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hi. Sorry. My name is Simon. Resideo? No.\n\nSorry. I'm not across that, and I'm not aware of a Daniel. So I'll have to, yeah, I might leave leave that with you. Sorry. I'm not aware of an existing I'm not aware of an existing relationship either.\n\nSo is this cold call? No worries. If you, yeah, if you put me an email, I might be able to take a bit of a look and might give me a bit more context in the situation. Sorry. I've just ducked out for a meeting, so I gotta run back in.\n\nBut thank thank you for your time. Sorry. I'll take a look. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.07424851320683956},{"text":"Sorry.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":0.03710666298866272},{"text":"My name is Simon.","start":5.6,"end":6.24,"sentiment":"neutral","sentiment_score":0.025934775825589895},{"text":"Resideo?","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.02539539337158203},{"text":"No.","start":26.735,"end":27.134998,"sentiment":"neutral","sentiment_score":-0.10606317222118378}],"sentiment":"neutral","sentiment_score":0.02318611265056663,"num_words":9,"start":4.64,"end":27.134998},{"sentences":[{"text":"Sorry.","start":27.134998,"end":27.375,"sentiment":"neutral","sentiment_score":-0.13399681448936462},{"text":"I'm not across that, and I'm not aware of a Daniel.","start":27.375,"end":29.375,"sentiment":"neutral","sentiment_score":-0.1736071827736768},{"text":"So I'll have to, yeah, I might leave leave that with you.","start":29.375,"end":33.55,"sentiment":"neutral","sentiment_score":-0.1260778804620107},{"text":"Sorry.","start":33.55,"end":34.05,"sentiment":"neutral","sentiment_score":-0.09708762168884276},{"text":"I'm not aware of an existing I'm not aware of an existing relationship either.","start":35.63,"end":39.89,"sentiment":"neutral","sentiment_score":-0.15356876701116562}],"sentiment":"neutral","sentiment_score":-0.148811814112541,"num_words":39,"start":27.134998,"end":39.89},{"sentences":[{"text":"So is this cold call?","start":39.95,"end":42.61,"sentiment":"neutral","sentiment_score":-0.10641346126794815},{"text":"No worries.","start":50.285,"end":50.925,"sentiment":"neutral","sentiment_score":-0.058121684938669205},{"text":"If you, yeah, if you put me an email, I might be able to take a bit of a look and might give me a bit more context in the situation.","start":50.925,"end":58.378937,"sentiment":"neutral","sentiment_score":0.03822172661462138},{"text":"Sorry.","start":58.378937,"end":58.858936,"sentiment":"neutral","sentiment_score":-0.0793377012014389},{"text":"I've just ducked out for a meeting, so I gotta run back in.","start":58.858936,"end":61.498936,"sentiment":"neutral","sentiment_score":-0.14071097740760216}],"sentiment":"neutral","sentiment_score":-0.026384953051232375,"num_words":52,"start":39.95,"end":61.498936},{"sentences":[{"text":"But thank thank you for your time.","start":61.498936,"end":63.038937,"sentiment":"neutral","sentiment_score":0.2272720422063555},{"text":"Sorry.","start":63.978935,"end":64.37894,"sentiment":"neutral","sentiment_score":0.11295631527900696},{"text":"I'll take a look.","start":64.37894,"end":65.17894,"sentiment":"neutral","sentiment_score":0.11001880187541246},{"text":"Thanks.","start":65.17894,"end":65.49894,"sentiment":"neutral","sentiment_score":0.26037898659706116},{"text":"Bye.","start":65.49894,"end":65.99894,"sentiment":"neutral","sentiment_score":0.10931429266929626}],"sentiment":"neutral","sentiment_score":0.17954493553510734,"num_words":14,"start":61.498936,"end":65.99894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good morning. Abby from Techno one.\n\nChannel 1: Oh, hi. Sorry. My name is Simon. Resideo?\n\nChannel 0: Oh, hi, sir. Yeah. This is Abby from Techno one in Springfield, Brisbane. Actually, Daniel asked me to reach out to you because we've spoken with you in the past. We wanted to check if it's still the same.\n\nIt shows here that you're coming up for an IT review towards the middle of this year.\n\nChannel 1: No. Sorry. I'm not across that, and I'm not aware of a Daniel. So I'll have to, yeah, I might leave leave that with you. Sorry.\n\nChannel 0: You're\n\nChannel 1: I'm not\n\nChannel 0: not\n\nChannel 1: aware\n\nChannel 0: directly\n\nChannel 1: of an existing I'm not aware of an existing relationship either. So is this cold call?\n\nChannel 0: oh, okay. We've spoken with you in the past, basically, sir, so we wanted to confirm if it's still the same. You have the same interest, but I will let\n\nChannel 1: No\n\nChannel 0: him\n\nChannel 1: worries.\n\nChannel 0: know.\n\nChannel 1: If you, yeah, if you put me an email, I might be able to take a bit of a look and might give me a bit more context in the situation. Sorry. I've just ducked out for a meeting, so I gotta run back in. But thank thank you for your time.