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Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today? Mhmm.\n\nI'm so sorry to hear about this inconvenience, but I do appreciate your call today, Rifat. So nothing to worry. I understand that you waited for a callback from the last rep that you've encountered, but we appreciate your call yeah. We appreciate your call today. So please be on the line.\n\nWe do have a tech rep. It's available right now. In that way, they could assist you real time in your service. Okay? I I I do acknowledge no.\n\nIt's it's not the same. Nothing to worry. Okay? It's not the same. This is our tech rep have having a duty from Monday to Friday, 9AM to 6PM.\n\nOkay? So she's a girl. So be on the line. I'm transferring the call now. Okay?\n\nOne moment. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.27677005529403687},{"text":"Good afternoon.","start":0.56,"end":1.38,"sentiment":"positive","sentiment_score":0.4607234299182892},{"text":"Thank you so much for calling Airtel accounts.","start":1.4399999,"end":3.6,"sentiment":"positive","sentiment_score":0.6790816783905029},{"text":"How may I help you today?","start":3.6,"end":4.9,"sentiment":"positive","sentiment_score":0.5581724246342977},{"text":"Mhmm.","start":23.425,"end":23.925,"sentiment":"neutral","sentiment_score":-0.25305652618408203}],"sentiment":"positive","sentiment_score":0.5403804646597968,"num_words":18,"start":0.32,"end":23.925},{"sentences":[{"text":"I'm so sorry to hear about this inconvenience, but I do appreciate your call today, Rifat.","start":136.78499,"end":144.325,"sentiment":"neutral","sentiment_score":0.10541784018278122},{"text":"So nothing to worry.","start":145.13,"end":146.25,"sentiment":"neutral","sentiment_score":0.22466054186224937},{"text":"I understand that you waited for a callback from the last rep that you've encountered, but we appreciate your call yeah.","start":146.25,"end":155.47,"sentiment":"neutral","sentiment_score":0.049896174820051306},{"text":"We appreciate your call today.","start":155.61,"end":157.20999,"sentiment":"positive","sentiment_score":0.46216824650764465},{"text":"So please be on the line.","start":157.20999,"end":159.39,"sentiment":"neutral","sentiment_score":0.2074931338429451}],"sentiment":"neutral","sentiment_score":0.13824898686904746,"num_words":52,"start":136.78499,"end":159.39},{"sentences":[{"text":"We do have a tech rep.","start":159.545,"end":161.325,"sentiment":"neutral","sentiment_score":0.22341497987508774},{"text":"It's available right now.","start":161.785,"end":163.465,"sentiment":"neutral","sentiment_score":0.2530183680355549},{"text":"In that way, they could assist you real time in your service.","start":163.465,"end":168.36499,"sentiment":"neutral","sentiment_score":0.27590612942973775},{"text":"Okay?","start":168.425,"end":168.925,"sentiment":"neutral","sentiment_score":0.04685630649328232},{"text":"I I I do acknowledge no.","start":169.545,"end":172.58499,"sentiment":"neutral","sentiment_score":-0.19862250983715057}],"sentiment":"neutral","sentiment_score":0.1558123500696544,"num_words":29,"start":159.545,"end":172.58499},{"sentences":[{"text":"It's it's not the same.","start":172.58499,"end":175.8,"sentiment":"neutral","sentiment_score":-0.23485420644283295},{"text":"Nothing to worry.","start":175.8,"end":176.76,"sentiment":"neutral","sentiment_score":-0.043812195460001625},{"text":"Okay?","start":176.76,"end":177.16,"sentiment":"neutral","sentiment_score":-0.0562313124537468},{"text":"It's not the same.","start":177.16,"end":178.12,"sentiment":"neutral","sentiment_score":-0.16376150026917458},{"text":"This is our tech rep have having a duty from Monday to Friday, 9AM to 6PM.","start":178.12,"end":186.14,"sentiment":"neutral","sentiment_score":-0.049713423824869096}],"sentiment":"neutral","sentiment_score":-0.09697930045939725,"num_words":29,"start":172.58499,"end":186.14},{"sentences":[{"text":"Okay?","start":186.28,"end":186.78,"sentiment":"neutral","sentiment_score":-0.025524353608489037},{"text":"So she's a girl.","start":187.18501,"end":188.30501,"sentiment":"neutral","sentiment_score":-0.04597686696797609},{"text":"So be on the line.","start":188.30501,"end":189.985,"sentiment":"neutral","sentiment_score":-0.01569933369755745},{"text":"I'm transferring the call now.","start":189.985,"end":191.505,"sentiment":"neutral","sentiment_score":-0.013668427243828773},{"text":"Okay?","start":191.505,"end":191.90501,"sentiment":"neutral","sentiment_score":0.0012589199468493462}],"sentiment":"neutral","sentiment_score":-0.0221882316400297,"num_words":16,"start":186.28,"end":191.90501},{"sentences":[{"text":"One moment.","start":191.90501,"end":192.725,"sentiment":"neutral","sentiment_score":-0.008810762083157897},{"text":"Thank you so