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Am I speaking with Vinay Vardhan? Okay. Hang on. Hello, Vinay? Yeah. Is it okay if I give you a callback, like, after five to ten minutes? I'll just coordinate your account with our accounts department. Yeah. Yeah. Actually, we're still checking your account, but I'll give you a call then after five to ten minutes. Mhmm. Yeah. That's correct. Okay. Okay. Hang on. Let me just put you on hold again. Hang on. Okay. We're hello, Renee? Yes. Thank you for waiting. So our accounts department will process the refund now. May I ask the your card number, please, on where we will going to refund the payment? Mhmm. Yeah. The digits of your card number. Just the card number. Mhmm. Okay. Sure. 5236. Okay. 5326. Mhmm. 252. Okay. 5552. Mhmm. Five two five eight 1920. Okay. Let me just repeat the number. It's 5326 5552 5258 1920. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Okay. So going to forward this card number to our accounts department. And so for the cancellation, do you want it to take effect today? Do you want k. So we're we'll be going to cancel the service also today, then our accounts department will send you an email confirmation regarding the cancellation to confirm that your account is canceled. And we will we're going to send you also a receipt for the refund or a proof of refund then once the refund is successful. Mhmm. Okay. Thank you, Vinay. And we're really sorry again for the inconvenience this has caused you. It's it's just a confirmation only. Mhmm. Yeah. We'll just send you an email instead of calling. Yeah. Okay. Thank you. Have a great day. Bye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. Is it is it okay if I put you on hold? Let me just review your account. Am I speaking with Vinay Vardhan? Okay.\n\nHang on. Hello, Vinay? Yeah. Is it okay if I give you a callback, like, after five to ten minutes? I'll just coordinate your account with our accounts department.\n\nYeah. Yeah. Actually, we're still checking your account, but I'll give you a call then after five to ten minutes. Mhmm. Yeah.\n\nThat's correct. Okay. Okay. Hang on. Let me just put you on hold again.\n\nHang on. Okay. We're hello, Renee? Yes. Thank you for waiting.\n\nSo our accounts department will process the refund now. May I ask the your card number, please, on where we will going to refund the payment? Mhmm. Yeah. The digits of your card number.\n\nJust the card number. Mhmm. Okay. Sure. 5236.\n\nOkay. 5326. Mhmm. 252. Okay.\n\n5552. Mhmm. Five two five eight 1920. Okay. Let me just repeat the number.\n\nIt's 5326 5552 5258 1920. Mhmm. Mhmm. Mhmm. Mhmm.\n\nMhmm. Okay. So going to forward this card number to our accounts department. And so for the cancellation, do you want it to take effect today? Do you want k.\n\nSo we're we'll be going to cancel the service also today, then our accounts department will send you an email confirmation regarding the cancellation to confirm that your account is canceled. And we will we're going to send you also a receipt for the refund or a proof of refund then once the refund is successful. Mhmm. Okay. Thank you, Vinay.\n\nAnd we're really sorry again for the inconvenience this has caused you. It's it's just a confirmation only. Mhmm. Yeah. We'll just send you an email instead of calling.\n\nYeah. Okay. Thank you. Have a great day. Bye.\n\nMhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08884462714195251},{"text":"Good morning.