{"metadata":{"transaction_key":"deprecated","request_id":"019f16aa-0b91-7770-af67-8cf9b5567255","sha256":"79e5a6eeb52f8732fa048367690b753d1593066ebc0cfec5f2069a910556f4c9","created":"2026-06-30T03:54:32.194Z","duration":92.30394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":316,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":354,"output_tokens":354},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":354,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. May I know what is the number? Mhmm. Okay. Yeah. But I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with other Airtel. So yeah. Actually, we do not have their customer support as well as we are not connected with them. We are a tech company. We cannot check that one. Yeah. Because we do not yeah. We do not have your number on our end, your account. And Airtel is the only one who have your account and can monitor or check it. Okay. You're welcome. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"hello","start":1.12,"end":1.62,"confidence":0.9916992,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.12896782159805298},{"word":"good","start":2.08,"end":2.32,"confidence":0.97802734,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3700874149799347},{"word":"morning","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3598208427429199},{"word":"this","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3095949590206146},{"word":"is","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3436054289340973},{"word":"maureen","start":3.04,"end":3.4399998,"confidence":0.9526367,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.3985666632652282},{"word":"from","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3485814034938812},{"word":"airtel","start":3.6799998,"end":4.08,"confidence":0.7241618,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2627015709877014},{"word":"tech","start":4.08,"end":4.3199997,"confidence":0.94384766,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.3150756359100342},{"word":"support","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.322559118270874},{"word":"how","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3671149015426636},{"word":"can","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3995997607707978},{"word":"i","start":5.3599997,"end":5.52,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3751603066921234},{"word":"assist","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.3070937395095825},{"word":"you","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3445925712585449},{"word":"today","start":5.92,"end":6.42,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.25475919246673584},{"word":"mhmm","start":29.175,"end":29.675,"confidence":0.96032715,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.020009728148579597},{"word":"may","start":30.18,"end":30.42,"confidence":0.9658203,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.01872837729752064},{"word":"i","start":30.42,"end":30.5,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02182324044406414},{"word":"know","start":30.5,"end":30.740002,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.018651459366083145},{"word":"what","start":30.740002,"end":30.980001,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.015713384374976158},{"word":"is","start":30.980001,"end":31.220001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.020803777500987053},{"word":"the","start":31.220001,"end":31.380001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012610623612999916},{"word":"number","start":31.380001,"end":31.880001,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.011111972853541374},{"word":"mhmm","start":35.3,"end":35.7,"confidence":0.97302246,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.004937605001032352},{"word":"okay","start":35.7,"end":36.2,"confidence":0.9284668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002070067450404167},{"word":"yeah","start":37.06,"end":37.46,"confidence":0.95043945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007310598157346249},{"word":"but","start":37.46,"end":37.78,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03853766620159149},{"word":"i","start":37.78,"end":37.940002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06426750868558884},{"word":"have","start":37.940002,"end":38.18,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07391958683729172},{"word":"to","start":38.18,"end":38.420002,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07248011231422424},{"word":"cut","start":38.420002,"end":38.74,"confidence":0.8432617,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.07792039215564728},{"word":"you","start":38.74,"end":38.98,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06662726402282715},{"word":"there","start":38.98,"end":39.22,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06901098042726517},{"word":"because","start":39.22,"end":39.72,"confidence":0.7324219,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09399177134037018},{"word":"since","start":40.02,"end":40.260002,"confidence":0.88671875,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.1317344754934311},{"word":"we","start":40.260002,"end":40.5,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13440459966659546},{"word":"are","start":40.5,"end":40.74,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1356976479291916},{"word":"airtel","start":40.74,"end":41.14,"confidence":0.9479167,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.1012820154428482},{"word":"australia","start":41.14,"end":41.64,"confidence":0.9902344,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.1267174333333969},{"word":"we","start":42.18,"end":42.34,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16725754737854004},{"word":"only","start":42.34,"end":42.58,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.15037722885608673},{"word":"service","start":42.58,"end":43.08,"confidence":0.9980469,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.11199018359184264},{"word":"australian","start":43.14,"end":43.620003,"confidence":0.99902344,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.1187320351600647},{"word":"phone","start":43.620003,"end":43.86,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.13007859885692596},{"word":"numbers","start":43.86,"end":44.36,"confidence":0.98999023,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":-0.1282462477684021},{"word":"unfortunately","start":44.965,"end":45.465,"confidence":0.9995117,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.33545762300491333},{"word":"we","start":45.765,"end":46.004997,"confidence":0.9921875,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3908834755420685},{"word":"are","start":46.004997,"end":46.164997,"confidence":0.9980469,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.36126574873924255},{"word":"unable","start":46.164997,"end":46.484997,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.4194289445877075},{"word":"to","start":46.484997,"end":46.644997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4632667005062103},{"word":"resolve","start":46.644997,"end":47.045,"confidence":0.99902344,"punctuated_word":"resolve","sentiment":"negative","sentiment_score":-0.4845709204673767},{"word":"this","start":47.045,"end":47.364998,