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Okay? Hold on. And let me see and check with the network before we troubleshoot. Just give me one second. It's Progyt. Correct? Thank you so much. And checking on your account. Let me go ahead and check with Supa Network if there is an ongoing issue before we troubleshoot. Okay. So I'm checking on our Supa Network, and I'm not seeing any network maintenance or upcoming network maintenance. But to proceed, if I may ask, what or how what issue are you experiencing with Internet? Okay. Dropping out while accessing the browser. If I may ask, what device are you using when you try to computer. And is it wired to your router? Wire connect. Okay. Computer. How about using your phones while accessing the browser? Do you experience the same? Okay. So other than how about television? Do you also use your television Wi Fi connected or wirelessly connected to the Internet? Okay. So the only device that is experiencing a frequent dropping out while accessing the browser is the laptop, which is wireless connected to the Internet. Correct? Yeah. A u it's like a USB plug in. Correct? Uh-huh. If I may ask, how many gigabit could could it access on your Internet? Because it depends on how or how much they can receive. Yeah. So since it would the only device that is experiencing the Internet dropout is the laptop and the rest of the device just like the phones, which is also wire connected to the wirelessly connected to the Internet. If I may, how many megabit could your antenna in your Wi Fi or your in your laptop could receive? Actually, for your laptop, if the connector can only receive 2.4 or 2.5 g, even though you have a five g connector I mean, five g connection, your laptop could only receive 2.4. I mean, two point five or whatever it could receive. You can check it on let me on the lower right corner of your laptop because though you mentioned our our phones can be connected to five g Wi Fi, but, the connector could only receive 2.5 something megabit per second depending on the connector that we are using. For us to check on your upper or I'm sorry. Lower right corner of your laptop, are you seeing the Internet access? Oh, sorry. Mhmm. Okay. Let me have you tried running speed test or no because it keeps dropping out? How about your phone? Computer. So it's it's that since the router is I mean, we've already verified that there's no maintenance on our network. Some of the device are also I mean, not experiencing the Internet dropout but your computer. Have you tried I mean, it the possible the most possible reason could be the receiver of your Internet, which is the antenna that you that is currently connected to your computer. Yeah. If You're saying it's, like, trying to, like, plug it in again or something. I would yes. We could try removing it and blocking I mean, plugging it back again. But if in any case that the receiver can only receive 2.5 g, there is also connector that could axe I mean, could receive five g, I guess, that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet. Yeah. So you so that the connector could receive more than 2.5 megabit per second. Or if you want, you could also purchase a ether an Ethernet cable. Yeah. Mhmm. Mhmm. Mhmm. No worries. No worries. Thank you so much, Bridget. If you need further assistance, don't hesitate to call us. Thank you. Have a great weekend. 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reached our department. My name is Mary. May I have your name, please? Hello, Projet. How may I help you today?\n\nOkay. I'm so sorry to hear that, Projit. Let me just pull up your account. Okay? Hold on.\n\nAnd let me see and check with the network before we troubleshoot. Just give me one second. It's Progyt. Correct? Thank you so much.\n\nAnd checking on your account. Let me go ahead and check with Supa Network if there is an ongoing issue before we troubleshoot. Okay. So I'm checking on our Supa Network, and I'm not seeing any network maintenance or upcoming network maintenance. But to proceed, if I may ask, what or how what issue are you experiencing with Internet?\n\nOkay. Dropping out while accessing the browser. If I may ask, what device are you using when you try to computer. And is it wired to your router? Wire connect.\n\nOkay. Computer. How about using your phones while accessing the browser? Do you experience the same? Okay.\n\nSo other than how about television? Do you also use your television Wi Fi connected or wirelessly connected to the Internet? Okay. So the only device that is experiencing a frequent dropping out while accessing the browser is the laptop, which is wireless connected to the Internet. Correct?\n\nYeah. A u it's like a USB plug in. Correct? Uh-huh. If I may ask, how many gigabit could could it access on your Internet?\n\nBecause it depends on how or how much they can receive. Yeah. So since it would the only device that is experiencing the Internet dropout is the laptop and the rest of the device just like the phones, which is also wire connected to the wirelessly connected to the Internet. If I may, how many megabit could your antenna in your Wi Fi or your in your laptop could receive? Actually, for your laptop, if the connector can only receive 2.4 or 2.5 g, even though you have a five g connector I mean, five g connection, your laptop could only receive 2.4.\n\nI mean, two point five or whatever it could receive. You can check it on let me on the lower right corner of your laptop because though you mentioned our our phones can be connected to five g Wi Fi, but, the connector could only receive 2.5 something megabit per second depending on the connector that we are using. For us to check on your upper or I'm sorry. Lower right corner of your laptop, are you seeing the Internet access? Oh, sorry.\n\nMhmm. Okay. Let me have you tried running speed test or no because it keeps dropping out? How about your phone? Computer.\n\nSo it's it's that since the router is I mean, we've already verified that there's no maintenance on our network. Some of the device are also I mean, not experiencing the Internet dropout but your computer. Have you tried I mean, it the possible the most possible reason could be the receiver of your Internet, which is the antenna that you that is currently connected to your computer. Yeah. If You're saying it's, like, trying to, like, plug it in again or something.\n\nI would yes. We could try removing it and blocking I mean, plugging it back again. But if in any case that the receiver can only receive 2.5 g, there is also connector that could axe I mean, could receive five g, I guess, that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet. Yeah. So you so that the connector could receive more than 2.5 megabit per second.\n\nOr if you want, you could also purchase a ether an Ethernet cable. Yeah. Mhmm. Mhmm. Mhmm.\n\nNo worries. No worries. Thank you so much, Bridget. If you need further assistance, don't hesitate to call us. Thank you.