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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Okay. Can I have your full name, please? Melrose?\n\nOkay. Is it okay if you, like, place an order again for your the second SIM card? Yeah. You can place second order. And please also do note that the SIM card that you previously ordered has been shipped.\n\nYeah. It's already in transit. Location is Coffield, North Vic. So Usually Yeah. Usually, it takes three to five business days for the SIM card to arrive.\n\nYeah. For the second SIM card? Is it physical SIM again? Like the first one? Yeah.\n\nIt should be should work fine. Yeah. Then once the order is placed successfully, we'll then send you again the second SIM card. Okay. You're welcome.\n\nSorry? Moe? Yep. Just wanted to ask, please do note that I sorry. Please take note that this is a second order now because our team might probably confuse.\n\nYeah. Just mention mhmm. Yeah. That's that it's another order. You're welcome.\n\nBye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. I've already bought a a physical SIM for my phone,\n\nChannel 0: Mhmm.\n\nChannel 1: which is a Galaxy a 15.\n\nChannel 0: Mhmm.\n\nChannel 1: I I wanna buy another one for my wife's phone, which is a Galaxy a 21.\n\nChannel 0: Mhmm.\n\nChannel 1: Can I just go through my same billing details and Mastercard to buy another one for my wife's phone?\n\nChannel 0: Okay. Can I have your full name, please?\n\nChannel 1: My full name? Melville Rolls.\n\nChannel 0: Melrose?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Is it okay if you, like, place an order again for your the second SIM card?\n\nChannel 1: Yeah. Can I place the second order?\n\nChannel 0: Yeah. You can place second order. And please also do note that the SIM card that you previously ordered has been shipped.\n\nChannel 1: Okay. Yeah. Yeah.\n\nChannel 0: Yeah. It's already in transit. Location is Coffield, North Vic. So\n\nChannel 1: Okay. Very\n\nChannel 0: Usually\n\nChannel 1: good.\n\nChannel 0: Yeah. Usually, it takes three to five business days for the SIM card to arrive.\n\nChannel 1: Yeah. Thank you. And\n\nChannel 0: Yeah.\n\nChannel 1: the same SIM card that I've got will suit my wife's a 21, won't it?\n\nChannel 0: For the second SIM card?\n\nChannel 1: Yeah. Physical SIM card. Yeah.\n\nChannel 0: Is it physical SIM again? Like\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the first one?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. It should be should work fine.\n\nChannel 1: Yeah. And I should be able to just, yeah, use my same billing details. And once it gets here, put it in her phone, and then we can activate it from there, can't we?\n\nChannel 0: Yeah. Then once the order is placed successfully, we'll then send you again the second SIM card.\n\nChannel 1: Okay. Okay. Thank you very much.\n\nChannel 0: Okay. You're welcome. Sorry? Moe?\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Just wanted to ask, please do note that I sorry. Please take note that this is a second order now because our team might probably\n\nChannel 1: Okay.\n\nChannel 0: confuse.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'll just\n\nChannel 0: Just\n\nChannel 1: put\n\nChannel 0: mention mhmm.\n\nChannel 1: put a note on the\n\nChannel 0: Yeah. That's that it's another order.\n\nChannel 1: bottom. Okay. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Okay. See you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.196822851896286},{"text":"Good morning.","start":2.3999999,"end":3.12,"sentiment":"positive","sentiment_score":0.44257622957229614},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.7,"sentiment":"positive","sentiment_score":0.3989351008619581},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.4175892025232315}],"sentiment":"positive","sentiment_score":0.3987535145133734,"channel":0,"num_words":16,"start":2.0,"end":7.54},{"sentences":[{"text":"Yeah.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.05857633054256439},{"text":"Hi.