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I did a online recharge for my Indian number, which is double 97 11 3 double 8 9 3. Is it not Australia... Like, is it not Airtel Worldwide number? Oh, okay.\n\nOkay. Alrighty. All good. Thank you. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.52,"sentiment":"neutral","sentiment_score":0.03284813463687897},{"text":"I did a online recharge for my Indian number, which is double 97 11 3 double 8 9 3.","start":5.52,"end":14.259999,"sentiment":"neutral","sentiment_score":0.022738134194361537},{"text":"Is it not Australia...","start":34.489998,"end":35.95,"sentiment":"neutral","sentiment_score":-0.07028385624289513},{"text":"Like, is it not Airtel Worldwide number?","start":36.17,"end":39.87,"sentiment":"neutral","sentiment_score":-0.07688955749784197},{"text":"Oh, okay.","start":43.61,"end":44.205,"sentiment":"neutral","sentiment_score":-0.04463993199169636}],"sentiment":"neutral","sentiment_score":-0.013447560821518753,"num_words":33,"start":5.04,"end":44.205},{"sentences":[{"text":"Okay.","start":50.285004,"end":50.785004,"sentiment":"neutral","sentiment_score":0.03848768025636673},{"text":"Alrighty.","start":51.005,"end":51.505,"sentiment":"neutral","sentiment_score":0.11733198165893556},{"text":"All good.","start":51.645,"end":52.125,"sentiment":"positive","sentiment_score":0.3796311318874359},{"text":"Thank you.","start":52.125,"end":52.865,"sentiment":"positive","sentiment_score":0.44748254120349884},{"text":"Thanks.","start":54.365,"end":54.865,"sentiment":"positive","sentiment_score":0.5716205835342407}],"sentiment":"positive","sentiment_score":0.3402382273759161,"num_words":7,"start":50.285004,"end":54.865},{"sentences":[{"text":"Bye.","start":54.925003,"end":55.425003,"sentiment":"neutral","sentiment_score":0.17318549752235413}],"sentiment":"neutral","sentiment_score":0.17318549752235413,"num_words":1,"start":54.925003,"end":55.425003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I did a online recharge for my Indian number, which is double 97 11 3 double 8 9 3.\n\nChannel 0: Okay. Thank you. I'm sorry. If your concern is about your Indian phone number, you have reached a wrong phone number. This is Airtel Australia.\n\nWhat we do is to provide Internet services and a mobile plan services only for Australian phone number. We're not affiliated to Airtel\n\nChannel 1: Is it\n\nChannel 0: India.\n\nChannel 1: not Australia... Like, is it not Airtel Worldwide\n\nChannel 0: No. It's not.\n\nChannel 1: number?\n\nChannel 0: Airtel is only for Australia here. And then\n\nChannel 1: Oh, okay.\n\nChannel 0: about your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nChannel 1: Okay. Alrighty.\n\nChannel 0: Yeah.\n\nChannel 1: All good. Thank you.\n\nChannel 0: Alright. You're welcome. Have a great\n\nChannel 1: Thanks.\n\nChannel 0: day. Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.2546860873699188},{"text":"Good afternoon.","start":1.28,"end":1.92,"sentiment":"positive","sentiment_score":0.4026395082473755},{"text":"This is Airtel accounts.","start":1.92,"end":3.28,"sentiment":"positive","sentiment_score":0.36291757971048355},{"text":"How may I help you today?","start":3.28,"end":4.58,"sentiment":"positive","sentiment_score":0.36646780868371326}],"sentiment":"positive","sentiment_score":0.3623417134468372,"channel":0,"num_words":13,"start":0.96,"end":4.58},{"sentences":[{"text":"Hi.","start":5.04,"end":5.52,"sentiment":"neutral","sentiment_score":0.03284813463687897},{"text":"I did a online recharge for my Indian number, which is double 97 11 3 double 8 9 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customer called Airtel accounts because they were mistaken about their Indian phone number. The representative informed them that Airtel only provides Internet and mobile plans for Australian phone numbers, not those in India. The customer was advised to contact Airtel India directly."},"intents":{"segments":[{"text":"I did a online recharge for my Indian number, which is double 97 11 3 double 8 9 3. Okay.","start_word":14,"end_word":33,"intents":[{"intent":"Recharge internet services","confidence_score":0.0004045091}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2546860873699188},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3702603578567505},{"text":"Hi. I did a online recharge for my Indian number, which is double 97 11 3 double 8 9 3. Okay. Thank you. I'm sorry. If your concern is about your Indian phone number, you have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services only for Australian phone number. We're not affiliated to Airtel Is it India. not Australia... Like, is it not Airtel Worldwide No. It's not. number? Airtel is only for Australia here. And then Oh, okay. about your Indian phone number, you still need to contact your local network, which is Airtel India. Okay. Alrighty. Yeah.","start_word":13,"end_word":125,"sentiment":"neutral","sentiment_score":-0.06633028388023376},{"text":"All good. Thank you. Alright. You're welcome. Have a great Thanks.","start_word":126,"end_word":136,"sentiment":"positive","sentiment_score":0.480034738779068},{"text":"day. Bye Bye. bye.","start_word":137,"end_word":140,"sentiment":"neutral","sentiment_score":0.19060997664928436}],"average":{"sentiment":"neutral","sentiment_score":0.037729737793870746}}}}