\n\nHave a great weekend. Goodbye.","paragraphs":[{"sentences":[{"text":"You've reached our department.","start":0.39999998,"end":1.62,"sentiment":"neutral","sentiment_score":0.02362299431115389},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":0.028968557249754667},{"text":"May I have your name, please?","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":0.022016804044445355},{"text":"Hello, Projet.","start":6.0,"end":10.9,"sentiment":"neutral","sentiment_score":0.06658875569701195},{"text":"How may I help you today?","start":11.28,"end":12.66,"sentiment":"neutral","sentiment_score":0.1503284921248754}],"sentiment":"neutral","sentiment_score":0.06261888612061739,"num_words":22,"start":0.39999998,"end":12.66},{"sentences":[{"text":"Okay.","start":22.224998,"end":22.625,"sentiment":"neutral","sentiment_score":-0.11878742277622224},{"text":"I'm so sorry to hear that, 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Progyt.","start":39.16,"end":40.565,"sentiment":"neutral","sentiment_score":0.0008383616805076597},{"text":"Correct?","start":40.625,"end":41.125,"sentiment":"neutral","sentiment_score":-0.005991265177726746},{"text":"Thank you so much.","start":44.864998,"end":46.165,"sentiment":"positive","sentiment_score":0.47525446861982346}],"sentiment":"neutral","sentiment_score":0.0559496321172143,"num_words":24,"start":29.320002,"end":46.165},{"sentences":[{"text":"And checking on your account.","start":47.585,"end":49.425,"sentiment":"neutral","sentiment_score":0.10432365536689758},{"text":"Let me go ahead and check with Supa Network if there is an ongoing issue before we troubleshoot.","start":49.425,"end":61.16,"sentiment":"neutral","sentiment_score":0.022618630732823577},{"text":"Okay.","start":61.38,"end":61.78,"sentiment":"neutral","sentiment_score":-0.01281054224818945},{"text":"So I'm checking on our Supa Network, and I'm not seeing any network maintenance or upcoming network 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connect.","start":110.939995,"end":111.6,"sentiment":"neutral","sentiment_score":-0.09260823577642441}],"sentiment":"neutral","sentiment_score":-0.06807012272377809,"num_words":30,"start":93.78,"end":111.6},{"sentences":[{"text":"Okay.","start":112.86,"end":113.36,"sentiment":"neutral","sentiment_score":-0.03146529942750931},{"text":"Computer.","start":113.579994,"end":114.079994,"sentiment":"neutral","sentiment_score":-0.03675703704357147},{"text":"How about using your phones while accessing the browser?","start":115.34,"end":120.24,"sentiment":"neutral","sentiment_score":-0.045258124669392906},{"text":"Do you experience the same?","start":120.53999,"end":122.0,"sentiment":"neutral","sentiment_score":-0.06584424525499344},{"text":"Okay.","start":127.15501,"end":127.65501,"sentiment":"neutral","sentiment_score":-0.03672187030315399}],"sentiment":"neutral","sentiment_score":-0.049499326769043415,"num_words":17,"start":112.86,"end":127.65501},{"sentences":[{"text":"So other than how about television?","start":130.755,"end":134.215,"sentiment":"neutral","sentiment_score":-0.03933268475035826},{"text":"Do you also use your television Wi Fi connected or wirelessly connected to the Internet?","start":134.835,"end":140.455,"sentiment":"neutral","sentiment_score":-0.05837557837367058},{"text":"Okay.","start":144.16,"end":144.66,"sentiment":"neutral","sentiment_score":-0.04325961321592331},{"text":"So the only device that is experiencing a frequent dropping out while accessing the browser is the laptop, which is wireless connected to the Internet.","start":144.8,"end":155.695,"sentiment":"neutral","sentiment_score":-0.3036183279752731},{"text":"Correct?","start":155.695,"end":156.195,"sentiment":"neutral","sentiment_score":-0.04460396990180016}],"sentiment":"neutral","sentiment_score":-0.18312399097097418,"num_words":48,"start":130.755,"end":156.195},{"sentences":[{"text":"Yeah.","start":167.56,"end":168.06,"sentiment":"neutral","sentiment_score":-0.06240963190793991},{"text":"A u it's like a USB plug in.","start":168.92,"end":173.07999,"sentiment":"neutral","sentiment_score":-0.15382047090679407},{"text":"Correct?","start":173.07999,"end":173.57999,"sentiment":"neutral","sentiment_score":-0.05345223844051361},{"text":"Uh-huh.","start":178.51999,"end":179.01999,"sentiment":"neutral","sentiment_score":-0.1096469908952713},{"text":"If I may ask, how many gigabit could could it access on your Internet?","start":180.005,"end":189.445,"sentiment":"neutral","sentiment_score":-0.07492563873529434}],"sentiment":"neutral","sentiment_score":-0.10020126283168793,"num_words":25,"start":167.56,"end":189.445},{"sentences":[{"text":"Because it depends on how or how much they can receive.","start":189.445,"end":194.74501,"sentiment":"neutral","sentiment_score":-0.1009101935408332},{"text":"Yeah.","start":196.66,"end":197.16,"sentiment":"neutral","sentiment_score":-0.009528812021017076},{"text":"So since it would the only device that is experiencing the Internet dropout is the laptop and the rest of the device just like the phones, which is also wire connected to the wirelessly connected to the Internet.","start":197.7,"end":215.795,"sentiment":"neutral","sentiment_score":-0.162547648933373},{"text":"If I may, how many megabit could your antenna in your Wi Fi or your in your laptop could receive?","start":216.575,"end":231.17749,"sentiment":"neutral","sentiment_score":-0.1595285080373287},{"text":"Actually, for your laptop, if the connector can only receive 2.4 or 2.5 g, even though you have a five g connector I mean, five g connection, your laptop could only receive 2.4.","start":248.92499,"end":267.525,"sentiment":"negative","sentiment_score":-0.38403482870622113}],"sentiment":"neutral","sentiment_score":-0.22485505930573038,"num_words":103,"start":189.445,"end":267.525},{"sentences":[{"text":"I mean, two point five or whatever it could receive.","start":267.525,"end":270.665,"sentiment":"neutral","sentiment_score":-0.015283602848649025},{"text":"You can check it on let me on the lower right corner of your laptop because though you mentioned our our phones can be connected to five g Wi Fi, but, the connector could only receive 2.5 something megabit per second depending on the connector that we are using.","start":295.905,"end":321.96,"sentiment":"neutral","sentiment_score":-0.08541971836619232},{"text":"For us to check on your upper or I'm sorry.","start":322.545,"end":330.385,"sentiment":"neutral","sentiment_score":-0.10837108716368675},{"text":"Lower right corner of your laptop, are you seeing the Internet access?","start":330.385,"end":336.165,"sentiment":"neutral","sentiment_score":-0.06530888533840577},{"text":"Oh, sorry.","start":341.53,"end":342.35,"sentiment":"neutral","sentiment_score":-0.17524009943008423}],"sentiment":"neutral","sentiment_score":-0.07899156533720264,"num_words":83,"start":267.525,"end":342.35},{"sentences":[{"text":"Mhmm.","start":346.41,"end":346.91,"sentiment":"neutral","sentiment_score":-0.08749894052743912},{"text":"Okay.","start":363.835,"end":364.335,"sentiment":"neutral","sentiment_score":-0.10934948921203612},{"text":"Let me have you tried running speed test or no because it keeps dropping out?","start":365.275,"end":374.31,"sentiment":"neutral","sentiment_score":-0.15089210122823715},{"text":"How about your phone?","start":374.37,"end":375.75,"sentiment":"neutral","sentiment_score":-0.05624236259609461},{"text":"Computer.","start":380.05002,"end":380.55002,"sentiment":"neutral","sentiment_score":-0.08597443997859955}],"sentiment":"neutral","sentiment_score":-0.12596244720572775,"num_words":22,"start":346.41,"end":380.55002},{"sentences":[{"text":"So