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for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please remain on the line so we can better assist you.\n\nPlease choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.\n\nBy continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us.\n\nPlease remain on the line, and your call will be answered by the next available representative. Eagle My Robert. How can I help you? Hello? I'm sorry, but your line is kind of breaking.\n\nI cannot understand you. Hello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.08,"end":1.6999999,"sentiment":"neutral","sentiment_score":-0.012165312841534614},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.0664980054966041},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3999996,"end":13.94,"sentiment":"neutral","sentiment_score":-0.010632880963385105},{"text":"We didn't get Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":22.685,"end":31.26,"sentiment":"neutral","sentiment_score":-0.013050819426004228},{"text":"Please remain on the line so we can better assist you.","start":36.120003,"end":38.940002,"sentiment":"neutral","sentiment_score":0.04285518689589067}],"sentiment":"neutral","sentiment_score":-0.013827297102440806,"num_words":85,"start":0.08,"end":38.940002},{"sentences":[{"text":"Please choose from the following options.","start":39.24,"end":41.1,"sentiment":"neutral","sentiment_score":0.01942809283112486},{"text":"For sales and presales inquiries, say presales or press 1.","start":41.48,"end":45.364998,"sentiment":"neutral","sentiment_score":0.011710450937971472},{"text":"For post sales support, say post sales For sales, say sales or press 1.","start":45.364998,"end":50.805,"sentiment":"neutral","sentiment_score":0.005769873736426234},{"text":"For licensing, say licensing or press 2.","start":50.805,"end":53.525,"sentiment":"neutral","sentiment_score":-0.002433610614389181},{"text":"For retail, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":53.525,"end":60.03,"sentiment":"neutral","sentiment_score":-0.031047477043773}],"sentiment":"neutral","sentiment_score":-0.005222964990285358,"num_words":56,"start":39.24,"end":60.03},{"sentences":[{"text":"By continuing, you consent to this recording.","start":60.969997,"end":63.469997,"sentiment":"neutral","sentiment_score":-0.04017091648919242},{"text":"To opt out, please press 1 now.","start":63.769997,"end":66.03,"sentiment":"neutral","sentiment_score":-0.04281246715358326},{"text":"You are the first caller in the queue.","start":71.225,"end":72.98499,"sentiment":"neutral","sentiment_score":-0.028175629442557693},{"text":"Please wait for the next available representative.","start":72.98499,"end":75.005,"sentiment":"neutral","sentiment_score":-0.07613333580749375},{"text":"Your call is important to us.","start":76.024994,"end":77.704994,"sentiment":"neutral","sentiment_score":-0.11012180522084236}],"sentiment":"neutral","sentiment_score":-0.0571415115147829,"num_words":35,"start":60.969997,"end":77.704994},{"sentences":[{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":77.704994,"end":81.564995,"sentiment":"neutral","sentiment_score":-0.07624780130572617},{"text":"Eagle My Robert.","start":112.33,"end":113.850006,"sentiment":"neutral","sentiment_score":0.07072144622604053},{"text":"How can I help you?","start":113.850006,"end":114.990005,"sentiment":"neutral","sentiment_score":0.139078813791275},{"text":"Hello?","start":118.810005,"end":119.310005,"sentiment":"neutral","sentiment_score":0.01768956147134304},{"text":"I'm sorry, but your line is kind of breaking.","start":127.075,"end":129.255,"sentiment":"negative","sentiment_score":-0.6741513013839722}],"sentiment":"neutral","sentiment_score":-0.18711995777180968,"num_words":34,"start":77.704994,"end":129.255},{"sentences":[{"text":"I cannot understand you.","start":130.115,"end":131.895,"sentiment":"negative","sentiment_score":-0.7624388337135315},{"text":"Hello?","start":133.795,"end":134.295,"sentiment":"neutral","sentiment_score":-0.12181704491376875},{"text":"Hello?","start":136.915,"end":137.415,"sentiment":"neutral","sentiment_score":-0.11282594501972198},{"text":"Hello?","start":146.76,"end":147.26,"sentiment":"neutral","sentiment_score":-0.048491936177015305}],"sentiment":"negative","sentiment_score":-0.4761271801378046,"num_words":7,"start":130.115,"end":147.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please remain on the line so we can better assist you.