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That's more sounds like it. Yes. Yep. Yep. Yeah. Mhmm. So probably so so you spoke to the lady this morning, right, from Goodby, and she said that she's she's gonna push out the software update on your on your system on the system. Okay. Give give it a little yeah. You know, that's okay. Give it a little time. Give it a little time. So what happens, basically, every inverter needs to be updated with Australian standards with the time the software soft she's more referring to software upgrade. So give it a little time. She might have pushed the software upgrade. So it may take a little time because it's with the with the Internet connections and whatnot. So give it some time, and it'll be updated by itself and basically restart the whole process again, and then it'll be fixed by itself. So they've, you know, let them look into it because they are the people who have the visibility of the system. So let them let them do whatever they're doing. So you did the right thing. You reached out to them, and they are in the process of fixing it. So give it a little time. It should be okay. And if you if it's not basically, if you see the same error tomorrow or later, probably later down the day or maybe tomorrow, give it a day at least. And if you see the same error, just give them a call and they'll look into it more thoroughly. But it's generally more seems like a software upgrade required. And, you know, most of the inverters, they can the the upgrade has been pushed out automatically, but sometimes it may need to be really pushed down to the core from the from the head office, from the sub member, from the manufacturer. So probably that seems like more of the equation in your case. But do you have an application? You you monitor your system on application. Right? Yeah. Could you monitor it on your application? Do you have Goodby app on your phone or no? Okay. So, yeah, so probably it's a good idea probably it's a good idea, Gary. When you when you get a chance, you know, when you talk to that lady again, yeah, put the app on. Because sometimes when you have an app on your phone, it sends you a notification that your inverter needs an upgrade. And what you need to do is you just need to push that thing saying that, yes, updated or upgraded. So yeah. Yeah. That's correct. That's correct. That's correct. So if you don't have an app and, you know, you'd basically, you leave it at the mercy of ENGIE or any electricity provider, then basically, by the time you get to know, it may be almost month or two months passed by already. So good idea to download an app and connect with your inverter. So what's what what that's gonna do, if any upgrade required, if any error's there, if any notification is there, you get to know straight away rather than wait for a month and leave it at the mercy of energy retailers to charge you first, and then you do that thing. So problem could have been sorted almost two months ago, so if that if that makes sense. Absolutely. We are. We are. We are we are not doing carry batteries for this month. This month is absolutely jam packed. We are basically working even on weekends as well. But, definitely, next month, yes, we'll look into it. I will sort it out whatever you need and whatever best fits in your scenario. Oh, yeah. Absolutely. Absolutely, Kerry. When whenever you're ready, whenever you get a chance, whenever you need any information, feel free to call us. No problem. No problem. Thank you. Cheers. Bye bye. Bye. 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Good afternoon. My name is Deb. So I missed a call from this number this morning. Yes, Gary.\n\nYes. We are. Yeah. Yeah. Yeah.\n\nThe inverter guys. Yep. Yep. That's correct. That's more sounds like it.\n\nYes. Yep. Yep. Yeah. Mhmm.\n\nSo probably so so you spoke to the lady this morning, right, from Goodby, and she said that she's she's gonna push out the software update on your on your system on the system. Okay. Give give it a little yeah. You know, that's okay. Give it a little time.\n\nGive it a little time. So what happens, basically, every inverter needs to be updated with Australian standards with the time the software soft she's more referring to software upgrade. So give it a little time. She might have pushed the software upgrade. So it may take a little time because it's with the with the Internet connections and whatnot.\n\nSo give it some time, and it'll be updated by itself and basically restart the whole process again, and then it'll be fixed by itself. So they've, you know, let them look into it because they are the people who have the visibility of the system. So let them let them do whatever they're doing. So you did the right thing. You reached out to them, and they are in the process of fixing it.\n\nSo give it a little time. It should be okay. And if you if it's not basically, if you see the same error tomorrow or later, probably later down the day or maybe tomorrow, give it a day at least. And if you see the same error, just give them a call and they'll look into it more thoroughly. But it's generally more seems like a software upgrade required.