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I'm just phoning well, before I go any further, I should let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And just so I'm speak I know that I'm speaking to Jake and I've done my due diligence. Can you please confirm your full name, date of birth, and address, please? Beautiful. Thanks for that, Jake. I appreciate that. It's alright. Mine's pretty similar when I do that as well. I'm phoning today just to book in a time for your upcoming and your review. Do you have a few moments to book that in? Yeah. I have some availability on Tuesday, the eighth in the morning at 9AM. Yeah. And does Tamara usually do the annual review with you as well, or does she do hers on her own? Yep. I'm happy to still conduct it separately if you like. I just I'll I'll be guided by you as to what you would like to do. Okay. Alright. That's fine. Did you want me to send through a calendar invite to the emails to your email to your both of your email addresses? Alright. Fantastic. I can do that. Well, that's all booked in, and I look forward to speaking to you both then. Thanks. Have a nice day. 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Is this Jake? Sorry. Are you there? Sorry.\n\nThis is Jenniferning from Oakview Financial. I'm just phoning well, before I go any further, I should let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And just so I'm speak I know that I'm speaking to Jake and I've done my due diligence.\n\nCan you please confirm your full name, date of birth, and address, please? Beautiful. Thanks for that, Jake. I appreciate that. It's alright.\n\nMine's pretty similar when I do that as well. I'm phoning today just to book in a time for your upcoming and your review. Do you have a few moments to book that in? Yeah. I have some availability on Tuesday, the eighth in the morning at 9AM.\n\nYeah. And does Tamara usually do the annual review with you as well, or does she do hers on her own? Yep. I'm happy to still conduct it separately if you like. I just I'll I'll be guided by you as to what you would like to do.\n\nOkay. Alright. That's fine. Did you want me to send through a calendar invite to the emails to your email to your both of your email addresses? Alright.\n\nFantastic. I can do that. Well, that's all booked in, and I look forward to speaking to you both then. Thanks. Have a nice day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.018174108117818832},{"text":"Is this Jake?","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.010816296252111593},{"text":"Sorry.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.20031803846359253},{"text":"Are you there?","start":8.96,"end":9.7,"sentiment":"neutral","sentiment_score":-0.05574622005224228},{"text":"Sorry.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.094048373401165}],"sentiment":"neutral","sentiment_score":-0.04566467501637009,"num_words":9,"start":2.96,"end":12.98},{"sentences":[{"text":"This is Jenniferning from Oakview Financial.","start":14.895,"end":17.155,"sentiment":"neutral","sentiment_score":0.04779576137661934},{"text":"I'm just phoning well, before I go any further, I should let you know that our calls are recorded for quality and coaching 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Is this Jake?\n\nChannel 1: Hey. Hey. I'm very quiet.\n\nChannel 0: Sorry.\n\nChannel 1: Oh, that's\n\nChannel 0: Are you\n\nChannel 1: better.\n\nChannel 0: there?\n\nChannel 1: Yeah. Yep. Then I was gone all bad. He knows my headband.\n\nChannel 0: Sorry.\n\nChannel 1: Hey. What's up? What can I do for you?\n\nChannel 0: This is Jenniferning from Oakview Financial. I'm just\n\nChannel 1: Yep.\n\nChannel 0: phoning well, before I go any further, I should let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. Yeah. That's fine.\n\nChannel 0: Beautiful. And just so I'm speak I know that I'm speaking to Jake and I've done my due diligence. Can you please confirm your full name, date of birth, and address, please?\n\nChannel 1: My full name is Jake Anthony George Simkins. I was born on the 08/18/0996, and my address is 1886 Pipers River Road, Lower Turner's Marsh.\n\nChannel 0: Beautiful. Thanks for that, Jake. I appreciate\n\nChannel 1: That's right.\n\nChannel 0: that.\n\nChannel 1: It's an hour and a half, isn't it?\n\nChannel 0: It's alright. Mine's pretty similar when I do that as well. I'm phoning today just to book in a time for your upcoming and your review. Do you have a few moments to book that in?\n\nChannel 1: Yeah. Let me just pull up my calendar so I can work out when it is on back home.\n\nChannel 0: Yeah.\n\nChannel 1: I fly home the afternoon of the second, and I'm available anytime or two weeks after that. Doesn't really make a difference to me.\n\nChannel 0: I have some availability on Tuesday, the eighth in the morning at 9AM.\n\nChannel 1: Yeah. Yeah. That's fine.\n\nChannel 0: Yeah. And does\n\nChannel 1: Yep.\n\nChannel 0: Tamara usually do the annual review with you as well, or does\n\nChannel 1: Normally,\n\nChannel 0: she\n\nChannel 1: we\n\nChannel 0: do\n\nChannel 1: do\n\nChannel 0: hers\n\nChannel 1: it separately,\n\nChannel 0: on her own?\n\nChannel 1: but there's no\n\nChannel 0: Yep.\n\nChannel 1: real reason we couldn't do it together, especially now. We bought the other house and yada yada. So our finances are kinda indistinguishable for each other at this point.\n\nChannel 0: I'm happy to still conduct it separately if you like. I just I'll I'll be guided by you as to what you would like to do.\n\nChannel 1: I'll just probably do them together. It can be easier for everyone.\n\nChannel 0: Okay. Alright. That's fine. Did you want me to send through a calendar invite to the emails to your email to your both of your email addresses?\n\nChannel 1: Yeah. Yeah. Please.\n\nChannel 0: Alright. Fantastic. I can do that. Well, that's all booked in, and I look forward to speaking to you both then.\n\nChannel 1: Awesome. No worries. Thank you for that.