it's it's that since the router is I mean, we've already verified that there's no maintenance on our network.","start":390.795,"end":401.71,"sentiment":"neutral","sentiment_score":-0.18972232528030872},{"text":"Some of the device are also I mean, not experiencing the Internet dropout but your computer.","start":402.89,"end":408.83002,"sentiment":"neutral","sentiment_score":-0.20554365077987313},{"text":"Have you tried I mean, it the possible the most possible reason could be the receiver of your Internet, which is the antenna that you that is currently connected to your computer.","start":411.26498,"end":422.645,"sentiment":"neutral","sentiment_score":-0.013648603853653185},{"text":"Yeah.","start":427.1,"end":427.58,"sentiment":"neutral","sentiment_score":-0.0028411364182829857},{"text":"If You're saying it's, like, trying to, like, plug it in again or something.","start":427.58,"end":431.75998,"sentiment":"neutral","sentiment_score":-0.02870185792978321}],"sentiment":"neutral","sentiment_score":-0.09547671552814813,"num_words":83,"start":390.795,"end":431.75998},{"sentences":[{"text":"I would yes.","start":434.46,"end":435.25998,"sentiment":"neutral","sentiment_score":0.05802540729443232},{"text":"We could try removing it and blocking I mean, plugging it back again.","start":435.25998,"end":439.155,"sentiment":"neutral","sentiment_score":0.011195735576061102},{"text":"But if in any case that the receiver can only receive 2.5 g, there is also connector that could axe I mean, could receive five g, I guess, that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet.","start":439.155,"end":458.08,"sentiment":"neutral","sentiment_score":0.05618386158757672},{"text":"Yeah.","start":463.26498,"end":463.425,"sentiment":"neutral","sentiment_score":0.06571264564990997},{"text":"So you so that the connector could receive more than 2.5 megabit per second.","start":463.425,"end":468.565,"sentiment":"neutral","sentiment_score":0.05568283157689231}],"sentiment":"neutral","sentiment_score":0.048973778623621914,"num_words":80,"start":434.46,"end":468.565},{"sentences":[{"text":"Or if you want, you could also purchase a ether an Ethernet cable.","start":472.465,"end":479.07,"sentiment":"neutral","sentiment_score":0.03429582614738207},{"text":"Yeah.","start":497.685,"end":498.185,"sentiment":"neutral","sentiment_score":-0.04345908761024475},{"text":"Mhmm.","start":504.085,"end":504.585,"sentiment":"neutral","sentiment_score":-0.08437387645244598},{"text":"Mhmm.","start":514.44,"end":514.94,"sentiment":"neutral","sentiment_score":-0.0682230144739151},{"text":"Mhmm.","start":516.2,"end":516.27997,"sentiment":"neutral","sentiment_score":0.024026501923799515}],"sentiment":"neutral","sentiment_score":0.01610683901783298,"num_words":17,"start":472.465,"end":516.27997},{"sentences":[{"text":"No worries.","start":516.27997,"end":517.1,"sentiment":"neutral","sentiment_score":0.0457821823656559},{"text":"No worries.","start":517.6449,"end":518.2049,"sentiment":"neutral","sentiment_score":0.16636128723621368},{"text":"Thank you so much, Bridget.","start":518.2049,"end":519.32495,"sentiment":"positive","sentiment_score":0.39117136001586916},{"text":"If you need further assistance, don't hesitate to call us.","start":519.32495,"end":522.30493,"sentiment":"neutral","sentiment_score":-0.01684402786195278},{"text":"Thank you.","start":523.80493,"end":524.2849,"sentiment":"positive","sentiment_score":0.7460929155349731}],"sentiment":"neutral","sentiment_score":0.17637568055873826,"num_words":21,"start":516.27997,"end":524.2849},{"sentences":[{"text":"Have a great weekend.","start":524.2849,"end":525.32495,"sentiment":"positive","sentiment_score":0.7804712206125259},{"text":"Goodbye.","start":525.32495,"end":525.82495,"sentiment":"positive","sentiment_score":0.527773916721344}],"sentiment":"positive","sentiment_score":0.7299317598342896,"num_words":5,"start":524.2849,"end":525.82495}]}}]},{"alternatives":[{"transcript":"Hi, Mary. My name is Projit, p r o j I t and then k a r. Hi. I'm good. Thanks. Hope you're doing well as well. I'm just having some issue with my Airtel dropping in and out while I'm trying to use it. Yep. Yes. P r r j I t and then k a r. Mhmm. So it just frequently whenever I'm trying to access web pages, it says connection interrupted and it's unable to load the page while I'm it's still showing that the connection is being maintained on my router though. It's a personal computer. No. It's Wi Fi connected. No. My phone's usually alright. No. I I only have a phone and computer. Yes. It's wireless. It was a, yeah, personal computer, which is plugged into the wall. Yeah. It is only it only it's got, like, a, like, a plug in Wi Fi thing. That's the only device that seems to be dropping out. Yes. It it's sort of, like, screwed in at the back because of the antenna. Right. I'm not entirely sure. I can try and check that though. I'm just wondering, though, on my phone, it is connected to a, like, five g network as well. So I'm wondering whether it just it it it sort of falls back to the five g if the Wi Fi isn't working. So I'm not sure if that issue might also be on my phone too. I mean, on my on my phone, though, like, when I'm I'm saying that I could be having issues on my phone as well, but I don't know because I think it just goes to the five g instead. I'm trying to do a speed test right now on my laptop, but it's it's saying con connection interrupted, so I'm able to do a speed test. I'm not sure what my antenna's capacity is, but I can try and check that somewhere. Yeah. Well, it's it's a it's a personal computer tower, not a laptop. I can it's it's rooted at the back. I'm taking a look right now. There's no lights or anything. It just it just says, like, Wi Fi, and I have the antenna plugged in. Yeah. I'm running it. I'm trying to run a speed test right now on my on my computer, and it's saying connection interrupted, so unable to complete. The receiver. Yeah. Mhmm. You're saying that to, like, retry it or, like, plug it in again or something or to replace it? Yep. Right. Okay. You you mean like a wall connector? Yeah. An Ethernet. Yeah. You yeah. That that would have been ideal. Just my computer is, like, not near an ether Ethernet port, but I might have to move it if that's the case. Alright. I think what I'll do then is I'll just try mess around with the the receiver because that's probably the issue as well. Because it it's it is showing that I have full I have full bars on, like, like, on the computer, but it's it's still saying connection interrupted intermittently. So it's yeah. I guess I can try the receiver. If I'm still having issues, I'll give a call once I've done something with that. Alright. Thank you, Mary. Thanks. Bye. Will do. Thank you. Bye. You too. 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Mary. My name is Projit, p r o j I t and then k a r. Hi. I'm good. Thanks.\n\nHope you're doing well as well. I'm just having some issue with my Airtel dropping in and out while I'm trying to use it. Yep. Yes. P r r j I t and then k a r.