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Good afternoon. This is Airtel accounts. Am I speaking to Danielle Lanza?\n\nChannel 1: Yes, speaking.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good to\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. This is just like a quick check, Danielle. I would like to let you know that the invoice for your connection fee of $220 and the delivery charge for your complimentary router has been sent out to your email along with the payment instructions.\n\nWould you mind confirming if you got it? Oh, I'm sorry. You caught up. Have you received the email?\n\nChannel 1: Yep. I'm just checking.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Hello?\n\nChannel 0: Yeah. It's came from this email melissa@airtel.net.au. Alright. So if you do have any questions or if you need any assistance with the payment process, please let us know. Okay?\n\nChannel 1: Yeah. Three seconds. I've got a I've got an Internet voice. Internet connection for the voice you call.\n\nChannel 0: Oh, I'm so sorry. I'm not really sure what happened, but it seems like there is an issue with your line. It's cutting in and out.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So I'm not hearing properly what you're trying to say, but I hope you can hear me better. Just kindly arrange the payment at your earliest convenience so we could enable our team to dispatch\n\nChannel 1: Yep.\n\nChannel 0: your router. Okay?\n\nChannel 1: I can go to phone.\n\nChannel 0: Alright. Sure. Thank you so much, and you do have a great weekend. Be safe always, Danielle.\n\nChannel 1: Alright. Thank you very much.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018447868525981903}],"sentiment":"neutral","sentiment_score":0.018447868525981903,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.06328761577606201},{"text":"Good afternoon.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.15336282551288605},{"text":"This is Airtel accounts.","start":3.28,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.09300092794001102},{"text":"Am I speaking to Danielle Lanza?","start":4.7999997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.05871185287833214}],"sentiment":"neutral","sentiment_score":0.08417600737168239,"channel":0,"num_words":13,"start":2.08,"end":6.8199997},{"sentences":[{"text":"Yes, 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Danielle.","start":139.08499,"end":140.465,"sentiment":"positive","sentiment_score":0.344722643494606}],"sentiment":"positive","sentiment_score":0.44234560693011565,"channel":0,"num_words":17,"start":135.645,"end":140.465},{"sentences":[{"text":"Alright.","start":141.04999,"end":141.37,"sentiment":"neutral","sentiment_score":0.2204507291316986},{"text":"Thank you very much.","start":141.37,"end":142.51,"sentiment":"positive","sentiment_score":0.4202537313103676}],"sentiment":"positive","sentiment_score":0.3802931308746338,"channel":1,"num_words":5,"start":141.04999,"end":142.51},{"sentences":[{"text":"Thank you.","start":142.76694,"end":143.40694,"sentiment":"positive","sentiment_score":0.3672029972076416},{"text":"Bye 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The customer receives an email confirmation and confirms payment for the router. The call ends with the customer expressing difficulty with their phone connection but receiving assistance from the representative."},"intents":{"segments":[{"text":"This is just like a quick check, Danielle. I would like to let you know that the invoice for your connection fee of $220 and the delivery charge for your complimentary router has been sent out to your email along with the payment instructions. Would you mind confirming if you got it?","start_word":38,"end_word":89,"intents":[{"intent":"Check receipt of payment","confidence_score":0.0003806142}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. Am I speaking to Danielle Lanza? Yes, speaking. Hi. How are you today?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.10499626398086548},{"text":"Good to That's great to hear. I'm fine. Thank you so much for answering my phone call. This is just like a quick check, Danielle.","start_word":21,"end_word":45,"sentiment":"positive","sentiment_score":0.5243223309516907},{"text":"I would like to let you know that the invoice for your connection fee of $220 and the delivery charge for your complimentary router has been sent out to your email along with the payment instructions. Would you mind confirming if you got it? Oh, I'm sorry. You caught up. Have you received the email? Yep. I'm just checking. Okay.","start_word":46,"end_word":105,"sentiment":"neutral","sentiment_score":0.15137045085430145},{"text":"Thank you so much.","start_word":106,"end_word":109,"sentiment":"positive","sentiment_score":0.35054802894592285},{"text":"Hello? Yeah. It's came from this email melissa@airtel.net.au. Alright. So if you do have any questions or if you need any assistance with the payment process, please let us know. Okay? Yeah. Three seconds. I've got a I've got an Internet voice. Internet connection for the voice you call. Oh, I'm so sorry. I'm not really sure what happened, but it seems like there is an issue with your line. It's cutting in and out. Okay. Yeah. So I'm not hearing properly what you're trying to say, but I hope you can hear me better. Just kindly arrange the payment at your earliest convenience so we could enable our team to dispatch Yep. your router. Okay? I can go to phone. Alright. Sure.","start_word":110,"end_word":232,"sentiment":"neutral","sentiment_score":-0.043809887021780014},{"text":"Thank you so much, and you do have a great weekend. Be safe always, Danielle.","start_word":233,"end_word":247,"sentiment":"positive","sentiment_score":0.4711450934410095},{"text":"Alright.","start_word":248,"end_word":248,"sentiment":"neutral","sentiment_score":0.2204507291316986},{"text":"Thank you very much. Thank you.","start_word":249,"end_word":254,"sentiment":"positive","sentiment_score":0.398825466632843},{"text":"Bye bye. Bye.","start_word":255,"end_word":257,"sentiment":"neutral","sentiment_score":0.16303178668022156}],"average":{"sentiment":"neutral","sentiment_score":0.1139679463704427}}}}