{"metadata":{"transaction_key":"deprecated","request_id":"019f6838-b601-7ff3-9aec-68dbf04abbc1","sha256":"0a45af918a0b0faeb9787d016479b1c11779e4a9e301edad9e2f7cfef38f6e80","created":"2026-07-15T23:59:37.331Z","duration":1082.376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2840,"output_tokens":95},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3123,"output_tokens":3130},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3123,"output_tokens":208}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Bianca. Good morning. Oh, my name is Melissa. Mhmm. Uh-huh. Oh, okay. I understand. Let me just go ahead and check on here. Alright? Just one moment. So it's confirmed by our tech that the the one from the wall is not a router. Oh, okay. Got it. And did he mention any router price? Okay. Sure. And he never provided you any example router. Right? Yeah. Yeah. Yes. One moment, please. So about the, route 13 compatibility, you can just text his number. Okay? That way, he could suggest the best one. Just one moment about this. Thank you so much for patiently waiting on the line, Bianca. Alright. So yeah. Okay. That's good to know. Actually, Bianca, since you you are wanting to budget this, you have an option as well to get free connection fee. However, you have to sign up for 24 MAC contract. In that way, the $45 that you paid for the connection fee can be credited to the router that you need to pay or the or the installation fee that you need to pay. However, of course, if you are in a lock in contract, you have to fulfill the twenty four month contract if you terminate the service within the contract period, the cancellation phase is applicable. So do you have the confirmation that if you will be staying to this address for two years? Oh, okay. No. Actually, the connection fee and installation fee is a different charge. The connection fee is charged for activating your Internet service and connecting your account to our network to the network, Lynham network. Because this address is serviceable by Lynham Network. However, it's not yet activated. So once customer requested for service activation, that's for the connection fee. It's cover the connection fee and also in includes the account setup, service activation, and network provisioning. That's a different one. However, for installation fee, not every customer needs to pay this. It's a case by case basis because this installation fee covers the physical installation at your premises, tech visit, installation of your router, configuration of your router. But if that's not necessary, you don't need to pay for the installation fee. That's the different of these fees. Mhmm. 60 $9.95. So sixty nine ninety five is under 50 MBPS unlimited. This is for family three to five users for email, surfing the web, and standard streaming. Your plan is 69? Oh, no. No. I'm so sorry. I'm looking with the standard. 69. It's five n d p s family tree users for email surfing the web and basic streaming. Yeah. Actually, it's already been provisioned, activate live and operational. We will respect your decision if you wanted to cancel. However, I would love to tell you ahead. Okay? You paid for as a upfront payment. It's not refundable, and then you will be liable for a cancellation fee, which is $132. Yeah. It's late to get canceled. And did did he provided you, like, a discounted router price, if I may ask? Yeah. Yeah. Oh, these details is available on our site. As you can see, it shows the price, the the NBPS. It's showing the NBPS as well if you will be seeing Lindham basic. Underneath, it says NBN 25 unlimited. So it it does show and then For installation fee? Yeah. There is no fixed price. It really depends, at first, from the location. Of course, they will take time to travel, transport. It really depends from the service location. If it's nearby, it can be cheaper. If it's something like that. Reason why it and as I've mentioned, there is no fixed price because not all the customer is being charged for installation fee because, some customer yeah. Like a tech b correct. Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies. The twenty four month contract is providing three months discounted period, and then the connection fee is for free, but installation fee still applies. Yeah. Mhmm. Yeah. Good. Yes. Please collaborate with him because he handles this kind of tech side to your account. Okay? But if you have any questions about their pricing, invoices, payments, just call me. Okay? We're open until nine six PM. Alright. Yeah. You can definitely upgrade it. However, best time to upgrade your plan is, for example, you wanted to upgrade, you have to let us know ahead of time before the first. In that way, you will not be charged for the current plan and for your upgraded request plan. Like, for example, you would you would like to upgrade to 50 MBPS. So for you not to be charged twice for the old plan and upgraded plan you're requesting, we will have it back to your account the first, every first of each month. But there is an option to have it immediately, but you have to pay for the current and then for the new one. So it's best to Yeah. Actually, we do have the Linham standard 50 MBPS, which is $79.95. And then we do have the Linham Fast, $89.95. That is 100 MBPS. Then we have the Superfast. It's fifty fifty symmetric, so it means to say you're getting the same upload and download if you would like that, 95. And then we have the Linham Superfast symmetric, 100 Mbps downloads and uploads. And then we have the Linham Fast residential, which is 200 and 25. And then the last one was Supa Fastymetrics, 200 download, 200 upload, one $140. Those are the options we have. Okay. Sure. Let me go back. Okay. So the Lindenhum FAST NBN 100 MBPS, this is applicable to family five users. If it's just using for email, surfing the web, gaming, it has HD four k quality streaming that is eighty nine ninety five. And then you have Linham Superfast, which is symmetric, fifty fifty, 50 MBPS upload, downloads 50, that is 95. Yes. And then the next one is two Pafasimetric, one $101,115 dollars. You would love to have it today. Yeah. The best time to upgrade is on the first. Yes. Mhmm. Yes. Yeah. Actually, the $79.95 oh, no. No. The $69.95 has been paid. Right? So you you should have you should have the thirty days to have your services used. And we're paying this in advance to the once it's activated, it's being paid as well to the network. So if you would like to change it by tomorrow, you still need you don't need to pay upfront for that upgrade. However, once you receive your invoice, you will see the billing site the billing date period, which is tomorrow and then until the end of the month. So it means to say it's like you're paying the first one you choose, and then you're paying the upgrade plan you requested to have effect immediately, something like that. So I would suggest you can try first the $69.95 for first month. And then before the first of next month, just let us know, then we can just put the upgrades so it will not charge you double. Right? And we will not charge doubled as well to the network. Yeah. You do the same. Be safe. Bye bye.","confidence":0.9980469,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.17084139585494995},{"word":"bianca","start":0.39999998,"end":0.9,"confidence":0.99902344,"punctuated_word":"Bianca.","sentiment":"neutral","sentiment_score":0.20035046339035031},{"word":"good","start":1.04,"end":1.54,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6146260499954224},{"word":"morning","start":3.9599998,"end":4.46,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.18116755783557892},{"word":"oh","start":6.8799996,"end":7.2,"confidence":0.9753418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.00476904958486557},{"word":"my","start":7.2,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0011801961809396744},{"word":"name","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.002447575330734253},{"word":"is","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010904560796916485},{"word":"melissa","start":7.7599998,"end":8.26,"confidence":0.99560547,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.01768770068883896},{"word":"mhmm","start":14.505,"end":15.005,"confidence":0.8713989,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05315621942281723},{"word":"uh-huh","start":33.23,"end":33.73,"confidence":0.9821289,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.06856971234083176},{"word":"oh","start":47.855003,"end":48.335003,"confidence":0.98046875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.004913587123155594},{"word":"okay","start":48.335003,"end":48.815002,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.010552499443292618},{"word":"i","start":48.815002,"end":49.055,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0006324797868728638},{"word":"understand","start":49.055,"end":49.555,"confidence":1.0,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.0038675833493471146},{"word":"let","start":49.775,"end":49.935,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.007644329220056534},{"word":"me","start":49.935,"end":50.175003,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004951667040586472},{"word":"just","start":50.175003,"end":50.415,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007814347743988037},{"word":"go","start":50.415,"end":50.575,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.008090648800134659},{"word":"ahead","start":50.575,"end":50.895,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.032481979578733444},{"word":"and","start":50.895,"end":51.055,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021658476442098618},{"word":"check","start":51.055,"end":51.295002,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.012836340814828873},{"word":"on","start":51.295002,"end":51.535004,"confidence":0.9482422,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.010156769305467606},{"word":"here","start":51.535004,"end":51.775,"confidence":0.9970703,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.029693063348531723},{"word":"alright","start":51.775,"end":52.255,"confidence":0.92211914,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.04342729598283768},{"word":"just","start":52.255,"end":52.495003,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06760300695896149},{"word":"one","start":52.495003,"end":52.735,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09140868484973907},{"word":"moment","start":52.735,"end":53.235,"confidence":1.0,"punctuated_word":"moment.","sentiment":"positive","sentiment_score":0.413654088973999},{"word":"so","start":53.61,"end":53.85,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015533484518527985},{"word":"it's","start":53.85,"end":54.25,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05701630935072899},{"word":"confirmed","start":54.25,"end":54.75,"confidence":0.9980469,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":-0.04074292629957199},{"word":"by","start":54.809998,"end":55.05,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.08252529054880142},{"word":"our","start":55.05,"end":55.37,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.09481574594974518},{"word":"tech","start":55.37,"end":55.77,"confidence":0.9980469,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.010996319353580477},{"word":"that","start":55.77,"end":56.27,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09557019919157028},{"word":"the","start":56.57,"end":57.07,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1464715301990509},{"word":"the","start":57.69,"end":57.93,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14654912054538727},{"word":"one","start":57.93,"end":58.17,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1495804786682129},{"word":"from","start":58.17,"end":58.329998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.14146128296852112},{"word":"the","start":58.329998,"end":58.489998,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11985169351100922},{"word":"wall","start":58.489998,"end":58.73,"confidence":0.99316406,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":-0.08637896180152893},{"word":"is","start":58.73,"end":58.969997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1798134446144104},{"word":"not","start":58.969997,"end":59.21,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10120946913957596},{"word":"a","start":59.21,"end":59.449997,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11104302108287813},{"word":"router","start":59.449997,"end":59.949997,"confidence":0.8623047,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.12784619629383087},{"word":"oh","start":68.805,"end":69.045,"confidence":0.7939453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.014815051108598707},{"word":"okay","start":69.045,"end":69.365005,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.011938335373997688},{"word":"got","start":69.365005,"end":69.525,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.010207032784819605},{"word":"it","start":69.525,"end":69.765,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.01927874982357025},{"word":"and","start":69.765,"end":70.265,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.026709754019975666},{"word":"did","start":70.565,"end":70.805,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.032701343297958374},{"word":"he","start":70.805,"end":71.305,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.023094553500413895},{"word":"mention","start":71.765,"end":72.265,"confidence":0.82666016,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.02458862401545048},{"word":"any","start":72.485,"end":72.985,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.02426157332956791},{"word":"router","start":73.125,"end":73.625,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.028422761708498},{"word":"price","start":73.765,"end":74.265,"confidence":0.99365234,"punctuated_word":"price?","sentiment":"neutral","sentiment_score":-0.028071759268641472},{"word":"okay","start":120.5,"end":121.0,"confidence":0.7770996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08220833539962769},{"word":"sure","start":121.06,"end":121.56,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.10755535215139388},{"word":"and","start":122.5,"end":123.0,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06850509345531464},{"word":"he","start":123.3,"end":123.54,"confidence":0.6796875,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.0342617891728878},{"word":"never","start":123.54,"end":124.04,"confidence":1.0,"punctuated_word":"never","sentiment":"neutral","sentiment_score":0.01069406047463417},{"word":"provided","start":124.42,"end":124.92,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.01264827325940132},{"word":"you","start":125.06,"end":125.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0016557574272155762},{"word":"any","start":125.3,"end":125.8,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0032500121742486954},{"word":"example","start":127.095,"end":127.495,"confidence":0.94189453,"punctuated_word":"example","sentiment":"neutral","sentiment_score":-0.001419108361005783},{"word":"router","start":127.495,"end":127.975,"confidence":0.9946289,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.003908136859536171},{"word":"right","start":127.975,"end":128.475,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.00904038082808256},{"word":"yeah","start":132.215,"end":132.535,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.068060502409935},{"word":"yeah","start":132.535,"end":132.855,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04134313017129898},{"word":"yes","start":132.855,"end":133.355,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.056957878172397614},{"word":"one","start":137.495,"end":137.895,"confidence":0.6166992,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.08986038714647293},{"word":"moment","start":137.895,"end":138.27,"confidence":0.9970703,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.09105212986469267},{"word":"please","start":138.35,"end":138.67,"confidence":1.0,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.09897926449775696},{"word":"so","start":138.67,"end":138.99,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17068320512771606},{"word":"about","start":138.99,"end":139.39,"confidence":0.9160156,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.3919165134429931},{"word":"the","start":139.39,"end":139.89,"confidence":0.7026367,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.2801574468612671},{"word":"route","start":140.35,"end":140.67,"confidence":0.67089844,"punctuated_word":"route","sentiment":"neutral","sentiment_score":0.24421069025993347},{"word":"13","start":140.67,"end":141.17,"confidence":0.9892578,"punctuated_word":"13","sentiment":"neutral","sentiment_score":0.28233572840690613},{"word":"compatibility","start":141.31,"end":141.81,"confidence":0.96533203,"punctuated_word":"compatibility,","sentiment":"neutral","sentiment_score":0.20846013724803925},{"word":"you","start":142.51001,"end":142.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27514514327049255},{"word":"can","start":142.67,"end":142.91,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25196734070777893},{"word":"just","start":142.91,"end":143.39,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2686678171157837},{"word":"text","start":143.39,"end":143.79001,"confidence":0.9980469,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.279786080121994},{"word":"his","start":143.79001,"end":144.11,"confidence":0.99902344,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.21194493770599365},{"word":"number","start":144.11,"end":144.51001,"confidence":0.99316406,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.22514669597148895},{"word":"okay","start":144.51001,"end":145.01001,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.178635835647583},{"word":"that","start":145.15001,"end":145.47,"confidence":0.98828125,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.16181990504264832},{"word":"way","start":145.47,"end":145.95,"confidence":0.7910156,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.26577115058898926},{"word":"he","start":145.95,"end":146.11,"confidence":0.9951172,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.2846947908401489},{"word":"could","start":146.11,"end":146.43001,"confidence":0.99609375,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.28154197335243225},{"word":"suggest","start":146.43001,"end":146.83,"confidence":0.99316406,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.2252806127071381},{"word":"the","start":146.83,"end":147.07,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21293817460536957},{"word":"best","start":147.07,"end":147.31,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.1983767002820969},{"word":"one","start":147.31,"end":147.81,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.21259447932243347},{"word":"just","start":149.07,"end":149.39,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.12420278042554855},{"word":"one","start":149.39,"end":149.63,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1247953325510025},{"word":"moment","start":149.63,"end":150.03,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.1509379893541336},{"word":"about","start":150.03,"end":150.35,"confidence":0.9951172,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.15157416462898254},{"word":"this","start":150.35,"end":150.85,"confidence":0.9880371,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.16046109795570374},{"word":"thank","start":364.43,"end":364.59,"confidence":0.4970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.53211510181427},{"word":"you","start":364.59,"end":364.75,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6340177059173584},{"word":"so","start":364.75,"end":364.83002,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6094232201576233},{"word":"much","start":364.83002,"end":365.31,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6762973070144653},{"word":"for","start":365.31,"end":365.63,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6984222531318665},{"word":"patiently","start":365.63,"end":366.13,"confidence":1.0,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.6947536468505859},{"word":"waiting","start":366.19,"end":366.35,"confidence":1.0,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.8088414072990417},{"word":"on","start":366.35,"end":366.51,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7796324491500854},{"word":"the","start":366.51,"end":366.59,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7291082143783569},{"word":"line","start":366.59,"end":366.91,"confidence":0.8063965,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.7575605511665344},{"word":"bianca","start":366.91,"end":367.41,"confidence":0.99902344,"punctuated_word":"Bianca.","sentiment":"positive","sentiment_score":0.6286869049072266},{"word":"alright","start":369.07,"end":369.57,"confidence":0.9785156,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.253532350063324},{"word":"so","start":369.63,"end":369.95,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1046110987663269},{"word":"yeah","start":372.83002,"end":373.15,"confidence":0.9797363,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1889616847038269},{"word":"okay","start":373.15,"end":373.47,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.26311659812927246},{"word":"that's","start":373.47,"end":373.79,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4191913604736328},{"word":"good","start":373.79,"end":374.03,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.45112907886505127},{"word":"to","start":374.03,"end":374.19,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4427773356437683},{"word":"know","start":374.19,"end":374.59,"confidence":1.0,"punctuated_word":"know.","sentiment":"positive","sentiment_score":0.43219441175460815},{"word":"actually","start":374.59,"end":375.09,"confidence":0.99902344,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.123588427901268},{"word":"bianca","start":375.15,"end":375.65,"confidence":0.99365234,"punctuated_word":"Bianca,","sentiment":"neutral","sentiment_score":0.08768871426582336},{"word":"since","start":376.11002,"end":376.43,"confidence":0.62646484,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.07569617033004761},{"word":"you","start":376.43,"end":376.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0886845737695694},{"word":"you","start":376.99,"end":377.15,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10838793218135834},{"word":"are","start":377.15,"end":377.65,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10381628572940826},{"word":"wanting","start":377.95,"end":378.35,"confidence":0.9526367,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.09493716806173325},{"word":"to","start":378.35,"end":378.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1265868991613388},{"word":"budget","start":379.07,"end":379.55002,"confidence":0.99902344,"punctuated_word":"budget","sentiment":"neutral","sentiment_score":0.11308154463768004},{"word":"this","start":379.55002,"end":380.05002,"confidence":0.9946289,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.08188797533512115},{"word":"you","start":380.695,"end":380.855,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11756402254104614},{"word":"have","start":380.855,"end":381.095,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1186741590499878},{"word":"an","start":381.095,"end":381.33502,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1318167895078659},{"word":"option","start":381.33502,"end":381.73502,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.11435216665267944},{"word":"as","start":381.73502,"end":381.975,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1574861854314804},{"word":"well","start":381.975,"end":382.475,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.15227138996124268},{"word":"to","start":383.095,"end":383.255,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1491159945726395},{"word":"get","start":383.255,"end":383.755,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.15316244959831238},{"word":"free","start":384.05502,"end":384.375,"confidence":0.9980469,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1483086794614792},{"word":"connection","start":384.375,"end":384.875,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.14936527609825134},{"word":"fee","start":384.93503,"end":385.33502,"confidence":0.984375,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.13288411498069763},{"word":"however","start":385.33502,"end":385.83502,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.035790424793958664},{"word":"you","start":385.89502,"end":386.05502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04073385521769523},{"word":"have","start":386.05502,"end":386.295,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0284697487950325},{"word":"to","start":386.295,"end":386.45502,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004505917429924011},{"word":"sign","start":386.45502,"end":386.695,"confidence":1.0,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.004706826061010361},{"word":"up","start":386.695,"end":386.855,"confidence":0.9819336,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.01804729923605919},{"word":"for","start":386.855,"end":387.17502,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.003548562526702881},{"word":"24","start":387.17502,"end":387.73502,"confidence":0.8815918,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.0431276299059391},{"word":"mac","start":387.73502,"end":388.05502,"confidence":0.8496094,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":0.057152338325977325},{"word":"contract","start":388.05502,"end":388.55502,"confidence":0.967041,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.06773653626441956},{"word":"in","start":388.935,"end":389.17502,"confidence":1.0,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.10315394401550292},{"word":"that","start":389.17502,"end":389.33502,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11899186670780182},{"word":"way","start":389.33502,"end":389.83502,"confidence":0.99316406,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.1299726963043213},{"word":"the","start":390.05502,"end":390.21503,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19954386353492737},{"word":"$45","start":390.21503,"end":391.33502,"confidence":1.0,"punctuated_word":"$45","sentiment":"neutral","sentiment_score":0.1886443942785263},{"word":"that","start":391.33502,"end":391.575,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23174089193344116},{"word":"you","start":391.575,"end":391.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1955452859401703},{"word":"paid","start":391.815,"end":392.05502,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.17727121710777283},{"word":"for","start":392.05502,"end":392.295,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1922762989997864},{"word":"the","start":392.295,"end":392.535,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1783207505941391},{"word":"connection","start":392.535,"end":393.035,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.15720303356647491},{"word":"fee","start":393.255,"end":393.755,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.252130925655365},{"word":"can","start":394.22998,"end":394.38998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18838897347450256},{"word":"be","start":394.38998,"end":394.63,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2120172083377838},{"word":"credited","start":394.63,"end":395.13,"confidence":1.0,"punctuated_word":"credited","sentiment":"neutral","sentiment_score":0.18002882599830627},{"word":"to","start":395.34998,"end":395.59,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17826634645462036},{"word":"the","start":395.59,"end":395.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12977349758148193},{"word":"router","start":395.99,"end":396.47,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.08682756870985031},{"word":"that","start":396.47,"end":396.63,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09819187223911284},{"word":"you","start":396.63,"end":396.78998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07551658153533936},{"word":"need","start":396.78998,"end":397.03,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08540210872888565},{"word":"to","start":397.03,"end":397.11,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0645831972360611},{"word":"pay","start":397.11,"end":397.34998,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.05210123583674431},{"word":"or","start":397.34998,"end":397.59,"confidence":0.9428711,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07603288441896439},{"word":"the","start":397.59,"end":397.83,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08824921399354935},{"word":"or","start":397.83,"end":398.15,"confidence":0.9248047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07989747822284698},{"word":"the","start":398.15,"end":398.31,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07567383348941803},{"word":"installation","start":398.31,"end":398.81,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":0.06514120101928711},{"word":"fee","start":399.03,"end":399.27,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.07911888509988785},{"word":"that","start":399.27,"end":399.50998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07662859559059143},{"word":"you","start":399.50998,"end":399.66998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05000770092010498},{"word":"need","start":399.66998,"end":399.83,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07311801612377167},{"word":"to","start":399.83,"end":399.99,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04376699775457382},{"word":"pay","start":399.99,"end":400.49,"confidence":1.0,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":0.03908088430762291},{"word":"however","start":400.94998,"end":401.44998,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.007356006652116776},{"word":"of","start":401.75,"end":401.91,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.012291166931390762},{"word":"course","start":401.91,"end":402.38998,"confidence":0.9946289,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":0.01031806692481041},{"word":"if","start":402.38998,"end":402.63,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015125542879104614},{"word":"you","start":402.63,"end":402.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013496801257133484},{"word":"are","start":402.71,"end":402.87,"confidence":0.9003906,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.020554441958665848},{"word":"in","start":402.87,"end":403.03,"confidence":0.7763672,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03300691395998001},{"word":"a","start":403.03,"end":403.11,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027421195060014725},{"word":"lock","start":403.11,"end":403.34998,"confidence":0.58203125,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":-0.034668147563934326},{"word":"in","start":403.34998,"end":403.59,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03149944171309471},{"word":"contract","start":403.59,"end":404.09,"confidence":0.9951172,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.012454818934202194},{"word":"you","start":404.87,"end":405.11,"confidence":0.56152344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021336324512958527},{"word":"have","start":405.11,"end":405.27,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.002340659499168396},{"word":"to","start":405.27,"end":405.50998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0063855648040771484},{"word":"fulfill","start":405.50998,"end":406.00998,"confidence":0.9951172,"punctuated_word":"fulfill","sentiment":"neutral","sentiment_score":-0.013811979442834854},{"word":"the","start":406.06998,"end":406.38998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006460458040237427},{"word":"twenty","start":406.38998,"end":406.71,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.004693657159805298},{"word":"four","start":406.71,"end":406.94998,"confidence":0.98828125,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.026115544140338898},{"word":"month","start":406.94998,"end":407.34998,"confidence":0.9716797,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.003010060638189316},{"word":"contract","start":407.34998,"end":407.84998,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.017525438219308853},{"word":"if","start":407.99,"end":408.22998,"confidence":0.8984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.016577884554862976},{"word":"you","start":408.22998,"end":408.72998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008417584002017975},{"word":"terminate","start":409.60498,"end":409.845,"confidence":0.9980469,"punctuated_word":"terminate","sentiment":"neutral","sentiment_score":-0.007165215909481049},{"word":"the","start":409.845,"end":410.245,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00034505873918533325},{"word":"service","start":410.245,"end":410.745,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.006633944809436798},{"word":"within","start":411.365,"end":411.76498,"confidence":0.97314453,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.013732478022575378},{"word":"the","start":411.76498,"end":411.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015973567962646484},{"word":"contract","start":411.925,"end":412.425,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.03579572215676308},{"word":"period","start":412.485,"end":412.985,"confidence":0.7558594,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.026001101359725},{"word":"the","start":414.16498,"end":414.645,"confidence":0.91748047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01540134847164154},{"word":"cancellation","start":414.645,"end":415.145,"confidence":0.67626953,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.015196934342384338},{"word":"phase","start":415.525,"end":415.845,"confidence":0.7050781,"punctuated_word":"phase","sentiment":"neutral","sentiment_score":-0.006696105003356934},{"word":"is","start":415.845,"end":416.085,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006383903324604034},{"word":"applicable","start":416.085,"end":416.585,"confidence":0.9838867,"punctuated_word":"applicable.","sentiment":"neutral","sentiment_score":-0.01082644797861576},{"word":"so","start":417.04498,"end":417.54498,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012119777500629423},{"word":"do","start":418.645,"end":418.88498,"confidence":0.9580078,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.003814969211816788},{"word":"you","start":418.88498,"end":419.04498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023799266666173935},{"word":"have","start":419.04498,"end":419.54498,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.031214836984872815},{"word":"the","start":419.76498,"end":420.26498,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029873322695493695},{"word":"confirmation","start":421.205,"end":421.705,"confidence":0.99902344,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.0268845334649086},{"word":"that","start":422.005,"end":422.49,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.030740957707166672},{"word":"if","start":422.72998,"end":422.97,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04173890128731728},{"word":"you","start":422.97,"end":423.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04978346079587936},{"word":"will","start":423.05,"end":423.28998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.052184320986270905},{"word":"be","start":423.28998,"end":423.53,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.048527780920267105},{"word":"staying","start":423.53,"end":424.03,"confidence":1.0,"punctuated_word":"staying","sentiment":"neutral","sentiment_score":0.03965220600366592},{"word":"to","start":424.09,"end":424.33,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01707872375845909},{"word":"this","start":424.33,"end":424.65,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01787537708878517},{"word":"address","start":424.65,"end":425.15,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.02044123411178589},{"word":"for","start":425.77,"end":426.27,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002986360341310501},{"word":"two","start":426.65,"end":426.97,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.012583950534462929},{"word":"years","start":426.97,"end":427.47,"confidence":0.97753906,"punctuated_word":"years?","sentiment":"neutral","sentiment_score":-0.04011405259370804},{"word":"oh","start":434.00998,"end":434.33,"confidence":0.77441406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01433996483683586},{"word":"okay","start":434.33,"end":434.83,"confidence":0.9890137,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.008670080453157425},{"word":"no","start":445.95502,"end":446.27502,"confidence":0.7780762,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1372123509645462},{"word":"actually","start":446.27502,"end":446.77502,"confidence":0.99316406,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.15397273004055023},{"word":"the","start":447.075,"end":447.575,"confidence":0.8276367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04887580126523971},{"word":"connection","start":448.16998,"end":448.66998,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.1087084487080574},{"word":"fee","start":448.72998,"end":449.05,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.0728093832731247},{"word":"and","start":449.05,"end":449.37,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10085176676511765},{"word":"installation","start":449.37,"end":449.87,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.09124568849802016},{"word":"fee","start":450.33,"end":450.83,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.07621067762374878},{"word":"is","start":450.88998,"end":451.38998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0759633257985115},{"word":"a","start":451.44998,"end":451.61,"confidence":0.90283203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06605419516563416},{"word":"different","start":451.61,"end":452.09,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.07751253992319107},{"word":"charge","start":452.09,"end":452.59,"confidence":0.99902344,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.06820745021104813},{"word":"the","start":452.81,"end":453.05,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02137814089655876},{"word":"connection","start":453.05,"end":453.53,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.04698792099952698},{"word":"fee","start":453.53,"end":453.85,"confidence":0.9980469,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.0226006843149662},{"word":"is","start":453.85,"end":454.09,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.029915574938058853},{"word":"charged","start":454.09,"end":454.41,"confidence":0.78759766,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.03390403091907501},{"word":"for","start":454.41,"end":454.72998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.000997982919216156},{"word":"activating","start":454.72998,"end":455.22998,"confidence":1.0,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.013471417129039764},{"word":"your","start":455.37,"end":455.69,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00906006246805191},{"word":"internet","start":455.69,"end":456.19,"confidence":0.9707031,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.01329299807548523},{"word":"service","start":456.25,"end":456.75,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.006107747554779053},{"word":"and","start":456.88998,"end":457.13,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.004624947905540466},{"word":"connecting","start":457.13,"end":457.63,"confidence":1.0,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.008686162531375885},{"word":"your","start":457.69,"end":457.93,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006127521395683289},{"word":"account","start":457.93,"end":458.43,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.0026314333081245422},{"word":"to","start":458.49,"end":458.72998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00654476135969162},{"word":"our","start":458.72998,"end":459.05,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.010893940925598145},{"word":"network","start":459.05,"end":459.28998,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.01846108585596085},{"word":"to","start":459.53,"end":459.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.008355379104614258},{"word":"the","start":459.69,"end":459.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0020448118448257446},{"word":"network","start":459.85,"end":460.35,"confidence":0.9458008,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.014977894723415376},{"word":"lynham","start":460.57,"end":461.05,"confidence":0.67871094,"punctuated_word":"Lynham","sentiment":"neutral","sentiment_score":-0.008027592673897743},{"word":"network","start":461.05,"end":461.55,"confidence":0.5905762,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.007032914087176323},{"word":"because","start":462.13498,"end":462.63498,"confidence":0.98828125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.013735901564359663},{"word":"this","start":462.69498,"end":462.85498,"confidence":0.64160156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03084661439061165},{"word":"address","start":462.85498,"end":463.335,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.029311012476682663},{"word":"is","start":463.335,"end":463.655,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04444550722837448},{"word":"serviceable","start":463.655,"end":464.155,"confidence":0.9741211,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.04683021083474159},{"word":"by","start":464.29498,"end":464.615,"confidence":0.86865234,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.01971423253417015},{"word":"lynham","start":464.615,"end":465.095,"confidence":0.99609375,"punctuated_word":"Lynham","sentiment":"neutral","sentiment_score":0.009890592657029629},{"word":"network","start":465.095,"end":465.595,"confidence":0.79125977,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.00248771533370018},{"word":"however","start":465.97498,"end":466.47498,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.019045332446694378},{"word":"it's","start":466.69498,"end":466.935,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11354127526283264},{"word":"not","start":466.935,"end":467.175,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0986090898513794},{"word":"yet","start":467.175,"end":467.655,"confidence":1.0,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.16786250472068787},{"word":"activated","start":467.655,"end":468.155,"confidence":0.99609375,"punctuated_word":"activated.","sentiment":"neutral","sentiment_score":-0.13405874371528623},{"word":"so","start":468.29498,"end":468.535,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07641121745109558},{"word":"once","start":468.535,"end":469.035,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.06394447386264801},{"word":"customer","start":469.25497,"end":469.75497,"confidence":0.5722656,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.0009920373558998108},{"word":"requested","start":470.055,"end":470.555,"confidence":0.99902344,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.0032869279384613037},{"word":"for","start":470.69498,"end":470.935,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006113201379776001},{"word":"service","start":470.935,"end":471.435,"confidence":0.9951172,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.029783643782138824},{"word":"activation","start":471.495,"end":471.995,"confidence":0.9785156,"punctuated_word":"activation,","sentiment":"neutral","sentiment_score":0.005567878484725952},{"word":"that's","start":473.01498,"end":473.51498,"confidence":0.9951172,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.021448206156492233},{"word":"for","start":473.57498,"end":474.07498,"confidence":0.94140625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.021435193717479702},{"word":"the","start":474.13498,"end":474.29498,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0410148948431015},{"word":"connection","start":474.29498,"end":474.79498,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.04333268478512764},{"word":"fee","start":474.85498,"end":475.01498,"confidence":0.9812012,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.022771429270505905},{"word":"it's","start":475.01498,"end":475.25497,"confidence":0.81225586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.030254557728767395},{"word":"cover","start":475.25497,"end":475.57498,"confidence":0.61328125,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.0666673481464386},{"word":"the","start":475.57498,"end":475.735,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03766470029950142},{"word":"connection","start":475.735,"end":476.235,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.01609000563621521},{"word":"fee","start":476.455,"end":476.955,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.03822104260325432},{"word":"and","start":477.21,"end":477.45,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05679458752274513},{"word":"also","start":477.45,"end":477.85,"confidence":0.86279297,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06339669227600098},{"word":"in","start":477.85,"end":478.09,"confidence":0.71484375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.035580527037382126},{"word":"includes","start":478.25,"end":478.73,"confidence":0.9980469,"punctuated_word":"includes","sentiment":"neutral","sentiment_score":0.049527037888765335},{"word":"the","start":478.73,"end":479.13,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04800189286470413},{"word":"account","start":479.13,"end":479.61002,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.02846056967973709},{"word":"setup","start":479.61002,"end":480.11002,"confidence":0.8498535,"punctuated_word":"setup,","sentiment":"neutral","sentiment_score":0.03648264706134796},{"word":"service","start":480.17,"end":480.67,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.010417625308036804},{"word":"activation","start":480.73,"end":481.23,"confidence":0.95410156,"punctuated_word":"activation,","sentiment":"neutral","sentiment_score":0.041135575622320175},{"word":"and","start":481.45,"end":481.69,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01882535964250565},{"word":"network","start":481.69,"end":482.17,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.010678902268409727},{"word":"provisioning","start":482.17,"end":482.67,"confidence":0.9733073,"punctuated_word":"provisioning.","sentiment":"neutral","sentiment_score":-0.005599118769168854},{"word":"that's","start":482.81,"end":483.05,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.030174683779478073},{"word":"a","start":483.05,"end":483.21,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.032257936894893646},{"word":"different","start":483.21,"end":483.53,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.048332590609788895},{"word":"one","start":483.53,"end":483.93,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.06082604080438614},{"word":"however","start":483.93,"end":484.43,"confidence":0.9980469,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.01354983076453209},{"word":"for","start":484.89,"end":485.21,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00886256992816925},{"word":"installation","start":485.21,"end":485.71,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.007167093455791473},{"word":"fee","start":485.93,"end":486.43,"confidence":0.99316406,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.007409650832414627},{"word":"not","start":486.57,"end":486.97,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.031095020473003387},{"word":"every","start":486.97,"end":487.29,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.07188114523887634},{"word":"customer","start":487.29,"end":487.79,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.054074548184871674},{"word":"needs","start":487.93,"end":488.17,"confidence":1.0,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.06356523185968399},{"word":"to","start":488.17,"end":488.33,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07439278066158295},{"word":"pay","start":488.33,"end":488.65,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.12638381123542786},{"word":"this","start":488.65,"end":488.89,"confidence":0.9814453,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.07255393266677856},{"word":"it's","start":488.89,"end":489.315,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.016721419990062714},{"word":"a","start":489.795,"end":489.875,"confidence":0.8881836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016313672065734863},{"word":"case","start":489.875,"end":490.195,"confidence":0.99902344,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.09435809403657912},{"word":"by","start":490.195,"end":490.435,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.08064910024404526},{"word":"case","start":490.435,"end":490.915,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.09025663882493971},{"word":"basis","start":490.915,"end":491.415,"confidence":1.0,"punctuated_word":"basis","sentiment":"neutral","sentiment_score":0.08166570961475372},{"word":"because","start":491.795,"end":492.295,"confidence":0.71191406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.047704435884952545},{"word":"this","start":492.595,"end":492.995,"confidence":0.6425781,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06071938946843147},{"word":"installation","start":492.995,"end":493.495,"confidence":0.9980469,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":0.02197062224149704},{"word":"fee","start":493.635,"end":493.95502,"confidence":0.9970703,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.048002295196056366},{"word":"covers","start":493.95502,"end":494.435,"confidence":0.89990234,"punctuated_word":"covers","sentiment":"neutral","sentiment_score":0.08165933191776276},{"word":"the","start":494.435,"end":494.835,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05890505388379097},{"word":"physical","start":494.835,"end":495.315,"confidence":1.0,"punctuated_word":"physical","sentiment":"neutral","sentiment_score":0.02566402405500412},{"word":"installation","start":495.315,"end":495.815,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":0.007951933890581131},{"word":"at","start":496.035,"end":496.195,"confidence":0.9667969,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.056971147656440735},{"word":"your","start":496.195,"end":496.435,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05525972321629524},{"word":"premises","start":496.435,"end":496.935,"confidence":0.99121094,"punctuated_word":"premises,","sentiment":"neutral","sentiment_score":0.07641814649105072},{"word":"tech","start":497.715,"end":498.115,"confidence":0.86572266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.06166734918951988},{"word":"visit","start":498.115,"end":498.615,"confidence":0.8652344,"punctuated_word":"visit,","sentiment":"neutral","sentiment_score":0.09836331009864809},{"word":"installation","start":498.915,"end":499.415,"confidence":0.65527344,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":0.08055022358894348},{"word":"of","start":499.95502,"end":500.275,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.105144664645195},{"word":"your","start":500.275,"end":500.775,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10291636735200882},{"word":"router","start":500.995,"end":501.495,"confidence":0.8466797,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.06868469715118408},{"word":"configuration","start":501.555,"end":502.055,"confidence":1.0,"punctuated_word":"configuration","sentiment":"neutral","sentiment_score":0.11331640183925629},{"word":"of","start":502.435,"end":502.595,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11426033079624176},{"word":"your","start":502.595,"end":502.835,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07667867839336395},{"word":"router","start":502.835,"end":503.335,"confidence":0.9523926,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.03300986438989639},{"word":"but","start":503.95502,"end":504.45502,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.15270519256591797},{"word":"if","start":504.96002,"end":505.44,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.268996924161911},{"word":"that's","start":505.44,"end":505.76,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.2865051031112671},{"word":"not","start":505.76,"end":506.0,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.2826727330684662},{"word":"necessary","start":506.0,"end":506.5,"confidence":0.99853516,"punctuated_word":"necessary,","sentiment":"neutral","sentiment_score":0.24302799999713895},{"word":"you","start":506.72,"end":506.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3251802325248718},{"word":"don't","start":506.88,"end":507.2,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.2373591512441635},{"word":"need","start":507.2,"end":507.36002,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1580263525247574},{"word":"to","start":507.36002,"end":507.52002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06317058950662613},{"word":"pay","start":507.52002,"end":507.76,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.04702448099851608},{"word":"for","start":507.76,"end":507.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1154145821928978},{"word":"the","start":507.92,"end":508.24002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09129249304533003},{"word":"installation","start":508.24002,"end":508.74002,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.032092466950416565},{"word":"fee","start":508.96002,"end":509.46002,"confidence":0.9975586,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.09175223112106325},{"word":"that's","start":510.24002,"end":510.56,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1669115275144577},{"word":"the","start":510.56,"end":510.96002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12144908308982848},{"word":"different","start":510.96002,"end":511.46002,"confidence":0.74072266,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.09003294259309769},{"word":"of","start":511.68002,"end":511.84,"confidence":0.61572266,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1310800015926361},{"word":"these","start":511.84,"end":512.16003,"confidence":0.7128906,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.0659678727388382},{"word":"fees","start":512.16003,"end":512.66003,"confidence":0.9995117,"punctuated_word":"fees.","sentiment":"neutral","sentiment_score":0.08519662916660309},{"word":"mhmm","start":525.055,"end":525.21497,"confidence":0.951416,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022764351218938828},{"word":"60","start":525.21497,"end":525.695,"confidence":0.7619629,"punctuated_word":"60","sentiment":"neutral","sentiment_score":0.01616593822836876},{"word":"$9.95","start":525.695,"end":526.915,"confidence":0.99816895,"punctuated_word":"$9.95.","sentiment":"neutral","sentiment_score":0.01793711632490158},{"word":"so","start":527.135,"end":527.635,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06763821840286255},{"word":"sixty","start":528.095,"end":528.575,"confidence":0.9951172,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.1245030164718628},{"word":"nine","start":528.575,"end":528.895,"confidence":0.9980469,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.09810680150985718},{"word":"ninety","start":528.895,"end":529.21497,"confidence":0.99902344,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":0.11469841003417967},{"word":"five","start":529.21497,"end":529.535,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.11939236521720886},{"word":"is","start":529.535,"end":529.77496,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0860128402709961},{"word":"under","start":529.77496,"end":530.27496,"confidence":0.9951172,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.12152830511331558},{"word":"50","start":530.495,"end":530.975,"confidence":0.8222656,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.09958022087812424},{"word":"mbps","start":530.975,"end":531.475,"confidence":0.82714844,"punctuated_word":"MBPS","sentiment":"neutral","sentiment_score":0.13224433362483978},{"word":"unlimited","start":531.855,"end":532.355,"confidence":0.98950195,"punctuated_word":"unlimited.","sentiment":"neutral","sentiment_score":0.14576685428619385},{"word":"this","start":533.11,"end":533.27,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0987231582403183},{"word":"is","start":533.27,"end":533.43,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09969965368509293},{"word":"for","start":533.43,"end":533.93,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10506436228752136},{"word":"family","start":533.99,"end":534.47003,"confidence":0.6401367,"punctuated_word":"family","sentiment":"neutral","sentiment_score":0.15375378727912903},{"word":"three","start":534.47003,"end":534.71,"confidence":0.5361328,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.16335129737854004},{"word":"to","start":534.71,"end":534.87,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13661186397075653},{"word":"five","start":534.87,"end":535.19,"confidence":0.97802734,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.14890281856060028},{"word":"users","start":535.19,"end":535.69,"confidence":0.99902344,"punctuated_word":"users","sentiment":"neutral","sentiment_score":0.15294644236564636},{"word":"for","start":535.99,"end":536.31,"confidence":0.8588867,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1270950734615326},{"word":"email","start":536.31,"end":536.81,"confidence":0.87939453,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.12261693179607391},{"word":"surfing","start":536.95,"end":537.27,"confidence":0.9941406,"punctuated_word":"surfing","sentiment":"neutral","sentiment_score":0.14351505041122437},{"word":"the","start":537.27,"end":537.43,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13488708436489105},{"word":"web","start":537.43,"end":537.75,"confidence":0.9748535,"punctuated_word":"web,","sentiment":"neutral","sentiment_score":0.1213199868798256},{"word":"and","start":537.75,"end":538.07,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10708983242511748},{"word":"standard","start":538.07,"end":538.55,"confidence":0.9790039,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.12229050695896149},{"word":"streaming","start":538.55,"end":539.05,"confidence":0.99658203,"punctuated_word":"streaming.","sentiment":"neutral","sentiment_score":0.10985690355300903},{"word":"your","start":543.19,"end":543.43,"confidence":0.66308594,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.00675540417432785},{"word":"plan","start":543.43,"end":543.67,"confidence":0.99121094,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.04183134809136391},{"word":"is","start":543.67,"end":544.17,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01921612024307251},{"word":"69","start":544.31,"end":544.91003,"confidence":0.861084,"punctuated_word":"69?","sentiment":"neutral","sentiment_score":0.010033860802650452},{"word":"oh","start":544.91003,"end":545.19,"confidence":0.90527344,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1401800513267517},{"word":"no","start":545.19,"end":545.27,"confidence":0.9746094,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.20820817351341248},{"word":"no","start":545.27,"end":545.51,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.29380905628204346},{"word":"i'm","start":545.51,"end":545.67,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.33686181902885437},{"word":"so","start":545.67,"end":545.99,"confidence":0.99121094,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.34836357831954956},{"word":"sorry","start":545.99,"end":546.23004,"confidence":0.99560547,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.3331969678401947},{"word":"i'm","start":546.23004,"end":546.39,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.207871675491333},{"word":"looking","start":546.39,"end":546.71,"confidence":0.99121094,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.15996898710727692},{"word":"with","start":546.71,"end":546.95,"confidence":0.9838867,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12942999601364136},{"word":"the","start":546.95,"end":547.11,"confidence":0.95410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11445200443267822},{"word":"standard","start":547.11,"end":547.61,"confidence":0.94506836,"punctuated_word":"standard.","sentiment":"neutral","sentiment_score":-0.08503416180610657},{"word":"69","start":547.67,"end":548.15,"confidence":0.8619385,"punctuated_word":"69.","sentiment":"neutral","sentiment_score":-0.02270419150590897},{"word":"it's","start":548.15,"end":548.65,"confidence":0.9592285,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02482329308986664},{"word":"five","start":548.925,"end":549.085,"confidence":0.9873047,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.0023406147956848145},{"word":"n","start":549.085,"end":549.165,"confidence":0.27734375,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.021567195653915405},{"word":"d","start":549.165,"end":549.40497,"confidence":0.6772461,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.01556827500462532},{"word":"p","start":549.40497,"end":549.90497,"confidence":0.9580078,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.022887933999300003},{"word":"s","start":549.96497,"end":550.46497,"confidence":0.99609375,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.03176361694931984},{"word":"family","start":550.525,"end":551.005,"confidence":0.45751953,"punctuated_word":"family","sentiment":"neutral","sentiment_score":-0.021567314863204956},{"word":"tree","start":551.005,"end":551.245,"confidence":0.9404297,"punctuated_word":"tree","sentiment":"neutral","sentiment_score":-0.0037892907857894897},{"word":"users","start":551.245,"end":551.725,"confidence":0.9970703,"punctuated_word":"users","sentiment":"neutral","sentiment_score":0.008377529680728912},{"word":"for","start":551.725,"end":552.045,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007755070924758911},{"word":"email","start":552.045,"end":552.525,"confidence":0.92333984,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.05336356908082962},{"word":"surfing","start":552.525,"end":552.925,"confidence":0.81347656,"punctuated_word":"surfing","sentiment":"neutral","sentiment_score":-0.008766353130340576},{"word":"the","start":552.925,"end":553.085,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0013851746916770935},{"word":"web","start":553.085,"end":553.245,"confidence":0.9970703,"punctuated_word":"web","sentiment":"neutral","sentiment_score":-0.06584255397319794},{"word":"and","start":553.245,"end":553.485,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02807886153459549},{"word":"basic","start":553.485,"end":553.805,"confidence":0.90527344,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":0.0025981739163398743},{"word":"streaming","start":553.805,"end":554.305,"confidence":0.79125977,"punctuated_word":"streaming.","sentiment":"neutral","sentiment_score":-0.07105531543493271},{"word":"yeah","start":575.77997,"end":576.18,"confidence":0.75756836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06594318896532059},{"word":"actually","start":576.18,"end":576.68,"confidence":0.97680664,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.09306270629167555},{"word":"it's","start":577.06,"end":577.37994,"confidence":0.9536133,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1548609733581543},{"word":"already","start":577.37994,"end":577.77997,"confidence":0.9941406,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2567415237426758},{"word":"been","start":577.77997,"end":578.01996,"confidence":0.98535156,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2324845790863037},{"word":"provisioned","start":578.01996,"end":578.51996,"confidence":0.67244464,"punctuated_word":"provisioned,","sentiment":"neutral","sentiment_score":0.2600175440311432},{"word":"activate","start":578.57996,"end":579.07996,"confidence":0.45385742,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.2726752758026123},{"word":"live","start":579.515,"end":579.675,"confidence":0.84814453,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.3330795466899872},{"word":"and","start":579.675,"end":579.915,"confidence":0.63916016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.26287466287612915},{"word":"operational","start":579.915,"end":580.415,"confidence":0.94555664,"punctuated_word":"operational.","sentiment":"neutral","sentiment_score":0.23752674460411072},{"word":"we","start":581.195,"end":581.355,"confidence":0.9970703,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.34325623512268066},{"word":"will","start":581.355,"end":581.675,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3167576193809509},{"word":"respect","start":581.675,"end":582.075,"confidence":1.0,"punctuated_word":"respect","sentiment":"positive","sentiment_score":0.4065820574760437},{"word":"your","start":582.075,"end":582.315,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.33029595017433167},{"word":"decision","start":582.315,"end":582.815,"confidence":1.0,"punctuated_word":"decision","sentiment":"neutral","sentiment_score":0.3070966601371765},{"word":"if","start":582.875,"end":583.03503,"confidence":0.96240234,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2920844852924347},{"word":"you","start":583.03503,"end":583.