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Sorry.\n\nChannel 0: You take\n\nChannel 1: I'll\n\nChannel 0: care.\n\nChannel 1: take a\n\nChannel 0: No\n\nChannel 1: look.\n\nChannel 0: problem.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.051035284996032715},{"text":"Good morning.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.31420673429965973},{"text":"Abby from Techno one.","start":1.8399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.1922287531197071}],"sentiment":"neutral","sentiment_score":0.20690910943916865,"channel":0,"num_words":7,"start":0.39999998,"end":3.46},{"sentences":[{"text":"Oh, hi.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.07424851320683956},{"text":"Sorry.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":0.03710666298866272},{"text":"My name is Simon.","start":5.6,"end":6.24,"sentiment":"neutral","sentiment_score":0.025934775825589895},{"text":"Resideo?","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.02539539337158203}],"sentiment":"neutral","sentiment_score":0.03934227325953543,"channel":1,"num_words":8,"start":4.64,"end":6.74},{"sentences":[{"text":"Oh, hi, sir.","start":8.08,"end":9.22,"sentiment":"neutral","sentiment_score":0.03158704501887163},{"text":"Yeah.","start":9.36,"end":9.599999,"sentiment":"neutral","sentiment_score":0.046715907752513885},{"text":"This is Abby from Techno one in Springfield, Brisbane.","start":9.599999,"end":12.42,"sentiment":"neutral","sentiment_score":0.04952200088236067},{"text":"Actually, Daniel asked me to reach out to you because we've spoken with you in the past.","start":12.8949995,"end":17.535,"sentiment":"neutral","sentiment_score":0.024539069984765613},{"text":"We wanted to check if it's still the 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representative from Techno one in Brisbane, Australia called a customer named Daniel to check if his IT review is still the same as the previous conversation. The customer is not aware of Daniel's existing relationship and the representative offers to take a look and provide more context. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"We wanted to check if it's still the same. It shows here that you're coming up for an IT review towards the middle of this year.","start_word":45,"end_word":70,"intents":[{"intent":"Check status","confidence_score":0.45092297}]},{"text":"I'm not across that, and I'm not aware of a Daniel. So I'll have to, yeah, I might leave leave that with you. Sorry.","start_word":73,"end_word":96,"intents":[{"intent":"Leave information","confidence_score":0.030376587}]},{"text":"We've spoken with you in the past, basically, sir, so we wanted to confirm if it's still the same. You have the same interest, but I will let No him worries. know.","start_word":121,"end_word":152,"intents":[{"intent":"Confirm understanding","confidence_score":0.28394836}]},{"text":"If you, yeah, if you put me an email, I might be able to take a bit of a look and might give me a bit more context in the situation. Sorry.","start_word":153,"end_word":184,"intents":[{"intent":"Request email","confidence_score":0.07652616}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning. Abby from Techno one. Oh, hi. Sorry. My name is Simon. Resideo? Oh, hi, sir. Yeah. This is Abby from Techno one in Springfield, Brisbane. Actually, Daniel asked me to reach out to you because we've spoken with you in the past. We wanted to check if it's still the same. It shows here that you're coming up for an IT review towards the middle of this year. No. Sorry. I'm not across that, and I'm not aware of a Daniel. So I'll have to, yeah, I might leave leave that with you. Sorry. You're I'm not not aware directly of an existing I'm not aware of an existing relationship either. So is this cold call? oh, okay. We've spoken with you in the past, basically, sir, so we wanted to confirm if it's still the same. You have the same interest, but I will let No him worries. know. If you, yeah, if you put me an email, I might be able to take a bit of a look and might give me a bit more context in the situation. Sorry. I've just ducked out for a meeting, so I gotta run back in. But thank thank you for your time. Okay.","start_word":0,"end_word":205,"sentiment":"neutral","sentiment_score":-0.008779115974903107},{"text":"Thank you so much.","start_word":206,"end_word":209,"sentiment":"positive","sentiment_score":0.3699624538421631},{"text":"Sorry. You take I'll care. take a No look. problem. Thanks. Bye.","start_word":210,"end_word":221,"sentiment":"neutral","sentiment_score":0.13609428703784943}],"average":{"sentiment":"neutral","sentiment_score":0.006951295185384366}}}}