\n\nAnd, you know, most of the inverters, they can the the upgrade has been pushed out automatically, but sometimes it may need to be really pushed down to the core from the from the head office, from the sub member, from the manufacturer. So probably that seems like more of the equation in your case. But do you have an application? You you monitor your system on application. Right?\n\nYeah. Could you monitor it on your application? Do you have Goodby app on your phone or no? Okay. So, yeah, so probably it's a good idea probably it's a good idea, Gary.\n\nWhen you when you get a chance, you know, when you talk to that lady again, yeah, put the app on. Because sometimes when you have an app on your phone, it sends you a notification that your inverter needs an upgrade. And what you need to do is you just need to push that thing saying that, yes, updated or upgraded. So yeah. Yeah.\n\nThat's correct. That's correct. That's correct. So if you don't have an app and, you know, you'd basically, you leave it at the mercy of ENGIE or any electricity provider, then basically, by the time you get to know, it may be almost month or two months passed by already. So good idea to download an app and connect with your inverter.\n\nSo what's what what that's gonna do, if any upgrade required, if any error's there, if any notification is there, you get to know straight away rather than wait for a month and leave it at the mercy of energy retailers to charge you first, and then you do that thing. So problem could have been sorted almost two months ago, so if that if that makes sense. Absolutely. We are. We are.\n\nWe are we are not doing carry batteries for this month. This month is absolutely jam packed. We are basically working even on weekends as well. But, definitely, next month, yes, we'll look into it. I will sort it out whatever you need and whatever best fits in your scenario.\n\nOh, yeah. Absolutely. Absolutely, Kerry. When whenever you're ready, whenever you get a chance, whenever you need any information, feel free to call us. No problem.\n\nNo problem. Thank you. Cheers. Bye bye. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.72,"end":2.8,"sentiment":"neutral","sentiment_score":0.15360325574874878},{"text":"Good afternoon.","start":2.8,"end":3.36,"sentiment":"neutral","sentiment_score":0.2840278446674347},{"text":"My name is Deb.","start":3.36,"end":4.0,"sentiment":"neutral","sentiment_score":0.20381277054548264},{"text":"So I missed a call from this number this morning.","start":4.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.08961032703518867},{"text":"Yes, Gary.","start":14.285,"end":14.924999,"sentiment":"neutral","sentiment_score":0.05746159888803959}],"sentiment":"neutral","sentiment_score":0.134101920810185,"num_words":19,"start":2.72,"end":14.924999},{"sentences":[{"text":"Yes.","start":14.924999,"end":15.424999,"sentiment":"neutral","sentiment_score":0.10313932597637177},{"text":"We 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push out the software update on your on your system on the system.","start":117.13,"end":127.55,"sentiment":"neutral","sentiment_score":-0.04267192738788093},{"text":"Okay.","start":127.875,"end":128.375,"sentiment":"neutral","sentiment_score":0.07014015316963196},{"text":"Give give it a little yeah.","start":128.435,"end":129.795,"sentiment":"neutral","sentiment_score":0.09198981213072936},{"text":"You know, that's okay.","start":129.795,"end":130.755,"sentiment":"neutral","sentiment_score":0.13688907213509083},{"text":"Give it a little time.","start":130.755,"end":131.63501,"sentiment":"neutral","sentiment_score":0.14997006952762604}],"sentiment":"neutral","sentiment_score":0.009372802618891,"num_words":50,"start":117.13,"end":131.63501},{"sentences":[{"text":"Give it a little time.","start":131.63501,"end":132.435,"sentiment":"neutral","sentiment_score":0.09612956643104553},{"text":"So what happens, basically, every inverter needs to be updated with Australian standards with the 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you know, let them look into it because they are the people who have the visibility of the system.","start":158.245,"end":164.725,"sentiment":"neutral","sentiment_score":-0.021753206139519102},{"text":"So let them let them do whatever they're doing.","start":164.725,"end":168.005,"sentiment":"neutral","sentiment_score":0.1370412227180269},{"text":"So you did the right thing.","start":168.005,"end":169.285,"sentiment":"positive","sentiment_score":0.45428042113780975},{"text":"You reached out to them, and they are in the process of fixing it.","start":169.285,"end":173.12,"sentiment":"neutral","sentiment_score":0.2457273309784276}],"sentiment":"neutral","sentiment_score":0.10638867347501219,"num_words":75,"start":150.77,"end":173.12},{"sentences":[{"text":"So give it a little time.","start":173.12,"end":174.15999,"sentiment":"neutral","sentiment_score":0.21221200873454413},{"text":"It should be okay.","start":174.15999,"end":174.95999,"sentiment":"positive","sentiment_score":0.3623441532254219},{"text":"And if you if it's not basically, if you see the same error tomorrow or later, probably later down the day or maybe tomorrow, give