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.35628655552864075},{"word":"issue","start":47.364998,"end":47.684998,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.24610662460327148},{"word":"for","start":47.684998,"end":47.844997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.32388895750045776},{"word":"you","start":47.844997,"end":48.164997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3008524477481842},{"word":"as","start":48.164997,"end":48.484997,"confidence":0.98535156,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.31090468168258667},{"word":"we","start":48.484997,"end":48.644997,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.24188047647476196},{"word":"are","start":48.644997,"end":48.805,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2467785477638245},{"word":"not","start":48.805,"end":49.045,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.247647687792778},{"word":"affiliated","start":49.045,"end":49.545,"confidence":1.0,"punctuated_word":"affiliated","sentiment":"neutral","sentiment_score":-0.2246350646018982},{"word":"with","start":49.765,"end":50.265,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.29613035917282104},{"word":"other","start":50.485,"end":50.885,"confidence":0.99609375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.3054845333099365},{"word":"airtel","start":50.885,"end":51.385,"confidence":0.9963379,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.2271766662597656},{"word":"so","start":53.605,"end":53.765,"confidence":0.97509766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.021981043741106987},{"word":"yeah","start":54.015,"end":54.515,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.013126485981047152},{"word":"actually","start":57.82,"end":58.14,"confidence":0.763916,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.08703726530075073},{"word":"we","start":58.14,"end":58.38,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14904743432998657},{"word":"do","start":58.38,"end":58.54,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13026364147663116},{"word":"not","start":58.54,"end":58.7,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13440777361392975},{"word":"have","start":58.7,"end":58.86,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14342957735061646},{"word":"their","start":58.86,"end":59.1,"confidence":0.9614258,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.14740613102912903},{"word":"customer","start":59.1,"end":59.58,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.190398633480072},{"word":"support","start":59.58,"end":59.98,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.24319179356098175},{"word":"as","start":59.98,"end":60.22,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2044239342212677},{"word":"well","start":60.22,"end":60.72,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.2179698348045349},{"word":"as","start":60.86,"end":61.1,"confidence":0.9248047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1780744343996048},{"word":"we","start":61.1,"end":61.34,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18514901399612427},{"word":"are","start":61.34,"end":61.5,"confidence":0.85498047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1672685742378235},{"word":"not","start":61.5,"end":61.74,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17110851407051086},{"word":"connected","start":61.74,"end":62.24,"confidence":0.9921875,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.17352677881717682},{"word":"with","start":62.3,"end":62.46,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2087336033582687},{"word":"them","start":62.46,"end":62.96,"confidence":0.99853516,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.21562620997428897},{"word":"we","start":64.22,"end":64.38,"confidence":0.8984375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.03548198193311691},{"word":"are","start":64.38,"end":64.54,"confidence":0.9223633,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04949485883116722},{"word":"a","start":64.54,"end":64.7,"confidence":0.7792969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04202473163604736},{"word":"tech","start":64.7,"end":64.94,"confidence":0.36010742,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.017099354416131973},{"word":"company","start":64.94,"end":65.44,"confidence":0.9902344,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.041780341416597366},{"word":"we","start":70.695,"end":71.175,"confidence":0.64501953,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.11741556227207184},{"word":"cannot","start":71.175,"end":71.495,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.13779351115226746},{"word":"check","start":71.495,"end":71.995,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.12850326299667358},{"word":"that","start":72.055,"end":72.295006,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.099602572619915},{"word":"one","start":72.295006,"end":72.535,"confidence":0.8864746,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.12068097293376924},{"word":"yeah","start":72.535,"end":72.855,"confidence":0.99072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02226833254098892},{"word":"because","start":72.855,"end":73.355,"confidence":0.984375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.046281598508358},{"word":"we","start":73.415,"end":73.655,"confidence":0.95947266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05743548274040222},{"word":"do","start":73.655,"end":73.735,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04674375802278519},{"word":"not","start":73.735,"end":73.895004,"confidence":0.9941406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.054150309413671494},{"word":"yeah","start":74.775,"end":75.015,"confidence":0.9851074,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0754057914018631},{"word":"we","start":75.015,"end":75.175,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.11254367232322691},{"word":"do","start":75.175,"end":75.415,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12090407311916351},{"word":"not","start":75.415,"end":75.655,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10523486137390135},{"word":"have","start":75.655,"end":75.735,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1222112476825714},{"word":"your","start":75.735,"end":76.235,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11700467765331268},{"word":"number","start":77.015,"end":77.495,"confidence":0.9892578,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.11229872703552246},{"word":"on","start":77.495,"end":77.655,"confidence":0.84716797,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1406220942735672},{"word":"our","start":77.655,"end":77.815,"confidence":0.41357422,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1499985158443451},{"word":"end","start":77.815,"end":78.135,"confidence":0.65405273,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.1862550377845764},{"word":"your","start":78.135,"end":78.375,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14229024946689606},{"word":"account","start":78.375,"end":78.875,"confidence":0.7858887,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.14747634530067444},{"word":"and","start":79.655,"end":80.135,"confidence":0.6777344