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.2855698838829994},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.24,"sentiment":"neutral","sentiment_score":0.22564485243388585},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"neutral","sentiment_score":0.26206648349761963},{"text":"Mhmm.","start":20.575,"end":21.075,"sentiment":"neutral","sentiment_score":-0.07163695991039276}],"sentiment":"neutral","sentiment_score":0.22001531194238103,"num_words":17,"start":2.48,"end":21.075},{"sentences":[{"text":"Okay.","start":73.085,"end":73.585,"sentiment":"neutral","sentiment_score":-0.0654541552066803},{"text":"Is it is it okay if I put you on 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Good morning. This is Vinay. Actually, calling regarding my Internet service. Last few days, I think it's using GeoIP location. And I was I've I'm I actually work from home. And when I try to log in to my computer, it always says the access is denied because of this geo geo IP location of my Internet. So, you know, it's been like a roller coaster since, I think, like, one and a half, two weeks already now, and I was unable to work from home. I had to go to office every day to you know, because of the Internet issues. And I've got an email from Airtel saying the GIP show was resolved last week. They asked me to restart the router. I did everything they have mentioned in the email, but it's still not working. So I would like to cancel the Internet service for Airtel, and I want to get refund for the month I have paid. I mean, the the recent payment. Yep. That's right. Yep. Hello? Yep. Yep. So you're about to cancel it. Hello? So no. I understand. So you are you are going to talk to your accounts team about canceling my account to review for cancellation? Okay. Yeah. Sure. And so, also, I have I think there was a deduction on my account for the recent payment for this existing month of $69.95. So I need refund for that because I was not using Internet for over the last two weeks because of the Geo IP location. Yep. Yep. Okay. Yep. Yep. Yep. Yep. Yep. So you want the card number or the phone number? But I well, like, you want whole details like CVV, like, the security code, everything, or just the card number? Okay. Because I don't want to put everything in the file. That should be the card number. Give me a minute. Yeah? Yeah. The card number is 52 sorry. 5326. No. 5326. 5552. 555-5552. Yeah. 5 25 581920. Yep. Yeah. Yep. Yep. I'll I'll also repeat it. Let's just to confirm for the last time. 53 26 55525258 1920. Yeah. Yeah. Yep. Yep. Sure. Yeah. Okay. Alright. Thank you so much. That's alright. So you're gonna call me back again now to confirm or this is a confirmation? I mean, like, you you're not gonna call back again. Right? Okay. Cool. Sure. Thank you. Yeah. Bye 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Good morning. This is Vinay. Actually, calling regarding my Internet service. Last few days, I think it's using GeoIP location.\n\nAnd I was I've I'm I actually work from home. And when I try to log in to my computer, it always says the access is denied because of this geo geo IP location of my Internet. So, you know, it's been like a roller coaster since, I think, like, one and a half, two weeks already now, and I was unable to work from home. I had to go to office every day to you know, because of the Internet issues. And I've got an email from Airtel saying the GIP show was resolved last week.\n\nThey asked me to restart the router. I did everything they have mentioned in the email, but it's still not working. So I would like to cancel the Internet service for Airtel, and I want to get refund for the month I have paid. I mean, the the recent payment. Yep.\n\nThat's right. Yep. Hello? Yep. Yep.\n\nSo you're about to cancel it. Hello? So no. I understand. So you are you are going to talk to your accounts team about canceling my account to review for cancellation?\n\nOkay. Yeah. Sure. And so, also, I have I think there was a deduction on my account for the recent payment for this existing month of $69.95. So I need refund for that because I was not using Internet for over the last two weeks because of the Geo IP location.\n\nYep. Yep. Okay. Yep. Yep.\n\nYep. Yep. Yep. So you want the card number or the phone number? But I well, like, you want whole details like CVV, like, the security code, everything, or just the card number?\n\nOkay. Because I don't want to put everything in the file. That should be the card number. Give me a minute. Yeah?\n\nYeah. The card number is 52 sorry. 