it a day at least.","start":174.95999,"end":183.855,"sentiment":"neutral","sentiment_score":-0.035248201340436935},{"text":"And if you see the same error, just give them a call and they'll look into it more thoroughly.","start":184.015,"end":188.515,"sentiment":"neutral","sentiment_score":-0.0786847332002301},{"text":"But it's generally more seems like a software upgrade required.","start":188.815,"end":192.275,"sentiment":"neutral","sentiment_score":-0.08390541635453701}],"sentiment":"neutral","sentiment_score":-0.009693644481940546,"num_words":69,"start":173.12,"end":192.275},{"sentences":[{"text":"And, you know, most of the inverters, they can the the upgrade has been pushed out automatically, but sometimes it may need to be really pushed down 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correct.","start":257.07,"end":257.66998,"sentiment":"neutral","sentiment_score":0.1755397543311119},{"text":"So if you don't have an app and, you know, you'd basically, you leave it at the mercy of ENGIE or any electricity provider, then basically, by the time you get to know, it may be almost month or two months passed by already.","start":257.66998,"end":270.665,"sentiment":"neutral","sentiment_score":-0.015312057073143396},{"text":"So good idea to download an app and connect with your inverter.","start":271.20502,"end":275.625,"sentiment":"neutral","sentiment_score":0.22763456280032793}],"sentiment":"neutral","sentiment_score":0.04871110744293659,"num_words":62,"start":255.98999,"end":275.625},{"sentences":[{"text":"So what's what what that's gonna do, if any upgrade required, if any error's there, if any notification is there, you get to know straight away rather than wait for a month and leave it at the mercy of energy retailers to charge you first, and then you do that 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Oh, Vez. It's Carrie Seymour. We I rang you are you still doing the solar installations? Yeah. No. I just rang you, but you may not be able to help me. I've since run the people at GoodWe, you know, the solar yeah. Yeah. So so what's happened is that the and you might know the answer to this. The solar's not working. It it goes up to about on that panel that, you know, the Goodwee panel, it goes up to about 400 and then it cuts out. And I noticed that there was a flashing light. And I also noticed our power bill had suddenly gone up. So that's when I looked at yeah. So anyway, I've rung them and they said that I gave them the serial number, and they said that it was it looked initially like it had been installed not on Australian solar, if that makes sense, that it was overseas solar, which doesn't make sense to me. But then the lady said to me, I think that there might have been an update, like a software update. Yeah. And so I'm just going out to look at it now. And she said that that might take she had she would fix it up, and it would probably it could take up to half a day to do. So I've been out a few times to look at it, and it's doing exactly the same thing. So at the moment, it says normal. It's on. PAC equals four oh, it's going up four eighty, and it's just cut out again. So every time it goes up to four eighty, it cuts out. And then the green light yes. Yeah. Yeah. Yeah. Does that sound yeah. Yep. Yep. Yep. Yeah. Yep. Yes. Yeah. Yeah. I monitor it, did you say? No. No. I don't I don't monitor it, but I just noticed on the, like, we're with Angie, and it just tells me yeah. So I don't normally monitor it. No. Put the app on. Oh, okay. So I could've I could've done it. Yes. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Mhmm. Yeah. That's if we decide to go ahead with the battery, are you doing that too? Yep. Mhmm. Okay. Alright. I'll be in touch. Okay. Yes. Okay. Thanks very much, Vez. Thank you. Okay. Bye. 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Oh, Vez. It's Carrie Seymour. We I rang you are you still doing the solar installations? Yeah.\n\nNo. I just rang you, but you may not be able to help me. I've since run the people at GoodWe, you know, the solar yeah. Yeah. So so what's happened is that the and you might know the answer to this.\n\nThe solar's not working. It it goes up to about on that panel that, you know, the Goodwee panel, it goes up to about 400 and then it cuts out. And I noticed that there was a flashing light. And I also noticed our power bill had suddenly gone up. So that's when I looked at yeah.\n\nSo anyway, I've rung them and they said that I gave them the serial number, and they said that it was it looked initially like it had been installed not on Australian solar, if that makes sense, that it was overseas solar, which doesn't make sense to me. But then the lady said to me, I think that there might have been an update, like a software update. Yeah. And so I'm just going out to look at it now. And she said that that might take she had she would fix it up, and it would probably it could take up to half a day to do.\n\nSo I've been out a few times to look at it, and it's doing exactly the same thing. So at the moment, it says normal. It's on. PAC equals four oh, it's going up four eighty, and it's just cut out again. So every time it goes up to four eighty, it cuts out.