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24356794357299805},{"word":"wanted","start":583.275,"end":583.675,"confidence":0.99609375,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.24438178539276123},{"word":"to","start":583.675,"end":583.835,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15482045710086825},{"word":"cancel","start":583.835,"end":584.335,"confidence":0.9885254,"punctuated_word":"cancel.","sentiment":"neutral","sentiment_score":0.1658530831336975},{"word":"however","start":584.395,"end":584.895,"confidence":0.9975586,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.1524478644132614},{"word":"i","start":585.355,"end":585.855,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31351399421691895},{"word":"would","start":586.395,"end":586.715,"confidence":0.61035156,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.3486374020576477},{"word":"love","start":586.715,"end":586.955,"confidence":0.9980469,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.4663319587707519},{"word":"to","start":586.955,"end":587.455,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3816285729408264},{"word":"tell","start":588.47504,"end":588.715,"confidence":0.7109375,"punctuated_word":"tell","sentiment":"positive","sentiment_score":0.501041054725647},{"word":"you","start":588.715,"end":588.955,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4334132671356201},{"word":"ahead","start":588.955,"end":589.275,"confidence":0.9794922,"punctuated_word":"ahead.","sentiment":"positive","sentiment_score":0.5613088011741638},{"word":"okay","start":589.275,"end":589.775,"confidence":0.98657227,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.2924685478210449},{"word":"you","start":590.315,"end":590.555,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.03302527591586113},{"word":"paid","start":590.555,"end":590.875,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.013617858290672302},{"word":"for","start":590.875,"end":591.195,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04399215802550316},{"word":"as","start":591.195,"end":591.435,"confidence":0.4189453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.032664306461811066},{"word":"a","start":591.435,"end":591.59503,"confidence":0.91845703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0553065687417984},{"word":"upfront","start":591.59503,"end":591.915,"confidence":0.41552734,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":-0.030903764069080353},{"word":"payment","start":591.915,"end":592.41,"confidence":0.98168945,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.05300167202949524},{"word":"it's","start":592.56995,"end":592.81,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1650233417749405},{"word":"not","start":592.81,"end":593.20996,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19628527760505676},{"word":"refundable","start":593.20996,"end":593.70996,"confidence":0.8826497,"punctuated_word":"refundable,","sentiment":"neutral","sentiment_score":-0.24340152740478516},{"word":"and","start":594.00995,"end":594.25,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2685551643371582},{"word":"then","start":594.25,"end":594.64996,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.24442410469055176},{"word":"you","start":594.64996,"end":594.88995,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.31888091564178467},{"word":"will","start":594.88995,"end":595.05,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.29946115612983704},{"word":"be","start":595.05,"end":595.55,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.25839322805404663},{"word":"liable","start":595.85,"end":596.35,"confidence":1.0,"punctuated_word":"liable","sentiment":"neutral","sentiment_score":-0.20836937427520752},{"word":"for","start":596.56995,"end":596.73,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2055744230747223},{"word":"a","start":596.73,"end":596.97,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21297655999660492},{"word":"cancellation","start":596.97,"end":597.47,"confidence":0.97265625,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.17154142260551453},{"word":"fee","start":597.85,"end":598.08997,"confidence":0.8991699,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.2023014724254608},{"word":"which","start":598.08997,"end":598.32996,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.14451220631599426},{"word":"is","start":598.32996,"end":598.64996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1416967660188675},{"word":"$132","start":598.64996,"end":600.43,"confidence":0.9995117,"punctuated_word":"$132.","sentiment":"neutral","sentiment_score":-0.11247779428958891},{"word":"yeah","start":602.64996,"end":602.88995,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013737274333834648},{"word":"it's","start":602.88995,"end":603.20996,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.10192936658859252},{"word":"late","start":603.20996,"end":603.52997,"confidence":0.99902344,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.1283963918685913},{"word":"to","start":603.52997,"end":603.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14416204392910004},{"word":"get","start":603.69,"end":604.17,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.15282101929187775},{"word":"canceled","start":604.17,"end":604.67,"confidence":0.92944336,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":-0.11940648406744005},{"word":"and","start":606.485,"end":606.985,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.021467357873916623},{"word":"did","start":607.045,"end":607.28503,"confidence":0.83935547,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.005612310022115707},{"word":"did","start":607.28503,"end":607.78503,"confidence":0.92089844,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.0034112073481082916},{"word":"he","start":607.84503,"end":608.085,"confidence":0.5830078,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.021044164896011353},{"word":"provided","start":608.085,"end":608.585,"confidence":0.9291992,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.03799232468008995},{"word":"you","start":608.645,"end":608.805,"confidence":0.9628906,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.01430768333375454},{"word":"like","start":608.805,"end":609.045,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.028687233105301857},{"word":"a","start":609.045,"end":609.28503,"confidence":0.92578125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06723867356777191},{"word":"discounted","start":609.28503,"end":609.78503,"confidence":1.0,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.053054388612508774},{"word":"router","start":610.325,"end":610.72504,"confidence":0.83447266,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02366824448108673},{"word":"price","start":610.72504,"end":611.125,"confidence":0.88305664,"punctuated_word":"price,","sentiment":"neutral","sentiment_score":0.010562755167484283},{"word":"if","start":611.125,"end":611.365,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.039919689297676086},{"word":"i","start":611.365,"end":611.445,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05013604462146759},{"word":"may","start":611.445,"end":611.685,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.031391292810440063},{"word":"ask","start":611.685,"end":612.185,"confidence":0.98706055,"punctuated_word":"ask?","sentiment":"neutral","sentiment_score":-0.036459870636463165},{"word":"yeah","start":613.925,"end":614.425,"confidence":0.6533203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2375989556312561},{"word":"yeah","start":638.96497,"end":639.46497,"confidence":0.7739258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1457621157169342},{"word":"oh","start":643.605,"end":644.105,"confidence":0.8688965,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.000481627881526947},{"word":"these","start":644.32495,"end":644.725,"confidence":0.56591797,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.008100785315036774},{"word":"details","start":644.725,"end":645.225,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.0015525072813034058},{"word":"is","start":645.44495,"end":645.94495,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016522884368896484},{"word":"available","start":646.08496,"end":646.58496,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.007313862442970276},{"word":"on","start":646.805,"end":647.045,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014544602483510973},{"word":"our","start":647.045,"end":647.365,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.007178358733654022},{"word":"site","start":647.365,"end":647.685,"confidence":0.71435547,"punctuated_word":"site.","sentiment":"neutral","sentiment_score":0.014820829033851624},{"word":"as","start":647.685,"end":647.925,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.0169190913438797},{"word":"you","start":647.925,"end":648.08496,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019338171929121017},{"word":"can","start":648.08496,"end":648.32495,"confidence":0.6928711,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.021197190508246425},{"word":"see","start":648.32495,"end":648.725,"confidence":0.9970703,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.016482383012771606},{"word":"it","start":648.725,"end":648.96497,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01172143779695034},{"word":"shows","start":648.96497,"end":649.285,"confidence":0.99902344,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.009128009900450706},{"word":"the","start":649.285,"end":649.52496,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0032492857426404953},{"word":"price","start":649.52496,"end":650.02496,"confidence":0.88916016,"punctuated_word":"price,","sentiment":"neutral","sentiment_score":-0.010754769667983057},{"word":"the","start":651.1,"end":651.6,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003807779401540756},{"word":"the","start":651.89996,"end":651.98,"confidence":0.2734375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0019644759595394135},{"word":"nbps","start":651.98,"end":652.48,"confidence":0.60148114,"punctuated_word":"NBPS.","sentiment":"neutral","sentiment_score":-0.013945091515779495},{"word":"it's","start":653.33997,"end":653.66,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0028170037548989058},{"word":"showing","start":653.66,"end":653.98,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.021312080323696136},{"word":"the","start":653.98,"end":654.22,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015219803899526596},{"word":"nbps","start":654.22,"end":654.72,"confidence":0.99609375,"punctuated_word":"NBPS","sentiment":"neutral","sentiment_score":-0.0008858442306518555},{"word":"as","start":654.86,"end":655.1,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.009096652269363403},{"word":"well","start":655.1,"end":655.33997,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.010196898132562636},{"word":"if","start":655.33997,"end":655.5,"confidence":0.625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.001173773780465126},{"word":"you","start":655.5,"end":655.74,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018986660987138748},{"word":"will","start":655.74,"end":655.98,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.006711691617965698},{"word":"be","start":655.98,"end":656.3,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.003408331423997879},{"word":"seeing","start":656.3,"end":656.69995,"confidence":0.78027344,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.004073787480592728},{"word":"lindham","start":656.69995,"end":657.1,"confidence":0.6437988,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":-0.001866362988948822},{"word":"basic","start":657.1,"end":657.6,"confidence":0.77246094,"punctuated_word":"basic.","sentiment":"neutral","sentiment_score":-0.00032750144600868225},{"word":"underneath","start":658.22,"end":658.69995,"confidence":0.92333984,"punctuated_word":"Underneath,","sentiment":"neutral","sentiment_score":-0.014188354834914207},{"word":"it","start":658.69995,"end":658.86,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.014702923595905304},{"word":"says","start":658.86,"end":659.36,"confidence":0.9970703,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.008894704282283783},{"word":"nbn","start":659.57996,"end":660.07996,"confidence":0.6972656,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.003808178007602692},{"word":"25","start":660.22,"end":660.93994,"confidence":0.99853516,"punctuated_word":"25","sentiment":"neutral","sentiment_score":-0.02008074522018433},{"word":"unlimited","start":660.93994,"end":661.43994,"confidence":0.9250488,"punctuated_word":"unlimited.","sentiment":"neutral","sentiment_score":-0.029366368427872654},{"word":"so","start":661.66,"end":662.06,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03618568927049637},{"word":"it","start":662.06,"end":662.37994,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.025224875658750538},{"word":"it","start":662.37994,"end":662.45996,"confidence":0.48754883,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08562450110912323},{"word":"does","start":662.45996,"end":662.77997,"confidence":0.97265625,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.08498654514551163},{"word":"show","start":662.77997,"end":663.01996,"confidence":0.9970703,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.13655461370944977},{"word":"and","start":663.01996,"end":663.225,"confidence":0.61328125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19726182520389557},{"word":"then","start":663.305,"end":663.805,"confidence":0.9892578,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.24883721768856049},{"word":"for","start":679.38,"end":679.86005,"confidence":0.7626953,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.09096591174602509},{"word":"installation","start":679.86005,"end":680.36005,"confidence":0.9980469,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.07988634705543518},{"word":"fee","start":680.58,"end":681.08,"confidence":0.8696289,"punctuated_word":"fee?","sentiment":"neutral","sentiment_score":-0.07949337363243103},{"word":"yeah","start":681.7,"end":682.2,"confidence":0.88720703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.039454031735658646},{"word":"there","start":682.42004,"end":682.74005,"confidence":0.99902344,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.10870050638914108},{"word":"is","start":682.74005,"end":682.98004,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13207070529460907},{"word":"no","start":682.98004,"end":683.22003,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1222948282957077},{"word":"fixed","start":683.22003,"end":683.54004,"confidence":0.99609375,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.1977573186159134},{"word":"price","start":683.54004,"end":683.86005,"confidence":0.9951172,"punctuated_word":"price.","sentiment":"neutral","sentiment_score":-0.0735345184803009},{"word":"it","start":683.86005,"end":684.34,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.022632963955402374},{"word":"really","start":684.34,"end":684.74005,"confidence":0.7114258,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.04162352904677391},{"word":"depends","start":684.74005,"end":685.24005,"confidence":0.73876953,"punctuated_word":"depends,","sentiment":"neutral","sentiment_score":-0.007859531790018082},{"word":"at","start":686.02,"end":686.26,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02807338908314705},{"word":"first","start":686.26,"end":686.58,"confidence":0.9904785,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":-0.02484026923775673},{"word":"from","start":686.58,"end":686.82,"confidence":0.98828125,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0243216585367918},{"word":"the","start":686.82,"end":686.98004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01337052881717682},{"word":"location","start":686.98004,"end":687.48004,"confidence":0.9812012,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.02016093209385872},{"word":"of","start":688.58,"end":688.74005,"confidence":1.0,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.009220164269208908},{"word":"course","start":688.74005,"end":689.14,"confidence":0.9807129,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":0.014695999212563038},{"word":"they","start":689.14,"end":689.30005,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.004455089569091797},{"word":"will","start":689.30005,"end":689.54004,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.004125230014324188},{"word":"take","start":689.54004,"end":689.78,"confidence":0.7661133,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.0041366927325725555},{"word":"time","start":689.78,"end":690.10004,"confidence":0.91503906,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.008639892563223839},{"word":"to","start":690.10004,"end":690.26,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005378466099500656},{"word":"travel","start":690.26,"end":690.76,"confidence":0.9538574,"punctuated_word":"travel,","sentiment":"neutral","sentiment_score":-0.016955550760030746},{"word":"transport","start":690.98004,"end":691.48004,"confidence":0.9904785,"punctuated_word":"transport.","sentiment":"neutral","sentiment_score":-0.029961224645376205},{"word":"it","start":691.62,"end":691.86005,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0298034455627203},{"word":"really","start":691.86005,"end":692.18,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.023829348385334015},{"word":"depends","start":692.18,"end":692.68,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.0014463216066360474},{"word":"from","start":693.105,"end":693.345,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.00849955901503563},{"word":"the","start":693.345,"end":693.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006038598716259003},{"word":"service","start":693.90497,"end":694.305,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.00885375589132309},{"word":"location","start":694.305,"end":694.805,"confidence":0.98657227,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.005530264228582382},{"word":"if","start":695.505,"end":695.665,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03342456743121147},{"word":"it's","start":695.665,"end":695.985,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.046188097447156906},{"word":"nearby","start":695.985,"end":696.485,"confidence":0.99658203,"punctuated_word":"nearby,","sentiment":"neutral","sentiment_score":0.0756712406873703},{"word":"it","start":697.105,"end":697.265,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05341872572898865},{"word":"can","start":697.265,"end":697.505,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08624649047851562},{"word":"be","start":697.505,"end":697.745,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08278801292181015},{"word":"cheaper","start":697.745,"end":698.245,"confidence":0.8791504,"punctuated_word":"cheaper.","sentiment":"neutral","sentiment_score":0.02292478270828724},{"word":"if","start":698.385,"end":698.625,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00206838920712471},{"word":"it's","start":698.625,"end":699.125,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0005434093764051795},{"word":"something","start":699.345,"end":699.745,"confidence":0.93408203,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.007786020636558533},{"word":"like","start":699.745,"end":699.90497,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0020349062979221344},{"word":"that","start":699.90497,"end":700.225,"confidence":0.7468262,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.014202944934368134},{"word":"reason","start":700.225,"end":700.545,"confidence":0.96875,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":0.002866748720407486},{"word":"why","start":700.545,"end":700.785,"confidence":0.9243164,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.013237863779067991},{"word":"it","start":700.785,"end":701.02496,"confidence":0.7314453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.022908292710781097},{"word":"and","start":701.425,"end":701.825,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00784480944275856},{"word":"as","start":701.825,"end":702.065,"confidence":0.9326172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.018869511783123016},{"word":"i've","start":702.065,"end":702.225,"confidence":0.9616699,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.028897350654006004},{"word":"mentioned","start":702.225,"end":702.725,"confidence":0.9890137,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.034308210015296936},{"word":"there","start":702.865,"end":703.02496,"confidence":0.70947266,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.03079843521118164},{"word":"is","start":703.02496,"end":703.265,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01318320631980896},{"word":"no","start":703.265,"end":703.505,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.0055683329701423645},{"word":"fixed","start":703.505,"end":703.825,"confidence":0.97802734,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.032900869846343994},{"word":"price","start":703.825,"end":704.145,"confidence":1.0,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.032373715192079544},{"word":"because","start":704.145,"end":704.645,"confidence":0.86621094,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0013759806752204895},{"word":"not","start":704.705,"end":705.105,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.004585634917020798},{"word":"all","start":705.105,"end":705.425,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0068690963089466095},{"word":"the","start":705.425,"end":705.58496,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0002463534474372864},{"word":"customer","start":705.58496,"end":706.08496,"confidence":0.9892578,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.022524870932102203},{"word":"is","start":707.09,"end":707.25,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008579827845096588},{"word":"being","start":707.25,"end":707.65,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.016831979155540466},{"word":"charged","start":707.65,"end":707.97003,"confidence":0.9980469,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.020319022238254547},{"word":"for","start":707.97003,"end":708.45,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.018000803887844086},{"word":"installation","start":708.45,"end":708.95,"confidence":0.99902344,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.03479546681046486},{"word":"fee","start":709.09,"end":709.59,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.022389650344848633},{"word":"because","start":710.21,"end":710.71,"confidence":0.67944336,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.018309995532035828},{"word":"some","start":712.13,"end":712.53,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.012555588036775587},{"word":"customer","start":712.53,"end":713.03,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.008249478414654732},{"word":"yeah","start":713.97003,"end":714.29004,"confidence":0.9182129,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01849108189344406},{"word":"like","start":714.29004,"end":714.53,"confidence":0.99902344,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.003678780049085617},{"word":"a","start":714.53,"end":714.69,"confidence":0.7084961,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014896833337843418},{"word":"tech","start":714.69,"end":715.09,"confidence":0.80322266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.013507699593901634},{"word":"b","start":715.09,"end":715.59,"confidence":0.4086914,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.01835835725069046},{"word":"correct","start":716.21,"end":716.71,"confidence":0.8803711,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.05592826753854752},{"word":"twenty","start":716.93,"end":717.33,"confidence":0.9941406,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":0.0418211966753006},{"word":"four","start":717.33,"end":717.57,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04995537921786308},{"word":"month","start":717.57,"end":718.05005,"confidence":0.99609375,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.05898129194974899},{"word":"contract","start":718.05005,"end":718.55005,"confidence":0.80200195,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.06019803509116173},{"word":"you","start":718.69,"end":718.85004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08654072880744934},{"word":"don't","start":718.85004,"end":719.17004,"confidence":0.9758301,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06276550889015198},{"word":"need","start":719.17004,"end":719.33,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.043548744171857834},{"word":"to","start":719.33,"end":719.49,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03990345448255539},{"word":"pay","start":719.49,"end":719.89,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.02043822407722473},{"word":"for","start":719.89,"end":720.05005,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.035861678421497345},{"word":"the","start":720.05005,"end":720.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047932714223861694},{"word":"connection","start":720.44495,"end":720.76495,"confidence":0.9980469,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.03445963189005852},{"word":"fee","start":720.76495,"end":721.08496,"confidence":0.93530273,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":0.05098149925470352},{"word":"but","start":721.08496,"end":721.485,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.041276853531599045},{"word":"the","start":721.485,"end":721.64496,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04679402709007263},{"word":"installation","start":721.64496,"end":722.14496,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":0.018892992287874225},{"word":"fee","start":722.52496,"end":722.925,"confidence":0.9819336,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.03478309512138367},{"word":"still","start":722.925,"end":723.165,"confidence":0.98535156,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.052080076187849045},{"word":"applies","start":723.165,"end":723.665,"confidence":0.9980469,"punctuated_word":"applies.","sentiment":"neutral","sentiment_score":0.05027996748685837},{"word":"the","start":724.125,"end":724.285,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.056566204875707626},{"word":"twenty","start":724.285,"end":724.605,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.07190464437007904},{"word":"four","start":724.605,"end":724.845,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.06398367881774902},{"word":"month","start":724.845,"end":725.245,"confidence":0.9970703,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.06167983263731003},{"word":"contract","start":725.245,"end":725.745,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.0628843605518341},{"word":"is","start":726.045,"end":726.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07359415292739868},{"word":"providing","start":726.285,"end":726.785,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.07152826339006424},{"word":"three","start":727.485,"end":727.725,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.062120094895362854},{"word":"months","start":727.725,"end":728.20496,"confidence":0.9970703,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.06863819807767868},{"word":"discounted","start":728.20496,"end":728.70496,"confidence":0.9838867,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.06972949951887131},{"word":"period","start":728.925,"end":729.425,"confidence":0.79541016,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.1012706309556961},{"word":"and","start":729.64496,"end":729.88495,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08373475819826126},{"word":"then","start":729.88495,"end":730.38495,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10089457035064696},{"word":"the","start":730.605,"end":730.845,"confidence":0.70703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0787055492401123},{"word":"connection","start":730.845,"end":731.345,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.04264739155769348},{"word":"fee","start":731.40497,"end":731.725,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.06971379369497299},{"word":"is","start":731.725,"end":731.96497,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.055582791566848755},{"word":"for","start":731.96497,"end":732.285,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06075236946344376},{"word":"free","start":732.285,"end":732.785,"confidence":0.77783203,"punctuated_word":"free,","sentiment":"neutral","sentiment_score":0.0571678951382637},{"word":"but","start":733.00494,"end":733.32495,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.03493791073560715},{"word":"installation","start":733.32495,"end":733.82495,"confidence":0.99902344,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":0.0022800173610448837},{"word":"fee","start":734.045,"end":734.365,"confidence":0.9404297,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.02416156604886055},{"word":"still","start":734.365,"end":734.685,"confidence":0.97314453,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.02780875191092491},{"word":"applies","start":734.685,"end":735.185,"confidence":0.9921875,"punctuated_word":"applies.","sentiment":"neutral","sentiment_score":0.05263667553663254},{"word":"yeah","start":738.27997,"end":738.77997,"confidence":0.9675293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21191608905792236},{"word":"mhmm","start":741.48,"end":741.98,"confidence":0.9119873,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1461055427789688},{"word":"yeah","start":743.24,"end":743.72,"confidence":0.9482422,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.47759100794792175},{"word":"good","start":743.72,"end":744.22,"confidence":0.76660156,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.672792911529541},{"word":"yes","start":744.51996,"end":744.92,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.27209508419036865},{"word":"please","start":744.92,"end":745.32,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.25215858221054077},{"word":"collaborate","start":745.32,"end":745.82,"confidence":0.984375,"punctuated_word":"collaborate","sentiment":"neutral","sentiment_score":0.2715391218662262},{"word":"with","start":746.51996,"end":746.76,"confidence":0.8144531,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.31066563725471497},{"word":"him","start":746.76,"end":747.24,"confidence":0.95166016,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.2523796856403351},{"word":"because","start":747.24,"end":747.56,"confidence":0.78564453,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.20085065066814425},{"word":"he","start":747.56,"end":747.8,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.23091700673103333},{"word":"handles","start":747.8,"end":748.3,"confidence":1.0,"punctuated_word":"handles","sentiment":"neutral","sentiment_score":0.2744462192058563},{"word":"this","start":748.44,"end":748.68,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2743944525718689},{"word":"kind","start":748.68,"end":748.92,"confidence":0.98535156,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.21159470081329343},{"word":"of","start":748.92,"end":749.205,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.25943586230278015},{"word":"tech","start":749.525,"end":750.025,"confidence":0.9604492,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2762831747531891},{"word":"side","start":750.48505,"end":750.965,"confidence":0.9951172,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.32558923959732056},{"word":"to","start":750.965,"end":751.125,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32229453325271606},{"word":"your","start":751.125,"end":751.365,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.30985522270202637},{"word":"account","start":751.365,"end":751.685,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.2908242642879486},{"word":"okay","start":751.685,"end":752.085,"confidence":0.9890137,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.11090599745512009},{"word":"but","start":752.085,"end":752.48505,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07562281936407089},{"word":"if","start":752.48505,"end":752.72504,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06921917200088501},{"word":"you","start":752.72504,"end":753.04504,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08218192309141159},{"word":"have","start":753.04504,"end":753.28503,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07795238494873047},{"word":"any","start":753.28503,"end":753.525,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06299884617328644},{"word":"questions","start":753.525,"end":754.005,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.04594746977090835},{"word":"about","start":754.005,"end":754.325,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03009095788002014},{"word":"their","start":754.325,"end":754.48505,"confidence":0.5566406,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.045441582798957825},{"word":"pricing","start":754.48505,"end":754.98505,"confidence":0.90771484,"punctuated_word":"pricing,","sentiment":"neutral","sentiment_score":0.05906036123633385},{"word":"invoices","start":755.125,"end":755.625,"confidence":0.9909668,"punctuated_word":"invoices,","sentiment":"neutral","sentiment_score":0.07120902836322784},{"word":"payments","start":755.685,"end":756.185,"confidence":0.98828125,"punctuated_word":"payments,","sentiment":"neutral","sentiment_score":0.06423059850931168},{"word":"just","start":756.325,"end":756.645,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08135776221752167},{"word":"call","start":756.645,"end":756.885,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07346495240926743},{"word":"me","start":756.885,"end":757.04504,"confidence":0.99853516,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.08716665953397751},{"word":"okay","start":757.04504,"end":757.365,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.04490891471505165},{"word":"we're","start":757.365,"end":757.60504,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.04579489678144455},{"word":"open","start":757.60504,"end":757.84503,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.042151592671871185},{"word":"until","start":757.84503,"end":758.325,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.06874768435955048},{"word":"nine","start":758.325,"end":758.825,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.04604856297373772},{"word":"six","start":759.445,"end":759.765,"confidence":0.79003906,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.049283891916275024},{"word":"pm","start":759.765,"end":760.265,"confidence":0.99853516,"punctuated_word":"PM.","sentiment":"neutral","sentiment_score":0.15560659766197205},{"word":"alright","start":761.125,"end":761.625,"confidence":0.9892578,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03185950964689255},{"word":"yeah","start":769.51996,"end":769.83997,"confidence":0.81591797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08868252485990524},{"word":"you","start":769.83997,"end":770.0,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1518665850162506},{"word":"can","start":770.0,"end":770.24,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15044008195400238},{"word":"definitely","start":770.24,"end":770.74,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.18565353751182556},{"word":"upgrade","start":771.19995,"end":771.6,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.11432060599327087},{"word":"it","start":771.6,"end":772.0,"confidence":0.9926758,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11245934665203094},{"word":"however","start":772.0,"end":772.5,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.000257907435297966},{"word":"best","start":773.27997,"end":773.68,"confidence":0.9941406,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.015986796468496323},{"word":"time","start":773.68,"end":774.0,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.009567156434059145},{"word":"to","start":774.0,"end":774.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01841195672750473},{"word":"upgrade","start":774.24,"end":774.63995,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.006735198199748993},{"word":"your","start":774.63995,"end":774.95996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04724704101681709},{"word":"plan","start":774.95996,"end":775.27997,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.0354929193854332},{"word":"is","start":775.27997,"end":775.68,"confidence":0.75146484,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.0010432731360197067},{"word":"for","start":775.68,"end":775.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0004622749984264374},{"word":"example","start":775.92,"end":776.42,"confidence":0.9980469,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.0005969330668449402},{"word":"you","start":777.53503,"end":777.775,"confidence":0.96875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020512588322162628},{"word":"wanted","start":777.775,"end":778.255,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.02134035900235176},{"word":"to","start":778.255,"end":778.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03233856335282326},{"word":"upgrade","start":778.575,"end":779.075,"confidence":0.7722168,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":0.029506037011742592},{"word":"you","start":779.215,"end":779.53503,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030277766287326813},{"word":"have","start":779.53503,"end":780.03503,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018802937120199203},{"word":"to","start":780.735,"end":780.97504,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01481359452009201},{"word":"let","start":780.97504,"end":781.215,"confidence":0.95703125,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.03775754198431969},{"word":"us","start":781.215,"end":781.455,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.034862831234931946},{"word":"know","start":781.455,"end":781.695,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.0390406921505928},{"word":"ahead","start":781.695,"end":782.015,"confidence":0.99902344,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.04340459406375885},{"word":"of","start":782.015,"end":782.175,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03536953777074814},{"word":"time","start":782.175,"end":782.41504,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0351715162396431},{"word":"before","start":782.41504,"end":782.815,"confidence":0.99316406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.03889685124158859},{"word":"the","start":782.815,"end":782.97504,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048122894018888474},{"word":"first","start":782.97504,"end":783.47504,"confidence":0.982666,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.0408087745308876},{"word":"in","start":784.255,"end":784.41504,"confidence":0.9980469,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.05710223689675331},{"word":"that","start":784.41504,"end":784.655,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05696701258420944},{"word":"way","start":784.655,"end":784.895,"confidence":0.9707031,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.03908842429518699},{"word":"you","start":784.895,"end":785.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08295270800590515},{"word":"will","start":785.055,"end":785.295,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07545897364616394},{"word":"not","start":785.295,"end":785.53503,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.06398789584636688},{"word":"be","start":785.53503,"end":785.855,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04888144135475159},{"word":"charged","start":785.855,"end":786.355,"confidence":0.99902344,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":0.011733464896678925},{"word":"for","start":786.41504,"end":786.655,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03659740835428238},{"word":"the","start":786.655,"end":786.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0810566321015358},{"word":"current","start":786.815,"end":787.315,"confidence":0.9873047,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.07215451449155807},{"word":"plan","start":787.375,"end":787.855,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.050314344465732574},{"word":"and","start":787.855,"end":788.09503,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05362650752067566},{"word":"for","start":788.09503,"end":788.335,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08269423991441727},{"word":"your","start":788.335,"end":788.735,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09547337889671326},{"word":"upgraded","start":788.735,"end":789.235,"confidence":0.9980469,"punctuated_word":"upgraded","sentiment":"neutral","sentiment_score":0.09158660471439362},{"word":"request","start":789.295,"end":789.795,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.1014767736196518},{"word":"plan","start":789.855,"end":790.255,"confidence":0.984375,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.06939375400543213},{"word":"like","start":790.255,"end":790.495,"confidence":0.89208984,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.06626448780298233},{"word":"for","start":790.495,"end":790.655,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05123690515756607},{"word":"example","start":790.655,"end":791.155,"confidence":0.99853516,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":0.061799146234989166},{"word":"you","start":792.64,"end":792.88,"confidence":0.96777344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10805749893188477},{"word":"would","start":792.88,"end":793.36,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08774183690547943},{"word":"you","start":793.36,"end":793.60004,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08285705745220184},{"word":"would","start":793.60004,"end":793.84,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07202352583408356},{"word":"like","start":793.84,"end":794.08,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.08457677066326141},{"word":"to","start":794.08,"end":794.24,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09317856281995772},{"word":"upgrade","start":794.24,"end":794.74,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.07052326202392578},{"word":"to","start":794.8,"end":795.3,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09806770086288452},{"word":"50","start":795.52,"end":796.0,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.10322563350200652},{"word":"mbps","start":796.0,"end":796.5,"confidence":0.7498372,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.1024618148803711},{"word":"so","start":797.60004,"end":798.0,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18893393874168396},{"word":"for","start":798.0,"end":798.24,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20888379216194153},{"word":"you","start":798.24,"end":798.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21307624876499176},{"word":"not","start":798.48,"end":798.72003,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.19311830401420593},{"word":"to","start":798.72003,"end":798.88,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19199585914611816},{"word":"be","start":798.88,"end":799.12,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.17104953527450562},{"word":"charged","start":799.12,"end":799.60004,"confidence":0.99902344,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":0.10719992965459824},{"word":"twice","start":799.60004,"end":800.08,"confidence":1.0,"punctuated_word":"twice","sentiment":"neutral","sentiment_score":0.05757645517587662},{"word":"for","start":800.08,"end":800.24,"confidence":0.9760742,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10436326265335084},{"word":"the","start":800.24,"end":800.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08610157668590546},{"word":"old","start":800.48,"end":800.64,"confidence":0.9970703,"punctuated_word":"old","sentiment":"neutral","sentiment_score":0.055031776428222656},{"word":"plan","start":800.64,"end":800.96,"confidence":0.9970703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.12893569469451904},{"word":"and","start":800.96,"end":801.44,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15082693099975586},{"word":"upgraded","start":801.44,"end":801.94,"confidence":0.9707031,"punctuated_word":"upgraded","sentiment":"neutral","sentiment_score":0.15725913643836975},{"word":"plan","start":802.0,"end":802.32,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.18301570415496823},{"word":"you're","start":802.32,"end":802.64,"confidence":0.98950195,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.23853006958961487},{"word":"requesting","start":802.64,"end":803.14,"confidence":0.99853516,"punctuated_word":"requesting,","sentiment":"neutral","sentiment_score":0.27289897203445435},{"word":"we","start":803.68,"end":803.92,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2971773147583008},{"word":"will","start":803.92,"end":804.42,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3289183974266052},{"word":"have","start":804.64,"end":804.88,"confidence":0.9604492,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.31625640392303467},{"word":"it","start":804.88,"end":805.2,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.23960593342781067},{"word":"back","start":805.2,"end":805.44,"confidence":0.484375,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.248022198677063},{"word":"to","start":805.44,"end":805.60004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2613571286201477},{"word":"your","start":805.60004,"end":805.76,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.29546988010406494},{"word":"account","start":805.76,"end":806.24,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2729547619819641},{"word":"the","start":806.24,"end":806.4,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24155068397521973},{"word":"first","start":806.4,"end":806.9,"confidence":0.87353516,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.20402461290359497},{"word":"every","start":807.485,"end":807.885,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.1833477169275284},{"word":"first","start":807.885,"end":808.125,"confidence":0.9970703,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.153071328997612},{"word":"of","start":808.125,"end":808.365,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1561499685049057},{"word":"each","start":808.365,"end":808.605,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.12707528471946716},{"word":"month","start":808.605,"end":809.105,"confidence":0.99194336,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.1377604603767395},{"word":"but","start":809.64496,"end":809.885,"confidence":0.98095703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07669402658939362},{"word":"there","start":809.885,"end":810.125,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0031648650765419006},{"word":"is","start":810.125,"end":810.285,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012831360101699827},{"word":"an","start":810.285,"end":810.445,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.015190213918685911},{"word":"option","start":810.445,"end":810.925,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.019354715943336487},{"word":"to","start":810.925,"end":811.08496,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0013609156012535095},{"word":"have","start":811.08496,"end":811.325,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018545467406511307},{"word":"it","start":811.325,"end":811.64496,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0024767443537712097},{"word":"immediately","start":811.64496,"end":812.14496,"confidence":0.9807129,"punctuated_word":"immediately,","sentiment":"neutral","sentiment_score":-0.02459610439836979},{"word":"but","start":812.285,"end":812.52496,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04348394647240639},{"word":"you","start":812.52496,"end":812.685,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08116134256124496},{"word":"have","start":812.685,"end":812.925,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11447057127952576},{"word":"to","start":812.925,"end":813.005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0908082127571106},{"word":"pay","start":813.005,"end":813.245,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.08225330710411072},{"word":"for","start":813.245,"end":813.40497,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0634070485830307},{"word":"the","start":813.40497,"end":813.90497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07178056240081787},{"word":"current","start":813.96497,"end":814.46497,"confidence":0.9980469,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.10176175832748412},{"word":"and","start":814.765,"end":815.005,"confidence":0.93847656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05138448998332024},{"word":"then","start":815.005,"end":815.325,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.04883929342031479},{"word":"for","start":815.325,"end":815.565,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07497380673885345},{"word":"the","start":815.565,"end":815.725,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01834942400455475},{"word":"new","start":815.725,"end":815.885,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03249233216047287},{"word":"one","start":815.885,"end":816.385,"confidence":0.9370117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0030427761375904083},{"word":"so","start":817.325,"end":817.485,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027459822595119476},{"word":"it's","start":817.485,"end":817.725,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02638363093137741},{"word":"best","start":817.725,"end":818.045,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.04582545906305313},{"word":"to","start":818.045,"end":818.285,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0514669194817543},{"word":"yeah","start":822.35004,"end":822.67004,"confidence":0.78466797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2389741837978363},{"word":"actually","start":822.67004,"end":823.17004,"confidence":0.98046875,"punctuated_word":"Actually,","sentiment":"positive","sentiment_score":0.4082738757133484},{"word":"we","start":823.39,"end":823.63,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5721588134765625},{"word":"do","start":823.63,"end":823.95,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.6237921118736267},{"word":"have","start":823.95,"end":824.45,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6188611388206482},{"word":"the","start":824.83,"end":825.33,"confidence":0.5102539,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24364741146564484},{"word":"linham","start":825.47003,"end":825.95,"confidence":0.7342529,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.26952752470970154},{"word":"standard","start":825.95,"end":826.45,"confidence":0.5283203,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.29567500948905945},{"word":"50","start":826.75,"end":827.15,"confidence":0.53759766,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.14701825380325317},{"word":"mbps","start":827.15,"end":827.65,"confidence":0.75024414,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":0.1540021002292633},{"word":"which","start":828.27,"end":828.51,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.14163954555988312},{"word":"is","start":828.51,"end":828.99,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11499528586864471},{"word":"$79.95","start":828.99,"end":830.61005,"confidence":0.94311523,"punctuated_word":"$79.95.","sentiment":"neutral","sentiment_score":0.13786444067955017},{"word":"and","start":830.75,"end":830.99,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16716666519641876},{"word":"then","start":830.99,"end":831.23004,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11658801138401031},{"word":"we","start":831.23004,"end":831.47003,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18020133674144745},{"word":"do","start":831.47003,"end":831.71,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1910906881093979},{"word":"have","start":831.71,"end":831.95,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16266879439353943},{"word":"the","start":831.95,"end":832.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20787307620048523},{"word":"linham","start":832.27,"end":832.75,"confidence":0.9995117,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.17422616481781006},{"word":"fast","start":832.75,"end":833.25,"confidence":0.64575195,"punctuated_word":"Fast,","sentiment":"neutral","sentiment_score":0.17682191729545593},{"word":"$89.95","start":833.31,"end":834.59,"confidence":0.95477295,"punctuated_word":"$89.95.","sentiment":"neutral","sentiment_score":0.15314069390296936},{"word":"that","start":834.59,"end":834.83,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.18296153843402865},{"word":"is","start":834.83,"end":835.07,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18351370096206665},{"word":"100","start":835.07,"end":835.81,"confidence":1.0,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.227741077542305},{"word":"mbps","start":835.87,"end":836.37,"confidence":0.9970703,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.18642783164978027},{"word":"then","start":837.03503,"end":837.275,"confidence":1.0,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.11817868053913116},{"word":"we","start":837.275,"end":837.355,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10515056550502776},{"word":"have","start":837.355,"end":837.435,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11926496773958206},{"word":"the","start":837.435,"end":837.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21368537843227384},{"word":"superfast","start":838.075,"end":838.575,"confidence":0.7483724,"punctuated_word":"Superfast.","sentiment":"neutral","sentiment_score":0.2388613075017929},{"word":"it's","start":839.435,"end":839.935,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20103108882904053},{"word":"fifty","start":840.155,"end":840.635,"confidence":0.6455078,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.20137642323970795},{"word":"fifty","start":840.635,"end":841.135,"confidence":0.96875,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.17644153535366058},{"word":"symmetric","start":841.275,"end":841.775,"confidence":0.79508466,"punctuated_word":"symmetric,","sentiment":"neutral","sentiment_score":0.19519393146038055},{"word":"so","start":841.835,"end":841.91504,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1412821114063263},{"word":"it","start":841.91504,"end":842.075,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17718149721622467},{"word":"means","start":842.075,"end":842.315,"confidence":0.97265625,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.14542052149772644},{"word":"to","start":842.315,"end":842.395,"confidence":0.92822266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14878696203231812},{"word":"say","start":842.395,"end":842.635,"confidence":0.9970703,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.1368476152420044},{"word":"you're","start":842.635,"end":842.955,"confidence":0.95996094,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.21591103076934817},{"word":"getting","start":842.955,"end":843.35504,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.2277519404888153},{"word":"the","start":843.35504,"end":843.