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05029909312725067},{"word":"airtel","start":80.135,"end":80.615005,"confidence":0.8833008,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.004029391333460808},{"word":"is","start":80.615005,"end":80.855,"confidence":0.44750977,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.027617935091257095},{"word":"the","start":80.855,"end":81.33501,"confidence":0.89746094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016026463359594345},{"word":"only","start":81.33501,"end":81.575005,"confidence":0.97802734,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.005022082477807999},{"word":"one","start":81.575005,"end":82.055,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.011247802525758743},{"word":"who","start":82.055,"end":82.215004,"confidence":0.8618164,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.019833005964756012},{"word":"have","start":82.215004,"end":82.375,"confidence":0.99121094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.019014615565538406},{"word":"your","start":82.375,"end":82.615005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02828475832939148},{"word":"account","start":82.615005,"end":83.115005,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.0402359813451767},{"word":"and","start":83.735,"end":84.055,"confidence":0.8769531,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.028937114402651787},{"word":"can","start":84.055,"end":84.375,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.008674465119838715},{"word":"monitor","start":84.375,"end":84.855,"confidence":0.9980469,"punctuated_word":"monitor","sentiment":"neutral","sentiment_score":-0.009009834378957748},{"word":"or","start":84.855,"end":85.088936,"confidence":0.93408203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008448990061879158},{"word":"check","start":87.728935,"end":88.048935,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0977662205696106},{"word":"it","start":88.048935,"end":88.548935,"confidence":0.9753418,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.08494161069393158},{"word":"okay","start":88.60893,"end":89.088936,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17455673217773438},{"word":"you're","start":89.088936,"end":89.32893,"confidence":1.0,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.30335766077041626},{"word":"welcome","start":89.32893,"end":89.80894,"confidence":0.99902344,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4078055918216706},{"word":"bye","start":89.80894,"end":90.048935,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.34347397089004517},{"word":"have","start":90.048935,"end":90.28893,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5057409405708313},{"word":"a","start":90.28893,"end":90.368935,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5311925411224365},{"word":"great","start":90.368935,"end":90.60893,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5143744945526123},{"word":"day","start":90.60893,"end":91.10893,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4415035843849182}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMay I know what is the number? Mhmm. Okay. Yeah. But I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you as we are not affiliated with other Airtel. So yeah. Actually, we do not have their customer support as well as we are not connected with them. We are a tech company. We cannot check that one.\n\nYeah. Because we do not yeah. We do not have your number on our end, your account. And Airtel is the only one who have your account and can monitor or check it. Okay.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.12896782159805298},{"text":"Good morning.","start":2.08,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3649541288614273},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.32866925426891874},{"text":"How can I assist you today?","start":4.96,"end":6.42,"sentiment":"positive","sentiment_score":0.341386745373408},{"text":"Mhmm.","start":29.175,"end":29.675,"sentiment":"neutral","sentiment_score":-0.020009728148579597}],"sentiment":"neutral","sentiment_score":0.3051689178408945,"num_words":17,"start":1.12,"end":29.675},{"sentences":[{"text":"May I know what is the number?","start":30.18,"end":31.880001,"sentiment":"neutral","sentiment_score":-0.01706326220716749},{"text":"Mhmm.","start":35.3,"end":35.7,"sentiment":"neutral","sentiment_score":-0.004937605001032352},{"text":"Okay.","start":35.7,"end":36.2,"sentiment":"neutral","sentiment_score":-0.002070067450404167},{"text":"Yeah.","start":37.06,"end":37.46,"sentiment":"neutral","sentiment_score":-0.007310598157346249},{"text":"But I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers.","start":37.46,"end":44.36,"sentiment":"neutral","sentiment_score":-0.1049091208137964}],"sentiment":"neutral","sentiment_score":-0.07334601384555471,"num_words":29,"start":30.18,"end":44.36},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with other Airtel.","start":44.965,"end":51.385,"sentiment":"neutral","sentiment_score":-0.3212581119603581},{"text":"So yeah.","start":53.605,"end":54.515,"sentiment":"neutral","sentiment_score":-0.01755376486107707},{"text":"Actually, we do not have their customer support as well as we are not connected with them.","start":57.82,"end":62.96,"sentiment":"neutral","sentiment_score":-0.17335665576598225},{"text":"We are a tech company.","start":64.22,"end":65.44,"sentiment":"neutral","sentiment_score":-0.037176253646612166},{"text":"We cannot check that one.","start":70.695,"end":72.535,"sentiment":"neutral","sentiment_score":-0.12079917639493942}],"sentiment":"neutral","sentiment_score":-0.20329135836676715,"num_words":47,"start":44.965,"end":72.535},{"sentences":[{"text":"Yeah.","start":72.535,"end":72.855,"sentiment":"neutral","sentiment_score":-0.02226833254098892},{"text":"Because we do not yeah.","start":72.855,"end":75.015,"sentiment":"neutral","sentiment_score":-0.056003388017416},{"text":"We do not have your number on our end, your account.","start":75.015,"end":78.875,"sentiment":"neutral","sentiment_score":-0.13243995471434158},{"text":"And Airtel is the only one who have your account and can monitor or check it.","start":79.655,"end":88.548935,"sentiment":"neutral","sentiment_score":-0.004817232606001198},{"text":"Okay.","start":88.60893,"end":89.088936,"sentiment":"neutral","sentiment_score":0.17455673217773438}],"sentiment":"neutral","sentiment_score":-0.048871875411885625,"num_words":34,"start":72.535,"end":89.088936},{"sentences":[{"text":"You're welcome.","start":89.088936,"end":89.80894,"sentiment":"positive","sentiment_score":0.3555816262960434},{"text":"Bye.","start":89.80894,"end":90.048935,"sentiment":"positive","sentiment_score":0.34347397089004517},{"text":"Have a great day.","start":90.048935,"end":91.10893,"sentiment":"positive","sentiment_score":0.4982028901576996}],"sentiment":"positive","sentiment_score":0.4353498263018472,"num_words":7,"start":89.088936,"end":91.10893}]}}]},{"alternatives":[{"transcript":"Hey there. My name is Dixant. Actually, I need your help. I'm in a situation where I need to know if my Airtel number is deactivated. I think it is deactivated. I just wanna make sure that it doesn't go to any other person. Like like, I don't want it to be, like, assigned to any other person. It's it's Indian number? Okay. I'll