\n\nMhmm. So it just frequently whenever I'm trying to access web pages, it says connection interrupted and it's unable to load the page while I'm it's still showing that the connection is being maintained on my router though. It's a personal computer. No. It's Wi Fi connected.\n\nNo. My phone's usually alright. No. I I only have a phone and computer. Yes.\n\nIt's wireless. It was a, yeah, personal computer, which is plugged into the wall. Yeah. It is only it only it's got, like, a, like, a plug in Wi Fi thing. That's the only device that seems to be dropping out.\n\nYes. It it's sort of, like, screwed in at the back because of the antenna. Right. I'm not entirely sure. I can try and check that though.\n\nI'm just wondering, though, on my phone, it is connected to a, like, five g network as well. So I'm wondering whether it just it it it sort of falls back to the five g if the Wi Fi isn't working. So I'm not sure if that issue might also be on my phone too. I mean, on my on my phone, though, like, when I'm I'm saying that I could be having issues on my phone as well, but I don't know because I think it just goes to the five g instead. I'm trying to do a speed test right now on my laptop, but it's it's saying con connection interrupted, so I'm able to do a speed test.\n\nI'm not sure what my antenna's capacity is, but I can try and check that somewhere. Yeah. Well, it's it's a it's a personal computer tower, not a laptop. I can it's it's rooted at the back. I'm taking a look right now.\n\nThere's no lights or anything. It just it just says, like, Wi Fi, and I have the antenna plugged in. Yeah. I'm running it. I'm trying to run a speed test right now on my on my computer, and it's saying connection interrupted, so unable to complete.\n\nThe receiver. Yeah. Mhmm. You're saying that to, like, retry it or, like, plug it in again or something or to replace it? Yep.\n\nRight. Okay. You you mean like a wall connector? Yeah. An Ethernet.\n\nYeah. You yeah. That that would have been ideal. Just my computer is, like, not near an ether Ethernet port, but I might have to move it if that's the case. Alright.\n\nI think what I'll do then is I'll just try mess around with the the receiver because that's probably the issue as well. Because it it's it is showing that I have full I have full bars on, like, like, on the computer, but it's it's still saying connection interrupted intermittently. So it's yeah. I guess I can try the receiver. If I'm still having issues, I'll give a call once I've done something with that.\n\nAlright. Thank you, Mary. Thanks. Bye. Will do.\n\nThank you. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":4.88,"end":5.6,"sentiment":"neutral","sentiment_score":0.04229016415774822},{"text":"My name is Projit, p r o j I t and then k a r.","start":5.6,"end":8.98,"sentiment":"neutral","sentiment_score":0.04200862621267636},{"text":"Hi.","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.20459498465061188},{"text":"I'm good.","start":12.88,"end":13.28,"sentiment":"positive","sentiment_score":0.47691434621810913},{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.6380911469459534}],"sentiment":"neutral","sentiment_score":0.1195821212161155,"num_words":21,"start":4.88,"end":13.78},{"sentences":[{"text":"Hope you're doing well as well.","start":14.0,"end":15.375,"sentiment":"positive","sentiment_score":0.5580379664897919},{"text":"I'm just having some issue with my Airtel dropping in and out while I'm trying to use 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wondering, though, on my phone, it is connected to a, like, five g network as well.","start":230.845,"end":236.925,"sentiment":"neutral","sentiment_score":-0.221199298898379},{"text":"So I'm wondering whether it just it it it sort of falls back to the five g if the Wi Fi isn't working.","start":236.925,"end":243.02501,"sentiment":"negative","sentiment_score":-0.36694684819034906},{"text":"So I'm not sure if that issue might also be on my phone too.","start":243.25,"end":246.47,"sentiment":"negative","sentiment_score":-0.4701720561300005},{"text":"I mean, on my on my phone, though, like, when I'm I'm saying that I could be having issues on my phone as well, but I don't know because I think it just goes to the five g instead.","start":267.905,"end":278.06,"sentiment":"neutral","sentiment_score":-0.2195973445971807},{"text":"I'm trying to do a speed test right now on my laptop, but it's it's saying con connection interrupted, so I'm able to do a speed test.","start":279.24002,"end":286.425,"sentiment":"neutral","sentiment_score":-0.16154522655738723}],"sentiment":"neutral","sentiment_score":-0.2638825721546145,"num_words":121,"start":230.845,"end":286.425},{"sentences":[{"text":"I'm not sure what my antenna's capacity is, but I can try and check that somewhere.","start":287.04498,"end":294.66,"sentiment":"neutral","sentiment_score":-0.19709493406116962},{"text":"Yeah.","start":312.19498,"end":312.69498,"sentiment":"neutral","sentiment_score":-0.07221327722072601},{"text":"Well, it's it's a it's a personal computer tower, not a laptop.","start":337.025,"end":340.72498,"sentiment":"neutral","sentiment_score":-0.15972909393409887},{"text":"I can it's it's rooted at the back.","start":341.425,"end":343.745,"sentiment":"neutral","sentiment_score":-0.24076045397669077},{"text":"I'm taking a look right now.","start":343.745,"end":345.60498,"sentiment":"neutral","sentiment_score":-0.06443062052130699}],"sentiment":"neutral","sentiment_score":-0.17337555126395338,"num_words":43,"start":287.04498,"end":345.60498},{"sentences":[{"text":"There's no lights or anything.","start":351.1,"end":353.02,"sentiment":"negative","sentiment_score":-0.46435040831565855},{"text":"It just it just says, like, Wi Fi, and I have the antenna plugged in.","start":353.02,"end":357.44,"sentiment":"negative","sentiment_score":-0.33805108269055684},{"text":"Yeah.","start":374.41998,"end":374.74,"sentiment":"neutral","sentiment_score":-0.06777767091989517},{"text":"I'm running it.","start":374.74,"end":375.86,"sentiment":"neutral","sentiment_score":-0.047104076792796455},{"text":"I'm trying to run a speed test right now on my on my computer, and it's saying connection interrupted, so unable to complete.","start":375.86,"end":382.75998,"sentiment":"neutral","sentiment_score":-0.1740336737231068}],"sentiment":"neutral","sentiment_score":-0.24690175912481674,"num_words":47,"start":351.1,"end":382.75998},{"sentences":[{"text":"The receiver.","start":421.83502,"end":422.495,"sentiment":"neutral","sentiment_score":-0.009427718818187714},{"text":"Yeah.","start":422.55502,"end":423.05502,"sentiment":"neutral","sentiment_score":0.0034362133592367172},{"text":"Mhmm.","start":423.195,"end":423.695,"sentiment":"neutral","sentiment_score":-0.0003246343694627285},{"text":"You're saying that to, like, retry it or, like, plug it in again or something or to replace it?","start":427.43,"end":432.73,"sentiment":"neutral","sentiment_score":-0.025635242364124247},{"text":"Yep.","start":451.60498,"end":451.92,"sentiment":"neutral","sentiment_score":0.019165875390172005}],"sentiment":"neutral","sentiment_score":-0.020151982840616256,"num_words":24,"start":421.83502,"end":451.92},{"sentences":[{"text":"Right.","start":461.04,"end":461.54,"sentiment":"neutral","sentiment_score":0.06864206492900848},{"text":"Okay.","start":461.6,"end":462.1,"sentiment":"neutral","sentiment_score":0.07148133218288422},{"text":"You