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.04158811271190643},{"text":"I've already bought a a physical SIM for my 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you.","start":172.72493,"end":173.46494,"sentiment":"neutral","sentiment_score":0.2320718690752983}],"sentiment":"neutral","sentiment_score":0.14202050166204572,"channel":1,"num_words":4,"start":171.92493,"end":173.46494},{"sentences":[{"text":"You're welcome.","start":173.935,"end":174.735,"sentiment":"neutral","sentiment_score":0.31663960218429565},{"text":"Bye.","start":174.735,"end":174.97499,"sentiment":"positive","sentiment_score":0.3349185585975647},{"text":"Have a great day.","start":174.97499,"end":175.95499,"sentiment":"positive","sentiment_score":0.5193578228354454}],"sentiment":"positive","sentiment_score":0.43508986490113394,"channel":0,"num_words":7,"start":173.935,"end":175.95499},{"sentences":[{"text":"Okay.","start":175.52493,"end":176.02493,"sentiment":"neutral","sentiment_score":0.20552650094032288},{"text":"See you.","start":176.08493,"end":176.82494,"sentiment":"neutral","sentiment_score":0.17349538952112198}],"sentiment":"neutral","sentiment_score":0.18417242666085562,"channel":1,"num_words":3,"start":175.52493,"end":176.82494}]},"summary":{"result":"success","short":"A customer named Melville calls Airtel tech support to order a physical SIM card for his Galaxy A15 and a physical SIM card for his wife's phone. The representative, named Maureen, confirms the customer's details and informs him that the SIM cards have already been shipped and will arrive in three to five business days. The customer is instructed to put a note on the second order and the call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.196822851896286},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4095701575279236},{"text":"Yeah. Hi. I've already bought a a physical SIM for my phone, Mhmm. which is a Galaxy a 15. Mhmm. I I wanna buy another one for my wife's phone, which is a Galaxy a 21. Mhmm. Can I just go through my same billing details and Mastercard to buy another one for my wife's phone? Okay. Can I have your full name, please? My full name? Melville Rolls. Melrose? Yep. Okay. Is it okay if you, like, place an order again for your the second SIM card? Yeah. Can I place the second order? Yeah. You can place second order. And please also do note that the SIM card that you previously ordered has been shipped. Okay. Yeah. Yeah. Yeah. It's already in transit. Location is Coffield, North Vic. So Okay.","start_word":16,"end_word":147,"sentiment":"neutral","sentiment_score":0.051334746181964874},{"text":"Very Usually good.","start_word":148,"end_word":150,"sentiment":"positive","sentiment_score":0.3481748104095459},{"text":"Yeah. Usually, it takes three to five business days for the SIM card to arrive. Yeah.","start_word":151,"end_word":166,"sentiment":"neutral","sentiment_score":0.06523103266954422},{"text":"Thank you.","start_word":167,"end_word":168,"sentiment":"positive","sentiment_score":0.3552343249320984},{"text":"And Yeah. the same SIM card that I've got will suit my wife's a 21, won't it? For the second SIM card? Yeah. Physical SIM card. Yeah. Is it physical SIM again? Like Yeah. Yeah. the first one? Yep. Yeah. It should be should work fine. Yeah. And I should be able to just, yeah, use my same billing details. And once it gets here, put it in her phone, and then we can activate it from there, can't we? Yeah. Then once the order is placed successfully, we'll then send you again the second SIM card. Okay. Okay.","start_word":169,"end_word":267,"sentiment":"neutral","sentiment_score":0.11740030348300934},{"text":"Thank you very much.","start_word":268,"end_word":271,"sentiment":"positive","sentiment_score":0.3350551426410675},{"text":"Okay. You're welcome. Sorry? Moe? Yeah. Yep. Just wanted to ask, please do note that I sorry. Please take note that this is a second order now because our team might probably Okay. confuse. Alright. Yeah. I'll Just just put mention mhmm. put a note on the Yeah. That's that it's another order. bottom. Okay. Thank you. You're welcome.","start_word":272,"end_word":330,"sentiment":"neutral","sentiment_score":-0.019811321049928665},{"text":"Bye. Have a great day.","start_word":331,"end_word":335,"sentiment":"positive","sentiment_score":0.4580138027667999},{"text":"Okay. See you.","start_word":336,"end_word":338,"sentiment":"neutral","sentiment_score":0.21117329597473145}],"average":{"sentiment":"neutral","sentiment_score":0.08878235987933034}}}}