much.","start":193.26501,"end":194.565,"sentiment":"positive","sentiment_score":0.6313144695013762}],"sentiment":"positive","sentiment_score":0.4179393923065315,"num_words":6,"start":191.90501,"end":194.565}]}}]},{"alternatives":[{"transcript":"Hi. How are you? My name is my name is Rifa. I live in the 1 5515 Slash 90 Swan Street, Gangadlin, ACP. So I wanna make it a big big complaint because so because I what happened? I have the date. So on March, on this month, last four weeks ago, I make a call with this number, and then I press technical issue, and then the guy from Melbourne. So and then I called him. I say, can I know after you guys update it? Like, there is some few changes. Right? So so the Wi Fi is getting like, the speed, I think, is there. But it's like I when I when I press it's loading the what the like, what I call it slow, but it's loading. And it's loading, like, powering powering. And then after that, they say, oh, we will fix it, connect it, and then after that, I I will call you back. And then they didn't call me back. Because after after that after that, I going away. I going away. I come back after two weeks to my home. I going away. And then I call him again, and then he send me email that he send me email again, or it might be your Facebook, have a browser, have this, have that, etcetera, etcetera. I say my he is OD. He's calling from Melbourne. I say, it's not the the problem. I select that. It's not that one. I'm technical issue. I know what's the problem. Yeah. But there is okay. I will call you back. And then I call last week. I called last week on I called last week on Wednesday, and then he said to me, oh, yeah. There is some of customer as well call. I called the same guy. And then and then after that, he said to me that I I will call you back within four four hours. And then he didn't call me back, and then I have to go to Perth. And then yesterday night, I'm coming back, and then, oh my god. The Wi Fi is like, I can't use it. Like, I can still use it, but it's powering. This this is from Melbourne. 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How are you? My name is my name is Rifa. I live in the 1 5515 Slash 90 Swan Street, Gangadlin, ACP. So I wanna make it a big big complaint because so because I what happened?\n\nI have the date. So on March, on this month, last four weeks ago, I make a call with this number, and then I press technical issue, and then the guy from Melbourne. So and then I called him. I say, can I know after you guys update it? Like, there is some few changes.\n\nRight? So so the Wi Fi is getting like, the speed, I think, is there. But it's like I when I when I press it's loading the what the like, what I call it slow, but it's loading. And it's loading, like, powering powering. And then after that, they say, oh, we will fix it, connect it, and then after that, I I will call you back.\n\nAnd then they didn't call me back. Because after after that after that, I going away. I going away. I come back after two weeks to my home. I going away.\n\nAnd then I call him again, and then he send me email that he send me email again, or it might be your Facebook, have a browser, have this, have that, etcetera, etcetera. I say my he is OD. He's calling from Melbourne. I say, it's not the the problem. I select that.\n\nIt's not that one. I'm technical issue. I know what's the problem. Yeah. But there is okay.\n\nI will call you back. And then I call last week. I called last week on I called last week on Wednesday, and then he said to me, oh, yeah. There is some of customer as well call. I called the same guy.\n\nAnd then and then after that, he said to me that I I will call you back within four four hours. And then he didn't call me back, and then I have to go to Perth. And then yesterday night, I'm coming back, and then, oh my god. The Wi Fi is like, I can't use it. Like, I can still use it, but it's powering.\n\nThis this is from Melbourne. I hope it's not the same guy because I think the same guy doesn't know anything.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.12704983353614807},{"text":"How are you?","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.12055005133152008},{"text":"My name is my name is Rifa.","start":6.8799996,"end":9.3,"sentiment":"neutral","sentiment_score":0.01576500598873411},{"text":"I live in the 1 5515 Slash 90 Swan Street, Gangadlin, ACP.","start":9.599999,"end":17.265,"sentiment":"neutral","sentiment_score":0.02399531138750414},{"text":"So I wanna make it a big big complaint because so because I what happened?","start":19.805,"end":25.965,"sentiment":"neutral","sentiment_score":-0.22392992575963339}],"sentiment":"neutral","sentiment_score":-0.06505131895506852,"num_words":38,"start":5.8399997,"end":25.965},{"sentences":[{"text":"I have the date.","start":25.965,"end":26.85,"sentiment":"neutral","sentiment_score":-0.05706665012985468},{"text":"So on March, on this month, last four weeks ago, I make a call