\n\nPlease choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.\n\nBy continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us.\n\nPlease remain on the line, and your call will be answered by the next available representative. Eagle My Robert. How can I help you? Hello?\n\nChannel 0: Hello? Hi. Good afternoon, mate. This is Ross with Tech Home. How are you?\n\nChannel 1: I'm sorry, but your line is kind of breaking. I cannot understand you.\n\nChannel 0: Can you hear me now?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Can you\n\nChannel 1: Hello?\n\nChannel 0: hear me? Hello? Hello? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Hello? Hello? Hello? Hello?","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.08,"end":1.6999999,"sentiment":"neutral","sentiment_score":-0.012165312841534614},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.0664980054966041},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3999996,"end":13.94,"sentiment":"neutral","sentiment_score":-0.010632880963385105},{"text":"We didn't get Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":22.685,"end":31.26,"sentiment":"neutral","sentiment_score":-0.013050819426004228},{"text":"Please remain on the line so we can better assist you.","start":36.120003,"end":38.940002,"sentiment":"neutral","sentiment_score":0.04285518689589067}],"sentiment":"neutral","sentiment_score":-0.013827297102440806,"channel":1,"num_words":85,"start":0.08,"end":38.940002},{"sentences":[{"text":"Please choose from the following options.","start":39.24,"end":41.1,"sentiment":"neutral","sentiment_score":0.01942809283112486},{"text":"For sales and presales inquiries, say presales or press 1.","start":41.48,"end":45.364998,"sentiment":"neutral","sentiment_score":0.011710450937971472},{"text":"For post sales support, say post sales For sales, say sales or press 1.","start":45.364998,"end":50.805,"sentiment":"neutral","sentiment_score":0.005769873736426234},{"text":"For licensing, say licensing or press 2.","start":50.805,"end":53.525,"sentiment":"neutral","sentiment_score":-0.002433610614389181},{"text":"For retail, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":53.525,"end":60.03,"sentiment":"neutral","sentiment_score":-0.031047477043773}],"sentiment":"neutral","sentiment_score":-0.005222964990285358,"channel":1,"num_words":56,"start":39.24,"end":60.03},{"sentences":[{"text":"By continuing, you consent to this recording.","start":60.969997,"end":63.469997,"sentiment":"neutral","sentiment_score":-0.04017091648919242},{"text":"To opt out, please press 1 now.","start":63.769997,"end":66.03,"sentiment":"neutral","sentiment_score":-0.04281246715358326},{"text":"You are the first caller in the queue.","start":71.225,"end":72.98499,"sentiment":"neutral","sentiment_score":-0.028175629442557693},{"text":"Please wait for the next available representative.","start":72.98499,"end":75.005,"sentiment":"neutral","sentiment_score":-0.07613333580749375},{"text":"Your call is important to us.","start":76.024994,"end":77.704994,"sentiment":"neutral","sentiment_score":-0.11012180522084236}],"sentiment":"neutral","sentiment_score":-0.0571415115147829,"channel":1,"num_words":35,"start":60.969997,"end":77.704994},{"sentences":[{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":77.704994,"end":81.564995,"sentiment":"neutral","sentiment_score":-0.07624780130572617},{"text":"Eagle My Robert.","start":112.33,"end":113.850006,"sentiment":"neutral","sentiment_score":0.07072144622604053},{"text":"How can I help you?","start":113.850006,"end":114.990005,"sentiment":"neutral","sentiment_score":0.139078813791275},{"text":"Hello?","start":118.810005,"end":119.310005,"sentiment":"neutral","sentiment_score":0.01768956147134304}],"sentiment":"neutral","sentiment_score":-0.01178867407143116,"channel":1,"num_words":25,"start":77.704994,"end":119.310005},{"sentences":[{"text":"Hello?","start":119.22,"end":119.72,"sentiment":"neutral","sentiment_score":0.03140679746866226},{"text":"Hi.","start":121.454994,"end":121.615,"sentiment":"neutral","sentiment_score":0.1274130791425705},{"text":"Good afternoon, mate.","start":121.615,"end":122.575,"sentiment":"neutral","sentiment_score":0.32822099328041077},{"text":"This is Ross with Tech Home.","start":122.575,"end":124.015,"sentiment":"neutral","sentiment_score":0.2834853207071622},{"text":"How are you?","start":124.015,"end":124.755,"sentiment":"neutral","sentiment_score":0.17817023396492004}],"sentiment":"neutral","sentiment_score":0.2413503916135856,"channel":0,"num_words":14,"start":119.22,"end":124.755},{"sentences":[{"text":"I'm