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This is Arthur. Yeah. I think I found the issue. The ONT box, the one the the white box.\n\nYeah. The lights on it are not working and the adapter for it, like, was really hot. Yeah. The ONT box. Yeah.\n\nThe white the white box doesn't have lights. And and the adapter for it was was also, like, pretty hot. Yeah. Yeah. I think yeah.\n\nI think that's broken. Yeah. You can make a note of that. Yeah. Alright.\n\nOkay. Alright. Thank you. Bye. 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Good afternoon. This is Maureen\n\nChannel 1: Hi. This is Arthur.\n\nChannel 0: from Airtel. Yeah.\n\nChannel 1: Yeah. I think I found the issue. The ONT box, the one the the white box.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. The lights on it are not working and the adapter for it, like, was really hot.\n\nChannel 0: Sorry? There's no light at the NTT box?\n\nChannel 1: Yeah. The ONT box. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: The white the white box doesn't have\n\nChannel 0: Mhmm.\n\nChannel 1: lights. And\n\nChannel 0: Okay.\n\nChannel 1: and the adapter for it was was also, like, pretty hot.\n\nChannel 0: Okay. I'll add that one to my report to the network team for them to check. So I'll get back to you if ever they schedule a technician visit or there's another steps that we need from your end. Additional\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: information.\n\nChannel 1: I think yeah. I think that's broken. Yeah. You can make a note\n\nChannel 0: Okay. Okay then.\n\nChannel 1: of\n\nChannel 0: I'll\n\nChannel 1: that. Yeah. Alright.\n\nChannel 0: update\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Alright.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Thank you. Bye. Thanks for letting\n\nChannel 1: Bye.\n\nChannel 0: me know.\n\nChannel 1: Yes.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.1100899577140808},{"text":"Good afternoon.","start":1.68,"end":2.48,"sentiment":"neutral","sentiment_score":0.2719406634569168},{"text":"This is Maureen","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.16655386984348297}],"sentiment":"neutral","sentiment_score":0.1922721490263939,"channel":0,"num_words":6,"start":1.28,"end":3.3799999},{"sentences":[{"text":"Hi.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.121612548828125},{"text":"This is Arthur.","start":4.3199997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.10413435349861781}],"sentiment":"neutral","sentiment_score":0.1085039023309946,"channel":1,"num_words":4,"start":4.08,"end":5.2999997},{"sentences":[{"text":"from 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