5326. No. 5326.\n\n5552. 555-5552. Yeah. 5 25 581920. Yep.\n\nYeah. Yep. Yep. I'll I'll also repeat it. Let's just to confirm for the last time.\n\n53 26 55525258 1920. Yeah. Yeah. Yep. Yep.\n\nSure. Yeah. Okay. Alright. Thank you so much.\n\nThat's alright. So you're gonna call me back again now to confirm or this is a confirmation? I mean, like, you you're not gonna call back again. Right? Okay.\n\nCool. Sure. Thank you. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.05646868795156479},{"text":"Good morning.","start":9.599999,"end":10.08,"sentiment":"neutral","sentiment_score":0.13055534660816193},{"text":"This is Vinay.","start":10.08,"end":10.88,"sentiment":"neutral","sentiment_score":0.05807396396994591},{"text":"Actually, calling regarding my Internet service.","start":10.88,"end":13.62,"sentiment":"neutral","sentiment_score":0.008960481577863296},{"text":"Last few days, I think it's using GeoIP location.","start":14.625,"end":18.085,"sentiment":"neutral","sentiment_score":-0.03174316407077842}],"sentiment":"neutral","sentiment_score":0.012375032662280969,"num_words":21,"start":8.72,"end":18.085},{"sentences":[{"text":"And I was I've I'm I actually work from home.","start":21.505001,"end":25.585,"sentiment":"neutral","sentiment_score":-0.14672489315271378},{"text":"And when I try to log in to my computer, it always says the 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you want the card number or the phone number?","start":380.015,"end":383.475,"sentiment":"neutral","sentiment_score":0.004196132533252239},{"text":"But I well, like, you want whole details like CVV, like, the security code, everything, or just the card number?","start":386.655,"end":392.7,"sentiment":"neutral","sentiment_score":-0.005814738105982542}],"sentiment":"neutral","sentiment_score":0.0016571695097919667,"num_words":33,"start":371.03998,"end":392.7},{"sentences":[{"text":"Okay.","start":394.78,"end":395.18002,"sentiment":"neutral","sentiment_score":-0.0297311432659626},{"text":"Because I don't want to put everything in the file.","start":395.18002,"end":397.90002,"sentiment":"neutral","sentiment_score":-0.10043778941035271},{"text":"That should be the card number.","start":397.90002,"end":399.02002,"sentiment":"neutral","sentiment_score":-0.01065037027001381},{"text":"Give me a minute.","start":399.02002,"end":399.58002,"sentiment":"neutral","sentiment_score":-0.026320124976336956},{"text":"Yeah?","start":399.58002,"end":400.08002,"sentiment":"neutral","sentiment_score":-0.0042969416826963425}],"sentiment":"neutral","sentiment_score":-0.05489039548080076,"num_words":22,"start":394.78,"end":400.08002},{"sentences":[{"text":"Yeah.","start":403.5,"end":403.90002,"sentiment":"neutral","sentiment_score":-0.006228904239833355},{"text":"The card number is 52 sorry.","start":403.90002,"end":405.98,"sentiment":"neutral","sentiment_score":-0.036404101798931755},{"text":"5326.","start":405.98,"end":406.995,"sentiment":"neutral","sentiment_score":-0.02747766487300396},{"text":"No.","start":410.035,"end":410.435,"sentiment":"neutral","sentiment_score":-0.04435846209526062},{"text":"5326.","start":410.435,"end":411.815,"sentiment":"neutral","sentiment_score":-0.03330080956220627}],"sentiment":"neutral","sentiment_score":-0.032979045156389476,"num_words":10,"start":403.5,"end":411.815},{"sentences":[{"text":"5552.","start":415.155,"end":416.375,"sentiment":"neutral","sentiment_score":-0.007235909812152386},{"text":"555-5552.","start":418.35498,"end":420.12,"sentiment":"neutral","sentiment_score":-0.0037233829498291016},{"text":"Yeah.","start":423.88,"end":424.38,"sentiment":"neutral","sentiment_score":0.01956971548497677},{"text":"5 25 