tell you. Can you give me the ATAL Indian number which I can call? Is there any chance that you can check my phone number if it's activated or not? Please have a look. Please have a look if you can. Alright. Alright. No worries. Sure. Thank you. No worries. Bye. Bye.","confidence":0.9995117,"words":[{"word":"hey","start":6.8799996,"end":7.2,"confidence":0.9604492,"punctuated_word":"Hey","sentiment":"neutral","sentiment_score":0.06025156006217003},{"word":"there","start":7.2,"end":7.52,"confidence":0.91748047,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.05151521414518356},{"word":"my","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.042979635298252106},{"word":"name","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04382628947496414},{"word":"is","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04359659925103187},{"word":"dixant","start":8.08,"end":8.58,"confidence":0.69073486,"punctuated_word":"Dixant.","sentiment":"neutral","sentiment_score":0.036522798240184784},{"word":"actually","start":8.96,"end":9.36,"confidence":0.9980469,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.033677101135253906},{"word":"i","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016656965017318726},{"word":"need","start":9.5199995,"end":9.84,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03472137078642845},{"word":"your","start":9.84,"end":10.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04451657831668854},{"word":"help","start":10.16,"end":10.559999,"confidence":1.0,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.01957602985203266},{"word":"i'm","start":10.559999,"end":10.88,"confidence":0.9580078,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.045591287314891815},{"word":"in","start":10.88,"end":11.38,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.054636791348457336},{"word":"a","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02312149852514267},{"word":"situation","start":11.679999,"end":12.179999,"confidence":1.0,"punctuated_word":"situation","sentiment":"neutral","sentiment_score":-0.02950058877468109},{"word":"where","start":12.48,"end":12.96,"confidence":0.99316406,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.043048374354839325},{"word":"i","start":12.96,"end":13.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057703837752342224},{"word":"need","start":13.12,"end":13.36,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05678325891494751},{"word":"to","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.046238310635089874},{"word":"know","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.045629240572452545},{"word":"if","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05726545304059982},{"word":"my","start":13.92,"end":14.08,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.09461592137813568},{"word":"airtel","start":14.08,"end":14.559999,"confidence":0.9614258,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.06535178422927856},{"word":"number","start":14.559999,"end":15.059999,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.065103679895401},{"word":"is","start":15.764999,"end":16.005,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12992161512374878},{"word":"deactivated","start":16.005,"end":16.505,"confidence":0.98811847,"punctuated_word":"deactivated.","sentiment":"neutral","sentiment_score":-0.09180360287427902},{"word":"i","start":17.205,"end":17.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10900690406560898},{"word":"think","start":17.445,"end":17.685,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.10884002596139908},{"word":"it","start":17.685,"end":17.845,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1771439164876938},{"word":"is","start":17.845,"end":18.085,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1631583869457245},{"word":"deactivated","start":18.085,"end":18.585,"confidence":0.9983724,"punctuated_word":"deactivated.","sentiment":"neutral","sentiment_score":-0.1135588064789772},{"word":"i","start":18.725,"end":18.885,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13257090747356415},{"word":"just","start":18.885,"end":19.125,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09032934904098512},{"word":"wanna","start":19.125,"end":19.365,"confidence":0.9873047,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.08661195635795593},{"word":"make","start":19.365,"end":19.525,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.0581195130944252},{"word":"sure","start":19.525,"end":19.765,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07084368914365768},{"word":"that","start":19.765,"end":20.005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10696104913949966},{"word":"it","start":20.005,"end":20.165,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1247577965259552},{"word":"doesn't","start":20.165,"end":20.645,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.13833773136138916},{"word":"go","start":20.645,"end":20.885,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.2687075138092041},{"word":"to","start":20.885,"end":21.385,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31891828775405884},{"word":"any","start":21.445,"end":21.765,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.3094874918460846},{"word":"other","start":21.765,"end":22.265,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.31858864426612854},{"word":"person","start":22.965,"end":23.465,"confidence":0.8154297,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":-0.2178448736667633},{"word":"like","start":23.845,"end":24.345,"confidence":1.0,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.14793062210083008},{"word":"like","start":24.645,"end":24.965,"confidence":0.7817383,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13624924421310425},{"word":"i","start":24.965,"end":25.045,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1929723620414734},{"word":"don't","start":25.045,"end":25.285,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19390550255775452},{"word":"want","start":25.285,"end":25.525,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.22327207028865817},{"word":"it","start":25.525,"end":25.685,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20816248655319217},{"word":"to","start":25.685,"end":25.845,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3156713843345642},{"word":"be","start":25.845,"end":25.925,"confidence":0.9641113,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":-0.2491696774959564},{"word":"like","start":25.925,"end":26.425,"confidence":0.9914551,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2592555284500122},{"word":"assigned","start":26.564999,"end":27.044998,"confidence":0.9902344,"punctuated_word":"assigned","sentiment":"neutral","sentiment_score":-0.19726994633674624},{"word":"to","start":27.044998,"end":27.