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Good morning. Is this Pamela? Alright. Good morning, Pamela.\n\nAnyways, this is Harlene from Gutter Cleaning Force. I'm just calling up yeah. I'm just calling about your recent inquiry for Gutter Cleaning. So I'm just following following up to see if you're still interested and if you had chance to sorry? Alright.\n\nOkay. So, ma'am, I sent through to your email your final quote. So can you check it? And you can just click active quote in the email so we can proceed with the booking. Anyways, ma'am Pamela, we have some availability coming up, like, tomorrow or the day after tomorrow.\n\nWhat day? Alright. Thank you so much, ma'am. So I will send on to your your final code into your email. Can you check it and accept the code?\n\nAnd please provide your complete address for it. Yes. Yes. Alright. So I can book you for tomorrow.\n\nIs that alright? Okay. Alright, ma'am. I will call I will call you back. Okay?\n\nOkay. Thank you so much, Pamela. Have a good day. 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Good morning.\n\nChannel 1: Yes. Hello?\n\nChannel 0: Is this Pamela?\n\nChannel 1: Yes. It is.\n\nChannel 0: Alright. Good morning, Pamela. Anyways, this is Harlene from Gutter Cleaning Force. I'm just calling up yeah. I'm just calling about your recent inquiry for Gutter Cleaning.\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: I'm just following following up to see if you're still interested and if you\n\nChannel 1: Yes.\n\nChannel 0: had chance to\n\nChannel 1: I am. Thank you.\n\nChannel 0: sorry?\n\nChannel 1: I said yes. I am. Thank you.\n\nChannel 0: Alright. Okay. So, ma'am, I sent through to your email your final quote. So can you check it? And you can just click active quote in the email so we can proceed with the booking.\n\nAnyways, ma'am Pamela, we have some availability coming up, like, tomorrow or the day after tomorrow. What\n\nChannel 1: Tomorrow\n\nChannel 0: day?\n\nChannel 1: would be tomorrow would be good. Thank you.\n\nChannel 0: Alright. 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I can book you for tomorrow.","start":87.31,"end":89.409996,"sentiment":"neutral","sentiment_score":0.18552539816924504},{"text":"Is that alright?","start":89.95,"end":90.85,"sentiment":"neutral","sentiment_score":0.14469258238871893}],"sentiment":"neutral","sentiment_score":0.17327555343508722,"channel":0,"num_words":10,"start":87.31,"end":90.85},{"sentences":[{"text":"Yes.","start":91.72,"end":92.055,"sentiment":"neutral","sentiment_score":0.11099860072135924}],"sentiment":"neutral","sentiment_score":0.11099860072135924,"channel":1,"num_words":1,"start":91.72,"end":92.055},{"sentences":[{"text":"Okay.","start":92.924995,"end":93.325,"sentiment":"neutral","sentiment_score":0.11605992913246156},{"text":"Alright, ma'am.","start":93.325,"end":94.045,"sentiment":"neutral","sentiment_score":0.16586751490831375},{"text":"I will call I will call you back.","start":94.045,"end":95.725,"sentiment":"neutral","sentiment_score":0.12174197938293219},{"text":"Okay?","start":95.725,"end":96.225,"sentiment":"neutral","sentiment_score":0.07378104329109192}],"sentiment":"neutral","sentiment_score":0.12462598644196987,"channel":0,"num_words":12,"start":92.924995,"end":96.225},{"sentences":[{"text":"Okay.","start":99.175,"end":99.675,"sentiment":"neutral","sentiment_score":0.10976086556911469}],"sentiment":"neutral","sentiment_score":0.10976086556911469,"channel":1,"num_words":1,"start":99.175,"end":99.675},{"sentences":[{"text":"Okay.","start":100.284996,"end":100.604996,"sentiment":"neutral","sentiment_score":0.21105392277240753},{"text":"Thank you so much, Pamela.","start":100.604996,"end":101.985,"sentiment":"positive","sentiment_score":0.5280914306640625}],"sentiment":"positive","sentiment_score":0.47525184601545334,"channel":0,"num_words":6,"start":100.284996,"end":101.985},{"sentences":[{"text":"Yeah.","start":103.20687,"end":103.52687,"sentiment":"neutral","sentiment_score":0.2817171812057495},{"text":"Bye.","start":103.52687,"end":104.006874,"sentiment":"neutral","sentiment_score":0.25748568773269653},{"text":"Bye.","start":104.006874,"end":104.506874,"sentiment":"neutral","sentiment_score":0.317918986082077}],"sentiment":"neutral","sentiment_score":0.285707285006841,"channel":1,"num_words":3,"start":103.20687,"end":104.506874},{"sentences":[{"text":"Have