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Up.","paragraphs":[{"sentences":[{"text":"You have reached Hello?","start":0.24,"end":2.82,"sentiment":"neutral","sentiment_score":0.001660237438045442},{"text":"Yeah, mate.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.012523602694272995},{"text":"Sorry.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.09095856547355652},{"text":"Who's speaking?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":-0.0911485217511654},{"text":"Sorry.","start":9.84,"end":10.24,"sentiment":"neutral","sentiment_score":-0.10959367454051971}],"sentiment":"neutral","sentiment_score":-0.040125553915277126,"num_words":10,"start":0.24,"end":10.24},{"sentences":[{"text":"Can you just go again?","start":10.24,"end":11.28,"sentiment":"neutral","sentiment_score":-0.06834249570965767},{"text":"I'm just giving you that.","start":11.28,"end":12.585,"sentiment":"neutral","sentiment_score":-0.009787990152835846},{"text":"Up.","start":18.585,"end":19.085,"sentiment":"neutral","sentiment_score":0.05506162345409393}],"sentiment":"neutral","sentiment_score":-0.030508255078033966,"num_words":11,"start":10.24,"end":19.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached Hello? Yeah, mate. Sorry. Who's speaking? Sorry.\n\nCan you just go again? I'm just giving you that. Up.\n\nChannel 0: Hello, Ada. My name is Mary, and I'm ringing from Airtel. I'm just ringing up as we are upgrading our billing system to PayRx. It's a highly secure local payment platform. So for added convenience and to ensure your payment information is handled with highest level of security, we kindly request that you save your credit card or debit card directly inside our secure payment portal, PayRx.\n\nI know and then I understand that you currently have a saved card on your end end. But since we're upgrading our billing system, we also advise you to please add it through our PayRx portal. I'll send you an email for instruction as well. And if you receive this message and need further assistance online, please don't hesitate to call us, and we'll be more than happy of assistance. Thank you so much, and have a great day, Adam.\n\nGoodbye for now.","paragraphs":[{"sentences":[{"text":"You have reached Hello?","start":0.24,"end":2.82,"sentiment":"neutral","sentiment_score":0.001660237438045442},{"text":"Yeah, mate.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.012523602694272995},{"text":"Sorry.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.09095856547355652},{"text":"Who's speaking?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":-0.0911485217511654},{"text":"Sorry.","start":9.84,"end":10.24,"sentiment":"neutral","sentiment_score":-0.10959367454051971}],"sentiment":"neutral","sentiment_score":-0.040125553915277126,"channel":1,"num_words":10,"start":0.24,"end":10.24},{"sentences":[{"text":"Can you just go again?","start":10.24,"end":11.28,"sentiment":"neutral","sentiment_score":-0.06834249570965767},{"text":"I'm just giving you that.","start":11.28,"end":12.585,"sentiment":"neutral","sentiment_score":-0.009787990152835846},{"text":"Up.","start":18.585,"end":19.085,"sentiment":"neutral","sentiment_score":0.05506162345409393}],"sentiment":"neutral","sentiment_score":-0.030508255078033966,"channel":1,"num_words":11,"start":10.24,"end":19.085},{"sentences":[{"text":"Hello, Ada.","start":23.215,"end":23.935,"sentiment":"neutral","sentiment_score":0.09415435791015625},{"text":"My name is Mary, and I'm ringing from Airtel.","start":23.935,"end":26.75,"sentiment":"neutral","sentiment_score":0.06608144856161541},{"text":"I'm just ringing up as we are upgrading our billing system to PayRx.","start":26.890001,"end":31.07,"sentiment":"neutral","sentiment_score":0.09602508464684853},{"text":"It's a highly secure local payment platform.","start":31.61,"end":34.59,"sentiment":"neutral","sentiment_score":0.2408009512083871},{"text":"So for added convenience and to ensure your payment information is handled with highest level of security, we kindly request that you save your credit card or debit card directly inside our secure payment portal, PayRx.","start":35.29,"end":47.745,"sentiment":"neutral","sentiment_score":0.17442347606023154}],"sentiment":"neutral","sentiment_score":0.14919730820762578,"channel":0,"num_words":67,"start":23.215,"end":47.745},{"sentences":[{"text":"I