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18016879260540009},{"word":"same","start":843.515,"end":844.015,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.2105412185192108},{"word":"upload","start":844.395,"end":844.875,"confidence":0.99902344,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":0.2732694149017334},{"word":"and","start":844.875,"end":845.03503,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21092793345451355},{"word":"download","start":845.03503,"end":845.53503,"confidence":1.0,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.2471361756324768},{"word":"if","start":846.315,"end":846.715,"confidence":0.6533203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20527833700180056},{"word":"you","start":846.715,"end":846.955,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22389867901802063},{"word":"would","start":846.955,"end":847.115,"confidence":0.5522461,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.21364909410476685},{"word":"like","start":847.115,"end":847.35504,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2680119574069977},{"word":"that","start":847.35504,"end":847.675,"confidence":0.88793945,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.2317562997341156},{"word":"95","start":847.675,"end":848.575,"confidence":0.99243164,"punctuated_word":"95.","sentiment":"neutral","sentiment_score":0.2239477336406708},{"word":"and","start":848.955,"end":849.115,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15056273341178894},{"word":"then","start":849.115,"end":849.435,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11738148331642152},{"word":"we","start":849.435,"end":849.59503,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12675897777080536},{"word":"have","start":849.59503,"end":850.075,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13106250762939453},{"word":"the","start":850.075,"end":850.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15089300274848938},{"word":"linham","start":850.395,"end":850.895,"confidence":0.77563477,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.14656731486320496},{"word":"superfast","start":850.955,"end":851.455,"confidence":0.9946289,"punctuated_word":"Superfast","sentiment":"neutral","sentiment_score":0.200557142496109},{"word":"symmetric","start":851.59503,"end":852.09503,"confidence":0.9625651,"punctuated_word":"symmetric,","sentiment":"neutral","sentiment_score":0.1729050576686859},{"word":"100","start":852.51996,"end":853.26,"confidence":1.0,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.18744724988937375},{"word":"mbps","start":853.48,"end":853.98,"confidence":0.5307617,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":0.2351527214050293},{"word":"downloads","start":854.36,"end":854.86,"confidence":0.9892578,"punctuated_word":"downloads","sentiment":"neutral","sentiment_score":0.20905399322509768},{"word":"and","start":854.92,"end":855.24,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19184190034866333},{"word":"uploads","start":855.24,"end":855.74,"confidence":0.9695638,"punctuated_word":"uploads.","sentiment":"neutral","sentiment_score":0.1859089583158493},{"word":"and","start":856.51996,"end":856.76,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1212170422077179},{"word":"then","start":856.76,"end":857.26,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08722665160894394},{"word":"we","start":857.48,"end":857.72,"confidence":0.98535156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09506173431873322},{"word":"have","start":857.72,"end":858.2,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10655739158391953},{"word":"the","start":858.2,"end":858.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13587148487567902},{"word":"linham","start":858.44,"end":858.92,"confidence":0.9951172,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.1146385222673416},{"word":"fast","start":858.92,"end":859.32,"confidence":0.5722656,"punctuated_word":"Fast","sentiment":"neutral","sentiment_score":0.1432611346244812},{"word":"residential","start":859.32,"end":859.82,"confidence":0.6673584,"punctuated_word":"residential,","sentiment":"neutral","sentiment_score":0.11954815685749054},{"word":"which","start":860.12,"end":860.36,"confidence":0.91015625,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.11769361048936844},{"word":"is","start":860.36,"end":860.51996,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09738466888666152},{"word":"200","start":860.51996,"end":861.33997,"confidence":0.99853516,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.14848144352436066},{"word":"and","start":862.04,"end":862.36,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08444967865943909},{"word":"25","start":862.36,"end":863.26,"confidence":0.98535156,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":0.09044449031352995},{"word":"and","start":863.8,"end":864.04,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0713948979973793},{"word":"then","start":864.04,"end":864.27997,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05746437981724739},{"word":"the","start":864.27997,"end":864.51996,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05344478040933609},{"word":"last","start":864.51996,"end":864.83997,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05855540931224823},{"word":"one","start":864.83997,"end":865.07996,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05678187683224678},{"word":"was","start":865.07996,"end":865.57996,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.061799339950084686},{"word":"supa","start":865.72,"end":866.04,"confidence":0.9941406,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.08455362170934677},{"word":"fastymetrics","start":866.04,"end":866.54,"confidence":0.8833008,"punctuated_word":"Fastymetrics,","sentiment":"neutral","sentiment_score":0.08084455132484436},{"word":"200","start":867.295,"end":868.03503,"confidence":1.0,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.08148244768381119},{"word":"download","start":868.09503,"end":868.59503,"confidence":0.9946289,"punctuated_word":"download,","sentiment":"neutral","sentiment_score":0.05809677392244339},{"word":"200","start":868.815,"end":869.47504,"confidence":1.0,"punctuated_word":"200","sentiment":"neutral","sentiment_score":0.0635887011885643},{"word":"upload","start":870.575,"end":871.075,"confidence":0.9394531,"punctuated_word":"upload,","sentiment":"neutral","sentiment_score":0.05162434279918671},{"word":"one","start":871.695,"end":871.935,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0644279196858406},{"word":"$140","start":871.935,"end":873.295,"confidence":0.99731445,"punctuated_word":"$140.","sentiment":"neutral","sentiment_score":0.058617472648620605},{"word":"those","start":873.295,"end":873.615,"confidence":1.0,"punctuated_word":"Those","sentiment":"neutral","sentiment_score":0.0920574516057968},{"word":"are","start":873.615,"end":874.115,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.052807845175266266},{"word":"the","start":875.055,"end":875.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.059021852910518646},{"word":"options","start":875.215,"end":875.715,"confidence":0.99902344,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.05029018223285675},{"word":"we","start":877.055,"end":877.295,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.003645136952400207},{"word":"have","start":877.295,"end":877.795,"confidence":0.99853516,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.012332701124250889},{"word":"okay","start":881.295,"end":881.73,"confidence":0.94555664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011810705065727234},{"word":"sure","start":883.88995,"end":884.38995,"confidence":0.9187012,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.10195432603359222},{"word":"let","start":885.01,"end":885.25,"confidence":0.97265625,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06928383558988571},{"word":"me","start":885.25,"end":885.49,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05134044215083122},{"word":"go","start":885.49,"end":885.81,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.044535133987665176},{"word":"back","start":885.81,"end":886.31,"confidence":0.99853516,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.11011307686567308},{"word":"okay","start":887.25,"end":887.73,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.318634957075119},{"word":"so","start":887.73,"end":887.97,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12996596097946167},{"word":"the","start":887.97,"end":888.29,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17575852572917938},{"word":"lindenhum","start":888.29,"end":888.79,"confidence":0.57438153,"punctuated_word":"Lindenhum","sentiment":"neutral","sentiment_score":0.16564695537090302},{"word":"fast","start":888.93,"end":889.43,"confidence":0.45690918,"punctuated_word":"FAST","sentiment":"neutral","sentiment_score":0.1881585419178009},{"word":"nbn","start":889.97,"end":890.47,"confidence":0.34765625,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.10987380892038344},{"word":"100","start":890.76996,"end":891.51,"confidence":0.9921875,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.08926783502101898},{"word":"mbps","start":891.64996,"end":892.14996,"confidence":0.75846356,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":0.07694512605667114},{"word":"this","start":893.64996,"end":893.88995,"confidence":0.85058594,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0970761626958847},{"word":"is","start":893.88995,"end":894.20996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09175074100494383},{"word":"applicable","start":894.20996,"end":894.70996,"confidence":1.0,"punctuated_word":"applicable","sentiment":"neutral","sentiment_score":0.11051449179649352},{"word":"to","start":894.93,"end":895.32996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09031739085912704},{"word":"family","start":895.32996,"end":895.82996,"confidence":0.67871094,"punctuated_word":"family","sentiment":"neutral","sentiment_score":0.14084985852241516},{"word":"five","start":895.88995,"end":896.20996,"confidence":0.7675781,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.13507020473480225},{"word":"users","start":896.20996,"end":896.70996,"confidence":0.79125977,"punctuated_word":"users.","sentiment":"neutral","sentiment_score":0.13667061924934387},{"word":"if","start":897.495,"end":897.655,"confidence":0.9633789,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11592599004507063},{"word":"it's","start":897.655,"end":897.815,"confidence":0.9797363,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09509605169296265},{"word":"just","start":897.815,"end":898.055,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09078323841094972},{"word":"using","start":898.055,"end":898.53503,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.10009120404720306},{"word":"for","start":898.53503,"end":898.85504,"confidence":0.87060547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09745868295431136},{"word":"email","start":898.85504,"end":899.35504,"confidence":0.798584,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.11485080420970915},{"word":"surfing","start":899.41504,"end":899.815,"confidence":0.99609375,"punctuated_word":"surfing","sentiment":"neutral","sentiment_score":0.14626555144786835},{"word":"the","start":899.815,"end":899.97504,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14199046790599823},{"word":"web","start":899.97504,"end":900.47504,"confidence":0.99316406,"punctuated_word":"web,","sentiment":"neutral","sentiment_score":0.11997883021831512},{"word":"gaming","start":901.015,"end":901.515,"confidence":0.8059082,"punctuated_word":"gaming,","sentiment":"neutral","sentiment_score":0.14476551115512848},{"word":"it","start":902.135,"end":902.375,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1895013153553009},{"word":"has","start":902.375,"end":902.875,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.176682248711586},{"word":"hd","start":902.935,"end":903.435,"confidence":0.97998047,"punctuated_word":"HD","sentiment":"neutral","sentiment_score":0.12728095054626465},{"word":"four","start":903.655,"end":903.97504,"confidence":0.95947266,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.1636747270822525},{"word":"k","start":903.97504,"end":904.215,"confidence":0.99609375,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.17525595426559448},{"word":"quality","start":904.215,"end":904.695,"confidence":0.99609375,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.16102388501167297},{"word":"streaming","start":904.695,"end":905.195,"confidence":0.9980469,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":0.2080954760313034},{"word":"that","start":905.255,"end":905.495,"confidence":0.5786133,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16856881976127625},{"word":"is","start":905.495,"end":905.815,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16600202023983002},{"word":"eighty","start":905.815,"end":906.135,"confidence":0.9970703,"punctuated_word":"eighty","sentiment":"neutral","sentiment_score":0.15956884622573853},{"word":"nine","start":906.135,"end":906.455,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.1404649019241333},{"word":"ninety","start":906.455,"end":906.775,"confidence":0.9902344,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":0.1363825500011444},{"word":"five","start":906.775,"end":907.275,"confidence":0.9133301,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.13457034528255463},{"word":"and","start":909.39,"end":909.55005,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1353212147951126},{"word":"then","start":909.55005,"end":910.05005,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12589651346206665},{"word":"you","start":910.99005,"end":911.31,"confidence":0.63623047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12274600565433502},{"word":"have","start":911.31,"end":911.71,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14161741733551023},{"word":"linham","start":911.71,"end":912.21,"confidence":0.6644287,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.15009813010692596},{"word":"superfast","start":912.27,"end":912.77,"confidence":0.9280599,"punctuated_word":"Superfast,","sentiment":"neutral","sentiment_score":0.18435513973236084},{"word":"which","start":913.07,"end":913.39,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.1666145920753479},{"word":"is","start":913.39,"end":913.63,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1429391652345657},{"word":"symmetric","start":913.63,"end":914.13,"confidence":0.8413086,"punctuated_word":"symmetric,","sentiment":"neutral","sentiment_score":0.16230444610118866},{"word":"fifty","start":914.43005,"end":914.91003,"confidence":1.0,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.1615498512983322},{"word":"fifty","start":914.91003,"end":915.41003,"confidence":0.71606445,"punctuated_word":"fifty,","sentiment":"neutral","sentiment_score":0.13544219732284546},{"word":"50","start":915.47003,"end":915.97003,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.1355118751525879},{"word":"mbps","start":916.19,"end":916.69,"confidence":0.7043457,"punctuated_word":"MBPS","sentiment":"neutral","sentiment_score":0.14676254987716675},{"word":"upload","start":916.99005,"end":917.49005,"confidence":0.82250977,"punctuated_word":"upload,","sentiment":"neutral","sentiment_score":0.13219568133354187},{"word":"downloads","start":917.55005,"end":918.05005,"confidence":0.50097656,"punctuated_word":"downloads","sentiment":"neutral","sentiment_score":0.12827175855636597},{"word":"50","start":918.19,"end":918.69,"confidence":0.74780273,"punctuated_word":"50,","sentiment":"neutral","sentiment_score":0.13054728507995603},{"word":"that","start":919.07,"end":919.31,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15814581513404846},{"word":"is","start":919.31,"end":919.79004,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1341390758752823},{"word":"95","start":919.79004,"end":920.69,"confidence":0.9992676,"punctuated_word":"95.","sentiment":"neutral","sentiment_score":0.11749686300754549},{"word":"yes","start":923.31,"end":923.655,"confidence":0.9133301,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.038978461176157},{"word":"and","start":924.93506,"end":925.17505,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04280372336506843},{"word":"then","start":925.17505,"end":925.49506,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.047825321555137634},{"word":"the","start":925.49506,"end":925.655,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04803472012281418},{"word":"next","start":925.655,"end":925.895,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04147841781377792},{"word":"one","start":925.895,"end":926.215,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03513816371560097},{"word":"is","start":926.215,"end":926.53503,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.036483947187662125},{"word":"two","start":926.53503,"end":926.695,"confidence":0.24377441,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.05692532658576965},{"word":"pafasimetric","start":926.695,"end":927.195,"confidence":0.67093915,"punctuated_word":"Pafasimetric,","sentiment":"neutral","sentiment_score":0.05881891027092934},{"word":"one","start":928.375,"end":928.61505,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.047451987862586975},{"word":"$101,115","start":928.61505,"end":931.11505,"confidence":0.9000244,"punctuated_word":"$101,115","sentiment":"neutral","sentiment_score":0.0419233962893486},{"word":"dollars","start":931.255,"end":931.755,"confidence":0.99853516,"punctuated_word":"dollars.","sentiment":"neutral","sentiment_score":0.03640641272068024},{"word":"you","start":946.61005,"end":946.85004,"confidence":0.70410156,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6382823586463928},{"word":"would","start":946.85004,"end":947.17004,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6874553561210632},{"word":"love","start":947.17004,"end":947.65,"confidence":0.9970703,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.7801477909088135},{"word":"to","start":947.65,"end":948.15,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6237571239471436},{"word":"have","start":949.97003,"end":950.13,"confidence":0.84472656,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7291058301925659},{"word":"it","start":950.13,"end":950.63,"confidence":0.9970703,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.7162988781929016},{"word":"today","start":951.49005,"end":951.99005,"confidence":0.7392578,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.28953441977500916},{"word":"yeah","start":964.095,"end":964.595,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07057081907987595},{"word":"the","start":965.21497,"end":965.45496,"confidence":0.89746094,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.07316680252552032},{"word":"best","start":965.45496,"end":965.69495,"confidence":0.9921875,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.08098165690898895},{"word":"time","start":965.69495,"end":965.935,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.12128596007823944},{"word":"to","start":965.935,"end":966.095,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08058115094900131},{"word":"upgrade","start":966.095,"end":966.495,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.10405239462852478},{"word":"is","start":966.495,"end":966.89496,"confidence":0.94140625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10481421649456024},{"word":"on","start":966.89496,"end":967.055,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11108417809009552},{"word":"the","start":967.055,"end":967.21497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1187557503581047},{"word":"first","start":967.21497,"end":967.71497,"confidence":0.9995117,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.11488652229309082},{"word":"yes","start":969.81,"end":970.31,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09645968675613403},{"word":"mhmm","start":974.21,"end":974.71,"confidence":0.97546387,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08798375725746155},{"word":"yes","start":977.81,"end":978.31,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13477613031864166},{"word":"yeah","start":997.66,"end":998.14,"confidence":0.84521484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010182064026594162},{"word":"actually","start":998.14,"end":998.64,"confidence":0.98706055,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.009999660775065422},{"word":"the","start":998.7,"end":999.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001608334481716156},{"word":"$79.95","start":999.58,"end":1000.86,"confidence":0.99853516,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.0057488176971673965},{"word":"oh","start":1001.02,"end":1001.1,"confidence":0.98706055,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.017896968871355057},{"word":"no","start":1001.1,"end":1001.26,"confidence":0.9758301,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.017033495008945465},{"word":"no","start":1001.26,"end":1001.42,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.026051484048366547},{"word":"the","start":1001.42,"end":1001.66,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.014834754168987274},{"word":"$69.95","start":1001.66,"end":1002.7,"confidence":0.99902344,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.011589167639613152},{"word":"has","start":1002.7,"end":1002.94,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0115230530500412},{"word":"been","start":1002.94,"end":1003.18,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.024237144738435745},{"word":"paid","start":1003.18,"end":1003.5,"confidence":0.99853516,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.004261499270796776},{"word":"right","start":1003.5,"end":1004.0,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.048220522701740265},{"word":"so","start":1004.7,"end":1005.2,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14032278954982758},{"word":"you","start":1005.34,"end":1005.74,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15822014212608335},{"word":"you","start":1005.74,"end":1005.9,"confidence":0.9526367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16231563687324524},{"word":"should","start":1005.9,"end":1006.14,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2091503143310547},{"word":"have","start":1006.14,"end":1006.64,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.19304370880126953},{"word":"you","start":1007.1,"end":1007.34,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1606624722480774},{"word":"should","start":1007.34,"end":1007.58,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1982081234455109},{"word":"have","start":1007.58,"end":1007.9,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16431449353694916},{"word":"the","start":1007.9,"end":1008.4,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13353419303894043},{"word":"thirty","start":1009.245,"end":1009.645,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.15119555592536926},{"word":"days","start":1009.645,"end":1009.965,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.15517060458660126},{"word":"to","start":1009.965,"end":1010.125,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18220578134059903},{"word":"have","start":1010.125,"end":1010.625,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1606135368347168},{"word":"your","start":1011.005,"end":1011.325,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1613878756761551},{"word":"services","start":1011.325,"end":1011.825,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.12932245433330536},{"word":"used","start":1011.885,"end":1012.385,"confidence":0.82373047,"punctuated_word":"used.","sentiment":"neutral","sentiment_score":0.1939577758312225},{"word":"and","start":1013.16504,"end":1013.405,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17314986884593964},{"word":"we're","start":1013.405,"end":1013.645,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.1697865128517151},{"word":"paying","start":1013.645,"end":1014.04504,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.13485342264175415},{"word":"this","start":1014.04504,"end":1014.28503,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13852037489414215},{"word":"in","start":1014.28503,"end":1014.445,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15555351972579956},{"word":"advance","start":1014.445,"end":1014.925,"confidence":0.9873047,"punctuated_word":"advance","sentiment":"neutral","sentiment_score":0.20769856870174408},{"word":"to","start":1014.925,"end":1015.085,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15839526057243347},{"word":"the","start":1015.085,"end":1015.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14591887593269348},{"word":"once","start":1015.965,"end":1016.28503,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.15871338546276093},{"word":"it's","start":1016.28503,"end":1016.525,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.15011447668075562},{"word":"activated","start":1016.525,"end":1017.025,"confidence":0.984375,"punctuated_word":"activated,","sentiment":"neutral","sentiment_score":0.1816103458404541},{"word":"it's","start":1017.245,"end":1017.565,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.17910370230674744},{"word":"being","start":1017.565,"end":1017.885,"confidence":0.9951172,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.18193230032920835},{"word":"paid","start":1017.885,"end":1018.125,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.09877683222293854},{"word":"as","start":1018.125,"end":1018.28503,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16100651025772095},{"word":"well","start":1018.28503,"end":1018.525,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.16453492641448977},{"word":"to","start":1018.525,"end":1018.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1500023603439331},{"word":"the","start":1018.685,"end":1018.84503,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15229111909866333},{"word":"network","start":1018.84503,"end":1019.34503,"confidence":0.99853516,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.1146220713853836},{"word":"so","start":1019.485,"end":1019.72504,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11360599100589752},{"word":"if","start":1019.72504,"end":1019.965,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14336761832237244},{"word":"you","start":1019.965,"end":1020.04504,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1254812777042389},{"word":"would","start":1020.04504,"end":1020.28503,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.121946819126606},{"word":"like","start":1020.28503,"end":1020.525,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.11375023424625395},{"word":"to","start":1020.525,"end":1020.685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12629377841949463},{"word":"change","start":1020.685,"end":1021.005,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.08719731867313385},{"word":"it","start":1021.005,"end":1021.245,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07708238810300827},{"word":"by","start":1021.245,"end":1021.485,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.07843378186225891},{"word":"tomorrow","start":1021.485,"end":1021.985,"confidence":0.9975586,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":0.1180705800652504},{"word":"you","start":1023.32,"end":1023.48,"confidence":0.8730469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09183426201343536},{"word":"still","start":1023.48,"end":1023.8,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.09931864589452744},{"word":"need","start":1023.8,"end":1023.96,"confidence":0.54589844,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07644010335206985},{"word":"you","start":1024.2,"end":1024.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09998470544815063},{"word":"don't","start":1024.36,"end":1024.6,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06900037825107574},{"word":"need","start":1024.6,"end":1024.84,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.01637030392885208},{"word":"to","start":1024.84,"end":1024.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.039914995431900024},{"word":"pay","start":1024.92,"end":1025.24,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.09145455062389374},{"word":"upfront","start":1025.24,"end":1025.74,"confidence":0.6665039,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":-0.11942727863788603},{"word":"for","start":1025.96,"end":1026.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.053377553820610046},{"word":"that","start":1026.2,"end":1026.52,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007233507931232452},{"word":"upgrade","start":1026.52,"end":1027.02,"confidence":0.99365234,"punctuated_word":"upgrade.","sentiment":"neutral","sentiment_score":-0.013398312032222748},{"word":"however","start":1027.08,"end":1027.58,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.07045894861221313},{"word":"once","start":1027.8,"end":1028.04,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.1160379946231842},{"word":"you","start":1028.04,"end":1028.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11830878257751463},{"word":"receive","start":1028.36,"end":1028.76,"confidence":0.984375,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.09795151650905608},{"word":"your","start":1028.76,"end":1029.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1101171001791954},{"word":"invoice","start":1029.16,"end":1029.66,"confidence":0.99658203,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.115357406437397},{"word":"you","start":1029.8,"end":1029.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12794829905033112},{"word":"will","start":1029.96,"end":1030.28,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1348925232887268},{"word":"see","start":1030.28,"end":1030.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.12306447327136992},{"word":"the","start":1030.52,"end":1030.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11979427933692932},{"word":"billing","start":1030.76,"end":1031.16,"confidence":0.9980469,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.08634239435195923},{"word":"site","start":1031.16,"end":1031.64,"confidence":0.56152344,"punctuated_word":"site","sentiment":"neutral","sentiment_score":0.04979048669338226},{"word":"the","start":1031.8,"end":1032.04,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10244834423065186},{"word":"billing","start":1032.04,"end":1032.4401,"confidence":1.0,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.05807670205831528},{"word":"date","start":1032.4401,"end":1032.68,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.06443637609481812},{"word":"period","start":1032.68,"end":1033.16,"confidence":0.8540039,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.09976509213447572},{"word":"which","start":1033.16,"end":1033.48,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.12652048468589783},{"word":"is","start":1033.48,"end":1033.98,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09818728268146516},{"word":"tomorrow","start":1034.12,"end":1034.62,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.12099868804216383},{"word":"and","start":1034.76,"end":1035.0,"confidence":0.8730469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11376310884952544},{"word":"then","start":1035.0,"end":1035.5,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11115175485610962},{"word":"until","start":1035.64,"end":1036.14,"confidence":0.9980469,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.06646350771188736},{"word":"the","start":1036.4401,"end":1036.9401,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07648451626300812},{"word":"end","start":1039.115,"end":1039.4349,"confidence":0.9951172,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.091841921210289},{"word":"of","start":1039.4349,"end":1039.595,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08115281164646149},{"word":"the","start":1039.595,"end":1039.755,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09245972335338593},{"word":"month","start":1039.755,"end":1040.235,"confidence":0.99194336,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.09206544607877731},{"word":"so","start":1040.235,"end":1040.475,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1241227611899376},{"word":"it","start":1040.475,"end":1040.5549,"confidence":0.96777344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1353749930858612},{"word":"means","start":1040.5549,"end":1040.795,"confidence":0.95703125,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.09998616576194765},{"word":"to","start":1040.795,"end":1040.955,"confidence":0.9453125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1066632717847824},{"word":"say","start":1040.955,"end":1041.275,"confidence":0.9951172,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.10783576220273972},{"word":"it's","start":1041.275,"end":1041.775,"confidence":0.67626953,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12183626741170885},{"word":"like","start":1041.915,"end":1042.235,"confidence":0.8457031,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.12522104382514954},{"word":"you're","start":1042.235,"end":1042.5549,"confidence":0.98657227,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.10930036008358002},{"word":"paying","start":1042.5549,"end":1043.035,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.05011812597513199},{"word":"the","start":1043.035,"end":1043.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09247000515460968},{"word":"first","start":1043.595,"end":1043.915,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0935567170381546},{"word":"one","start":1043.915,"end":1044.155,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0640006959438324},{"word":"you","start":1044.155,"end":1044.315,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10999901592731476},{"word":"choose","start":1044.315,"end":1044.635,"confidence":0.77001953,"punctuated_word":"choose,","sentiment":"neutral","sentiment_score":0.09175004810094832},{"word":"and","start":1044.635,"end":1044.875,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.106911800801754},{"word":"then","start":1044.875,"end":1045.115,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.14741429686546326},{"word":"you're","start":1045.115,"end":1045.355,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.10272584855556488},{"word":"paying","start":1045.355,"end":1045.755,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.02480718493461609},{"word":"the","start":1045.755,"end":1046.255,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0946640446782112},{"word":"upgrade","start":1046.475,"end":1046.975,"confidence":0.9301758,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.041681721806526184},{"word":"plan","start":1047.035,"end":1047.535,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0590708926320076},{"word":"you","start":1048.235,"end":1048.5549,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13109254837036133},{"word":"requested","start":1048.5549,"end":1049.0549,"confidence":1.0,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":0.07885505259037018},{"word":"to","start":1049.355,"end":1049.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08298715949058533},{"word":"have","start":1050.315,"end":1050.635,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08001182973384857},{"word":"effect","start":1050.635,"end":1051.035,"confidence":0.79052734,"punctuated_word":"effect","sentiment":"neutral","sentiment_score":0.11590401828289032},{"word":"immediately","start":1051.035,"end":1051.535,"confidence":0.6386719,"punctuated_word":"immediately,","sentiment":"neutral","sentiment_score":0.06609474122524261},{"word":"something","start":1051.835,"end":1052.315,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.03172316774725914},{"word":"like","start":1052.315,"end":1052.5549,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0404076986014843},{"word":"that","start":1052.5549,"end":1053.0549,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.04789659008383751},{"word":"so","start":1053.65,"end":1053.89,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2878083884716034},{"word":"i","start":1053.89,"end":1053.97,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3864009082317352},{"word":"would","start":1053.97,"end":1054.13,"confidence":0.90283203,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2613440454006195},{"word":"suggest","start":1054.13,"end":1054.61,"confidence":0.99609375,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.2607210576534271},{"word":"you","start":1054.61,"end":1054.69,"confidence":0.8535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2572231590747833},{"word":"can","start":1054.69,"end":1054.9299,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26408275961875916},{"word":"try","start":1054.9299,"end":1055.25,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.25110453367233276},{"word":"first","start":1055.25,"end":1055.57,"confidence":0.9838867,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.23613610863685608},{"word":"the","start":1055.57,"end":1055.73,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1957891583442688},{"word":"$69.95","start":1055.73,"end":1056.9299,"confidence":0.99853516,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.19518551230430603},{"word":"for","start":1056.9299,"end":1057.25,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15946894884109497},{"word":"first","start":1057.25,"end":1057.57,"confidence":0.9951172,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.11091790348291396},{"word":"month","start":1057.57,"end":1058.07,"confidence":0.7619629,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.17577949166297913},{"word":"and","start":1058.2899,"end":1058.5299,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14227668941020966},{"word":"then","start":1058.5299,"end":1058.77,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15419116616249084},{"word":"before","start":1058.77,"end":1059.1699,"confidence":0.99316406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.1486707627773285},{"word":"the","start":1059.1699,"end":1059.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14346273243427277},{"word":"first","start":1059.57,"end":1059.97,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1340484321117401},{"word":"of","start":1059.97,"end":1060.45,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16196423768997192},{"word":"next","start":1060.45,"end":1060.77,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.12445039302110672},{"word":"month","start":1060.77,"end":1061.25,"confidence":0.98657227,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.15784522891044617},{"word":"just","start":1061.25,"end":1061.57,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18992486596107483},{"word":"let","start":1061.57,"end":1061.8099,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.22078870236873627},{"word":"us","start":1061.8099,"end":1061.97,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.2058491408824921},{"word":"know","start":1061.97,"end":1062.2899,"confidence":0.79052734,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.25623565912246704},{"word":"then","start":1062.2899,"end":1062.5299,"confidence":0.9194336,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2766394317150116},{"word":"we","start":1062.5299,"end":1062.61,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23429694771766665},{"word":"can","start":1062.61,"end":1062.85,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23120833933353424},{"word":"just","start":1062.85,"end":1063.09,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.22072069346904755},{"word":"put","start":1063.09,"end":1063.33,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.2026894986629486},{"word":"the","start":1063.33,"end":1063.49,"confidence":0.92089844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21734802424907684},{"word":"upgrades","start":1063.49,"end":1063.99,"confidence":0.7392578,"punctuated_word":"upgrades","sentiment":"neutral","sentiment_score":0.2070883512496948},{"word":"so","start":1064.21,"end":1064.5299,"confidence":0.546875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.22204725444316864},{"word":"it","start":1064.5299,"end":1065.01,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20366573333740232},{"word":"will","start":1065.01,"end":1065.25,"confidence":0.9970703,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.6389491558074951},{"word":"not","start":1065.25,"end":1065.75,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.021822340786457065},{"word":"charge","start":1065.8099,"end":1066.21,"confidence":0.99902344,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.13427592813968658},{"word":"you","start":1066.21,"end":1066.45,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16722702980041504},{"word":"double","start":1066.45,"end":1066.9299,"confidence":0.97875977,"punctuated_word":"double.","sentiment":"neutral","sentiment_score":-0.11182044446468352},{"word":"right","start":1066.9299,"end":1067.4299,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.022011741995811462},{"word":"and","start":1068.2151,"end":1068.535,"confidence":0.6430664,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.23590201139450073},{"word":"we","start":1068.535,"end":1068.775,"confidence":0.98535156,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5355165004730225},{"word":"will","start":1068.775,"end":1068.935,"confidence":0.9951172,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3615285754203797},{"word":"not","start":1068.935,"end":1069.255,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.2259074300527573},{"word":"charge","start":1069.255,"end":1069.735,"confidence":0.9921875,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.07242759317159653},{"word":"doubled","start":1069.735,"end":1070.2151,"confidence":0.56640625,"punctuated_word":"doubled","sentiment":"neutral","sentiment_score":0.2813142240047455},{"word":"as","start":1070.2151,"end":1070.375,"confidence":0.98828125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.200190931558609},{"word":"well","start":1070.375,"end":1070.615,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.2074351012706757},{"word":"to","start":1070.615,"end":1070.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3539286255836487},{"word":"the","start":1070.855,"end":1071.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31703734397888184},{"word":"network","start":1071.015,"end":1071.515,"confidence":0.9975586,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.266186386346817},{"word":"yeah","start":1073.5751,"end":1074.0751,"confidence":0.96362305,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3426896035671234},{"word":"you","start":1077.495,"end":1077.655,"confidence":0.9741211,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.755214273929596},{"word":"do","start":1077.655,"end":1077.895,"confidence":0.9941406,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.8045014142990112},{"word":"the","start":1077.895,"end":1078.055,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7770920991897583},{"word":"same","start":1078.055,"end":1078.375,"confidence":0.9909668,"punctuated_word":"same.","sentiment":"positive","sentiment_score":0.7142617702484131},{"word":"be","start":1078.375,"end":1078.6951,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.5551701784133911},{"word":"safe","start":1078.6951,"end":1079.1951,"confidence":0.9995117,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.5760219097137451},{"word":"bye","start":1080.935,"end":1081.095,"confidence":0.8647461,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.25932547450065613},{"word":"bye","start":1081.095,"end":1081.595,"confidence":0.9909668,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.11555837094783784}],"paragraphs":{"transcript":"\nHi, Bianca. Good morning. Oh, my name is Melissa. Mhmm. Uh-huh.\n\nOh, okay. I understand. Let me just go ahead and check on here. Alright? Just one moment.\n\nSo it's confirmed by our tech that the the one from the wall is not a router. Oh, okay. Got it. And did he mention any router price? Okay.\n\nSure. And he never provided you any example router. Right? Yeah. Yeah.\n\nYes. One moment, please. So about the, route 13 compatibility, you can just text his number. Okay? That way, he could suggest the best one.\n\nJust one moment about this. Thank you so much for patiently waiting on the line, Bianca. Alright. So yeah. Okay.\n\nThat's good to know. Actually, Bianca, since you you are wanting to budget this, you have an option as well to get free connection fee. However, you have to sign up for 24 MAC contract. In that way, the $45 that you paid for the connection fee can be credited to the router that you need to pay or the or the installation fee that you need to pay. However, of course, if you are in a lock in contract, you have to fulfill the twenty four month contract if you terminate the service within the contract period, the cancellation phase is applicable.\n\nSo do you have the confirmation that if you will be staying to this address for two years? Oh, okay. No. Actually, the connection fee and installation fee is a different charge. The connection fee is charged for activating your Internet service and connecting your account to our network to the network, Lynham network.\n\nBecause this address is serviceable by Lynham Network. However, it's not yet activated. So once customer requested for service activation, that's for the connection fee. It's cover the connection fee and also in includes the account setup, service activation, and network provisioning. That's a different one.\n\nHowever, for installation fee, not every customer needs to pay this. It's a case by case basis because this installation fee covers the physical installation at your premises, tech visit, installation of your router, configuration of your router. But if that's not necessary, you don't need to pay for the installation fee. That's the different of these fees. Mhmm.\n\n60 $9.95. So sixty nine ninety five is under 50 MBPS unlimited. This is for family three to five users for email, surfing the web, and standard streaming. Your plan is 69? Oh, no.\n\nNo. I'm so sorry. I'm looking with the standard. 69. It's five n d p s family tree users for email surfing the web and basic streaming.\n\nYeah. Actually, it's already been provisioned, activate live and operational. We will respect your decision if you wanted to cancel. However, I would love to tell you ahead. Okay?\n\nYou paid for as a upfront payment. It's not refundable, and then you will be liable for a cancellation fee, which is $132. Yeah. It's late to get canceled. And did did he provided you, like, a discounted router price, if I may ask?\n\nYeah. Yeah. Oh, these details is available on our site. As you can see, it shows the price, the the NBPS. It's showing the NBPS as well if you will be seeing Lindham basic.\n\nUnderneath, it says NBN 25 unlimited. So it it does show and then For installation fee? Yeah. There is no fixed price. It really depends, at first, from the location.\n\nOf course, they will take time to travel, transport. It really depends from the service location. If it's nearby, it can be cheaper. If it's something like that. Reason why it and as I've mentioned, there is no fixed price because not all the customer is being charged for installation fee because, some customer yeah.\n\nLike a tech b correct. Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies. The twenty four month contract is providing three months discounted period, and then the connection fee is for free, but installation fee still applies. Yeah. Mhmm.\n\nYeah. Good. Yes. Please collaborate with him because he handles this kind of tech side to your account. Okay?\n\nBut if you have any questions about their pricing, invoices, payments, just call me. Okay? We're open until nine six PM. Alright. Yeah.\n\nYou can definitely upgrade it. However, best time to upgrade your plan is, for example, you wanted to upgrade, you have to let us know ahead of time before the first. In that way, you will not be charged for the current plan and for your upgraded request plan. Like, for example, you would you would like to upgrade to 50 MBPS. So for you not to be charged twice for the old plan and upgraded plan you're requesting, we will have it back to your account the first, every first of each month.\n\nBut there is an option to have it immediately, but you have to pay for the current and then for the new one. So it's best to Yeah. Actually, we do have the Linham standard 50 MBPS, which is $79.95. And then we do have the Linham Fast, $89.95. That is 100 MBPS.\n\nThen we have the Superfast. It's fifty fifty symmetric, so it means to say you're getting the same upload and download if you would like that, 95. And then we have the Linham Superfast symmetric, 100 Mbps downloads and uploads. And then we have the Linham Fast residential, which is 200 and 25. And then the last one was Supa Fastymetrics, 200 download, 200 upload, one $140.\n\nThose are the options we have. Okay. Sure. Let me go back. Okay.\n\nSo the Lindenhum FAST NBN 100 MBPS, this is applicable to family five users. If it's just using for email, surfing the web, gaming, it has HD four k quality streaming that is eighty nine ninety five. And then you have Linham Superfast, which is symmetric, fifty fifty, 50 MBPS upload, downloads 50, that is 95. Yes. And then the next one is two Pafasimetric, one $101,115 dollars.\n\nYou would love to have it today. Yeah. The best time to upgrade is on the first. Yes. Mhmm.\n\nYes. Yeah. Actually, the $79.95 oh, no. No. The $69.95 has been paid.\n\nRight? So you you should have you should have the thirty days to have your services used. And we're paying this in advance to the once it's activated, it's being paid as well to the network. So if you would like to change it by tomorrow, you still need you don't need to pay upfront for that upgrade. However, once you receive your invoice, you will see the billing site the billing date period, which is tomorrow and then until the end of the month.\n\nSo it means to say it's like you're paying the first one you choose, and then you're paying the upgrade plan you requested to have effect immediately, something like that. So I would suggest you can try first the $69.95 for first month. And then before the first of next month, just let us know, then we can just put the upgrades so it will not charge you double. Right? And we will not charge doubled as well to the network.\n\nYeah. You do the same. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Bianca.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.18559592962265015},{"text":"Good morning.","start":1.04,"end":4.46,"sentiment":"positive","sentiment_score":0.39789680391550064},{"text":"Oh, my name is Melissa.","start":6.8799996,"end":8.26,"sentiment":"neutral","sentiment_score":0.005018118210136891},{"text":"Mhmm.","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":-0.05315621942281723},{"text":"Uh-huh.","start":33.23,"end":33.73,"sentiment":"neutral","sentiment_score":-0.06856971234083176}],"sentiment":"neutral","sentiment_score":0.09730455694212155,"num_words":11,"start":0.16,"end":33.73},{"sentences":[{"text":"Oh, okay.","start":47.855003,"end":48.815002,"sentiment":"neutral","sentiment_score":0.007733043283224106},{"text":"I understand.","start":48.815002,"end":49.555,"sentiment":"neutral","sentiment_score":0.0016175517812371254},{"text":"Let me just go ahead and check on here.","start":49.775,"end":51.775,"sentiment":"neutral","sentiment_score":0.01050077047612932},{"text":"Alright?","start":51.775,"end":52.255,"sentiment":"neutral","sentiment_score":0.04342729598283768},{"text":"Just one moment.","start":52.255,"end":53.235,"sentiment":"neutral","sentiment_score":0.19088859359423319}],"sentiment":"neutral","sentiment_score":0.04290007065762492,"num_words":17,"start":47.855003,"end":53.235},{"sentences":[{"text":"So it's confirmed by our tech that the the one from the wall is not a router.","start":53.61,"end":59.949997,"sentiment":"neutral","sentiment_score":-0.09914193148998653},{"text":"Oh, okay.","start":68.805,"end":69.365005,"sentiment":"neutral","sentiment_score":-0.013376693241298199},{"text":"Got it.","start":69.365005,"end":69.765,"sentiment":"neutral","sentiment_score":-0.014742891304194927},{"text":"And did he mention any router price?","start":69.765,"end":74.265,"sentiment":"neutral","sentiment_score":-0.026835767020072256},{"text":"Okay.","start":120.5,"end":121.0,"sentiment":"neutral","sentiment_score":0.08220833539962769}],"sentiment":"neutral","sentiment_score":-0.06369979441936674,"num_words":29,"start":53.61,"end":121.0},{"sentences":[{"text":"Sure.","start":121.06,"end":121.56,"sentiment":"neutral","sentiment_score":0.10755535215139388},{"text":"And he never provided you any example router.","start":122.5,"end":127.975,"sentiment":"neutral","sentiment_score":0.014484525192528963},{"text":"Right?","start":127.975,"end":128.475,"sentiment":"neutral","sentiment_score":0.00904038082808256},{"text":"Yeah.","start":132.215,"end":132.535,"sentiment":"neutral","sentiment_score":0.068060502409935},{"text":"Yeah.","start":132.535,"end":132.855,"sentiment":"neutral","sentiment_score":0.04134313017129898}],"sentiment":"neutral","sentiment_score":0.02848963059174518,"num_words":12,"start":121.06,"end":132.855},{"sentences":[{"text":"Yes.","start":132.855,"end":133.355,"sentiment":"neutral","sentiment_score":0.056957878172397614},{"text":"One moment, please.","start":137.495,"end":138.67,"sentiment":"neutral","sentiment_score":0.0932972605029742},{"text":"So about the, route 13 compatibility, you can just text his number.","start":138.67,"end":144.51001,"sentiment":"neutral","sentiment_score":0.2575351446866989},{"text":"Okay?","start":144.51001,"end":145.01001,"sentiment":"neutral","sentiment_score":0.178635835647583},{"text":"That way, he could suggest the best one.","start":145.15001,"end":147.81,"sentiment":"neutral","sentiment_score":0.2303772233426571}],"sentiment":"neutral","sentiment_score":0.21795700073242188,"num_words":25,"start":132.855,"end":147.81},{"sentences":[{"text":"Just one moment about this.","start":149.07,"end":150.85,"sentiment":"neutral","sentiment_score":0.1423942729830742},{"text":"Thank you so much for patiently waiting on the line, Bianca.","start":364.43,"end":367.41,"sentiment":"positive","sentiment_score":0.6862598874352195},{"text":"Alright.","start":369.07,"end":369.57,"sentiment":"neutral","sentiment_score":0.253532350063324},{"text":"So yeah.","start":369.63,"end":373.15,"sentiment":"neutral","sentiment_score":0.1467863917350769},{"text":"Okay.","start":373.15,"end":373.47,"sentiment":"neutral","sentiment_score":0.26311659812927246}],"sentiment":"positive","sentiment_score":0.45355259291827676,"num_words":20,"start":149.07,"end":373.47},{"sentences":[{"text":"That's good to know.","start":373.47,"end":374.59,"sentiment":"positive","sentiment_score":0.43632304668426514},{"text":"Actually, Bianca, since you you are wanting to budget this, you have an option as well to get free connection fee.","start":374.59,"end":385.33502,"sentiment":"neutral","sentiment_score":0.1204455675823348},{"text":"However, you have to sign up for 24 MAC contract.","start":385.33502,"end":388.55502,"sentiment":"neutral","sentiment_score":0.028730836138129233},{"text":"In that way, the $45 that you paid for the connection fee can be credited to the router that you need to pay or the or the installation fee that you need to pay.","start":388.935,"end":400.49,"sentiment":"neutral","sentiment_score":0.1241943610503393},{"text":"However, of course, if you are in a lock in contract, you have to fulfill the twenty four month contract if you terminate the service within the contract period, the cancellation phase is applicable.","start":400.94998,"end":416.585,"sentiment":"neutral","sentiment_score":-0.0072844878715627335}],"sentiment":"neutral","sentiment_score":0.08288245781966784,"num_words":103,"start":373.47,"end":416.585},{"sentences":[{"text":"So do you have the confirmation that if you will be staying to this address for two years?","start":417.04498,"end":427.47,"sentiment":"neutral","sentiment_score":0.022001001466479566},{"text":"Oh, okay.","start":434.00998,"end":434.83,"sentiment":"neutral","sentiment_score":-0.011505022644996643},{"text":"No.","start":445.95502,"end":446.27502,"sentiment":"neutral","sentiment_score":-0.1372123509645462},{"text":"Actually, the connection fee and installation fee is a different charge.","start":446.27502,"end":452.59,"sentiment":"neutral","sentiment_score":-0.08549200066111305},{"text":"The connection fee is charged for activating your Internet service and connecting your account to our network to the network, Lynham network.","start":452.81,"end":461.55,"sentiment":"neutral","sentiment_score":-0.009478384628891945}],"sentiment":"neutral","sentiment_score":-0.016910015536403214,"num_words":54,"start":417.04498,"end":461.55},{"sentences":[{"text":"Because this address is serviceable by Lynham Network.","start":462.13498,"end":465.595,"sentiment":"neutral","sentiment_score":0.024035794544033706},{"text":"However, it's not yet activated.","start":465.97498,"end":468.155,"sentiment":"neutral","sentiment_score":-0.10662338919937611},{"text":"So once customer requested for service activation, that's for the connection fee.","start":468.29498,"end":475.01498,"sentiment":"neutral","sentiment_score":-0.02691516311218341},{"text":"It's cover the connection fee and also in includes the account setup, service activation, and network provisioning.","start":475.01498,"end":482.67,"sentiment":"neutral","sentiment_score":0.033014244016479045},{"text":"That's a different one.","start":482.81,"end":483.93,"sentiment":"neutral","sentiment_score":-0.04289781302213669}],"sentiment":"neutral","sentiment_score":-0.005960035886939453,"num_words":46,"start":462.13498,"end":483.93},{"sentences":[{"text":"However, for installation fee, not every customer needs to pay this.","start":483.93,"end":488.89,"sentiment":"neutral","sentiment_score":-0.048266874118284744},{"text":"It's a case by case basis because this installation fee covers the physical installation at your premises, tech visit, installation of your router, configuration of your router.","start":488.89,"end":503.335,"sentiment":"neutral","sentiment_score":0.06576972689341616},{"text":"But if that's not necessary, you don't need to pay for the installation fee.","start":503.95502,"end":509.46002,"sentiment":"neutral","sentiment_score":0.15978475979396276},{"text":"That's the different of these fees.","start":510.24002,"end":512.66003,"sentiment":"neutral","sentiment_score":0.11010634278257687},{"text":"Mhmm.","start":525.055,"end":525.21497,"sentiment":"neutral","sentiment_score":0.022764351218938828}],"sentiment":"neutral","sentiment_score":0.07059722128560987,"num_words":59,"start":483.93,"end":525.21497},{"sentences":[{"text":"60 $9.95.","start":525.21497,"end":526.915,"sentiment":"neutral","sentiment_score":0.01705152727663517},{"text":"So sixty nine ninety five is under 50 MBPS unlimited.","start":527.135,"end":532.355,"sentiment":"neutral","sentiment_score":0.11094713658094406},{"text":"This is for family three to five users for email, surfing the web, and standard streaming.","start":533.11,"end":539.05,"sentiment":"neutral","sentiment_score":0.12798279710114002},{"text":"Your plan is 69?","start":543.19,"end":544.91003,"sentiment":"neutral","sentiment_score":0.01945918332785368},{"text":"Oh, no.","start":544.91003,"end":545.27,"sentiment":"neutral","sentiment_score":-0.1741941124200821}],"sentiment":"neutral","sentiment_score":0.08590434360153534,"num_words":34,"start":525.21497,"end":545.27},{"sentences":[{"text":"No.","start":545.27,"end":545.51,"sentiment":"neutral","sentiment_score":-0.29380905628204346},{"text":"I'm so sorry.","start":545.51,"end":546.23004,"sentiment":"negative","sentiment_score":-0.3394741217295329},{"text":"I'm looking with the standard.","start":546.23004,"end":547.61,"sentiment":"neutral","sentiment_score":-0.13935136497020723},{"text":"69.","start":547.67,"end":548.15,"sentiment":"neutral","sentiment_score":-0.02270419150590897},{"text":"It's five n d p s family tree users for email surfing the web and basic streaming.","start":548.15,"end":554.305,"sentiment":"neutral","sentiment_score":-0.020552197580828387}],"sentiment":"neutral","sentiment_score":-0.08818814061858037,"num_words":27,"start":545.27,"end":554.305},{"sentences":[{"text":"Yeah.","start":575.77997,"end":576.18,"sentiment":"neutral","sentiment_score":0.06594318896532059},{"text":"Actually, it's already been provisioned, activate live and operational.","start":576.18,"end":580.415,"sentiment":"neutral","sentiment_score":0.23370261738697687},{"text":"We