\n\nChannel 0: Thanks. Have a nice day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01172570325434208}],"sentiment":"neutral","sentiment_score":0.01172570325434208,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.018174108117818832},{"text":"Is this Jake?","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.010816296252111593}],"sentiment":"neutral","sentiment_score":0.012655749218538404,"channel":0,"num_words":4,"start":2.96,"end":4.18},{"sentences":[{"text":"Hey.","start":5.2799997,"end":5.44,"sentiment":"neutral","sentiment_score":-0.010793229565024376},{"text":"Hey.","start":5.44,"end":5.6,"sentiment":"neutral","sentiment_score":-0.03307989612221718},{"text":"I'm very 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that.","start":151.55,"end":152.53,"sentiment":"positive","sentiment_score":0.7009786367416382}],"sentiment":"positive","sentiment_score":0.6410085984638759,"channel":1,"num_words":7,"start":150.75,"end":152.53},{"sentences":[{"text":"Thanks.","start":152.98094,"end":153.46094,"sentiment":"positive","sentiment_score":0.4015682637691498},{"text":"Have a nice day.","start":153.46094,"end":154.52095,"sentiment":"positive","sentiment_score":0.7788698375225067}],"sentiment":"positive","sentiment_score":0.7034095227718353,"channel":0,"num_words":5,"start":152.98094,"end":154.52095},{"sentences":[{"text":"You too.","start":154.75,"end":155.31,"sentiment":"positive","sentiment_score":0.5658538937568665},{"text":"Bye.","start":155.31,"end":155.81,"sentiment":"neutral","sentiment_score":0.3063243329524994}],"sentiment":"positive","sentiment_score":0.47934404015541077,"channel":1,"num_words":3,"start":154.75,"end":155.81},{"sentences":[{"text":"Bye.","start":156.02095,"end":156.52095,"sentiment":"neutral","sentiment_score":-0.09538014233112337}],"sentiment":"neutral","sentiment_score":-0.09538014233112337,"channel":0,"num_words":1,"start":156.02095,"end":156.52095}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named Jake to schedule a review and confirm his personal information. They discuss scheduling for a review and the possibility of doing it together, but the representative explains that their financial services are on a different date. The representative offers to send a calendar invite to Jake's email address and thanks him for his time."},"intents":{"segments":[{"text":"Can you please confirm your full name, date of birth, and address, please?","start_word":96,"end_word":108,"intents":[{"intent":"Confirm identity","confidence_score":0.35632697}]},{"text":"I'm phoning today just to book in a time for your upcoming and your review. Do you have a few moments to book that in? Yeah.","start_word":163,"end_word":188,"intents":[{"intent":"Book review","confidence_score":0.13717897}]},{"text":"Let me just pull up my calendar so I can work out when it is on back home. Yeah. I fly home the afternoon of the second, and I'm available anytime or two weeks after that. Doesn't really make a difference to me. I have some availability on Tuesday, the eighth in the morning at 9AM. Yeah.","start_word":190,"end_word":246,"intents":[{"intent":"Schedule meeting","confidence_score":0.5726174}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is this Jake? Hey. Hey. I'm very quiet. Sorry. Oh, Are that's you there? better. Yeah. Yep. Then I was gone all bad. He knows my headband. Sorry. Hey. What's up? What can I do for you? This is Jenniferning from Oakview Financial. I'm just Yep. phoning well, before I go any further, I should let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. Yeah. That's fine.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":-0.02252410352230072},{"text":"Beautiful.","start_word":77,"end_word":77,"sentiment":"positive","sentiment_score":0.6176650524139404},{"text":"And just so I'm speak I know that I'm speaking to Jake and I've done my due diligence. Can you please confirm your full name, date of birth, and address, please? My full name is Jake Anthony George Simkins. I was born on the 08/18/0996, and my address is 1886 Pipers River Road, Lower Turner's Marsh.","start_word":78,"end_word":133,"sentiment":"neutral","sentiment_score":0.08688417822122574},{"text":"Beautiful. Thanks for that, Jake.","start_word":134,"end_word":138,"sentiment":"positive","sentiment_score":0.6352461576461792},{"text":"I appreciate That's right. that. It's an hour and a half, isn't it? It's alright. Mine's pretty similar when I do that as well. I'm phoning today just to book in a time for your upcoming and your review. Do you have a few moments to book that in? Yeah. Let me just pull up my calendar so I can work out when it is on back home. Yeah. I fly home the afternoon of the second, and I'm available anytime or two weeks after that. Doesn't really make a difference to me. I have some availability on Tuesday, the eighth in the morning at 9AM. Yeah. Yeah. That's fine. Yeah. And does Yep. Tamara usually do the annual review with you as well, or does Normally, she we do do hers it separately, on her own? but there's no Yep. real reason we couldn't do it together, especially now. We bought the other house and yada yada. So our finances are kinda indistinguishable for each other at this point. I'm happy to still conduct it separately if you like. I just I'll I'll be guided by you as to what you would like to do. I'll just probably do them together. It can be easier for everyone. Okay. Alright. That's fine. Did you want me to send through a calendar invite to the emails to your email to your both of your email addresses? Yeah. Yeah. Please.","start_word":139,"end_word":376,"sentiment":"neutral","sentiment_score":0.0922193113370102},{"text":"Alright. Fantastic. I can do that. Well, that's all booked in, and I look forward to speaking to you both then. Awesome. No worries. Thank you for that. Thanks. Have a nice day. You too.","start_word":377,"end_word":411,"sentiment":"positive","sentiment_score":0.6474110875810896},{"text":"Bye. Bye.","start_word":412,"end_word":413,"sentiment":"neutral","sentiment_score":0.23583583533763883}],"average":{"sentiment":"neutral","sentiment_score":0.12419015893673396}}}}