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Bye.","paragraphs":[{"sentences":[{"text":"Okay.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.04798833280801773},{"text":"Yeah.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.26505112648010254},{"text":"Well, thanks very much, Mary.","start":10.48,"end":11.44,"sentiment":"positive","sentiment_score":0.44825214743614195},{"text":"I didn't understand where you're calling from.","start":11.44,"end":12.96,"sentiment":"neutral","sentiment_score":-0.18753978397165025},{"text":"Sorry.","start":12.96,"end":13.425,"sentiment":"neutral","sentiment_score":-0.11720681190490724}],"sentiment":"neutral","sentiment_score":0.07495432645082474,"num_words":15,"start":0.0,"end":13.425},{"sentences":[{"text":"Yeah.","start":31.54,"end":31.94,"sentiment":"neutral","sentiment_score":-0.020921792834997177},{"text":"So, Mary, I'm I'm I'm not the right contact for you.","start":31.94,"end":36.18,"sentiment":"neutral","sentiment_score":-0.2837734906510873},{"text":"Sorry.","start":36.18,"end":36.68,"sentiment":"neutral","sentiment_score":-0.2604023814201355},{"text":"I have no decision power or capability.","start":37.06,"end":39.16,"sentiment":"neutral","sentiment_score":-0.29726752638816833},{"text":"So so but thank you for calling.","start":39.620003,"end":43.048874,"sentiment":"neutral","sentiment_score":0.16833772723163878}],"sentiment":"neutral","sentiment_score":-0.1594570802041778,"num_words":27,"start":31.54,"end":43.048874},{"sentences":[{"text":"Have a great day.","start":43.048874,"end":43.768875,"sentiment":"positive","sentiment_score":0.41823773086071014},{"text":"Bye.","start":43.768875,"end":44.268875,"sentiment":"neutral","sentiment_score":0.12460623681545258}],"sentiment":"positive","sentiment_score":0.35951143205165864,"num_words":5,"start":43.048874,"end":44.268875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Okay.\n\nChannel 0: Yes. Hi, Phil. Good morning. This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Yeah. Well, thanks very much, Mary. I didn't understand where you're calling from. Sorry.\n\nChannel 0: Oh, sorry. We are calling from Vigilance AI. We are a cybersecurity company. So we run an AI powered MDR platform, which investigate and responds to security events 24 by seven while having your man in the loop.\n\nChannel 1: Yeah.\n\nChannel 0: Reason\n\nChannel 1: So, Mary,\n\nChannel 0: we called\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: I'm I'm not the right contact for you. Sorry. I have no decision power or capability. So so but thank you for calling. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Okay.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.04798833280801773}],"sentiment":"neutral","sentiment_score":0.04798833280801773,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.11370564252138138},{"text":"Hi, Phil.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.3304702043533325},{"text":"Good morning.","start":3.84,"end":4.58,"sentiment":"positive","sentiment_score":0.5664149820804596},{"text":"This is Mary calling from Vigilance AI.","start":4.96,"end":7.8399997,"sentiment":"positive","sentiment_score":0.47606905017580303},{"text":"I hope you're doing well.","start":7.8399997,"end":9.22,"sentiment":"positive","sentiment_score":0.6085563540458679}],"sentiment":"positive","sentiment_score":0.48722006687346625,"channel":0,"num_words":17,"start":2.3999999,"end":9.22},{"sentences":[{"text":"Yeah.","start":10.24,"end":10.48,"sentiment":"neutral","sentiment_score":0.26505112648010254},{"text":"Well, thanks very much, Mary.","start":10.48,"end":11.44,"sentiment":"positive","sentiment_score":0.44825214743614195},{"text":"I didn't understand where you're calling from.","start":11.44,"end":12.96,"sentiment":"neutral","sentiment_score":-0.18753978397165025},{"text":"Sorry.","start":12.96,"end":13.425,"sentiment":"neutral","sentiment_score":-0.11720681190490724}],"sentiment":"neutral","sentiment_score":0.07688046885388237,"channel":1,"num_words":14,"start":10.24,"end":13.425},{"sentences":[{"text":"Oh, sorry.","start":13.995,"end":14.815001,"sentiment":"neutral","sentiment_score":-0.0478753037750721},{"text":"We are calling from Vigilance AI.","start":14.875,"end":17.675,"sentiment":"neutral","sentiment_score":0.029677717325588066},{"text":"We are a cybersecurity company.","start":17.675,"end":19.775,"sentiment":"neutral","sentiment_score":0.05824644714593887},{"text":"So