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Good morning. This is Marie from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Okay.\n\nI see. Is it okay if I put you on hold for a while? Let me just review your account. Okay. Hang on.\n\nHello, Rifat? Yes. Thank you for waiting. So we did resubmit ONC configuration that is reset the network on our side. And is it okay if you do a full power cycle on your end with the router?\n\nOkay. Please unplug the power cord at the back of your router and keep it mhmm. Okay. The power cord? Can you see the power cord at the back of the router?\n\nYeah. That's correct. Can you please unplug it and keep it unplugged for twenty minutes? Yeah. Or, yeah, the black one, the power cord.\n\nMhmm. Yeah. Then plug it back in after the twenty minute wait and check your Internet connection. Yeah. Yes.\n\nSo I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Mhmm. Yeah. But this time, we did reset the network side, so it might detect or refresh the network.\n\nIt's like a reboot on the system. Yeah. But if the issue is still there, yeah, kindly give us a callback then. Mhmm. Yeah.\n\nThank you. 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How are you? I'm not good, Maureen. Since last since since the early this month, the Wi Fi is still powering. And then I call I call your team, like, the the technical support, and then he said to me that it's because of you too many browser, too many this, too many that. And then I say, it's not that one. And then even I reset my phone, reset my Wi Fi, reset everything is still powering because I couldn't I I called them and then because I have to leave because my work is traveling. So I use the Wi Fi in the house. I'm not using much. And then when my friend come over, literally, I cannot use the Wi Fi anything. And then when I called the guy, is the guy oh, I will call you back, and then he didn't call me back or anything. And just don't tell me what's going on. Because since you guys updated since you guys updated something on the Airtel, so I cannot open I cannot open my email as well logbook with the Wi Fi. But if I use with the my data, I can open my Microsoft Outlook. But if I use this Wi Fi Airtel, I can't open the Airteloop. And then when the guy say, oh, it's not my it's not the problem. He says, it's not the Wi Fi. He says, how is not the Wi Fi problem? I send it up to him, and then he doesn't understand. Yes, please. Hello? You How how to doing it? One second. Because I keep doing it since okay. I will do it again, but I keep doing it last night. And then also, I'm doing it again when the guy calling, and then the guy seems as helpful. Like, he I don't know. One second. I will I will I will try now. One second. So from page one? Yeah. The bottom the front one. The round door. Yes. So what you want me to do? The the black one? Yeah. Okay. Twenty minutes. And then if that's not even work. Because last couple of weeks ago, I did the same thing as well and not work. Okay. I will check again. Yeah. I will check again. Yeah. Thank you. Thanks. Bye. 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How are you? I'm not good, Maureen. Since last since since the early this month, the Wi Fi is still powering. And then I call I call your team, like, the the technical support, and then he said to me that it's because of you too many browser, too many this, too many that.\n\nAnd then I say, it's not that one. And then even I reset my phone, reset my Wi Fi, reset everything is still powering because I couldn't I I called them and then because I have to leave because my work is traveling. So I use the Wi Fi in the house. I'm not using much. And then when my friend come over, literally, I cannot use the Wi Fi anything.\n\nAnd then when I called the guy, is the guy oh, I will call you back, and then he didn't call me back or anything. And just don't tell me what's going on. Because since you guys updated since you guys updated something on the Airtel, so I cannot open I cannot open my email as well logbook with the Wi Fi. But if I use with the my data, I can open my Microsoft Outlook. But if I use this Wi Fi Airtel, I can't open the Airteloop.\n\nAnd then when the guy say, oh, it's not my it's not the problem. He says, it's not the Wi Fi. He says, how is not the Wi Fi problem? I send it up to him, and then he doesn't understand. Yes, please.\n\nHello? You How how to doing it? One second. Because I keep doing it since okay. I will do it again, but I keep doing it last night.\n\nAnd then also, I'm doing it again when the guy calling, and then the guy seems as helpful. Like, he I don't know. One second. I will I will I will try now. One second.