you mean like a wall connector?","start":469.375,"end":470.915,"sentiment":"neutral","sentiment_score":0.03625459064330373},{"text":"Yeah.","start":479.26,"end":479.5,"sentiment":"neutral","sentiment_score":0.03172188997268677},{"text":"An Ethernet.","start":479.5,"end":480.08002,"sentiment":"neutral","sentiment_score":0.02291582897305489}],"sentiment":"neutral","sentiment_score":0.03928825662781795,"num_words":12,"start":461.04,"end":480.08002},{"sentences":[{"text":"Yeah.","start":480.14,"end":480.64,"sentiment":"neutral","sentiment_score":0.05077225714921951},{"text":"You yeah.","start":480.7,"end":481.68,"sentiment":"neutral","sentiment_score":0.05726755037903786},{"text":"That that would have been ideal.","start":481.82,"end":483.42,"sentiment":"neutral","sentiment_score":0.10723755260308583},{"text":"Just my computer is, like, not near an ether Ethernet port, but I might have to move it if that's the case.","start":483.42,"end":488.32,"sentiment":"neutral","sentiment_score":-0.03679352795535868},{"text":"Alright.","start":489.9,"end":490.4,"sentiment":"neutral","sentiment_score":0.01839236542582512}],"sentiment":"neutral","sentiment_score":0.0005521069979295135,"num_words":32,"start":480.14,"end":490.4},{"sentences":[{"text":"I think what I'll do then is I'll just try mess around with the the receiver because that's probably the issue as well.","start":490.62,"end":497.375,"sentiment":"neutral","sentiment_score":-0.0714914375997108},{"text":"Because it it's it is showing that I have full I have full bars on, like, like, on the computer, but it's it's still saying connection interrupted intermittently.","start":499.19498,"end":508.43,"sentiment":"neutral","sentiment_score":-0.14738605650407927},{"text":"So it's yeah.","start":508.56998,"end":509.93,"sentiment":"neutral","sentiment_score":-0.07876811424891154},{"text":"I guess I can try the receiver.","start":509.93,"end":511.12997,"sentiment":"neutral","sentiment_score":-0.06327068592820849},{"text":"If I'm still having issues, I'll give a call once I've done something with that.","start":511.12997,"end":515.70996,"sentiment":"neutral","sentiment_score":-0.1365424354871114}],"sentiment":"neutral","sentiment_score":-0.11182168846655834,"num_words":76,"start":490.62,"end":515.70996},{"sentences":[{"text":"Alright.","start":515.93,"end":516.33,"sentiment":"neutral","sentiment_score":0.02687225304543972},{"text":"Thank you, Mary.","start":516.33,"end":517.0349,"sentiment":"neutral","sentiment_score":0.08156934628883998},{"text":"Thanks.","start":518.9549,"end":519.4549,"sentiment":"positive","sentiment_score":0.5133870840072632},{"text":"Bye.","start":519.5149,"end":520.0149,"sentiment":"neutral","sentiment_score":-0.0030066147446632385},{"text":"Will do.","start":522.1549,"end":522.6349,"sentiment":"neutral","sentiment_score":0.25353358685970306}],"sentiment":"neutral","sentiment_score":0.16112849186174572,"num_words":8,"start":515.93,"end":522.6349},{"sentences":[{"text":"Thank you.","start":522.6349,"end":523.1949,"sentiment":"positive","sentiment_score":0.6856635212898254},{"text":"Bye.","start":523.1949,"end":523.6949,"sentiment":"positive","sentiment_score":0.4160021245479584},{"text":"You too.","start":525.9149,"end":526.3949,"sentiment":"positive","sentiment_score":0.38487817347049713},{"text":"Bye.","start":526.3949,"end":526.8949,"sentiment":"neutral","sentiment_score":-0.11969216167926788}],"sentiment":"positive","sentiment_score":0.4062322253982226,"num_words":6,"start":522.6349,"end":526.8949}]}}]}],"paragraphs":{"transcript":"\nChannel 0: You've reached our department. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. My name is\n\nChannel 0: Hello,\n\nChannel 1: Projit, p r o j I t and then k a r.\n\nChannel 0: Projet. How may I help\n\nChannel 1: Hi.\n\nChannel 0: you today?\n\nChannel 1: I'm good. Thanks. Hope you're doing well as well. I'm just having some issue with my Airtel dropping in and out while I'm trying to use it.\n\nChannel 0: Okay. I'm so sorry to hear that, Projit. Let me just pull up your account. Okay? Hold on.\n\nAnd let me see and check with the network\n\nChannel 1: Yep.\n\nChannel 0: before we troubleshoot. Just give me one second. It's Progyt. Correct?\n\nChannel 1: Yes. P r r j I t and then k a r.\n\nChannel 0: Thank you so much. And checking on your account. Let me go ahead and check with Supa Network if there is an ongoing issue before we troubleshoot. Okay. So I'm checking on our Supa Network, and I'm not seeing any network maintenance or upcoming\n\nChannel 1: Mhmm.\n\nChannel 0: network maintenance. But to proceed, if I may ask, what or how what issue are you experiencing with Internet?\n\nChannel 1: So it just frequently whenever I'm trying to access web pages, it says connection interrupted and it's unable to load the page while I'm it's still showing that the connection is being maintained on my router though.\n\nChannel 0: Okay. Dropping out while accessing the browser. If I may ask, what device are you using when you try to\n\nChannel 1: It's a personal computer.\n\nChannel 0: computer. And is it wired to your router?\n\nChannel 1: No. It's\n\nChannel 0: Wire\n\nChannel 1: Wi\n\nChannel 0: connect.\n\nChannel 1: Fi connected.\n\nChannel 0: Okay. Computer. How about using your phones while accessing the browser? Do you experience the same?\n\nChannel 1: No. My phone's usually alright.\n\nChannel 0: Okay. So other than how about television? Do you also use your television Wi Fi connected or wirelessly\n\nChannel 1: No.\n\nChannel 0: connected\n\nChannel 1: I\n\nChannel 0: to the Internet?\n\nChannel 1: I only have a phone and computer.\n\nChannel 0: Okay. So the only device that is experiencing a frequent dropping out while accessing the browser is the laptop, which is wireless connected to the Internet. Correct?\n\nChannel 1: Yes. It's wireless. It was a, yeah, personal computer, which is plugged into the wall. Yeah. It is only it only it's got, like, a, like, a plug in Wi Fi thing.\n\nThat's the only\n\nChannel 0: Yeah.\n\nChannel 1: device that seems to be dropping\n\nChannel 0: A u\n\nChannel 1: out.\n\nChannel 0: it's like a USB plug in.\n\nChannel 1: Yes.\n\nChannel 0: Correct?\n\nChannel 1: It it's sort of, like, screwed in at the back because of the antenna.\n\nChannel 0: Uh-huh. If I may ask, how many gigabit could could it access on your Internet? Because it depends on how or how much they can receive.\n\nChannel 1: Right.\n\nChannel 0: Yeah. So since it would the only device that is experiencing the Internet dropout is the laptop and the rest of the device just like the phones, which is also wire connected to the wirelessly connected to the Internet. If I may, how many megabit could your antenna in your Wi Fi or your in your laptop could\n\nChannel 1: I'm not entirely sure. I can try and check that though.\n\nChannel 0: receive?\n\nChannel 1: I'm just wondering, though, on my phone, it is connected to a, like, five g network as well. So I'm wondering whether it just it it it sort of falls back to the five g if the Wi Fi isn't working. So I'm not sure if that issue might also be on my phone too.