a good day.","start":104.365,"end":105.424995,"sentiment":"positive","sentiment_score":0.508105456829071},{"text":"Bye","start":105.74694,"end":106.24694,"sentiment":"neutral","sentiment_score":0.20110826194286344}],"sentiment":"positive","sentiment_score":0.4467060178518295,"channel":0,"num_words":5,"start":104.365,"end":106.24694},{"sentences":[{"text":"Bye.","start":107.046875,"end":107.546875,"sentiment":"neutral","sentiment_score":0.2051060050725937}],"sentiment":"neutral","sentiment_score":0.2051060050725937,"channel":1,"num_words":1,"start":107.046875,"end":107.546875},{"sentences":[{"text":"bye.","start":107.26944,"end":107.76944,"sentiment":"neutral","sentiment_score":0.11058222502470016}],"sentiment":"neutral","sentiment_score":0.11058222502470016,"channel":0,"num_words":1,"start":107.26944,"end":107.76944}]},"summary":{"result":"success","short":"A representative from Gutter Cleaning Force calls a customer named Pamela to follow up on her recent inquiry and offer her a free quote. The representative confirms Pamela's address and schedules a call for the next day to discuss the quote. The call ends with the representative promising to call back."},"intents":{"segments":[{"text":"So, ma'am, I sent through to your email your final quote. So can you check it? And you can just click active quote in the email so we can proceed with the booking.","start_word":74,"end_word":106,"intents":[{"intent":"Request quote","confidence_score":0.084837474}]},{"text":"So I can book you for tomorrow. Is that alright? Yes.","start_word":181,"end_word":191,"intents":[{"intent":"Book appointment","confidence_score":0.42741132}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. Yes. Hello? Is this Pamela? Yes. It is. Alright.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.12312327325344086},{"text":"Good morning, Pamela.","start_word":13,"end_word":15,"sentiment":"positive","sentiment_score":0.3465384244918823},{"text":"Anyways, this is Harlene from Gutter Cleaning Force. I'm just calling up yeah. I'm just calling about your recent inquiry for Gutter Cleaning. Yes. So Okay. I'm just following following up to see if you're still interested and if you Yes. had chance to I am. Thank you. sorry? I said yes. I am.","start_word":16,"end_word":69,"sentiment":"neutral","sentiment_score":0.07172734290361404},{"text":"Thank you.","start_word":70,"end_word":71,"sentiment":"positive","sentiment_score":0.33815497159957886},{"text":"Alright. Okay. So, ma'am, I sent through to your email your final quote. So can you check it? And you can just click active quote in the email so we can proceed with the booking. Anyways, ma'am Pamela, we have some availability coming up, like, tomorrow or the day after tomorrow. What Tomorrow day? would be tomorrow would be good.","start_word":72,"end_word":131,"sentiment":"neutral","sentiment_score":0.1441091001033783},{"text":"Thank you.","start_word":132,"end_word":133,"sentiment":"positive","sentiment_score":0.41855546832084656},{"text":"Alright.","start_word":134,"end_word":134,"sentiment":"neutral","sentiment_score":0.30595505237579346},{"text":"Thank you so much, ma'am.","start_word":135,"end_word":139,"sentiment":"positive","sentiment_score":0.5179966688156128},{"text":"So I will send on to your your final code into your email. Can you check it and accept the code? And please provide your complete address for it. Yes. And this is a free quote. Yes. Yes. Yes. Alright. Okay. So I can book you for tomorrow. Is that alright? Yes. Okay. Alright, ma'am. I will call I will call you back. Okay? Okay. Okay.","start_word":140,"end_word":205,"sentiment":"neutral","sentiment_score":0.16750001907348633},{"text":"Thank you so much, Pamela.","start_word":206,"end_word":210,"sentiment":"positive","sentiment_score":0.524034321308136},{"text":"Yeah. Bye. Bye.","start_word":211,"end_word":213,"sentiment":"neutral","sentiment_score":0.28620606660842896},{"text":"Have a good day.","start_word":214,"end_word":217,"sentiment":"positive","sentiment_score":0.5100703835487366},{"text":"Bye Bye. bye.","start_word":218,"end_word":220,"sentiment":"neutral","sentiment_score":0.1824556589126587}],"average":{"sentiment":"neutral","sentiment_score":0.17250919059051603}}}}