will respect your decision if you wanted to cancel.","start":581.195,"end":584.335,"sentiment":"neutral","sentiment_score":0.28046962767839434},{"text":"However, I would love to tell you ahead.","start":584.395,"end":589.275,"sentiment":"positive","sentiment_score":0.39479036442935467},{"text":"Okay?","start":589.275,"end":589.775,"sentiment":"neutral","sentiment_score":0.2924685478210449}],"sentiment":"neutral","sentiment_score":0.29050877536165304,"num_words":29,"start":575.77997,"end":589.775},{"sentences":[{"text":"You paid for as a upfront payment.","start":590.315,"end":592.41,"sentiment":"neutral","sentiment_score":-0.028065864528928484},{"text":"It's not refundable, and then you will be liable for a cancellation fee, which is $132.","start":592.56995,"end":600.43,"sentiment":"neutral","sentiment_score":-0.2121171709150076},{"text":"Yeah.","start":602.64996,"end":602.88995,"sentiment":"neutral","sentiment_score":-0.013737274333834648},{"text":"It's late to get canceled.","start":602.88995,"end":604.67,"sentiment":"neutral","sentiment_score":-0.12934306114912034},{"text":"And did did he provided you, like, a discounted router price, if I may ask?","start":606.485,"end":612.185,"sentiment":"neutral","sentiment_score":0.0045438463489214575}],"sentiment":"neutral","sentiment_score":-0.0950597879815508,"num_words":44,"start":590.315,"end":612.185},{"sentences":[{"text":"Yeah.","start":613.925,"end":614.425,"sentiment":"neutral","sentiment_score":-0.2375989556312561},{"text":"Yeah.","start":638.96497,"end":639.46497,"sentiment":"neutral","sentiment_score":-0.1457621157169342},{"text":"Oh, these details is available on our site.","start":643.605,"end":647.685,"sentiment":"neutral","sentiment_score":0.008694025222212076},{"text":"As you can see, it shows the price, the the NBPS.","start":647.685,"end":652.48,"sentiment":"neutral","sentiment_score":0.005551352927630598},{"text":"It's showing the NBPS as well if you will be seeing Lindham basic.","start":653.33997,"end":657.6,"sentiment":"neutral","sentiment_score":0.0021557805594056845}],"sentiment":"neutral","sentiment_score":-0.00660937764983186,"num_words":34,"start":613.925,"end":657.6},{"sentences":[{"text":"Underneath, it says NBN 25 unlimited.","start":658.22,"end":661.43994,"sentiment":"neutral","sentiment_score":-0.015173545728127161},{"text":"So it it does show and then For installation fee?","start":661.66,"end":681.08,"sentiment":"neutral","sentiment_score":-0.1065020900219679},{"text":"Yeah.","start":681.7,"end":682.2,"sentiment":"neutral","sentiment_score":-0.039454031735658646},{"text":"There is no fixed price.","start":682.42004,"end":683.86005,"sentiment":"neutral","sentiment_score":-0.12687157541513444},{"text":"It really depends, at first, from the location.","start":683.86005,"end":687.48004,"sentiment":"neutral","sentiment_score":-0.022860350320115685}],"sentiment":"neutral","sentiment_score":-0.06709189619868994,"num_words":30,"start":658.22,"end":687.48004},{"sentences":[{"text":"Of course, they will take time to travel, transport.","start":688.58,"end":691.48004,"sentiment":"neutral","sentiment_score":-0.004735904538797008},{"text":"It really depends from the service location.","start":691.62,"end":694.805,"sentiment":"neutral","sentiment_score":-0.0078464254204716},{"text":"If it's nearby, it can be cheaper.","start":695.505,"end":698.245,"sentiment":"neutral","sentiment_score":0.05723741677190576},{"text":"If it's something like that.","start":698.385,"end":700.225,"sentiment":"neutral","sentiment_score":0.0045131715713068845},{"text":"Reason why it and as I've mentioned, there is no fixed price because not all the customer is being charged for installation fee because, some customer yeah.","start":700.225,"end":714.29004,"sentiment":"neutral","sentiment_score":0.000021670565561011984}],"sentiment":"neutral","sentiment_score":0.0059320865770463235,"num_words":55,"start":688.58,"end":714.29004},{"sentences":[{"text":"Like a tech b correct.","start":714.29004,"end":716.71,"sentiment":"neutral","sentiment_score":0.02127398755401373},{"text":"Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies.","start":716.93,"end":723.665,"sentiment":"neutral","sentiment_score":0.046183952571530094},{"text":"The twenty four month contract is providing three months discounted period, and then the connection fee is for free, but installation fee still applies.","start":724.125,"end":735.185,"sentiment":"neutral","sentiment_score":0.060621816742544375},{"text":"Yeah.","start":738.27997,"end":738.77997,"sentiment":"neutral","sentiment_score":0.21191608905792236},{"text":"Mhmm.","start":741.48,"end":741.98,"sentiment":"neutral","sentiment_score":0.1461055427789688}],"sentiment":"neutral","sentiment_score":0.05593620540574193,"num_words":50,"start":714.29004,"end":741.98},{"sentences":[{"text":"Yeah.","start":743.24,"end":743.72,"sentiment":"positive","sentiment_score":0.47759100794792175},{"text":"Good.","start":743.72,"end":744.22,"sentiment":"positive","sentiment_score":0.672792911529541},{"text":"Yes.","start":744.51996,"end":744.92,"sentiment":"neutral","sentiment_score":0.27209508419036865},{"text":"Please collaborate with him because he handles this kind of tech side to your account.","start":744.92,"end":751.685,"sentiment":"neutral","sentiment_score":0.2708818902571996},{"text":"Okay?","start":751.685,"end":752.085,"sentiment":"neutral","sentiment_score":0.11090599745512009}],"sentiment":"neutral","sentiment_score":0.29455859763057607,"num_words":19,"start":743.24,"end":752.085},{"sentences":[{"text":"But if you have any questions about their pricing, invoices, payments, just call me.","start":752.085,"end":757.04504,"sentiment":"neutral","sentiment_score":0.06613889416413647},{"text":"Okay?","start":757.04504,"end":757.365,"sentiment":"neutral","sentiment_score":0.04490891471505165},{"text":"We're open until nine six PM.","start":757.365,"end":760.265,"sentiment":"neutral","sentiment_score":0.0679388710608085},{"text":"Alright.","start":761.125,"end":761.625,"sentiment":"neutral","sentiment_score":0.03185950964689255},{"text":"Yeah.","start":769.51996,"end":769.83997,"sentiment":"neutral","sentiment_score":0.08868252485990524}],"sentiment":"neutral","sentiment_score":0.06517516060367874,"num_words":23,"start":752.085,"end":769.83997},{"sentences":[{"text":"You can definitely upgrade it.","start":769.83997,"end":772.0,"sentiment":"neutral","sentiment_score":0.14294803142547607},{"text":"However, best time to upgrade your plan is, for example, you wanted to upgrade, you have to let us know ahead of time before the first.","start":772.0,"end":783.47504,"sentiment":"neutral","sentiment_score":0.015687955615039054},{"text":"In that way, you will not be charged for the current plan and for your upgraded request plan.","start":784.255,"end":790.255,"sentiment":"neutral","sentiment_score":0.06503035086724493},{"text":"Like, for example, you would you would like to upgrade to 50 MBPS.","start":790.255,"end":796.5,"sentiment":"neutral","sentiment_score":0.08323186177473801},{"text":"So for you not to be charged twice for the old plan and upgraded plan you're requesting, we will have it back to your account the first, every first of each month.","start":797.60004,"end":809.105,"sentiment":"neutral","sentiment_score":0.19286060193553567}],"sentiment":"neutral","sentiment_score":0.10156092323125043,"num_words":94,"start":769.83997,"end":809.105},{"sentences":[{"text":"But there is an option to have it immediately, but you have to pay for the current and then for the new one.","start":809.64496,"end":816.385,"sentiment":"neutral","sentiment_score":-0.034471932069762894},{"text":"So it's best to Yeah.","start":817.325,"end":822.67004,"sentiment":"neutral","sentiment_score":0.07802200317382812},{"text":"Actually, we do have the Linham standard 50 MBPS, which is $79.95.","start":822.67004,"end":830.61005,"sentiment":"neutral","sentiment_score":0.3106212926407655},{"text":"And then we do have the Linham Fast, $89.95.","start":830.75,"end":834.59,"sentiment":"neutral","sentiment_score":0.16997526089350382},{"text":"That is 100 MBPS.","start":834.59,"end":836.37,"sentiment":"neutral","sentiment_score":0.19516103714704514}],"sentiment":"neutral","sentiment_score":0.10632325635063199,"num_words":53,"start":809.64496,"end":836.37},{"sentences":[{"text":"Then we have the Superfast.","start":837.03503,"end":838.575,"sentiment":"neutral","sentiment_score":0.15902817994356155},{"text":"It's fifty fifty symmetric, so it means to say you're getting the same upload and download if you would like that, 95.","start":839.435,"end":848.575,"sentiment":"neutral","sentiment_score":0.20253683152523907},{"text":"And then we have the Linham Superfast symmetric, 100 Mbps downloads and uploads.","start":848.955,"end":855.74,"sentiment":"neutral","sentiment_score":0.1696994648529933},{"text":"And then we have the Linham Fast residential, which is 200 and 25.","start":856.51996,"end":863.26,"sentiment":"neutral","sentiment_score":0.11244892386289743},{"text":"And then the last one was Supa Fastymetrics, 200 download, 200 upload, one $140.","start":863.8,"end":873.295,"sentiment":"neutral","sentiment_score":0.06447689394865717}],"sentiment":"neutral","sentiment_score":0.1465903994307589,"num_words":67,"start":837.03503,"end":873.295},{"sentences":[{"text":"Those are the options we have.","start":873.295,"end":877.795,"sentiment":"neutral","sentiment_score":0.040914961292097964},{"text":"Okay.","start":881.295,"end":881.73,"sentiment":"neutral","sentiment_score":0.011810705065727234},{"text":"Sure.","start":883.88995,"end":884.38995,"sentiment":"neutral","sentiment_score":0.10195432603359222},{"text":"Let me go back.","start":885.01,"end":886.31,"sentiment":"neutral","sentiment_score":0.0688181221485138},{"text":"Okay.","start":887.25,"end":887.73,"sentiment":"neutral","sentiment_score":0.318634957075119}],"sentiment":"neutral","sentiment_score":0.07332017265546781,"num_words":13,"start":873.295,"end":887.73},{"sentences":[{"text":"So the Lindenhum FAST NBN 100 MBPS, this is applicable to family five users.","start":887.73,"end":896.70996,"sentiment":"neutral","sentiment_score":0.12413330163274493},{"text":"If it's just using for email, surfing the web, gaming, it has HD four k quality streaming that is eighty nine ninety five.","start":897.495,"end":907.275,"sentiment":"neutral","sentiment_score":0.14235992924026822},{"text":"And then you have Linham Superfast, which is symmetric, fifty fifty, 50 MBPS upload, downloads 50, that is 95.","start":909.39,"end":920.69,"sentiment":"neutral","sentiment_score":0.14273450405974136},{"text":"Yes.","start":923.31,"end":923.655,"sentiment":"neutral","sentiment_score":0.038978461176157},{"text":"And then the next one is two Pafasimetric, one $101,115 dollars.","start":924.93506,"end":931.755,"sentiment":"neutral","sentiment_score":0.044844575226306915}],"sentiment":"neutral","sentiment_score":0.12141719060566496,"num_words":68,"start":887.73,"end":931.755},{"sentences":[{"text":"You would love to have it today.","start":946.61005,"end":951.99005,"sentiment":"positive","sentiment_score":0.6377973939691272},{"text":"Yeah.","start":964.095,"end":964.595,"sentiment":"neutral","sentiment_score":0.07057081907987595},{"text":"The best time to upgrade is on the first.","start":965.21497,"end":967.71497,"sentiment":"neutral","sentiment_score":0.10106762581401402},{"text":"Yes.","start":969.81,"end":970.31,"sentiment":"neutral","sentiment_score":0.09645968675613403},{"text":"Mhmm.","start":974.21,"end":974.71,"sentiment":"neutral","sentiment_score":0.08798375725746155}],"sentiment":"neutral","sentiment_score":0.296273929115973,"num_words":19,"start":946.61005,"end":974.71},{"sentences":[{"text":"Yes.","start":977.81,"end":978.31,"sentiment":"neutral","sentiment_score":0.13477613031864166},{"text":"Yeah.","start":997.66,"end":998.14,"sentiment":"neutral","sentiment_score":0.010182064026594162},{"text":"Actually, the $79.95 oh, no.","start":998.14,"end":1001.26,"sentiment":"neutral","sentiment_score":0.0030007235705852508},{"text":"No.","start":1001.26,"end":1001.42,"sentiment":"neutral","sentiment_score":-0.026051484048366547},{"text":"The $69.95 has been paid.","start":1001.42,"end":1003.5,"sentiment":"neutral","sentiment_score":0.005650622397661209}],"sentiment":"neutral","sentiment_score":0.012474110779853968,"num_words":13,"start":977.81,"end":1003.5},{"sentences":[{"text":"Right?","start":1003.5,"end":1004.0,"sentiment":"neutral","sentiment_score":0.048220522701740265},{"text":"So you you should have you should have the thirty days to have your services used.","start":1004.7,"end":1012.385,"sentiment":"neutral","sentiment_score":0.16585159115493298},{"text":"And we're paying this in advance to the once it's activated, it's being paid as well to the network.","start":1013.16504,"end":1019.34503,"sentiment":"neutral","sentiment_score":0.15666233865838303},{"text":"So if you would like to change it by tomorrow, you still need you don't need to pay upfront for that upgrade.","start":1019.485,"end":1027.02,"sentiment":"neutral","sentiment_score":0.05606236308813095},{"text":"However, once you receive your invoice, you will see the billing site the billing date period, which is tomorrow and then until the end of the month.","start":1027.08,"end":1040.235,"sentiment":"neutral","sentiment_score":0.09873629499364782}],"sentiment":"neutral","sentiment_score":0.11267861609949785,"num_words":85,"start":1003.5,"end":1040.235},{"sentences":[{"text":"So it means to say it's like you're paying the first one you choose, and then you're paying the upgrade plan you requested to have effect immediately, something like that.","start":1040.235,"end":1053.0549,"sentiment":"neutral","sentiment_score":0.08948279432952404},{"text":"So I would suggest you can try first the $69.95 for first month.","start":1053.65,"end":1058.07,"sentiment":"neutral","sentiment_score":0.23399707503043687},{"text":"And then before the first of next month, just let us know, then we can just put the upgrades so it will not charge you double.","start":1058.2899,"end":1066.9299,"sentiment":"neutral","sentiment_score":0.16381598837100542},{"text":"Right?","start":1066.9299,"end":1067.4299,"sentiment":"neutral","sentiment_score":0.022011741995811462},{"text":"And we will not charge doubled as well to the network.","start":1068.2151,"end":1071.515,"sentiment":"neutral","sentiment_score":0.2779431566596031}],"sentiment":"neutral","sentiment_score":0.16129688849603688,"num_words":81,"start":1040.235,"end":1071.515},{"sentences":[{"text":"Yeah.","start":1073.5751,"end":1074.0751,"sentiment":"positive","sentiment_score":0.3426896035671234},{"text":"You do the same.","start":1077.495,"end":1078.375,"sentiment":"positive","sentiment_score":0.7627673894166946},{"text":"Be safe.","start":1078.375,"end":1079.1951,"sentiment":"positive","sentiment_score":0.5655960440635681},{"text":"Bye bye.","start":1080.935,"end":1081.595,"sentiment":"neutral","sentiment_score":0.07188355177640915}],"sentiment":"positive","sentiment_score":0.5187464836570952,"num_words":9,"start":1073.5751,"end":1081.595}]}}]},{"alternatives":[{"transcript":"Tantra. Good morning. Hi. Good morning. Sorry. What was your name again? Oh. Larissa. Okay. Hi, Larissa. I just spoke with the tech, spoke with Dom. I wasn't I wasn't aware that we had to purchase our own router. That's the first. So I need to ask you the question. And, also, what's the $45 installation fee for them? The one that I've paid. Because after speaking with Dom, he said he he can if we don't have our own router, he can help with the router and also send someone to install it with an extra cost. But just wanted to double check with you what's the 45 installation cost. I'm just really, really tight with budget. So if I can work something out with you, that would be great. Yeah. Thank you so much. Yeah. It's not the router. It's it's the MTM. I'm sorry. Maybe I pronounced that wrong. It's an MTM box that needs to be connected to the router. Yeah. So he did he said, if if they are to come because we're in South Melbourne, and he said the office is just about an hour from here, so he can come in the next hour. He said he can give me a 50%, cost router plus the installation, so that would be around $110. Apparently, it's from 300 plus. But I've already paid the $45 installation fee. So if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him. Just just trying to work out different options and then minimal cost as possible, please. No. But I can ask him or I can text him if that works. But then I just wanted to follow-up the process. Yeah. Okay. I can do that now. Thank you. Yep. Yep. And all That's okay. Thank you. I've just got a response from the tech as well. Yeah. Yeah. Mhmm. Mhmm. Yep. Yeah. With the twenty four months, it's not gonna be possible because we're on at the moment, we're only here for one year. And then so just a question. The 45, that's for installation fee. Could that be put to work? Because I don't know why am I paying installation fee if there is nothing to be installed and if I have to pay extra. Yep. Yep. Yes. Okay. So and also I just wanted to ask question as well. With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five a month? Yeah. Okay. Oh, that's very slow, isn't it, with that price? Yeah. Okay. So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing. Would I be able to cancel this account? Yep. Okay. Yeah. But it's still it's still seems very expensive for an Internet connection because to be honest, like, the installation fee and everything is almost, like, $200. With that speed, it it's just not because when I compare the process with the other provider, they're charging me about, I think, $63, but it's 100 megabyte per second for the speed. So 25, it's it's very small. And I wasn't aware of all this information. This should have been given to me prior to signing up. Yeah. The price was shown. Yep. But it didn't mention anything about the router and installation because what I felt like when I speak to the tech, there is no, like, fixed price. So is that part of, like, the process with no fixed price and just sort of, like, making prices, or is it is that something that I can do? Yeah. Yep. But the only time they're not gonna be charged is the 24 months. Yeah? Yep. Okay. Perfect. Not a problem. Then in that case, I'll I'll arrange it with the tech and then have the modem set up. Thank you so much for your help. Thank you. So the neck is there a neck to upgrade the speed connection to 50 megabyte per second? What what's the what option do I have? Yes. Before. Yep. Yep. Okay. Yep. Yep. Okay. So how what what are I what are my options to upgrade? Just so that I have it in mind and then I can thank you. Yep. Yep. Yep. Yep. Mhmm. Yep. Okay. Do you mind repeating the I'm just on the 80 and $90 budget. Do you mind repeating those two options, please? Thank you. Yep. Yep. Yep. 95. And then the next one is how much? Yep. $115. Okay. So if I wanna change it to that 50 megabyte, can I do it today, or do I have to call you the next time? Because yep. Yeah. So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five. When would be the best time to upgrade to the next speed? On the first. Oh, okay. One sec. Not a problem. I will leave it then. I'm I'm just gonna try it first, and then I'll call you on the first and then see what we can do. Yep. And if not so if if it's really slow and we need to we need we need it by tomorrow just for work purposes, if I call you tomorrow, that means I'll need to be paying that amount for for this pay period. Am I paying the difference between the $69.95 and then the top up price, or how would that work? Yes. Yep. Oh, okay. Oh, okay. Alright. Perfect. Yeah. Yep. Thank you. Yeah. Thank you so much, Melissa. Yeah. Exactly. Thank you so much for your help, Melissa. I appreciate it. You have a good day. Thank you. See you.","confidence":0.9975586,"words":[{"word":"tantra","start":0.79999995,"end":1.3,"confidence":0.72176105,"punctuated_word":"Tantra.","sentiment":"neutral","sentiment_score":0.19219347834587097},{"word":"good","start":1.4399999,"end":1.76,"confidence":0.90625,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6511582136154175},{"word":"morning","start":1.76,"end":2.26,"confidence":0.9667969,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5132718086242676},{"word":"hi","start":2.32,"end":2.56,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.3224952220916748},{"word":"good","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4800071716308594},{"word":"morning","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.33458638191223145},{"word":"sorry","start":4.96,"end":5.3599997,"confidence":0.86694336,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.05532291531562805},{"word":"what","start":5.3599997,"end":5.52,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0030962154269218445},{"word":"was","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.006394058465957642},{"word":"your","start":5.68,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0003470666706562042},{"word":"name","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.014588821679353714},{"word":"again","start":6.08,"end":6.58,"confidence":0.99853516,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.023837290704250336},{"word":"oh","start":7.44,"end":7.94,"confidence":0.6690674,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.006405341438949108},{"word":"larissa","start":9.2,"end":9.679999,"confidence":0.7750651,"punctuated_word":"Larissa.","sentiment":"neutral","sentiment_score":0.010914094746112823},{"word":"okay","start":9.679999,"end":10.08,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015691835433244705},{"word":"hi","start":10.08,"end":10.32,"confidence":0.99853516,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.02030428871512413},{"word":"larissa","start":10.32,"end":10.8,"confidence":0.98567706,"punctuated_word":"Larissa.","sentiment":"neutral","sentiment_score":0.01033417508006096},{"word":"i","start":10.8,"end":10.88,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0037783123552799225},{"word":"just","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00011048838496208192},{"word":"spoke","start":11.12,"end":11.36,"confidence":0.99121094,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.0010392218828201294},{"word":"with","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0022102706134319305},{"word":"the","start":11.5199995,"end":11.759999,"confidence":0.6245117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00020989775657653809},{"word":"tech","start":11.759999,"end":12.259999,"confidence":0.5784912,"punctuated_word":"tech,","sentiment":"neutral","sentiment_score":0.0028177909553050995},{"word":"spoke","start":12.719999,"end":13.04,"confidence":0.74853516,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.007159117609262466},{"word":"with","start":13.04,"end":13.36,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00023702159523963928},{"word":"dom","start":13.36,"end":13.86,"confidence":0.7832031,"punctuated_word":"Dom.","sentiment":"neutral","sentiment_score":-0.006309588439762592},{"word":"i","start":15.115,"end":15.355,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1772153377532959},{"word":"wasn't","start":15.355,"end":15.754999,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.17873698472976685},{"word":"i","start":15.754999,"end":15.995,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25463300943374634},{"word":"wasn't","start":15.995,"end":16.314999,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.18700239062309265},{"word":"aware","start":16.314999,"end":16.555,"confidence":0.99902344,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.13301457464694977},{"word":"that","start":16.555,"end":16.795,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14978983998298645},{"word":"we","start":16.795,"end":16.875,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16577881574630737},{"word":"had","start":16.875,"end":17.035,"confidence":0.9482422,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.13938181102275848},{"word":"to","start":17.035,"end":17.195,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14082792401313782},{"word":"purchase","start":17.195,"end":17.595,"confidence":1.0,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":-0.13316713273525238},{"word":"our","start":17.595,"end":17.914999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.15278315544128418},{"word":"own","start":17.914999,"end":18.235,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.13673515617847443},{"word":"router","start":18.235,"end":18.635,"confidence":0.9667969,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.13517409563064575},{"word":"that's","start":18.635,"end":18.875,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.12210343778133392},{"word":"the","start":18.875,"end":19.035,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08686558157205582},{"word":"first","start":19.035,"end":19.535,"confidence":0.85546875,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.1008266806602478},{"word":"so","start":19.595,"end":19.715,"confidence":0.77685547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11702220141887663},{"word":"i","start":19.715,"end":19.835,"confidence":0.94970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11311972141265868},{"word":"need","start":19.835,"end":20.074999,"confidence":0.9741211,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07650738954544067},{"word":"to","start":20.074999,"end":20.235,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07778869569301605},{"word":"ask","start":20.235,"end":20.395,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.058251261711120605},{"word":"you","start":20.395,"end":20.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08834168314933777},{"word":"the","start":20.555,"end":20.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07505051791667938},{"word":"question","start":20.715,"end":21.215,"confidence":0.98583984,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":-0.07219033688306808},{"word":"and","start":21.675,"end":21.835,"confidence":0.77685547,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.0637446790933609},{"word":"also","start":21.835,"end":22.335,"confidence":1.0,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.059923820197582245},{"word":"what's","start":22.555,"end":22.875,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.08608520030975342},{"word":"the","start":22.875,"end":23.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07934980094432831},{"word":"$45","start":23.035,"end":23.914999,"confidence":0.99658203,"punctuated_word":"$45","sentiment":"neutral","sentiment_score":-0.09163042157888412},{"word":"installation","start":23.914999,"end":24.414999,"confidence":0.9970703,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.08211421966552734},{"word":"fee","start":24.715,"end":24.954998,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.0941918045282364},{"word":"for","start":24.954998,"end":25.195,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07825908064842224},{"word":"them","start":25.195,"end":25.515,"confidence":0.51464844,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.10480211675167084},{"word":"the","start":25.515,"end":25.675,"confidence":0.9526367,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.142341747879982},{"word":"one","start":25.675,"end":25.914999,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13087031245231628},{"word":"that","start":25.914999,"end":26.075,"confidence":0.9580078,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1459532082080841},{"word":"i've","start":26.075,"end":26.314999,"confidence":0.9243164,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.13367874920368197},{"word":"paid","start":26.314999,"end":26.634998,"confidence":0.7416992,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.15004940330982208},{"word":"because","start":26.634998,"end":27.134998,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.12154973298311234},{"word":"after","start":27.93,"end":28.17,"confidence":0.97314453,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1773422658443451},{"word":"speaking","start":28.17,"end":28.490002,"confidence":0.9970703,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.11907236278057098},{"word":"with","start":28.490002,"end":28.730001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08988752961158752},{"word":"dom","start":28.730001,"end":29.130001,"confidence":0.99365234,"punctuated_word":"Dom,","sentiment":"neutral","sentiment_score":-0.10241566598415376},{"word":"he","start":29.130001,"end":29.29,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.12437554448843002},{"word":"said","start":29.29,"end":29.61,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.10090027749538422},{"word":"he","start":29.61,"end":30.01,"confidence":0.9873047,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.085570327937603},{"word":"he","start":30.01,"end":30.17,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.0755014419555664},{"word":"can","start":30.17,"end":30.41,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.035235919058322906},{"word":"if","start":30.57,"end":30.810001,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06266482174396515},{"word":"we","start":30.810001,"end":30.890001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07780960947275162},{"word":"don't","start":30.890001,"end":31.130001,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06877025961875916},{"word":"have","start":31.130001,"end":31.53,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13924381136894226},{"word":"our","start":31.53,"end":31.69,"confidence":0.7426758,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.10830245912075044},{"word":"own","start":31.69,"end":32.010002,"confidence":0.6845703,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.1218019649386406},{"word":"router","start":32.010002,"end":32.510002,"confidence":0.9995117,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.10412922501564026},{"word":"he","start":32.81,"end":33.05,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.0033267512917518616},{"word":"can","start":33.05,"end":33.21,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03677460551261902},{"word":"help","start":33.21,"end":33.45,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.010049320757389069},{"word":"with","start":33.45,"end":33.61,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.024479113519191745},{"word":"the","start":33.61,"end":33.77,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05038447678089142},{"word":"router","start":33.77,"end":34.09,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06226545572280884},{"word":"and","start":34.09,"end":34.25,"confidence":0.97314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05726774036884308},{"word":"also","start":34.25,"end":34.65,"confidence":0.9790039,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.04768066480755806},{"word":"send","start":34.65,"end":34.97,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.06428129225969315},{"word":"someone","start":34.97,"end":35.29,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.03534790128469467},{"word":"to","start":35.29,"end":35.45,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05171694606542587},{"word":"install","start":35.45,"end":35.85,"confidence":1.0,"punctuated_word":"install","sentiment":"neutral","sentiment_score":-0.025050781667232513},{"word":"it","start":35.85,"end":36.010002,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06825150549411774},{"word":"with","start":36.010002,"end":36.170002,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10739919543266296},{"word":"an","start":36.170002,"end":36.41,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09316603094339372},{"word":"extra","start":36.41,"end":36.73,"confidence":1.0,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.120871439576149},{"word":"cost","start":36.73,"end":37.23,"confidence":0.95751953,"punctuated_word":"cost.","sentiment":"neutral","sentiment_score":-0.07413783669471741},{"word":"but","start":39.13,"end":39.370003,"confidence":0.94189453,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06876698136329651},{"word":"just","start":39.370003,"end":39.61,"confidence":0.90625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12583142518997192},{"word":"wanted","start":39.61,"end":39.93,"confidence":0.9970703,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.12367115169763564},{"word":"to","start":39.93,"end":40.010002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14790619909763336},{"word":"double","start":40.010002,"end":40.41,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.14450547099113464},{"word":"check","start":40.41,"end":40.57,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1343955248594284},{"word":"with","start":40.57,"end":40.73,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.22198860347270968},{"word":"you","start":40.73,"end":40.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1688180714845657},{"word":"what's","start":40.97,"end":41.21,"confidence":0.84399414,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.16194163262844086},{"word":"the","start":41.21,"end":41.370003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17509835958480835},{"word":"45","start":41.370003,"end":42.105,"confidence":1.0,"punctuated_word":"45","sentiment":"neutral","sentiment_score":-0.11827868223190308},{"word":"installation","start":42.745,"end":43.245,"confidence":0.97509766,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.162052184343338},{"word":"cost","start":43.305,"end":43.704998,"confidence":0.9345703,"punctuated_word":"cost.","sentiment":"neutral","sentiment_score":-0.1652270257472992},{"word":"i'm","start":43.704998,"end":43.945,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4078047275543213},{"word":"just","start":43.945,"end":44.184998,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.41502445936203},{"word":"really","start":44.184998,"end":44.505,"confidence":0.7993164,"punctuated_word":"really,","sentiment":"negative","sentiment_score":-0.474889874458313},{"word":"really","start":44.505,"end":44.745,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5068866610527039},{"word":"tight","start":44.745,"end":45.065,"confidence":0.9428711,"punctuated_word":"tight","sentiment":"negative","sentiment_score":-0.49960857629776},{"word":"with","start":45.065,"end":45.225,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5339602828025818},{"word":"budget","start":45.225,"end":45.625,"confidence":0.83032227,"punctuated_word":"budget.","sentiment":"negative","sentiment_score":-0.4296053946018219},{"word":"so","start":45.625,"end":45.785,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01886861026287079},{"word":"if","start":45.785,"end":45.945,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.13953393697738647},{"word":"i","start":45.945,"end":46.024998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0829424262046814},{"word":"can","start":46.024998,"end":46.184998,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0922067016363144},{"word":"work","start":46.184998,"end":46.425,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.18540309369564056},{"word":"something","start":46.425,"end":46.745,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.15672655403614044},{"word":"out","start":46.745,"end":46.905,"confidence":0.9951172,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1876213401556015},{"word":"with","start":46.905,"end":46.985,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15519066154956818},{"word":"you","start":46.985,"end":47.145,"confidence":0.99316406,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1060493066906929},{"word":"that","start":47.145,"end":47.305,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3078950047492981},{"word":"would","start":47.305,"end":47.465,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2464292049407959},{"word":"be","start":47.465,"end":47.625,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21634626388549805},{"word":"great","start":47.625,"end":48.125,"confidence":0.9995117,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.1969555914402008},{"word":"yeah","start":49.625,"end":50.125,"confidence":0.86206055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0020882058888673782},{"word":"thank","start":52.504997,"end":52.745,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3521042466163635},{"word":"you","start":52.745,"end":52.985,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4351931512355805},{"word":"so","start":52.985,"end":53.145,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4049420654773712},{"word":"much","start":53.145,"end":53.645,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3638772964477539},{"word":"yeah","start":60.53,"end":60.77,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1212751716375351},{"word":"it's","start":60.77,"end":61.010002,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13093280792236328},{"word":"not","start":61.010002,"end":61.170002,"confidence":0.96972656,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1176791563630104},{"word":"the","start":61.170002,"end":61.33,"confidence":0.90722656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11764471232891084},{"word":"router","start":61.33,"end":61.57,"confidence":0.9733887,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.10775736719369888},{"word":"it's","start":61.57,"end":61.81,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08119013905525208},{"word":"it's","start":61.81,"end":62.05,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04436655342578888},{"word":"the","start":62.05,"end":62.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04920143634080887},{"word":"mtm","start":62.53,"end":63.03,"confidence":0.52124023,"punctuated_word":"MTM.","sentiment":"neutral","sentiment_score":-0.049103304743766785},{"word":"i'm","start":63.49,"end":63.65,"confidence":0.66552734,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12538275122642517},{"word":"sorry","start":63.65,"end":63.97,"confidence":0.98217773,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.15208914875984192},{"word":"maybe","start":63.97,"end":64.29,"confidence":0.97509766,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.2228643298149109},{"word":"i","start":64.29,"end":64.37,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21479123830795288},{"word":"pronounced","start":64.37,"end":64.770004,"confidence":0.6508789,"punctuated_word":"pronounced","sentiment":"neutral","sentiment_score":-0.1817411482334137},{"word":"that","start":64.770004,"end":64.93,"confidence":0.76464844,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16853588819503784},{"word":"wrong","start":64.93,"end":65.25,"confidence":0.9824219,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.15029357373714447},{"word":"it's","start":65.25,"end":65.41,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.09547098726034164},{"word":"an","start":65.41,"end":65.65,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07386903464794159},{"word":"mtm","start":65.65,"end":66.13,"confidence":0.9921875,"punctuated_word":"MTM","sentiment":"neutral","sentiment_score":-0.06037483364343643},{"word":"box","start":66.13,"end":66.37,"confidence":0.8574219,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.06930938363075256},{"word":"that","start":66.37,"end":66.61,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06308621913194656},{"word":"needs","start":66.61,"end":66.85,"confidence":0.99902344,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.07921445369720459},{"word":"to","start":66.85,"end":67.01,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08603508770465851},{"word":"be","start":67.01,"end":67.17,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07926200330257416},{"word":"connected","start":67.17,"end":67.57,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.05600826442241669},{"word":"to","start":67.57,"end":67.73,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06220546364784241},{"word":"the","start":67.73,"end":67.89,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04893924295902252},{"word":"router","start":67.89,"end":68.39,"confidence":0.99902344,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.06607460230588913},{"word":"yeah","start":74.815,"end":75.135,"confidence":0.9592285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017163023352622986},{"word":"so","start":75.135,"end":75.455,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.044287800788879395},{"word":"he","start":75.455,"end":75.615,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03636697679758072},{"word":"did","start":75.615,"end":76.015,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05010012537240982},{"word":"he","start":76.174995,"end":76.335,"confidence":0.98828125,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03653642535209656},{"word":"said","start":76.335,"end":76.835,"confidence":0.689209,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.04272747039794922},{"word":"if","start":77.295,"end":77.695,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.024113137274980545},{"word":"if","start":77.695,"end":77.935,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02315377816557884},{"word":"they","start":77.935,"end":78.095,"confidence":0.9394531,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.034704603254795074},{"word":"are","start":78.095,"end":78.174995,"confidence":0.8828125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.020591817796230316},{"word":"to","start":78.174995,"end":78.335,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033295243978500366},{"word":"come","start":78.335,"end":78.575,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.029221229255199432},{"word":"because","start":78.655,"end":78.975,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.03375319764018059},{"word":"we're","start":78.975,"end":79.215,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.029161980375647545},{"word":"in","start":79.215,"end":79.375,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01107846572995186},{"word":"south","start":79.375,"end":79.695,"confidence":0.9086914,"punctuated_word":"South","sentiment":"neutral","sentiment_score":-0.012933209538459778},{"word":"melbourne","start":79.695,"end":80.015,"confidence":0.9033203,"punctuated_word":"Melbourne,","sentiment":"neutral","sentiment_score":-0.008914461359381676},{"word":"and","start":80.015,"end":80.174995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.020801424980163578},{"word":"he","start":80.174995,"end":80.335,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.022571533918380737},{"word":"said","start":80.335,"end":80.575,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.030319862067699432},{"word":"the","start":80.575,"end":80.815,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013870485126972198},{"word":"office","start":80.815,"end":81.134995,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.00511188805103302},{"word":"is","start":81.134995,"end":81.215,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.011614978313446043},{"word":"just","start":81.215,"end":81.455,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012072287499904633},{"word":"about","start":81.455,"end":81.775,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.005799651145935059},{"word":"an","start":81.775,"end":81.935,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006171397864818573},{"word":"hour","start":81.935,"end":82.435,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.0018291249871253967},{"word":"from","start":82.93,"end":83.25,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0019644126296043396},{"word":"here","start":83.25,"end":83.49,"confidence":0.782959,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.011494722217321396},{"word":"so","start":83.49,"end":83.729996,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.011852048337459564},{"word":"he","start":83.729996,"end":83.81,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.01657753437757492},{"word":"can","start":83.81,"end":84.049995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02636997029185295},{"word":"come","start":84.049995,"end":84.28999,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.019178953021764755},{"word":"in","start":84.28999,"end":84.45,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.025637678802013397},{"word":"the","start":84.45,"end":84.60999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02333129197359085},{"word":"next","start":84.60999,"end":84.85,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.03094591200351715},{"word":"hour","start":84.85,"end":85.35,"confidence":0.9970703,"punctuated_word":"hour.","sentiment":"neutral","sentiment_score":-0.00027284398674964905},{"word":"he","start":85.89,"end":86.049995,"confidence":0.9941406,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.008607804775238037},{"word":"said","start":86.049995,"end":86.21,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.019701752811670303},{"word":"he","start":86.21,"end":86.28999,"confidence":0.99316406,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.0027634985744953156},{"word":"can","start":86.28999,"end":86.60999,"confidence":0.98291016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.022081568837165833},{"word":"give","start":86.60999,"end":86.77,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0030560195446014404},{"word":"me","start":86.77,"end":86.92999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.01452787220478058},{"word":"a","start":86.92999,"end":87.09,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009646397083997726},{"word":"50%","start":87.09,"end":87.909996,"confidence":0.9445801,"punctuated_word":"50%,","sentiment":"neutral","sentiment_score":0.06774905323982239},{"word":"cost","start":88.77,"end":89.25,"confidence":0.99316406,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.032515935599803925},{"word":"router","start":89.25,"end":89.729996,"confidence":0.82177734,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.007901303470134735},{"word":"plus","start":89.729996,"end":90.049995,"confidence":0.97802734,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.0341682955622673},{"word":"the","start":90.049995,"end":90.21,"confidence":0.68652344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0051417276263237},{"word":"installation","start":90.21,"end":90.71,"confidence":0.8898926,"punctuated_word":"installation,","sentiment":"neutral","sentiment_score":0.001874864101409912},{"word":"so","start":90.77,"end":90.92999,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01799038052558899},{"word":"that","start":90.92999,"end":91.17,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005684785544872284},{"word":"would","start":91.17,"end":91.329994,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.012480922043323517},{"word":"be","start":91.329994,"end":91.57,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0271262526512146},{"word":"around","start":91.57,"end":91.96999,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.01875162124633789},{"word":"$110","start":91.96999,"end":93.27,"confidence":0.986735,"punctuated_word":"$110.","sentiment":"neutral","sentiment_score":0.007560707628726959},{"word":"apparently","start":93.57,"end":94.049995,"confidence":0.99853516,"punctuated_word":"Apparently,","sentiment":"neutral","sentiment_score":-0.11895038932561874},{"word":"it's","start":94.049995,"end":94.28999,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06209966540336609},{"word":"from","start":94.28999,"end":94.53,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04824084043502808},{"word":"300","start":94.53,"end":95.189995,"confidence":1.0,"punctuated_word":"300","sentiment":"neutral","sentiment_score":-0.0517873577773571},{"word":"plus","start":95.25,"end":95.75,"confidence":0.75268555,"punctuated_word":"plus.","sentiment":"neutral","sentiment_score":-0.08426198363304138},{"word":"but","start":96.665,"end":97.145004,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.181829497218132},{"word":"i've","start":97.145004,"end":97.385,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.3288028836250305},{"word":"already","start":97.385,"end":97.705,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.3099600672721863},{"word":"paid","start":97.705,"end":98.025,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.24929215013980863},{"word":"the","start":98.025,"end":98.265,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2821042239665985},{"word":"$45","start":98.265,"end":99.065,"confidence":0.99194336,"punctuated_word":"$45","sentiment":"neutral","sentiment_score":-0.2504766583442688},{"word":"installation","start":99.065,"end":99.565,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.265699565410614},{"word":"fee","start":99.705,"end":100.025,"confidence":0.94384766,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.08368727564811707},{"word":"so","start":100.025,"end":100.525,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15251821279525757},{"word":"if","start":100.825005,"end":101.065,"confidence":0.48754883,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2072376608848572},{"word":"if","start":101.065,"end":101.565,"confidence":0.9604492,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.13098081946372986},{"word":"and","start":101.945,"end":102.265,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08132126927375793},{"word":"and","start":102.265,"end":102.425,"confidence":0.7709961,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.11728797107934952},{"word":"also","start":102.425,"end":102.825005,"confidence":1.0,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.1687413454055786},{"word":"i'm","start":102.825005,"end":103.065,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4434739947319031},{"word":"happy","start":103.065,"end":103.305,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.4814548790454865},{"word":"to","start":103.305,"end":103.805,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4076220989227295},{"word":"buy","start":104.265,"end":104.765,"confidence":0.9980469,"punctuated_word":"buy","sentiment":"positive","sentiment_score":0.3642503321170807},{"word":"a","start":105.385,"end":105.545,"confidence":0.93603516,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.44374918937683105},{"word":"router","start":105.545,"end":105.945,"confidence":0.9941406,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.3052729666233063},{"word":"myself","start":105.945,"end":106.445,"confidence":1.0,"punctuated_word":"myself","sentiment":"positive","sentiment_score":0.4620891213417053},{"word":"if","start":106.505005,"end":106.745,"confidence":0.93115234,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3672494292259216},{"word":"if","start":106.745,"end":106.825,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.29596376419067383},{"word":"there","start":106.825,"end":106.985,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.3172191381454468},{"word":"is","start":106.985,"end":107.145004,"confidence":0.9760742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2566068470478058},{"word":"cheaper","start":107.145004,"end":107.545,"confidence":0.99902344,"punctuated_word":"cheaper","sentiment":"neutral","sentiment_score":0.26871880888938904},{"word":"options","start":107.545,"end":107.785,"confidence":0.98535156,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.263963520526886},{"word":"in","start":107.785,"end":108.025,"confidence":0.9536133,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.36696934700012207},{"word":"jb","start":108.025,"end":108.265,"confidence":0.9562988,"punctuated_word":"JB","sentiment":"neutral","sentiment_score":0.2212893068790436},{"word":"hi","start":108.265,"end":108.425,"confidence":0.9135742,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.23624758422374725},{"word":"fi","start":108.425,"end":108.665,"confidence":0.9326172,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.298145592212677},{"word":"and","start":108.665,"end":108.745,"confidence":0.99316406,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.34686169028282166},{"word":"all","start":108.745,"end":108.905,"confidence":0.99316406,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3432938754558563},{"word":"that","start":108.905,"end":108.985,"confidence":0.9243164,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.25701624155044556},{"word":"but","start":108.985,"end":109.145004,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.1726808398962021},{"word":"i","start":109.145004,"end":109.225,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.050500281155109406},{"word":"just","start":109.225,"end":109.465004,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04523884877562523},{"word":"needed","start":109.465004,"end":109.785,"confidence":0.99902344,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.04450520873069763},{"word":"to","start":109.785,"end":109.865,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04240121692419052},{"word":"know","start":109.865,"end":110.025,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04094137251377106},{"word":"the","start":110.025,"end":110.28,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0594831109046936},{"word":"option","start":110.44,"end":110.76,"confidence":0.99902344,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.048930708318948746},{"word":"and","start":110.76,"end":110.92,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05766601860523224},{"word":"model","start":110.92,"end":111.32,"confidence":0.9951172,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.0417989045381546},{"word":"that","start":111.32,"end":111.479996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.060740284621715546},{"word":"will","start":111.479996,"end":111.72,"confidence":0.53515625,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06147357448935509},{"word":"be","start":111.72,"end":111.96,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.054502952843904495},{"word":"compatible","start":111.96,"end":112.46,"confidence":0.99902344,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.07393456995487213},{"word":"with","start":113.08,"end":113.32,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12394523620605467},{"word":"the","start":113.32,"end":113.479996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18376503884792328},{"word":"photo","start":113.479996,"end":113.799995,"confidence":0.99121094,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.15705838799476624},{"word":"that","start":113.799995,"end":114.04,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.24313665926456451},{"word":"i've","start":114.04,"end":114.28,"confidence":0.97802734,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.1970678418874741},{"word":"sent","start":114.28,"end":114.44,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.15078265964984894},{"word":"him","start":114.44,"end":114.76,"confidence":0.9916992,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.18105563521385193},{"word":"just","start":114.76,"end":115.08,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.07503572106361389},{"word":"just","start":115.08,"end":115.32,"confidence":0.9160156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09402859210968018},{"word":"trying","start":115.32,"end":115.64,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.15430976450443268},{"word":"to","start":115.64,"end":115.96,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16067808866500854},{"word":"work","start":115.96,"end":116.2,"confidence":0.97509766,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.1395171582698822},{"word":"out","start":116.2,"end":116.36,"confidence":0.9248047,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1514701098203659},{"word":"different","start":116.36,"end":116.68,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.1071651726961136},{"word":"options","start":116.68,"end":117.08,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.12216494977474213},{"word":"and","start":117.08,"end":117.24,"confidence":0.8886719,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14909130334854126},{"word":"then","start":117.24,"end":117.74,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.24599075317382812},{"word":"minimal","start":118.04,"end":118.44,"confidence":0.4946289,"punctuated_word":"minimal","sentiment":"neutral","sentiment_score":0.10989922285079956},{"word":"cost","start":118.44,"end":118.68,"confidence":0.9394531,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.12445536255836488},{"word":"as","start":118.68,"end":118.84,"confidence":0.96435547,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1358531266450882},{"word":"possible","start":118.84,"end":119.32,"confidence":0.9758301,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":0.14619117975234985},{"word":"please","start":119.32,"end":119.82,"confidence":0.99072266,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.1462680995464325},{"word":"no","start":129.095,"end":129.415,"confidence":0.84155273,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02657817304134369},{"word":"but","start":129.415,"end":129.655,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0005131065845489502},{"word":"i","start":129.655,"end":129.815,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008885730057954788},{"word":"can","start":129.815,"end":129.975,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.016175542026758194},{"word":"ask","start":129.975,"end":130.215,"confidence":0.9951172,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.014346515759825706},{"word":"him","start":130.215,"end":130.455,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.012739082798361778},{"word":"or","start":130.455,"end":130.69499,"confidence":0.53515625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.012573512271046638},{"word":"i","start":130.69499,"end":130.775,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030457809567451477},{"word":"can","start":130.775,"end":130.935,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03445085883140564},{"word":"text","start":130.935,"end":131.255,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.04921531677246094},{"word":"him","start":131.255,"end":131.755,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.02924315072596073},{"word":"if","start":131.895,"end":132.055,"confidence":0.92578125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02989215962588787},{"word":"that","start":132.055,"end":132.295,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.038173481822013855},{"word":"works","start":132.295,"end":132.69499,"confidence":0.7397461,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":0.08231082558631897},{"word":"but","start":132.69499,"end":132.935,"confidence":0.9838867,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0346347838640213},{"word":"then","start":132.935,"end":133.175,"confidence":0.68359375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05686947703361511},{"word":"i","start":133.175,"end":133.255,"confidence":0.69921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04916920140385628},{"word":"just","start":133.255,"end":133.415,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.048443637788295746},{"word":"wanted","start":133.415,"end":133.735,"confidence":0.9863281,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04320938512682915},{"word":"to","start":133.735,"end":133.815,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06387541443109512},{"word":"follow-up","start":133.815,"end":134.295,"confidence":0.9973958,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.054583922028541565},{"word":"the","start":134.295,"end":134.375,"confidence":0.8886719,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06682556867599487},{"word":"process","start":134.375,"end":134.775,"confidence":0.85498047,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":0.07097199559211731},{"word":"yeah","start":134.775,"end":135.03,"confidence":0.9445801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09193525463342668},{"word":"okay","start":135.11,"end":135.19,"confidence":0.73498535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10696374624967576},{"word":"i","start":135.19,"end":135.43,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1157245635986328},{"word":"can","start":135.43,"end":135.93,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11562048643827438},{"word":"do","start":136.262,"end":136.762,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0956396758556366},{"word":"that","start":137.094,"end":137.594,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11706290394067764},{"word":