\n\nAnd then the green light yes. Yeah. Yeah. Yeah. Does that sound yeah.\n\nYep. Yep. Yep. Yeah. Yep.\n\nYes. Yeah. Yeah. I monitor it, did you say? No.\n\nNo. I don't I don't monitor it, but I just noticed on the, like, we're with Angie, and it just tells me yeah. So I don't normally monitor it. No. Put the app on.\n\nOh, okay. So I could've I could've done it. Yes. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nMhmm. Yeah. That's if we decide to go ahead with the battery, are you doing that too? Yep. Mhmm.\n\nOkay. Alright. I'll be in touch. Okay. Yes.\n\nOkay. Thanks very much, Vez. Thank you. Okay. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Carrie speaking.","start":0.48,"end":1.3,"sentiment":"neutral","sentiment_score":0.024324025958776474},{"text":"Oh, Vez.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.05716162919998169},{"text":"It's Carrie Seymour.","start":7.8399997,"end":8.9,"sentiment":"neutral","sentiment_score":0.05399530256787936},{"text":"We I rang you are you still doing the solar installations?","start":9.04,"end":12.98,"sentiment":"neutral","sentiment_score":0.02906359037892385},{"text":"Yeah.","start":16.755,"end":17.155,"sentiment":"neutral","sentiment_score":0.016116758808493614}],"sentiment":"neutral","sentiment_score":0.034777551105147915,"num_words":19,"start":0.48,"end":17.155},{"sentences":[{"text":"No.","start":17.155,"end":17.315,"sentiment":"neutral","sentiment_score":-0.12873639166355133},{"text":"I just rang you, but you may not be able to help me.","start":17.315,"end":20.295,"sentiment":"neutral","sentiment_score":-0.20629394169037157},{"text":"I've since run the people at GoodWe, you know, the solar yeah.","start":20.835,"end":30.355,"sentiment":"neutral","sentiment_score":-0.02435353926072518},{"text":"Yeah.","start":30.355,"end":30.855,"sentiment":"neutral","sentiment_score":-0.01039854809641838},{"text":"So so what's happened is that the and you might know the answer to this.","start":32.13,"end":36.31,"sentiment":"neutral","sentiment_score":-0.08714369982481003}],"sentiment":"neutral","sentiment_score":-0.10524652738656316,"num_words":42,"start":17.155,"end":36.31},{"sentences":[{"text":"The solar's not working.","start":37.09,"end":38.85,"sentiment":"negative","sentiment_score":-0.42845965921878815},{"text":"It it goes up to about on that panel that, you know, the Goodwee panel, it goes up to about 400 and then it cuts out.","start":38.85,"end":46.485,"sentiment":"neutral","sentiment_score":-0.27042325414144075},{"text":"And I noticed that there was a flashing light.","start":46.485,"end":48.485,"sentiment":"neutral","sentiment_score":-0.30269992020395065},{"text":"And I also noticed our power bill had suddenly gone up.","start":48.485,"end":51.705,"sentiment":"neutral","sentiment_score":-0.33154971355741675},{"text":"So that's when I looked at yeah.","start":51.845,"end":53.685,"sentiment":"neutral","sentiment_score":-0.20739383144038065}],"sentiment":"neutral","sentiment_score":-0.29066572272986696,"num_words":57,"start":37.09,"end":53.685},{"sentences":[{"text":"So anyway, I've rung them and they said that I gave them the serial number, and they said that it was it looked initially like it had been installed not on Australian solar, if that makes sense, that it was overseas solar, which doesn't make sense to me.","start":53.685,"end":73.815,"sentiment":"neutral","sentiment_score":-0.12903684913180768},{"text":"But then the lady said to me, I think that there might have been an update, like a software update.","start":74.055,"end":79.355,"sentiment":"neutral","sentiment_score":-0.16620734035968782},{"text":"Yeah.","start":82.775,"end":83.175,"sentiment":"neutral","sentiment_score":-0.0010139252990484238},{"text":"And so I'm just going out to look at it now.","start":83.175,"end":86.235,"sentiment":"neutral","sentiment_score":-0.0338738120414994},{"text":"And she said that that might take she had she would fix it up, and it would probably it could take up to half a day to do.","start":86.579994,"end":97.0,"sentiment":"neutral","sentiment_score":-0.12408009889934744}],"sentiment":"neutral","sentiment_score":-0.12375726104127588,"num_words":108,"start":53.685,"end":97.0},{"sentences":[{"text":"So I've been out a few times to look at it, and it's doing exactly the same thing.","start":97.38,"end":104.285,"sentiment":"neutral","sentiment_score":-0.04276232483486334},{"text":"So at the moment, it says normal.","start":104.285,"end":106.545006,"sentiment":"neutral","sentiment_score":-0.036237427698714395},{"text":"It's on.","start":106.605,"end":107.345,"sentiment":"neutral","sentiment_score":-0.03238331153988838},{"text":"PAC equals four oh, it's going up four eighty, and it's just cut out again.","start":107.645004,"end":112.765,"sentiment":"neutral","sentiment_score":-0.0691790168484052},{"text":"So every time it goes up to four eighty, it cuts out.","start":112.765,"end":117.11,"sentiment":"neutral","sentiment_score":-0.16205665469169617}],"sentiment":"neutral","sentiment_score":-0.07537991801897685,"num_words":54,"start":97.38,"end":117.11},{"sentences":[{"text":"And then the green light 