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22851836681365967},{"word":"any","start":27.285,"end":27.525,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24934661388397217},{"word":"other","start":27.525,"end":27.765,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.225980281829834},{"word":"person","start":27.765,"end":28.265,"confidence":1.0,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":-0.1714443564414978},{"word":"it's","start":32.42,"end":32.739998,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01270322035998106},{"word":"it's","start":32.739998,"end":33.14,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.009770906530320644},{"word":"indian","start":33.14,"end":33.54,"confidence":0.81640625,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.02340395376086235},{"word":"number","start":33.54,"end":33.94,"confidence":0.8288574,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.015477439388632774},{"word":"okay","start":33.94,"end":34.44,"confidence":0.9824219,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012314814142882824},{"word":"i'll","start":34.739998,"end":34.9,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.011528278701007366},{"word":"tell","start":34.9,"end":35.06,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.0067188069224357605},{"word":"you","start":35.06,"end":35.56,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.002550431527197361},{"word":"can","start":52.985,"end":53.225,"confidence":0.63916016,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.034767135977745056},{"word":"you","start":53.225,"end":53.464996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026904398575425148},{"word":"give","start":53.464996,"end":53.625,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.02186199463903904},{"word":"me","start":53.625,"end":53.784996,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.013522031717002392},{"word":"the","start":53.784996,"end":54.184998,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017685426399111748},{"word":"atal","start":54.184998,"end":54.585,"confidence":0.3466797,"punctuated_word":"ATAL","sentiment":"neutral","sentiment_score":-0.018341688439249992},{"word":"indian","start":54.585,"end":54.985,"confidence":0.7470703,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.016587819904088974},{"word":"number","start":54.985,"end":55.225,"confidence":0.9970703,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.013179793022572994},{"word":"which","start":55.225,"end":55.464996,"confidence":0.92822266,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.00929027609527111},{"word":"i","start":55.464996,"end":55.625,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014835413545370102},{"word":"can","start":55.625,"end":55.864998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.022297121584415436},{"word":"call","start":55.864998,"end":56.364998,"confidence":0.99853516,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.03469720110297203},{"word":"is","start":63.920002,"end":64.16,"confidence":0.9921875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04737547039985657},{"word":"there","start":64.16,"end":64.4,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.041294507682323456},{"word":"any","start":64.4,"end":64.64,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.04313528537750244},{"word":"chance","start":64.64,"end":64.96,"confidence":1.0,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":-0.04258737340569496},{"word":"that","start":64.96,"end":65.200005,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.018814735114574432},{"word":"you","start":65.200005,"end":65.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023514604195952415},{"word":"can","start":65.36,"end":65.76,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.037224218249320984},{"word":"check","start":65.76,"end":66.16,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03397360071539879},{"word":"my","start":66.16,"end":66.4,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03978140279650688},{"word":"phone","start":66.4,"end":66.64,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.04594095051288605},{"word":"number","start":66.64,"end":66.96,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.041413649916648865},{"word":"if","start":66.96,"end":67.12,"confidence":0.9536133,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.046994078904390335},{"word":"it's","start":67.12,"end":67.36,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05518323928117752},{"word":"activated","start":67.36,"end":67.86,"confidence":0.9980469,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":-0.0555727481842041},{"word":"or","start":67.92,"end":68.08,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06678546220064163},{"word":"not","start":68.08,"end":68.58,"confidence":0.9995117,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.08484360575675964},{"word":"please","start":71.28,"end":71.6,"confidence":0.9951172,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.13341334462165833},{"word":"have","start":71.6,"end":71.840004,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16834373772144318},{"word":"a","start":71.840004,"end":72.0,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16964614391326904},{"word":"look","start":72.0,"end":72.48,"confidence":0.9633789,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.17688116431236267},{"word":"please","start":72.48,"end":72.8,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.046101540327072144},{"word":"have","start":72.8,"end":72.96,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.028956379741430283},{"word":"a","start":72.96,"end":73.04,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03299375995993614},{"word":"look","start":73.04,"end":73.28,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0319976769387722},{"word":"if","start":73.28,"end":73.520004,"confidence":0.9223633,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05224071070551872},{"word":"you","start":73.520004,"end":73.68,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.061124250292778015},{"word":"can","start":73.68,"end":74.18,"confidence":0.99902344,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.04971868544816971},{"word":"alright","start":80.055,"end":80.555,"confidence":0.89746094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.02506239339709282},{"word":"alright","start":83.895,"end":84.375,"confidence":0.9819336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.010843089781701565},{"word":"no","start":84.375,"end":84.615,"confidence":0.94384766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.002467334270477295},{"word":"worries","start":84.615,"end":85.115,"confidence":0.99316406,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.004187166690826416},{"word":"sure","start":86.32894,"end":86.728935,"confidence":0.7636719,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06654220819473267},{"word":"thank","start":86.728935,"end":86.96894,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23603208363056183},{"word":"you","start":86.96894,"end":87.20894,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16012802720069885},{"word":"no","start":87.20894,"end":87.44894,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07515892386436462},{"word":"worries","start":87.44894,"end":87.94894,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09163622558116911},{"word":"bye","start":90.64894,"end":91.14894,"confidence":0.7824707,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1936323344707489},{"word":"bye","start":91.20894,"end":91.70894,"confidence":0.9260254,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09259538352489471}],"paragraphs":{"transcript":"\nHey there. My name is Dixant. Actually, I need your help. I'm in a situation where I need to know if my Airtel number is deactivated. I think it is deactivated.