581920.","start":424.52,"end":432.555,"sentiment":"neutral","sentiment_score":0.006493210947761933},{"text":"Yep.","start":441.51498,"end":442.01498,"sentiment":"neutral","sentiment_score":0.011366395279765127}],"sentiment":"neutral","sentiment_score":0.005636635835149458,"num_words":7,"start":415.155,"end":442.01498},{"sentences":[{"text":"Yeah.","start":443.755,"end":444.255,"sentiment":"neutral","sentiment_score":0.01347414031624794},{"text":"Yep.","start":445.675,"end":446.175,"sentiment":"neutral","sentiment_score":0.012166813015937803},{"text":"Yep.","start":447.68,"end":448.08,"sentiment":"neutral","sentiment_score":0.03149398788809776},{"text":"I'll I'll also repeat it.","start":448.08,"end":449.36,"sentiment":"neutral","sentiment_score":0.029926585033535957},{"text":"Let's just to confirm for the last time.","start":449.36,"end":451.69998,"sentiment":"neutral","sentiment_score":0.025448128581047058}],"sentiment":"neutral","sentiment_score":0.025647055939771235,"num_words":16,"start":443.755,"end":451.69998},{"sentences":[{"text":"53 26 55525258 1920.","start":452.4,"end":463.585,"sentiment":"neutral","sentiment_score":0.009187642601318657},{"text":"Yeah.","start":465.485,"end":465.985,"sentiment":"neutral","sentiment_score":0.025234218686819077},{"text":"Yeah.","start":474.845,"end":475.345,"sentiment":"neutral","sentiment_score":0.04137469083070755},{"text":"Yep.","start":475.405,"end":475.8,"sentiment":"neutral","sentiment_score":0.04995688796043396},{"text":"Yep.","start":489.8,"end":490.19998,"sentiment":"neutral","sentiment_score":0.08689272403717041}],"sentiment":"neutral","sentiment_score":0.030026136490050703,"num_words":8,"start":452.4,"end":490.19998},{"sentences":[{"text":"Sure.","start":490.19998,"end":490.605,"sentiment":"neutral","sentiment_score":0.13512590527534485},{"text":"Yeah.","start":495.08502,"end":495.58502,"sentiment":"neutral","sentiment_score":0.08438929170370102},{"text":"Okay.","start":497.965,"end":498.465,"sentiment":"neutral","sentiment_score":0.11348878592252731},{"text":"Alright.","start":500.20502,"end":500.605,"sentiment":"positive","sentiment_score":0.3630995452404022},{"text":"Thank you so much.","start":500.605,"end":501.745,"sentiment":"positive","sentiment_score":0.5399032980203629}],"sentiment":"positive","sentiment_score":0.35696459002792835,"num_words":8,"start":490.19998,"end":501.745},{"sentences":[{"text":"That's alright.","start":507.61,"end":508.09,"sentiment":"neutral","sentiment_score":-0.002278529107570648},{"text":"So you're gonna call me back again now to confirm or this is a confirmation?","start":508.09,"end":511.71,"sentiment":"neutral","sentiment_score":0.050734810158610345},{"text":"I mean, like, you you're not gonna call back again.","start":517.52997,"end":519.85,"sentiment":"neutral","sentiment_score":-0.09596262685954571},{"text":"Right?","start":519.85,"end":520.065,"sentiment":"neutral","sentiment_score":-0.013161474838852882},{"text":"Okay.","start":521.665,"end":521.985,"sentiment":"neutral","sentiment_score":0.0475764274597168}],"sentiment":"neutral","sentiment_score":-0.005818835234847564,"num_words":29,"start":507.61,"end":521.985},{"sentences":[{"text":"Cool.","start":521.985,"end":522.485,"sentiment":"neutral","sentiment_score":0.1350802779197693},{"text":"Sure.","start":524.305,"end":524.805,"sentiment":"neutral","sentiment_score":0.07458966970443726},{"text":"Thank you.","start":525.265,"end":526.165,"sentiment":"neutral","sentiment_score":0.2865377217531204},{"text":"Yeah.","start":526.545,"end":527.045,"sentiment":"neutral","sentiment_score":0.18850499391555783},{"text":"Bye bye.","start":529.185,"end":529.925,"sentiment":"neutral","sentiment_score":0.15312770009040833}],"sentiment":"neutral","sentiment_score":0.18250082646097457,"num_words":7,"start":521.985,"end":529.925}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Good morning. This is Vinay. Actually, calling regarding my Internet service. Last few days, I think it's using GeoIP location.\n\nChannel 0: Mhmm.\n\nChannel 1: And I was I've I'm I actually work from home. And when I try to log in to my computer, it always says the access is denied because of this geo geo IP location of my Internet. So, you know, it's been like a roller coaster since, I think, like, one and a half, two weeks already now, and I was unable to work from home. I had to go to office every day to you know, because of the Internet issues. And I've got an email from Airtel saying the GIP show was resolved last week.