{"metadata":{"transaction_key":"deprecated","request_id":"01a0c2f0-0a34-7013-8b66-e10f096bb31b","sha256":"123b583797a1ab81ecf334dd4fb998e362fe697dd36319752bf60a4f7a74ac1a","created":"2026-09-21T07:48:27.409Z","duration":9.071938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good good afternoon. This is Maureen.","confidence":0.99902344,"words":[{"word":"hello","start":3.04,"end":3.54,"confidence":0.8635254,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.31283503770828247},{"word":"good","start":3.6799998,"end":4.0,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.722990870475769},{"word":"good","start":4.0,"end":4.24,"confidence":0.9921875,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6644954681396484},{"word":"afternoon","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5799983739852905},{"word":"this","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.013092383742332458},{"word":"is","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07422946393489838},{"word":"maureen","start":5.2799997,"end":5.7799997,"confidence":0.97005206,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":-0.10174807906150818}],"paragraphs":{"transcript":"\nHello. Good good afternoon. This is Maureen.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.31283503770828247},{"text":"Good good afternoon.","start":3.6799998,"end":4.74,"sentiment":"positive","sentiment_score":0.6558282375335693},{"text":"This is Maureen.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.05429505308469137}],"sentiment":"neutral","sentiment_score":0.3024906558649881,"num_words":7,"start":3.04,"end":5.7799997}]}}]},{"alternatives":[{"transcript":"Isn't available right now. Please leave a detailed message after the tone.","confidence":1.0,"words":[{"word":"isn't","start":4.96,"end":5.44,"confidence":0.98657227,"punctuated_word":"Isn't","sentiment":"neutral","sentiment_score":-0.09071969240903854},{"word":"available","start":5.44,"end":5.92,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.14413443207740784},{"word":"right","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1370779424905777},{"word":"now","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.13190129399299622},{"word":"please","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19896763563156128},{"word":"leave","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2258351743221283},{"word":"a","start":7.2,"end":7.3599997,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18694078922271729},{"word":"detailed","start":7.3599997,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.20949944853782657},{"word":"message","start":7.7599998,"end":8.24,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2766028046607971},{"word":"after","start":8.24,"end":8.559999,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17280462384223938},{"word":"the","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2084387242794037},{"word":"tone","start":8.72,"end":9.071938,"confidence":0.9951172,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12516866624355316}],"paragraphs":{"transcript":"\nIsn't available right now. Please leave a detailed message after the tone.","paragraphs":[{"sentences":[{"text":"Isn't available right now.","start":4.96,"end":6.66,"sentiment":"neutral","sentiment_score":-0.12595834024250507},{"text":"Please leave a detailed message after the tone.","start":6.72,"end":9.071938,"sentiment":"neutral","sentiment_score":-0.20053223334252834}],"sentiment":"neutral","sentiment_score":-0.17567426897585392,"num_words":12,"start":4.96,"end":9.071938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good good afternoon. This\n\nChannel 1: Isn't\n\nChannel 0: is Maureen.\n\nChannel 1: available right now. Please leave a detailed message after the tone.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.31283503770828247},{"text":"Good good afternoon.","start":3.6799998,"end":4.74,"sentiment":"positive","sentiment_score":0.6558282375335693},{"text":"This","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.013092383742332458}],"sentiment":"positive","sentiment_score":0.4586824268102646,"channel":0,"num_words":5,"start":3.04,"end":5.04},{"sentences":[{"text":"Isn't","start":4.96,"end":5.44,"sentiment":"neutral","sentiment_score":-0.09071969240903854}],"sentiment":"neutral","sentiment_score":-0.09071969240903854,"channel":1,"num_words":1,"start":4.96,"end":5.44},{"sentences":[{"text":"is Maureen.","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.08798877149820328}],"sentiment":"neutral","sentiment_score":-0.08798877149820328,"channel":0,"num_words":2,"start":5.04,"end":5.7799997},{"sentences":[{"text":"available right now.","start":5.44,"end":6.66,"sentiment":"neutral","sentiment_score":-0.13770455618699393},{"text":"Please leave a detailed message after the tone.","start":6.72,"end":9.071938,"sentiment":"neutral","sentiment_score":-0.20053223334252834}],"sentiment":"neutral","sentiment_score":-0.18339741230010986,"channel":1,"num_words":11,"start":5.44,"end":9.071938}]},"summary":{"result":"success","short":"Hello. Good good afternoon. This Isn't is Maureen. available right now. Please leave a detailed message after the tone."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone.","start_word":11,"end_word":18,"intents":[{"intent":"Leave message","confidence_score":0.66146994}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31283503770828247},{"text":"Good good afternoon.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.6368707418441772},{"text":"This Isn't is Maureen. available right now. Please leave a detailed message after the tone.","start_word":4,"end_word":18,"sentiment":"neutral","sentiment_score":-0.13988636434078217}],"average":{"sentiment":"neutral","sentiment_score":-0.01045180905249811}}}}