{"metadata":{"transaction_key":"deprecated","request_id":"019ed3ac-43b8-7f33-8726-61af9ad947fb","sha256":"c8cc8b526fd1a7702e98e80caf5797c6b03e8c996e86118c69c93a5152391d4a","created":"2026-06-17T03:42:23.416Z","duration":7.5599375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Manuel. I'm calling from the phone right now. I'll speak to you later. Please leave a detailed message after the","confidence":0.9641113,"words":[{"word":"hi","start":1.76,"end":1.92,"confidence":0.8469238,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17634564638137817},{"word":"this","start":1.92,"end":2.24,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14749185740947723},{"word":"is","start":2.24,"end":2.32,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14844289422035217},{"word":"manuel","start":2.32,"end":2.56,"confidence":0.26275635,"punctuated_word":"Manuel.","sentiment":"neutral","sentiment_score":0.16245347261428833},{"word":"i'm","start":2.56,"end":2.8,"confidence":0.6088867,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.16182702779769895},{"word":"calling","start":2.8,"end":2.92,"confidence":0.82128906,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.08858506381511688},{"word":"from","start":2.92,"end":3.04,"confidence":0.37768555,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09411997348070145},{"word":"the","start":3.04,"end":3.12,"confidence":0.3474121,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08106869459152222},{"word":"phone","start":3.12,"end":3.36,"confidence":0.7841797,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.047874078154563904},{"word":"right","start":3.36,"end":3.4399998,"confidence":0.69970703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.08552274107933044},{"word":"now","start":3.4399998,"end":3.6799998,"confidence":0.9641113,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0637386366724968},{"word":"i'll","start":3.6799998,"end":3.76,"confidence":0.5488281,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021076269447803497},{"word":"speak","start":3.76,"end":4.0,"confidence":0.65283203,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.0018772780895233152},{"word":"to","start":4.0,"end":4.08,"confidence":0.7636719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0005242377519607544},{"word":"you","start":4.08,"end":4.16,"confidence":0.9658203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04867969453334808},{"word":"later","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.05362848192453384},{"word":"please","start":5.52,"end":5.92,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3257034718990326},{"word":"leave","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3009374439716339},{"word":"a","start":6.08,"end":6.24,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29790911078453064},{"word":"detailed","start":6.24,"end":6.64,"confidence":0.9970703,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.26410067081451416},{"word":"message","start":6.64,"end":7.04,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.36705076694488525},{"word":"after","start":7.04,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.37596362829208374},{"word":"the","start":7.2799997,"end":7.5599375,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23075756430625916}],"paragraphs":{"transcript":"\nHi. This is Manuel. I'm calling from the phone right now. I'll speak to you later. Please leave a detailed message after the","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.17634564638137817},{"text":"This is Manuel.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.15279607474803925},{"text":"I'm calling from the phone right now.","start":2.56,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.08896231651306152},{"text":"I'll speak to you later.","start":3.6799998,"end":4.66,"sentiment":"neutral","sentiment_score":0.02419658601284027},{"text":"Please leave a detailed message after the","start":5.52,"end":7.5599375,"sentiment":"neutral","sentiment_score":-0.3089175224304199}],"sentiment":"neutral","sentiment_score":-0.03408563655355702,"num_words":23,"start":1.76,"end":7.5599375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Manuel. I'm calling from the phone right now. I'll speak to you later. Please leave a detailed message after the","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":1.92,"sentiment":"neutral","sentiment_score":0.17634564638137817},{"text":"This is Manuel.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.15279607474803925},{"text":"I'm calling from the phone right now.","start":2.56,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.08896231651306152},{"text":"I'll speak to you later.","start":3.6799998,"end":4.66,"sentiment":"neutral","sentiment_score":0.02419658601284027},{"text":"Please leave a detailed message after the","start":5.52,"end":7.5599375,"sentiment":"neutral","sentiment_score":-0.3089175224304199}],"sentiment":"neutral","sentiment_score":-0.03408563655355702,"channel":1,"num_words":23,"start":1.76,"end":7.5599375}]},"summary":{"result":"success","short":"Hi. This is Manuel. I'm calling from the phone right now. I'll speak to you later. Please leave a detailed message after the"},"intents":{"segments":[{"text":"I'll speak to you later.","start_word":11,"end_word":15,"intents":[{"intent":"Request a call back","confidence_score":0.0056710937}]}]},"sentiments":{"segments":[{"text":"Hi. This is Manuel. I'm calling from the phone right now. I'll speak to you later.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.09168441593647005},{"text":"Please leave a detailed message after the","start_word":16,"end_word":22,"sentiment":"negative","sentiment_score":-0.33522382378578186}],"average":{"sentiment":"neutral","sentiment_score":-0.01504264771938324}}}}