\n\nThey asked me to restart the router. I did everything they have mentioned in the email, but it's still not working. So I would like to cancel the Internet service for Airtel, and I want to get refund for the month I have paid. I mean, the the recent payment.\n\nChannel 0: Okay. Is it is it okay if I put you on hold? Let me just review your account. Am I speaking with Vinay\n\nChannel 1: Yep.\n\nChannel 0: Vardhan?\n\nChannel 1: That's right. Yep.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Hello?\n\nChannel 0: Hello, Vinay?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Is it okay if I give you a callback, like, after five to ten minutes? I'll just coordinate your account with our accounts department.\n\nChannel 1: Yep. So you're about to cancel\n\nChannel 0: Yeah.\n\nChannel 1: it. Hello?\n\nChannel 0: Yeah. Actually, we're still checking your account,\n\nChannel 1: So\n\nChannel 0: but I'll give you a call then after five to ten minutes.\n\nChannel 1: no. I understand. So you are\n\nChannel 0: Mhmm.\n\nChannel 1: you are going to talk to your accounts team about canceling my account to review for cancellation?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Yeah. Sure. And so, also, I have I think there was a deduction on my account for the recent payment for this existing month of $69.95. So I need refund for that because I was not using Internet for over the last two weeks because of the Geo IP location.\n\nYep.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on. Let me just put you on hold again.\n\nChannel 1: Okay.\n\nChannel 0: Hang on. Okay. We're hello, Renee?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yes. Thank you for waiting. So our accounts department will process the refund now.\n\nChannel 1: Yep.\n\nChannel 0: May I ask the your card number, please,\n\nChannel 1: Yep.\n\nChannel 0: on where we will going to refund the payment?\n\nChannel 1: Yep. So you\n\nChannel 0: Mhmm.\n\nChannel 1: want the card number or the phone number?\n\nChannel 0: Yeah. The digits of your card number.\n\nChannel 1: But I well, like, you want whole details like CVV, like, the security code, everything, or just the card number?\n\nChannel 0: Just the card number.\n\nChannel 1: Okay. Because I don't\n\nChannel 0: Mhmm.\n\nChannel 1: want to put everything in the file. That should be the card number. Give me a minute. Yeah?\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah. The card number is 52 sorry. 5326.\n\nChannel 0: 5236.\n\nChannel 1: No. 5326.\n\nChannel 0: Okay. 5326. Mhmm.\n\nChannel 1: 5552.\n\nChannel 0: 252.\n\nChannel 1: 555-5552.\n\nChannel 0: Okay. 5552.\n\nChannel 1: Yeah. 5\n\nChannel 0: Mhmm.\n\nChannel 1: 25\n\nChannel 0: Five two\n\nChannel 1: 581920.\n\nChannel 0: five eight 1920. Okay. Let me just repeat the number. It's 5326\n\nChannel 1: Yep.\n\nChannel 0: 5552\n\nChannel 1: Yeah.\n\nChannel 0: 5258\n\nChannel 1: Yep.\n\nChannel 0: 1920.\n\nChannel 1: Yep. I'll I'll also repeat it.\n\nChannel 0: Mhmm.\n\nChannel 1: Let's just to confirm for the last time. 53\n\nChannel 0: Mhmm.\n\nChannel 1: 26\n\nChannel 0: Mhmm.\n\nChannel 1: 55525258\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: 1920. Yeah.\n\nChannel 0: Okay. So going to forward this card number to our accounts department. And so for the cancellation, do you want it to take effect today?\n\nChannel 1: Yeah.\n\nChannel 0: Do\n\nChannel 1: Yep.\n\nChannel 0: you want k. So we're we'll be going to cancel the service also today, then our accounts department will send you an email confirmation regarding the cancellation to confirm that your account is canceled.\n\nChannel 1: Yep. Sure.\n\nChannel 0: And we will we're going to send you also a receipt for the\n\nChannel 1: Yeah.\n\nChannel 0: refund or a proof of refund then\n\nChannel 1: Okay.\n\nChannel 0: once the refund is successful.