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yeah.","start":127.945,"end":141.085,"sentiment":"neutral","sentiment_score":0.060126442927867174}],"sentiment":"neutral","sentiment_score":-0.015643274124998312,"num_words":13,"start":117.11,"end":141.085},{"sentences":[{"text":"Yep.","start":141.38501,"end":141.88501,"sentiment":"neutral","sentiment_score":0.06001318618655205},{"text":"Yep.","start":151.38,"end":151.88,"sentiment":"neutral","sentiment_score":0.04088584706187248},{"text":"Yep.","start":157.005,"end":157.505,"sentiment":"neutral","sentiment_score":-0.04309972748160362},{"text":"Yeah.","start":165.405,"end":165.905,"sentiment":"neutral","sentiment_score":0.1304531991481781},{"text":"Yep.","start":173.51,"end":174.01,"sentiment":"neutral","sentiment_score":0.18779414892196655}],"sentiment":"neutral","sentiment_score":0.07520933076739311,"num_words":5,"start":141.38501,"end":174.01},{"sentences":[{"text":"Yes.","start":189.075,"end":189.575,"sentiment":"neutral","sentiment_score":-0.013434968888759611},{"text":"Yeah.","start":207.94,"end":208.44,"sentiment":"neutral","sentiment_score":0.0060076359659433365},{"text":"Yeah.","start":213.825,"end":214.325,"sentiment":"neutral","sentiment_score":-0.0050572594627738},{"text":"I monitor it, did you say?","start":217.905,"end":219.845,"sentiment":"neutral","sentiment_score":-0.008896990679204464},{"text":"No.","start":224.05,"end":224.37001,"sentiment":"neutral","sentiment_score":-0.09354444593191148}],"sentiment":"neutral","sentiment_score":-0.01594109823927283,"num_words":10,"start":189.075,"end":224.37001},{"sentences":[{"text":"No.","start":224.37001,"end":224.61,"sentiment":"neutral","sentiment_score":-0.16323155164718628},{"text":"I don't I don't monitor it, but I just noticed on the, like, we're with Angie, and it just tells me yeah.","start":224.61,"end":230.61,"sentiment":"neutral","sentiment_score":-0.15073435279456052},{"text":"So I don't normally monitor it.","start":230.61,"end":232.29001,"sentiment":"neutral","sentiment_score":-0.2439347356557846},{"text":"No.","start":232.29001,"end":232.79001,"sentiment":"neutral","sentiment_score":-0.08554030954837799},{"text":"Put the app on.","start":238.13501,"end":239.35501,"sentiment":"neutral","sentiment_score":0.05613505840301514}],"sentiment":"neutral","sentiment_score":-0.1412939942058395,"num_words":34,"start":224.37001,"end":239.35501},{"sentences":[{"text":"Oh, okay.","start":252.06999,"end":252.81,"sentiment":"neutral","sentiment_score":-0.02709296904504299},{"text":"So I could've I could've done it.","start":252.87,"end":255.20999,"sentiment":"neutral","sentiment_score":-0.09216094336339406},{"text":"Yes.","start":265.065,"end":265.565,"sentiment":"neutral","sentiment_score":0.019633976742625237},{"text":"Yep.","start":270.105,"end":270.605,"sentiment":"neutral","sentiment_score":0.006650008261203766},{"text":"Yep.","start":271.225,"end":271.725,"sentiment":"neutral","sentiment_score":0.20310239493846893}],"sentiment":"neutral","sentiment_score":-0.039160513474295534,"num_words":12,"start":252.06999,"end":271.725},{"sentences":[{"text":"Yep.","start":276.26498,"end":276.76498,"sentiment":"neutral","sentiment_score":0.0704512894153595},{"text":"Yep.","start":285.05,"end":285.55,"sentiment":"neutral","sentiment_score":-0.016702594235539436},{"text":"Yep.","start":289.45,"end":289.95,"sentiment":"neutral","sentiment_score":0.01990627869963646},{"text":"Yep.","start":291.61,"end":292.11,"sentiment":"neutral","sentiment_score":0.0348796471953392},{"text":"Yep.","start":292.185,"end":292.685,"sentiment":"neutral","sentiment_score":0.011809184215962889}],"sentiment":"neutral","sentiment_score":0.02406876105815172,"num_words":5,"start":276.26498,"end":292.685},{"sentences":[{"text":"Mhmm.","start":295.145,"end":295.645,"sentiment":"neutral","sentiment_score":-0.03898952528834343},{"text":"Yeah.","start":296.905,"end":297.405,"sentiment":"neutral","sentiment_score":0.019804971292614937},{"text":"That's if we decide to go ahead with the battery, are you doing that too?","start":297.54498,"end":301.565,"sentiment":"neutral","sentiment_score":0.01898176670074463},{"text":"Yep.","start":314.52,"end":315.02,"sentiment":"neutral","sentiment_score":0.025793176144361496},{"text":"Mhmm.","start":317.0,"end":317.5,"sentiment":"neutral","sentiment_score":0.06669522076845169}],"sentiment":"neutral","sentiment_score":0.018843702285697584,"num_words":19,"start":295.145,"end":317.5},{"sentences":[{"text":"Okay.","start":321.655,"end":322.155,"sentiment":"neutral","sentiment_score":0.09241019189357758},{"text":"Alright.","start":322.295,"end":322.695,"sentiment":"neutral","sentiment_score":0.10808828473091124},{"text":"I'll be in touch.","start":322.695,"end":323.755,"sentiment":"neutral","sentiment_score":0.13665052130818367},{"text":"Okay.","start":326.05502,"end":326.55502,"sentiment":"neutral","sentiment_score":0.10747605562210084},{"text":"Yes.","start":328.21503,"end":328.71503,"sentiment":"neutral","sentiment_score":0.08100681006908417}],"sentiment":"neutral","sentiment_score":0.11694792844355106,"num_words":8,"start":321.655,"end":328.71503},{"sentences":[{"text":"Okay.","start":330.45502,"end":330.95502,"sentiment":"neutral","sentiment_score":0.230469673871994},{"text":"Thanks