with this number, and then I press technical issue, and then the guy from Melbourne.","start":27.09,"end":38.55,"sentiment":"neutral","sentiment_score":-0.06650016777988138},{"text":"So and then I called him.","start":39.225002,"end":40.905,"sentiment":"neutral","sentiment_score":-0.06027963819603125},{"text":"I say, can I know after you guys update it?","start":40.905,"end":44.105,"sentiment":"neutral","sentiment_score":-0.06988497637212276},{"text":"Like, there is some few changes.","start":44.105,"end":46.125,"sentiment":"neutral","sentiment_score":-0.0869865504403909}],"sentiment":"neutral","sentiment_score":-0.06798578839410435,"num_words":55,"start":25.965,"end":46.125},{"sentences":[{"text":"Right?","start":46.345,"end":46.845,"sentiment":"neutral","sentiment_score":-0.06030125170946121},{"text":"So so the Wi Fi is getting like, the speed, I think, is there.","start":47.305,"end":53.47,"sentiment":"neutral","sentiment_score":-0.16653469843523844},{"text":"But it's like I when I when I press it's loading the what the like, what I call it slow, but it's loading.","start":53.47,"end":62.53,"sentiment":"neutral","sentiment_score":-0.2788145898476891},{"text":"And it's loading, like, powering powering.","start":62.91,"end":65.73,"sentiment":"neutral","sentiment_score":-0.2568589200576146},{"text":"And then after that, they say, oh, we will fix it, connect it, and then after that, I I will call you back.","start":65.79,"end":71.505005,"sentiment":"neutral","sentiment_score":-0.2065758653309034}],"sentiment":"neutral","sentiment_score":-0.22532717939188232,"num_words":67,"start":46.345,"end":71.505005},{"sentences":[{"text":"And then they didn't call me back.","start":71.505005,"end":73.205,"sentiment":"negative","sentiment_score":-0.3564410422529493},{"text":"Because after after that after that, I going away.","start":73.345,"end":77.125,"sentiment":"neutral","sentiment_score":-0.31065288186073303},{"text":"I going away.","start":77.425,"end":78.225006,"sentiment":"neutral","sentiment_score":-0.33167436718940735},{"text":"I come back after two weeks to my home.","start":78.225006,"end":80.565,"sentiment":"neutral","sentiment_score":-0.24478007521894243},{"text":"I going away.","start":81.619995,"end":82.5,"sentiment":"neutral","sentiment_score":-0.23577059308687845}],"sentiment":"neutral","sentiment_score":-0.296655444848922,"num_words":31,"start":71.505005,"end":82.5},{"sentences":[{"text":"And then I call him again, and then he send me email that he send me email again, or it might be your Facebook, have a browser, have this, have that, etcetera, etcetera.","start":82.5,"end":92.439995,"sentiment":"neutral","sentiment_score":-0.12919975568850836},{"text":"I say my he is OD.","start":92.5,"end":94.755,"sentiment":"neutral","sentiment_score":-0.0838732086122036},{"text":"He's calling from Melbourne.","start":94.755,"end":96.134995,"sentiment":"neutral","sentiment_score":-0.0633016424253583},{"text":"I say, it's not the the problem.","start":96.354996,"end":97.975,"sentiment":"neutral","sentiment_score":-0.15033372810908727},{"text":"I select that.","start":98.034996,"end":98.91499,"sentiment":"neutral","sentiment_score":-0.16320153574148813}],"sentiment":"neutral","sentiment_score":-0.123810914397802,"num_words":53,"start":82.5,"end":98.91499},{"sentences":[{"text":"It's not that one.","start":98.91499,"end":100.195,"sentiment":"neutral","sentiment_score":-0.2375568524003029},{"text":"I'm technical issue.","start":100.195,"end":101.395,"sentiment":"neutral","sentiment_score":-0.25365789731343585},{"text":"I know what's the problem.","start":101.395,"end":102.534996,"sentiment":"neutral","sentiment_score":-0.2989128530025482},{"text":"Yeah.","start":102.59499,"end":102.835,"sentiment":"neutral","sentiment_score":-0.07497990131378174},{"text":"But there is okay.","start":102.835,"end":103.55499,"sentiment":"neutral","sentiment_score":0.01705793291330338}],"sentiment":"neutral","sentiment_score":-0.1889713844832252,"num_words":17,"start":98.91499,"end":103.55499},{"sentences":[{"text":"I will call you back.","start":103.55499,"end":104.274994,"sentiment":"neutral","sentiment_score":0.10084422677755356},{"text":"And then I call last week.","start":104.274994,"end":105.895,"sentiment":"neutral","sentiment_score":-0.0017921462034185727},{"text":"I called last week on I called last week on Wednesday, and then he said to me, oh, yeah.","start":106.01,"end":112.73,"sentiment":"neutral","sentiment_score":-0.03801289387047291},{"text":"There is some of customer as well call.","start":112.73,"end":114.49,"sentiment":"neutral","sentiment_score":-0.03569623501971364},{"text":"I called the same guy.","start":114.49,"end":116.11,"sentiment":"neutral","sentiment_score":-0.12187283486127853}],"sentiment":"neutral","sentiment_score":-0.026132808868275133,"num_words":43,"start":103.55499,"end":116.11},{"sentences":[{"text":"And