we run an AI powered MDR platform, which investigate and responds to security events 24 by seven while having your man in the loop.","start":20.715,"end":30.84,"sentiment":"neutral","sentiment_score":0.1185342812538147}],"sentiment":"neutral","sentiment_score":0.08781328851259068,"channel":0,"num_words":38,"start":13.995,"end":30.84},{"sentences":[{"text":"Yeah.","start":31.54,"end":31.94,"sentiment":"neutral","sentiment_score":-0.020921792834997177}],"sentiment":"neutral","sentiment_score":-0.020921792834997177,"channel":1,"num_words":1,"start":31.54,"end":31.94},{"sentences":[{"text":"Reason","start":31.78,"end":32.18,"sentiment":"neutral","sentiment_score":-0.04677896201610565}],"sentiment":"neutral","sentiment_score":-0.04677896201610565,"channel":0,"num_words":1,"start":31.78,"end":32.18},{"sentences":[{"text":"So, Mary,","start":31.94,"end":32.66,"sentiment":"neutral","sentiment_score":-0.11703752353787422}],"sentiment":"neutral","sentiment_score":-0.11703752353787422,"channel":1,"num_words":2,"start":31.94,"end":32.66},{"sentences":[{"text":"we called","start":32.18,"end":32.66,"sentiment":"neutral","sentiment_score":-0.1735193058848381}],"sentiment":"neutral","sentiment_score":-0.1735193058848381,"channel":0,"num_words":2,"start":32.18,"end":32.66},{"sentences":[{"text":"I'm","start":32.66,"end":33.16,"sentiment":"neutral","sentiment_score":-0.29966744780540466}],"sentiment":"neutral","sentiment_score":-0.29966744780540466,"channel":1,"num_words":1,"start":32.66,"end":33.16},{"sentences":[{"text":"you","start":32.66,"end":32.82,"sentiment":"neutral","sentiment_score":-0.2996617555618286}],"sentiment":"neutral","sentiment_score":-0.2996617555618286,"channel":0,"num_words":1,"start":32.66,"end":32.82},{"sentences":[{"text":"I'm I'm not the right contact for you.","start":33.46,"end":36.18,"sentiment":"neutral","sentiment_score":-0.32347073778510094},{"text":"Sorry.","start":36.18,"end":36.68,"sentiment":"neutral","sentiment_score":-0.2604023814201355},{"text":"I have no decision power or capability.","start":37.06,"end":39.16,"sentiment":"neutral","sentiment_score":-0.29726752638816833},{"text":"So so but thank you for calling.","start":39.620003,"end":43.048874,"sentiment":"neutral","sentiment_score":0.16833772723163878},{"text":"Have a great day.","start":43.048874,"end":43.768875,"sentiment":"positive","sentiment_score":0.41823773086071014}],"sentiment":"neutral","sentiment_score":-0.07695281312421516,"channel":1,"num_words":27,"start":33.46,"end":43.768875},{"sentences":[{"text":"Bye.","start":43.768875,"end":44.268875,"sentiment":"neutral","sentiment_score":0.12460623681545258}],"sentiment":"neutral","sentiment_score":0.12460623681545258,"channel":1,"num_words":1,"start":43.768875,"end":44.268875}]},"summary":{"result":"success","short":"A representative frombound calls a customer from a cybersecurity company calledGenerationance AI. The representative explains their AI-powered MDR platform and how it responds to security events 24/7. The customer is not the right contact for the representative and the call ends."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Okay. Yes. Hi, Phil.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.2056585997343063},{"text":"Good morning. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":4,"end_word":17,"sentiment":"positive","sentiment_score":0.5301113724708557},{"text":"Yeah.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.26505112648010254},{"text":"Well, thanks very much, Mary.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.4238912761211395},{"text":"I didn't understand where you're calling from. Sorry. Oh, sorry. We are calling from Vigilance AI. We are a cybersecurity company. So we run an AI powered MDR platform, which investigate and responds to security events 24 by seven while having your man in the loop. Yeah. Reason So, we Mary, called you I'm I'm I'm not the right contact for you. Sorry. I have no decision power or capability. So so but thank you for calling.","start_word":24,"end_word":100,"sentiment":"neutral","sentiment_score":-0.060460977256298065},{"text":"Have a great day.","start_word":101,"end_word":104,"sentiment":"positive","sentiment_score":0.4095834195613861},{"text":"Bye.","start_word":105,"end_word":105,"sentiment":"neutral","sentiment_score":0.1671619862318039}],"average":{"sentiment":"neutral","sentiment_score":0.08508709938295426}}}}