{"metadata":{"transaction_key":"deprecated","request_id":"019f111f-d17f-7b30-a3ef-1544a87ec199","sha256":"70cc1172e3bdcbd8417b340c8fc0238ff351d6324af758f2a984d9661b8fd97f","created":"2026-06-29T02:05:27.148Z","duration":22.391937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7529297,"words":[{"word":"ronald","start":6.24,"end":6.74,"confidence":0.7529297,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07759697735309601}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.07759697735309601}],"sentiment":"neutral","sentiment_score":0.07759697735309601,"num_words":1,"start":6.24,"end":6.74}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.8017578,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.06747190654277802},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015372885391116142},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04167135804891586},{"word":"and","start":0.96,"end":1.12,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05439015105366707},{"word":"reason","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.07263220846652985},{"word":"for","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03456655517220497},{"word":"calling","start":1.68,"end":2.1799998,"confidence":0.9875488,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.0615544393658638},{"word":"i'll","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01400262489914894},{"word":"see","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01377984881401062},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008967053145170212},{"word":"this","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.015236053615808489},{"word":"person","start":3.04,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.012511201202869415},{"word":"is","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011893723160028458},{"word":"available","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03324856609106064},{"word":"thanks","start":12.0,"end":12.5,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6309743523597717},{"word":"please","start":12.916937,"end":13.316937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.12669804692268372},{"word":"stay","start":13.316937,"end":13.716937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.053340643644332886},{"word":"on","start":13.716937,"end":13.876937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08887699246406555},{"word":"the","start":13.876937,"end":14.036937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2067890465259552},{"word":"line","start":14.036937,"end":14.536937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.08576267212629318}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.04966564343443939},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.01566272441829954},{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.6309743523597717},{"text":"Please stay on the line.","start":12.916937,"end":14.536937,"sentiment":"neutral","sentiment_score":0.06161426156759262}],"sentiment":"neutral","sentiment_score":0.024087354261428117,"num_words":20,"start":0.24,"end":14.536937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.04966564343443939},{"text":"I'll see if this person is available.","start":2.24,"end":4.1,"sentiment":"neutral","sentiment_score":-0.01566272441829954}],"sentiment":"neutral","sentiment_score":-0.03266418392636946,"channel":1,"num_words":14,"start":0.24,"end":4.1},{"sentences":[{"text":"Ronald.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.07759697735309601}],"sentiment":"neutral","sentiment_score":0.07759697735309601,"channel":0,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.6309743523597717},{"text":"Please stay on the line.","start":12.916937,"end":14.536937,"sentiment":"neutral","sentiment_score":0.06161426156759262}],"sentiment":"neutral","sentiment_score":0.1565076100329558,"channel":1,"num_words":6,"start":12.0,"end":14.536937}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":15,"end_word":20,"intents":[{"intent":"Record name","confidence_score":0.11420202}]},{"text":"Please stay on the line.","start_word":16,"end_word":20,"intents":[{"intent":"Stay on line","confidence_score":0.5997033}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.02066094800829887},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.6309743523597717},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":0.08144557476043701}],"average":{"sentiment":"neutral","sentiment_score":0.045404902819929455}}}}