then and then after that, he said to me that I I will call you back within four four hours.","start":116.41,"end":122.765,"sentiment":"neutral","sentiment_score":-0.10203097583282561},{"text":"And then he didn't call me back, and then I have to go to Perth.","start":122.765,"end":125.485,"sentiment":"neutral","sentiment_score":-0.1752616782983144},{"text":"And then yesterday night, I'm coming back, and then, oh my god.","start":125.485,"end":129.965,"sentiment":"neutral","sentiment_score":-0.23035869374871254},{"text":"The Wi Fi is like, I can't use it.","start":129.965,"end":133.09,"sentiment":"negative","sentiment_score":-0.3631473912133111},{"text":"Like, I can still use it, but it's powering.","start":133.09,"end":135.67,"sentiment":"neutral","sentiment_score":-0.18363861987988153}],"sentiment":"neutral","sentiment_score":-0.18874172866344452,"num_words":66,"start":116.41,"end":135.67},{"sentences":[{"text":"This this is from Melbourne.","start":151.735,"end":154.155,"sentiment":"neutral","sentiment_score":0.11860229596495628},{"text":"I hope it's not the same guy because I think the same guy doesn't know anything.","start":169.92,"end":174.01999,"sentiment":"neutral","sentiment_score":-0.24004209134727716}],"sentiment":"neutral","sentiment_score":-0.15465057055865014,"num_words":21,"start":151.735,"end":174.01999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. How are you? My name is my name is Rifa. I live in the 1 5515 Slash 90 Swan Street, Gangadlin, ACP. So I wanna make it a big big complaint because\n\nChannel 0: Mhmm.\n\nChannel 1: so because I what happened? I have the date. So on March, on this month, last four weeks ago, I make a call with this number, and then I press technical issue, and then the guy from Melbourne. So and then I called him. I say, can I know after you guys update it?\n\nLike, there is some few changes. Right? So so the Wi Fi is getting like, the speed, I think, is there. But it's like I when I when I press it's loading the what the like, what I call it slow, but it's loading. And it's loading, like, powering powering.\n\nAnd then after that, they say, oh, we will fix it, connect it, and then after that, I I will call you back. And then they didn't call me back. Because after after that after that, I going away. I going away. I come back after two weeks to my home.\n\nI going away. And then I call him again, and then he send me email that he send me email again, or it might be your Facebook, have a browser, have this, have that, etcetera, etcetera. I say my he is OD. He's calling from Melbourne. I say, it's not the the problem.\n\nI select that. It's not that one. I'm technical issue. I know what's the problem. Yeah.\n\nBut there is okay. I will call you back. And then I call last week. I called last week on I called last week on Wednesday, and then he said to me, oh, yeah. There is some of customer as well call.\n\nI called the same guy. And then and then after that, he said to me that I I will call you back within four four hours. And then he didn't call me back, and then I have to go to Perth. And then yesterday night, I'm coming back, and then, oh my god. The Wi Fi is like, I can't use it.\n\nLike, I can still use it, but it's powering.\n\nChannel 0: I'm so sorry to hear about this inconvenience, but I do appreciate your call today, Rifat. So nothing to worry. I understand that you waited for a callback from the last rep that you've encountered,\n\nChannel 1: This\n\nChannel 0: but\n\nChannel 1: this is\n\nChannel 0: we\n\nChannel 1: from\n\nChannel 0: appreciate\n\nChannel 1: Melbourne.\n\nChannel 0: your call yeah. We appreciate your call today. So please be on the line. We do have a tech rep. It's available right now.\n\nIn that way, they could assist you real time in your service. Okay? I I\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: hope\n\nChannel 0: do\n\nChannel 1: it's not\n\nChannel 0: acknowledge\n\nChannel 1: the same guy because I think\n\nChannel 0: no.\n\nChannel 1: the same\n\nChannel 0: It's\n\nChannel 1: guy doesn't know anything.\n\nChannel 0: it's not the same. Nothing to worry. Okay? It's not the same. This is our tech rep have having a duty from Monday to Friday, 9AM to 6PM.\n\nOkay? So she's a girl. So be on the line. I'm transferring the call now. Okay?\n\nOne moment. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.27677005529403687},{"text":"Good afternoon.","start":0.56,"end":1.38,"sentiment":"positive","sentiment_score":0.4607234299182892},{"text":"Thank you so much for calling Airtel accounts.","start":1.4399999,"end":3.6,"sentiment":"positive","sentiment_score":0.6790816783905029},{"text":"How may I help you today?","start":3.6,"end":4.9,"sentiment":"positive","sentiment_score":0.5581724246342977}],"sentiment":"positive","sentiment_score":0.5870532288270838,"channel":0,"num_words":17,"start":0.32,"end":4.9},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.12704983353614807},{"text":"How are you?","start":6.16,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.12055005133152008},{"text":"My name is my name is Rifa.","start":6.8799996,"end":9.3,"sentiment":"neutral","sentiment_score":0.01576500598873411},{"text":"I live in the 1 5515 Slash 90 Swan Street, Gangadlin, ACP.","start":9.599999,"end":17.265,"sentiment":"neutral","sentiment_score":0.02399531138750414},{"text":"So I wanna make it a big big complaint because","start":19.805,"end":23.025,"sentiment":"neutral","sentiment_score":-0.23575979173183442}],"sentiment":"neutral","sentiment_score":-0.04456361064292265,"channel":1,"num_words":33,"start":5.8399997,"end":23.025},{"sentences":[{"text":"Mhmm.","start":23.425,"end":23.925,"sentiment":"neutral","sentiment_score":-0.25305652618408203}],"sentiment":"neutral","sentiment_score":-0.25305652618408203,"channel":0,"num_words":1,"start":23.425,"end":23.925},{"sentences":[{"text":"so because I what happened?","start":23.724998,"end":25.965,"sentiment":"neutral","sentiment_score":-0.2002701938152313},{"text":"I have the date.","start":25.965,"end":26.85,"sentiment":"neutral","sentiment_score":-0.05706665012985468},{"text":"So on March, on this month, last four weeks ago, I make a call with this number, and then I press technical issue, and then the guy from Melbourne.","start":27.09,"end":38.55,"sentiment":"neutral","sentiment_score":-0.06650016777988138},{"text":"So and then I called him.","start":39.225002,"end":40.905,"sentiment":"neutral","sentiment_score":-0.06027963819603125},{"text":"I say, can I know after you guys update it?","start":40.905,"end":44.105,"sentiment":"neutral","sentiment_score":-0.06988497637212276}],"sentiment":"neutral","sentiment_score":-0.07812314866869538,"channel":1,"num_words":54,"start":23.724998,"end":44.105},{"sentences":[{"text":"Like, there is some few changes.","start":44.105,"end":46.125,"sentiment":"neutral","sentiment_score":-0.0869865504403909},{"text":"Right?","start":46.345,"end":46.845,"sentiment":"neutral","sentiment_score":-0.06030125170946121},{"text":"So so the Wi Fi is getting like, the speed, I think, is there.","start":47.305,"end":53.47,"sentiment":"neutral","sentiment_score":-0.16653469843523844},{"text":"But it's like I when I when I press it's loading the what the like, what I call it slow, but it's loading.","start":53.47,"end":62.53,"sentiment":"neutral","sentiment_score":-0.2788145898476891},{"text":"And it's loading, like, powering powering.","start":62.91,"end":65.73,"sentiment":"neutral","sentiment_score":-0.2568589200576146}],"sentiment":"neutral","sentiment_score":-0.21735190838575363,"channel":1,"num_words":50,"start":44.105,"end":65.73},{"sentences":[{"text":"And then after that, they say, oh, we will fix it, connect it, and then after that, I I will call you back.","start":65.79,"end":71.505005,"sentiment":"neutral","sentiment_score":-0.2065758653309034},{"text":"And then they didn't call me back.","start":71.505005,"end":73.205,"sentiment":"negative","sentiment_score":-0.3564410422529493},{"text":"Because after after that after that, I going away.","start":73.345,"end":77.125,"sentiment":"neutral","sentiment_score":-0.31065288186073303},{"text":"I going away.","start":77.425,"end":78.225006,"sentiment":"neutral","sentiment_score":-0.33167436718940735},{"text":"I come back after two weeks to my home.","start":78.225006,"end":80.565,"sentiment":"neutral","sentiment_score":-0.24478007521894243}],"sentiment":"neutral","sentiment_score":-0.2596127826209162,"channel":1,"num_words":51,"start":65.79,"end":80.565},{"sentences":[{"text":"I going away.","start":81.619995,"end":82.5,"sentiment":"neutral","sentiment_score":-0.23577059308687845},{"text":"And then I call him again, and then he send me email that he send me email again, or it might be your Facebook, have a browser, have this, have that, etcetera, etcetera.","start":82.5,"end":92.439995,"sentiment":"neutral","sentiment_score":-0.12919975568850836},{"text":"I say my he is OD.","start":92.5,"end":94.755,"sentiment":"neutral","sentiment_score":-0.0838732086122036},{"text":"He's calling from Melbourne.","start":94.755,"end":96.134995,"sentiment":"neutral","sentiment_score":-0.0633016424253583},{"text":"I say, it's not the the problem.","start":96.354996,"end":97.975,"sentiment":"neutral","sentiment_score":-0.15033372810908727}],"sentiment":"neutral","sentiment_score":-0.1279185968890505,"channel":1,"num_words":53,"start":81.619995,"end":97.975},{"sentences":[{"text":"I select that.","start":98.034996,"end":98.91499,"sentiment":"neutral","sentiment_score":-0.16320153574148813},{"text":"It's not that one.","start":98.91499,"end":100.195,"sentiment":"neutral","sentiment_score":-0.2375568524003029},{"text":"I'm technical