very much, Vez.","start":331.015,"end":332.39502,"sentiment":"positive","sentiment_score":0.511578381061554},{"text":"Thank you.","start":332.76492,"end":333.42493,"sentiment":"positive","sentiment_score":0.4432167410850525},{"text":"Okay.","start":333.96494,"end":334.46494,"sentiment":"neutral","sentiment_score":0.18258370459079745},{"text":"Bye.","start":335.24493,"end":335.74493,"sentiment":"neutral","sentiment_score":0.260129451751709}],"sentiment":"positive","sentiment_score":0.40065887073675793,"num_words":9,"start":330.45502,"end":335.74493},{"sentences":[{"text":"Bye.","start":335.80493,"end":336.30493,"sentiment":"neutral","sentiment_score":0.3067387342453003}],"sentiment":"neutral","sentiment_score":0.3067387342453003,"num_words":1,"start":335.80493,"end":336.30493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Carrie speaking.\n\nChannel 0: Hi. Good afternoon. My name is Deb. So I missed a call from this number this morning.\n\nChannel 1: Oh, Vez. It's Carrie Seymour. We I rang you are you still doing the solar installations?\n\nChannel 0: Yes, Gary. Yes. We are.\n\nChannel 1: Yeah. No. I just rang you, but you may not be able to help me. I've since run the people at GoodWe, you know, the solar\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: The inverter guys. Yep.\n\nChannel 1: So so what's happened is that the and you might know the answer to this. The solar's not working. It it goes up to about on that panel that, you know, the Goodwee panel, it goes up to about 400 and then it cuts out. And I noticed that there was a flashing light. And I also noticed our power bill had suddenly gone up.\n\nSo that's when I looked at yeah. So anyway, I've rung them and they said that I gave them the serial number, and they\n\nChannel 0: Yep.\n\nChannel 1: said that it was it looked initially like it had been installed not on Australian solar, if that makes sense, that it was overseas solar, which doesn't make sense to me. But then the lady said to me, I think that there might have been an update, like a software update.\n\nChannel 0: That's correct. That's more sounds like it. Yes.\n\nChannel 1: Yeah. And so I'm just going out to look at it now. And she said that that might take she had she would fix it up, and it would probably it could take up to half a day to do.\n\nChannel 0: Yep.\n\nChannel 1: So I've\n\nChannel 0: Yep.\n\nChannel 1: been out a few times to look at it, and it's doing exactly the same thing. So at the moment, it says normal. It's on. PAC equals four oh, it's going up four eighty, and it's just cut out\n\nChannel 0: Yeah.\n\nChannel 1: again. So every time it goes up to four eighty, it cuts\n\nChannel 0: Mhmm.\n\nChannel 1: out. And\n\nChannel 0: So\n\nChannel 1: then\n\nChannel 0: probably\n\nChannel 1: the green light\n\nChannel 0: so so you spoke to the lady this morning, right, from\n\nChannel 1: yes.\n\nChannel 0: Goodby, and\n\nChannel 1: Yeah.\n\nChannel 0: she said that she's she's gonna push out the software update on your\n\nChannel 1: Yeah.\n\nChannel 0: on your system on the system.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Does that\n\nChannel 0: Give\n\nChannel 1: sound\n\nChannel 0: give it a little yeah. You know, that's okay. Give it a little time. Give it a little time. So what happens, basically, every inverter needs to be updated with Australian standards with the time the software soft she's more referring\n\nChannel 1: yeah.\n\nChannel 0: to software upgrade.\n\nChannel 1: Yep.\n\nChannel 0: So give it a little time. She might have pushed the software upgrade. So it may take a little time because it's with the with the Internet connections and whatnot. So give it some\n\nChannel 1: Yep.\n\nChannel 0: time, and it'll be updated by itself and basically restart the whole process again, and then it'll\n\nChannel 1: Yep.\n\nChannel 0: be fixed by itself. So they've, you know, let them look into it because they are the people who have the visibility of the system. So\n\nChannel 1: Yeah.\n\nChannel 0: let them let them do whatever they're doing. So you did the right thing. You reached out to them, and they are in the process of fixing it. So give\n\nChannel 1: Yep.\n\nChannel 0: it a little time. It should be okay. And if you if it's not basically, if you see the same error tomorrow or later, probably later down the day or maybe tomorrow, give it a day at least. And if you see the same error, just give them a call and they'll look into it more thoroughly. But\n\nChannel 1: Yes.\n\nChannel 0: it's generally more seems like a software upgrade required. And, you know, most of the inverters, they can the the upgrade has been pushed out automatically, but sometimes it may need to be really pushed down to the core from the from the head office, from the sub member,\n\nChannel 1: Yeah.\n\nChannel 0: from the manufacturer. So probably that seems like more of the equation in your case. But do you have\n\nChannel 1: Yeah.\n\nChannel 0: an application? You you monitor your system on application. Right?\n\nChannel 1: I monitor it, did you say?