\n\nChannel 0: Actually, for your laptop, if the connector can only receive 2.4 or 2.5 g, even though you have a five g connector I mean, five g connection, your laptop could only receive 2.4. I mean, two\n\nChannel 1: I mean,\n\nChannel 0: point five\n\nChannel 1: on my\n\nChannel 0: or whatever\n\nChannel 1: on\n\nChannel 0: it\n\nChannel 1: my\n\nChannel 0: could\n\nChannel 1: phone,\n\nChannel 0: receive.\n\nChannel 1: though, like, when I'm I'm saying that I could be having issues on my phone as well, but I don't know because I think it just goes to the five g instead. I'm trying to do a speed test right now on my laptop, but it's it's saying con connection interrupted, so I'm able to do a speed test. I'm not sure what my antenna's capacity is, but I can try and check that somewhere.\n\nChannel 0: You can check it on let me on the lower right corner of your laptop because though you mentioned our our phones can be connected to five g Wi Fi, but,\n\nChannel 1: Yeah.\n\nChannel 0: the connector could only receive 2.5 something megabit per second depending on the connector that we are using. For us to check on your upper or I'm sorry. Lower right corner of your laptop, are you seeing the Internet access?\n\nChannel 1: Well, it's it's a it's a personal computer tower, not a laptop. I\n\nChannel 0: Oh,\n\nChannel 1: can\n\nChannel 0: sorry.\n\nChannel 1: it's it's rooted at the back. I'm taking a look right now.\n\nChannel 0: Mhmm.\n\nChannel 1: There's no lights or anything. It just it just says, like, Wi Fi, and I have the antenna plugged in.\n\nChannel 0: Okay. Let me have you tried running speed test or no because it keeps dropping out? How\n\nChannel 1: Yeah.\n\nChannel 0: about\n\nChannel 1: I'm\n\nChannel 0: your\n\nChannel 1: running\n\nChannel 0: phone?\n\nChannel 1: it. I'm trying to run a speed test right now on my on my computer, and it's\n\nChannel 0: Computer.\n\nChannel 1: saying connection interrupted, so unable to complete.\n\nChannel 0: So it's it's that since the router is I mean, we've already verified that there's no maintenance on our network. Some of the device are also I mean, not experiencing the Internet dropout but your computer. Have you tried I mean, it the possible the most possible reason could be the receiver of your Internet, which is the antenna that you that is currently connected to your\n\nChannel 1: The receiver.\n\nChannel 0: computer.\n\nChannel 1: Yeah. Mhmm.\n\nChannel 0: Yeah.\n\nChannel 1: You're\n\nChannel 0: If\n\nChannel 1: saying that to,\n\nChannel 0: You're saying\n\nChannel 1: like,\n\nChannel 0: it's, like,\n\nChannel 1: retry it or, like,\n\nChannel 0: trying\n\nChannel 1: plug\n\nChannel 0: to,\n\nChannel 1: it in\n\nChannel 0: like,\n\nChannel 1: again\n\nChannel 0: plug\n\nChannel 1: or something\n\nChannel 0: it in again\n\nChannel 1: or\n\nChannel 0: or something.\n\nChannel 1: to replace it?\n\nChannel 0: I would yes. We could try removing it and blocking I mean, plugging it back again. But if in any case that the receiver can only receive 2.5 g, there is also connector that could axe I mean, could receive five g, I guess,\n\nChannel 1: Yep.\n\nChannel 0: that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet.\n\nChannel 1: Right. Okay.\n\nChannel 0: Yeah. So you so that the connector could receive more than 2.5 megabit per second.\n\nChannel 1: You you mean like a wall connector?\n\nChannel 0: Or if you want, you could also purchase a ether an Ethernet cable.\n\nChannel 1: Yeah. An Ethernet. Yeah. You yeah. That that would have been ideal.\n\nJust my computer is, like, not near an ether Ethernet port, but I might have to move it if that's the case. Alright. I think what I'll do then is I'll just try mess around with the the receiver because that's probably the issue as well.\n\nChannel 0: Yeah.\n\nChannel 1: Because it it's it is showing that I have full I have full bars on, like,\n\nChannel 0: Mhmm.\n\nChannel 1: like, on the computer, but it's it's still saying connection interrupted intermittently. So it's yeah. I guess I can try the receiver. If I'm still having issues, I'll give a call once I've done\n\nChannel 0: Mhmm.\n\nChannel 1: something with that. Alright.\n\nChannel 0: Mhmm. No\n\nChannel 1: Thank you,\n\nChannel 0: worries.\n\nChannel 1: Mary.\n\nChannel 0: No worries. Thank you so much,\n\nChannel 1: Thanks.\n\nChannel 0: Bridget. If you\n\nChannel 1: Bye.\n\nChannel 0: need further assistance, don't hesitate to call us.\n\nChannel 1: Will do. Thank you. Bye.\n\nChannel 0: Thank you. Have a great weekend. Goodbye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"You've reached our department.","start":0.39999998,"end":1.62,"sentiment":"neutral","sentiment_score":0.02362299431115389},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":0.028968557249754667},{"text":"May I have your name, please?","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":0.022016804044445355}],"sentiment":"neutral","sentiment_score":0.024461930750736167,"channel":0,"num_words":14,"start":0.39999998,"end":4.74},{"sentences":[{"text":"Hi, Mary.","start":4.88,"end":5.6,"sentiment":"neutral","sentiment_score":0.04229016415774822},{"text":"My name is","start":5.6,"end":6.08,"sentiment":"neutral","sentiment_score":0.03587394952774048}],"sentiment":"neutral","sentiment_score":0.03844043537974358,"channel":1,"num_words":5,"start":4.88,"end":6.08},{"sentences":[{"text":"Hello,","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.0690421536564827}],"sentiment":"neutral","sentiment_score":0.0690421536564827,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Projit, p r o j I t and then k a r.","start":6.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.043542295383910336}],"sentiment":"neutral","sentiment_score":0.043542295383910336,"channel":1,"num_words":12,"start":6.08,"end":8.98},{"sentences":[{"text":"Projet.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.0641353577375412},{"text":"How may I help","start":11.28,"end":11.92,"sentiment":"neutral","sentiment_score":0.1297934502363205}],"sentiment":"neutral","sentiment_score":0.11666183173656464,"channel":0,"num_words":5,"start":10.4,"end":11.92},{"sentences":[{"text":"Hi.","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.20459498465061188}],"sentiment":"neutral","sentiment_score":0.20459498465061188,"channel":1,"num_words":1,"start":11.84,"end":12.34},{"sentences":[{"text":"you today?","start":11.92,"end":12.66,"sentiment":"neutral","sentiment_score":0.19139857590198517}],"sentiment":"neutral","sentiment_score":0.19139857590198517,"channel":0,"num_words":2,"start":11.92,"end":12.66},{"sentences":[{"text":"I'm good.","start":12.88,"end":13.28,"sentiment":"positive","sentiment_score":0.47691434621810913},{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.6380911469459534},{"text":"Hope you're doing well as well.","start":14.0,"end":15.375,"sentiment":"positive","sentiment_score":0.5580379664897919},{"text":"I'm just having some issue with my Airtel dropping in and out while I'm trying to use it.","start":15.775,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.28517798913849723}],"sentiment":"neutral","sentiment_score":-0.007150228376741763,"channel":1,"num_words":27,"start":12.88,"end":21.154999},{"sentences":[{"text":"Okay.","start":22.224998,"end":22.625,"sentiment":"neutral","sentiment_score":-0.11878742277622224},{"text":"I'm