issue.","start":100.195,"end":101.395,"sentiment":"neutral","sentiment_score":-0.25365789731343585},{"text":"I know what's the problem.","start":101.395,"end":102.534996,"sentiment":"neutral","sentiment_score":-0.2989128530025482},{"text":"Yeah.","start":102.59499,"end":102.835,"sentiment":"neutral","sentiment_score":-0.07497990131378174}],"sentiment":"neutral","sentiment_score":-0.23564686719328165,"channel":1,"num_words":16,"start":98.034996,"end":102.835},{"sentences":[{"text":"But there is okay.","start":102.835,"end":103.55499,"sentiment":"neutral","sentiment_score":0.01705793291330338},{"text":"I will call you back.","start":103.55499,"end":104.274994,"sentiment":"neutral","sentiment_score":0.10084422677755356},{"text":"And then I call last week.","start":104.274994,"end":105.895,"sentiment":"neutral","sentiment_score":-0.0017921462034185727},{"text":"I called last week on I called last week on Wednesday, and then he said to me, oh, yeah.","start":106.01,"end":112.73,"sentiment":"neutral","sentiment_score":-0.03801289387047291},{"text":"There is some of customer as well call.","start":112.73,"end":114.49,"sentiment":"neutral","sentiment_score":-0.03569623501971364}],"sentiment":"neutral","sentiment_score":-0.010621782747052964,"channel":1,"num_words":42,"start":102.835,"end":114.49},{"sentences":[{"text":"I called the same guy.","start":114.49,"end":116.11,"sentiment":"neutral","sentiment_score":-0.12187283486127853},{"text":"And then and then after that, he said to me that I I will call you back within four four hours.","start":116.41,"end":122.765,"sentiment":"neutral","sentiment_score":-0.10203097583282561},{"text":"And then he didn't call me back, and then I have to go to Perth.","start":122.765,"end":125.485,"sentiment":"neutral","sentiment_score":-0.1752616782983144},{"text":"And then yesterday night, I'm coming back, and then, oh my god.","start":125.485,"end":129.965,"sentiment":"neutral","sentiment_score":-0.23035869374871254},{"text":"The Wi Fi is like, I can't use it.","start":129.965,"end":133.09,"sentiment":"negative","sentiment_score":-0.3631473912133111}],"sentiment":"neutral","sentiment_score":-0.18408984979314189,"channel":1,"num_words":62,"start":114.49,"end":133.09},{"sentences":[{"text":"Like, I can still use it, but it's powering.","start":133.09,"end":135.67,"sentiment":"neutral","sentiment_score":-0.18363861987988153}],"sentiment":"neutral","sentiment_score":-0.18363861987988153,"channel":1,"num_words":9,"start":133.09,"end":135.67},{"sentences":[{"text":"I'm so sorry to hear about this inconvenience, but I do appreciate your call today, Rifat.","start":136.78499,"end":144.325,"sentiment":"neutral","sentiment_score":0.10541784018278122},{"text":"So nothing to worry.","start":145.13,"end":146.25,"sentiment":"neutral","sentiment_score":0.22466054186224937},{"text":"I understand that you waited for a callback from the last rep that you've 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is","start":152.855,"end":153.33499,"sentiment":"neutral","sentiment_score":0.07438050955533981}],"sentiment":"neutral","sentiment_score":0.07438050955533981,"channel":1,"num_words":2,"start":152.855,"end":153.33499},{"sentences":[{"text":"we","start":153.13,"end":153.37,"sentiment":"neutral","sentiment_score":0.1420629322528839}],"sentiment":"neutral","sentiment_score":0.1420629322528839,"channel":0,"num_words":1,"start":153.13,"end":153.37},{"sentences":[{"text":"from","start":153.33499,"end":153.655,"sentiment":"neutral","sentiment_score":0.13631629943847656}],"sentiment":"neutral","sentiment_score":0.13631629943847656,"channel":1,"num_words":1,"start":153.33499,"end":153.655},{"sentences":[{"text":"appreciate","start":153.37,"end":153.87,"sentiment":"neutral","sentiment_score":0.1439118534326553}],"sentiment":"neutral","sentiment_score":0.1439118534326553,"channel":0,"num_words":1,"start":153.37,"end":153.87},{"sentences":[{"text":"Melbourne.","start":153.655,"end":154.155,"sentiment":"neutral","sentiment_score":0.26056694984436035}],"sentiment":"neutral","sentiment_score":0.26056694984436035,"channel":1,"num_words":1,"start":153.655,"end":154.155},{"sentences":[{"text":"your call yeah.","start":153.93,"end":155.47,"sentiment":"neutral","sentiment_score":0.28697266181310016},{"text":"We appreciate your call today.","start":155.61,"end":157.20999,"sentiment":"positive","sentiment_score":0.46216824650764465},{"text":"So please be on the line.","start":157.20999,"end":159.39,"sentiment":"neutral","sentiment_score":0.2074931338429451},{"text":"We do have a tech rep.","start":159.545,"end":161.325,"sentiment":"neutral","sentiment_score":0.22341497987508774},{"text":"It's available right now.","start":161.785,"end":163.465,"sentiment":"neutral","sentiment_score":0.2530183680355549}],"sentiment":"neutral","sentiment_score":0.28205339051783085,"channel":0,"num_words":24,"start":153.93,"end":163.465},{"sentences":[{"text":"In that way, they