{"metadata":{"transaction_key":"deprecated","request_id":"019f35e7-2b21-7a31-8646-99dcc420ea26","sha256":"f560aa89b3651abff03ff621bdade766b3a9090dead826df62e16b05409f2588","created":"2026-07-06T05:33:43.647Z","duration":19.727938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":56,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":57},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":57,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to Australian Military Bank. Please note, all our calls are recorded for quality and training purposes. Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website. Any information we provide is general","confidence":1.0,"words":[{"word":"welcome","start":1.28,"end":1.78,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.4567399024963379},{"word":"to","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.47438502311706543},{"word":"australian","start":2.24,"end":2.74,"confidence":0.99902344,"punctuated_word":"Australian","sentiment":"positive","sentiment_score":0.3652783930301666},{"word":"military","start":2.8799999,"end":3.36,"confidence":0.94140625,"punctuated_word":"Military","sentiment":"neutral","sentiment_score":0.2512773275375366},{"word":"bank","start":3.36,"end":3.86,"confidence":0.9995117,"punctuated_word":"Bank.","sentiment":"positive","sentiment_score":0.4245036244392395},{"word":"please","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.038153618574142456},{"word":"note","start":4.48,"end":4.7999997,"confidence":0.7902832,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":-0.08230182528495789},{"word":"all","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2192327380180359},{"word":"our","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.25344350934028625},{"word":"calls","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.22333087027072904},{"word":"are","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.28331029415130615},{"word":"recorded","start":5.7599998,"end":6.24,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.2961163818836212},{"word":"for","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.28332680463790894},{"word":"quality","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.18993335962295532},{"word":"and","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28118398785591125},{"word":"training","start":7.12,"end":7.52,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.22085469961166385},{"word":"purposes","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.23245927691459656},{"word":"your","start":8.5529375,"end":8.712937,"confidence":1.0,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.2901618480682373},{"word":"information","start":8.712937,"end":9.192938,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.3318968117237091},{"word":"will","start":9.192938,"end":9.352938,"confidence":0.9951172,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.28860339522361755},{"word":"be","start":9.352938,"end":9.512938,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.26903876662254333},{"word":"collected","start":9.512938,"end":9.992938,"confidence":1.0,"punctuated_word":"collected","sentiment":"neutral","sentiment_score":-0.3150821328163147},{"word":"and","start":9.992938,"end":10.232938,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3623897135257721},{"word":"handled","start":10.232938,"end":10.632937,"confidence":1.0,"punctuated_word":"handled","sentiment":"negative","sentiment_score":-0.4009663462638855},{"word":"in","start":10.632937,"end":10.872938,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2883114218711853},{"word":"accordance","start":10.872938,"end":11.352938,"confidence":1.0,"punctuated_word":"accordance","sentiment":"neutral","sentiment_score":-0.23070071637630463},{"word":"with","start":11.352938,"end":11.512938,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2656068801879883},{"word":"our","start":11.512938,"end":11.752937,"confidence":1.0,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.35024958848953247},{"word":"privacy","start":11.752937,"end":12.232938,"confidence":1.0,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":-0.242265060544014},{"word":"policy","start":12.232938,"end":12.732938,"confidence":1.0,"punctuated_word":"policy","sentiment":"negative","sentiment_score":-0.33666670322418213},{"word":"and","start":12.872938,"end":13.112938,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.31270936131477356},{"word":"that","start":13.112938,"end":13.352938,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3480965495109558},{"word":"of","start":13.352938,"end":13.512938,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3007810711860657},{"word":"the","start":13.512938,"end":13.672937,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2279593050479889},{"word":"product","start":13.672937,"end":14.072937,"confidence":1.0,"punctuated_word":"product","sentiment":"neutral","sentiment_score":-0.20440837740898132},{"word":"issuer","start":14.072937,"end":14.572937,"confidence":0.94921875,"punctuated_word":"issuer,","sentiment":"neutral","sentiment_score":-0.