\n\nChannel 0: Yeah. Could you monitor it on your application? Do you have Goodby app on your phone\n\nChannel 1: No.\n\nChannel 0: or\n\nChannel 1: No.\n\nChannel 0: no?\n\nChannel 1: I don't I don't monitor it, but I just noticed on the, like, we're with Angie,\n\nChannel 0: Okay.\n\nChannel 1: and it just tells me yeah.\n\nChannel 0: So,\n\nChannel 1: So I don't normally monitor it. No.\n\nChannel 0: yeah, so probably it's a good idea probably it's a good idea, Gary. When you when you get a chance, you know, when you talk to\n\nChannel 1: Put\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: lady\n\nChannel 1: app on.\n\nChannel 0: again, yeah, put the app on. Because sometimes when you have an app on your phone, it sends you a notification that your inverter needs an upgrade. And what you need to do is you just need to push that thing saying that, yes, updated\n\nChannel 1: Oh, okay.\n\nChannel 0: or upgraded.\n\nChannel 1: So I could've\n\nChannel 0: So\n\nChannel 1: I could've done it.\n\nChannel 0: yeah. Yeah. That's correct. That's correct. That's correct.\n\nSo if you don't have an app and, you know, you'd basically, you leave it at the mercy of ENGIE or any electricity provider,\n\nChannel 1: Yes.\n\nChannel 0: then basically, by the time you get to know, it may be almost month or two months passed by\n\nChannel 1: Yep.\n\nChannel 0: already. So\n\nChannel 1: Yep.\n\nChannel 0: good idea to download an app and connect with your inverter. So what's\n\nChannel 1: Yep.\n\nChannel 0: what what that's gonna do, if any upgrade required, if any error's there, if any notification is there, you get to know straight away rather than\n\nChannel 1: Yep.\n\nChannel 0: wait for a month and leave it at the mercy of energy retailers to charge\n\nChannel 1: Yep.\n\nChannel 0: you first, and then you do that thing.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: problem could have been sorted almost two months ago, so if that\n\nChannel 1: Mhmm.\n\nChannel 0: if that makes sense.\n\nChannel 1: Yeah. That's if we decide to go ahead with the battery, are you doing that too?\n\nChannel 0: Absolutely. We are. We are. We are we are not doing carry batteries for this month. This month is absolutely jam packed.\n\nWe are basically working even on weekends as well. But,\n\nChannel 1: Yep.\n\nChannel 0: definitely, next month, yes, we'll look\n\nChannel 1: Mhmm.\n\nChannel 0: into it. I will sort it out whatever you need and whatever best fits in your scenario.\n\nChannel 1: Okay. Alright. I'll be in touch.\n\nChannel 0: Oh, yeah. Absolutely. Absolutely, Kerry. When\n\nChannel 1: Okay.\n\nChannel 0: whenever you're ready, whenever you get a chance, whenever you\n\nChannel 1: Yes.\n\nChannel 0: need any information, feel free to call us.\n\nChannel 1: Okay. Thanks very much, Vez. Thank you.\n\nChannel 0: No problem. No\n\nChannel 1: Okay.\n\nChannel 0: problem. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Carrie speaking.","start":0.48,"end":1.3,"sentiment":"neutral","sentiment_score":0.024324025958776474}],"sentiment":"neutral","sentiment_score":0.024324025958776474,"channel":1,"num_words":2,"start":0.48,"end":1.3},{"sentences":[{"text":"Hi.","start":2.72,"end":2.8,"sentiment":"neutral","sentiment_score":0.15360325574874878},{"text":"Good afternoon.","start":2.8,"end":3.36,"sentiment":"neutral","sentiment_score":0.2840278446674347},{"text":"My name is Deb.","start":3.36,"end":4.0,"sentiment":"neutral","sentiment_score":0.20381277054548264},{"text":"So I missed a call from this number this morning.","start":4.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.08961032703518867}],"sentiment":"neutral","sentiment_score":0.14311842927161386,"channel":0,"num_words":17,"start":2.72,"end":5.8599997},{"sentences":[{"text":"Oh, Vez.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.05716162919998169},{"text":"It's Carrie Seymour.","start":7.8399997,"end":8.9,"sentiment":"neutral","sentiment_score":0.05399530256787936},{"text":"We I rang you are you still doing the solar installations?","start":9.04,"end":12.98,"sentiment":"neutral","sentiment_score":0.02906359037892385}],"sentiment":"neutral","sentiment_score":0.03725054126698524,"channel":1,"num_words":16,"start":6.16,"end":12.98},{"sentences":[{"text":"Yes, Gary.","start":14.285,"end":14.924999,"sentiment":"neutral","sentiment_score":0.05746159888803959},{"text":"Yes.","start":14.924999,"end":15.424999,"sentiment":"neutral","sentiment_score":0.10313932597637177},{"text":"We 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And so I'm just going out to look at it now. And she said that that might take she had she would fix it up, and it would probably it could take up to half a day to do. Yep. So I've Yep. been out a few times to look at it, and it's doing exactly the same thing. So at the moment, it says normal. It's on. PAC equals four oh, it's going up four eighty, and it's just cut out Yeah. again. So every time it goes up to four eighty, it cuts Mhmm. out. And So then probably the green light so so you spoke to the lady this morning, right, from yes. Goodby, and Yeah. she said that she's she's gonna push out the software update on your Yeah. on your system on the system. Yeah. Okay. Does that Give sound