so sorry to hear that, Projit.","start":22.625,"end":24.404999,"sentiment":"neutral","sentiment_score":-0.2445965281554631},{"text":"Let me just pull up your account.","start":24.865,"end":26.76,"sentiment":"neutral","sentiment_score":-0.07403976044484548},{"text":"Okay?","start":26.76,"end":27.160002,"sentiment":"neutral","sentiment_score":-0.05746650695800781},{"text":"Hold on.","start":27.160002,"end":27.900002,"sentiment":"neutral","sentiment_score":-0.06599797680974007}],"sentiment":"neutral","sentiment_score":-0.14103910575310388,"channel":0,"num_words":18,"start":22.224998,"end":27.900002},{"sentences":[{"text":"And let me see and check with the network","start":29.320002,"end":31.740002,"sentiment":"neutral","sentiment_score":-0.03228360517985291}],"sentiment":"neutral","sentiment_score":-0.03228360517985291,"channel":0,"num_words":9,"start":29.320002,"end":31.740002},{"sentences":[{"text":"Yep.","start":32.75,"end":33.25,"sentiment":"neutral","sentiment_score":-0.04082852602005005}],"sentiment":"neutral","sentiment_score":-0.04082852602005005,"channel":1,"num_words":1,"start":32.75,"end":33.25},{"sentences":[{"text":"before we troubleshoot.","start":33.16,"end":34.78,"sentiment":"neutral","sentiment_score":-0.050682557125886284},{"text":"Just give me one second.","start":34.84,"end":36.22,"sentiment":"neutral","sentiment_score":-0.02226240877062082},{"text":"It's Progyt.","start":39.16,"end":40.565,"sentiment":"neutral","sentiment_score":0.0008383616805076597},{"text":"Correct?","start":40.625,"end":41.125,"sentiment":"neutral","sentiment_score":-0.005991265177726746}],"sentiment":"neutral","sentiment_score":-0.024334023367952217,"channel":0,"num_words":11,"start":33.16,"end":41.125},{"sentences":[{"text":"Yes.","start":41.365,"end":41.685,"sentiment":"neutral","sentiment_score":0.010792860761284828},{"text":"P r r j I t and then k a r.","start":41.685,"end":44.265,"sentiment":"neutral","sentiment_score":0.0027556143362413754}],"sentiment":"neutral","sentiment_score":0.003425384871661663,"channel":1,"num_words":12,"start":41.365,"end":44.265},{"sentences":[{"text":"Thank you so much.","start":44.864998,"end":46.165,"sentiment":"positive","sentiment_score":0.47525446861982346},{"text":"And checking on your account.","start":47.585,"end":49.425,"sentiment":"neutral","sentiment_score":0.10432365536689758},{"text":"Let me go ahead and check with Supa Network if there is an ongoing issue before we troubleshoot.","start":49.425,"end":61.16,"sentiment":"neutral","sentiment_score":0.022618630732823577},{"text":"Okay.","start":61.38,"end":61.78,"sentiment":"neutral","sentiment_score":-0.01281054224818945},{"text":"So I'm checking on our Supa Network, and I'm not seeing any network maintenance or upcoming","start":61.78,"end":68.595,"sentiment":"neutral","sentiment_score":-0.0980385800357908}],"sentiment":"neutral","sentiment_score":0.028371447310994634,"channel":0,"num_words":44,"start":44.864998,"end":68.595},{"sentences":[{"text":"Mhmm.","start":68.355,"end":68.855,"sentiment":"neutral","sentiment_score":-0.07583622634410858}],"sentiment":"neutral","sentiment_score":-0.07583622634410858,"channel":1,"num_words":1,"start":68.355,"end":68.855},{"sentences":[{"text":"network maintenance.","start":69.854996,"end":70.755,"sentiment":"neutral","sentiment_score":-0.08697966858744621},{"text":"But to proceed, if I may ask, what or how what issue are you experiencing with Internet?","start":70.975,"end":79.955,"sentiment":"neutral","sentiment_score":-0.05776397686670808}],"sentiment":"neutral","sentiment_score":-0.060839312837312094,"channel":0,"num_words":19,"start":69.854996,"end":79.955},{"sentences":[{"text":"So it just frequently whenever I'm trying to access web pages, it says connection interrupted and it's unable to load the page while I'm it's still showing that the connection is being maintained on my router though.","start":80.755005,"end":92.25,"sentiment":"neutral","sentiment_score":-0.2676128108759184}],"sentiment":"neutral","sentiment_score":-0.2676128108759184,"channel":1,"num_words":37,"start":80.755005,"end":92.25},{"sentences":[{"text":"Okay.","start":93.78,"end":94.28,"sentiment":"neutral","sentiment_score":-0.07311844825744629},{"text":"Dropping out while accessing the browser.","start":94.42,"end":99.935,"sentiment":"neutral","sentiment_score":-0.10861998051404953},{"text":"If I may ask, what device are you using when you try to","start":99.935,"end":103.91499,"sentiment":"neutral","sentiment_score":-0.05373196962934274}],"sentiment":"neutral","sentiment_score":-0.07116769682615995,"channel":0,"num_words":20,"start":93.78,"end":103.91499},{"sentences":[{"text":"It's a personal 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The agent suggests troubleshooting the issue with the router and suggests replacing the antenna. The agent also suggests using a different Ethernet cable for the phone. The call ends with the agent offering further assistance if needed."},"intents":{"segments":[{"text":"I'm just having some issue with my Airtel dropping in and out while I'm trying to use it. Okay.","start_word":49,"end_word":67,"intents":[{"intent":"Troubleshoot airtel issue","confidence_score":0.258024}]},{"text":"So it's it's that since the router is I mean, we've already verified that there's no maintenance on our network.","start_word":850,"end_word":869,"intents":[{"intent":"Notify network issues","confidence_score":0.00003854972}]},{"text":"to replace it?","start_word":953,"end_word":955,"intents":[{"intent":"Replace receiver","confidence_score":0.613284}]},{"text":"We could try removing it and blocking I mean, plugging it back again. But if in any case that the receiver can only receive 2.5 g, there is also connector that could axe I mean, could receive five g, I guess, Yep. that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet. Right. Okay. Yeah.","start_word":959,"end_word":1024,"intents":[{"intent":"Remove receiver","confidence_score":0.03736746}]},{"text":"that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet. Right. Okay.","start_word":1001,"end_word":1023,"intents":[{"intent":"Maximize internet use","confidence_score":0.015964279}]}]},"sentiments":{"segments":[{"text":"You've reached our department. My name is Mary. May I have your name, please? Hi, Mary. My name is Hello, Projit, p r o j I t and then k a r. Projet. How may I help Hi. you today?","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.05701310932636261},{"text":"I'm good. Thanks. Hope you're doing well as well.","start_word":40,"end_word":48,"sentiment":"positive","sentiment_score":0.5348662734031677},{"text":"I'm just having some issue with my Airtel dropping in and out while I'm trying to use it. Okay. I'm so sorry to hear that, Projit. Let me just pull up your account. Okay? Hold on. And let me see and check with the network Yep. before we troubleshoot. Just give me one second. It's Progyt. Correct? Yes. P r r j I t and then k a r.","start_word":49,"end_word":117,"sentiment":"neutral","sentiment_score":-0.10729974508285522},{"text":"Thank you so much.","start_word":118,"end_word":121,"sentiment":"positive","sentiment_score":0.461576372385025},{"text":"And