"now","start":137.926,"end":138.426,"confidence":0.80981445,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.11130273342132568},{"word":"thank","start":138.758,"end":139.258,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4149922728538513},{"word":"you","start":139.59,"end":140.09,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32406044006347656},{"word":"yep","start":145.83,"end":146.33,"confidence":0.79663086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.24221384525299072},{"word":"yep","start":151.315,"end":151.815,"confidence":0.90625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14418140053749084},{"word":"and","start":152.19499,"end":152.675,"confidence":0.7729492,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15054139494895935},{"word":"all","start":152.675,"end":153.175,"confidence":0.48217773,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.15223924815654755},{"word":"that's","start":368.035,"end":368.275,"confidence":0.9753418,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5433909893035889},{"word":"okay","start":368.275,"end":368.595,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.5505319833755493},{"word":"thank","start":368.595,"end":368.835,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6064666509628296},{"word":"you","start":368.835,"end":369.235,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5595004558563232},{"word":"i've","start":369.235,"end":369.395,"confidence":0.9707031,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.16153298318386078},{"word":"just","start":369.395,"end":369.715,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06927306950092316},{"word":"got","start":369.715,"end":370.035,"confidence":0.6303711,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.13423632085323334},{"word":"a","start":370.035,"end":370.275,"confidence":0.94140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1448352336883545},{"word":"response","start":370.275,"end":370.675,"confidence":0.82177734,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.1657659411430359},{"word":"from","start":370.675,"end":370.835,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15323366224765778},{"word":"the","start":370.835,"end":370.995,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17851302027702332},{"word":"tech","start":370.995,"end":371.315,"confidence":0.9970703,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.21107786893844604},{"word":"as","start":371.315,"end":371.555,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16892080008983612},{"word":"well","start":371.555,"end":372.055,"confidence":0.99902344,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.19420677423477173},{"word":"yeah","start":380.195,"end":380.595,"confidence":0.9067383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09635630249977112},{"word":"yeah","start":380.595,"end":381.095,"confidence":0.7631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13032981753349304},{"word":"mhmm","start":394.67,"end":395.17,"confidence":0.96813965,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.14095227420330048},{"word":"mhmm","start":404.975,"end":405.475,"confidence":0.89990234,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.008648604154586792},{"word":"yep","start":413.91998,"end":414.41998,"confidence":0.9758301,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02680964581668377},{"word":"yeah","start":425.845,"end":426.345,"confidence":0.7722168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005577255971729755},{"word":"with","start":426.885,"end":427.125,"confidence":0.98535156,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.02143503539264202},{"word":"the","start":427.125,"end":427.365,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11840618401765823},{"word":"twenty","start":427.365,"end":427.865,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.1575969755649567},{"word":"four","start":427.92502,"end":428.245,"confidence":0.98828125,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.18025857210159305},{"word":"months","start":428.245,"end":428.645,"confidence":0.953125,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.16319206357002258},{"word":"it's","start":428.645,"end":429.125,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.240259051322937},{"word":"not","start":429.125,"end":429.365,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21929246187210083},{"word":"gonna","start":429.365,"end":429.605,"confidence":0.9658203,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.20567858219146729},{"word":"be","start":429.605,"end":429.765,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1875934898853302},{"word":"possible","start":429.765,"end":430.085,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.2631651759147644},{"word":"because","start":430.085,"end":430.405,"confidence":0.9316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2230180948972702},{"word":"we're","start":430.405,"end":430.565,"confidence":0.99560547,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1783183515071869},{"word":"on","start":430.565,"end":430.645,"confidence":0.94189453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.15512894093990326},{"word":"at","start":430.805,"end":430.885,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19097520411014557},{"word":"the","start":430.885,"end":430.965,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2014227509498596},{"word":"moment","start":430.965,"end":431.285,"confidence":0.99365234,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.17963820695877075},{"word":"we're","start":431.285,"end":431.525,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.13193416595458984},{"word":"only","start":431.525,"end":431.845,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.12614844739437103},{"word":"here","start":431.845,"end":432.085,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.12498006224632265},{"word":"for","start":432.085,"end":432.405,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10928270220756532},{"word":"one","start":432.405,"end":432.645,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14727044105529785},{"word":"year","start":432.645,"end":433.145,"confidence":0.99194336,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.12114086002111436},{"word":"and","start":435.125,"end":435.285,"confidence":0.5004883,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.014117784798145294},{"word":"then","start":435.285,"end":435.405,"confidence":0.9526367,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.00936436839401722},{"word":"so","start":435.525,"end":435.685,"confidence":0.98828125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.015115216374397278},{"word":"just","start":435.685,"end":435.925,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015373576432466509},{"word":"a","start":435.925,"end":436.085,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03065282106399536},{"word":"question","start":436.085,"end":436.585,"confidence":0.8405762,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":-0.03125588223338127},{"word":"the","start":436.90997,"end":437.22998,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.042526982724666595},{"word":"45","start":437.22998,"end":437.78998,"confidence":0.97436523,"punctuated_word":"45,","sentiment":"neutral","sentiment_score":-0.03512817248702049},{"word":"that's","start":437.78998,"end":438.03,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.04604042693972587},{"word":"for","start":438.03,"end":438.27,"confidence":0.82177734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04731114208698273},{"word":"installation","start":438.27,"end":438.77,"confidence":1.0,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.06880100071430206},{"word":"fee","start":438.99,"end":439.49,"confidence":0.80078125,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.0394643172621727},{"word":"could","start":439.62997,"end":439.87,"confidence":0.99902344,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.058899715542793274},{"word":"that","start":439.87,"end":440.11,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05815645679831505},{"word":"be","start":440.11,"end":440.34998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05921231210231781},{"word":"put","start":440.34998,"end":440.84998,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.0725921243429184},{"word":"to","start":440.99,"end":441.15,"confidence":0.79003906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04697075113654137},{"word":"work","start":441.15,"end":441.47,"confidence":0.76342773,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":-0.04114841669797897},{"word":"because","start":441.47,"end":441.71,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.12097303569316864},{"word":"i","start":441.71,"end":441.78998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2164132744073868},{"word":"don't","start":441.78998,"end":442.03,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14129957556724548},{"word":"know","start":442.03,"end":442.18997,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25040149688720703},{"word":"why","start":442.18997,"end":442.34998,"confidence":0.9970703,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.27451637387275696},{"word":"am","start":442.34998,"end":442.43,"confidence":0.98535156,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.24160102009773257},{"word":"i","start":442.43,"end":442.50998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22352071106433868},{"word":"paying","start":442.50998,"end":442.83,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.2579716742038727},{"word":"installation","start":442.83,"end":443.33,"confidence":0.99902344,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.25040140748023987},{"word":"fee","start":443.38998,"end":443.62997,"confidence":0.97509766,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.26509779691696167},{"word":"if","start":443.62997,"end":443.78998,"confidence":0.98535156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2143130600452423},{"word":"there","start":443.78998,"end":443.94998,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.18440821766853333},{"word":"is","start":443.94998,"end":444.11,"confidence":0.7270508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1959034949541092},{"word":"nothing","start":444.11,"end":444.43,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.18223333358764648},{"word":"to","start":444.43,"end":444.50998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19223026931285855},{"word":"be","start":444.50998,"end":444.75,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18019430339336395},{"word":"installed","start":444.75,"end":445.25,"confidence":1.0,"punctuated_word":"installed","sentiment":"neutral","sentiment_score":-0.19721157848834991},{"word":"and","start":445.62997,"end":445.78998,"confidence":0.7529297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1146850883960724},{"word":"if","start":445.78998,"end":446.03,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11552170664072035},{"word":"i","start":446.03,"end":446.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13713034987449646},{"word":"have","start":446.11,"end":446.18997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11759714782238008},{"word":"to","start":446.18997,"end":446.34998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0527106449007988},{"word":"pay","start":446.34998,"end":446.66998,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.1707729548215866},{"word":"extra","start":446.66998,"end":447.16998,"confidence":0.9951172,"punctuated_word":"extra.","sentiment":"neutral","sentiment_score":-0.11217183619737624},{"word":"yep","start":466.28,"end":466.78,"confidence":0.9748535,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008309483528137207},{"word":"yep","start":497.93997,"end":498.43997,"confidence":0.9753418,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1063651442527771},{"word":"yes","start":504.18,"end":504.68,"confidence":0.8581543,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2493232488632202},{"word":"okay","start":510.835,"end":511.335,"confidence":0.8117676,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10120756924152374},{"word":"so","start":513.235,"end":513.735,"confidence":0.8989258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.106882706284523},{"word":"and","start":514.27496,"end":514.435,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07424367219209671},{"word":"also","start":514.435,"end":514.675,"confidence":0.48339844,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.073050856590271},{"word":"i","start":514.675,"end":514.83496,"confidence":0.62353516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06455958634614944},{"word":"just","start":514.83496,"end":514.995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11982139945030212},{"word":"wanted","start":514.995,"end":515.395,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.08880458772182465},{"word":"to","start":515.395,"end":515.475,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10006757825613022},{"word":"ask","start":515.475,"end":515.795,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.09800777584314346},{"word":"question","start":515.795,"end":516.27496,"confidence":0.5722656,"punctuated_word":"question","sentiment":"neutral","sentiment_score":0.09538567066192628},{"word":"as","start":516.27496,"end":516.435,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12227807939052582},{"word":"well","start":516.435,"end":516.755,"confidence":0.7976074,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.1198325902223587},{"word":"with","start":516.755,"end":516.995,"confidence":0.9980469,"punctuated_word":"With","sentiment":"neutral","sentiment_score":0.029659435153007507},{"word":"the","start":516.995,"end":517.495,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024645380675792698},{"word":"with","start":518.27496,"end":518.515,"confidence":0.9667969,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03682706132531166},{"word":"the","start":518.515,"end":518.675,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05719424784183502},{"word":"plan","start":518.675,"end":518.995,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.08274184167385101},{"word":"that","start":518.995,"end":519.15497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06078681722283363},{"word":"i","start":519.15497,"end":519.315,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03907924145460129},{"word":"have","start":519.315,"end":519.815,"confidence":0.9975586,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.03307716175913811},{"word":"what's","start":520.0,"end":520.32,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.03016193211078644},{"word":"the","start":520.32,"end":520.64,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05104193463921547},{"word":"internet","start":520.64,"end":521.14,"confidence":0.9633789,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.0527995303273201},{"word":"speed","start":521.52,"end":522.02,"confidence":0.9707031,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.0913001000881195},{"word":"if","start":522.64,"end":522.88,"confidence":0.86572266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04161639511585235},{"word":"i'm","start":522.88,"end":522.96,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.011313828639686108},{"word":"paying","start":522.96,"end":523.28,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.009277328848838806},{"word":"76","start":523.28,"end":524.0801,"confidence":0.83740234,"punctuated_word":"76","sentiment":"neutral","sentiment_score":0.038957901298999786},{"word":"sixty","start":524.24005,"end":524.56,"confidence":0.9980469,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.05670228227972984},{"word":"nine","start":524.56,"end":524.72003,"confidence":0.9980469,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.03694889694452286},{"word":"ninety","start":524.72003,"end":525.04004,"confidence":0.99609375,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":0.035730909556150436},{"word":"five","start":525.04004,"end":525.28,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.03746359795331955},{"word":"a","start":525.28,"end":525.44,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010626435279846191},{"word":"month","start":525.44,"end":525.94,"confidence":0.99194336,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.018693167716264725},{"word":"yeah","start":527.28,"end":527.78,"confidence":0.72094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0969218984246254},{"word":"okay","start":541.11505,"end":541.61505,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03697019815444946},{"word":"oh","start":555.04,"end":555.2,"confidence":0.8911133,"punctuated_word":"Oh,","sentiment":"negative","sentiment_score":-0.5863962173461914},{"word":"that's","start":555.2,"end":555.44,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.7457815408706665},{"word":"very","start":555.44,"end":555.83997,"confidence":0.99609375,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.7962003350257874},{"word":"slow","start":555.83997,"end":556.16,"confidence":0.9460449,"punctuated_word":"slow,","sentiment":"negative","sentiment_score":-0.7309372425079346},{"word":"isn't","start":556.16,"end":556.48,"confidence":0.9995117,"punctuated_word":"isn't","sentiment":"negative","sentiment_score":-0.660673975944519},{"word":"it","start":556.48,"end":556.88,"confidence":0.7817383,"punctuated_word":"it,","sentiment":"negative","sentiment_score":-0.6102524995803833},{"word":"with","start":556.88,"end":557.12,"confidence":0.9873047,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.6166025996208191},{"word":"that","start":557.12,"end":557.36,"confidence":0.9941406,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5915408134460449},{"word":"price","start":557.36,"end":557.86,"confidence":0.9597168,"punctuated_word":"price?","sentiment":"negative","sentiment_score":-0.5598526000976562},{"word":"yeah","start":559.92,"end":560.42,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1982626914978027},{"word":"okay","start":560.64,"end":561.14,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12264649569988252},{"word":"so","start":561.6,"end":562.1,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06356333196163177},{"word":"do","start":563.625,"end":563.865,"confidence":0.9921875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09934725612401962},{"word":"i","start":563.865,"end":563.945,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13056142628192902},{"word":"have","start":563.945,"end":564.185,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04935314133763313},{"word":"an","start":564.185,"end":564.425,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.06952998787164688},{"word":"option","start":564.425,"end":564.905,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":-0.05080641061067581},{"word":"to","start":564.905,"end":565.145,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13496166467666626},{"word":"cancel","start":565.145,"end":565.625,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1784580796957016},{"word":"this","start":565.625,"end":566.105,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13770034909248352},{"word":"just","start":566.105,"end":566.425,"confidence":0.57910156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10581117123365402},{"word":"because","start":566.425,"end":566.825,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11835750937461852},{"word":"we","start":566.825,"end":566.985,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17210641503334043},{"word":"don't","start":566.985,"end":567.305,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18485212326049805},{"word":"have","start":567.305,"end":567.545,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15720945596694946},{"word":"anything","start":567.545,"end":568.045,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.19255532324314115},{"word":"i","start":568.505,"end":568.745,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26119527220726013},{"word":"wasn't","start":568.745,"end":569.065,"confidence":0.9543457,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.2089148461818695},{"word":"aware","start":569.065,"end":569.385,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.1922948956489563},{"word":"of","start":569.385,"end":569.545,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17696648836135864},{"word":"any","start":569.545,"end":569.78503,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1632494330406189},{"word":"of","start":569.78503,"end":569.945,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.18350724875926971},{"word":"this","start":569.945,"end":570.265,"confidence":0.8520508,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.22090399265289307},{"word":"installation","start":570.265,"end":570.765,"confidence":0.99902344,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.16783252358436584},{"word":"and","start":570.825,"end":571.325,"confidence":0.8935547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14550364017486572},{"word":"the","start":571.625,"end":571.705,"confidence":0.89990234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21575140953063965},{"word":"router","start":571.705,"end":572.185,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.15075646340847015},{"word":"and","start":572.185,"end":572.425,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1478862166404724},{"word":"all","start":572.425,"end":572.585,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.17108982801437378},{"word":"that","start":572.585,"end":572.905,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14413811266422272},{"word":"sort","start":572.905,"end":573.065,"confidence":0.9863281,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.1923623085021973},{"word":"of","start":573.065,"end":573.22504,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17984575033187866},{"word":"thing","start":573.22504,"end":573.465,"confidence":0.8120117,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.17107635736465454},{"word":"would","start":573.465,"end":573.705,"confidence":0.9243164,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.027542904019355777},{"word":"i","start":573.705,"end":573.78503,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05729129910469055},{"word":"be","start":573.78503,"end":573.945,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01934225857257843},{"word":"able","start":573.945,"end":574.185,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.02269120328128338},{"word":"to","start":574.185,"end":574.34503,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04425807669758797},{"word":"cancel","start":574.34503,"end":574.745,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.06581030786037445},{"word":"this","start":574.745,"end":575.245,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08595670014619827},{"word":"account","start":575.305,"end":575.805,"confidence":0.99853516,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.04808595031499863},{"word":"yep","start":590.54,"end":591.04,"confidence":0.73913574,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03176882117986679},{"word":"okay","start":602.395,"end":602.895,"confidence":0.79345703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.005762962624430656},{"word":"yeah","start":612.75995,"end":613.07996,"confidence":0.9584961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.037904880940914154},{"word":"but","start":613.07996,"end":613.31995,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07630720734596252},{"word":"it's","start":613.31995,"end":613.48,"confidence":0.8015137,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09646870195865632},{"word":"still","start":613.48,"end":613.8,"confidence":0.55859375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11529171466827393},{"word":"it's","start":613.8,"end":614.12,"confidence":0.8310547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16528888046741486},{"word":"still","start":614.12,"end":614.62,"confidence":0.9941406,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4389939904212952},{"word":"seems","start":614.75995,"end":615.0,"confidence":0.61035156,"punctuated_word":"seems","sentiment":"negative","sentiment_score":-0.5988412499427795},{"word":"very","start":615.0,"end":615.24,"confidence":0.95410156,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.6479330062866211},{"word":"expensive","start":615.24,"end":615.63995,"confidence":0.6923828,"punctuated_word":"expensive","sentiment":"negative","sentiment_score":-0.5108242630958557},{"word":"for","start":615.63995,"end":615.72,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5185961723327637},{"word":"an","start":615.72,"end":615.87994,"confidence":0.9941406,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.5509134531021118},{"word":"internet","start":615.87994,"end":616.27997,"confidence":0.90478516,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.5714837908744812},{"word":"connection","start":616.27997,"end":616.68,"confidence":1.0,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.5797580480575562},{"word":"because","start":616.68,"end":617.18,"confidence":0.7158203,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.481866717338562},{"word":"to","start":618.305,"end":618.625,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5366353988647461},{"word":"be","start":618.625,"end":618.705,"confidence":0.97314453,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.508862316608429},{"word":"honest","start":618.705,"end":619.025,"confidence":0.97924805,"punctuated_word":"honest,","sentiment":"negative","sentiment_score":-0.4866952300071716},{"word":"like","start":619.025,"end":619.185,"confidence":0.94506836,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.47843581438064575},{"word":"the","start":619.185,"end":619.425,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.537280261516571},{"word":"installation","start":619.425,"end":619.825,"confidence":0.9741211,"punctuated_word":"installation","sentiment":"negative","sentiment_score":-0.5289727449417114},{"word":"fee","start":619.825,"end":620.065,"confidence":0.9921875,"punctuated_word":"fee","sentiment":"negative","sentiment_score":-0.5871874094009399},{"word":"and","start":620.065,"end":620.305,"confidence":0.99609375,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5585345029830933},{"word":"everything","start":620.305,"end":620.705,"confidence":1.0,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.600477397441864},{"word":"is","start":620.705,"end":620.865,"confidence":0.71435547,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5156198740005493},{"word":"almost","start":620.865,"end":621.105,"confidence":0.83569336,"punctuated_word":"almost,","sentiment":"negative","sentiment_score":-0.5591323971748352},{"word":"like","start":621.105,"end":621.345,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.5093187093734741},{"word":"$200","start":621.345,"end":622.305,"confidence":0.9156494,"punctuated_word":"$200.","sentiment":"negative","sentiment_score":-0.4805974960327149},{"word":"with","start":622.305,"end":622.545,"confidence":0.99902344,"punctuated_word":"With","sentiment":"negative","sentiment_score":-0.38497433066368103},{"word":"that","start":622.545,"end":622.865,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3601425886154175},{"word":"speed","start":622.865,"end":623.265,"confidence":0.986084,"punctuated_word":"speed,","sentiment":"negative","sentiment_score":-0.3440859019756317},{"word":"it","start":623.265,"end":623.385,"confidence":0.99902344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.40519556403160095},{"word":"it's","start":623.505,"end":623.745,"confidence":1.0,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4329676628112793},{"word":"just","start":623.745,"end":624.065,"confidence":0.99121094,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.42014774680137634},{"word":"not","start":624.065,"end":624.225,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4195092022418976},{"word":"because","start":624.625,"end":624.865,"confidence":0.9951172,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3600655496120453},{"word":"when","start":624.865,"end":625.105,"confidence":1.0,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4400128126144409},{"word":"i","start":625.105,"end":625.185,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.410617470741272},{"word":"compare","start":625.185,"end":625.505,"confidence":0.97265625,"punctuated_word":"compare","sentiment":"negative","sentiment_score":-0.44777101278305054},{"word":"the","start":625.505,"end":625.665,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4152190387248993},{"word":"process","start":625.665,"end":625.90497,"confidence":0.8442383,"punctuated_word":"process","sentiment":"negative","sentiment_score":-0.3461773693561554},{"word":"with","start":625.90497,"end":626.145,"confidence":0.99902344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.40630969405174255},{"word":"the","start":626.145,"end":626.305,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4243050515651703},{"word":"other","start":626.305,"end":626.545,"confidence":1.0,"punctuated_word":"other","sentiment":"negative","sentiment_score":-0.3942182362079621},{"word":"provider","start":626.545,"end":627.045,"confidence":0.99121094,"punctuated_word":"provider,","sentiment":"negative","sentiment_score":-0.3714290261268616},{"word":"they're","start":627.425,"end":627.665,"confidence":0.95166016,"punctuated_word":"they're","sentiment":"negative","sentiment_score":-0.5319411754608154},{"word":"charging","start":627.665,"end":628.145,"confidence":0.99902344,"punctuated_word":"charging","sentiment":"negative","sentiment_score":-0.33524826169013977},{"word":"me","start":628.145,"end":628.385,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5617918372154236},{"word":"about","start":628.385,"end":628.865,"confidence":0.97143555,"punctuated_word":"about,","sentiment":"negative","sentiment_score":-0.4007531404495239},{"word":"i","start":628.865,"end":629.025,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4322450757026672},{"word":"think","start":629.025,"end":629.425,"confidence":0.9914551,"punctuated_word":"think,","sentiment":"negative","sentiment_score":-0.39463818073272705},{"word":"$63","start":629.425,"end":630.385,"confidence":0.9527588,"punctuated_word":"$63,","sentiment":"neutral","sentiment_score":-0.2958512306213379},{"word":"but","start":630.385,"end":630.625,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.31380751729011536},{"word":"it's","start":630.625,"end":631.025,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4027014374732971},{"word":"100","start":631.025,"end":631.525,"confidence":0.9658203,"punctuated_word":"100","sentiment":"negative","sentiment_score":-0.35172039270401},{"word":"megabyte","start":632.45,"end":632.95,"confidence":0.97265625,"punctuated_word":"megabyte","sentiment":"neutral","sentiment_score":-0.3322698473930359},{"word":"per","start":633.17004,"end":633.41003,"confidence":0.99902344,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.28976091742515564},{"word":"second","start":633.41003,"end":633.81,"confidence":1.0,"punctuated_word":"second","sentiment":"negative","sentiment_score":-0.3728868067264557},{"word":"for","start":633.81,"end":634.05005,"confidence":0.9970703,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3671955466270447},{"word":"the","start":634.05005,"end":634.21,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3911481201648712},{"word":"speed","start":634.21,"end":634.71,"confidence":0.94433594,"punctuated_word":"speed.","sentiment":"negative","sentiment_score":-0.404150664806366},{"word":"so","start":635.33,"end":635.65,"confidence":0.72509766,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4040431380271912},{"word":"25","start":635.65,"end":636.29004,"confidence":0.95739746,"punctuated_word":"25,","sentiment":"negative","sentiment_score":-0.4269101321697235},{"word":"it's","start":636.29004,"end":636.61005,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5523310303688049},{"word":"it's","start":636.61005,"end":637.01,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5762688517570496},{"word":"very","start":637.01,"end":637.41003,"confidence":0.9941406,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.6107698082923889},{"word":"small","start":637.41003,"end":637.91003,"confidence":0.6159668,"punctuated_word":"small.","sentiment":"negative","sentiment_score":-0.5209712982177734},{"word":"and","start":638.21,"end":638.45,"confidence":0.92333984,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.3240510821342468},{"word":"i","start":638.45,"end":638.61005,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33510416746139526},{"word":"wasn't","start":638.61005,"end":638.93005,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.310457319021225},{"word":"aware","start":638.93005,"end":639.25,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.21765783429145813},{"word":"of","start":639.25,"end":639.41003,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1076514571905136},{"word":"all","start":639.41003,"end":639.49005,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.12577345967292786},{"word":"this","start":639.49005,"end":639.81,"confidence":0.9243164,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1389867067337036},{"word":"information","start":639.81,"end":640.29004,"confidence":0.9707031,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.1122625470161438},{"word":"this","start":640.29004,"end":640.45,"confidence":0.5107422,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.09987273812294006},{"word":"should","start":640.45,"end":640.69,"confidence":0.9980469,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.09835383296012878},{"word":"have","start":640.69,"end":640.85004,"confidence":0.85546875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08166765421628952},{"word":"been","start":640.85004,"end":641.01,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.06385409086942673},{"word":"given","start":641.01,"end":641.41003,"confidence":1.0,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.05864680930972099},{"word":"to","start":641.41003,"end":641.57,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05924427509307861},{"word":"me","start":641.57,"end":641.97003,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.12482619285583496},{"word":"prior","start":641.97003,"end":642.29004,"confidence":1.0,"punctuated_word":"prior","sentiment":"neutral","sentiment_score":-0.09620508551597597},{"word":"to","start":642.29004,"end":642.53,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09868519753217696},{"word":"signing","start":642.53,"end":642.85004,"confidence":0.9980469,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":-0.11189831048250198},{"word":"up","start":642.85004,"end":643.35004,"confidence":0.9873047,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.08003226667642593},{"word":"yeah","start":651.20496,"end":651.52496,"confidence":0.923584,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0012136418372392654},{"word":"the","start":651.52496,"end":651.76495,"confidence":0.9951172,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.008979395031929016},{"word":"price","start":651.76495,"end":652.08496,"confidence":0.9838867,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.011885646730661392},{"word":"was","start":652.08496,"end":652.32495,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.002907250076532364},{"word":"shown","start":652.32495,"end":652.82495,"confidence":0.99853516,"punctuated_word":"shown.","sentiment":"neutral","sentiment_score":-0.0025029256939888},{"word":"yep","start":660.05005,"end":660.55005,"confidence":0.78393555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.010600922629237177},{"word":"but","start":662.29004,"end":662.53,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0608535036444664},{"word":"it","start":662.53,"end":662.69,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10986333340406418},{"word":"didn't","start":662.69,"end":663.01,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.18352459371089935},{"word":"mention","start":663.01,"end":663.49005,"confidence":0.9970703,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.13047179579734802},{"word":"anything","start":663.49005,"end":663.89,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.19403409957885745},{"word":"about","start":663.89,"end":664.21,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17657099664211273},{"word":"the","start":664.21,"end":664.37006,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1801942139863968},{"word":"router","start":664.37006,"end":664.77,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.10638374835252762},{"word":"and","start":664.77,"end":665.01,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18901769816875455},{"word":"installation","start":665.01,"end":665.51,"confidence":0.9980469,"punctuated_word":"installation","sentiment":"neutral","sentiment_score":-0.16824296116828918},{"word":"because","start":665.65,"end":666.15,"confidence":0.44067383,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.22482037544250488},{"word":"what","start":667.25,"end":667.49005,"confidence":0.6582031,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.30296894907951355},{"word":"i","start":667.49005,"end":667.65,"confidence":0.9770508,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3582940995693207},{"word":"felt","start":667.65,"end":667.89,"confidence":0.9350586,"punctuated_word":"felt","sentiment":"neutral","sentiment_score":-0.2800461947917938},{"word":"like","start":667.89,"end":668.13,"confidence":0.80908203,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2883537709712982},{"word":"when","start":668.13,"end":668.29004,"confidence":0.85839844,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.3085274398326874},{"word":"i","start":668.29004,"end":668.45,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2636108696460724},{"word":"speak","start":668.45,"end":668.69,"confidence":0.9902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.309277206659317},{"word":"to","start":668.69,"end":668.85004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2730811834335327},{"word":"the","start":668.85004,"end":669.35004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28808945417404175},{"word":"tech","start":669.65,"end":670.13,"confidence":0.92871094,"punctuated_word":"tech,","sentiment":"neutral","sentiment_score":-0.20832479000091553},{"word":"there","start":670.13,"end":670.37006,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2714027762413025},{"word":"is","start":670.37006,"end":670.53,"confidence":0.9716797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.28067606687545776},{"word":"no","start":670.53,"end":670.77,"confidence":0.98535156,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.30804911255836487},{"word":"like","start":670.77,"end":671.09,"confidence":1.0,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.35143235325813293},{"word":"fixed","start":671.09,"end":671.41003,"confidence":0.99316406,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.3285329043865204},{"word":"price","start":671.41003,"end":671.91003,"confidence":0.9680176,"punctuated_word":"price.","sentiment":"neutral","sentiment_score":-0.2787654995918274},{"word":"so","start":672.625,"end":672.94495,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.19925320148468015},{"word":"is","start":672.94495,"end":673.185,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1341717094182968},{"word":"that","start":673.185,"end":673.425,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1228714883327484},{"word":"part","start":673.425,"end":673.665,"confidence":1.0,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.07512078434228897},{"word":"of","start":673.665,"end":673.90497,"confidence":0.9921875,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.11278139054775238},{"word":"like","start":673.90497,"end":674.225,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1202852502465248},{"word":"the","start":674.225,"end":674.46497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1296965777873993},{"word":"process","start":674.46497,"end":674.96497,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.06573957949876785},{"word":"with","start":675.02496,"end":675.345,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1457320600748062},{"word":"no","start":675.345,"end":675.505,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1606157273054123},{"word":"fixed","start":675.505,"end":675.82495,"confidence":0.9921875,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":-0.23511235415935516},{"word":"price","start":675.82495,"end":676.065,"confidence":0.99121094,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.20661646127700808},{"word":"and","start":676.065,"end":676.225,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20219266414642337},{"word":"just","start":676.225,"end":676.46497,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.18034622073173523},{"word":"sort","start":676.46497,"end":676.545,"confidence":0.99121094,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.16378253698349},{"word":"of","start":676.545,"end":676.70496,"confidence":0.94677734,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.18141838908195496},{"word":"like","start":676.70496,"end":677.20496,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.14734995365142822},{"word":"making","start":677.665,"end":678.14496,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.15362587571144104},{"word":"prices","start":678.14496,"end":678.625,"confidence":0.72998047,"punctuated_word":"prices,","sentiment":"neutral","sentiment_score":-0.12337055057287216},{"word":"or","start":678.625,"end":678.865,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13401605188846588},{"word":"is","start":678.865,"end":679.06494,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1108456328511238},{"word":"it","start":679.06494,"end":679.26495,"confidence":0.5371094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13362698256969452},{"word":"is","start":679.345,"end":679.505,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09607436507940292},{"word":"that","start":679.505,"end":679.665,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09261190891265868},{"word":"something","start":679.665,"end":679.985,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.06671037524938583},{"word":"that","start":679.985,"end":680.14496,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07963579893112183},{"word":"i","start":680.14496,"end":680.225,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07622618973255157},{"word":"can","start":680.225,"end":680.46497,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06258910149335861},{"word":"do","start":680.46497,"end":680.96497,"confidence":0.96118164,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.0922687128186226},{"word":"yeah","start":681.58496,"end":682.08496,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03626621142029762},{"word":"yep","start":695.68,"end":696.18,"confidence":0.94433594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05891149863600731},{"word":"but","start":711.585,"end":711.825,"confidence":0.75390625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.01996009424328804},{"word":"the","start":711.825,"end":711.985,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020985642448067665},{"word":"only","start":711.985,"end":712.385,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.013465877622365952},{"word":"time","start":712.385,"end":712.625,"confidence":0.9770508,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.019962213933467865},{"word":"they're","start":712.625,"end":712.865,"confidence":0.6656494,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.01659819297492504},{"word":"not","start":712.865,"end":713.025,"confidence":0.99121094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.014799922704696655},{"word":"gonna","start":713.025,"end":713.34503,"confidence":0.7988281,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.016641665250062943},{"word":"be","start":713.34503,"end":713.585,"confidence":0.8540039,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.012508567422628404},{"word":"charged","start":713.585,"end":713.905,"confidence":0.9633789,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.007119540125131607},{"word":"is","start":713.905,"end":714.065,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01813940517604351},{"word":"the","start":714.065,"end":714.145,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009132739156484604},{"word":"24","start":714.145,"end":714.705,"confidence":0.99902344,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.0058336746878921986},{"word":"months","start":714.705,"end":715.105,"confidence":0.79956055,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.014404093846678734},{"word":"yeah","start":715.105,"end":715.605,"confidence":0.89086914,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.03428807854652405},{"word":"yep","start":728.19995,"end":728.69995,"confidence":0.9790039,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0852213129401207},{"word":"okay","start":736.73505,"end":737.215,"confidence":0.77368164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23728403449058533},{"word":"perfect","start":737.215,"end":737.715,"confidence":0.9975586,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5050681829452515},{"word":"not","start":737.775,"end":738.015,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.418737918138504},{"word":"a","start":738.015,"end":738.09503,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.33038800954818726},{"word":"problem","start":738.09503,"end":738.41504,"confidence":0.8532715,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.4629265367984772},{"word":"then","start":738.41504,"end":738.575,"confidence":0.9892578,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.14590230584144592},{"word":"in","start":738.575,"end":738.73505,"confidence":0.90478516,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12292850762605669},{"word":"that","start":738.73505,"end":738.815,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10843893885612488},{"word":"case","start":738.815,"end":739.135,"confidence":0.9941406,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.1386016011238098},{"word":"i'll","start":739.135,"end":739.455,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16967450082302094},{"word":"i'll","start":739.455,"end":739.775,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.22448205947875977},{"word":"arrange","start":739.775,"end":740.09503,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.19743146002292633},{"word":"it","start":740.09503,"end":740.255,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.25881022214889526},{"word":"with","start":740.255,"end":740.495,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17615805566310885},{"word":"the","start":740.495,"end":740.575,"confidence":0.92333984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1962250769138336},{"word":"tech","start":740.575,"end":741.075,"confidence":0.99902344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.17749151587486267},{"word":"and","start":741.135,"end":741.375,"confidence":0.82373047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14249522984027865},{"word":"then","start":741.375,"end":741.61505,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.17415425181388855},{"word":"have","start":741.61505,"end":741.775,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12407147884368896},{"word":"the","start":741.775,"end":741.935,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1560223400592804},{"word":"modem","start":741.935,"end":742.335,"confidence":1.0,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.18262994289398193},{"word":"set","start":742.335,"end":742.575,"confidence":0.9716797,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.15997710824012756},{"word":"up","start":742.575,"end":742.97504,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.14965160191059113},{"word":"thank","start":742.97504,"end":743.215,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5702187418937683},{"word":"you","start":743.215,"end":743.455,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5313575267791748},{"word":"so","start":743.455,"end":743.61505,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5828489661216736},{"word":"much","start":743.61505,"end":743.85504,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6021705865859985},{"word":"for","start":743.85504,"end":744.015,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6954541206359863},{"word":"your","start":744.015,"end":744.255,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6668275594711304},{"word":"help","start":744.255,"end":744.57,"confidence":0.9995117,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.6373245716094971},{"word":"thank","start":759.53,"end":759.85004,"confidence":0.86035156,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.08825270086526871},{"word":"you","start":759.85004,"end":760.215,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0811130478978157},{"word":"so","start":760.53503,"end":760.695,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.017889510840177536},{"word":"the","start":760.695,"end":761.09503,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022730451077222824},{"word":"neck","start":761.09503,"end":761.255,"confidence":0.38378906,"punctuated_word":"neck","sentiment":"neutral","sentiment_score":0.019703198224306107},{"word":"is","start":761.41504,"end":761.575,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.001397028565406799},{"word":"there","start":761.575,"end":761.895,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.01362748071551323},{"word":"a","start":761.895,"end":762.05505,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015713002532720566},{"word":"neck","start":762.05505,"end":762.375,"confidence":0.48217773,"punctuated_word":"neck","sentiment":"neutral","sentiment_score":0.016768228262662888},{"word":"to","start":762.53503,"end":762.775,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01582011580467224},{"word":"upgrade","start":762.775,"end":763.255,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.011900825425982475},{"word":"the","start":763.255,"end":763.575,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020657366141676903},{"word":"speed","start":763.575,"end":763.895,"confidence":0.98535156,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.03319302946329117},{"word":"connection","start":763.895,"end":764.395,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.04291051626205444},{"word":"to","start":764.61505,"end":764.935,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026530498638749123},{"word":"50","start":764.935,"end":765.335,"confidence":0.7890625,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.03626696765422821},{"word":"megabyte","start":765.335,"end":765.835,"confidence":0.9411621,"punctuated_word":"megabyte","sentiment":"neutral","sentiment_score":0.04795532673597336},{"word":"per","start":765.895,"end":766.05505,"confidence":0.9941406,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.023186739534139633},{"word":"second","start":766.05505,"end":766.53503,"confidence":0.86157227,"punctuated_word":"second?","sentiment":"neutral","sentiment_score":0.016288431361317635},{"word":"what","start":766.53503,"end":766.775,"confidence":0.99316406,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.006157392635941505},{"word":"what's","start":766.85504,"end":767.17505,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.002196844667196274},{"word":"the","start":767.17505,"end":767.335,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0020743627101182938},{"word":"what","start":767.49506,"end":767.655,"confidence":0.9526367,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0004821140319108963},{"word":"option","start":767.655,"end":768.05505,"confidence":0.9970703,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.008281966671347618},{"word":"do","start":768.05505,"end":768.215,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0005578622221946716},{"word":"i","start":768.215,"end":768.375,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004985939711332321},{"word":"have","start":768.375,"end":768.875,"confidence":1.0,"punctuated_word":"have?","sentiment":"neutral","sentiment_score":0.016293490305542946},{"word":"yes","start":777.3,"end":777.8,"confidence":0.9506836,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.035491541028022766},{"word":"before","start":784.74,"end":785.24,"confidence":0.9423828,"punctuated_word":"Before.","sentiment":"neutral","sentiment_score":0.045320622622966766},{"word":"yep","start":797.555,"end":798.055,"confidence":0.89819336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.18917173147201535},{"word":"yep","start":804.73,"end":805.23,"confidence":0.9187012,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2006992399692535},{"word":"okay","start":808.73,"end":809.23,"confidence":0.7281494,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1218024641275406},{"word":"yep","start":809.52997,"end":809.69,"confidence":0.9416504,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08845993131399155},{"word":"yep","start":809.69,"end":810.19,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03838194161653519},{"word":"okay","start":816.985,"end":817.22504,"confidence":0.9621582,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0580286979675293},{"word":"so","start":817.22504,"end":817.465,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02690744772553444},{"word":"how","start":817.465,"end":817.625,"confidence":0.9633789,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03557290881872177},{"word":"what","start":817.78503,"end":818.025,"confidence":0.9941406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04550696164369583},{"word":"what","start":818.025,"end":818.265,"confidence":0.98291016,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.032607488334178925},{"word":"are","start":818.265,"end":818.425,"confidence":0.6347656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05300183966755867},{"word":"i","start":818.425,"end":818.585,"confidence":0.6074219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02697104215621948},{"word":"what","start":818.745,"end":818.985,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.004306711256504059},{"word":"are","start":818.985,"end":819.145,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.012801989912986755},{"word":"my","start":819.145,"end":819.305,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.019128896296024323},{"word":"options","start":819.305,"end":819.78503,"confidence":0.99902344,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.0162929967045784},{"word":"to","start":819.78503,"end":819.945,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027255818247795105},{"word":"upgrade","start":819.945,"end":820.425,"confidence":0.7807617,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":0.03808034211397171},{"word":"just","start":820.425,"end":820.66504,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04761550575494766},{"word":"so","start":820.66504,"end":820.825,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04396697506308555},{"word":"that","start":820.825,"end":821.065,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07920457422733307},{"word":"i","start":821.065,"end":821.145,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08207499980926514},{"word":"have","start":821.145,"end":821.385,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10645335167646408},{"word":"it","start":821.385,"end":821.625,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08668892085552216},{"word":"in","start":821.625,"end":821.78503,"confidence":0.56884766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06376281380653381},{"word":"mind","start":821.78503,"end":822.10504,"confidence":0.63623047,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.12030960619449615},{"word":"and","start":822.10504,"end":822.265,"confidence":0.51464844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12980014085769653},{"word":"then","start":822.265,"end":822.585,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10165167599916458},{"word":"i","start":822.585,"end":822.745,"confidence":0.9760742,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3649371266365051},{"word":"can","start":822.745,"end":822.985,"confidence":0.9165039,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5327135920524597},{"word":"thank","start":824.185,"end":824.425,"confidence":0.9165039,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.7107079029083252},{"word":"you","start":824.425,"end":824.925,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.68671715259552},{"word":"yep","start":826.05,"end":826.55,"confidence":0.98657227,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1940804123878479},{"word":"yep","start":837.25,"end":837.41,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10357260704040527},{"word":"yep","start":837.41,"end":837.91,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1275949478149414},{"word":"yep","start":846.275,"end":846.775,"confidence":0.9680176,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2160470336675644},{"word":"mhmm","start":862.31995,"end":862.81995,"confidence":0.93652344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08475290238857269},{"word":"yep","start":871.745,"end":872.245,"confidence":0.89941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05160107463598251},{"word":"okay","start":875.745,"end":876.245,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08597159385681152},{"word":"do","start":876.465,"end":876.705,"confidence":0.9980469,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.017471272498369217},{"word":"you","start":876.705,"end":876.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014403436332941055},{"word":"mind","start":876.865,"end":877.185,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.012720275670289992},{"word":"repeating","start":877.185,"end":877.665,"confidence":1.0,"punctuated_word":"repeating","sentiment":"neutral","sentiment_score":0.008417587727308273},{"word":"the","start":877.665,"end":877.825,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024386301636695865},{"word":"i'm","start":878.225,"end":878.385,"confidence":0.9885254,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.017791785299777985},{"word":"just","start":878.385,"end":878.625,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.019790630787611008},{"word":"on","start":878.625,"end":878.785,"confidence":0.97509766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004734642803668976},{"word":"the","start":878.785,"end":879.