{"metadata":{"transaction_key":"deprecated","request_id":"01a0d0e1-a532-7360-8824-7baa9b199e27","sha256":"f8fc581070ab354f8620bace55d1104625806c74291b33e7c6aad852c0cfe313","created":"2026-09-24T00:47:24.675Z","duration":7.1279373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Devin Joy. I'm sorry I can't take your call right now. Please leave a message, and I'll return","confidence":0.9902344,"words":[{"word":"hi","start":2.3999999,"end":2.56,"confidence":0.99316406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.31682199239730835},{"word":"you've","start":2.56,"end":2.72,"confidence":0.99560547,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.3296172022819519},{"word":"reached","start":2.72,"end":3.04,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"positive","sentiment_score":0.3588920533657074},{"word":"devin","start":3.04,"end":3.36,"confidence":0.45703125,"punctuated_word":"Devin","sentiment":"positive","sentiment_score":0.3994252383708954},{"word":"joy","start":3.36,"end":3.6799998,"confidence":0.7178955,"punctuated_word":"Joy.","sentiment":"positive","sentiment_score":0.5101192593574524},{"word":"i'm","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.49865078926086426},{"word":"sorry","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.5258041024208069},{"word":"i","start":4.16,"end":4.24,"confidence":0.78808594,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5731412172317505},{"word":"can't","start":4.24,"end":4.4,"confidence":0.6850586,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6427246332168579},{"word":"take","start":4.4,"end":4.64,"confidence":0.9760742,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7113251090049744},{"word":"your","start":4.64,"end":4.7999997,"confidence":0.98095703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6566731929779053},{"word":"call","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.626694917678833},{"word":"right","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5051243305206299},{"word":"now","start":5.2,"end":5.44,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5150624513626099},{"word":"please","start":5.44,"end":5.68,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2650095820426941},{"word":"leave","start":5.68,"end":5.92,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.15964370965957642},{"word":"a","start":5.92,"end":6.0,"confidence":0.8671875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1508268564939499},{"word":"message","start":6.0,"end":6.3999996,"confidence":0.78759766,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.10387934744358064},{"word":"and","start":6.3999996,"end":6.56,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0278359055519104},{"word":"i'll","start":6.56,"end":6.72,"confidence":0.9013672,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06608747690916061},{"word":"return","start":6.72,"end":7.1279373,"confidence":0.9790039,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.05960991233587265}],"paragraphs":{"transcript":"\nHi. You've reached Devin Joy. I'm sorry I can't take your call right now. Please leave a message, and I'll return","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.56,"sentiment":"neutral","sentiment_score":0.31682199239730835},{"text":"You've reached Devin Joy.","start":2.56,"end":3.6799998,"sentiment":"positive","sentiment_score":0.39951343834400177},{"text":"I'm sorry I can't take your call right now.","start":3.6799998,"end":5.44,"sentiment":"negative","sentiment_score":-0.5839111937416924},{"text":"Please leave a message, and I'll return","start":5.44,"end":7.1279373,"sentiment":"neutral","sentiment_score":-0.11898468434810638}],"sentiment":"neutral","sentiment_score":-0.19872465658755528,"num_words":21,"start":2.3999999,"end":7.1279373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Devin Joy. I'm sorry I can't take your call right now. Please leave a message, and I'll return","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.56,"sentiment":"neutral","sentiment_score":0.31682199239730835},{"text":"You've reached Devin Joy.","start":2.56,"end":3.6799998,"sentiment":"positive","sentiment_score":0.39951343834400177},{"text":"I'm sorry I can't take your call right now.","start":3.6799998,"end":5.44,"sentiment":"negative","sentiment_score":-0.5839111937416924},{"text":"Please leave a message, and I'll return","start":5.44,"end":7.1279373,"sentiment":"neutral","sentiment_score":-0.11898468434810638}],"sentiment":"neutral","sentiment_score":-0.19872465658755528,"channel":1,"num_words":21,"start":2.3999999,"end":7.1279373}]},"summary":{"result":"success","short":"Hi. You've reached Devin Joy. I'm sorry I can't take your call right now. Please leave a message, and I'll return"},"intents":{"segments":[{"text":"I'm sorry I can't take your call right now.","start_word":5,"end_word":13,"intents":[{"intent":"Request to leave a message","confidence_score":0.001727222},{"intent":"Request to return a call","confidence_score":0.065588996}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31682199239730835},{"text":"You've reached Devin Joy.","start_word":1,"end_word":4,"sentiment":"positive","sentiment_score":0.39585408568382263},{"text":"I'm sorry I can't take your call right now.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.5752152800559998},{"text":"Please leave a message, and I'll return","start_word":14,"end_word":20,"sentiment":"neutral","sentiment_score":-0.11563730239868164}],"average":{"sentiment":"neutral","sentiment_score":-0.15784423010689871}}}}