could assist you real time in your service.","start":163.465,"end":168.36499,"sentiment":"neutral","sentiment_score":0.27590612942973775},{"text":"Okay?","start":168.425,"end":168.925,"sentiment":"neutral","sentiment_score":0.04685630649328232},{"text":"I I","start":169.545,"end":170.105,"sentiment":"neutral","sentiment_score":-0.13807689398527145}],"sentiment":"neutral","sentiment_score":0.20543840477863948,"channel":0,"num_words":15,"start":163.465,"end":170.105},{"sentences":[{"text":"I","start":169.92,"end":170.15999,"sentiment":"neutral","sentiment_score":-0.19152145087718964}],"sentiment":"neutral","sentiment_score":-0.19152145087718964,"channel":1,"num_words":1,"start":169.92,"end":170.15999},{"sentences":[{"text":"I","start":170.105,"end":170.265,"sentiment":"neutral","sentiment_score":-0.2026938796043396}],"sentiment":"neutral","sentiment_score":-0.2026938796043396,"channel":0,"num_words":1,"start":170.105,"end":170.265},{"sentences":[{"text":"hope","start":170.15999,"end":170.4,"sentiment":"neutral","sentiment_score":-0.29500991106033325}],"sentiment":"neutral","sentiment_score":-0.29500991106033325,"channel":1,"num_words":1,"start":170.15999,"end":170.4},{"sentences":[{"text":"do","start":170.265,"end":170.58499,"sentiment":"neutral","sentiment_score":-0.2136919796466827}],"sentiment":"neutral","sentiment_score":-0.2136919796466827,"channel":0,"num_words":1,"start":170.265,"end":170.58499},{"sentences":[{"text":"it's not","start":170.4,"end":170.79999,"sentiment":"neutral","sentiment_score":-0.23479203879833221}],"sentiment":"neutral","sentiment_score":-0.23479203879833221,"channel":1,"num_words":2,"start":170.4,"end":170.79999},{"sentences":[{"text":"acknowledge","start":170.58499,"end":171.08499,"sentiment":"neutral","sentiment_score":-0.26017633080482483}],"sentiment":"neutral","sentiment_score":-0.26017633080482483,"channel":0,"num_words":1,"start":170.58499,"end":171.08499},{"sentences":[{"text":"the same guy because I think","start":170.79999,"end":172.31999,"sentiment":"neutral","sentiment_score":-0.24665770679712296}],"sentiment":"neutral","sentiment_score":-0.24665770679712296,"channel":1,"num_words":6,"start":170.79999,"end":172.31999},{"sentences":[{"text":"no.","start":172.265,"end":172.58499,"sentiment":"neutral","sentiment_score":-0.23901908099651337}],"sentiment":"neutral","sentiment_score":-0.23901908099651337,"channel":0,"num_words":1,"start":172.265,"end":172.58499},{"sentences":[{"text":"the same","start":172.31999,"end":172.64,"sentiment":"neutral","sentiment_score":-0.1557726263999939}],"sentiment":"neutral","sentiment_score":-0.1557726263999939,"channel":1,"num_words":2,"start":172.31999,"end":172.64},{"sentences":[{"text":"It's","start":172.58499,"end":172.92,"sentiment":"neutral","sentiment_score":-0.2383344769477844}],"sentiment":"neutral","sentiment_score":-0.2383344769477844,"channel":0,"num_words":1,"start":172.58499,"end":172.92},{"sentences":[{"text":"guy doesn't know anything.","start":172.64,"end":174.01999,"sentiment":"neutral","sentiment_score":-0.27326663210988045}],"sentiment":"neutral","sentiment_score":-0.27326663210988045,"channel":1,"num_words":4,"start":172.64,"end":174.01999},{"sentences":[{"text":"it's not the same.","start":174.84,"end":175.8,"sentiment":"neutral","sentiment_score":-0.23398413881659508},{"text":"Nothing to worry.","start":175.8,"end":176.76,"sentiment":"neutral","sentiment_score":-0.043812195460001625},{"text":"Okay?","start":176.76,"end":177.16,"sentiment":"neutral","sentiment_score":-0.0562313124537468},{"text":"It's not the same.","start":177.16,"end":178.12,"sentiment":"neutral","sentiment_score":-0.16376150026917458},{"text":"This is our tech rep have having a duty from Monday to Friday, 9AM to 6PM.","start":178.12,"end":186.14,"sentiment":"neutral","sentiment_score":-0.049713423824869096}],"sentiment":"neutral","sentiment_score":-0.09193090129909771,"channel":0,"num_words":28,"start":174.84,"end":186.14},{"sentences":[{"text":"Okay?","start":186.28,"end":186.78,"sentiment":"neutral","sentiment_score":-0.025524353608489037},{"text":"So she's a girl.","start":187.18501,"end":188.30501,"sentiment":"neutral","sentiment_score":-0.04597686696797609},{"text":"So be on the line.","start":188.30501,"end":189.985,"sentiment":"neutral","sentiment_score":-0.01569933369755745},{"text":"I'm transferring the call now.","start":189.985,"end":191.505,"sentiment":"neutral","sentiment_score":-0.013668427243828773},{"text":"Okay?","start":191.505,"end":191.90501,"sentiment":"neutral","sentiment_score":0.0012589199468493462}],"sentiment":"neutral","sentiment_score":-0.0221882316400297,"channel":0,"num_words":16,"start":186.28,"end":191.90501},{"sentences":[{"text":"One moment.","start":191.90501,"end":192.725,"sentiment":"neutral","sentiment_score":-0.008810762083157897},{"text":"Thank you so much.","start":193.26501,"end":194.565,"sentiment":"positive","sentiment_score":0.6313144695013762}],"sentiment":"positive","sentiment_score":0.4179393923065315,"channel":0,"num_words":6,"start":191.90501,"end":194.565}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to complain about a slow service on a Wi Fi device. The representative apologizes for the inconvenience and assures the customer that a technician will assist them in their service. The customer is on hold and waiting for a call back from a representative."