\n\nChannel 1: Alright. Thank you so much.\n\nChannel 0: Mhmm. Okay. Thank you, Vinay. And we're really sorry again for the inconvenience this has caused you.\n\nChannel 1: That's alright. So you're gonna call me back again now to confirm or this is a confirmation?\n\nChannel 0: It's it's just a confirmation only.\n\nChannel 1: I mean, like, you you're\n\nChannel 0: Mhmm.\n\nChannel 1: not gonna call back again. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: We'll just\n\nChannel 1: Cool.\n\nChannel 0: send you an email instead of\n\nChannel 1: Sure.\n\nChannel 0: calling.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Thank you. Have a great day. Bye.\n\nChannel 1: Bye bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08884462714195251},{"text":"Good morning.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.2855698838829994},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.24,"sentiment":"neutral","sentiment_score":0.22564485243388585},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"neutral","sentiment_score":0.26206648349761963}],"sentiment":"neutral","sentiment_score":0.23824357893317938,"channel":0,"num_words":16,"start":2.48,"end":7.7},{"sentences":[{"text":"Hi.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.05646868795156479},{"text":"Good morning.","start":9.599999,"end":10.08,"sentiment":"neutral","sentiment_score":0.13055534660816193},{"text":"This is 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He explains that he had to go to work every day to avoid access issues and had to cancel his service after a few weeks. The representative, Maureen, confirms the cancellation and promises to send a refund confirmation to the customer."},"intents":{"segments":[{"text":"This is Vinay. Actually, calling regarding my Internet service. Last few days, I think it's using GeoIP location. Mhmm.","start_word":19,"end_word":37,"intents":[{"intent":"Resolve internet service issue","confidence_score":0.004408844}]},{"text":"Let me just review your account. Am I speaking with Vinay Yep. Vardhan?","start_word":197,"end_word":209,"intents":[{"intent":"Review account","confidence_score":0.069027066}]},{"text":"I'll just coordinate your account with our accounts department. Yep.","start_word":236,"end_word":245,"intents":[{"intent":"Coordinate account with accounts department","confidence_score":0.11242599}]},{"text":"And so, also, I have I think there was a deduction on my account for the recent payment for this existing month of $69.95. So I need refund for that because I was not using Internet for over the last two weeks because of the Geo IP location. Yep.","start_word":304,"end_word":352,"intents":[{"intent":"Request refund for cancellation","confidence_score":0.0029698373}]},{"text":"So going to forward this card number to our accounts department. And so for the cancellation, do you want it to take effect today? Yeah. Do Yep.","start_word":545,"end_word":571,"intents":[{"intent":"Confirm cancellation","confidence_score":0.2629952}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hi. Good morning. This is Vinay. Actually, calling regarding my Internet service. Last few days, I think it's using GeoIP location. Mhmm. And I was I've I'm I actually work from home. And when I try to log in to my computer, it always says the access is denied because of this geo geo IP location of my Internet.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.05932793393731117},{"text":"So, you know, it's been like a roller coaster since, I think, like, one and a half, two weeks already now, and I was unable to work from home. I had to go to office every day to you know, because of the Internet issues.","start_word":75,"end_word":119,"sentiment":"negative","sentiment_score":-0.4567379951477051},{"text":"And I've got an email from Airtel saying the GIP show was resolved last week.","start_word":120,"end_word":134,"sentiment":"neutral","sentiment_score":-0.29616761207580566},{"text":"They asked me to restart the router. I