"confidence":0.9819336,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4582830667495727},{"word":"who'd","start":9.84,"end":10.08,"confidence":0.7714844,"punctuated_word":"Who'd","sentiment":"neutral","sentiment_score":-0.18994122743606567},{"word":"you","start":10.08,"end":10.16,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15096940100193024},{"word":"say","start":10.16,"end":10.32,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.132568821310997},{"word":"you","start":10.32,"end":10.4,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1299440711736679},{"word":"were","start":10.4,"end":10.559999,"confidence":0.96240234,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1369047611951828},{"word":"calling","start":10.559999,"end":10.8,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.11242704093456268},{"word":"from","start":10.8,"end":11.12,"confidence":0.704834,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.16924408078193665},{"word":"where'd","start":11.12,"end":11.36,"confidence":0.9343262,"punctuated_word":"Where'd","sentiment":"neutral","sentiment_score":-0.1180012822151184},{"word":"you","start":11.36,"end":11.44,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08955380320549011},{"word":"say","start":11.44,"end":11.599999,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.09309863299131392},{"word":"you","start":11.599999,"end":11.679999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08961880207061768},{"word":"were","start":11.679999,"end":11.84,"confidence":0.6064453,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.09082070738077164},{"word":"calling","start":11.84,"end":12.08,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.07497455924749374},{"word":"from","start":12.08,"end":12.495,"confidence":0.91381836,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.12867482006549835},{"word":"no","start":30.929998,"end":31.41,"confidence":0.65722656,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.48975056409835815},{"word":"nothing","start":31.41,"end":31.65,"confidence":0.4506836,"punctuated_word":"Nothing","sentiment":"negative","sentiment_score":-0.5157002806663513},{"word":"by","start":31.65,"end":31.89,"confidence":0.29125977,"punctuated_word":"by","sentiment":"negative","sentiment_score":-0.48790475726127625},{"word":"that","start":31.89,"end":32.39,"confidence":0.708374,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.3114239573478699}],"paragraphs":{"transcript":"\nHello. Joe speaking. Yeah. Now is not a great time. Sorry.\n\nWho'd you say you were calling from? Where'd you say you were calling from? No. Nothing by that.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.009588051587343216},{"text":"Joe speaking.","start":1.36,"end":2.02,"sentiment":"neutral","sentiment_score":0.006841884460300207},{"text":"Yeah.","start":8.48,"end":8.639999,"sentiment":"negative","sentiment_score":-0.5282469987869263},{"text":"Now is not a great time.","start":8.639999,"end":9.599999,"sentiment":"negative","sentiment_score":-0.7580277919769287},{"text":"Sorry.","start":9.599999,"end":9.84,"sentiment":"negative","sentiment_score":-0.4582830667495727}],"sentiment":"negative","sentiment_score":-0.5010386360809207,"num_words":11,"start":0.96,"end":9.84},{"sentences":[{"text":"Who'd you say you were calling from?","start":9.84,"end":11.12,"sentiment":"neutral","sentiment_score":-0.14599991483347757},{"text":"Where'd you say you were calling from?","start":11.12,"end":12.495,"sentiment":"neutral","sentiment_score":-0.0978203724537577},{"text":"No.","start":30.929998,"end":31.41,"sentiment":"negative","sentiment_score":-0.48975056409835815},{"text":"Nothing by that.","start":31.41,"end":32.39,"sentiment":"negative","sentiment_score":-0.43834299842516583}],"sentiment":"neutral","sentiment_score":-0.19508453168802792,"num_words":18,"start":9.84,"end":32.39}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Joe speaking.\n\nChannel 0: Oh, hi, Jay. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Yeah. Now is not a great time. Sorry. Who'd you say you were calling from? Where'd you say you were calling from?\n\nChannel 0: Oh, I'm sorry. Yeah. Well, actually, we have spoken before. Vigilance AI, we have actually sent you an email. The first time you were busy, so I sent you one.\n\nAnd I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.\n\nChannel 1: No. Nothing by that.