\n\nSo from page one? Yeah. The bottom the front one. The round door. Yes.\n\nSo what you want me to do? The the black one? Yeah. Okay. Twenty minutes.\n\nAnd then if that's not even work. Because last couple of weeks ago, I did the same thing as well and not work. Okay. I will check again. Yeah.\n\nI will check again. Yeah. Thank you. Thanks. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.12990570068359375},{"text":"How are you?","start":7.6,"end":8.58,"sentiment":"neutral","sentiment_score":0.06193560858567556},{"text":"I'm not good, Maureen.","start":11.84,"end":13.219999,"sentiment":"negative","sentiment_score":-0.5093770027160645},{"text":"Since last since since the early this month, the Wi Fi is still powering.","start":13.28,"end":18.805,"sentiment":"negative","sentiment_score":-0.36615942418575287},{"text":"And then I call I call your team, like, the the technical support, and then he said to me that it's because of you too many browser, too many this, too many that.","start":19.265,"end":30.99,"sentiment":"neutral","sentiment_score":-0.3213512125340375}],"sentiment":"neutral","sentiment_score":-0.3093341381422111,"num_words":56,"start":6.16,"end":30.99},{"sentences":[{"text":"And then I say, it's not that 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do?","start":389.91498,"end":391.455,"sentiment":"neutral","sentiment_score":0.06983140856027603},{"text":"The the black one?","start":398.68997,"end":400.22998,"sentiment":"neutral","sentiment_score":-0.0021642919164150953},{"text":"Yeah.","start":407.315,"end":407.555,"sentiment":"neutral","sentiment_score":0.03265676647424698},{"text":"Okay.","start":407.555,"end":408.055,"sentiment":"neutral","sentiment_score":0.032825831323862076},{"text":"Twenty minutes.","start":409.235,"end":410.055,"sentiment":"neutral","sentiment_score":0.01614062488079071}],"sentiment":"neutral","sentiment_score":0.03852843598773082,"num_words":15,"start":389.91498,"end":410.055},{"sentences":[{"text":"And then if that's not even work.","start":419.79498,"end":421.975,"sentiment":"neutral","sentiment_score":-0.005841804934399468},{"text":"Because last couple of weeks ago, I did the same thing as well and not work.","start":435.93002,"end":441.20502,"sentiment":"neutral","sentiment_score":-0.22124480921775103},{"text":"Okay.","start":453.26,"end":453.5,"sentiment":"neutral","sentiment_score":0.0005192253738641739},{"text":"I will check again.","start":453.5,"end":454.72,"sentiment":"neutral","sentiment_score":-0.009411961305886507},{"text":"Yeah.","start":456.38,"end":456.78,"sentiment":"neutral","sentiment_score":0.0276761706918478}],"sentiment":"neutral","sentiment_score":-0.12380213900629816,"num_words":29,"start":419.79498,"end":456.78},{"sentences":[{"text":"I will check again.","start":456.78,"end":457.84,"sentiment":"neutral","sentiment_score":-0.0076798489317297935},{"text":"Yeah.","start":461.34,"end":461.84,"sentiment":"neutral","sentiment_score":0.14531472325325012},{"text":"Thank you.","start":462.46,"end":463.28,"sentiment":"neutral","sentiment_score":0.3172944337129593},{"text":"Thanks.","start":466.02695,"end":466.34695,"sentiment":"positive","sentiment_score":0.3668295741081238},{"text":"Bye.","start":466.34695,"end":466.84695,"sentiment":"neutral","sentiment_score":0.254899263381958}],"sentiment":"neutral","sentiment_score":0.15232367027137014,"num_words":9,"start":456.78,"end":466.84695},{"sentences":[{"text":"Bye.","start":466.90695,"end":467.40695,"sentiment":"neutral","sentiment_score":-0.07104937732219696}],"sentiment":"neutral","sentiment_score":-0.07104937732219696,"num_words":1,"start":466.90695,"end":467.40695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Airtel tech support. How can I\n\nChannel 1: Hi,\n\nChannel 0: assist\n\nChannel 1: Maureen.\n\nChannel 0: you today?\n\nChannel 1: How\n\nChannel 0: Mhmm.\n\nChannel 1: are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: I'm not good, Maureen. Since last since since the early this month, the Wi Fi is still powering. And then I call I call your team, like, the the technical support, and then he said to me that it's because of you too many browser, too many this, too many that. And then I say, it's not that one. And then even I reset my phone, reset my Wi Fi, reset everything is still powering because I couldn't I I called them and then because I have to leave because my work is traveling.\n\nSo I use the Wi Fi in the house. I'm not using much. And then when my friend come over, literally, I cannot use the Wi Fi anything. And then when I called the guy, is the guy oh, I will call you back, and then he didn't call me back or anything. And just don't tell me what's going on.