did everything they have mentioned in the email, but it's still not working. So I would like to cancel the Internet service for Airtel, and I want to get refund for the month I have paid.","start_word":135,"end_word":178,"sentiment":"negative","sentiment_score":-0.3818862736225128},{"text":"I mean, the the recent payment. Okay. Is it is it okay if I put you on hold? Let me just review your account. Am I speaking with Vinay Yep. Vardhan? That's right. Yep. Okay. Hang on. Hello? Hello, Vinay? Yep. Yeah. Is it okay if I give you a callback, like, after five to ten minutes? I'll just coordinate your account with our accounts department. Yep. So you're about to cancel Yeah. it. Hello? Yeah. Actually, we're still checking your account, So but I'll give you a call then after five to ten minutes. no. I understand. So you are Mhmm. you are going to talk to your accounts team about canceling my account to review for cancellation? Yeah. That's correct. Okay. Yeah. Sure. And so, also, I have I think there was a deduction on my account for the recent payment for this existing month of $69.95. So I need refund for that because I was not using Internet for over the last two weeks because of the Geo IP location. Yep. Okay. Yep. Okay. Hang on. Let me just put you on hold again. Okay. Hang on. Okay. We're hello, Renee? Yep. Yep. Yes.","start_word":179,"end_word":375,"sentiment":"neutral","sentiment_score":-0.045473141170243925},{"text":"Thank you for waiting. So our accounts department will process the refund now.","start_word":376,"end_word":388,"sentiment":"positive","sentiment_score":0.3892268240451813},{"text":"Yep. May I ask the your card number, please, Yep. on where we will going to refund the payment? Yep. So you Mhmm. want the card number or the phone number? Yeah. The digits of your card number. But I well, like, you want whole details like CVV, like, the security code, everything, or just the card number? Just the card number. Okay. Because I don't Mhmm. want to put everything in the file. That should be the card number. Give me a minute. Yeah? Okay. Sure. Yeah. The card number is 52 sorry. 5326. 5236. No. 5326. Okay. 5326. Mhmm. 5552. 252. 555-5552. Okay. 5552. Yeah. 5 Mhmm. 25 Five two 581920. five eight 1920. Okay. Let me just repeat the number. It's 5326 Yep. 5552 Yeah. 5258 Yep. 1920. Yep. I'll I'll also repeat it. Mhmm. Let's just to confirm for the last time. 53 Mhmm. 26 Mhmm. 55525258 Mhmm. Mhmm. 1920. Yeah. Okay. So going to forward this card number to our accounts department. And so for the cancellation, do you want it to take effect today? Yeah. Do Yep. you want k. So we're we'll be going to cancel the service also today, then our accounts department will send you an email confirmation regarding the cancellation to confirm that your account is canceled. Yep. Sure. And we will we're going to send you also a receipt for the Yeah. refund or a proof of refund then Okay. once the refund is successful.","start_word":389,"end_word":634,"sentiment":"neutral","sentiment_score":0.018757681188181163},{"text":"Alright. Thank you so much.","start_word":635,"end_word":639,"sentiment":"positive","sentiment_score":0.46813833713531494},{"text":"Mhmm. Okay. Thank you, Vinay. And we're really sorry again for the inconvenience this has caused you. That's alright. So you're gonna call me back again now to confirm or this is a confirmation? It's it's just a confirmation only. I mean, like, you you're Mhmm. not gonna call back again. Right? Yeah. Okay. We'll just Cool. send you an email instead of Sure. calling. Thank you. Yeah. Yeah. Okay.","start_word":640,"end_word":709,"sentiment":"neutral","sentiment_score":0.015888070687651634},{"text":"Thank you. Have a great day.","start_word":710,"end_word":715,"sentiment":"positive","sentiment_score":0.5726765394210815},{"text":"Bye. Bye bye. Mhmm.","start_word":716,"end_word":719,"sentiment":"neutral","sentiment_score":0.13643555901944637}],"average":{"sentiment":"neutral","sentiment_score":-0.044029872795752496}}}}