},"intents":{"segments":[{"text":"So I wanna make it a big big complaint because Mhmm.","start_word":40,"end_word":50,"intents":[{"intent":"Make a complaint","confidence_score":0.28484124}]},{"text":"I will call you back. And then I call last week. I called last week on I called last week on Wednesday, and then he said to me, oh, yeah. There is some of customer as well call. I called the same guy. And then and then after that, he said to me that I I will call you back within four four hours.","start_word":279,"end_word":342,"intents":[{"intent":"Call back","confidence_score":0.15934101}]},{"text":"I'm transferring the call now. Okay? One moment.","start_word":529,"end_word":536,"intents":[{"intent":"Transfer call","confidence_score":0.7387112}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.27677005529403687},{"text":"Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5960156321525574},{"text":"Hi. How are you? My name is my name is Rifa. I live in the 1 5515 Slash 90 Swan Street, Gangadlin, ACP. So I wanna make it a big big complaint because Mhmm. so because I what happened? I have the date. So on March, on this month, last four weeks ago, I make a call with this number, and then I press technical issue, and then the guy from Melbourne. So and then I called him. I say, can I know after you guys update it? Like, there is some few changes. Right? So so the Wi Fi is getting like, the speed, I think, is there. But it's like I when I when I press it's loading the what the like, what I call it slow, but it's loading. And it's loading, like, powering powering. And then after that, they say, oh, we will fix it, connect it, and then after that, I I will call you back.","start_word":17,"end_word":177,"sentiment":"neutral","sentiment_score":-0.13376890122890472},{"text":"And then they didn't call me back.","start_word":178,"end_word":184,"sentiment":"negative","sentiment_score":-0.36411288380622864},{"text":"Because after after that after that, I going away. I going away. I come back after two weeks to my home. I going away. And then I call him again, and then he send me email that he send me email again, or it might be your Facebook, have a browser, have this, have that, etcetera, etcetera. I say my he is OD. He's calling from Melbourne. I say, it's not the the problem. I select that. It's not that one. I'm technical issue. I know what's the problem. Yeah. But there is okay. I will call you back. And then I call last week. I called last week on I called last week on Wednesday, and then he said to me, oh, yeah. There is some of customer as well call. I called the same guy. And then and then after that, he said to me that I I will call you back within four four hours. And then he didn't call me back, and then I have to go to Perth. And then yesterday night, I'm coming back, and then, oh my god.","start_word":185,"end_word":369,"sentiment":"neutral","sentiment_score":-0.13689470935512232},{"text":"The Wi Fi is like, I can't use it.","start_word":370,"end_word":378,"sentiment":"negative","sentiment_score":-0.3612839877605438},{"text":"Like, I can still use it, but it's powering. I'm so sorry to hear about this inconvenience, but I do appreciate your call today, Rifat. So nothing to worry. I understand that you waited for a callback from the last rep that you've encountered, This but this is we from appreciate Melbourne. your call yeah.","start_word":379,"end_word":433,"sentiment":"neutral","sentiment_score":0.039680611342191696},{"text":"We appreciate your call today.","start_word":434,"end_word":438,"sentiment":"positive","sentiment_score":0.46396636962890625},{"text":"So please be on the line. We do have a tech rep. It's available right now. In that way, they could assist you real time in your service. Okay? I I I I hope do it's not acknowledge the same guy because I think no. the same It's guy doesn't know anything. it's not the same. Nothing to worry. Okay? It's not the same. This is our tech rep have having a duty from Monday to Friday, 9AM to 6PM. Okay? So she's a girl. So be on the line. I'm transferring the call now. Okay? One moment.","start_word":439,"end_word":536,"sentiment":"neutral","sentiment_score":-0.021450769156217575},{"text":"Thank you so much.","start_word":537,"end_word":540,"sentiment":"positive","sentiment_score":0.8485245108604431}],"average":{"sentiment":"neutral","sentiment_score":-0.07177637365480133}}}}