\n\nBecause since you guys updated since you guys updated something on the Airtel, so I cannot open I cannot open my email as well logbook with the Wi Fi. But if I use with the my data, I can open my Microsoft Outlook. But if I use this Wi Fi Airtel, I can't open the Airteloop. And then when the guy say, oh, it's not my it's not the problem. He says, it's not the Wi Fi.\n\nHe says, how is not the Wi Fi problem? I send it up to him, and then he doesn't understand.\n\nChannel 0: Okay. I see. Is it okay if I put you on hold for a while? Let me just review your account.\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Hang on. Hello, Rifat?\n\nChannel 1: Hello? You\n\nChannel 0: Yes. Thank you for waiting. So we did resubmit ONC configuration that is reset the network on our side. And is it okay if you do a full power cycle on your end with the router?\n\nChannel 1: How how to doing it? One second.\n\nChannel 0: Okay. Please unplug the power cord at the back of your router\n\nChannel 1: Because I keep\n\nChannel 0: and\n\nChannel 1: doing\n\nChannel 0: keep\n\nChannel 1: it\n\nChannel 0: it\n\nChannel 1: since okay. I will do it again, but I keep\n\nChannel 0: mhmm.\n\nChannel 1: doing it last night. And then also, I'm doing it again when the guy calling, and then the guy seems as helpful. Like, he I don't know. One second. I will I will I will try now.\n\nOne second.\n\nChannel 0: Okay.\n\nChannel 1: So from page one?\n\nChannel 0: The power cord? Can you see the power cord at the back of the router?\n\nChannel 1: Yeah. The bottom the front one. The round door.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yes. So what you want me to do?\n\nChannel 0: Can you please unplug it and keep it unplugged for twenty minutes?\n\nChannel 1: The the black one?\n\nChannel 0: Yeah. Or, yeah, the black one, the power cord.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Twenty minutes.\n\nChannel 0: Yeah. Then plug it back in after the twenty minute wait and check your Internet connection.\n\nChannel 1: And then if that's not even\n\nChannel 0: Yeah.\n\nChannel 1: work.\n\nChannel 0: Yes. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nChannel 1: Because last\n\nChannel 0: Mhmm.\n\nChannel 1: couple of weeks ago, I did the same thing as well and not work.\n\nChannel 0: Yeah. But this time, we did reset the network side, so it might detect or refresh the network.\n\nChannel 1: Okay. I will\n\nChannel 0: It's\n\nChannel 1: check\n\nChannel 0: like\n\nChannel 1: again.\n\nChannel 0: a reboot on the system. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: I will\n\nChannel 0: if\n\nChannel 1: check\n\nChannel 0: the issue\n\nChannel 1: again.\n\nChannel 0: is still there, yeah, kindly give us a callback then.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Mhmm. Yeah. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.06978341192007065},{"text":"Good morning.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.23069707304239273},{"text":"This is Marie from Airtel tech support.","start":3.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.17457978427410126},{"text":"How can I","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.1498766839504242}],"sentiment":"neutral","sentiment_score":0.16945123844421828,"channel":0,"num_words":13,"start":2.08,"end":6.16},{"sentences":[{"text":"Hi,","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.1356837898492813}],"sentiment":"neutral","sentiment_score":0.1356837898492813,"channel":1,"num_words":1,"start":6.16,"end":6.48},{"sentences":[{"text":"assist","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.13571439683437347}],"sentiment":"neutral","sentiment_score":0.13571439683437347,"channel":0,"num_words":1,"start":6.16,"end":6.48},{"sentences":[{"text":"Maureen.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.1241276115179062}],"sentiment":"neutral","sentiment_score":0.1241276115179062,"channel":1,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"you today?","start":6.48,"end":7.14,"sentiment":"neutral","sentiment_score":0.10563567280769348}],"sentiment":"neutral","sentiment_score":0.10563567280769348,"channel":0,"num_words":2,"start":6.48,"end":7.14},{"sentences":[{"text":"How","start":7.6,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.06454520672559738}],"sentiment":"neutral","sentiment_score":0.06454520672559738,"channel":1,"num_words":1,"start":7.6,"end":7.8399997},{"sentences":[{"text":"Mhmm.