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002785429358482361},{"word":"80","start":879.025,"end":879.265,"confidence":0.9980469,"punctuated_word":"80","sentiment":"neutral","sentiment_score":0.014758922159671783},{"word":"and","start":879.265,"end":879.505,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023330748081207275},{"word":"$90","start":879.505,"end":880.305,"confidence":0.99902344,"punctuated_word":"$90","sentiment":"neutral","sentiment_score":0.01603301428258419},{"word":"budget","start":880.305,"end":880.805,"confidence":0.9975586,"punctuated_word":"budget.","sentiment":"neutral","sentiment_score":-0.005556434392929077},{"word":"do","start":880.91003,"end":880.99,"confidence":0.99902344,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.015610456466674805},{"word":"you","start":880.99,"end":881.23004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007159285247325897},{"word":"mind","start":881.23004,"end":881.31,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.004739165306091309},{"word":"repeating","start":881.31,"end":881.79004,"confidence":1.0,"punctuated_word":"repeating","sentiment":"neutral","sentiment_score":0.016945259645581245},{"word":"those","start":881.79004,"end":882.03,"confidence":0.99902344,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.014807581901550291},{"word":"two","start":882.03,"end":882.19,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.005814611911773682},{"word":"options","start":882.19,"end":882.59,"confidence":0.9980469,"punctuated_word":"options,","sentiment":"neutral","sentiment_score":0.004377882927656174},{"word":"please","start":882.59,"end":883.09,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.017211927101016045},{"word":"thank","start":887.07,"end":887.39,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3759243488311768},{"word":"you","start":887.39,"end":887.89,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26206231117248535},{"word":"yep","start":890.03,"end":890.53,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09956037253141405},{"word":"yep","start":893.31,"end":893.81,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09904472529888152},{"word":"yep","start":908.075,"end":908.575,"confidence":0.96972656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12956871092319489},{"word":"95","start":921.77,"end":922.57,"confidence":0.977417,"punctuated_word":"95.","sentiment":"neutral","sentiment_score":0.07074213027954102},{"word":"and","start":922.57,"end":922.65,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05577268451452255},{"word":"then","start":922.65,"end":922.81,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04717990756034851},{"word":"the","start":922.81,"end":922.97003,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043733786791563034},{"word":"next","start":922.97003,"end":923.29004,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.048648908734321594},{"word":"one","start":923.29004,"end":923.61005,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03857520967721939},{"word":"is","start":923.61005,"end":923.93,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01876399666070938},{"word":"how","start":923.93,"end":924.17004,"confidence":0.94921875,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.023906255140900612},{"word":"much","start":924.17004,"end":924.67004,"confidence":0.99902344,"punctuated_word":"much?","sentiment":"neutral","sentiment_score":0.03258032724261284},{"word":"yep","start":928.595,"end":929.095,"confidence":0.97680664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04256214201450348},{"word":"$115","start":932.675,"end":934.115,"confidence":0.98600256,"punctuated_word":"$115.","sentiment":"neutral","sentiment_score":0.032738618552684784},{"word":"okay","start":934.115,"end":934.515,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05643288791179657},{"word":"so","start":934.515,"end":934.755,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02685113623738289},{"word":"if","start":934.755,"end":934.915,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.026301929727196693},{"word":"i","start":934.915,"end":934.995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014947108924388884},{"word":"wanna","start":934.995,"end":935.315,"confidence":0.9892578,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.0383482351899147},{"word":"change","start":935.315,"end":935.635,"confidence":0.99902344,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.041199423372745514},{"word":"it","start":935.635,"end":935.795,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.033181674778461456},{"word":"to","start":935.795,"end":935.875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03584451228380203},{"word":"that","start":935.875,"end":936.115,"confidence":0.92822266,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03411129489541054},{"word":"50","start":936.115,"end":936.515,"confidence":0.86328125,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.06576132029294968},{"word":"megabyte","start":936.515,"end":937.015,"confidence":0.9938151,"punctuated_word":"megabyte,","sentiment":"neutral","sentiment_score":0.05598156899213791},{"word":"can","start":938.595,"end":938.83496,"confidence":0.7529297,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0486871600151062},{"word":"i","start":938.83496,"end":938.915,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0882396399974823},{"word":"do","start":938.915,"end":939.075,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10627317428588869},{"word":"it","start":939.075,"end":939.315,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08360882848501205},{"word":"today","start":939.315,"end":939.71497,"confidence":0.7988281,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.03286529704928398},{"word":"or","start":939.71497,"end":940.21497,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05422883480787277},{"word":"do","start":941.52997,"end":941.76996,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0783674344420433},{"word":"i","start":941.76996,"end":941.85,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.060727037489414215},{"word":"have","start":941.85,"end":942.00995,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10416662693023682},{"word":"to","start":942.00995,"end":942.08997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.092298224568367},{"word":"call","start":942.08997,"end":942.32996,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.11756088584661484},{"word":"you","start":942.32996,"end":942.82996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08630186319351196},{"word":"the","start":942.97,"end":943.12994,"confidence":0.56591797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07480078935623169},{"word":"next","start":943.12994,"end":943.29,"confidence":0.9980469,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.03980112820863724},{"word":"time","start":943.29,"end":943.79,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.0006330658798106015},{"word":"because","start":950.41,"end":950.81,"confidence":0.9248047,"punctuated_word":"Because","sentiment":"positive","sentiment_score":0.4995155930519104},{"word":"yep","start":951.37,"end":951.87,"confidence":0.8460286,"punctuated_word":"yep.","sentiment":"positive","sentiment_score":0.5009950399398804},{"word":"yeah","start":953.265,"end":953.505,"confidence":0.92626953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15321454405784607},{"word":"so","start":953.505,"end":953.905,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09295100718736649},{"word":"if","start":953.905,"end":954.145,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0801837369799614},{"word":"if","start":954.145,"end":954.30505,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06614871323108673},{"word":"if","start":954.30505,"end":954.54504,"confidence":0.9790039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06551778316497803},{"word":"if","start":954.54504,"end":954.705,"confidence":0.89990234,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06128977984189987},{"word":"i","start":954.705,"end":954.86505,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05243583396077156},{"word":"am","start":954.86505,"end":955.10504,"confidence":0.9902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.05248167738318443},{"word":"to","start":955.10504,"end":955.34503,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047484371811151505},{"word":"upgrade","start":955.34503,"end":955.825,"confidence":0.9946289,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":0.05160650610923767},{"word":"when","start":955.825,"end":956.065,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.05860610678792},{"word":"would","start":956.065,"end":956.22504,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07871774584054947},{"word":"be","start":956.22504,"end":956.385,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08521148562431335},{"word":"the","start":956.385,"end":956.465,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0566001795232296},{"word":"best","start":956.465,"end":956.625,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.08646660298109055},{"word":"because","start":956.705,"end":957.025,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10409002006053925},{"word":"i've","start":957.025,"end":957.10504,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0821056216955185},{"word":"already","start":957.10504,"end":957.42505,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.13473482429981232},{"word":"paid","start":957.42505,"end":957.66504,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.05449699983000755},{"word":"for","start":957.66504,"end":957.825,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05936048552393913},{"word":"the","start":957.825,"end":958.145,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08460649102926254},{"word":"sixty","start":958.145,"end":958.54504,"confidence":0.9970703,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.09271710366010666},{"word":"nine","start":958.54504,"end":958.78503,"confidence":0.9980469,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.05388471484184265},{"word":"ninety","start":958.78503,"end":959.10504,"confidence":0.9902344,"punctuated_word":"ninety","sentiment":"neutral","sentiment_score":0.06494660675525665},{"word":"five","start":959.10504,"end":959.60504,"confidence":0.89941406,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.04226220026612282},{"word":"when","start":959.66504,"end":959.905,"confidence":0.99902344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.025364937260746956},{"word":"would","start":959.905,"end":960.065,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.029976531863212585},{"word":"be","start":960.065,"end":960.22504,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04239422827959061},{"word":"the","start":960.22504,"end":960.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04105108603835106},{"word":"best","start":960.385,"end":960.625,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.0422324538230896},{"word":"time","start":960.625,"end":960.945,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.059350308030843735},{"word":"to","start":960.945,"end":961.185,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041961148381233215},{"word":"upgrade","start":961.185,"end":961.585,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.03863145038485527},{"word":"to","start":961.585,"end":961.745,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05185302346944809},{"word":"the","start":961.745,"end":961.905,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.058946847915649414},{"word":"next","start":961.905,"end":962.405,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.07140528410673141},{"word":"speed","start":964.065,"end":964.565,"confidence":0.94433594,"punctuated_word":"speed?","sentiment":"neutral","sentiment_score":0.08313305675983429},{"word":"on","start":968.41,"end":968.57,"confidence":0.82128906,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.09400855004787444},{"word":"the","start":968.57,"end":968.73,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0929565578699112},{"word":"first","start":968.73,"end":969.13,"confidence":0.67163086,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.0842803567647934},{"word":"oh","start":969.13,"end":969.37,"confidence":0.96899414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12587562203407288},{"word":"okay","start":969.37,"end":969.87,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10638223588466644},{"word":"one","start":970.57,"end":970.89,"confidence":0.484375,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.06435050815343857},{"word":"sec","start":970.89,"end":971.29,"confidence":0.7709961,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.07700443267822266},{"word":"not","start":971.29,"end":971.52997,"confidence":0.98535156,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.1979594528675079},{"word":"a","start":971.52997,"end":971.69,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19766151905059817},{"word":"problem","start":971.69,"end":972.19,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.21733567118644712},{"word":"i","start":972.32996,"end":972.49,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16101796925067902},{"word":"will","start":972.49,"end":972.73,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1392545998096466},{"word":"leave","start":972.73,"end":972.97,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.12998326122760773},{"word":"it","start":972.97,"end":973.13,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08779220283031464},{"word":"then","start":973.13,"end":973.45,"confidence":0.9897461,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.11714237928390504},{"word":"i'm","start":973.45,"end":973.61,"confidence":0.95214844,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09012830257415771},{"word":"i'm","start":973.76996,"end":973.93,"confidence":0.82177734,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09855428338050842},{"word":"just","start":973.93,"end":974.08997,"confidence":0.9819336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0985637903213501},{"word":"gonna","start":974.08997,"end":974.41,"confidence":0.99609375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.09194233268499374},{"word":"try","start":974.41,"end":974.64996,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.06987003237009048},{"word":"it","start":974.64996,"end":974.81,"confidence":0.91748047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08515450358390808},{"word":"first","start":974.81,"end":975.29,"confidence":0.9279785,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.07381993532180786},{"word":"and","start":975.29,"end":975.52997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0660463199019432},{"word":"then","start":975.52997,"end":975.76996,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07446113973855972},{"word":"i'll","start":975.76996,"end":976.01,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06937918812036514},{"word":"call","start":976.01,"end":976.17,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05160704255104065},{"word":"you","start":976.17,"end":976.32996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05526774004101753},{"word":"on","start":976.32996,"end":976.49,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05806925520300865},{"word":"the","start":976.49,"end":976.64996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06952234357595444},{"word":"first","start":976.64996,"end":976.97,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06938640773296356},{"word":"and","start":976.97,"end":977.20996,"confidence":0.83447266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06798242777585983},{"word":"then","start":977.20996,"end":977.45,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.060266781598329544},{"word":"see","start":977.45,"end":977.93,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06447459012269974},{"word":"what","start":977.93,"end":978.08997,"confidence":0.7080078,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.13576224446296692},{"word":"we","start":978.08997,"end":978.25,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13520753383636477},{"word":"can","start":978.25,"end":978.41,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15064969658851624},{"word":"do","start":978.41,"end":978.795,"confidence":0.9824219,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.12373235821723938},{"word":"yep","start":978.95496,"end":979.27496,"confidence":0.79125977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06504686921834946},{"word":"and","start":979.27496,"end":979.675,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008114371448755264},{"word":"if","start":979.675,"end":979.915,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07273969799280167},{"word":"not","start":979.915,"end":980.075,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07942093908786774},{"word":"so","start":980.235,"end":980.39496,"confidence":0.97802734,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08525790274143219},{"word":"if","start":980.39496,"end":980.635,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12786352634429932},{"word":"if","start":980.635,"end":980.795,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16763603687286377},{"word":"it's","start":980.795,"end":981.035,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2745254635810852},{"word":"really","start":981.035,"end":981.27496,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.3828466534614563},{"word":"slow","start":981.27496,"end":981.51495,"confidence":0.98828125,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.2912597954273224},{"word":"and","start":981.51495,"end":981.675,"confidence":0.9160156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.29440316557884216},{"word":"we","start":981.675,"end":981.755,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3336818218231201},{"word":"need","start":981.755,"end":981.915,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.3329993188381195},{"word":"to","start":981.915,"end":981.995,"confidence":0.97265625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30551502108573914},{"word":"we","start":982.075,"end":982.235,"confidence":0.90527344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2863025963306427},{"word":"need","start":982.235,"end":982.39496,"confidence":0.8857422,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2733519375324249},{"word":"we","start":982.39496,"end":982.635,"confidence":0.9580078,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.262225866317749},{"word":"need","start":982.635,"end":982.795,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.23658327758312225},{"word":"it","start":982.795,"end":982.95496,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2063840478658676},{"word":"by","start":982.95496,"end":983.115,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.2776724696159363},{"word":"tomorrow","start":983.115,"end":983.51495,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":-0.1999608278274536},{"word":"just","start":983.51495,"end":983.755,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1845325827598572},{"word":"for","start":983.755,"end":983.915,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.21404939889907837},{"word":"work","start":983.915,"end":984.235,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.1461758315563202},{"word":"purposes","start":984.235,"end":984.735,"confidence":0.9436035,"punctuated_word":"purposes,","sentiment":"neutral","sentiment_score":-0.16072864830493927},{"word":"if","start":985.675,"end":985.915,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1836083084344864},{"word":"i","start":985.915,"end":986.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15544144809246063},{"word":"call","start":986.075,"end":986.235,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.17149527370929718},{"word":"you","start":986.235,"end":986.475,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20193883776664737},{"word":"tomorrow","start":986.475,"end":986.975,"confidence":0.99316406,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":-0.19967438280582428},{"word":"that","start":987.115,"end":987.355,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18177509307861328},{"word":"means","start":987.355,"end":987.675,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.12393296509981155},{"word":"i'll","start":987.675,"end":987.83496,"confidence":0.79956055,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.16063179075717926},{"word":"need","start":987.83496,"end":988.075,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15803439915180206},{"word":"to","start":988.075,"end":988.15497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17444971203804016},{"word":"be","start":988.15497,"end":988.315,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18628264963626864},{"word":"paying","start":988.315,"end":988.635,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.18460261821746823},{"word":"that","start":988.635,"end":989.035,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1394682228565216},{"word":"amount","start":989.035,"end":989.535,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.13403065502643585},{"word":"for","start":989.595,"end":990.095,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1376398503780365},{"word":"for","start":990.15497,"end":990.315,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11910706758499146},{"word":"this","start":990.315,"end":990.555,"confidence":0.9873047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14005352556705475},{"word":"pay","start":990.555,"end":990.71497,"confidence":0.9111328,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.13069598376750946},{"word":"period","start":990.71497,"end":991.115,"confidence":0.99560547,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.1336662620306015},{"word":"am","start":991.115,"end":991.27496,"confidence":0.9970703,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.03897089511156082},{"word":"i","start":991.27496,"end":991.435,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0757896676659584},{"word":"paying","start":991.435,"end":991.755,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.07130014151334763},{"word":"the","start":991.755,"end":991.915,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045766137540340424},{"word":"difference","start":991.915,"end":992.4,"confidence":1.0,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":-0.03776785358786583},{"word":"between","start":992.48004,"end":992.64,"confidence":0.99609375,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.05085524916648865},{"word":"the","start":992.64,"end":992.80005,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04782600328326225},{"word":"$69.95","start":992.80005,"end":993.92004,"confidence":0.9902344,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":-0.030326303094625473},{"word":"and","start":993.92004,"end":994.08,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0482378788292408},{"word":"then","start":994.08,"end":994.4,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.04049577936530113},{"word":"the","start":994.4,"end":994.72003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042882874608039856},{"word":"top","start":994.72003,"end":994.96,"confidence":0.9941406,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.01492108404636383},{"word":"up","start":994.96,"end":995.2,"confidence":0.98828125,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.01970541477203369},{"word":"price","start":995.2,"end":995.7,"confidence":0.73254395,"punctuated_word":"price,","sentiment":"neutral","sentiment_score":-0.04461297392845154},{"word":"or","start":995.84,"end":996.08,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.032243512570858},{"word":"how","start":996.08,"end":996.32,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02429976686835289},{"word":"would","start":996.32,"end":996.56,"confidence":0.85839844,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.014826014637947084},{"word":"that","start":996.56,"end":996.72003,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002902574837207794},{"word":"work","start":996.72003,"end":997.22003,"confidence":0.9995117,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":-0.021030671894550323},{"word":"yes","start":1004.56,"end":1005.06,"confidence":0.79785156,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12363661080598833},{"word":"yep","start":1023.61,"end":1024.11,"confidence":0.9289551,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11913156509399414},{"word":"oh","start":1026.89,"end":1027.13,"confidence":0.9609375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.061198890209198},{"word":"okay","start":1027.13,"end":1027.63,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10436266660690308},{"word":"oh","start":1052.8099,"end":1052.97,"confidence":0.65563965,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1395987570285797},{"word":"okay","start":1052.97,"end":1053.45,"confidence":0.9921875,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14500147104263306},{"word":"alright","start":1053.45,"end":1053.9299,"confidence":0.9562988,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23788432776927948},{"word":"perfect","start":1053.9299,"end":1054.4299,"confidence":0.9970703,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5068442821502686},{"word":"yeah","start":1057.61,"end":1058.11,"confidence":0.9367676,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1578388810157776},{"word":"yep","start":1061.6951,"end":1062.1951,"confidence":0.9890137,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.22943678498268127},{"word":"thank","start":1064.8151,"end":1065.135,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5443968176841736},{"word":"you","start":1065.135,"end":1065.635,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33886224031448364},{"word":"yeah","start":1067.775,"end":1068.255,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17544588446617126},{"word":"thank","start":1068.255,"end":1068.495,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.613731861114502},{"word":"you","start":1068.495,"end":1068.655,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6559156179428101},{"word":"so","start":1068.655,"end":1068.8151,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5002229809761047},{"word":"much","start":1068.8151,"end":1069.055,"confidence":0.8991699,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":0.2872273921966553},{"word":"melissa","start":1069.055,"end":1069.555,"confidence":0.8540039,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.11952929198741911},{"word":"yeah","start":1072.511,"end":1072.911,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22539022564888},{"word":"exactly","start":1072.911,"end":1073.411,"confidence":0.97314453,"punctuated_word":"Exactly.","sentiment":"positive","sentiment_score":0.35481521487236023},{"word":"thank","start":1073.791,"end":1074.031,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7756754159927368},{"word":"you","start":1074.031,"end":1074.1909,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8391299843788147},{"word":"so","start":1074.1909,"end":1074.351,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8040903210639954},{"word":"much","start":1074.351,"end":1074.511,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.8184002041816711},{"word":"for","start":1074.511,"end":1074.591,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8416022658348083},{"word":"your","start":1074.591,"end":1074.671,"confidence":0.99609375,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.846628725528717},{"word":"help","start":1074.671,"end":1074.8309,"confidence":0.99902344,"punctuated_word":"help,","sentiment":"positive","sentiment_score":0.8555861711502075},{"word":"melissa","start":1074.8309,"end":1075.3309,"confidence":0.99902344,"punctuated_word":"Melissa.","sentiment":"positive","sentiment_score":0.7933579087257385},{"word":"i","start":1075.391,"end":1075.471,"confidence":0.62597656,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8687636256217957},{"word":"appreciate","start":1075.471,"end":1075.871,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.8385798335075378},{"word":"it","start":1075.871,"end":1076.1909,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.8499494791030884},{"word":"you","start":1076.1909,"end":1076.271,"confidence":0.9921875,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.8151718378067017},{"word":"have","start":1076.271,"end":1076.391,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8204476833343506},{"word":"a","start":1076.391,"end":1076.511,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8173929452896118},{"word":"good","start":1076.511,"end":1076.751,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.8018399477005005},{"word":"day","start":1076.751,"end":1077.251,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.8329538106918335},{"word":"thank","start":1079.7109,"end":1079.9509,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7331734299659729},{"word":"you","start":1079.9509,"end":1080.351,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7171046733856201},{"word":"see","start":1080.351,"end":1080.671,"confidence":0.99316406,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.516203761100769},{"word":"you","start":1080.671,"end":1081.171,"confidence":0.97021484,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5609410405158997}],"paragraphs":{"transcript":"\nTantra. Good morning. Hi. Good morning. Sorry.\n\nWhat was your name again? Oh. Larissa. Okay. Hi, Larissa.\n\nI just spoke with the tech, spoke with Dom. I wasn't I wasn't aware that we had to purchase our own router. That's the first. So I need to ask you the question. And, also, what's the $45 installation fee for them?\n\nThe one that I've paid. Because after speaking with Dom, he said he he can if we don't have our own router, he can help with the router and also send someone to install it with an extra cost. But just wanted to double check with you what's the 45 installation cost. I'm just really, really tight with budget. So if I can work something out with you, that would be great.\n\nYeah. Thank you so much. Yeah. It's not the router. It's it's the MTM.\n\nI'm sorry. Maybe I pronounced that wrong. It's an MTM box that needs to be connected to the router. Yeah. So he did he said, if if they are to come because we're in South Melbourne, and he said the office is just about an hour from here, so he can come in the next hour.\n\nHe said he can give me a 50%, cost router plus the installation, so that would be around $110. Apparently, it's from 300 plus. But I've already paid the $45 installation fee. So if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him. Just just trying to work out different options and then minimal cost as possible, please.\n\nNo. But I can ask him or I can text him if that works. But then I just wanted to follow-up the process. Yeah. Okay.\n\nI can do that now. Thank you. Yep. Yep. And all That's okay.\n\nThank you. I've just got a response from the tech as well. Yeah. Yeah. Mhmm.\n\nMhmm. Yep. Yeah. With the twenty four months, it's not gonna be possible because we're on at the moment, we're only here for one year. And then so just a question.\n\nThe 45, that's for installation fee. Could that be put to work? Because I don't know why am I paying installation fee if there is nothing to be installed and if I have to pay extra. Yep. Yep.\n\nYes. Okay. So and also I just wanted to ask question as well. With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five a month? Yeah.\n\nOkay. Oh, that's very slow, isn't it, with that price? Yeah. Okay. So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing.\n\nWould I be able to cancel this account? Yep. Okay. Yeah. But it's still it's still seems very expensive for an Internet connection because to be honest, like, the installation fee and everything is almost, like, $200.\n\nWith that speed, it it's just not because when I compare the process with the other provider, they're charging me about, I think, $63, but it's 100 megabyte per second for the speed. So 25, it's it's very small. And I wasn't aware of all this information. This should have been given to me prior to signing up. Yeah.\n\nThe price was shown. Yep. But it didn't mention anything about the router and installation because what I felt like when I speak to the tech, there is no, like, fixed price. So is that part of, like, the process with no fixed price and just sort of, like, making prices, or is it is that something that I can do? Yeah.\n\nYep. But the only time they're not gonna be charged is the 24 months. Yeah? Yep. Okay.\n\nPerfect. Not a problem. Then in that case, I'll I'll arrange it with the tech and then have the modem set up. Thank you so much for your help. Thank you.\n\nSo the neck is there a neck to upgrade the speed connection to 50 megabyte per second? What what's the what option do I have? Yes. Before. Yep.\n\nYep. Okay. Yep. Yep. Okay.\n\nSo how what what are I what are my options to upgrade? Just so that I have it in mind and then I can thank you. Yep. Yep. Yep.\n\nYep. Mhmm. Yep. Okay. Do you mind repeating the I'm just on the 80 and $90 budget.\n\nDo you mind repeating those two options, please? Thank you. Yep. Yep. Yep.\n\n95. And then the next one is how much? Yep. $115. Okay.\n\nSo if I wanna change it to that 50 megabyte, can I do it today, or do I have to call you the next time? Because yep. Yeah. So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five. When would be the best time to upgrade to the next speed?\n\nOn the first. Oh, okay. One sec. Not a problem. I will leave it then.\n\nI'm I'm just gonna try it first, and then I'll call you on the first and then see what we can do. Yep. And if not so if if it's really slow and we need to we need we need it by tomorrow just for work purposes, if I call you tomorrow, that means I'll need to be paying that amount for for this pay period. Am I paying the difference between the $69.95 and then the top up price, or how would that work? Yes.\n\nYep. Oh, okay. Oh, okay. Alright. Perfect.\n\nYeah. Yep. Thank you. Yeah. Thank you so much, Melissa.\n\nYeah. Exactly. Thank you so much for your help, Melissa. I appreciate it. You have a good day.\n\nThank you. See you.","paragraphs":[{"sentences":[{"text":"Tantra.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.19219347834587097},{"text":"Good morning.","start":1.4399999,"end":2.26,"sentiment":"positive","sentiment_score":0.5822150111198425},{"text":"Hi.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.3224952220916748},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.4072967767715454},{"text":"Sorry.","start":4.96,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.05532291531562805}],"sentiment":"positive","sentiment_score":0.3641478845051357,"num_words":7,"start":0.79999995,"end":5.3599997},{"sentences":[{"text":"What was your name again?","start":5.3599997,"end":6.58,"sentiment":"neutral","sentiment_score":-0.009513863921165466},{"text":"Oh.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.006405341438949108},{"text":"Larissa.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.010914094746112823},{"text":"Okay.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.015691835433244705},{"text":"Hi, Larissa.","start":10.08,"end":10.8,"sentiment":"neutral","sentiment_score":0.015319231897592545}],"sentiment":"neutral","sentiment_score":0.0016080415807664394,"num_words":10,"start":5.3599997,"end":10.8},{"sentences":[{"text":"I just spoke with the tech, spoke with Dom.","start":10.8,"end":13.86,"sentiment":"neutral","sentiment_score":-0.0019023680231637424},{"text":"I wasn't I wasn't aware that we had to purchase our own router.","start":15.115,"end":18.635,"sentiment":"neutral","sentiment_score":-0.16032617137982294},{"text":"That's the first.","start":18.635,"end":19.535,"sentiment":"neutral","sentiment_score":-0.10326523333787918},{"text":"So I need to ask you the question.","start":19.595,"end":21.215,"sentiment":"neutral","sentiment_score":-0.08478397596627474},{"text":"And, also, what's the $45 installation fee for them?","start":21.675,"end":25.515,"sentiment":"neutral","sentiment_score":-0.08223346041308509}],"sentiment":"neutral","sentiment_score":-0.09117929027637556,"num_words":42,"start":10.8,"end":25.515},{"sentences":[{"text":"The one that I've paid.","start":25.515,"end":26.634998,"sentiment":"neutral","sentiment_score":-0.1405786842107773},{"text":"Because after speaking with Dom, he said he he can if we don't have our own router, he can help with the router and also send someone to install it with an extra cost.","start":26.634998,"end":37.23,"sentiment":"neutral","sentiment_score":-0.07569044313448317},{"text":"But just wanted to double check with you what's the 45 installation cost.","start":39.13,"end":43.704998,"sentiment":"neutral","sentiment_score":-0.14757548559170502},{"text":"I'm just really, really tight with budget.","start":43.704998,"end":45.625,"sentiment":"negative","sentiment_score":-0.4668257108756474},{"text":"So if I can work something out with you, that would be great.","start":45.625,"end":48.125,"sentiment":"neutral","sentiment_score":0.1580331904383806}],"sentiment":"neutral","sentiment_score":-0.08900275417707032,"num_words":72,"start":25.515,"end":48.125},{"sentences":[{"text":"Yeah.","start":49.625,"end":50.125,"sentiment":"neutral","sentiment_score":0.0020882058888673782},{"text":"Thank you so much.","start":52.504997,"end":53.645,"sentiment":"positive","sentiment_score":0.3890291899442673},{"text":"Yeah.","start":60.53,"end":60.77,"sentiment":"neutral","sentiment_score":-0.1212751716375351},{"text":"It's not the router.","start":60.77,"end":61.57,"sentiment":"neutral","sentiment_score":-0.11850351095199585},{"text":"It's it's the MTM.","start":61.57,"end":63.03,"sentiment":"neutral","sentiment_score":-0.05596535839140415}],"sentiment":"neutral","sentiment_score":0.052789594046771526,"num_words":14,"start":49.625,"end":63.03},{"sentences":[{"text":"I'm sorry.","start":63.49,"end":63.97,"sentiment":"neutral","sentiment_score":-0.13873594999313354},{"text":"Maybe I pronounced that wrong.","start":63.97,"end":65.25,"sentiment":"neutral","sentiment_score":-0.18764523565769195},{"text":"It's an MTM box that needs to be connected to the router.","start":65.25,"end":68.39,"sentiment":"neutral","sentiment_score":-0.0699874646961689},{"text":"Yeah.","start":74.815,"end":75.135,"sentiment":"neutral","sentiment_score":-0.017163023352622986},{"text":"So he did he said, if if they are to come because we're in South Melbourne, and he said the office is just about an hour from here, so he can come in the next hour.","start":75.135,"end":85.35,"sentiment":"neutral","sentiment_score":-0.012133238112760915}],"sentiment":"neutral","sentiment_score":-0.04481262946501374,"num_words":56,"start":63.49,"end":85.35},{"sentences":[{"text":"He said he can give me a 50%, cost router plus the installation, so that would be around $110.","start":85.89,"end":93.27,"sentiment":"neutral","sentiment_score":0.00440284707828572},{"text":"Apparently, it's from 300 plus.","start":93.57,"end":95.75,"sentiment":"neutral","sentiment_score":-0.07306804731488228},{"text":"But I've already paid the $45 installation fee.","start":96.665,"end":100.025,"sentiment":"neutral","sentiment_score":-0.24398154020309448},{"text":"So if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him.","start":100.025,"end":114.76,"sentiment":"neutral","sentiment_score":0.20632243314956097},{"text":"Just just trying to work out different options and then minimal cost as possible, please.","start":114.76,"end":119.82,"sentiment":"neutral","sentiment_score":0.13747457365194957}],"sentiment":"neutral","sentiment_score":0.10133760105422203,"num_words":94,"start":85.89,"end":119.82},{"sentences":[{"text":"No.","start":129.095,"end":129.415,"sentiment":"neutral","sentiment_score":-0.02657817304134369},{"text":"But I can ask him or I can text him if that works.","start":129.415,"end":132.69499,"sentiment":"neutral","sentiment_score":0.027534683020069048},{"text":"But then I just wanted to follow-up the process.","start":132.69499,"end":134.775,"sentiment":"neutral","sentiment_score":0.05428704288270739},{"text":"Yeah.","start":134.775,"end":135.03,"sentiment":"neutral","sentiment_score":0.09193525463342668},{"text":"Okay.","start":135.11,"end":135.19,"sentiment":"neutral","sentiment_score":0.10696374624967576}],"sentiment":"neutral","sentiment_score":0.04075420372188091,"num_words":25,"start":129.095,"end":135.19},{"sentences":[{"text":"I can do that now.","start":135.19,"end":138.426,"sentiment":"neutral","sentiment_score":0.11107007265090943},{"text":"Thank you.","start":138.758,"end":140.09,"sentiment":"positive","sentiment_score":0.36952635645866394},{"text":"Yep.","start":145.83,"end":146.33,"sentiment":"neutral","sentiment_score":0.24221384525299072},{"text":"Yep.","start":151.315,"end":151.815,"sentiment":"neutral","sentiment_score":0.14418140053749084},{"text":"And all That's okay.","start":152.19499,"end":368.595,"sentiment":"positive","sentiment_score":0.34917590394616127}],"sentiment":"neutral","sentiment_score":0.2367309182882309,"num_words":13,"start":135.19,"end":368.595},{"sentences":[{"text":"Thank you.","start":368.595,"end":369.235,"sentiment":"positive","sentiment_score":0.5829835534095764},{"text":"I've just got a response from the tech as well.","start":369.235,"end":372.055,"sentiment":"neutral","sentiment_score":0.15815956741571427},{"text":"Yeah.","start":380.195,"end":380.595,"sentiment":"neutral","sentiment_score":0.09635630249977112},{"text":"Yeah.","start":380.595,"end":381.095,"sentiment":"neutral","sentiment_score":0.13032981753349304},{"text":"Mhmm.","start":394.67,"end":395.17,"sentiment":"neutral","sentiment_score":0.14095227420330048}],"sentiment":"neutral","sentiment_score":0.207680078347524,"num_words":15,"start":368.595,"end":395.17},{"sentences":[{"text":"Mhmm.","start":404.975,"end":405.475,"sentiment":"neutral","sentiment_score":-0.008648604154586792},{"text":"Yep.","start":413.91998,"end":414.41998,"sentiment":"neutral","sentiment_score":0.02680964581668377},{"text":"Yeah.","start":425.845,"end":426.345,"sentiment":"neutral","sentiment_score":-0.005577255971729755},{"text":"With the twenty four months, it's not gonna be possible because we're on at the moment, we're only here for one year.","start":426.885,"end":433.145,"sentiment":"neutral","sentiment_score":-0.16573344636708498},{"text":"And then so just a question.","start":435.125,"end":436.585,"sentiment":"neutral","sentiment_score":-0.019313274882733822}],"sentiment":"neutral","sentiment_score":-0.1209494091510292,"num_words":31,"start":404.975,"end":436.585},{"sentences":[{"text":"The 45, that's for installation fee.","start":436.90997,"end":439.49,"sentiment":"neutral","sentiment_score":-0.04654534036914507},{"text":"Could that be put to work?","start":439.62997,"end":441.47,"sentiment":"neutral","sentiment_score":-0.05616329610347748},{"text":"Because I don't know why am I paying installation fee if there is nothing to be installed and if I have to pay extra.","start":441.47,"end":447.16998,"sentiment":"neutral","sentiment_score":-0.1837200146789352},{"text":"Yep.","start":466.28,"end":466.78,"sentiment":"neutral","sentiment_score":0.008309483528137207},{"text":"Yep.","start":497.93997,"end":498.43997,"sentiment":"neutral","sentiment_score":0.1063651442527771}],"sentiment":"neutral","sentiment_score":-0.12923309324603333,"num_words":38,"start":436.90997,"end":498.43997},{"sentences":[{"text":"Yes.","start":504.18,"end":504.68,"sentiment":"neutral","sentiment_score":0.2493232488632202},{"text":"Okay.","start":510.835,"end":511.335,"sentiment":"neutral","sentiment_score":0.10120756924152374},{"text":"So and also I just wanted to ask question as well.","start":513.235,"end":516.755,"sentiment":"neutral","sentiment_score":0.09663040935993195},{"text":"With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five a month?","start":516.755,"end":525.94,"sentiment":"neutral","sentiment_score":0.040302064904773775},{"text":"Yeah.","start":527.28,"end":527.78,"sentiment":"neutral","sentiment_score":0.0969218984246254}],"sentiment":"neutral","sentiment_score":0.066584240205379,"num_words":36,"start":504.18,"end":527.78},{"sentences":[{"text":"Okay.","start":541.11505,"end":541.61505,"sentiment":"neutral","sentiment_score":0.03697019815444946},{"text":"Oh, that's very slow, isn't it, with that price?","start":555.04,"end":557.86,"sentiment":"negative","sentiment_score":-0.6553597582711114},{"text":"Yeah.","start":559.92,"end":560.42,"sentiment":"neutral","sentiment_score":-0.1982626914978027},{"text":"Okay.","start":560.64,"end":561.14,"sentiment":"neutral","sentiment_score":-0.12264649569988252},{"text":"So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing.","start":561.6,"end":573.465,"sentiment":"neutral","sentiment_score":-0.15432651352602988}],"sentiment":"neutral","sentiment_score":-0.2527414828708226,"num_words":44,"start":541.11505,"end":573.465},{"sentences":[{"text":"Would I be able to cancel this account?","start":573.465,"end":575.805,"sentiment":"neutral","sentiment_score":-0.04637233749963343},{"text":"Yep.","start":590.54,"end":591.04,"sentiment":"neutral","sentiment_score":0.03176882117986679},{"text":"Okay.","start":602.395,"end":602.895,"sentiment":"neutral","sentiment_score":-0.005762962624430656},{"text":"Yeah.","start":612.75995,"end":613.07996,"sentiment":"neutral","sentiment_score":-0.037904880940914154},{"text":"But it's still it's still seems very expensive for an Internet connection because to be honest, like, the installation fee and everything is almost, like, $200.","start":613.07996,"end":622.305,"sentiment":"negative","sentiment_score":-0.47078141340842616}],"sentiment":"negative","sentiment_score":-0.34116741813517903,"num_words":37,"start":573.465,"end":622.305},{"sentences":[{"text":"With that speed, it it's just not because when I compare the process with the other provider, they're charging me about, I think, $63, but it's 100 megabyte per second for the speed.","start":622.305,"end":634.71,"sentiment":"negative","sentiment_score":-0.392765406406287},{"text":"So 25, it's it's very small.","start":635.33,"end":637.91003,"sentiment":"negative","sentiment_score":-0.5152157098054886},{"text":"And I wasn't aware of all this information.","start":638.21,"end":640.29004,"sentiment":"neutral","sentiment_score":-0.20899307169020176},{"text":"This should have been given to me prior to signing up.","start":640.29004,"end":643.35004,"sentiment":"neutral","sentiment_score":-0.0884805866940455},{"text":"Yeah.","start":651.20496,"end":651.52496,"sentiment":"neutral","sentiment_score":0.0012136418372392654}],"sentiment":"neutral","sentiment_score":-0.31689101789083524,"num_words":59,"start":622.305,"end":651.52496},{"sentences":[{"text":"The price was shown.","start":651.52496,"end":652.82495,"sentiment":"neutral","sentiment_score":-0.006568804383277893},{"text":"Yep.","start":660.05005,"end":660.55005,"sentiment":"neutral","sentiment_score":-0.010600922629237177},{"text":"But it didn't mention anything about the router and installation because what I felt like when I speak to the tech, there is no, like, fixed price.","start":662.29004,"end":671.91003,"sentiment":"neutral","sentiment_score":-0.23790407373949332},{"text":"So is that part of, like, the process with no fixed price and just sort of, like, making prices, or is it is that something that I can do?","start":672.625,"end":680.96497,"sentiment":"neutral","sentiment_score":-0.1311961343062335},{"text":"Yeah.","start":681.58496,"end":682.08496,"sentiment":"neutral","sentiment_score":-0.03626621142029762}],"sentiment":"neutral","sentiment_score":-0.16614903608757642,"num_words":62,"start":651.52496,"end":682.08496},{"sentences":[{"text":"Yep.","start":695.68,"end":696.18,"sentiment":"neutral","sentiment_score":0.05891149863600731},{"text":"But the only time they're not gonna be charged is the 24 months.","start":711.585,"end":715.105,"sentiment":"neutral","sentiment_score":0.013485580718574615},{"text":"Yeah?","start":715.105,"end":715.605,"sentiment":"neutral","sentiment_score":0.03428807854652405},{"text":"Yep.","start":728.19995,"end":728.69995,"sentiment":"neutral","sentiment_score":0.0852213129401207},{"text":"Okay.","start":736.73505,"end":737.215,"sentiment":"neutral","sentiment_score":0.23728403449058533}],"sentiment":"neutral","sentiment_score":0.03476573376204161,"num_words":17,"start":695.68,"end":737.215},{"sentences":[{"text":"Perfect.","start":737.215,"end":737.715,"sentiment":"positive","sentiment_score":0.5050681829452515},{"text":"Not a problem.","start":737.775,"end":738.41504,"sentiment":"positive","sentiment_score":0.40401748816172284},{"text":"Then in that case, I'll I'll arrange it with the tech and then have the modem set up.","start":738.41504,"end":742.97504,"sentiment":"neutral","sentiment_score":0.166952566554149},{"text":"Thank you so much for your help.","start":742.97504,"end":744.57,"sentiment":"positive","sentiment_score":0.6123145818710327},{"text":"Thank you.","start":759.53,"end":760.215,"sentiment":"neutral","sentiment_score":0.0846828743815422}],"sentiment":"neutral","sentiment_score":0.29605918281501337,"num_words":31,"start":737.215,"end":760.215},{"sentences":[{"text":"So the neck is there a neck to upgrade the speed connection to 50 megabyte per second?","start":760.53503,"end":766.53503,"sentiment":"neutral","sentiment_score":0.02250227748471148},{"text":"What what's the what option do I have?","start":766.53503,"end":768.875,"sentiment":"neutral","sentiment_score":0.0024010681081563234},{"text":"Yes.","start":777.3,"end":777.8,"sentiment":"neutral","sentiment_score":0.035491541028022766},{"text":"Before.","start":784.74,"end":785.24,"sentiment":"neutral","sentiment_score":0.045320622622966766},{"text":"Yep.","start":797.555,"end":798.055,"sentiment":"neutral","sentiment_score":0.18917173147201535}],"sentiment":"neutral","sentiment_score":0.023990398472441093,"num_words":28,"start":760.53503,"end":798.055},{"sentences":[{"text":"Yep.","start":804.73,"end":805.23,"sentiment":"neutral","sentiment_score":0.2006992399692535},{"text":"Okay.","start":808.73,"end":809.23,"sentiment":"neutral","sentiment_score":0.1218024641275406},{"text":"Yep.","start":809.52997,"end":809.69,"sentiment":"neutral","sentiment_score":0.08845993131399155},{"text":"Yep.","start":809.69,"end":810.19,"sentiment":"neutral","sentiment_score":0.03838194161653519},{"text":"Okay.","start":816.985,"end":817.22504,"sentiment":"neutral","sentiment_score":0.0580286979675293}],"sentiment":"neutral","sentiment_score":0.10147445499897004,"num_words":5,"start":804.73,"end":817.22504},{"sentences":[{"text":"So how what what are I what are my options to upgrade?","start":817.22504,"end":820.425,"sentiment":"neutral","sentiment_score":0.022163270662228268},{"text":"Just so that I have it in mind and then I can thank you.","start":820.425,"end":824.925,"sentiment":"neutral","sentiment_score":0.22547173845980847},{"text":"Yep.","start":826.05,"end":826.55,"sentiment":"neutral","sentiment_score":0.1940804123878479},{"text":"Yep.","start":837.25,"end":837.41,"sentiment":"neutral","sentiment_score":0.10357260704040527},{"text":"Yep.","start":837.41,"end":837.91,"sentiment":"neutral","sentiment_score":0.1275949478149414}],"sentiment":"neutral","sentiment_score":0.1326831570216294,"num_words":29,"start":817.22504,"end":837.91},{"sentences":[{"text":"Yep.","start":846.275,"end":846.775,"sentiment":"neutral","sentiment_score":0.2160470336675644},{"text":"Mhmm.","start":862.31995,"end":862.81995,"sentiment":"neutral","sentiment_score":0.08475290238857269},{"text":"Yep.","start":871.745,"end":872.245,"sentiment":"neutral","sentiment_score":0.05160107463598251},{"text":"Okay.","start":875.745,"end":876.245,"sentiment":"neutral","sentiment_score":0.08597159385681152},{"text":"Do you mind repeating the I'm just on the 80 and $90 budget.","start":876.465,"end":880.805,"sentiment":"neutral","sentiment_score":-0.0011208818222467718}],"sentiment":"neutral","sentiment_score":0.02492947887410136,"num_words":17,"start":846.275,"end":880.805},{"sentences":[{"text":"Do you mind repeating those two options, please?","start":880.91003,"end":883.09,"sentiment":"neutral","sentiment_score":0.005140835884958506},{"text":"Thank you.","start":887.07,"end":887.89,"sentiment":"neutral","sentiment_score":0.31899333000183105},{"text":"Yep.","start":890.03,"end":890.53,"sentiment":"neutral","sentiment_score":0.09956037253141405},{"text":"Yep.","start":893.31,"end":893.81,"sentiment":"neutral","sentiment_score":0.09904472529888152},{"text":"Yep.","start":908.075,"end":908.575,"sentiment":"neutral","sentiment_score":0.12956871092319489}],"sentiment":"neutral","sentiment_score":0.07748362737206313,"num_words":13,"start":880.91003,"end":908.575},{"sentences":[{"text":"95.","start":921.77,"end":922.57,"sentiment":"neutral","sentiment_score":0.07074213027954102},{"text":"And then the next one is how much?","start":922.57,"end":924.67004,"sentiment":"neutral","sentiment_score":0.03864513454027474},{"text":"Yep.","start":928.595,"end":929.095,"sentiment":"neutral","sentiment_score":0.04256214201450348},{"text":"$115.","start":932.675,"end":934.115,"sentiment":"neutral","sentiment_score":0.032738618552684784},{"text":"Okay.","start":934.115,"end":934.515,"sentiment":"neutral","sentiment_score":0.05643288791179657}],"sentiment":"neutral","sentiment_score":0.042636404590060316,"num_words":12,"start":921.77,"end":934.515},{"sentences":[{"text":"So if I wanna change it to that 50 megabyte, can I do it today, or do I have to call you the next time?","start":934.515,"end":943.79,"sentiment":"neutral","sentiment_score":0.0009326565521769226},{"text":"Because yep.","start":950.41,"end":951.87,"sentiment":"positive","sentiment_score":0.5002553164958954},{"text":"Yeah.","start":953.265,"end":953.505,"sentiment":"neutral","sentiment_score":0.15321454405784607},{"text":"So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five.","start":953.505,"end":959.60504,"sentiment":"neutral","sentiment_score":0.07120444159954786},{"text":"When would be the best time to upgrade to the next speed?","start":959.66504,"end":964.565,"sentiment":"neutral","sentiment_score":0.04885836302613219}],"sentiment":"neutral","sentiment_score":0.05425388352432492,"num_words":64,"start":934.515,"end":964.565},{"sentences":[{"text":"On the first.","start":968.41,"end":969.13,"sentiment":"neutral","sentiment_score":0.09041515489419301},{"text":"Oh, okay.","start":969.13,"end":969.87,"sentiment":"neutral","sentiment_score":0.11612892895936966},{"text":"One sec.","start":970.57,"end":971.29,"sentiment":"neutral","sentiment_score":0.07067747041583061},{"text":"Not a problem.","start":971.29,"end":972.19,"sentiment":"neutral","sentiment_score":0.20431888103485107},{"text":"I will leave it then.","start":972.32996,"end":973.45,"sentiment":"neutral","sentiment_score":0.1270380824804306}],"sentiment":"neutral","sentiment_score":0.12620035459597906,"num_words":15,"start":968.41,"end":973.45},{"sentences":[{"text":"I'm I'm just gonna try it first, and then I'll call you on the first and then see what we can do.","start":973.45,"end":978.795,"sentiment":"neutral","sentiment_score":0.08453855680471117},{"text":"Yep.","start":978.95496,"end":979.27496,"sentiment":"neutral","sentiment_score":0.06504686921834946},{"text":"And if not so if if it's really slow and we need to we need we need it by tomorrow just for work purposes, if I call you tomorrow, that means I'll need to be paying that amount for for this pay period.","start":979.27496,"end":991.115,"sentiment":"neutral","sentiment_score":-0.19118047081107317},{"text":"Am I paying the difference between the $69.95 and then the top up price, or how would that work?","start":991.115,"end":997.22003,"sentiment":"neutral","sentiment_score":-0.03709267354325244},{"text":"Yes.","start":1004.56,"end":1005.06,"sentiment":"neutral","sentiment_score":0.12363661080598833}],"sentiment":"neutral","sentiment_score":-0.07996499200546464,"num_words":86,"start":973.45,"end":1005.06},{"sentences":[{"text":"Yep.","start":1023.61,"end":1024.11,"sentiment":"neutral","sentiment_score":0.11913156509399414},{"text":"Oh, okay.","start":1026.89,"end":1027.63,"sentiment":"neutral","sentiment_score":0.08278077840805054},{"text":"Oh, okay.","start":1052.8099,"end":1053.45,"sentiment":"neutral","sentiment_score":0.14230011403560638},{"text":"Alright.","start":1053.45,"end":1053.9299,"sentiment":"neutral","sentiment_score":0.23788432776927948},{"text":"Perfect.","start":1053.9299,"end":1054.4299,"sentiment":"positive","sentiment_score":0.5068442821502686}],"sentiment":"neutral","sentiment_score":0.18771742284297943,"num_words":7,"start":1023.61,"end":1054.4299},{"sentences":[{"text":"Yeah.","start":1057.61,"end":1058.11,"sentiment":"neutral","sentiment_score":0.1578388810157776},{"text":"Yep.","start":1061.6951,"end":1062.1951,"sentiment":"neutral","sentiment_score":0.22943678498268127},{"text":"Thank you.","start":1064.8151,"end":1065.635,"sentiment":"positive","sentiment_score":0.4416295289993286},{"text":"Yeah.","start":1067.775,"end":1068.255,"sentiment":"neutral","sentiment_score":0.17544588446617126},{"text":"Thank you so much, Melissa.","start":1068.255,"end":1069.555,"sentiment":"positive","sentiment_score":0.43532542884349823}],"sentiment":"positive","sentiment_score":0.3622607752680779,"num_words":10,"start":1057.61,"end":1069.555},{"sentences":[{"text":"Yeah.","start":1072.511,"end":1072.911,"sentiment":"neutral","sentiment_score":0.22539022564888},{"text":"Exactly.","start":1072.911,"end":1073.411,"sentiment":"positive","sentiment_score":0.35481521487236023},{"text":"Thank you so much for your help, Melissa.","start":1073.791,"end":1075.3309,"sentiment":"positive","sentiment_score":0.8218088746070862},{"text":"I appreciate it.","start":1075.391,"end":1076.1909,"sentiment":"positive","sentiment_score":0.8524309794108073},{"text":"You have a good day.","start":1076.1909,"end":1077.251,"sentiment":"positive","sentiment_score":0.8175612449645996}],"sentiment":"positive","sentiment_score":0.766654200024075,"num_words":18,"start":1072.511,"end":1077.251},{"sentences":[{"text":"Thank you.","start":1079.7109,"end":1080.351,"sentiment":"positive","sentiment_score":0.7251390516757965},{"text":"See you.","start":1080.351,"end":1081.171,"sentiment":"positive","sentiment_score":0.5385724008083344}],"sentiment":"positive","sentiment_score":0.6318557262420654,"num_words":4,"start":1079.7109,"end":1081.171}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Bianca.\n\nChannel 1: Tantra.\n\nChannel 0: Good\n\nChannel 1: Good morning. Hi. Good morning.\n\nChannel 0: morning.\n\nChannel 1: Sorry. What was your name again?\n\nChannel 0: Oh, my name\n\nChannel 1: Oh.\n\nChannel 0: is Melissa.\n\nChannel 1: Larissa. Okay. Hi, Larissa. I just spoke with the tech, spoke with Dom.\n\nChannel 0: Mhmm.\n\nChannel 1: I wasn't I wasn't aware that we had to purchase our own router. That's the first. So I need to ask you the question. And, also, what's the $45 installation fee for them? The one that I've paid.\n\nBecause after speaking with Dom, he said he he can if we don't have our own router, he can help\n\nChannel 0: Uh-huh.\n\nChannel 1: with the router and also send someone to install it with an extra cost. But just wanted to double check with you what's the 45 installation cost. I'm just really, really tight with budget. So if I can work something out with you, that would be great.\n\nChannel 0: Oh, okay. I understand.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just go ahead and check on here. Alright? Just one\n\nChannel 1: Thank\n\nChannel 0: moment.\n\nChannel 1: you so much.\n\nChannel 0: So it's confirmed by our tech that the the one from the wall is not a router.\n\nChannel 1: Yeah. It's not the router. It's it's the MTM. I'm sorry. Maybe I pronounced that wrong.\n\nIt's an MTM box that needs to be connected to the router.\n\nChannel 0: Oh, okay. Got it. And did he mention any router price?\n\nChannel 1: Yeah. So he did he said, if if they are to come because we're in South Melbourne, and he said the office is just about an hour from here, so he can come in the next hour. He said he can give me a 50%, cost router plus the installation, so that would be around $110. Apparently, it's from 300 plus. But I've already paid the $45 installation fee.\n\nSo if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him. Just just trying to work out different options and then minimal cost as possible, please.\n\nChannel 0: Okay. Sure. And he never provided you any example router. Right?\n\nChannel 1: No. But I can ask him or I can text him if that\n\nChannel 0: Yeah.\n\nChannel 1: works.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Yes.\n\nChannel 1: then I just wanted to follow-up the process. Yeah. Okay. I can do that\n\nChannel 0: One moment,\n\nChannel 1: now.\n\nChannel 0: please. So\n\nChannel 1: Thank\n\nChannel 0: about the,\n\nChannel 1: you.\n\nChannel 0: route 13 compatibility, you can just text his number. Okay? That way,\n\nChannel 1: Yep.\n\nChannel 0: he could suggest the best one. Just one moment about this.\n\nChannel 1: Yep. And all\n\nChannel 0: Thank you so much for patiently waiting on the line, Bianca.\n\nChannel 1: That's okay. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: I've just\n\nChannel 0: So\n\nChannel 1: got a response from the tech as well.\n\nChannel 0: yeah. Okay. That's good to know. Actually, Bianca, since you you are wanting to budget this,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you have an option as well to get free connection fee. However, you have to sign up for 24 MAC contract. In that way, the $45 that you paid for the connection fee can be credited\n\nChannel 1: Mhmm.\n\nChannel 0: to the router that you need to pay or the or the installation fee that you need to pay. However, of course, if you are in a lock in contract, you\n\nChannel 1: Mhmm.\n\nChannel 0: have to fulfill the twenty four month contract if you terminate the service within the contract period,\n\nChannel 1: Yep.\n\nChannel 0: the cancellation phase is applicable. So do you have the confirmation that if you will be staying to this address for\n\nChannel 1: Yeah.\n\nChannel 0: two\n\nChannel 1: With\n\nChannel 0: years?\n\nChannel 1: the twenty four months, it's not gonna be possible because we're on at the moment, we're only here for one year.