\n\nI just wanna make sure that it doesn't go to any other person. Like like, I don't want it to be, like, assigned to any other person. It's it's Indian number? Okay. I'll tell you.\n\nCan you give me the ATAL Indian number which I can call? Is there any chance that you can check my phone number if it's activated or not? Please have a look. Please have a look if you can. Alright.\n\nAlright. No worries. Sure. Thank you. No worries.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hey there.","start":6.8799996,"end":7.52,"sentiment":"neutral","sentiment_score":0.055883387103676796},{"text":"My name is Dixant.","start":7.52,"end":8.58,"sentiment":"neutral","sentiment_score":0.04173133056610823},{"text":"Actually, I need your help.","start":8.96,"end":10.559999,"sentiment":"neutral","sentiment_score":0.029829609021544457},{"text":"I'm in a situation where I need to know if my Airtel number is deactivated.","start":10.559999,"end":16.505,"sentiment":"neutral","sentiment_score":-0.06042101631561915},{"text":"I think it is deactivated.","start":17.205,"end":18.585,"sentiment":"neutral","sentiment_score":-0.1343416079878807}],"sentiment":"neutral","sentiment_score":-0.037102682035296194,"num_words":31,"start":6.8799996,"end":18.585},{"sentences":[{"text":"I just wanna make sure that it doesn't go to any other person.","start":18.725,"end":23.465,"sentiment":"neutral","sentiment_score":-0.17246760026766703},{"text":"Like like, I don't want it to be, like, assigned to any other person.","start":23.845,"end":28.265,"sentiment":"neutral","sentiment_score":-0.21422488881008966},{"text":"It's it's Indian number?","start":32.42,"end":33.94,"sentiment":"neutral","sentiment_score":-0.015338880009949207},{"text":"Okay.","start":33.94,"end":34.44,"sentiment":"neutral","sentiment_score":-0.012314814142882824},{"text":"I'll tell you.","start":34.739998,"end":35.56,"sentiment":"neutral","sentiment_score":-0.006932505716880162}],"sentiment":"neutral","sentiment_score":-0.15244843137583564,"num_words":35,"start":18.725,"end":35.56},{"sentences":[{"text":"Can you give me the ATAL Indian number which I can call?","start":52.985,"end":56.364998,"sentiment":"neutral","sentiment_score":-0.020330858416855335},{"text":"Is there any chance that you can check my phone number if it's activated or not?","start":63.920002,"end":68.58,"sentiment":"neutral","sentiment_score":-0.04527718329336494},{"text":"Please have a look.","start":71.28,"end":72.48,"sentiment":"neutral","sentiment_score":-0.1620710976421833},{"text":"Please have a look if you can.","start":72.48,"end":74.18,"sentiment":"neutral","sentiment_score":-0.043304714773382456},{"text":"Alright.","start":80.055,"end":80.555,"sentiment":"neutral","sentiment_score":-0.02506239339709282}],"sentiment":"neutral","sentiment_score":-0.04862212552689016,"num_words":40,"start":52.985,"end":80.555},{"sentences":[{"text":"Alright.","start":83.895,"end":84.375,"sentiment":"neutral","sentiment_score":-0.010843089781701565},{"text":"No worries.","start":84.375,"end":85.115,"sentiment":"neutral","sentiment_score":-0.0033272504806518555},{"text":"Sure.","start":86.32894,"end":86.728935,"sentiment":"neutral","sentiment_score":0.06654220819473267},{"text":"Thank you.","start":86.728935,"end":87.20894,"sentiment":"neutral","sentiment_score":0.19808005541563034},{"text":"No worries.","start":87.20894,"end":87.94894,"sentiment":"neutral","sentiment_score":0.08339757472276688}],"sentiment":"neutral","sentiment_score":0.07649998471606523,"num_words":8,"start":83.895,"end":87.94894},{"sentences":[{"text":"Bye.","start":90.64894,"end":91.14894,"sentiment":"neutral","sentiment_score":0.1936323344707489},{"text":"Bye.","start":91.20894,"end":91.70894,"sentiment":"neutral","sentiment_score":0.09259538352489471}],"sentiment":"neutral","sentiment_score":0.1431138589978218,"num_words":2,"start":90.64894,"end":91.70894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hey there. My name is Dixant. Actually, I need your help. I'm in a situation where I need to know if my Airtel number is deactivated. I think it is deactivated.\n\nI just wanna make sure that it doesn't go to any other person. Like like, I don't want it to be, like, assigned to any other person.\n\nChannel 0: Mhmm. May I know what is the number?\n\nChannel 1: It's it's Indian number? Okay. I'll tell you.\n\nChannel 0: Mhmm. Okay. Yeah. But I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with other Airtel.\n\nChannel 1: Can you give\n\nChannel 0: So\n\nChannel 1: me the\n\nChannel 0: yeah.\n\nChannel 1: ATAL Indian number which I can call?\n\nChannel 0: Actually, we do not have their customer support as well as we are not connected with them.\n\nChannel 1: Is there\n\nChannel 0: We are\n\nChannel 1: any\n\nChannel 0: a\n\nChannel 1: chance\n\nChannel 0: tech company.\n\nChannel 1: that you can check my phone number if it's activated or not?\n\nChannel 0: We cannot\n\nChannel 1: Please\n\nChannel 0: check\n\nChannel 1: have a look.\n\nChannel 0: that one.\n\nChannel 1: Please\n\nChannel 0: Yeah.\n\nChannel 1: have\n\nChannel 0: Because\n\nChannel 1: a look if\n\nChannel 0: we\n\nChannel 1: you\n\nChannel 0: do\n\nChannel 1: can.\n\nChannel 0: not yeah. We do not have your number on our end, your account. And\n\nChannel 1: Alright.\n\nChannel 0: Airtel is the only one who have your account and\n\nChannel 1: Alright.\n\nChannel 0: can\n\nChannel 1: No\n\nChannel 0: monitor\n\nChannel 1: worries.\n\nChannel 0: or\n\nChannel 1: Sure. Thank you. No worries.\n\nChannel 0: check it. Okay. You're welcome. Bye. Have a great day.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.12896782159805298},{"text":"Good morning.","start":2.08,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3649541288614273},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.32866925426891874},{"text":"How can I assist you today?","start":4.96,"end":6.42,"sentiment":"positive","sentiment_score":0.341386745373408}],"sentiment":"neutral","sentiment_score":0.32549258321523666,"channel":0,"num_words":16,"start":1.12,"end":6.42},{"sentences":[{"text":"Hey there.","start":6.8799996,"end":7.52,"sentiment":"neutral","sentiment_score":0.055883387103676796},{"text":"My name is Dixant.","start":7.52,"end":8.58,"sentiment":"neutral","sentiment_score":0.04173133056610823},{"text":"Actually, I need your help.","start":8.96,"end":10.559999,"sentiment":"neutral","sentiment_score":0.029829609021544457},{"text":"I'm in a situation where I need to know if my Airtel number is deactivated.","start":10.559999,"end":16.505,"sentiment":"neutral","sentiment_score":-0.06042101631561915},{"text":"I think it is deactivated.","start":17.205,"end":18.585,"sentiment":"neutral","sentiment_score":-0.1343416079878807}],"sentiment":"neutral","sentiment_score":-0.037102682035296194,"channel":1,"num_words":31,"start":6.8799996,"end":18.585},{"sentences":[{"text":"I just wanna make sure that it doesn't go to any other person.","start":18.725,"end":23.465,"sentiment":"neutral","sentiment_score":-0.17246760026766703},{"text":"Like like, I don't want it to be, like, assigned to any other