checking on your account. Let me go ahead and check with Supa Network if there is an ongoing issue before we troubleshoot. Okay. So I'm checking on our Supa Network, and I'm not seeing any network maintenance or upcoming Mhmm. network maintenance. But to proceed, if I may ask, what or how what issue are you experiencing with Internet? So it just frequently whenever I'm trying to access web pages, it says connection interrupted and it's unable to load the page while I'm it's still showing that the connection is being maintained on my router though. Okay. Dropping out while accessing the browser. If I may ask, what device are you using when you try to It's a personal computer. computer. And is it wired to your router? No. It's Wire Wi connect. Fi connected. Okay. Computer. How about using your phones while accessing the browser? Do you experience the same? No. My phone's usually alright. Okay. So other than how about television? Do you also use your television Wi Fi connected or wirelessly No. connected I to the Internet? I only have a phone and computer. Okay. So the only device that is experiencing a frequent dropping out while accessing the browser is the laptop, which is wireless connected to the Internet. Correct? Yes. It's wireless. It was a, yeah, personal computer, which is plugged into the wall. Yeah. It is only it only it's got, like, a, like, a plug in Wi Fi thing. That's the only Yeah. device that seems to be dropping A u out. it's like a USB plug in. Yes. Correct?","start_word":122,"end_word":389,"sentiment":"neutral","sentiment_score":-0.11665775304409996},{"text":"It it's sort of, like, screwed in at the back because of the antenna.","start_word":390,"end_word":403,"sentiment":"negative","sentiment_score":-0.39017587900161743},{"text":"Uh-huh. If I may ask, how many gigabit could could it access on your Internet? Because it depends on how or how much they can receive. Right. Yeah. So since it would the only device that is experiencing the Internet dropout is the laptop and the rest of the device just like the phones, which is also wire connected to the wirelessly connected to the Internet. If I may, how many megabit could your antenna in your Wi Fi or your in your laptop could I'm not entirely sure. I can try and check that though. receive? I'm just wondering, though, on my phone, it is connected to a, like, five g network as well.","start_word":404,"end_word":518,"sentiment":"neutral","sentiment_score":-0.15131349861621857},{"text":"So I'm wondering whether it just it it it sort of falls back to the five g if the Wi Fi isn't working. So I'm not sure if that issue might also be on my phone too. Actually, for your laptop, if the connector can only receive 2.4 or 2.5 g, even though you have a five g connector I mean, five g connection, your laptop could only receive 2.4.","start_word":519,"end_word":588,"sentiment":"negative","sentiment_score":-0.389482706785202},{"text":"I mean, two I mean, point five on my or whatever on it my could phone, receive. though, like, when I'm I'm saying that I could be having issues on my phone as well, but I don't know because I think it just goes to the five g instead. I'm trying to do a speed test right now on my laptop, but it's it's saying con connection interrupted, so I'm able to do a speed test. I'm not sure what my antenna's capacity is, but I can try and check that somewhere. You can check it on let me on the lower right corner of your laptop because though you mentioned our our phones can be connected to five g Wi Fi, but, Yeah. the connector could only receive 2.5 something megabit per second depending on the connector that we are using. For us to check on your upper or I'm sorry. Lower right corner of your laptop, are you seeing the Internet access? Well, it's it's a it's a personal computer tower, not a laptop. I Oh, can sorry. it's it's rooted at the back. I'm taking a look right now. Mhmm.","start_word":589,"end_word":781,"sentiment":"neutral","sentiment_score":-0.1451849639415741},{"text":"There's no lights or anything.","start_word":782,"end_word":786,"sentiment":"negative","sentiment_score":-0.447720468044281},{"text":"It just it just says, like, Wi Fi, and I have the antenna plugged in. Okay. Let me have you tried running speed test or no because it keeps dropping out? How Yeah. about I'm your running phone? it. I'm trying to run a speed test right now on my on my computer, and it's Computer.","start_word":787,"end_word":842,"sentiment":"neutral","sentiment_score":-0.1577736884355545},{"text":"saying connection interrupted, so unable to complete.","start_word":843,"end_word":849,"sentiment":"negative","sentiment_score":-0.4298895299434662},{"text":"So it's it's that since the router is I mean, we've already verified that there's no maintenance on our network. Some of the device are also I mean, not experiencing the Internet dropout but your computer. Have you tried I mean, it the possible the most possible reason could be the receiver of your Internet, which is the antenna that you that is currently connected to your The receiver. computer. Yeah. Mhmm. Yeah. You're If saying that to, You're saying like, it's, like, retry it or, like, trying plug to, it in like, again plug or something it in again or or something. to replace it? I would yes. We could try removing it and blocking I mean, plugging it back again. But if in any case that the receiver can only receive 2.5 g, there is also connector that could axe I mean, could receive five g, I guess, Yep. that needs to be replaced so that you can use your I mean, you can maximize the use of your Internet. Right. Okay. Yeah. So you so that the connector could receive more than 2.5 megabit per second. You you mean like a wall connector? Or if you want, you could also purchase a ether an Ethernet cable. Yeah. An Ethernet. Yeah. You yeah. That that would have been ideal. Just my computer is, like, not near an ether Ethernet port, but I might have to move it if that's the case. Alright. I think what I'll do then is I'll just try mess around with the the receiver because that's probably the issue as well. Yeah. Because it it's it is showing that I have full I have full bars on, like, Mhmm. like, on the computer, but it's it's still saying connection interrupted intermittently. So it's yeah. I guess I can try the receiver. If I'm still having issues, I'll give a call once I've done Mhmm. something with that. Alright. Mhmm. No Thank you, worries. Mary. No worries.","start_word":850,"end_word":1181,"sentiment":"neutral","sentiment_score":-0.03726984084729688},{"text":"Thank you so much, Thanks.","start_word":1182,"end_word":1186,"sentiment":"positive","sentiment_score":0.4686852097511291},{"text":"Bridget. If you Bye. need further assistance, don't hesitate to call us. Will do.","start_word":1187,"end_word":1200,"sentiment":"neutral","sentiment_score":0.04246901760676077},{"text":"Thank you. Bye. Thank you. Have a great weekend. Goodbye. You too.","start_word":1201,"end_word":1212,"sentiment":"positive","sentiment_score":0.6058942079544067},{"text":"Bye.","start_word":1213,"end_word":1213,"sentiment":"neutral","sentiment_score":0.1906129419803619}],"average":{"sentiment":"neutral","sentiment_score":-0.09643991161909844}}}}