\n\nChannel 0: Oh, okay.\n\nChannel 1: And then so just a question. The 45, that's for installation fee. Could that be put to work? Because I don't know why am I paying installation fee if there is nothing to be installed and if\n\nChannel 0: No.\n\nChannel 1: I have to\n\nChannel 0: Actually,\n\nChannel 1: pay extra.\n\nChannel 0: the connection fee and installation fee is a different charge. The connection fee is charged for activating your Internet service and connecting your account to our network to the network, Lynham network. Because this address is serviceable by Lynham Network. However,\n\nChannel 1: Yep.\n\nChannel 0: it's not yet activated. So once customer requested for service activation, that's for the connection fee. It's cover the connection fee and also in includes the account setup, service activation, and network provisioning. That's a different one. However, for installation fee, not every customer needs to pay this.\n\nIt's a case by case basis because this installation fee covers the physical installation at your premises, tech\n\nChannel 1: Yep.\n\nChannel 0: visit, installation of your router, configuration of your router. But\n\nChannel 1: Yes.\n\nChannel 0: if that's not necessary, you don't need to pay for the installation fee. That's the\n\nChannel 1: Okay.\n\nChannel 0: different of these fees.\n\nChannel 1: So and also I just wanted to ask question as well. With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five\n\nChannel 0: Mhmm. 60\n\nChannel 1: a month?\n\nChannel 0: $9.95. So\n\nChannel 1: Yeah.\n\nChannel 0: sixty nine ninety five is under 50 MBPS unlimited. This is for family three to five users for email, surfing the web, and standard streaming.\n\nChannel 1: Okay.\n\nChannel 0: Your plan is 69? Oh, no. No. I'm so sorry. I'm looking with the standard.\n\n69. It's five n d p s family tree users for email surfing the web and basic streaming.\n\nChannel 1: Oh, that's very slow, isn't it, with that price? Yeah. Okay. So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing. Would I be able to cancel this account?\n\nChannel 0: Yeah. Actually, it's already been provisioned, activate live and operational. We will respect your decision if you wanted to cancel. However, I would love to tell you ahead. Okay?\n\nYou\n\nChannel 1: Yep.\n\nChannel 0: paid for as a upfront payment. It's not refundable, and then you will be liable for a cancellation fee, which is $132.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. It's late to get canceled. And did did he provided you, like, a discounted router price, if I may ask?\n\nChannel 1: Yeah. But it's still it's\n\nChannel 0: Yeah.\n\nChannel 1: still seems very expensive for an Internet connection because to be honest, like, the installation fee and everything is almost, like, $200. With that speed, it it's just not because when I compare the process with the other provider, they're charging me about, I think, $63, but it's 100 megabyte per second for the speed. So 25, it's it's very small. And I wasn't aware\n\nChannel 0: Yeah.\n\nChannel 1: of all this information. This should have been given to me prior to signing up.\n\nChannel 0: Oh, these details is available on our site. As you can see, it shows the price, the\n\nChannel 1: Yeah. The price\n\nChannel 0: the NBPS.\n\nChannel 1: was shown.\n\nChannel 0: It's showing the NBPS as well if you will be seeing Lindham basic. Underneath, it says NBN\n\nChannel 1: Yep.\n\nChannel 0: 25 unlimited. So it\n\nChannel 1: But\n\nChannel 0: it does\n\nChannel 1: it didn't\n\nChannel 0: show\n\nChannel 1: mention\n\nChannel 0: and then\n\nChannel 1: anything about the router and installation because what I felt like when I speak to the tech, there is no, like, fixed price. So is that part of, like, the process with no fixed price and just sort of, like, making prices, or is it is\n\nChannel 0: For\n\nChannel 1: that something\n\nChannel 0: installation\n\nChannel 1: that I can do?\n\nChannel 0: fee?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. There is no fixed price. It really depends, at first, from the location. Of course, they will take time to travel, transport. It really depends from the service location.\n\nIf it's\n\nChannel 1: Yep.\n\nChannel 0: nearby, it can be cheaper. If it's something like that. Reason why it and as I've mentioned, there is no fixed price because not all the customer is being charged for installation fee because,\n\nChannel 1: But the only\n\nChannel 0: some\n\nChannel 1: time\n\nChannel 0: customer\n\nChannel 1: they're not gonna be charged is\n\nChannel 0: yeah.\n\nChannel 1: the 24\n\nChannel 0: Like a tech\n\nChannel 1: months.\n\nChannel 0: b\n\nChannel 1: Yeah?\n\nChannel 0: correct. Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies. The twenty four month contract is providing three months\n\nChannel 1: Yep.\n\nChannel 0: discounted period, and then the connection fee is for free, but installation fee still applies.\n\nChannel 1: Okay. Perfect. Not a problem.\n\nChannel 0: Yeah.\n\nChannel 1: Then in that case, I'll I'll arrange it with the tech and then\n\nChannel 0: Mhmm.\n\nChannel 1: have the modem set up. Thank you\n\nChannel 0: Yeah.\n\nChannel 1: so much\n\nChannel 0: Good.\n\nChannel 1: for your help.\n\nChannel 0: Yes. Please collaborate with him because he handles this kind of tech side to your account. Okay? But if you have any questions about their pricing, invoices, payments, just call me. Okay?\n\nWe're open until nine six\n\nChannel 1: Thank\n\nChannel 0: PM.\n\nChannel 1: you. So the neck\n\nChannel 0: Alright.\n\nChannel 1: is there a neck to upgrade the speed connection to 50 megabyte per second? What what's the what option do I have?\n\nChannel 0: Yeah. You can definitely upgrade it. However, best time to upgrade your plan is, for example,\n\nChannel 1: Yes.\n\nChannel 0: you wanted to upgrade, you have to let us know ahead of time before the first. In that way,\n\nChannel 1: Before.\n\nChannel 0: you will not be charged for the current plan and for your upgraded request plan. Like, for example, you would you would like to upgrade to 50 MBPS.\n\nChannel 1: Yep.\n\nChannel 0: So for you not to be charged twice for the old plan and upgraded plan you're requesting, we will have\n\nChannel 1: Yep.\n\nChannel 0: it back to your account the first, every first of each month.\n\nChannel 1: Okay. Yep.\n\nChannel 0: But\n\nChannel 1: Yep.\n\nChannel 0: there is an option to have it immediately, but you have to pay for the current and then for the new one.\n\nChannel 1: Okay. So\n\nChannel 0: So\n\nChannel 1: how\n\nChannel 0: it's best\n\nChannel 1: what what\n\nChannel 0: to\n\nChannel 1: are I what are my options to upgrade? Just so that I have it in mind and then\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Actually,\n\nChannel 1: can\n\nChannel 0: we do have\n\nChannel 1: thank you.\n\nChannel 0: the Linham standard\n\nChannel 1: Yep.\n\nChannel 0: 50 MBPS, which is $79.95. And then we do have the Linham Fast, $89.95. That is 100 MBPS. Then\n\nChannel 1: Yep.\n\nChannel 0: we have\n\nChannel 1: Yep.\n\nChannel 0: the Superfast. It's fifty fifty symmetric, so it means to say you're getting the same upload and download\n\nChannel 1: Yep.\n\nChannel 0: if you would like that, 95. And then we have the Linham Superfast symmetric, 100 Mbps downloads and uploads. And then we have the Linham Fast residential, which is 200 and\n\nChannel 1: Mhmm.\n\nChannel 0: 25. And then the last one was Supa Fastymetrics, 200 download, 200 upload, one\n\nChannel 1: Yep.\n\nChannel 0: $140. Those are the options\n\nChannel 1: Okay. Do you mind\n\nChannel 0: we\n\nChannel 1: repeating\n\nChannel 0: have.\n\nChannel 1: the I'm just on the 80 and $90 budget. Do you mind\n\nChannel 0: Okay.\n\nChannel 1: repeating those two options, please?\n\nChannel 0: Sure. Let me go back.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: So the Lindenhum FAST NBN\n\nChannel 1: Yep.\n\nChannel 0: 100 MBPS,\n\nChannel 1: Yep.\n\nChannel 0: this is applicable to family five users. If it's just using for email, surfing the web, gaming, it has HD four k quality streaming that is eighty nine ninety five.\n\nChannel 1: Yep.\n\nChannel 0: And then you have Linham Superfast, which is symmetric, fifty fifty, 50 MBPS upload, downloads 50, that is 95.\n\nChannel 1: 95. And then the next one\n\nChannel 0: Yes.\n\nChannel 1: is how much?\n\nChannel 0: And then the next one is two Pafasimetric, one\n\nChannel 1: Yep.\n\nChannel 0: $101,115 dollars.\n\nChannel 1: $115. Okay. So if I wanna change it to that 50 megabyte, can I do it today, or do I have to call you the next time?\n\nChannel 0: You would love to have it\n\nChannel 1: Because yep.\n\nChannel 0: today.\n\nChannel 1: Yeah. So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five. When would be the best time to upgrade to the next speed?\n\nChannel 0: Yeah. The best time to upgrade is on the first.\n\nChannel 1: On the first. Oh, okay.\n\nChannel 0: Yes.\n\nChannel 1: One sec. Not a problem. I will leave it then. I'm I'm just gonna\n\nChannel 0: Mhmm.\n\nChannel 1: try it first, and then I'll call you on the first and then see\n\nChannel 0: Yes.\n\nChannel 1: what we can do. Yep. And if not so if if it's really slow and we need to we need we need it by tomorrow just for work purposes, if I call you tomorrow, that means I'll need to be paying that amount for for this pay period. Am I paying the difference between the $69.95 and then the top up price, or how would that work?\n\nChannel 0: Yeah. Actually, the $79.95 oh, no. No. The $69.95 has been paid. Right?\n\nChannel 1: Yes.\n\nChannel 0: So you you should have you should have the thirty days to have your services used. And we're paying this in advance to the once it's activated, it's being paid as well to the network. So if you would like to change it by tomorrow, you still\n\nChannel 1: Yep.\n\nChannel 0: need you don't need to pay upfront for that upgrade.\n\nChannel 1: Oh,\n\nChannel 0: However,\n\nChannel 1: okay.\n\nChannel 0: once you receive your invoice, you will see the billing site the billing date period, which is tomorrow and then until the end of the month. So it means to say it's like you're paying the first one you choose, and then you're paying the upgrade plan you requested to have effect immediately, something like that.\n\nChannel 1: Oh, okay. Alright.\n\nChannel 0: So I\n\nChannel 1: Perfect.\n\nChannel 0: would suggest you can try first the $69.95 for first month.\n\nChannel 1: Yeah.\n\nChannel 0: And then before the first of next month, just let\n\nChannel 1: Yep.\n\nChannel 0: us know, then we can just put the upgrades so it\n\nChannel 1: Thank\n\nChannel 0: will\n\nChannel 1: you.\n\nChannel 0: not charge you double. Right?\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Thank you\n\nChannel 0: we\n\nChannel 1: so\n\nChannel 0: will\n\nChannel 1: much,\n\nChannel 0: not\n\nChannel 1: Melissa.\n\nChannel 0: charge doubled as well to the network.\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you so much for your help, Melissa. I appreciate it. You have a good day.\n\nChannel 0: You do the same. Be safe.\n\nChannel 1: Thank you. See you.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Bianca.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.18559592962265015}],"sentiment":"neutral","sentiment_score":0.18559592962265015,"channel":0,"num_words":2,"start":0.16,"end":0.9},{"sentences":[{"text":"Tantra.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.19219347834587097}],"sentiment":"neutral","sentiment_score":0.19219347834587097,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Good","start":1.04,"end":1.54,"sentiment":"positive","sentiment_score":0.6146260499954224}],"sentiment":"positive","sentiment_score":0.6146260499954224,"channel":0,"num_words":1,"start":1.04,"end":1.54},{"sentences":[{"text":"Good morning.","start":1.4399999,"end":2.26,"sentiment":"positive","sentiment_score":0.5822150111198425},{"text":"Hi.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.3224952220916748},{"text":"Good morning.","start":2.56,"end":3.3,"sentiment":"positive","sentiment_score":0.4072967767715454}],"sentiment":"positive","sentiment_score":0.4603037595748901,"channel":1,"num_words":5,"start":1.4399999,"end":3.3},{"sentences":[{"text":"morning.","start":3.9599998,"end":4.46,"sentiment":"neutral","sentiment_score":0.18116755783557892}],"sentiment":"neutral","sentiment_score":0.18116755783557892,"channel":0,"num_words":1,"start":3.9599998,"end":4.46},{"sentences":[{"text":"Sorry.","start":4.96,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.05532291531562805},{"text":"What was your name again?","start":5.3599997,"end":6.58,"sentiment":"neutral","sentiment_score":-0.009513863921165466}],"sentiment":"neutral","sentiment_score":0.0012922659516334534,"channel":1,"num_words":6,"start":4.96,"end":6.58},{"sentences":[{"text":"Oh, my name","start":6.8799996,"end":7.52,"sentiment":"neutral","sentiment_score":-0.0011672234783569972}],"sentiment":"neutral","sentiment_score":-0.0011672234783569972,"channel":0,"num_words":3,"start":6.8799996,"end":7.52},{"sentences":[{"text":"Oh.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.006405341438949108}],"sentiment":"neutral","sentiment_score":0.006405341438949108,"channel":1,"num_words":1,"start":7.44,"end":7.94},{"sentences":[{"text":"is Melissa.","start":7.52,"end":8.26,"sentiment":"neutral","sentiment_score":0.014296130742877722}],"sentiment":"neutral","sentiment_score":0.014296130742877722,"channel":0,"num_words":2,"start":7.52,"end":8.26},{"sentences":[{"text":"Larissa.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.010914094746112823},{"text":"Okay.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.015691835433244705},{"text":"Hi, Larissa.","start":10.08,"end":10.8,"sentiment":"neutral","sentiment_score":0.015319231897592545},{"text":"I just spoke with the tech, spoke with Dom.","start":10.8,"end":13.86,"sentiment":"neutral","sentiment_score":-0.0019023680231637424}],"sentiment":"neutral","sentiment_score":0.003086390905082226,"channel":1,"num_words":13,"start":9.2,"end":13.86},{"sentences":[{"text":"Mhmm.","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":-0.05315621942281723}],"sentiment":"neutral","sentiment_score":-0.05315621942281723,"channel":0,"num_words":1,"start":14.505,"end":15.005},{"sentences":[{"text":"I wasn't I wasn't aware that we had to purchase our own router.","start":15.115,"end":18.635,"sentiment":"neutral","sentiment_score":-0.16032617137982294},{"text":"That's the first.","start":18.635,"end":19.535,"sentiment":"neutral","sentiment_score":-0.10326523333787918},{"text":"So I need to ask you the question.","start":19.595,"end":21.215,"sentiment":"neutral","sentiment_score":-0.08478397596627474},{"text":"And, also, what's the $45 installation fee for them?","start":21.675,"end":25.515,"sentiment":"neutral","sentiment_score":-0.08223346041308509},{"text":"The one that I've paid.","start":25.515,"end":26.634998,"sentiment":"neutral","sentiment_score":-0.1405786842107773}],"sentiment":"neutral","sentiment_score":-0.11882374474876806,"channel":1,"num_words":38,"start":15.115,"end":26.634998},{"sentences":[{"text":"Because after speaking with Dom, he said he he can if we don't have our own router, he can help","start":26.634998,"end":33.45,"sentiment":"neutral","sentiment_score":-0.08455873429775237}],"sentiment":"neutral","sentiment_score":-0.08455873429775237,"channel":1,"num_words":20,"start":26.634998,"end":33.45},{"sentences":[{"text":"Uh-huh.","start":33.23,"end":33.73,"sentiment":"neutral","sentiment_score":-0.06856971234083176}],"sentiment":"neutral","sentiment_score":-0.06856971234083176,"channel":0,"num_words":1,"start":33.23,"end":33.73},{"sentences":[{"text":"with the router and also send someone to install it with an extra cost.","start":33.45,"end":37.23,"sentiment":"neutral","sentiment_score":-0.06302145575838429},{"text":"But just wanted to double check with you what's the 45 installation cost.","start":39.13,"end":43.704998,"sentiment":"neutral","sentiment_score":-0.14757548559170502},{"text":"I'm just really, really tight with budget.","start":43.704998,"end":45.625,"sentiment":"negative","sentiment_score":-0.4668257108756474},{"text":"So if I can work something out with you, that would be great.","start":45.625,"end":48.125,"sentiment":"neutral","sentiment_score":0.1580331904383806}],"sentiment":"neutral","sentiment_score":-0.08540702539872616,"channel":1,"num_words":47,"start":33.45,"end":48.125},{"sentences":[{"text":"Oh, okay.","start":47.855003,"end":48.815002,"sentiment":"neutral","sentiment_score":0.007733043283224106},{"text":"I understand.","start":48.815002,"end":49.555,"sentiment":"neutral","sentiment_score":0.0016175517812371254}],"sentiment":"neutral","sentiment_score":0.004675297532230616,"channel":0,"num_words":4,"start":47.855003,"end":49.555},{"sentences":[{"text":"Yeah.","start":49.625,"end":50.125,"sentiment":"neutral","sentiment_score":0.0020882058888673782}],"sentiment":"neutral","sentiment_score":0.0020882058888673782,"channel":1,"num_words":1,"start":49.625,"end":50.125},{"sentences":[{"text":"Let me just go ahead and check on here.","start":49.775,"end":51.775,"sentiment":"neutral","sentiment_score":0.01050077047612932},{"text":"Alright?","start":51.775,"end":52.255,"sentiment":"neutral","sentiment_score":0.04342729598283768},{"text":"Just one","start":52.255,"end":52.735,"sentiment":"neutral","sentiment_score":0.07950584590435028}],"sentiment":"neutral","sentiment_score":0.024745493506391842,"channel":0,"num_words":12,"start":49.775,"end":52.735},{"sentences":[{"text":"Thank","start":52.504997,"end":52.745,"sentiment":"positive","sentiment_score":0.3521042466163635}],"sentiment":"positive","sentiment_score":0.3521042466163635,"channel":1,"num_words":1,"start":52.504997,"end":52.745},{"sentences":[{"text":"moment.","start":52.735,"end":53.235,"sentiment":"positive","sentiment_score":0.413654088973999}],"sentiment":"positive","sentiment_score":0.413654088973999,"channel":0,"num_words":1,"start":52.735,"end":53.235},{"sentences":[{"text":"you so much.","start":52.745,"end":53.645,"sentiment":"positive","sentiment_score":0.40133750438690186}],"sentiment":"positive","sentiment_score":0.40133750438690186,"channel":1,"num_words":3,"start":52.745,"end":53.645},{"sentences":[{"text":"So it's confirmed by our tech that the the one from the wall is not a router.","start":53.61,"end":59.949997,"sentiment":"neutral","sentiment_score":-0.09914193148998653}],"sentiment":"neutral","sentiment_score":-0.09914193148998653,"channel":0,"num_words":17,"start":53.61,"end":59.949997},{"sentences":[{"text":"Yeah.","start":60.53,"end":60.77,"sentiment":"neutral","sentiment_score":-0.1212751716375351},{"text":"It's not the router.","start":60.77,"end":61.57,"sentiment":"neutral","sentiment_score":-0.11850351095199585},{"text":"It's it's the MTM.","start":61.57,"end":63.03,"sentiment":"neutral","sentiment_score":-0.05596535839140415},{"text":"I'm sorry.","start":63.49,"end":63.97,"sentiment":"neutral","sentiment_score":-0.13873594999313354},{"text":"Maybe I pronounced that wrong.","start":63.97,"end":65.25,"sentiment":"neutral","sentiment_score":-0.18764523565769195}],"sentiment":"neutral","sentiment_score":-0.12717804545536637,"channel":1,"num_words":16,"start":60.53,"end":65.25},{"sentences":[{"text":"It's an MTM box that needs to be connected to the router.","start":65.25,"end":68.39,"sentiment":"neutral","sentiment_score":-0.0699874646961689}],"sentiment":"neutral","sentiment_score":-0.0699874646961689,"channel":1,"num_words":12,"start":65.25,"end":68.39},{"sentences":[{"text":"Oh, okay.","start":68.805,"end":69.365005,"sentiment":"neutral","sentiment_score":-0.013376693241298199},{"text":"Got it.","start":69.365005,"end":69.765,"sentiment":"neutral","sentiment_score":-0.014742891304194927},{"text":"And did he mention any router price?","start":69.765,"end":74.265,"sentiment":"neutral","sentiment_score":-0.026835767020072256}],"sentiment":"neutral","sentiment_score":-0.02218995802104473,"channel":0,"num_words":11,"start":68.805,"end":74.265},{"sentences":[{"text":"Yeah.","start":74.815,"end":75.135,"sentiment":"neutral","sentiment_score":-0.017163023352622986},{"text":"So he did he said, if if they are to come because we're in South Melbourne, and he said the office is just about an hour from here, so he can come in the next hour.","start":75.135,"end":85.35,"sentiment":"neutral","sentiment_score":-0.012133238112760915},{"text":"He said he can give me a 50%, cost router plus the installation, so that would be around $110.","start":85.89,"end":93.27,"sentiment":"neutral","sentiment_score":0.00440284707828572},{"text":"Apparently, it's from 300 plus.","start":93.57,"end":95.75,"sentiment":"neutral","sentiment_score":-0.07306804731488228},{"text":"But I've already paid the $45 installation fee.","start":96.665,"end":100.025,"sentiment":"neutral","sentiment_score":-0.24398154020309448}],"sentiment":"neutral","sentiment_score":-0.038949247233677604,"channel":1,"num_words":69,"start":74.815,"end":100.025},{"sentences":[{"text":"So if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him.","start":100.025,"end":114.76,"sentiment":"neutral","sentiment_score":0.20632243314956097},{"text":"Just just trying to work out different options and then minimal cost as possible, please.","start":114.76,"end":119.82,"sentiment":"neutral","sentiment_score":0.13747457365194957}],"sentiment":"neutral","sentiment_score":0.18966569294852595,"channel":1,"num_words":62,"start":100.025,"end":119.82},{"sentences":[{"text":"Okay.","start":120.5,"end":121.0,"sentiment":"neutral","sentiment_score":0.08220833539962769},{"text":"Sure.","start":121.06,"end":121.56,"sentiment":"neutral","sentiment_score":0.10755535215139388},{"text":"And he never provided you any example router.","start":122.5,"end":127.975,"sentiment":"neutral","sentiment_score":0.014484525192528963},{"text":"Right?","start":127.975,"end":128.475,"sentiment":"neutral","sentiment_score":0.00904038082808256}],"sentiment":"neutral","sentiment_score":0.02860729726539417,"channel":0,"num_words":11,"start":120.5,"end":128.475},{"sentences":[{"text":"No.","start":129.095,"end":129.415,"sentiment":"neutral","sentiment_score":-0.02657817304134369},{"text":"But I can ask him or I can text him if that","start":129.415,"end":132.295,"sentiment":"neutral","sentiment_score":0.022970004472881556}],"sentiment":"neutral","sentiment_score":0.019158606202556536,"channel":1,"num_words":13,"start":129.095,"end":132.295},{"sentences":[{"text":"Yeah.","start":132.215,"end":132.535,"sentiment":"neutral","sentiment_score":0.068060502409935}],"sentiment":"neutral","sentiment_score":0.068060502409935,"channel":0,"num_words":1,"start":132.215,"end":132.535},{"sentences":[{"text":"works.","start":132.295,"end":132.69499,"sentiment":"neutral","sentiment_score":0.08231082558631897}],"sentiment":"neutral","sentiment_score":0.08231082558631897,"channel":1,"num_words":1,"start":132.295,"end":132.69499},{"sentences":[{"text":"Yeah.","start":132.535,"end":132.855,"sentiment":"neutral","sentiment_score":0.04134313017129898}],"sentiment":"neutral","sentiment_score":0.04134313017129898,"channel":0,"num_words":1,"start":132.535,"end":132.855},{"sentences":[{"text":"But","start":132.69499,"end":132.935,"sentiment":"neutral","sentiment_score":0.0346347838640213}],"sentiment":"neutral","sentiment_score":0.0346347838640213,"channel":1,"num_words":1,"start":132.69499,"end":132.935},{"sentences":[{"text":"Yes.","start":132.855,"end":133.355,"sentiment":"neutral","sentiment_score":0.056957878172397614}],"sentiment":"neutral","sentiment_score":0.056957878172397614,"channel":0,"num_words":1,"start":132.855,"end":133.355},{"sentences":[{"text":"then I just wanted to follow-up the process.","start":132.935,"end":134.775,"sentiment":"neutral","sentiment_score":0.056743575260043144},{"text":"Yeah.","start":134.775,"end":135.03,"sentiment":"neutral","sentiment_score":0.09193525463342668},{"text":"Okay.","start":135.11,"end":135.19,"sentiment":"neutral","sentiment_score":0.10696374624967576},{"text":"I can do that","start":135.19,"end":137.594,"sentiment":"neutral","sentiment_score":0.11101190745830536}],"sentiment":"neutral","sentiment_score":0.07834965948547636,"channel":1,"num_words":14,"start":132.935,"end":137.594},{"sentences":[{"text":"One moment,","start":137.495,"end":138.27,"sentiment":"neutral","sentiment_score":0.09045625850558281}],"sentiment":"neutral","sentiment_score":0.09045625850558281,"channel":0,"num_words":2,"start":137.495,"end":138.27},{"sentences":[{"text":"now.","start":137.926,"end":138.426,"sentiment":"neutral","sentiment_score":0.11130273342132568}],"sentiment":"neutral","sentiment_score":0.11130273342132568,"channel":1,"num_words":1,"start":137.926,"end":138.426},{"sentences":[{"text":"please.","start":138.35,"end":138.67,"sentiment":"neutral","sentiment_score":0.09897926449775696},{"text":"So","start":138.67,"end":138.99,"sentiment":"neutral","sentiment_score":0.17068320512771606}],"sentiment":"neutral","sentiment_score":0.1348312348127365,"channel":0,"num_words":2,"start":138.35,"end":138.99},{"sentences":[{"text":"Thank","start":138.758,"end":139.258,"sentiment":"positive","sentiment_score":0.4149922728538513}],"sentiment":"positive","sentiment_score":0.4149922728538513,"channel":1,"num_words":1,"start":138.758,"end":139.258},{"sentences":[{"text":"about the,","start":138.99,"end":139.89,"sentiment":"positive","sentiment_score":0.3360369801521301}],"sentiment":"positive","sentiment_score":0.3360369801521301,"channel":0,"num_words":2,"start":138.99,"end":139.89},{"sentences":[{"text":"you.","start":139.59,"end":140.09,"sentiment":"neutral","sentiment_score":0.32406044006347656}],"sentiment":"neutral","sentiment_score":0.32406044006347656,"channel":1,"num_words":1,"start":139.59,"end":140.09},{"sentences":[{"text":"route 13 compatibility, you can just text his number.","start":140.35,"end":144.51001,"sentiment":"neutral","sentiment_score":0.24974050786760119},{"text":"Okay?","start":144.51001,"end":145.01001,"sentiment":"neutral","sentiment_score":0.178635835647583},{"text":"That way,","start":145.15001,"end":145.95,"sentiment":"neutral","sentiment_score":0.2137955278158188}],"sentiment":"neutral","sentiment_score":0.2378242885073026,"channel":0,"num_words":12,"start":140.35,"end":145.95},{"sentences":[{"text":"Yep.","start":145.83,"end":146.33,"sentiment":"neutral","sentiment_score":0.24221384525299072}],"sentiment":"neutral","sentiment_score":0.24221384525299072,"channel":1,"num_words":1,"start":145.83,"end":146.33},{"sentences":[{"text":"he could suggest the best one.","start":145.95,"end":147.81,"sentiment":"neutral","sentiment_score":0.23590445518493652},{"text":"Just one moment about this.","start":149.07,"end":150.85,"sentiment":"neutral","sentiment_score":0.1423942729830742}],"sentiment":"neutral","sentiment_score":0.19339982691136273,"channel":0,"num_words":11,"start":145.95,"end":150.85},{"sentences":[{"text":"Yep.","start":151.315,"end":151.815,"sentiment":"neutral","sentiment_score":0.14418140053749084},{"text":"And all","start":152.19499,"end":153.175,"sentiment":"neutral","sentiment_score":0.15139032155275345}],"sentiment":"neutral","sentiment_score":0.14898734788099924,"channel":1,"num_words":3,"start":151.315,"end":153.175},{"sentences":[{"text":"Thank you so much for patiently waiting on the line, Bianca.","start":364.43,"end":367.41,"sentiment":"positive","sentiment_score":0.6862598874352195}],"sentiment":"positive","sentiment_score":0.6862598874352195,"channel":0,"num_words":11,"start":364.43,"end":367.41},{"sentences":[{"text":"That's okay.","start":368.035,"end":368.595,"sentiment":"positive","sentiment_score":0.5469614863395691},{"text":"Thank you.","start":368.595,"end":369.235,"sentiment":"positive","sentiment_score":0.5829835534095764}],"sentiment":"positive","sentiment_score":0.5649725198745728,"channel":1,"num_words":4,"start":368.035,"end":369.235},{"sentences":[{"text":"Alright.","start":369.07,"end":369.57,"sentiment":"neutral","sentiment_score":0.253532350063324}],"sentiment":"neutral","sentiment_score":0.253532350063324,"channel":0,"num_words":1,"start":369.07,"end":369.57},{"sentences":[{"text":"I've just","start":369.235,"end":369.715,"sentiment":"neutral","sentiment_score":0.11540302634239197}],"sentiment":"neutral","sentiment_score":0.11540302634239197,"channel":1,"num_words":2,"start":369.235,"end":369.715},{"sentences":[{"text":"So","start":369.63,"end":369.95,"sentiment":"neutral","sentiment_score":0.1046110987663269}],"sentiment":"neutral","sentiment_score":0.1046110987663269,"channel":0,"num_words":1,"start":369.63,"end":369.95},{"sentences":[{"text":"got a response from the tech as well.","start":369.715,"end":372.055,"sentiment":"neutral","sentiment_score":0.16884870268404484}],"sentiment":"neutral","sentiment_score":0.16884870268404484,"channel":1,"num_words":8,"start":369.715,"end":372.055},{"sentences":[{"text":"yeah.","start":372.83002,"end":373.15,"sentiment":"neutral","sentiment_score":0.1889616847038269},{"text":"Okay.","start":373.15,"end":373.47,"sentiment":"neutral","sentiment_score":0.26311659812927246},{"text":"That's good to know.","start":373.47,"end":374.59,"sentiment":"positive","sentiment_score":0.43632304668426514},{"text":"Actually, Bianca, since you you are wanting to budget this,","start":374.59,"end":380.05002,"sentiment":"neutral","sentiment_score":0.10043556913733483}],"sentiment":"neutral","sentiment_score":0.20010788505896926,"channel":0,"num_words":16,"start":372.83002,"end":380.05002},{"sentences":[{"text":"Yeah.","start":380.195,"end":380.595,"sentiment":"neutral","sentiment_score":0.09635630249977112},{"text":"Yeah.","start":380.595,"end":381.095,"sentiment":"neutral","sentiment_score":0.13032981753349304}],"sentiment":"neutral","sentiment_score":0.11334306001663208,"channel":1,"num_words":2,"start":380.195,"end":381.095},{"sentences":[{"text":"you have an option as well to get free connection fee.","start":380.695,"end":385.33502,"sentiment":"neutral","sentiment_score":0.13863647525960748},{"text":"However, you have to sign up for 24 MAC contract.","start":385.33502,"end":388.55502,"sentiment":"neutral","sentiment_score":0.028730836138129233},{"text":"In that way, the $45 that you paid for the connection fee can be credited","start":388.935,"end":395.13,"sentiment":"neutral","sentiment_score":0.18034867842992147}],"sentiment":"neutral","sentiment_score":0.12548721571349436,"channel":0,"num_words":36,"start":380.695,"end":395.13},{"sentences":[{"text":"Mhmm.","start":394.67,"end":395.17,"sentiment":"neutral","sentiment_score":0.14095227420330048}],"sentiment":"neutral","sentiment_score":0.14095227420330048,"channel":1,"num_words":1,"start":394.67,"end":395.17},{"sentences":[{"text":"to the router that you need to pay or the or the installation fee that you need to pay.","start":395.34998,"end":400.49,"sentiment":"neutral","sentiment_score":0.07986200522435338},{"text":"However, of course, if you are in a lock in contract, you","start":400.94998,"end":405.11,"sentiment":"neutral","sentiment_score":-0.01701506009946267}],"sentiment":"neutral","sentiment_score":0.042361205744166526,"channel":0,"num_words":31,"start":395.34998,"end":405.11},{"sentences":[{"text":"Mhmm.","start":404.975,"end":405.475,"sentiment":"neutral","sentiment_score":-0.008648604154586792}],"sentiment":"neutral","sentiment_score":-0.008648604154586792,"channel":1,"num_words":1,"start":404.975,"end":405.475},{"sentences":[{"text":"have to fulfill the twenty four month contract if you terminate the service within the contract period,","start":405.11,"end":412.985,"sentiment":"neutral","sentiment_score":-0.00010323140989331638}],"sentiment":"neutral","sentiment_score":-0.00010323140989331638,"channel":0,"num_words":17,"start":405.11,"end":412.985},{"sentences":[{"text":"Yep.","start":413.91998,"end":414.41998,"sentiment":"neutral","sentiment_score":0.02680964581668377}],"sentiment":"neutral","sentiment_score":0.02680964581668377,"channel":1,"num_words":1,"start":413.91998,"end":414.41998},{"sentences":[{"text":"the cancellation phase is applicable.","start":414.16498,"end":416.585,"sentiment":"neutral","sentiment_score":-0.008347386494278908},{"text":"So do you have the confirmation that if you will be staying to this address for","start":417.04498,"end":426.27,"sentiment":"neutral","sentiment_score":0.028044751845300198}],"sentiment":"neutral","sentiment_score":0.019379957002543267,"channel":0,"num_words":21,"start":414.16498,"end":426.27},{"sentences":[{"text":"Yeah.","start":425.845,"end":426.345,"sentiment":"neutral","sentiment_score":-0.005577255971729755}],"sentiment":"neutral","sentiment_score":-0.005577255971729755,"channel":1,"num_words":1,"start":425.845,"end":426.345},{"sentences":[{"text":"two","start":426.65,"end":426.97,"sentiment":"neutral","sentiment_score":-0.012583950534462929}],"sentiment":"neutral","sentiment_score":-0.012583950534462929,"channel":0,"num_words":1,"start":426.65,"end":426.97},{"sentences":[{"text":"With","start":426.885,"end":427.125,"sentiment":"neutral","sentiment_score":-0.02143503539264202}],"sentiment":"neutral","sentiment_score":-0.02143503539264202,"channel":1,"num_words":1,"start":426.885,"end":427.125},{"sentences":[{"text":"years?","start":426.97,"end":427.47,"sentiment":"neutral","sentiment_score":-0.04011405259370804}],"sentiment":"neutral","sentiment_score":-0.04011405259370804,"channel":0,"num_words":1,"start":426.97,"end":427.47},{"sentences":[{"text":"the twenty four months, it's not gonna be possible because we're on at the moment, we're only here for one year.","start":427.125,"end":433.145,"sentiment":"neutral","sentiment_score":-0.17260479927062988}],"sentiment":"neutral","sentiment_score":-0.17260479927062988,"channel":1,"num_words":21,"start":427.125,"end":433.145},{"sentences":[{"text":"Oh, okay.","start":434.00998,"end":434.83,"sentiment":"neutral","sentiment_score":-0.011505022644996643}],"sentiment":"neutral","sentiment_score":-0.011505022644996643,"channel":0,"num_words":2,"start":434.00998,"end":434.83},{"sentences":[{"text":"And then so just a question.","start":435.125,"end":436.585,"sentiment":"neutral","sentiment_score":-0.019313274882733822},{"text":"The 45, that's for installation fee.","start":436.90997,"end":439.49,"sentiment":"neutral","sentiment_score":-0.04654534036914507},{"text":"Could that be put to work?","start":439.62997,"end":441.47,"sentiment":"neutral","sentiment_score":-0.05616329610347748},{"text":"Because I don't know why am I paying installation fee if there is nothing to be installed and if","start":441.47,"end":446.03,"sentiment":"neutral","sentiment_score":-0.20099460098304248}],"sentiment":"neutral","sentiment_score":-0.12300078072459311,"channel":1,"num_words":37,"start":435.125,"end":446.03},{"sentences":[{"text":"No.","start":445.95502,"end":446.27502,"sentiment":"neutral","sentiment_score":-0.1372123509645462}],"sentiment":"neutral","sentiment_score":-0.1372123509645462,"channel":0,"num_words":1,"start":445.95502,"end":446.27502},{"sentences":[{"text":"I have to","start":446.03,"end":446.34998,"sentiment":"neutral","sentiment_score":-0.10247938086589177}],"sentiment":"neutral","sentiment_score":-0.10247938086589177,"channel":1,"num_words":3,"start":446.03,"end":446.34998},{"sentences":[{"text":"Actually,","start":446.27502,"end":446.77502,"sentiment":"neutral","sentiment_score":-0.15397273004055023}],"sentiment":"neutral","sentiment_score":-0.15397273004055023,"channel":0,"num_words":1,"start":446.27502,"end":446.77502},{"sentences":[{"text":"pay extra.","start":446.34998,"end":447.16998,"sentiment":"neutral","sentiment_score":-0.14147239550948143}],"sentiment":"neutral","sentiment_score":-0.14147239550948143,"channel":1,"num_words":2,"start":446.34998,"end":447.16998},{"sentences":[{"text":"the connection fee and installation fee is a different charge.","start":447.075,"end":452.59,"sentiment":"neutral","sentiment_score":-0.07864392772316933},{"text":"The connection fee is charged for activating your Internet service and connecting your account to our network to the network, Lynham network.","start":452.81,"end":461.55,"sentiment":"neutral","sentiment_score":-0.009478384628891945},{"text":"Because this address is serviceable by Lynham Network.","start":462.13498,"end":465.595,"sentiment":"neutral","sentiment_score":0.024035794544033706},{"text":"However,","start":465.97498,"end":466.47498,"sentiment":"neutral","sentiment_score":-0.019045332446694378}],"sentiment":"neutral","sentiment_score":-0.02004201744296929,"channel":0,"num_words":41,"start":447.075,"end":466.47498},{"sentences":[{"text":"Yep.","start":466.28,"end":466.78,"sentiment":"neutral","sentiment_score":0.008309483528137207}],"sentiment":"neutral","sentiment_score":0.008309483528137207,"channel":1,"num_words":1,"start":466.28,"end":466.78},{"sentences":[{"text":"it's not yet activated.","start":466.69498,"end":468.155,"sentiment":"neutral","sentiment_score":-0.12851790338754654},{"text":"So once customer requested for service activation, that's for the connection fee.","start":468.29498,"end":475.01498,"sentiment":"neutral","sentiment_score":-0.02691516311218341},{"text":"It's cover the connection fee and also in includes the account setup, service activation, and network provisioning.","start":475.01498,"end":482.67,"sentiment":"neutral","sentiment_score":0.033014244016479045},{"text":"That's a different one.","start":482.81,"end":483.93,"sentiment":"neutral","sentiment_score":-0.04289781302213669},{"text":"However, for installation fee, not every customer needs to pay this.","start":483.93,"end":488.89,"sentiment":"neutral","sentiment_score":-0.048266874118284744}],"sentiment":"neutral","sentiment_score":-0.020382047708456714,"channel":0,"num_words":48,"start":466.69498,"end":488.89},{"sentences":[{"text":"It's a case by case basis because this installation fee covers the physical installation at your premises, tech","start":488.89,"end":498.115,"sentiment":"neutral","sentiment_score":0.05460322710374991}],"sentiment":"neutral","sentiment_score":0.05460322710374991,"channel":0,"num_words":18,"start":488.89,"end":498.115},{"sentences":[{"text":"Yep.","start":497.93997,"end":498.43997,"sentiment":"neutral","sentiment_score":0.1063651442527771}],"sentiment":"neutral","sentiment_score":0.1063651442527771,"channel":1,"num_words":1,"start":497.93997,"end":498.43997},{"sentences":[{"text":"visit, installation of your router, configuration of your router.","start":498.115,"end":503.335,"sentiment":"neutral","sentiment_score":0.08810272647274865},{"text":"But","start":503.95502,"end":504.45502,"sentiment":"neutral","sentiment_score":0.15270519256591797}],"sentiment":"neutral","sentiment_score":0.09456297308206559,"channel":0,"num_words":10,"start":498.115,"end":504.45502},{"sentences":[{"text":"Yes.","start":504.18,"end":504.68,"sentiment":"neutral","sentiment_score":0.2493232488632202}],"sentiment":"neutral","sentiment_score":0.2493232488632202,"channel":1,"num_words":1,"start":504.18,"end":504.68},{"sentences":[{"text":"if that's not necessary, you don't need to pay for the installation fee.","start":504.96002,"end":509.46002,"sentiment":"neutral","sentiment_score":0.16032934188842773},{"text":"That's the","start":510.24002,"end":510.96002,"sentiment":"neutral","sentiment_score":0.1441803053021431}],"sentiment":"neutral","sentiment_score":0.15817613701025646,"channel":0,"num_words":15,"start":504.96002,"end":510.96002},{"sentences":[{"text":"Okay.","start":510.835,"end":511.335,"sentiment":"neutral","sentiment_score":0.10120756924152374}],"sentiment":"neutral","sentiment_score":0.10120756924152374,"channel":1,"num_words":1,"start":510.835,"end":511.335},{"sentences":[{"text":"different of these fees.","start":510.96002,"end":512.66003,"sentiment":"neutral","sentiment_score":0.09306936152279377}],"sentiment":"neutral","sentiment_score":0.09306936152279377,"channel":0,"num_words":4,"start":510.96002,"end":512.66003},{"sentences":[{"text":"So and also I just wanted to ask question as well.","start":513.235,"end":516.755,"sentiment":"neutral","sentiment_score":0.09663040935993195},{"text":"With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five","start":516.755,"end":525.28,"sentiment":"neutral","sentiment_score":0.04286629124544561}],"sentiment":"neutral","sentiment_score":0.061943881544134306,"channel":1,"num_words":31,"start":513.235,"end":525.28},{"sentences":[{"text":"Mhmm.","start":525.055,"end":525.21497,"sentiment":"neutral","sentiment_score":0.022764351218938828},{"text":"60","start":525.21497,"end":525.695,"sentiment":"neutral","sentiment_score":0.01616593822836876}],"sentiment":"neutral","sentiment_score":0.019465144723653793,"channel":0,"num_words":2,"start":525.055,"end":525.695},{"sentences":[{"text":"a month?","start":525.28,"end":525.94,"sentiment":"neutral","sentiment_score":0.014659801498055458}],"sentiment":"neutral","sentiment_score":0.014659801498055458,"channel":1,"num_words":2,"start":525.28,"end":525.94},{"sentences":[{"text":"$9.95.","start":525.695,"end":526.915,"sentiment":"neutral","sentiment_score":0.01793711632490158},{"text":"So","start":527.135,"end":527.635,"sentiment":"neutral","sentiment_score":0.06763821840286255}],"sentiment":"neutral","sentiment_score":0.042787667363882065,"channel":0,"num_words":2,"start":525.695,"end":527.635},{"sentences":[{"text":"Yeah.","start":527.28,"end":527.78,"sentiment":"neutral","sentiment_score":0.0969218984246254}],"sentiment":"neutral","sentiment_score":0.0969218984246254,"channel":1,"num_words":1,"start":527.28,"end":527.78},{"sentences":[{"text":"sixty nine ninety five is under 50 MBPS unlimited.","start":528.095,"end":532.355,"sentiment":"neutral","sentiment_score":0.1157592386007309},{"text":"This is for family three to five users for email, surfing the web, and standard streaming.","start":533.11,"end":539.05,"sentiment":"neutral","sentiment_score":0.12798279710114002}],"sentiment":"neutral","sentiment_score":0.12358231604099273,"channel":0,"num_words":25,"start":528.095,"end":539.05},{"sentences":[{"text":"Okay.","start":541.11505,"end":541.61505,"sentiment":"neutral","sentiment_score":0.03697019815444946}],"sentiment":"neutral","sentiment_score":0.03697019815444946,"channel":1,"num_words":1,"start":541.11505,"end":541.61505},{"sentences":[{"text":"Your plan is 69?","start":543.19,"end":544.91003,"sentiment":"neutral","sentiment_score":0.01945918332785368},{"text":"Oh, no.","start":544.91003,"end":545.27,"sentiment":"neutral","sentiment_score":-0.1741941124200821},{"text":"No.","start":545.27,"end":545.51,"sentiment":"neutral","sentiment_score":-0.29380905628204346},{"text":"I'm so sorry.","start":545.51,"end":546.23004,"sentiment":"negative","sentiment_score":-0.3394741217295329},{"text":"I'm looking with the standard.","start":546.23004,"end":547.61,"sentiment":"neutral","sentiment_score":-0.13935136497020723}],"sentiment":"neutral","sentiment_score":-0.15196931585669518,"channel":0,"num_words":15,"start":543.19,"end":547.61},{"sentences":[{"text":"69.","start":547.67,"end":548.15,"sentiment":"neutral","sentiment_score":-0.02270419150590897},{"text":"It's five n d p s family tree users for email surfing the web and basic streaming.","start":548.15,"end":554.305,"sentiment":"neutral","sentiment_score":-0.020552197580828387}],"sentiment":"neutral","sentiment_score":-0.02067175279888842,"channel":0,"num_words":18,"start":547.67,"end":554.305},{"sentences":[{"text":"Oh, that's very slow, isn't it, with that price?","start":555.04,"end":557.86,"sentiment":"negative","sentiment_score":-0.6553597582711114},{"text":"Yeah.","start":559.92,"end":560.42,"sentiment":"neutral","sentiment_score":-0.1982626914978027},{"text":"Okay.","start":560.64,"end":561.14,"sentiment":"neutral","sentiment_score":-0.12264649569988252},{"text":"So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing.","start":561.6,"end":573.465,"sentiment":"neutral","sentiment_score":-0.15432651352602988},{"text":"Would I be able to cancel this account?","start":573.465,"end":575.805,"sentiment":"neutral","sentiment_score":-0.04637233749963343}],"sentiment":"neutral","sentiment_score":-0.2260504734209355,"channel":1,"num_words":51,"start":555.04,"end":575.805},{"sentences":[{"text":"Yeah.","start":575.77997,"end":576.18,"sentiment":"neutral","sentiment_score":0.06594318896532059},{"text":"Actually, it's already been provisioned, activate live and operational.","start":576.18,"end":580.415,"sentiment":"neutral","sentiment_score":0.23370261738697687},{"text":"We will respect your decision if you wanted to cancel.","start":581.195,"end":584.335,"sentiment":"neutral","sentiment_score":0.28046962767839434},{"text":"However, I would love to tell you ahead.","start":584.395,"end":589.275,"sentiment":"positive","sentiment_score":0.39479036442935467},{"text":"Okay?","start":589.275,"end":589.775,"sentiment":"neutral","sentiment_score":0.2924685478210449}],"sentiment":"neutral","sentiment_score":0.29050877536165304,"channel":0,"num_words":29,"start":575.77997,"end":589.775},{"sentences":[{"text":"You","start":590.315,"end":590.555,"sentiment":"neutral","sentiment_score":0.03302527591586113}],"sentiment":"neutral","sentiment_score":0.03302527591586113,"channel":0,"num_words":1,"start":590.315,"end":590.555},{"sentences":[{"text":"Yep.","start":590.54,"end":591.04,"sentiment":"neutral","sentiment_score":0.03176882117986679}],"sentiment":"neutral","sentiment_score":0.03176882117986679,"channel":1,"num_words":1,"start":590.54,"end":591.04},{"sentences":[{"text":"paid for as a upfront payment.","start":590.555,"end":592.41,"sentiment":"neutral","sentiment_score":-0.03824772126972675},{"text":"It's not refundable, and then you will be liable for a cancellation fee, which is $132.","start":592.56995,"end":600.43,"sentiment":"neutral","sentiment_score":-0.2121171709150076}],"sentiment":"neutral","sentiment_score":-0.16469823010265827,"channel":0,"num_words":22,"start":590.555,"end":600.43},{"sentences":[{"text":"Okay.","start":602.395,"end":602.895,"sentiment":"neutral","sentiment_score":-0.005762962624430656}],"sentiment":"neutral","sentiment_score":-0.005762962624430656,"channel":1,"num_words":1,"start":602.395,"end":602.895},{"sentences":[{"text":"Yeah.","start":602.64996,"end":602.88995,"sentiment":"neutral","sentiment_score":-0.013737274333834648},{"text":"It's late to get canceled.","start":602.88995,"end":604.67,"sentiment":"neutral","sentiment_score":-0.12934306114912034},{"text":"And did did he provided you, like, a discounted router price, if I may ask?","start":606.485,"end":612.185,"sentiment":"neutral","sentiment_score":0.0045438463489214575}],"sentiment":"neutral","sentiment_score":-0.02820451832598164,"channel":0,"num_words":21,"start":602.64996,"end":612.185},{"sentences":[{"text":"Yeah.","start":612.75995,"end":613.07996,"sentiment":"neutral","sentiment_score":-0.037904880940914154},{"text":"But it's still it's","start":613.07996,"end":614.12,"sentiment":"neutral","sentiment_score":-0.1133391261100769}],"sentiment":"neutral","sentiment_score":-0.09825227707624436,"channel":1,"num_words":5,"start":612.75995,"end":614.12},{"sentences":[{"text":"Yeah.","start":613.925,"end":614.425,"sentiment":"neutral","sentiment_score":-0.2375989556312561}],"sentiment":"neutral","sentiment_score":-0.2375989556312561,"channel":0,"num_words":1,"start":613.925,"end":614.425},{"sentences":[{"text":"still seems very expensive for an Internet connection because to be honest, like, the installation fee and everything is almost, like, $200.","start":614.12,"end":622.305,"sentiment":"negative","sentiment_score":-0.5357709201899442},{"text":"With that speed, it it's just not because when I compare the process with the other provider, they're charging me about, I think, $63, but it's 100 megabyte per second for the speed.","start":622.305,"end":634.71,"sentiment":"negative","sentiment_score":-0.392765406406287},{"text":"So 25, it's it's very small.","start":635.33,"end":637.91003,"sentiment":"negative","sentiment_score":-0.5152157098054886},{"text":"And I wasn't aware","start":638.21,"end":639.25,"sentiment":"neutral","sentiment_score":-0.2968176007270813}],"sentiment":"negative","sentiment_score":-0.44656589718965384,"channel":1,"num_words":65,"start":614.12,"end":639.25},{"sentences":[{"text":"Yeah.","start":638.96497,"end":639.46497,"sentiment":"neutral","sentiment_score":-0.1457621157169342}],"sentiment":"neutral","sentiment_score":-0.1457621157169342,"channel":0,"num_words":1,"start":638.96497,"end":639.46497},{"sentences":[{"text":"of all this information.","start":639.25,"end":640.29004,"sentiment":"neutral","sentiment_score":-0.12116854265332222},{"text":"This should have been given to me prior to signing up.","start":640.29004,"end":643.35004,"sentiment":"neutral","sentiment_score":-0.0884805866940455}],"sentiment":"neutral","sentiment_score":-0.09719737494985263,"channel":1,"num_words":15,"start":639.25,"end":643.35004},{"sentences":[{"text":"Oh, these details is available on our site.","start":643.605,"end":647.685,"sentiment":"neutral","sentiment_score":0.008694025222212076},{"text":"As you can see, it shows the price, the","start":647.685,"end":651.6,"sentiment":"neutral","sentiment_score":0.008552716631028388}],"sentiment":"neutral","sentiment_score":0.008619214791585417,"channel":0,"num_words":17,"start":643.605,"end":651.6},{"sentences":[{"text":"Yeah.","start":651.20496,"end":651.52496,"sentiment":"neutral","sentiment_score":0.0012136418372392654},{"text":"The price","start":651.52496,"end":652.08496,"sentiment":"neutral","sentiment_score":-0.010432520881295204}],"sentiment":"neutral","sentiment_score":-0.006550466641783714,"channel":1,"num_words":3,"start":651.20496,"end":652.08496},{"sentences":[{"text":"the NBPS.","start":651.89996,"end":652.48,"sentiment":"neutral","sentiment_score":-0.007954783737659454}],"sentiment":"neutral","sentiment_score":-0.007954783737659454,"channel":0,"num_words":2,"start":651.89996,"end":652.48},{"sentences":[{"text":"was shown.","start":652.08496,"end":652.82495,"sentiment":"neutral","sentiment_score":-0.002705087885260582}],"sentiment":"neutral","sentiment_score":-0.002705087885260582,"channel":1,"num_words":2,"start":652.08496,"end":652.82495},{"sentences":[{"text":"It's showing the NBPS as well if you will be seeing Lindham basic.","start":653.33997,"end":657.6,"sentiment":"neutral","sentiment_score":0.0021557805594056845},{"text":"Underneath, it says NBN","start":658.22,"end":660.07996,"sentiment":"neutral","sentiment_score":-0.010398540180176497}],"sentiment":"neutral","sentiment_score":-0.0007981772616724757,"channel":0,"num_words":17,"start":653.33997,"end":660.07996},{"sentences":[{"text":"Yep.","start":660.05005,"end":660.55005,"sentiment":"neutral","sentiment_score":-0.010600922629237177}],"sentiment":"neutral","sentiment_score":-0.010600922629237177,"channel":1,"num_words":1,"start":660.05005,"end":660.55005},{"sentences":[{"text":"25 unlimited.","start":660.22,"end":661.43994,"sentiment":"neutral","sentiment_score":-0.024723556824028492},{"text":"So it","start":661.66,"end":662.37994,"sentiment":"neutral","sentiment_score":-0.03070528246462345}],"sentiment":"neutral","sentiment_score":-0.02771441964432597,"channel":0,"num_words":4,"start":660.22,"end":662.37994},{"sentences":[{"text":"But","start":662.29004,"end":662.53,"sentiment":"neutral","sentiment_score":-0.0608535036444664}],"sentiment":"neutral","sentiment_score":-0.0608535036444664,"channel":1,"num_words":1,"start":662.29004,"end":662.53},{"sentences":[{"text":"it does","start":662.37994,"end":662.77997,"sentiment":"neutral","sentiment_score":-0.08530552312731743}],"sentiment":"neutral","sentiment_score":-0.08530552312731743,"channel":0,"num_words":2,"start":662.37994,"end":662.77997},{"sentences":[{"text":"it didn't","start":662.53,"end":663.01,"sentiment":"neutral","sentiment_score":-0.14669396355748177}],"sentiment":"neutral","sentiment_score":-0.14669396355748177,"channel":1,"num_words":2,"start":662.53,"end":663.01},{"sentences":[{"text":"show","start":662.77997,"end":663.01996,"sentiment":"neutral","sentiment_score":-0.13655461370944977}],"sentiment":"neutral","sentiment_score":-0.13655461370944977,"channel":0,"num_words":1,"start":662.77997,"end":663.01996},{"sentences":[{"text":"mention","start":663.01,"end":663.49005,"sentiment":"neutral","sentiment_score":-0.13047179579734802}],"sentiment":"neutral","sentiment_score":-0.13047179579734802,"channel":1,"num_words":1,"start":663.01,"end":663.49005},{"sentences":[{"text":"and then","start":663.01996,"end":663.805,"sentiment":"neutral","sentiment_score":-0.22304952144622803}],"sentiment":"neutral","sentiment_score":-0.22304952144622803,"channel":0,"num_words":2,"start":663.01996,"end":663.805},{"sentences":[{"text":"anything about the router and installation because what I felt like when I speak to the tech, there is no, like, fixed price.","start":663.49005,"end":671.91003,"sentiment":"neutral","sentiment_score":-0.25820420714824094},{"text":"So is that part of, like, the process with no fixed price and just sort of, like, making prices, or is it is","start":672.625,"end":679.505,"sentiment":"neutral","sentiment_score":-0.14498460033665533}],"sentiment":"neutral","sentiment_score":-0.20159440374244814,"channel":1,"num_words":46,"start":663.49005,"end":679.505},{"sentences":[{"text":"For","start":679.38,"end":679.86005,"sentiment":"neutral","sentiment_score":-0.09096591174602509}],"sentiment":"neutral","sentiment_score":-0.09096591174602509,"channel":0,"num_words":1,"start":679.38,"end":679.86005},{"sentences":[{"text":"that something","start":679.505,"end":679.985,"sentiment":"neutral","sentiment_score":-0.07966114208102226}],"sentiment":"neutral","sentiment_score":-0.07966114208102226,"channel":1,"num_words":2,"start":679.505,"end":679.985},{"sentences":[{"text":"installation","start":679.86005,"end":680.36005,"sentiment":"neutral","sentiment_score":-0.07988634705543518}],"sentiment":"neutral","sentiment_score":-0.07988634705543518,"channel":0,"num_words":1,"start":679.86005,"end":680.36005},{"sentences":[{"text":"that I can do?","start":679.985,"end":680.96497,"sentiment":"neutral","sentiment_score":-0.07767995074391365}],"sentiment":"neutral","sentiment_score":-0.07767995074391365,"channel":1,"num_words":4,"start":679.985,"end":680.96497},{"sentences":[{"text":"fee?","start":680.58,"end":681.08,"sentiment":"neutral","sentiment_score":-0.07949337363243103}],"sentiment":"neutral","sentiment_score":-0.07949337363243103,"channel":0,"num_words":1,"start":680.58,"end":681.08},{"sentences":[{"text":"Yeah.","start":681.58496,"end":682.08496,"sentiment":"neutral","sentiment_score":-0.03626621142029762}],"sentiment":"neutral","sentiment_score":-0.03626621142029762,"channel":1,"num_words":1,"start":681.58496,"end":682.08496},{"sentences":[{"text":"Yeah.","start":681.7,"end":682.2,"sentiment":"neutral","sentiment_score":-0.039454031735658646},{"text":"There is no fixed price.","start":682.42004,"end":683.86005,"sentiment":"neutral","sentiment_score":-0.12687157541513444},{"text":"It really depends, at first, from the location.","start":683.86005,"end":687.48004,"sentiment":"neutral","sentiment_score":-0.022860350320115685},{"text":"Of course, they will take time to travel, transport.","start":688.58,"end":691.48004,"sentiment":"neutral","sentiment_score":-0.004735904538797008},{"text":"It really depends from the service location.","start":691.62,"end":694.805,"sentiment":"neutral","sentiment_score":-0.0078464254204716}],"sentiment":"neutral","sentiment_score":-0.03180809433882435,"channel":0,"num_words":30,"start":681.7,"end":694.805},{"sentences":[{"text":"If it's","start":695.505,"end":695.985,"sentiment":"neutral","sentiment_score":0.03980633243918419}],"sentiment":"neutral","sentiment_score":0.03980633243918419,"channel":0,"num_words":2,"start":695.505,"end":695.985},{"sentences":[{"text":"Yep.","start":695.68,"end":696.18,"sentiment":"neutral","sentiment_score":0.05891149863600731}],"sentiment":"neutral","sentiment_score":0.05891149863600731,"channel":1,"num_words":1,"start":695.68,"end":696.18},{"sentences":[{"text":"nearby, it can be cheaper.","start":695.985,"end":698.245,"sentiment":"neutral","sentiment_score":0.06420985050499439},{"text":"If it's something like that.","start":698.385,"end":700.225,"sentiment":"neutral","sentiment_score":0.0045131715713068845},{"text":"Reason why it and as I've mentioned, there is no fixed price because not all the customer is being charged for installation fee because,","start":700.225,"end":710.71,"sentiment":"neutral","sentiment_score":-0.0016129601281136274}],"sentiment":"neutral","sentiment_score":0.00896776668549351,"channel":0,"num_words":34,"start":695.985,"end":710.71},{"sentences":[{"text":"But the only","start":711.585,"end":712.385,"sentiment":"neutral","sentiment_score":0.01813720477124055}],"sentiment":"neutral","sentiment_score":0.01813720477124055,"channel":1,"num_words":3,"start":711.585,"end":712.385},{"sentences":[{"text":"some","start":712.13,"end":712.53,"sentiment":"neutral","sentiment_score":0.012555588036775587}],"sentiment":"neutral","sentiment_score":0.012555588036775587,"channel":0,"num_words":1,"start":712.13,"end":712.53},{"sentences":[{"text":"time","start":712.385,"end":712.625,"sentiment":"neutral","sentiment_score":0.019962213933467865}],"sentiment":"neutral","sentiment_score":0.019962213933467865,"channel":1,"num_words":1,"start":712.385,"end":712.625},{"sentences":[{"text":"customer","start":712.53,"end":713.03,"sentiment":"neutral","sentiment_score":0.008249478414654732}],"sentiment":"neutral","sentiment_score":0.008249478414654732,"channel":0,"num_words":1,"start":712.53,"end":713.03},{"sentences":[{"text":"they're not gonna be charged is","start":712.625,"end":714.065,"sentiment":"neutral","sentiment_score":0.011928035567204157}],"sentiment":"neutral","sentiment_score":0.011928035567204157,"channel":1,"num_words":6,"start":712.625,"end":714.065},{"sentences":[{"text":"yeah.","start":713.97003,"end":714.29004,"sentiment":"neutral","sentiment_score":0.01849108189344406}],"sentiment":"neutral","sentiment_score":0.01849108189344406,"channel":0,"num_words":1,"start":713.97003,"end":714.29004},{"sentences":[{"text":"the 24","start":714.065,"end":714.705,"sentiment":"neutral","sentiment_score":0.007483206922188401}],"sentiment":"neutral","sentiment_score":0.007483206922188401,"channel":1,"num_words":2,"start":714.065,"end":714.705},{"sentences":[{"text":"Like a tech","start":714.29004,"end":715.09,"sentiment":"neutral","sentiment_score":0.01069443766027689}],"sentiment":"neutral","sentiment_score":0.01069443766027689,"channel":0,"num_words":3,"start":714.29004,"end":715.09},{"sentences":[{"text":"months.","start":714.705,"end":715.105,"sentiment":"neutral","sentiment_score":0.014404093846678734}],"sentiment":"neutral","sentiment_score":0.014404093846678734,"channel":1,"num_words":1,"start":714.705,"end":715.105},{"sentences":[{"text":"b","start":715.09,"end":715.59,"sentiment":"neutral","sentiment_score":0.01835835725069046}],"sentiment":"neutral","sentiment_score":0.01835835725069046,"channel":0,"num_words":1,"start":715.09,"end":715.59},{"sentences":[{"text":"Yeah?","start":715.105,"end":715.605,"sentiment":"neutral","sentiment_score":0.03428807854652405}],"sentiment":"neutral","sentiment_score":0.03428807854652405,"channel":1,"num_words":1,"start":715.105,"end":715.605},{"sentences":[{"text":"correct.","start":716.21,"end":716.71,"sentiment":"neutral","sentiment_score":0.05592826753854752},{"text":"Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies.","start":716.93,"end":723.665,"sentiment":"neutral","sentiment_score":0.046183952571530094},{"text":"The twenty four month contract is providing three months","start":724.125,"end":728.20496,"sentiment":"neutral","sentiment_score":0.06587771450479825}],"sentiment":"neutral","sentiment_score":0.05263182058416564,"channel":0,"num_words":29,"start":716.21,"end":728.20496},{"sentences":[{"text":"Yep.","start":728.19995,"end":728.69995,"sentiment":"neutral","sentiment_score":0.0852213129401207}],"sentiment":"neutral","sentiment_score":0.0852213129401207,"channel":1,"num_words":1,"start":728.19995,"end":728.69995},{"sentences":[{"text":"discounted period, and then the connection fee is for free, but installation fee still applies.","start":728.20496,"end":735.185,"sentiment":"neutral","sentiment_score":0.057468278085192046}],"sentiment":"neutral","sentiment_score":0.057468278085192046,"channel":0,"num_words":15,"start":728.20496,"end":735.185},{"sentences":[{"text":"Okay.","start":736.73505,"end":737.215,"sentiment":"neutral","sentiment_score":0.23728403449058533},{"text":"Perfect.","start":737.215,"end":737.715,"sentiment":"positive","sentiment_score":0.5050681829452515},{"text":"Not a problem.","start":737.775,"end":738.41504,"sentiment":"positive","sentiment_score":0.40401748816172284}],"sentiment":"positive","sentiment_score":0.39088093638420107,"channel":1,"num_words":5,"start":736.73505,"end":738.41504},{"sentences":[{"text":"Yeah.","start":738.27997,"end":738.77997,"sentiment":"neutral","sentiment_score":0.21191608905792236}],"sentiment":"neutral","sentiment_score":0.21191608905792236,"channel":0,"num_words":1,"start":738.27997,"end":738.77997},{"sentences":[{"text":"Then