person.","start":23.845,"end":28.265,"sentiment":"neutral","sentiment_score":-0.21422488881008966}],"sentiment":"neutral","sentiment_score":-0.19411952766003432,"channel":1,"num_words":27,"start":18.725,"end":28.265},{"sentences":[{"text":"Mhmm.","start":29.175,"end":29.675,"sentiment":"neutral","sentiment_score":-0.020009728148579597},{"text":"May I know what is the number?","start":30.18,"end":31.880001,"sentiment":"neutral","sentiment_score":-0.01706326220716749}],"sentiment":"neutral","sentiment_score":-0.017431570449844003,"channel":0,"num_words":8,"start":29.175,"end":31.880001},{"sentences":[{"text":"It's it's Indian number?","start":32.42,"end":33.94,"sentiment":"neutral","sentiment_score":-0.015338880009949207},{"text":"Okay.","start":33.94,"end":34.44,"sentiment":"neutral","sentiment_score":-0.012314814142882824},{"text":"I'll tell you.","start":34.739998,"end":35.56,"sentiment":"neutral","sentiment_score":-0.006932505716880162}],"sentiment":"neutral","sentiment_score":-0.011808481416665018,"channel":1,"num_words":8,"start":32.42,"end":35.56},{"sentences":[{"text":"Mhmm.","start":35.3,"end":35.7,"sentiment":"neutral","sentiment_score":-0.004937605001032352},{"text":"Okay.","start":35.7,"end":36.2,"sentiment":"neutral","sentiment_score":-0.002070067450404167},{"text":"Yeah.","start":37.06,"end":37.46,"sentiment":"neutral","sentiment_score":-0.007310598157346249},{"text":"But I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers.","start":37.46,"end":44.36,"sentiment":"neutral","sentiment_score":-0.1049091208137964},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with other Airtel.","start":44.965,"end":51.385,"sentiment":"neutral","sentiment_score":-0.3212581119603581}],"sentiment":"neutral","sentiment_score":-0.194755939533934,"channel":0,"num_words":40,"start":35.3,"end":51.385},{"sentences":[{"text":"Can you give","start":52.985,"end":53.625,"sentiment":"neutral","sentiment_score":-0.027844509730736416}],"sentiment":"neutral","sentiment_score":-0.027844509730736416,"channel":1,"num_words":3,"start":52.985,"end":53.625},{"sentences":[{"text":"So","start":53.605,"end":53.765,"sentiment":"neutral","sentiment_score":-0.021981043741106987}],"sentiment":"neutral","sentiment_score":-0.021981043741106987,"channel":0,"num_words":1,"start":53.605,"end":53.765},{"sentences":[{"text":"me the","start":53.625,"end":54.184998,"sentiment":"neutral","sentiment_score":-0.01560372905805707}],"sentiment":"neutral","sentiment_score":-0.01560372905805707,"channel":1,"num_words":2,"start":53.625,"end":54.184998},{"sentences":[{"text":"yeah.","start":54.015,"end":54.515,"sentiment":"neutral","sentiment_score":-0.013126485981047152}],"sentiment":"neutral","sentiment_score":-0.013126485981047152,"channel":0,"num_words":1,"start":54.015,"end":54.515},{"sentences":[{"text":"ATAL Indian number which I can call?","start":54.184998,"end":56.364998,"sentiment":"neutral","sentiment_score":-0.018461330527705804}],"sentiment":"neutral","sentiment_score":-0.018461330527705804,"channel":1,"num_words":7,"start":54.184998,"end":56.364998},{"sentences":[{"text":"Actually, we do not have their customer support as well as we are not connected with them.","start":57.82,"end":62.96,"sentiment":"neutral","sentiment_score":-0.17335665576598225}],"sentiment":"neutral","sentiment_score":-0.17335665576598225,"channel":0,"num_words":17,"start":57.82,"end":62.96},{"sentences":[{"text":"Is there","start":63.920002,"end":64.4,"sentiment":"neutral","sentiment_score":-0.04433498904109001}],"sentiment":"neutral","sentiment_score":-0.04433498904109001,"channel":1,"num_words":2,"start":63.920002,"end":64.4},{"sentences":[{"text":"We are","start":64.22,"end":64.54,"sentiment":"neutral","sentiment_score":-0.04248842038214207}],"sentiment":"neutral","sentiment_score":-0.04248842038214207,"channel":0,"num_words":2,"start":64.22,"end":64.54},{"sentences":[{"text":"any","start":64.4,"end":64.64,"sentiment":"neutral","sentiment_score":-0.04313528537750244}],"sentiment":"neutral","sentiment_score":-0.04313528537750244,"channel":1,"num_words":1,"start":64.4,"end":64.64},{"sentences":[{"text":"a","start":64.54,"end":64.7,"sentiment":"neutral","sentiment_score":-0.04202473163604736}],"sentiment":"neutral","sentiment_score":-0.04202473163604736,"channel":0,"num_words":1,"start":64.54,"end":64.7},{"sentences":[{"text":"chance","start":64.64,"end":64.96,"sentiment":"neutral","sentiment_score":-0.04258737340569496}],"sentiment":"neutral","sentiment_score":-0.04258737340569496,"channel":1,"num_words":1,"start":64.64,"end":64.96},{"sentences":[{"text":"tech company.","start":64.7,"end":65.44,"sentiment":"neutral","sentiment_score":-0.02943984791636467}],"sentiment":"neutral","sentiment_score":-0.02943984791636467,"channel":0,"num_words":2,"start":64.7,"end":65.44},{"sentences":[{"text":"that you can check my phone number if it's activated or not?","start":64.96,"end":68.58,"sentiment":"neutral","sentiment_score":-0.04583685798570514}],"sentiment":"neutral","sentiment_score":-0.04583685798570514,"channel":1,"num_words":12,"start":64.96,"end":68.58},{"sentences":[{"text":"We cannot","start":70.695,"end":71.495,"sentiment":"neutral","sentiment_score":-0.12760453671216965}],"sentiment":"neutral","sentiment_score":-0.12760453671216965,"channel":0,"num_words":2,"start":70.695,"end":71.495},{"sentences":[{"text":"Please","start":71.28,"end":71.6,"sentiment":"neutral","sentiment_score":-0.13341334462165833}],"sentiment":"neutral","sentiment_score":-0.13341334462165833,"channel":1,"num_words":1,"start":71.28,"end":71.6},{"sentences":[{"text":"check","start":71.495,"end":71.995,"sentiment":"neutral","sentiment_score":-0.12850326299667358}],"sentiment":"neutral","sentiment_score":-0.12850326299667358,"channel":0,"num_words":1,"start":71.495,"end":71.995},{"sentences":[{"text":"have a look.","start":71.6,"end":72.48,"sentiment":"neutral","sentiment_score":-0.1716236819823583}],"sentiment":"neutral","sentiment_score":-0.1716236819823583,"channel":1,"num_words":3,"start":71.6,"end":72.48},{"sentences":[{"text":"that one.","start":72.055,"end":72.535,"sentiment":"neutral","sentiment_score":-0.11014177277684212}],"sentiment":"neutral","sentiment_score":-0.11014177277684212,"channel":0,"num_words":2,"start":72.055,"end":72.535},{"sentences":[{"text":"Please","start":72.48,"end":72.8,"sentiment":"neutral","sentiment_score":-0.046101540327072144}],"sentiment":"neutral","sentiment_score":-0.046101540327072144,"channel":1,"num_words":1,"start":72.48,"end":72.8},{"sentences":[{"text":"Yeah.","start":72.535,"end":72.855,"sentiment":"neutral","sentiment_score":-0.02226833254098892}],"sentiment":"neutral","sentiment_score":-0.02226833254098892,"channel":0,"num_words":1,"start":72.535,"end":72.855},{"sentences":[{"text":"have","start":72.8,"end":72.96,"sentiment":"neutral","sentiment_score":-0.028956379741430283}],"sentiment":"neutral","sentiment_score":-0.028956379741430283,"channel":1,"num_words":1,"start":72.8,"end":72.96},{"sentences":[{"text":"Because","start":72.855,"end":73.355,"sentiment":"neutral","sentiment_score":-0.046281598508358}],"sentiment":"neutral","sentiment_score":-0.046281598508358,"channel":0,"num_words":1,"start":72.855,"end":73.355},{"sentences":[{"text":"a look