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.05678174272179603}],"sentiment":"neutral","sentiment_score":0.05678174272179603,"channel":0,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"are 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cannot open I cannot open my email as well logbook with the Wi Fi.","start":61.83,"end":75.274994,"sentiment":"neutral","sentiment_score":-0.30372591470849924},{"text":"But if I use with the my data, I can open my Microsoft Outlook.","start":75.274994,"end":81.774994,"sentiment":"neutral","sentiment_score":-0.16245157271623611},{"text":"But if I use this Wi Fi Airtel, I can't open the Airteloop.","start":82.56,"end":86.42,"sentiment":"negative","sentiment_score":-0.3464293239208368},{"text":"And then when the guy say, oh, it's not my it's not the problem.","start":86.479996,"end":89.28,"sentiment":"neutral","sentiment_score":-0.25013691931962967},{"text":"He says, it's not the Wi Fi.","start":89.28,"end":90.399994,"sentiment":"neutral","sentiment_score":-0.2344860008784703}],"sentiment":"neutral","sentiment_score":-0.2692113458723217,"channel":1,"num_words":77,"start":61.83,"end":90.399994},{"sentences":[{"text":"He says, how is not the Wi Fi 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Rifat?","start":325.35498,"end":326.335,"sentiment":"neutral","sentiment_score":0.05324102193117142}],"sentiment":"neutral","sentiment_score":0.03510064370930195,"channel":0,"num_words":5,"start":106.625,"end":326.335},{"sentences":[{"text":"Hello?","start":327.125,"end":327.445,"sentiment":"neutral","sentiment_score":0.03594224900007248},{"text":"You","start":327.445,"end":327.945,"sentiment":"neutral","sentiment_score":0.08383002132177353}],"sentiment":"neutral","sentiment_score":0.059886135160923004,"channel":1,"num_words":2,"start":327.125,"end":327.945},{"sentences":[{"text":"Yes.","start":328.395,"end":328.895,"sentiment":"neutral","sentiment_score":0.12238210439682008},{"text":"Thank you for waiting.","start":329.275,"end":330.41498,"sentiment":"neutral","sentiment_score":0.27371951937675476},{"text":"So we did resubmit ONC configuration that is reset the network on our 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The representative, Marie, suggests a partial power cycle and checking the internet connection after 20 minutes. The call ends with the representative advising Maureen to call back if the issue persists."},"intents":{"segments":[{"text":"Since last since since the early this month, the Wi Fi is still powering.","start_word":35,"end_word":48,"intents":[{"intent":"Fix wi fi issue","confidence_score":0.06242316}]},{"text":"So we did resubmit ONC configuration that is reset the network on our side. And is it okay if you do a full power cycle on your end with the router? How how to doing it?","start_word":319,"end_word":354,"intents":[{"intent":"Resolve router issue","confidence_score":0.37790775}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Marie from Airtel tech support. How can I assist Hi, you Maureen. today? How Mhmm. are you? Yes.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.13448235392570496},{"text":"I'm good. 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And is it okay if you do a full power cycle on your end with the router? How how to doing it? One second. Okay. Please unplug the power cord at the back of your router Because I keep and doing keep it it since okay. I will do it again, but I keep mhmm. doing it last night. And then also, I'm doing it again when the guy calling, and then the guy seems as helpful. Like, he I don't know. One second. I will I will I will try now. One second. Okay. So from page one? The power cord? Can you see the power cord at the back of the router? Yeah. The bottom the front one. The round door. Yeah. That's correct. Yes. So what you want me to do? Can you please unplug it and keep it unplugged for twenty minutes? The the black one? Yeah. Or, yeah, the black one, the power cord. Yeah. Okay. Mhmm. Twenty minutes. Yeah. Then plug it back in after the twenty minute wait and check your Internet connection. And then if that's not even Yeah. work. Yes. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Because last Mhmm. couple of weeks ago, I did the same thing as well and not work. Yeah. But this time, we did reset the network side, so it might detect or refresh the network. Okay. I will It's check like again. a reboot on the system. Yeah. Yeah. But I will if check the issue again. is still there, yeah, kindly give us a callback then. Yeah. Thank you. Mhmm. Yeah.","start_word":283,"end_word":633,"sentiment":"neutral","sentiment_score":0.008142651894535774},{"text":"Thank you. Thanks.","start_word":634,"end_word":636,"sentiment":"positive","sentiment_score":0.3566586673259735},{"text":"Bye Bye. for now. Bye.","start_word":637,"end_word":641,"sentiment":"neutral","sentiment_score":0.2144746169447899}],"average":{"sentiment":"neutral","sentiment_score":-0.0991556636339406}}}}