17025351524353027},{"word":"both","start":14.792938,"end":15.032938,"confidence":1.0,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.1039597988128662},{"word":"of","start":15.032938,"end":15.192938,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11799675971269608},{"word":"which","start":15.192938,"end":15.512938,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.0960589200258255},{"word":"are","start":15.512938,"end":15.752937,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1378164291381836},{"word":"available","start":15.752937,"end":16.232937,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.2674066424369812},{"word":"on","start":16.232937,"end":16.392937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1659914255142212},{"word":"our","start":16.392937,"end":16.552937,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.261994868516922},{"word":"website","start":16.552937,"end":17.052937,"confidence":1.0,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.2294159233570099},{"word":"any","start":17.432938,"end":17.752937,"confidence":1.0,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":-0.2535563111305237},{"word":"information","start":17.752937,"end":18.252937,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.30047664046287537},{"word":"we","start":18.312939,"end":18.472939,"confidence":0.99902344,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3421300947666168},{"word":"provide","start":18.472939,"end":18.872936,"confidence":0.9980469,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.3027244210243225},{"word":"is","start":18.872936,"end":19.112938,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29766762256622314},{"word":"general","start":19.112938,"end":19.612938,"confidence":0.9941406,"punctuated_word":"general","sentiment":"neutral","sentiment_score":-0.1300845593214035}],"paragraphs":{"transcript":"\nWelcome to Australian Military Bank. Please note, all our calls are recorded for quality and training purposes. Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website. Any information we provide is general","paragraphs":[{"sentences":[{"text":"Welcome to Australian Military Bank.","start":1.28,"end":3.86,"sentiment":"positive","sentiment_score":0.3944368541240692},{"text":"Please note, all our calls are recorded for quality and training purposes.","start":4.08,"end":8.02,"sentiment":"neutral","sentiment_score":-0.21697061384717622},{"text":"Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website.","start":8.5529375,"end":17.052937,"sentiment":"neutral","sentiment_score":-0.25617734563571437},{"text":"Any information we provide is general","start":17.432938,"end":19.612938,"sentiment":"neutral","sentiment_score":-0.27110660821199417}],"sentiment":"neutral","sentiment_score":-0.18349782153964042,"num_words":50,"start":1.28,"end":19.612938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Australian Military Bank. Please note, all our calls are recorded for quality and training purposes. Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website. Any information we provide is general","paragraphs":[{"sentences":[{"text":"Welcome to Australian Military Bank.","start":1.28,"end":3.86,"sentiment":"positive","sentiment_score":0.3944368541240692},{"text":"Please note, all our calls are recorded for quality and training purposes.","start":4.08,"end":8.02,"sentiment":"neutral","sentiment_score":-0.21697061384717622},{"text":"Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website.","start":8.5529375,"end":17.052937,"sentiment":"neutral","sentiment_score":-0.25617734563571437},{"text":"Any information we provide is general","start":17.432938,"end":19.612938,"sentiment":"neutral","sentiment_score":-0.27110660821199417}],"sentiment":"neutral","sentiment_score":-0.18349782153964042,"channel":1,"num_words":50,"start":1.28,"end":19.612938}]},"summary":{"result":"success","short":"The representative from Australian Military Bank informs the customer that all calls are recorded and that their information will be collected and handled in accordance with their privacy policy and product issuer. The representative also mentions that any information provided is general."},"intents":{"segments":[{"text":"Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website.","start_word":17,"end_word":43,"intents":[{"intent":"Provide information","confidence_score":0.025375796},{"intent":"Ensure security","confidence_score":0.002084839},{"intent":"Inform about privacy policy","confidence_score":0.0026719428}]}]},"sentiments":{"segments":[{"text":"Welcome to Australian Military Bank.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3994480073451996},{"text":"Please note, all our calls are recorded for quality and training purposes. Your information will be collected and handled in accordance with our privacy policy and that of the product issuer, both of which are available on our website. Any information we provide is general","start_word":5,"end_word":49,"sentiment":"neutral","sentiment_score":-0.2428382933139801}],"average":{"sentiment":"neutral","sentiment_score":-0.1752291896886993}}}}