give it a little yeah. You know, that's okay. Give it a little time. Give it a little time. So what happens, basically, every inverter needs to be updated with Australian standards with the time the software soft she's more referring yeah. to software upgrade. Yep. So give it a little time. She might have pushed the software upgrade. So it may take a little time because it's with the with the Internet connections and whatnot. So give it some Yep. time, and it'll be updated by itself and basically restart the whole process again, and then it'll Yep. be fixed by itself. So they've, you know, let them look into it because they are the people who have the visibility of the system. So Yeah. let them let them do whatever they're doing.","start_word":94,"end_word":503,"sentiment":"neutral","sentiment_score":-0.07568275622296625},{"text":"So you did the right thing.","start_word":504,"end_word":509,"sentiment":"positive","sentiment_score":0.4517443180084229},{"text":"You reached out to them, and they are in the process of fixing it. So give Yep. it a little time.","start_word":510,"end_word":530,"sentiment":"neutral","sentiment_score":0.22461825609207153},{"text":"It should be okay.","start_word":531,"end_word":534,"sentiment":"positive","sentiment_score":0.354196161031723},{"text":"And if you if it's not basically, if you see the same error tomorrow or later, probably later down the day or maybe tomorrow, give it a day at least. And if you see the same error, just give them a call and they'll look into it more thoroughly. But Yes. it's generally more seems like a software upgrade required. And, you know, most of the inverters, they can the the upgrade has been pushed out automatically, but sometimes it may need to be really pushed down to the core from the from the head office, from the sub member, Yeah. from the manufacturer. So probably that seems like more of the equation in your case. But do you have Yeah. an application? You you monitor your system on application. Right? I monitor it, did you say? Yeah. Could you monitor it on your application? Do you have Goodby app on your phone No. or No. no? I don't I don't monitor it, but I just noticed on the, like, we're with Angie, Okay. and it just tells me yeah. So, So I don't normally monitor it. No.","start_word":535,"end_word":722,"sentiment":"neutral","sentiment_score":-0.06328025460243225},{"text":"yeah, so probably it's a good idea probably it's a good idea, Gary.","start_word":723,"end_word":735,"sentiment":"positive","sentiment_score":0.585978627204895},{"text":"When you when you get a chance, you know, when you talk to Put that the lady app on. again, yeah, put the app on. Because sometimes when you have an app on your phone, it sends you a notification that your inverter needs an upgrade. And what you need to do is you just need to push that thing saying that, yes, updated Oh, okay. or upgraded. So I could've So I could've done it. yeah. Yeah. That's correct. That's correct. That's correct. So if you don't have an app and, you know, you'd basically, you leave it at the mercy of ENGIE or any electricity provider, Yes. then basically, by the time you get to know, it may be almost month or two months passed by Yep. already. So Yep. good idea to download an app and connect with your inverter. So what's Yep. what what that's gonna do, if any upgrade required, if any error's there, if any notification is there, you get to know straight away rather than Yep. wait for a month and leave it at the mercy of energy retailers to charge Yep. you first, and then you do that thing. Yep. So Yep. problem could have been sorted almost two months ago, so if that Mhmm. if that makes sense. Yeah. That's if we decide to go ahead with the battery, are you doing that too? Absolutely. We are. We are. We are we are not doing carry batteries for this month. This month is absolutely jam packed. We are basically working even on weekends as well. But, Yep. definitely, next month, yes, we'll look Mhmm. into it. I will sort it out whatever you need and whatever best fits in your scenario. Okay. Alright. I'll be in touch. Oh, yeah. Absolutely. Absolutely, Kerry. When Okay. whenever you're ready, whenever you get a chance, whenever you Yes. need any information, feel free to call us. Okay.","start_word":736,"end_word":1058,"sentiment":"neutral","sentiment_score":0.03644156828522682},{"text":"Thanks very much, Vez. Thank you.","start_word":1059,"end_word":1064,"sentiment":"positive","sentiment_score":0.4702267348766327},{"text":"No problem. No Okay. problem.","start_word":1065,"end_word":1069,"sentiment":"neutral","sentiment_score":0.2326558083295822},{"text":"Thank you.","start_word":1070,"end_word":1071,"sentiment":"positive","sentiment_score":0.34249645471572876},{"text":"Bye.","start_word":1072,"end_word":1072,"sentiment":"neutral","sentiment_score":0.260129451751709},{"text":"Cheers.","start_word":1073,"end_word":1073,"sentiment":"positive","sentiment_score":0.6130483150482178},{"text":"Bye. Bye bye. Bye. Bye.","start_word":1074,"end_word":1078,"sentiment":"neutral","sentiment_score":0.1808958500623703}],"average":{"sentiment":"neutral","sentiment_score":-0.005252183387369094}}}}