sorry, but your line is kind of breaking.","start":127.075,"end":129.255,"sentiment":"negative","sentiment_score":-0.6741513013839722},{"text":"I cannot understand you.","start":130.115,"end":131.895,"sentiment":"negative","sentiment_score":-0.7624388337135315}],"sentiment":"negative","sentiment_score":-0.7013166959469135,"channel":1,"num_words":13,"start":127.075,"end":131.895},{"sentences":[{"text":"Can you hear me now?","start":132.815,"end":134.035,"sentiment":"negative","sentiment_score":-0.4558521151542664}],"sentiment":"negative","sentiment_score":-0.4558521151542664,"channel":0,"num_words":5,"start":132.815,"end":134.035},{"sentences":[{"text":"Hello?","start":133.795,"end":134.295,"sentiment":"neutral","sentiment_score":-0.12181704491376875}],"sentiment":"neutral","sentiment_score":-0.12181704491376875,"channel":1,"num_words":1,"start":133.795,"end":134.295},{"sentences":[{"text":"Hello?","start":136.48001,"end":136.72,"sentiment":"neutral","sentiment_score":-0.10541166365146636},{"text":"Can you","start":136.72,"end":136.96,"sentiment":"neutral","sentiment_score":-0.11598899587988853}],"sentiment":"neutral","sentiment_score":-0.11246321847041447,"channel":0,"num_words":3,"start":136.48001,"end":136.96},{"sentences":[{"text":"Hello?","start":136.915,"end":137.415,"sentiment":"neutral","sentiment_score":-0.11282594501972198}],"sentiment":"neutral","sentiment_score":-0.11282594501972198,"channel":1,"num_words":1,"start":136.915,"end":137.415},{"sentences":[{"text":"hear me?","start":136.96,"end":137.62001,"sentiment":"neutral","sentiment_score":-0.14856359362602234},{"text":"Hello?","start":138.96,"end":139.46,"sentiment":"neutral","sentiment_score":-0.0766741931438446},{"text":"Hello?","start":141.12001,"end":141.62001,"sentiment":"neutral","sentiment_score":-0.0621318481862545},{"text":"Hello?","start":144.48001,"end":144.98001,"sentiment":"neutral","sentiment_score":-0.05313017964363098}],"sentiment":"neutral","sentiment_score":-0.09781268164515496,"channel":0,"num_words":5,"start":136.96,"end":144.98001},{"sentences":[{"text":"Hello?","start":146.76,"end":147.26,"sentiment":"neutral","sentiment_score":-0.048491936177015305}],"sentiment":"neutral","sentiment_score":-0.048491936177015305,"channel":1,"num_words":1,"start":146.76,"end":147.26},{"sentences":[{"text":"Hello?","start":147.28001,"end":147.36,"sentiment":"neutral","sentiment_score":-0.043907903134822845},{"text":"Hello?","start":147.36,"end":147.76001,"sentiment":"neutral","sentiment_score":-0.04146353900432587},{"text":"Hello?","start":147.76001,"end":147.84001,"sentiment":"neutral","sentiment_score":-0.039421360939741135},{"text":"Hello?","start":147.84001,"end":148.34001,"sentiment":"neutral","sentiment_score":-0.03892026841640472},{"text":"Hello?","start":149.92001,"end":150.42001,"sentiment":"neutral","sentiment_score":-0.03450499475002289}],"sentiment":"neutral","sentiment_score":-0.03964361324906349,"channel":0,"num_words":5,"start":147.28001,"end":150.42001}]},"summary":{"result":"success","short":"The customer calls Ingram Micro and is prompted to choose from various options, including sales and post-sales support. They are then placed on hold and call back to speak with Ross at Tech Home, but experience technical difficulties and repeatedly asks if the customer can hear them."},"intents":{"segments":[{"text":"How can I help you? Hello? Hello?","start_word":195,"end_word":201,"intents":[{"intent":"Obtain assistance","confidence_score":0.00018809458}]}]},"sentiments":{"segments":[{"text":"You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please remain on the line so we can better assist you. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Eagle My Robert. How can I help you? Hello? Hello? Hi. Good afternoon, mate. This is Ross with Tech Home. How are you?","start_word":0,"end_word":214,"sentiment":"neutral","sentiment_score":0.0017766308737918737},{"text":"I'm sorry, but your line is kind of breaking. I cannot understand you. Can you hear me now?","start_word":215,"end_word":232,"sentiment":"negative","sentiment_score":-0.6046714186668396},{"text":"Hello? Hello? Can you Hello? hear me? Hello? Hello? Hello? Hello? Hello? Hello? Hello? Hello? Hello?","start_word":233,"end_word":248,"sentiment":"neutral","sentiment_score":-0.07784956693649292}],"average":{"sentiment":"neutral","sentiment_score":-0.050758920354635174}}}}