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.009588051587343216},{"text":"Joe speaking.","start":1.36,"end":2.02,"sentiment":"neutral","sentiment_score":0.006841884460300207}],"sentiment":"neutral","sentiment_score":0.007757273502647877,"channel":1,"num_words":3,"start":0.96,"end":2.02},{"sentences":[{"text":"Oh, hi, Jay.","start":2.96,"end":3.84,"sentiment":"neutral","sentiment_score":0.015498568614323934},{"text":"It's Andrew from Vigilance AI.","start":3.84,"end":6.16,"sentiment":"neutral","sentiment_score":0.02424589730799198},{"text":"Have I caught you in a bad time?","start":6.16,"end":8.02,"sentiment":"neutral","sentiment_score":-0.28476169239729643}],"sentiment":"neutral","sentiment_score":-0.13189802167471498,"channel":0,"num_words":16,"start":2.96,"end":8.02},{"sentences":[{"text":"Yeah.","start":8.48,"end":8.639999,"sentiment":"negative","sentiment_score":-0.5282469987869263},{"text":"Now is not a great time.","start":8.639999,"end":9.599999,"sentiment":"negative","sentiment_score":-0.7580277919769287},{"text":"Sorry.","start":9.599999,"end":9.84,"sentiment":"negative","sentiment_score":-0.4582830667495727},{"text":"Who'd you say you were calling from?","start":9.84,"end":11.12,"sentiment":"neutral","sentiment_score":-0.14599991483347757},{"text":"Where'd you say you were calling from?","start":11.12,"end":12.495,"sentiment":"neutral","sentiment_score":-0.0978203724537577}],"sentiment":"neutral","sentiment_score":-0.32915631038221443,"channel":1,"num_words":22,"start":8.48,"end":12.495},{"sentences":[{"text":"Oh, I'm sorry.","start":13.295,"end":14.255,"sentiment":"neutral","sentiment_score":-0.152515118320783},{"text":"Yeah.","start":14.255,"end":14.755,"sentiment":"neutral","sentiment_score":-0.05088777467608452},{"text":"Well, actually, we have spoken before.","start":14.975,"end":16.735,"sentiment":"neutral","sentiment_score":-0.030124351382255554},{"text":"Vigilance AI, we have actually sent you an email.","start":16.735,"end":20.815,"sentiment":"neutral","sentiment_score":-0.012498117776380645},{"text":"The first time you were busy, so I sent you one.","start":20.815,"end":23.615,"sentiment":"neutral","sentiment_score":-0.16824173656376926}],"sentiment":"neutral","sentiment_score":-0.08841071333736181,"channel":0,"num_words":30,"start":13.295,"end":23.615},{"sentences":[{"text":"And I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start":23.615,"end":29.9,"sentiment":"neutral","sentiment_score":0.009985953867435456}],"sentiment":"neutral","sentiment_score":0.009985953867435456,"channel":0,"num_words":25,"start":23.615,"end":29.9},{"sentences":[{"text":"No.","start":30.929998,"end":31.41,"sentiment":"negative","sentiment_score":-0.48975056409835815},{"text":"Nothing by that.","start":31.41,"end":32.39,"sentiment":"negative","sentiment_score":-0.43834299842516583}],"sentiment":"negative","sentiment_score":-0.4511948898434639,"channel":1,"num_words":4,"start":30.929998,"end":32.39}]},"summary":{"result":"success","short":"An agent fromGenerationance AI named Andrew calls a customer named Jay, but they have difficulty in communication at first. Andrew explains that they have previously sent an email to Jay and invites a quick demo with their CTO, but the customer declines and states that there is nothing they can do at the moment."},"intents":{"segments":[{"text":"And I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO. No. Nothing by that.","start_word":71,"end_word":99,"intents":[{"intent":"Schedule demo with cto","confidence_score":0.6508511}]}]},"sentiments":{"segments":[{"text":"Hello. Joe speaking. Oh, hi, Jay. It's Andrew from Vigilance AI. Have I caught you in a bad time?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.08294522017240524},{"text":"Yeah. Now is not a great time. Sorry.","start_word":19,"end_word":26,"sentiment":"negative","sentiment_score":-0.6631994247436523},{"text":"Who'd you say you were calling from? Where'd you say you were calling from? Oh, I'm sorry. Yeah. Well, actually, we have spoken before. Vigilance AI, we have actually sent you an email. The first time you were busy, so I sent you one. And I just wanted to follow-up to see if now might be a better time to schedule a quick twenty minute demo with our CTO.","start_word":27,"end_word":95,"sentiment":"neutral","sentiment_score":-0.06292818486690521},{"text":"No. Nothing by that.","start_word":96,"end_word":99,"sentiment":"negative","sentiment_score":-0.4842437505722046}],"average":{"sentiment":"neutral","sentiment_score":-0.13431904233735184}}}}