know and then I understand that you currently have a saved card on your end end.","start":48.605,"end":53.905,"sentiment":"neutral","sentiment_score":-0.00040379144689616056},{"text":"But since we're upgrading our billing system, we also advise you to please add it through our PayRx portal.","start":54.18,"end":61.079998,"sentiment":"neutral","sentiment_score":0.03271275150932764},{"text":"I'll send you an email for instruction as well.","start":61.94,"end":64.34,"sentiment":"neutral","sentiment_score":0.10759992980294758},{"text":"And if you receive this message and need further assistance online, please don't hesitate to call us, and we'll be more than happy of assistance.","start":64.34,"end":71.825,"sentiment":"neutral","sentiment_score":0.21327297478914262},{"text":"Thank you so much, and have a great day, Adam.","start":72.284996,"end":74.365,"sentiment":"positive","sentiment_score":0.6930137813091278}],"sentiment":"neutral","sentiment_score":0.17306299218907953,"channel":0,"num_words":80,"start":48.605,"end":74.365},{"sentences":[{"text":"Goodbye for now.","start":74.365,"end":75.424995,"sentiment":"neutral","sentiment_score":0.11644365886847179}],"sentiment":"neutral","sentiment_score":0.11644365886847179,"channel":0,"num_words":3,"start":74.365,"end":75.424995}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer named Adam to inform him about their upcoming upgrade to a secure local payment platform called PayRx. The representative advises Adam to save his credit card or debit card information directly inside the PayRx portal and send an email for further instructions. The call ends with the representative offering assistance and wishing Adam a great day."},"intents":{"segments":[{"text":"Hello, Ada. My name is Mary, and I'm ringing from Airtel. I'm just ringing up as we are upgrading our billing system to PayRx. It's a highly secure local payment platform. So for added convenience and to ensure your payment information is handled with highest level of security, we kindly request that you save your credit card or debit card directly inside our secure payment portal, PayRx.","start_word":21,"end_word":87,"intents":[{"intent":"Upgrade billing system","confidence_score":0.38232735}]},{"text":"So for added convenience and to ensure your payment information is handled with highest level of security, we kindly request that you save your credit card or debit card directly inside our secure payment portal, PayRx.","start_word":52,"end_word":87,"intents":[{"intent":"Save credit card","confidence_score":0.32340214}]},{"text":"And if you receive this message and need further assistance online, please don't hesitate to call us, and we'll be more than happy of assistance.","start_word":133,"end_word":157,"intents":[{"intent":"Offer assistance online","confidence_score":0.07995155}]}]},"sentiments":{"segments":[{"text":"You have reached Hello? Yeah, mate. Sorry. Who's speaking? Sorry. Can you just go again? I'm just giving you that. Up. Hello, Ada. My name is Mary, and I'm ringing from Airtel. I'm just ringing up as we are upgrading our billing system to PayRx. It's a highly secure local payment platform. So for added convenience and to ensure your payment information is handled with highest level of security, we kindly request that you save your credit card or debit card directly inside our secure payment portal, PayRx. I know and then I understand that you currently have a saved card on your end end. But since we're upgrading our billing system, we also advise you to please add it through our PayRx portal. I'll send you an email for instruction as well. And if you receive this message and need further assistance online, please don't hesitate to call us, and we'll be more than happy of assistance.","start_word":0,"end_word":157,"sentiment":"neutral","sentiment_score":0.09700839221477509},{"text":"Thank you so much, and have a great day, Adam.","start_word":158,"end_word":167,"sentiment":"positive","sentiment_score":0.6934187412261963},{"text":"Goodbye for now.","start_word":168,"end_word":170,"sentiment":"neutral","sentiment_score":0.13759450614452362}],"average":{"sentiment":"neutral","sentiment_score":0.1331145342658548}}}}