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It's Jenna here again from Oatesview Financial. How are you? That's good. I'm good.\n\nThank you. Sorry to bother you. I just need to confirm again because it's a new call that our call is recorded for quality and coaching purposes. Is that okay? Yep.\n\nAnd just it sorry to bother you again with this, but just your full name, date of birth, and address, please. Perfect. Not yet. I'm gonna update that shortly, but that is absolutely correct. Thank you.\n\nThose that OSA that you have in your inbox at the moment, that's fine for you to sign and return. And what we're going to do is get that processed, and you'll receive another OODU OODU sign with the change of details form if that's okay with you. Beautiful. Fantastic. Well, Whitlam in our team is gonna work on getting those new forms for you, and we'll wait for your pack to be returned, and we'll go from there.\n\nBeautiful. Thanks so much. 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I'm good, Jenna. What's up? May I have a look again? Full name is. Date of birth, 06/02/1990. Address you guys have is 125 North 2nd, South Endrew, WA, unless you change it to the 10:00. No worries. I can do that. Mhmm. Alright. Thank you very much, Shannon. That's it. 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Shannon.","start":76.58288,"end":77.88287,"sentiment":"positive","sentiment_score":0.4797765910625458}],"sentiment":"positive","sentiment_score":0.4324067533016205,"channel":1,"num_words":6,"start":76.34288,"end":77.88287},{"sentences":[{"text":"Beautiful.","start":78.025,"end":78.505005,"sentiment":"positive","sentiment_score":0.5507999062538147},{"text":"Thanks so much.","start":78.505005,"end":79.485,"sentiment":"positive","sentiment_score":0.5779094696044922}],"sentiment":"positive","sentiment_score":0.5711320787668228,"channel":0,"num_words":4,"start":78.025,"end":79.485},{"sentences":[{"text":"That's it.","start":80.26288,"end":80.922874,"sentiment":"neutral","sentiment_score":0.23764429986476898}],"sentiment":"neutral","sentiment_score":0.23764429986476898,"channel":1,"num_words":2,"start":80.26288,"end":80.922874},{"sentences":[{"text":"Bye.","start":81.465004,"end":81.965004,"sentiment":"neutral","sentiment_score":0.15414223074913025}],"sentiment":"neutral","sentiment_score":0.15414223074913025,"channel":0,"num_words":1,"start":81.465004,"end":81.965004},{"sentences":[{"text":"Yeah.","start":81.70288,"end":82.20288,"sentiment":"neutral","sentiment_score":0.0664169192314148}],"sentiment":"neutral","sentiment_score":0.0664169192314148,"channel":1,"num_words":1,"start":81.70288,"end":82.20288}]},"summary":{"result":"success","short":"A representative from Oatesview Financial calls a customer named Sandel to confirm their personal information and the status of their OESA account. The representative updates the customer's address and informs them that they will receive a new O minus O minus sign after the current one is updated. The customer will receive a new O carrier sign and a new O O minus O carrier sign if they want to return the current form."},"intents":{"segments":[{"text":"May I have a look again? Yep.","start_word":52,"end_word":58,"intents":[{"intent":"Ensure oatesview financial has a look","confidence_score":1.4096035e-8}]},{"text":"Address you guys have is 125 North 2nd, South Endrew, WA, Perfect.","start_word":87,"end_word":98,"intents":[{"intent":"Update address","confidence_score":0.37633625}]},{"text":"Well, Whitlam in our team is gonna work on getting those new forms for you, and we'll wait for your pack to be returned, and we'll go Mhmm. from there.","start_word":176,"end_word":205,"intents":[{"intent":"Process new forms","confidence_score":0.23422551}]},{"text":"Well, Whitlam in our team is gonna work on getting those new forms for you, and we'll wait for your pack to be returned, and we'll go Mhmm. from there. Alright.","start_word":176,"end_word":206,"intents":[{"intent":"Wait for pack","confidence_score":0.07661463}]}]},"sentiments":{"segments":[{"text":"Hello? I'm Hi, Sandel. It's Jenna here again from Oatesview Financial. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1284540593624115},{"text":"good, Jenna.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.3651575446128845},{"text":"What's That's up?","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.15558528900146484},{"text":"good. I'm good. Thank you.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.4947030246257782},{"text":"Sorry to bother you. I just need to confirm again because it's a new call that our call is recorded for quality and coaching purposes. Is that okay? May I have a look again? Yep. And just it sorry to bother you again with this, but just your full name, date of birth, and address, please. Full name is. Date of birth, 06/02/1990. Address you guys have is 125 North 2nd, South Endrew, WA, Perfect. unless you change it to the 10:00. Not yet. I'm gonna update that shortly, but that is absolutely correct.","start_word":24,"end_word":117,"sentiment":"neutral","sentiment_score":0.0006297078216448426},{"text":"Thank you.","start_word":118,"end_word":119,"sentiment":"positive","sentiment_score":0.4147928953170776},{"text":"Those that OSA that you have in your inbox at the moment, that's fine for you to sign and return. And what we're going to do is get that processed, and you'll receive another OODU OODU sign with the change of details form if that's okay with you. No worries. I can do that.","start_word":120,"end_word":173,"sentiment":"neutral","sentiment_score":0.12784604728221893},{"text":"Beautiful. Fantastic.","start_word":174,"end_word":175,"sentiment":"positive","sentiment_score":0.5728381872177124},{"text":"Well, Whitlam in our team is gonna work on getting those new forms for you, and we'll wait for your pack to be returned, and we'll go Mhmm. from there. Alright.","start_word":176,"end_word":206,"sentiment":"neutral","sentiment_score":0.15104614198207855},{"text":"Thank you very much, Shannon. Beautiful. Thanks so much.","start_word":207,"end_word":215,"sentiment":"positive","sentiment_score":0.5188784599304199},{"text":"That's it. Bye. Yeah.","start_word":216,"end_word":219,"sentiment":"neutral","sentiment_score":0.18527747690677643}],"average":{"sentiment":"neutral","sentiment_score":0.12133880479801336}}}}