if","start":72.96,"end":73.520004,"sentiment":"neutral","sentiment_score":-0.039077382534742355}],"sentiment":"neutral","sentiment_score":-0.039077382534742355,"channel":1,"num_words":3,"start":72.96,"end":73.520004},{"sentences":[{"text":"we","start":73.415,"end":73.655,"sentiment":"neutral","sentiment_score":-0.05743548274040222}],"sentiment":"neutral","sentiment_score":-0.05743548274040222,"channel":0,"num_words":1,"start":73.415,"end":73.655},{"sentences":[{"text":"you","start":73.520004,"end":73.68,"sentiment":"neutral","sentiment_score":-0.061124250292778015}],"sentiment":"neutral","sentiment_score":-0.061124250292778015,"channel":1,"num_words":1,"start":73.520004,"end":73.68},{"sentences":[{"text":"do","start":73.655,"end":73.735,"sentiment":"neutral","sentiment_score":-0.04674375802278519}],"sentiment":"neutral","sentiment_score":-0.04674375802278519,"channel":0,"num_words":1,"start":73.655,"end":73.735},{"sentences":[{"text":"can.","start":73.68,"end":74.18,"sentiment":"neutral","sentiment_score":-0.04971868544816971}],"sentiment":"neutral","sentiment_score":-0.04971868544816971,"channel":1,"num_words":1,"start":73.68,"end":74.18},{"sentences":[{"text":"not yeah.","start":73.735,"end":75.015,"sentiment":"neutral","sentiment_score":-0.0647780504077673},{"text":"We do not have your number on our end, your account.","start":75.015,"end":78.875,"sentiment":"neutral","sentiment_score":-0.13243995471434158},{"text":"And","start":79.655,"end":80.135,"sentiment":"neutral","sentiment_score":-0.05029909312725067}],"sentiment":"neutral","sentiment_score":-0.11690676398575306,"channel":0,"num_words":14,"start":73.735,"end":80.135},{"sentences":[{"text":"Alright.","start":80.055,"end":80.555,"sentiment":"neutral","sentiment_score":-0.02506239339709282}],"sentiment":"neutral","sentiment_score":-0.02506239339709282,"channel":1,"num_words":1,"start":80.055,"end":80.555},{"sentences":[{"text":"Airtel is the only one who have your account and","start":80.135,"end":84.055,"sentiment":"neutral","sentiment_score":-0.020024915039539338}],"sentiment":"neutral","sentiment_score":-0.020024915039539338,"channel":0,"num_words":10,"start":80.135,"end":84.055},{"sentences":[{"text":"Alright.","start":83.895,"end":84.375,"sentiment":"neutral","sentiment_score":-0.010843089781701565}],"sentiment":"neutral","sentiment_score":-0.010843089781701565,"channel":1,"num_words":1,"start":83.895,"end":84.375},{"sentences":[{"text":"can","start":84.055,"end":84.375,"sentiment":"neutral","sentiment_score":-0.008674465119838715}],"sentiment":"neutral","sentiment_score":-0.008674465119838715,"channel":0,"num_words":1,"start":84.055,"end":84.375},{"sentences":[{"text":"No","start":84.375,"end":84.615,"sentiment":"neutral","sentiment_score":-0.002467334270477295}],"sentiment":"neutral","sentiment_score":-0.002467334270477295,"channel":1,"num_words":1,"start":84.375,"end":84.615},{"sentences":[{"text":"monitor","start":84.375,"end":84.855,"sentiment":"neutral","sentiment_score":-0.009009834378957748}],"sentiment":"neutral","sentiment_score":-0.009009834378957748,"channel":0,"num_words":1,"start":84.375,"end":84.855},{"sentences":[{"text":"worries.","start":84.615,"end":85.115,"sentiment":"neutral","sentiment_score":-0.004187166690826416}],"sentiment":"neutral","sentiment_score":-0.004187166690826416,"channel":1,"num_words":1,"start":84.615,"end":85.115},{"sentences":[{"text":"or","start":84.855,"end":85.088936,"sentiment":"neutral","sentiment_score":0.008448990061879158}],"sentiment":"neutral","sentiment_score":0.008448990061879158,"channel":0,"num_words":1,"start":84.855,"end":85.088936},{"sentences":[{"text":"Sure.","start":86.32894,"end":86.728935,"sentiment":"neutral","sentiment_score":0.06654220819473267},{"text":"Thank you.","start":86.728935,"end":87.20894,"sentiment":"neutral","sentiment_score":0.19808005541563034},{"text":"No worries.","start":87.20894,"end":87.94894,"sentiment":"neutral","sentiment_score":0.08339757472276688}],"sentiment":"neutral","sentiment_score":0.12589949369430542,"channel":1,"num_words":5,"start":86.32894,"end":87.94894},{"sentences":[{"text":"check it.","start":87.728935,"end":88.548935,"sentiment":"neutral","sentiment_score":0.09135391563177109},{"text":"Okay.","start":88.60893,"end":89.088936,"sentiment":"neutral","sentiment_score":0.17455673217773438},{"text":"You're welcome.","start":89.088936,"end":89.80894,"sentiment":"positive","sentiment_score":0.3555816262960434},{"text":"Bye.","start":89.80894,"end":90.048935,"sentiment":"positive","sentiment_score":0.34347397089004517},{"text":"Have a great day.","start":90.048935,"end":91.10893,"sentiment":"positive","sentiment_score":0.4982028901576996}],"sentiment":"positive","sentiment_score":0.3404713347554207,"channel":0,"num_words":10,"start":87.728935,"end":91.10893},{"sentences":[{"text":"Bye.","start":90.64894,"end":91.14894,"sentiment":"neutral","sentiment_score":0.1936323344707489},{"text":"Bye.","start":91.20894,"end":91.70894,"sentiment":"neutral","sentiment_score":0.09259538352489471}],"sentiment":"neutral","sentiment_score":0.1431138589978218,"channel":1,"num_words":2,"start":90.64894,"end":91.70894}]},"summary":{"result":"success","short":"A customer named Dixant contacts Airtel tech support to inquire about the activation of his Airtel number. The representative informs him that they are unable to assist with activating the number and asks for his phone number to check if it is activated. The representative also tells him that Airtel is the only company that can assist him and that they cannot resolve his issue."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hey there.","start_word":3,"end_word":17,"intents":[{"intent":"Assist","confidence_score":0.00038018072}]},{"text":"May I know what is the number? It's it's Indian number? Okay.","start_word":75,"end_word":86,"intents":[{"intent":"Check number status","confidence_score":0.03451154}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12896782159805298},{"text":"Good morning. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.34091487526893616},{"text":"How can I assist you today? Hey there. My name is Dixant. Actually, I need your help. I'm in a situation where I need to know if my Airtel number is deactivated. I think it is deactivated. I just wanna make sure that it doesn't go to any other person. Like like, I don't want it to be, like, assigned to any other person. Mhmm. May I know what is the number? It's it's Indian number? Okay. I'll tell you. Mhmm. Okay. Yeah. But I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with other Airtel. Can you give So me the yeah. ATAL Indian number which I can call? Actually, we do not have their customer support as well as we are not connected with them. Is there We are any a chance tech company. that you can check my phone number if it's activated or not? We cannot Please check have a look. that one. Please Yeah. have Because a look if we you do can. not yeah. We do not have your number on our end, your account. And Alright. Airtel is the only one who have your account and Alright. can monitor No worries. or Sure. Thank you. No worries. check it. Okay.","start_word":10,"end_word":240,"sentiment":"neutral","sentiment_score":-0.07671553641557693},{"text":"You're welcome. Bye. Have a great day.","start_word":241,"end_word":247,"sentiment":"positive","sentiment_score":0.40868672728538513},{"text":"Bye. Bye.","start_word":248,"end_word":249,"sentiment":"neutral","sentiment_score":0.15879422426223755}],"average":{"sentiment":"neutral","sentiment_score":-0.035848649881653864}}}}