in that case, I'll I'll arrange it with the tech and then","start":738.41504,"end":741.61505,"sentiment":"neutral","sentiment_score":0.17175336354053938}],"sentiment":"neutral","sentiment_score":0.17175336354053938,"channel":1,"num_words":13,"start":738.41504,"end":741.61505},{"sentences":[{"text":"Mhmm.","start":741.48,"end":741.98,"sentiment":"neutral","sentiment_score":0.1461055427789688}],"sentiment":"neutral","sentiment_score":0.1461055427789688,"channel":0,"num_words":1,"start":741.48,"end":741.98},{"sentences":[{"text":"have the modem set up.","start":741.61505,"end":742.97504,"sentiment":"neutral","sentiment_score":0.154470494389534},{"text":"Thank you","start":742.97504,"end":743.455,"sentiment":"positive","sentiment_score":0.5507881343364716}],"sentiment":"neutral","sentiment_score":0.26770410580294474,"channel":1,"num_words":7,"start":741.61505,"end":743.455},{"sentences":[{"text":"Yeah.","start":743.24,"end":743.72,"sentiment":"positive","sentiment_score":0.47759100794792175}],"sentiment":"positive","sentiment_score":0.47759100794792175,"channel":0,"num_words":1,"start":743.24,"end":743.72},{"sentences":[{"text":"so much","start":743.455,"end":743.85504,"sentiment":"positive","sentiment_score":0.5925097763538361}],"sentiment":"positive","sentiment_score":0.5925097763538361,"channel":1,"num_words":2,"start":743.455,"end":743.85504},{"sentences":[{"text":"Good.","start":743.72,"end":744.22,"sentiment":"positive","sentiment_score":0.672792911529541}],"sentiment":"positive","sentiment_score":0.672792911529541,"channel":0,"num_words":1,"start":743.72,"end":744.22},{"sentences":[{"text":"for your help.","start":743.85504,"end":744.57,"sentiment":"positive","sentiment_score":0.6665354172388712}],"sentiment":"positive","sentiment_score":0.6665354172388712,"channel":1,"num_words":3,"start":743.85504,"end":744.57},{"sentences":[{"text":"Yes.","start":744.51996,"end":744.92,"sentiment":"neutral","sentiment_score":0.27209508419036865},{"text":"Please collaborate with him because he handles this kind of tech side to your account.","start":744.92,"end":751.685,"sentiment":"neutral","sentiment_score":0.2708818902571996},{"text":"Okay?","start":751.685,"end":752.085,"sentiment":"neutral","sentiment_score":0.11090599745512009},{"text":"But if you have any questions about their pricing, invoices, payments, just call me.","start":752.085,"end":757.04504,"sentiment":"neutral","sentiment_score":0.06613889416413647},{"text":"Okay?","start":757.04504,"end":757.365,"sentiment":"neutral","sentiment_score":0.04490891471505165}],"sentiment":"neutral","sentiment_score":0.1692838396411389,"channel":0,"num_words":32,"start":744.51996,"end":757.365},{"sentences":[{"text":"We're open until nine six","start":757.365,"end":759.765,"sentiment":"neutral","sentiment_score":0.05040532574057579}],"sentiment":"neutral","sentiment_score":0.05040532574057579,"channel":0,"num_words":5,"start":757.365,"end":759.765},{"sentences":[{"text":"Thank","start":759.53,"end":759.85004,"sentiment":"neutral","sentiment_score":0.08825270086526871}],"sentiment":"neutral","sentiment_score":0.08825270086526871,"channel":1,"num_words":1,"start":759.53,"end":759.85004},{"sentences":[{"text":"PM.","start":759.765,"end":760.265,"sentiment":"neutral","sentiment_score":0.15560659766197205}],"sentiment":"neutral","sentiment_score":0.15560659766197205,"channel":0,"num_words":1,"start":759.765,"end":760.265},{"sentences":[{"text":"you.","start":759.85004,"end":760.215,"sentiment":"neutral","sentiment_score":0.0811130478978157},{"text":"So the neck","start":760.53503,"end":761.255,"sentiment":"neutral","sentiment_score":0.02010772004723549}],"sentiment":"neutral","sentiment_score":0.03535905200988054,"channel":1,"num_words":4,"start":759.85004,"end":761.255},{"sentences":[{"text":"Alright.","start":761.125,"end":761.625,"sentiment":"neutral","sentiment_score":0.03185950964689255}],"sentiment":"neutral","sentiment_score":0.03185950964689255,"channel":0,"num_words":1,"start":761.125,"end":761.625},{"sentences":[{"text":"is there a neck to upgrade the speed connection to 50 megabyte per second?","start":761.41504,"end":766.53503,"sentiment":"neutral","sentiment_score":0.023015396935599192},{"text":"What what's the what option do I have?","start":766.53503,"end":768.875,"sentiment":"neutral","sentiment_score":0.0024010681081563234}],"sentiment":"neutral","sentiment_score":0.015519277361983603,"channel":1,"num_words":22,"start":761.41504,"end":768.875},{"sentences":[{"text":"Yeah.","start":769.51996,"end":769.83997,"sentiment":"neutral","sentiment_score":0.08868252485990524},{"text":"You can definitely upgrade it.","start":769.83997,"end":772.0,"sentiment":"neutral","sentiment_score":0.14294803142547607},{"text":"However, best time to upgrade your plan is, for example,","start":772.0,"end":776.42,"sentiment":"neutral","sentiment_score":-0.011314023286104202}],"sentiment":"neutral","sentiment_score":0.043142653070390224,"channel":0,"num_words":16,"start":769.51996,"end":776.42},{"sentences":[{"text":"Yes.","start":777.3,"end":777.8,"sentiment":"neutral","sentiment_score":0.035491541028022766}],"sentiment":"neutral","sentiment_score":0.035491541028022766,"channel":1,"num_words":1,"start":777.3,"end":777.8},{"sentences":[{"text":"you wanted to upgrade, you have to let us know ahead of time before the first.","start":777.53503,"end":783.47504,"sentiment":"neutral","sentiment_score":0.03256419242825359},{"text":"In that way,","start":784.255,"end":784.895,"sentiment":"neutral","sentiment_score":0.05105255792538325}],"sentiment":"neutral","sentiment_score":0.03548340803306354,"channel":0,"num_words":19,"start":777.53503,"end":784.895},{"sentences":[{"text":"Before.","start":784.74,"end":785.24,"sentiment":"neutral","sentiment_score":0.045320622622966766}],"sentiment":"neutral","sentiment_score":0.045320622622966766,"channel":1,"num_words":1,"start":784.74,"end":785.24},{"sentences":[{"text":"you will not be charged for the current plan and for your upgraded request plan.","start":784.895,"end":790.255,"sentiment":"neutral","sentiment_score":0.06782590945561727},{"text":"Like, for example, you would you would like to upgrade to 50 MBPS.","start":790.255,"end":796.5,"sentiment":"neutral","sentiment_score":0.08323186177473801}],"sentiment":"neutral","sentiment_score":0.07497867303235191,"channel":0,"num_words":28,"start":784.895,"end":796.5},{"sentences":[{"text":"Yep.","start":797.555,"end":798.055,"sentiment":"neutral","sentiment_score":0.18917173147201535}],"sentiment":"neutral","sentiment_score":0.18917173147201535,"channel":1,"num_words":1,"start":797.555,"end":798.055},{"sentences":[{"text":"So for you not to be charged twice for the old plan and upgraded plan you're requesting, we will have","start":797.60004,"end":804.88,"sentiment":"neutral","sentiment_score":0.18255746513605117}],"sentiment":"neutral","sentiment_score":0.18255746513605117,"channel":0,"num_words":20,"start":797.60004,"end":804.88},{"sentences":[{"text":"Yep.","start":804.73,"end":805.23,"sentiment":"neutral","sentiment_score":0.2006992399692535}],"sentiment":"neutral","sentiment_score":0.2006992399692535,"channel":1,"num_words":1,"start":804.73,"end":805.23},{"sentences":[{"text":"it back to your account the first, every first of each month.","start":804.88,"end":809.105,"sentiment":"neutral","sentiment_score":0.21003249660134315}],"sentiment":"neutral","sentiment_score":0.21003249660134315,"channel":0,"num_words":12,"start":804.88,"end":809.105},{"sentences":[{"text":"Okay.","start":808.73,"end":809.23,"sentiment":"neutral","sentiment_score":0.1218024641275406},{"text":"Yep.","start":809.52997,"end":809.69,"sentiment":"neutral","sentiment_score":0.08845993131399155}],"sentiment":"neutral","sentiment_score":0.10513119772076607,"channel":1,"num_words":2,"start":808.73,"end":809.69},{"sentences":[{"text":"But","start":809.64496,"end":809.885,"sentiment":"neutral","sentiment_score":0.07669402658939362}],"sentiment":"neutral","sentiment_score":0.07669402658939362,"channel":0,"num_words":1,"start":809.64496,"end":809.885},{"sentences":[{"text":"Yep.","start":809.69,"end":810.19,"sentiment":"neutral","sentiment_score":0.03838194161653519}],"sentiment":"neutral","sentiment_score":0.03838194161653519,"channel":1,"num_words":1,"start":809.69,"end":810.19},{"sentences":[{"text":"there is an option to have it immediately, but you have to pay for the current and then for the new one.","start":809.885,"end":816.385,"sentiment":"neutral","sentiment_score":-0.03952493019063364}],"sentiment":"neutral","sentiment_score":-0.03952493019063364,"channel":0,"num_words":22,"start":809.885,"end":816.385},{"sentences":[{"text":"Okay.","start":816.985,"end":817.22504,"sentiment":"neutral","sentiment_score":0.0580286979675293},{"text":"So","start":817.22504,"end":817.465,"sentiment":"neutral","sentiment_score":0.02690744772553444}],"sentiment":"neutral","sentiment_score":0.04246807284653187,"channel":1,"num_words":2,"start":816.985,"end":817.465},{"sentences":[{"text":"So","start":817.325,"end":817.485,"sentiment":"neutral","sentiment_score":0.027459822595119476}],"sentiment":"neutral","sentiment_score":0.027459822595119476,"channel":0,"num_words":1,"start":817.325,"end":817.485},{"sentences":[{"text":"how","start":817.465,"end":817.625,"sentiment":"neutral","sentiment_score":0.03557290881872177}],"sentiment":"neutral","sentiment_score":0.03557290881872177,"channel":1,"num_words":1,"start":817.465,"end":817.625},{"sentences":[{"text":"it's best","start":817.485,"end":818.045,"sentiment":"neutral","sentiment_score":0.03610454499721527}],"sentiment":"neutral","sentiment_score":0.03610454499721527,"channel":0,"num_words":2,"start":817.485,"end":818.045},{"sentences":[{"text":"what what","start":817.78503,"end":818.265,"sentiment":"neutral","sentiment_score":0.03905722498893738}],"sentiment":"neutral","sentiment_score":0.03905722498893738,"channel":1,"num_words":2,"start":817.78503,"end":818.265},{"sentences":[{"text":"to","start":818.045,"end":818.285,"sentiment":"neutral","sentiment_score":0.0514669194817543}],"sentiment":"neutral","sentiment_score":0.0514669194817543,"channel":0,"num_words":1,"start":818.045,"end":818.285},{"sentences":[{"text":"are I what are my options to upgrade?","start":818.265,"end":820.425,"sentiment":"neutral","sentiment_score":0.01567055517807603},{"text":"Just so that I have it in mind and then","start":820.425,"end":822.585,"sentiment":"neutral","sentiment_score":0.08615285642445088}],"sentiment":"neutral","sentiment_score":0.05482738920383983,"channel":1,"num_words":18,"start":818.265,"end":822.585},{"sentences":[{"text":"Yeah.","start":822.35004,"end":822.67004,"sentiment":"neutral","sentiment_score":0.2389741837978363}],"sentiment":"neutral","sentiment_score":0.2389741837978363,"channel":0,"num_words":1,"start":822.35004,"end":822.67004},{"sentences":[{"text":"I","start":822.585,"end":822.745,"sentiment":"positive","sentiment_score":0.3649371266365051}],"sentiment":"positive","sentiment_score":0.3649371266365051,"channel":1,"num_words":1,"start":822.585,"end":822.745},{"sentences":[{"text":"Actually,","start":822.67004,"end":823.17004,"sentiment":"positive","sentiment_score":0.4082738757133484}],"sentiment":"positive","sentiment_score":0.4082738757133484,"channel":0,"num_words":1,"start":822.67004,"end":823.17004},{"sentences":[{"text":"can","start":822.745,"end":822.985,"sentiment":"positive","sentiment_score":0.5327135920524597}],"sentiment":"positive","sentiment_score":0.5327135920524597,"channel":1,"num_words":1,"start":822.745,"end":822.985},{"sentences":[{"text":"we do have","start":823.39,"end":824.45,"sentiment":"positive","sentiment_score":0.6049373547236124}],"sentiment":"positive","sentiment_score":0.6049373547236124,"channel":0,"num_words":3,"start":823.39,"end":824.45},{"sentences":[{"text":"thank you.","start":824.185,"end":824.925,"sentiment":"positive","sentiment_score":0.6987125277519226}],"sentiment":"positive","sentiment_score":0.6987125277519226,"channel":1,"num_words":2,"start":824.185,"end":824.925},{"sentences":[{"text":"the Linham standard","start":824.83,"end":826.45,"sentiment":"neutral","sentiment_score":0.26961664855480194}],"sentiment":"neutral","sentiment_score":0.26961664855480194,"channel":0,"num_words":3,"start":824.83,"end":826.45},{"sentences":[{"text":"Yep.","start":826.05,"end":826.55,"sentiment":"neutral","sentiment_score":0.1940804123878479}],"sentiment":"neutral","sentiment_score":0.1940804123878479,"channel":1,"num_words":1,"start":826.05,"end":826.55},{"sentences":[{"text":"50 MBPS, which is $79.95.","start":826.75,"end":830.61005,"sentiment":"neutral","sentiment_score":0.1391039252281189},{"text":"And then we do have the Linham Fast, $89.95.","start":830.75,"end":834.59,"sentiment":"neutral","sentiment_score":0.16997526089350382},{"text":"That is 100 MBPS.","start":834.59,"end":836.37,"sentiment":"neutral","sentiment_score":0.19516103714704514},{"text":"Then","start":837.03503,"end":837.275,"sentiment":"neutral","sentiment_score":0.11817868053913116}],"sentiment":"neutral","sentiment_score":0.16442735806891792,"channel":0,"num_words":19,"start":826.75,"end":837.275},{"sentences":[{"text":"Yep.","start":837.25,"end":837.41,"sentiment":"neutral","sentiment_score":0.10357260704040527}],"sentiment":"neutral","sentiment_score":0.10357260704040527,"channel":1,"num_words":1,"start":837.25,"end":837.41},{"sentences":[{"text":"we have","start":837.275,"end":837.435,"sentiment":"neutral","sentiment_score":0.11220776662230492}],"sentiment":"neutral","sentiment_score":0.11220776662230492,"channel":0,"num_words":2,"start":837.275,"end":837.435},{"sentences":[{"text":"Yep.","start":837.41,"end":837.91,"sentiment":"neutral","sentiment_score":0.1275949478149414}],"sentiment":"neutral","sentiment_score":0.1275949478149414,"channel":1,"num_words":1,"start":837.41,"end":837.91},{"sentences":[{"text":"the Superfast.","start":837.435,"end":838.575,"sentiment":"neutral","sentiment_score":0.2262733429670334},{"text":"It's fifty fifty symmetric, so it means to say you're getting the same upload and download","start":839.435,"end":845.53503,"sentiment":"neutral","sentiment_score":0.19307926204055548}],"sentiment":"neutral","sentiment_score":0.19676749325460857,"channel":0,"num_words":18,"start":837.435,"end":845.53503},{"sentences":[{"text":"Yep.","start":846.275,"end":846.775,"sentiment":"neutral","sentiment_score":0.2160470336675644}],"sentiment":"neutral","sentiment_score":0.2160470336675644,"channel":1,"num_words":1,"start":846.275,"end":846.775},{"sentences":[{"text":"if you would like that, 95.","start":846.315,"end":848.575,"sentiment":"neutral","sentiment_score":0.22775701681772867},{"text":"And then we have the Linham Superfast symmetric, 100 Mbps downloads and uploads.","start":848.955,"end":855.74,"sentiment":"neutral","sentiment_score":0.1696994648529933},{"text":"And then we have the Linham Fast residential, which is 200 and","start":856.51996,"end":862.36,"sentiment":"neutral","sentiment_score":0.11428262665867805}],"sentiment":"neutral","sentiment_score":0.15948473109352973,"channel":0,"num_words":31,"start":846.315,"end":862.36},{"sentences":[{"text":"Mhmm.","start":862.31995,"end":862.81995,"sentiment":"neutral","sentiment_score":0.08475290238857269}],"sentiment":"neutral","sentiment_score":0.08475290238857269,"channel":1,"num_words":1,"start":862.31995,"end":862.81995},{"sentences":[{"text":"25.","start":862.36,"end":863.26,"sentiment":"neutral","sentiment_score":0.09044449031352995},{"text":"And then the last one was Supa Fastymetrics, 200 download, 200 upload, one","start":863.8,"end":871.935,"sentiment":"neutral","sentiment_score":0.0649276186640446}],"sentiment":"neutral","sentiment_score":0.06675025235329356,"channel":0,"num_words":14,"start":862.36,"end":871.935},{"sentences":[{"text":"Yep.","start":871.745,"end":872.245,"sentiment":"neutral","sentiment_score":0.05160107463598251}],"sentiment":"neutral","sentiment_score":0.05160107463598251,"channel":1,"num_words":1,"start":871.745,"end":872.245},{"sentences":[{"text":"$140.","start":871.935,"end":873.295,"sentiment":"neutral","sentiment_score":0.058617472648620605},{"text":"Those are the options","start":873.295,"end":875.715,"sentiment":"neutral","sentiment_score":0.06354433298110962}],"sentiment":"neutral","sentiment_score":0.06255896091461181,"channel":0,"num_words":5,"start":871.935,"end":875.715},{"sentences":[{"text":"Okay.","start":875.745,"end":876.245,"sentiment":"neutral","sentiment_score":0.08597159385681152},{"text":"Do you mind","start":876.465,"end":877.185,"sentiment":"neutral","sentiment_score":0.014864994833866755}],"sentiment":"neutral","sentiment_score":0.03264164458960295,"channel":1,"num_words":4,"start":875.745,"end":877.185},{"sentences":[{"text":"we","start":877.055,"end":877.295,"sentiment":"neutral","sentiment_score":0.003645136952400207}],"sentiment":"neutral","sentiment_score":0.003645136952400207,"channel":0,"num_words":1,"start":877.055,"end":877.295},{"sentences":[{"text":"repeating","start":877.185,"end":877.665,"sentiment":"neutral","sentiment_score":0.008417587727308273}],"sentiment":"neutral","sentiment_score":0.008417587727308273,"channel":1,"num_words":1,"start":877.185,"end":877.665},{"sentences":[{"text":"have.","start":877.295,"end":877.795,"sentiment":"neutral","sentiment_score":-0.012332701124250889}],"sentiment":"neutral","sentiment_score":-0.012332701124250889,"channel":0,"num_words":1,"start":877.295,"end":877.795},{"sentences":[{"text":"the I'm just on the 80 and $90 budget.","start":877.665,"end":880.805,"sentiment":"neutral","sentiment_score":-0.007509337324235175},{"text":"Do you mind","start":880.91003,"end":881.31,"sentiment":"neutral","sentiment_score":-0.006010192135969798}],"sentiment":"neutral","sentiment_score":-0.00713455102716883,"channel":1,"num_words":12,"start":877.665,"end":881.31},{"sentences":[{"text":"Okay.","start":881.295,"end":881.73,"sentiment":"neutral","sentiment_score":0.011810705065727234}],"sentiment":"neutral","sentiment_score":0.011810705065727234,"channel":0,"num_words":1,"start":881.295,"end":881.73},{"sentences":[{"text":"repeating those two options, please?","start":881.31,"end":883.09,"sentiment":"neutral","sentiment_score":0.011831452697515487}],"sentiment":"neutral","sentiment_score":0.011831452697515487,"channel":1,"num_words":5,"start":881.31,"end":883.09},{"sentences":[{"text":"Sure.","start":883.88995,"end":884.38995,"sentiment":"neutral","sentiment_score":0.10195432603359222},{"text":"Let me go back.","start":885.01,"end":886.31,"sentiment":"neutral","sentiment_score":0.0688181221485138}],"sentiment":"neutral","sentiment_score":0.07544536292552947,"channel":0,"num_words":5,"start":883.88995,"end":886.31},{"sentences":[{"text":"Thank","start":887.07,"end":887.39,"sentiment":"positive","sentiment_score":0.3759243488311768}],"sentiment":"positive","sentiment_score":0.3759243488311768,"channel":1,"num_words":1,"start":887.07,"end":887.39},{"sentences":[{"text":"Okay.","start":887.25,"end":887.73,"sentiment":"neutral","sentiment_score":0.318634957075119}],"sentiment":"neutral","sentiment_score":0.318634957075119,"channel":0,"num_words":1,"start":887.25,"end":887.73},{"sentences":[{"text":"you.","start":887.39,"end":887.89,"sentiment":"neutral","sentiment_score":0.26206231117248535}],"sentiment":"neutral","sentiment_score":0.26206231117248535,"channel":1,"num_words":1,"start":887.39,"end":887.89},{"sentences":[{"text":"So the Lindenhum FAST NBN","start":887.73,"end":890.47,"sentiment":"neutral","sentiment_score":0.1538807585835457}],"sentiment":"neutral","sentiment_score":0.1538807585835457,"channel":0,"num_words":5,"start":887.73,"end":890.47},{"sentences":[{"text":"Yep.","start":890.03,"end":890.53,"sentiment":"neutral","sentiment_score":0.09956037253141405}],"sentiment":"neutral","sentiment_score":0.09956037253141405,"channel":1,"num_words":1,"start":890.03,"end":890.53},{"sentences":[{"text":"100 MBPS,","start":890.76996,"end":892.14996,"sentiment":"neutral","sentiment_score":0.08310648053884506}],"sentiment":"neutral","sentiment_score":0.08310648053884506,"channel":0,"num_words":2,"start":890.76996,"end":892.14996},{"sentences":[{"text":"Yep.","start":893.31,"end":893.81,"sentiment":"neutral","sentiment_score":0.09904472529888152}],"sentiment":"neutral","sentiment_score":0.09904472529888152,"channel":1,"num_words":1,"start":893.31,"end":893.81},{"sentences":[{"text":"this is applicable to family five users.","start":893.64996,"end":896.70996,"sentiment":"neutral","sentiment_score":0.11460706698043006},{"text":"If it's just using for email, surfing the web, gaming, it has HD four k quality streaming that is eighty nine ninety five.","start":897.495,"end":907.275,"sentiment":"neutral","sentiment_score":0.14235992924026822}],"sentiment":"neutral","sentiment_score":0.1358842613796393,"channel":0,"num_words":30,"start":893.64996,"end":907.275},{"sentences":[{"text":"Yep.","start":908.075,"end":908.575,"sentiment":"neutral","sentiment_score":0.12956871092319489}],"sentiment":"neutral","sentiment_score":0.12956871092319489,"channel":1,"num_words":1,"start":908.075,"end":908.575},{"sentences":[{"text":"And then you have Linham Superfast, which is symmetric, fifty fifty, 50 MBPS upload, downloads 50, that is 95.","start":909.39,"end":920.69,"sentiment":"neutral","sentiment_score":0.14273450405974136}],"sentiment":"neutral","sentiment_score":0.14273450405974136,"channel":0,"num_words":19,"start":909.39,"end":920.69},{"sentences":[{"text":"95.","start":921.77,"end":922.57,"sentiment":"neutral","sentiment_score":0.07074213027954102},{"text":"And then the next one","start":922.57,"end":923.61005,"sentiment":"neutral","sentiment_score":0.046782099455595014}],"sentiment":"neutral","sentiment_score":0.050775437926252685,"channel":1,"num_words":6,"start":921.77,"end":923.61005},{"sentences":[{"text":"Yes.","start":923.31,"end":923.655,"sentiment":"neutral","sentiment_score":0.038978461176157}],"sentiment":"neutral","sentiment_score":0.038978461176157,"channel":0,"num_words":1,"start":923.31,"end":923.655},{"sentences":[{"text":"is how much?","start":923.61005,"end":924.67004,"sentiment":"neutral","sentiment_score":0.025083526348074276}],"sentiment":"neutral","sentiment_score":0.025083526348074276,"channel":1,"num_words":3,"start":923.61005,"end":924.67004},{"sentences":[{"text":"And then the next one is two Pafasimetric, one","start":924.93506,"end":928.61505,"sentiment":"neutral","sentiment_score":0.04610672427548303}],"sentiment":"neutral","sentiment_score":0.04610672427548303,"channel":0,"num_words":9,"start":924.93506,"end":928.61505},{"sentences":[{"text":"Yep.","start":928.595,"end":929.095,"sentiment":"neutral","sentiment_score":0.04256214201450348}],"sentiment":"neutral","sentiment_score":0.04256214201450348,"channel":1,"num_words":1,"start":928.595,"end":929.095},{"sentences":[{"text":"$101,115 dollars.","start":928.61505,"end":931.755,"sentiment":"neutral","sentiment_score":0.03916490450501442}],"sentiment":"neutral","sentiment_score":0.03916490450501442,"channel":0,"num_words":2,"start":928.61505,"end":931.755},{"sentences":[{"text":"$115.","start":932.675,"end":934.115,"sentiment":"neutral","sentiment_score":0.032738618552684784},{"text":"Okay.","start":934.115,"end":934.515,"sentiment":"neutral","sentiment_score":0.05643288791179657},{"text":"So if I wanna change it to that 50 megabyte, can I do it today, or do I have to call you the next time?","start":934.515,"end":943.79,"sentiment":"neutral","sentiment_score":0.0009326565521769226}],"sentiment":"neutral","sentiment_score":0.004166219269218682,"channel":1,"num_words":27,"start":932.675,"end":943.79},{"sentences":[{"text":"You would love to have it","start":946.61005,"end":950.63,"sentiment":"positive","sentiment_score":0.6958412230014801}],"sentiment":"positive","sentiment_score":0.6958412230014801,"channel":0,"num_words":6,"start":946.61005,"end":950.63},{"sentences":[{"text":"Because yep.","start":950.41,"end":951.87,"sentiment":"positive","sentiment_score":0.5002553164958954}],"sentiment":"positive","sentiment_score":0.5002553164958954,"channel":1,"num_words":2,"start":950.41,"end":951.87},{"sentences":[{"text":"today.","start":951.49005,"end":951.99005,"sentiment":"neutral","sentiment_score":0.28953441977500916}],"sentiment":"neutral","sentiment_score":0.28953441977500916,"channel":0,"num_words":1,"start":951.49005,"end":951.99005},{"sentences":[{"text":"Yeah.","start":953.265,"end":953.505,"sentiment":"neutral","sentiment_score":0.15321454405784607},{"text":"So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five.","start":953.505,"end":959.60504,"sentiment":"neutral","sentiment_score":0.07120444159954786},{"text":"When would be the best time to upgrade to the next speed?","start":959.66504,"end":964.565,"sentiment":"neutral","sentiment_score":0.04885836302613219}],"sentiment":"neutral","sentiment_score":0.06617355402055625,"channel":1,"num_words":37,"start":953.265,"end":964.565},{"sentences":[{"text":"Yeah.","start":964.095,"end":964.595,"sentiment":"neutral","sentiment_score":0.07057081907987595},{"text":"The best time to upgrade is on the first.","start":965.21497,"end":967.71497,"sentiment":"neutral","sentiment_score":0.10106762581401402}],"sentiment":"neutral","sentiment_score":0.09801794514060021,"channel":0,"num_words":10,"start":964.095,"end":967.71497},{"sentences":[{"text":"On the first.","start":968.41,"end":969.13,"sentiment":"neutral","sentiment_score":0.09041515489419301},{"text":"Oh, okay.","start":969.13,"end":969.87,"sentiment":"neutral","sentiment_score":0.11612892895936966}],"sentiment":"neutral","sentiment_score":0.10070066452026367,"channel":1,"num_words":5,"start":968.41,"end":969.87},{"sentences":[{"text":"Yes.","start":969.81,"end":970.31,"sentiment":"neutral","sentiment_score":0.09645968675613403}],"sentiment":"neutral","sentiment_score":0.09645968675613403,"channel":0,"num_words":1,"start":969.81,"end":970.31},{"sentences":[{"text":"One sec.","start":970.57,"end":971.29,"sentiment":"neutral","sentiment_score":0.07067747041583061},{"text":"Not a problem.","start":971.29,"end":972.19,"sentiment":"neutral","sentiment_score":0.20431888103485107},{"text":"I will leave it then.","start":972.32996,"end":973.45,"sentiment":"neutral","sentiment_score":0.1270380824804306},{"text":"I'm I'm just gonna","start":973.45,"end":974.41,"sentiment":"neutral","sentiment_score":0.0947971772402525}],"sentiment":"neutral","sentiment_score":0.12633505037852696,"channel":1,"num_words":14,"start":970.57,"end":974.41},{"sentences":[{"text":"Mhmm.","start":974.21,"end":974.71,"sentiment":"neutral","sentiment_score":0.08798375725746155}],"sentiment":"neutral","sentiment_score":0.08798375725746155,"channel":0,"num_words":1,"start":974.21,"end":974.71},{"sentences":[{"text":"try it first, and then I'll call you on the first and then see","start":974.41,"end":977.93,"sentiment":"neutral","sentiment_score":0.06680769340268203}],"sentiment":"neutral","sentiment_score":0.06680769340268203,"channel":1,"num_words":14,"start":974.41,"end":977.93},{"sentences":[{"text":"Yes.","start":977.81,"end":978.31,"sentiment":"neutral","sentiment_score":0.13477613031864166}],"sentiment":"neutral","sentiment_score":0.13477613031864166,"channel":0,"num_words":1,"start":977.81,"end":978.31},{"sentences":[{"text":"what we can do.","start":977.93,"end":978.795,"sentiment":"neutral","sentiment_score":0.13633795827627182},{"text":"Yep.","start":978.95496,"end":979.27496,"sentiment":"neutral","sentiment_score":0.06504686921834946},{"text":"And if not so if if it's really slow and we need to we need we need it by tomorrow just for work purposes, if I call you tomorrow, that means I'll need to be paying that amount for for this pay period.","start":979.27496,"end":991.115,"sentiment":"neutral","sentiment_score":-0.19118047081107317},{"text":"Am I paying the difference between the $69.95 and then the top up price, or how would that work?","start":991.115,"end":997.22003,"sentiment":"neutral","sentiment_score":-0.03709267354325244}],"sentiment":"neutral","sentiment_score":-0.1241063035802165,"channel":1,"num_words":67,"start":977.93,"end":997.22003},{"sentences":[{"text":"Yeah.","start":997.66,"end":998.14,"sentiment":"neutral","sentiment_score":0.010182064026594162},{"text":"Actually, the $79.95 oh, no.","start":998.14,"end":1001.26,"sentiment":"neutral","sentiment_score":0.0030007235705852508},{"text":"No.","start":1001.26,"end":1001.42,"sentiment":"neutral","sentiment_score":-0.026051484048366547},{"text":"The $69.95 has been paid.","start":1001.42,"end":1003.5,"sentiment":"neutral","sentiment_score":0.005650622397661209},{"text":"Right?","start":1003.5,"end":1004.0,"sentiment":"neutral","sentiment_score":0.048220522701740265}],"sentiment":"neutral","sentiment_score":0.005815987117015398,"channel":0,"num_words":13,"start":997.66,"end":1004.0},{"sentences":[{"text":"Yes.","start":1004.56,"end":1005.06,"sentiment":"neutral","sentiment_score":0.12363661080598833}],"sentiment":"neutral","sentiment_score":0.12363661080598833,"channel":1,"num_words":1,"start":1004.56,"end":1005.06},{"sentences":[{"text":"So you you should have you should have the thirty days to have your services used.","start":1004.7,"end":1012.385,"sentiment":"neutral","sentiment_score":0.16585159115493298},{"text":"And we're paying this in advance to the once it's activated, it's being paid as well to the network.","start":1013.16504,"end":1019.34503,"sentiment":"neutral","sentiment_score":0.15666233865838303},{"text":"So if you would like to change it by tomorrow, you still","start":1019.485,"end":1023.8,"sentiment":"neutral","sentiment_score":0.10803189128637314}],"sentiment":"neutral","sentiment_score":0.1473743103920145,"channel":0,"num_words":47,"start":1004.7,"end":1023.8},{"sentences":[{"text":"Yep.","start":1023.61,"end":1024.11,"sentiment":"neutral","sentiment_score":0.11913156509399414}],"sentiment":"neutral","sentiment_score":0.11913156509399414,"channel":1,"num_words":1,"start":1023.61,"end":1024.11},{"sentences":[{"text":"need you don't need to pay upfront for that upgrade.","start":1023.8,"end":1027.02,"sentiment":"neutral","sentiment_score":-0.0063010707497596725}],"sentiment":"neutral","sentiment_score":-0.0063010707497596725,"channel":0,"num_words":10,"start":1023.8,"end":1027.02},{"sentences":[{"text":"Oh,","start":1026.89,"end":1027.13,"sentiment":"neutral","sentiment_score":0.061198890209198}],"sentiment":"neutral","sentiment_score":0.061198890209198,"channel":1,"num_words":1,"start":1026.89,"end":1027.13},{"sentences":[{"text":"However,","start":1027.08,"end":1027.58,"sentiment":"neutral","sentiment_score":0.07045894861221313}],"sentiment":"neutral","sentiment_score":0.07045894861221313,"channel":0,"num_words":1,"start":1027.08,"end":1027.58},{"sentences":[{"text":"okay.","start":1027.13,"end":1027.63,"sentiment":"neutral","sentiment_score":0.10436266660690308}],"sentiment":"neutral","sentiment_score":0.10436266660690308,"channel":1,"num_words":1,"start":1027.13,"end":1027.63},{"sentences":[{"text":"once you receive your invoice, you will see the billing site the billing date period, which is tomorrow and then until the end of the month.","start":1027.8,"end":1040.235,"sentiment":"neutral","sentiment_score":0.09982388523908761},{"text":"So it means to say it's like you're paying the first one you choose, and then you're paying the upgrade plan you requested to have effect immediately, something like that.","start":1040.235,"end":1053.0549,"sentiment":"neutral","sentiment_score":0.08948279432952404}],"sentiment":"neutral","sentiment_score":0.09428401510896427,"channel":0,"num_words":56,"start":1027.8,"end":1053.0549},{"sentences":[{"text":"Oh, okay.","start":1052.8099,"end":1053.45,"sentiment":"neutral","sentiment_score":0.14230011403560638},{"text":"Alright.","start":1053.45,"end":1053.9299,"sentiment":"neutral","sentiment_score":0.23788432776927948}],"sentiment":"neutral","sentiment_score":0.1741615186134974,"channel":1,"num_words":3,"start":1052.8099,"end":1053.9299},{"sentences":[{"text":"So I","start":1053.65,"end":1053.97,"sentiment":"positive","sentiment_score":0.3371046483516693}],"sentiment":"positive","sentiment_score":0.3371046483516693,"channel":0,"num_words":2,"start":1053.65,"end":1053.97},{"sentences":[{"text":"Perfect.","start":1053.9299,"end":1054.4299,"sentiment":"positive","sentiment_score":0.5068442821502686}],"sentiment":"positive","sentiment_score":0.5068442821502686,"channel":1,"num_words":1,"start":1053.9299,"end":1054.4299},{"sentences":[{"text":"would suggest you can try first the $69.95 for first month.","start":1053.97,"end":1058.07,"sentiment":"neutral","sentiment_score":0.21525024351748553}],"sentiment":"neutral","sentiment_score":0.21525024351748553,"channel":0,"num_words":11,"start":1053.97,"end":1058.07},{"sentences":[{"text":"Yeah.","start":1057.61,"end":1058.11,"sentiment":"neutral","sentiment_score":0.1578388810157776}],"sentiment":"neutral","sentiment_score":0.1578388810157776,"channel":1,"num_words":1,"start":1057.61,"end":1058.11},{"sentences":[{"text":"And then before the first of next month, just let","start":1058.2899,"end":1061.8099,"sentiment":"neutral","sentiment_score":0.15776232108473778}],"sentiment":"neutral","sentiment_score":0.15776232108473778,"channel":0,"num_words":10,"start":1058.2899,"end":1061.8099},{"sentences":[{"text":"Yep.","start":1061.6951,"end":1062.1951,"sentiment":"neutral","sentiment_score":0.22943678498268127}],"sentiment":"neutral","sentiment_score":0.22943678498268127,"channel":1,"num_words":1,"start":1061.6951,"end":1062.1951},{"sentences":[{"text":"us know, then we can just put the upgrades so it","start":1061.8099,"end":1065.01,"sentiment":"neutral","sentiment_score":0.22525355219841003}],"sentiment":"neutral","sentiment_score":0.22525355219841003,"channel":0,"num_words":11,"start":1061.8099,"end":1065.01},{"sentences":[{"text":"Thank","start":1064.8151,"end":1065.135,"sentiment":"positive","sentiment_score":0.5443968176841736}],"sentiment":"positive","sentiment_score":0.5443968176841736,"channel":1,"num_words":1,"start":1064.8151,"end":1065.135},{"sentences":[{"text":"will","start":1065.01,"end":1065.25,"sentiment":"positive","sentiment_score":0.6389491558074951}],"sentiment":"positive","sentiment_score":0.6389491558074951,"channel":0,"num_words":1,"start":1065.01,"end":1065.25},{"sentences":[{"text":"you.","start":1065.135,"end":1065.635,"sentiment":"positive","sentiment_score":0.33886224031448364}],"sentiment":"positive","sentiment_score":0.33886224031448364,"channel":1,"num_words":1,"start":1065.135,"end":1065.635},{"sentences":[{"text":"not charge you double.","start":1065.25,"end":1066.9299,"sentiment":"neutral","sentiment_score":-0.10878643579781055},{"text":"Right?","start":1066.9299,"end":1067.4299,"sentiment":"neutral","sentiment_score":0.022011741995811462}],"sentiment":"neutral","sentiment_score":-0.08262680023908615,"channel":0,"num_words":5,"start":1065.25,"end":1067.4299},{"sentences":[{"text":"Yeah.","start":1067.775,"end":1068.255,"sentiment":"neutral","sentiment_score":0.17544588446617126}],"sentiment":"neutral","sentiment_score":0.17544588446617126,"channel":1,"num_words":1,"start":1067.775,"end":1068.255},{"sentences":[{"text":"And","start":1068.2151,"end":1068.535,"sentiment":"neutral","sentiment_score":0.23590201139450073}],"sentiment":"neutral","sentiment_score":0.23590201139450073,"channel":0,"num_words":1,"start":1068.2151,"end":1068.535},{"sentences":[{"text":"Thank you","start":1068.255,"end":1068.655,"sentiment":"positive","sentiment_score":0.634823739528656}],"sentiment":"positive","sentiment_score":0.634823739528656,"channel":1,"num_words":2,"start":1068.255,"end":1068.655},{"sentences":[{"text":"we","start":1068.535,"end":1068.775,"sentiment":"positive","sentiment_score":0.5355165004730225}],"sentiment":"positive","sentiment_score":0.5355165004730225,"channel":0,"num_words":1,"start":1068.535,"end":1068.775},{"sentences":[{"text":"so","start":1068.655,"end":1068.8151,"sentiment":"positive","sentiment_score":0.5002229809761047}],"sentiment":"positive","sentiment_score":0.5002229809761047,"channel":1,"num_words":1,"start":1068.655,"end":1068.8151},{"sentences":[{"text":"will","start":1068.775,"end":1068.935,"sentiment":"positive","sentiment_score":0.3615285754203797}],"sentiment":"positive","sentiment_score":0.3615285754203797,"channel":0,"num_words":1,"start":1068.775,"end":1068.935},{"sentences":[{"text":"much,","start":1068.8151,"end":1069.055,"sentiment":"neutral","sentiment_score":0.2872273921966553}],"sentiment":"neutral","sentiment_score":0.2872273921966553,"channel":1,"num_words":1,"start":1068.8151,"end":1069.055},{"sentences":[{"text":"not","start":1068.935,"end":1069.255,"sentiment":"neutral","sentiment_score":0.2259074300527573}],"sentiment":"neutral","sentiment_score":0.2259074300527573,"channel":0,"num_words":1,"start":1068.935,"end":1069.255},{"sentences":[{"text":"Melissa.","start":1069.055,"end":1069.555,"sentiment":"neutral","sentiment_score":0.11952929198741911}],"sentiment":"neutral","sentiment_score":0.11952929198741911,"channel":1,"num_words":1,"start":1069.055,"end":1069.555},{"sentences":[{"text":"charge doubled as well to the network.","start":1069.255,"end":1071.515,"sentiment":"neutral","sentiment_score":0.24264574370213918}],"sentiment":"neutral","sentiment_score":0.24264574370213918,"channel":0,"num_words":7,"start":1069.255,"end":1071.515},{"sentences":[{"text":"Yeah.","start":1072.511,"end":1072.911,"sentiment":"neutral","sentiment_score":0.22539022564888},{"text":"Exactly.","start":1072.911,"end":1073.411,"sentiment":"positive","sentiment_score":0.35481521487236023}],"sentiment":"neutral","sentiment_score":0.2901027202606201,"channel":1,"num_words":2,"start":1072.511,"end":1073.411},{"sentences":[{"text":"Yeah.","start":1073.5751,"end":1074.0751,"sentiment":"positive","sentiment_score":0.3426896035671234}],"sentiment":"positive","sentiment_score":0.3426896035671234,"channel":0,"num_words":1,"start":1073.5751,"end":1074.0751},{"sentences":[{"text":"Thank you so much for your help, Melissa.","start":1073.791,"end":1075.3309,"sentiment":"positive","sentiment_score":0.8218088746070862},{"text":"I appreciate it.","start":1075.391,"end":1076.1909,"sentiment":"positive","sentiment_score":0.8524309794108073},{"text":"You have a good day.","start":1076.1909,"end":1077.251,"sentiment":"positive","sentiment_score":0.8175612449645996}],"sentiment":"positive","sentiment_score":0.8262231349945068,"channel":1,"num_words":16,"start":1073.791,"end":1077.251},{"sentences":[{"text":"You do the same.","start":1077.495,"end":1078.375,"sentiment":"positive","sentiment_score":0.7627673894166946},{"text":"Be safe.","start":1078.375,"end":1079.1951,"sentiment":"positive","sentiment_score":0.5655960440635681}],"sentiment":"positive","sentiment_score":0.6970436076323191,"channel":0,"num_words":6,"start":1077.495,"end":1079.1951},{"sentences":[{"text":"Thank you.","start":1079.7109,"end":1080.351,"sentiment":"positive","sentiment_score":0.7251390516757965},{"text":"See you.","start":1080.351,"end":1081.171,"sentiment":"positive","sentiment_score":0.5385724008083344}],"sentiment":"positive","sentiment_score":0.6318557262420654,"channel":1,"num_words":4,"start":1079.7109,"end":1081.171},{"sentences":[{"text":"Bye bye.","start":1080.935,"end":1081.595,"sentiment":"neutral","sentiment_score":0.07188355177640915}],"sentiment":"neutral","sentiment_score":0.07188355177640915,"channel":0,"num_words":2,"start":1080.935,"end":1081.595}]},"summary":{"result":"success","short":"Melissa is considering purchasing a router and asks about the $45 installation fee, which is only for activating the internet service and connecting the account to the network. She asks about canceling the account and learns that it is still up to the customer to decide. The agent explains that the installation fee is covered by the current plan and that the upgrade process is flexible. The agent provides pricing options for upgrading to a new plan and reminds Melissa to call if needed."},"intents":{"segments":[{"text":"And, also, what's the $45 installation fee for them?","start_word":60,"end_word":68,"intents":[{"intent":"Ask about installation fee and availability","confidence_score":0.00294151}]},{"text":"So it's confirmed by our tech that the the one from the wall is not a router. Yeah. It's not the router. It's it's the MTM. I'm sorry. Maybe I pronounced that wrong. It's an MTM box that needs to be connected to the router. Oh, okay.","start_word":164,"end_word":210,"intents":[{"intent":"Confirm router connection and pricing","confidence_score":0.0055083083}]},{"text":"So if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him. Just just trying to work out different options and then minimal cost as possible, please. Okay. Sure.","start_word":290,"end_word":353,"intents":[{"intent":"Find router options","confidence_score":0.020788578}]},{"text":"then I just wanted to follow-up the process. Yeah. Okay.","start_word":380,"end_word":389,"intents":[{"intent":"Follow-up process","confidence_score":0.79700726}]},{"text":"route 13 compatibility, you can just text his number. Okay?","start_word":403,"end_word":412,"intents":[{"intent":"Provide contact number","confidence_score":0.024651695}]},{"text":"you have an option as well to get free connection fee. However, you have to sign up for 24 MAC contract. In that way, the $45 that you paid for the connection fee can be credited Mhmm. to the router that you need to pay or the or the installation fee that you need to pay.","start_word":475,"end_word":530,"intents":[{"intent":"Provide connection fee","confidence_score":0.022934116}]},{"text":"However, of course, if you are in a lock in contract, you Mhmm. have to fulfill the twenty four month contract if you terminate the service within the contract period, Yep.","start_word":531,"end_word":561,"intents":[{"intent":"Complete contract","confidence_score":0.0038878706}]},{"text":"So do you have the confirmation that if you will be staying to this address for Yeah. two With years?","start_word":567,"end_word":586,"intents":[{"intent":"Confirm stay time","confidence_score":0.12627617}]},{"text":"the connection fee and installation fee is a different charge.","start_word":654,"end_word":663,"intents":[{"intent":"Clarify connection fees","confidence_score":0.0001281471}]},{"text":"With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five Mhmm. 60 a month?","start_word":805,"end_word":828,"intents":[{"intent":"Inquire about internet service fees","confidence_score":0.00013455481},{"intent":"Ask about internet speed","confidence_score":0.06397599}]},{"text":"Your plan is 69?","start_word":858,"end_word":861,"intents":[{"intent":"Confirm plan details","confidence_score":0.0056325123}]},{"text":"So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing. Would I be able to cancel this account?","start_word":903,"end_word":942,"intents":[{"intent":"Cancel account","confidence_score":0.7576931}]},{"text":"And did did he provided you, like, a discounted router price, if I may ask? Yeah.","start_word":1002,"end_word":1017,"intents":[{"intent":"Provide price","confidence_score":0.006600982}]},{"text":"Oh, these details is available on our site. As you can see, it shows the price, the Yeah.","start_word":1104,"end_word":1121,"intents":[{"intent":"Verify installation details","confidence_score":0.0014143669}]},{"text":"Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies. The twenty four month contract is providing three months Yep. discounted period, and then the connection fee is for free, but installation fee still applies. Okay.","start_word":1304,"end_word":1348,"intents":[{"intent":"Understand connection fee","confidence_score":0.000058502275}]},{"text":"Then in that case, I'll I'll arrange it with the tech and then Mhmm. have the modem set up.","start_word":1354,"end_word":1372,"intents":[{"intent":"Discuss modem setup","confidence_score":0.3830977}]},{"text":"But if you have any questions about their pricing, invoices, payments, just call me. Okay?","start_word":1399,"end_word":1413,"intents":[{"intent":"Discuss pricing","confidence_score":0.017720742}]},{"text":"You can definitely upgrade it. However, best time to upgrade your plan is, for example, Yes. you wanted to upgrade, you have to let us know ahead of time before the first. In that way, Before.","start_word":1449,"end_word":1484,"intents":[{"intent":"Explain plan upgrade process","confidence_score":0.000023786459}]},{"text":"there is an option to have it immediately, but you have to pay for the current and then for the new one. Okay. So So how it's best what what to are I what are my options to upgrade?","start_word":1552,"end_word":1590,"intents":[{"intent":"Upgrade options","confidence_score":0.34742802}]},{"text":"So So how it's best what what to are I what are my options to upgrade?","start_word":1574,"end_word":1589,"intents":[{"intent":"Confirm options","confidence_score":0.003348037}]},{"text":"Do you mind we repeating have. the I'm just on the 80 and $90 budget. Do you mind Okay.","start_word":1708,"end_word":1726,"intents":[{"intent":"Know budget","confidence_score":0.00029407008}]},{"text":"So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five. When would be the best time to upgrade to the next speed? Yeah.","start_word":1858,"end_word":1894,"intents":[{"intent":"Upgrade plan","confidence_score":0.24731033}]}]},"sentiments":{"segments":[{"text":"Hi, Bianca. Tantra.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1910738945007324},{"text":"Good Good morning.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.5730819702148438},{"text":"Hi.","start_word":6,"end_word":6,"sentiment":"neutral","sentiment_score":0.3224952220916748},{"text":"Good morning.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.3830599784851074},{"text":"morning. Sorry. What was your name again? Oh, my name Oh. is Melissa. Larissa. Okay. Hi, Larissa. I just spoke with the tech, spoke with Dom. Mhmm. I wasn't I wasn't aware that we had to purchase our own router. That's the first. So I need to ask you the question. And, also, what's the $45 installation fee for them? The one that I've paid. Because after speaking with Dom, he said he he can if we don't have our own router, he can help Uh-huh. with the router and also send someone to install it with an extra cost. But just wanted to double check with you what's the 45 installation cost.","start_word":9,"end_word":121,"sentiment":"neutral","sentiment_score":-0.07543963938951492},{"text":"I'm just really, really tight with budget.","start_word":122,"end_word":128,"sentiment":"negative","sentiment_score":-0.45344406366348267},{"text":"So if I can work something out with you, that would be great. Oh, okay. I understand. Yeah. Let me just go ahead and check on here. Alright? Just one Thank moment.","start_word":129,"end_word":160,"sentiment":"neutral","sentiment_score":0.09609506279230118},{"text":"you so much.","start_word":161,"end_word":163,"sentiment":"positive","sentiment_score":0.39197245240211487},{"text":"So it's confirmed by our tech that the the one from the wall is not a router. Yeah. It's not the router. It's it's the MTM. I'm sorry. Maybe I pronounced that wrong. It's an MTM box that needs to be connected to the router. Oh, okay. Got it. And did he mention any router price? Yeah. So he did he said, if if they are to come because we're in South Melbourne, and he said the office is just about an hour from here, so he can come in the next hour. He said he can give me a 50%, cost router plus the installation, so that would be around $110. Apparently, it's from 300 plus. But I've already paid the $45 installation fee. So if if and and, also, I'm happy to buy a router myself if if there is cheaper options in JB Hi Fi and all that, but I just needed to know the option and model that will be compatible with the photo that I've sent him. Just just trying to work out different options and then minimal cost as possible, please. Okay. Sure. And he never provided you any example router. Right? No. But I can ask him or I can text him if that Yeah. works. Yeah. But Yes. then I just wanted to follow-up the process. Yeah. Okay. I can do that One moment, now. please. So Thank about the, you. route 13 compatibility, you can just text his number. Okay? That way, Yep. he could suggest the best one. Just one moment about this. Yep.","start_word":164,"end_word":427,"sentiment":"neutral","sentiment_score":0.05111394348469647},{"text":"And all Thank you so much for patiently waiting on the line, Bianca. That's okay. Thank you.","start_word":428,"end_word":444,"sentiment":"positive","sentiment_score":0.6017969250679016},{"text":"Alright. I've just So got a response from the tech as well. yeah. Okay.","start_word":445,"end_word":458,"sentiment":"neutral","sentiment_score":0.18241219222545624},{"text":"That's good to know.","start_word":459,"end_word":462,"sentiment":"positive","sentiment_score":0.4308384954929352},{"text":"Actually, Bianca, since you you are wanting to budget this, Yeah. Yeah. you have an option as well to get free connection fee. However, you have to sign up for 24 MAC contract. In that way, the $45 that you paid for the connection fee can be credited Mhmm. to the router that you need to pay or the or the installation fee that you need to pay. However, of course, if you are in a lock in contract, you Mhmm. have to fulfill the twenty four month contract if you terminate the service within the contract period, Yep. the cancellation phase is applicable. So do you have the confirmation that if you will be staying to this address for Yeah. two With years? the twenty four months, it's not gonna be possible because we're on at the moment, we're only here for one year. Oh, okay. And then so just a question. The 45, that's for installation fee. Could that be put to work? Because I don't know why am I paying installation fee if there is nothing to be installed and if No. I have to Actually, pay extra. the connection fee and installation fee is a different charge. The connection fee is charged for activating your Internet service and connecting your account to our network to the network, Lynham network. Because this address is serviceable by Lynham Network. However, Yep. it's not yet activated. So once customer requested for service activation, that's for the connection fee. It's cover the connection fee and also in includes the account setup, service activation, and network provisioning. That's a different one. However, for installation fee, not every customer needs to pay this. It's a case by case basis because this installation fee covers the physical installation at your premises, tech Yep. visit, installation of your router, configuration of your router. But Yes. if that's not necessary, you don't need to pay for the installation fee. That's the Okay. different of these fees. So and also I just wanted to ask question as well. With the with the plan that I have, what's the Internet speed if I'm paying 76 sixty nine ninety five Mhmm. 60 a month? $9.95. So Yeah. sixty nine ninety five is under 50 MBPS unlimited. This is for family three to five users for email, surfing the web, and standard streaming. Okay. Your plan is 69? Oh, no. No.","start_word":463,"end_word":864,"sentiment":"neutral","sentiment_score":0.01575833766151275},{"text":"I'm so sorry.","start_word":865,"end_word":867,"sentiment":"negative","sentiment_score":-0.3375571668148041},{"text":"I'm looking with the standard. 69. It's five n d p s family tree users for email surfing the web and basic streaming.","start_word":868,"end_word":890,"sentiment":"neutral","sentiment_score":-0.05221495032310486},{"text":"Oh, that's very slow, isn't it, with that price?","start_word":891,"end_word":899,"sentiment":"negative","sentiment_score":-0.6588478684425354},{"text":"Yeah. Okay. So do I have an option to cancel this just because we don't have anything I wasn't aware of any of this installation and the router and all that sort of thing. Would I be able to cancel this account? Yeah. Actually, it's already been provisioned, activate live and operational. We will respect your decision if you wanted to cancel.","start_word":900,"end_word":961,"sentiment":"neutral","sentiment_score":0.0021079034814911503},{"text":"However, I would love to tell you ahead.","start_word":962,"end_word":969,"sentiment":"positive","sentiment_score":0.387207955121994},{"text":"Okay? You Yep. paid for as a upfront payment. It's not refundable, and then you will be liable for a cancellation fee, which is $132. Okay. Yeah. It's late to get canceled. And did did he provided you, like, a discounted router price, if I may ask? Yeah. But it's still it's Yeah.","start_word":970,"end_word":1022,"sentiment":"neutral","sentiment_score":-0.08379653096199036},{"text":"still seems very expensive for an Internet connection because to be honest, like, the installation fee and everything is almost, like, $200. With that speed, it it's just not because when I compare the process with the other provider, they're charging me about, I think, $63, but it's 100 megabyte per second for the speed. So 25, it's it's very small.","start_word":1023,"end_word":1083,"sentiment":"negative","sentiment_score":-0.4572650492191314},{"text":"And I wasn't aware Yeah. of all this information. This should have been given to me prior to signing up. Oh, these details is available on our site. As you can see, it shows the price, the Yeah. The price the NBPS. was shown. It's showing the NBPS as well if you will be seeing Lindham basic. Underneath, it says NBN Yep. 25 unlimited. So it But it does it didn't show mention and then anything about the router and installation because what I felt like when I speak to the tech, there is no, like, fixed price. So is that part of, like, the process with no fixed price and just sort of, like, making prices, or is it is For that something installation that I can do? fee? Yeah. Yeah. There is no fixed price. It really depends, at first, from the location. Of course, they will take time to travel, transport. It really depends from the service location. If it's Yep. nearby, it can be cheaper. If it's something like that. Reason why it and as I've mentioned, there is no fixed price because not all the customer is being charged for installation fee because, But the only some time customer they're not gonna be charged is yeah. the 24 Like a tech months. b Yeah? correct. Twenty four month contract, you don't need to pay for the connection fee, but the installation fee still applies. The twenty four month contract is providing three months Yep. discounted period, and then the connection fee is for free, but installation fee still applies. Okay.","start_word":1084,"end_word":1348,"sentiment":"neutral","sentiment_score":-0.03920082345886051},{"text":"Perfect. Not a problem.","start_word":1349,"end_word":1352,"sentiment":"positive","sentiment_score":0.4307862222194672},{"text":"Yeah. Then in that case, I'll I'll arrange it with the tech and then Mhmm. have the modem set up.","start_word":1353,"end_word":1372,"sentiment":"neutral","sentiment_score":0.16932809352874756},{"text":"Thank you Yeah. so much Good. for your help.","start_word":1373,"end_word":1381,"sentiment":"positive","sentiment_score":0.6020245552062988},{"text":"Yes. Please collaborate with him because he handles this kind of tech side to your account. Okay? But if you have any questions about their pricing, invoices, payments, just call me. Okay? We're open until nine six Thank PM. you. So the neck Alright. is there a neck to upgrade the speed connection to 50 megabyte per second? What what's the what option do I have? Yeah. You can definitely upgrade it. However, best time to upgrade your plan is, for example, Yes. you wanted to upgrade, you have to let us know ahead of time before the first. In that way, Before. you will not be charged for the current plan and for your upgraded request plan. Like, for example, you would you would like to upgrade to 50 MBPS. Yep. So for you not to be charged twice for the old plan and upgraded plan you're requesting, we will have Yep. it back to your account the first, every first of each month. Okay. Yep. But Yep. there is an option to have it immediately, but you have to pay for the current and then for the new one. Okay. So So how it's best what what to are I what are my options to upgrade? Just so that I have it in mind and then Yeah.","start_word":1382,"end_word":1600,"sentiment":"neutral","sentiment_score":0.08112542419673101},{"text":"I Actually, can we do have thank you.","start_word":1601,"end_word":1608,"sentiment":"positive","sentiment_score":0.5613152384757996},{"text":"the Linham standard Yep. 50 MBPS, which is $79.95. And then we do have the Linham Fast, $89.95. That is 100 MBPS. Then Yep. we have Yep. the Superfast. It's fifty fifty symmetric, so it means to say you're getting the same upload and download Yep. if you would like that, 95. And then we have the Linham Superfast symmetric, 100 Mbps downloads and uploads. And then we have the Linham Fast residential, which is 200 and Mhmm. 25. And then the last one was Supa Fastymetrics, 200 download, 200 upload, one Yep. $140. Those are the options Okay. Do you mind we repeating have. the I'm just on the 80 and $90 budget. Do you mind Okay. repeating those two options, please? Sure. Let me go back.","start_word":1609,"end_word":1736,"sentiment":"neutral","sentiment_score":0.12174420058727264},{"text":"Thank Okay.","start_word":1737,"end_word":1738,"sentiment":"positive","sentiment_score":0.3377314507961273},{"text":"you. So the Lindenhum FAST NBN Yep. 100 MBPS, Yep. this is applicable to family five users. If it's just using for email, surfing the web, gaming, it has HD four k quality streaming that is eighty nine ninety five. Yep. And then you have Linham Superfast, which is symmetric, fifty fifty, 50 MBPS upload, downloads 50, that is 95. 95. And then the next one Yes. is how much? And then the next one is two Pafasimetric, one Yep. $101,115 dollars. $115. Okay. So if I wanna change it to that 50 megabyte, can I do it today, or do I have to call you the next time?","start_word":1739,"end_word":1847,"sentiment":"neutral","sentiment_score":0.09116415679454803},{"text":"You would love to have it Because yep.","start_word":1848,"end_word":1855,"sentiment":"positive","sentiment_score":0.5982948541641235},{"text":"today. Yeah. So if if if if I am to upgrade, when would be the best because I've already paid for the sixty nine ninety five. When would be the best time to upgrade to the next speed? Yeah. The best time to upgrade is on the first. On the first. Oh, okay. Yes. One sec. Not a problem. I will leave it then. I'm I'm just gonna Mhmm. try it first, and then I'll call you on the first and then see Yes. what we can do. Yep. And if not so if if it's really slow and we need to we need we need it by tomorrow just for work purposes, if I call you tomorrow, that means I'll need to be paying that amount for for this pay period. Am I paying the difference between the $69.95 and then the top up price, or how would that work? Yeah. Actually, the $79.95 oh, no. No. The $69.95 has been paid. Right? Yes. So you you should have you should have the thirty days to have your services used. And we're paying this in advance to the once it's activated, it's being paid as well to the network. So if you would like to change it by tomorrow, you still Yep. need you don't need to pay upfront for that upgrade. Oh, However, okay. once you receive your invoice, you will see the billing site the billing date period, which is tomorrow and then until the end of the month. So it means to say it's like you're paying the first one you choose, and then you're paying the upgrade plan you requested to have effect immediately, something like that. Oh, okay. Alright.","start_word":1856,"end_word":2140,"sentiment":"neutral","sentiment_score":0.04819171875715256},{"text":"So I Perfect.","start_word":2141,"end_word":2143,"sentiment":"positive","sentiment_score":0.4219744801521301},{"text":"would suggest you can try first the $69.95 for first month. Yeah. And then before the first of next month, just let Yep. us know, then we can just put the upgrades so it Thank will you. not charge you double. Right? Yeah.","start_word":2144,"end_word":2186,"sentiment":"neutral","sentiment_score":0.19671457598722256},{"text":"And Thank you we so will much, not Melissa.","start_word":2187,"end_word":2195,"sentiment":"positive","sentiment_score":0.3583853244781494},{"text":"charge doubled as well to the network. Yeah.","start_word":2196,"end_word":2203,"sentiment":"neutral","sentiment_score":0.24516375362873075},{"text":"Exactly. Yeah. Thank you so much for your help, Melissa. I appreciate it. You have a good day. You do the same. Be safe. Thank you. See you.","start_word":2204,"end_word":2231,"sentiment":"positive","sentiment_score":0.7099162936210632},{"text":"Bye bye.","start_word":2232,"end_word":2233,"sentiment":"neutral","sentiment_score":0.2695765197277069}],"average":{"sentiment":"neutral","sentiment_score":0.04183899510782747}}}}